Delivery
Yes
Pepe Cadillac in White Plains
Categories
Location on the map
White Plains, Westchester County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 914-752-4618
Site: https://www.pepecadillac.com/
Site: https://www.pepecadillac.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
From sales to service only the best.1 of the best dealer I ever dealt withSam at service he is awesome.Thank you for a great customer service.
Worse experience ever, this dealer wasted my time when I waited two months for a pre-order Cadillac Escalade ESV 2022 . with a credit score over 760+ a income over 9k monthly and $30,000 down payment. they run my credit and they decline me because they wanted 60k down payment , I said no and they didnt sell me the vehicle
From the sells man , adapting to your time and doing what is necessary to make you happy to the service department, you have the most competent and aware of any problem that arises you.
Pepe Cadillac is awesome! I had the pleasure of purchasing my New Cadillac XT5 400 from David Persaud. David made my entire experience as easy as possible. He was very professional, patient & knowledgeable. Frank, the business manager was very thorough with the Contracts and made sure I understood what I was signing. Walking into the dealership felt very easy & comfortable. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from Pepe Cadillac! I am a SATISFIED customer and will be returning for my next lease!
I was looking for a nice Cadillac XT5 for a very long while. Fortunately, i came across Pepe Cadillac, and, with the help of Efren Panjon, I was finally able to find the vehicle that fits my needs.The gentleman provided me with all the info that I needed to know, and that further met my expectations about this car. He also took his time to show me the collection of vehicles— from different models, and years— and guided me towards the one that I liked the most.After so much excitement for buying the car, I accidentally forgot some of my papers and documents on the table. Efren was very courteous and responsive. He sent all my documents via mail to my house.If you are looking to buy a good car, look no further than at Pepe Cadillac. While you’re there, seek help from Efren Panjon. He is an expert on it.
Purchased a 2022 Escalade from Pepe Cadillac. Mike Lombardo was a true professional that I highly recommend. Everything went smoothly and I love my new vehicle!
Wonderful, professional experience from start to finish. I purchased from them a month ago and am so glad I did. The process was quick, hassle-free, professional and courteous. All the fears I had about having to once again deal with a car dealership were unfounded here.Thats how buying a car should be. Thanks Efran and the Pepe crew, youll be hearing from me when Im back in the car market!
Pepe Cadillac worked with me to purchase the vehicle out of state, from Massachusetts, which has a very stringent registering process. They made the process seamless. Everyone I worked with at the dealership from the sales person, to the finance person, to the sales manager and even GM were all amazing to work with. I would definitely recommend anyone looking for a new Escalade to reach out to Pepe Cadillac, they have a massive inventory and will work with you no matter where you live.
Have been working with salesman Michael Lombardo on an online deal . Not sure of the managers name but I got to tell you what a pleasure working with them no BS. I had some circumstances that will not allow me to get up there till next week on Monday I gave a small deposit and they are holding the car till than. Not a typical move by car dealers specially on this vehicle as it is in high demand. So THANK YOU MICHAEL AND MANAGER . APPRECIATE WORKING WITH A STAND UP GROUP. SEE YOU GUYS NEXT WEEK
I bought a new car over the phone with Edward. He was very nice and pleasant. He got me the exact car I wanted at the price I needed. He worked quickly and diligently. I would recommend him and the dealership as a whole to anyone in the market for a new Cadillac! Thank you again Edward for being so quick and friendly for my boss and I.
Was traveling from Ohio touring colleges when wham!?!? New York causeway pothole destroys drivers side front tire. The Cadillac has a unique run flat that was 20 miles away from our pullover spot in the Bronx. We were connected to the parts department who did a great job of quickly locating and assuring me we could make the drive on the damaged run flat, offered to come get it cl also. We drove in, Explained we had a West Point tour in two hours and we were an hour away! They responded and had us serviced and gone in 40 minutes! Thankful for John in service and the whole crew who stepped up to help the out of towners!
The staff here was amazing and friendly! They really took the time to sit and explain everything to me and go over the vehicle. They were helpful and did everything they could to make sure I had a great experience.
I went to Pepe for some minor maintenance for my vehicle. They did a decent job. Not so much as a complaint but a suggestion. Someone form the dealership will call you a few days after your visit in regards to your satisfaction of the work they performed. I did have a question about some scratches I discovered on my vehicle after the visit. The Cadillac representative said that he only did assessment of work performed. If I had more issues, that I had to call service and make another appointment. I understand his job was to only perform that function and maybe Im asking for too much by the representative having the ability to transfer my call to service so I could make an appointment. Maybe he was too busy at the moment.But since my second visit in regards to the scratches on my windshield, the service manager said that the scratches could not have happened at their dealership due to the design of the scratches versus the actual wiper arm direction. He suggested maybe a tree branch did it. Considering I called within 30 minutes of my visit and encountered no trees enroute to a friends house, Im not sure how he came to that conclusion. He said he would have someone from the dealership call to make an appointment to have the scratches corrected. That was over two weeks ago. Still waiting on that call. Could I call them about the appointment, yes. But If you tell me youre going to call me, I will await your call. I might as well call Safelite myself. So I wouldnt think that I would have to make an extra effort to remind the dealership that they forgot to call me. Im sure if I owed them money on a bill I would receive a call the same day if not the next one. So for this, my rating has changed.Overall, a little disappointing. The service department at this dealership gives an impression that they are doing you a favor by servicing your vehicle for you. I dont get that feel at BMW or Lexus. But if Cadillac wants to be in that high end category, theyre going to need to make some adjustments. Just cause you charge top dollar for service doesnt mean the service automatically matches.
These people are very pleasant and attentive to their customers. You know that normally dealerships only care about potential customers but once youve spent money they tend to act different. I didnt buy my CT6 from them yet my experience with them has been better than where I bought it.
PePe Cadilliac was the best!!!We have dealt with many dealerships before, this dealership by far was exceptional and very Professional.Michael Lambardo walked us thru every step and did not stop until he got the car we wanted. Frank made the contract signing so easy and took time to explain every form. We Love our Cadillac from Pete.Keith and Cassandra Williams
Apparently my comments didnt post the first time - From the moment I walked in, I knew I was in the right place. The men and women working the dealership were taking the necessary safety precautions to makee feel safe and welcome. Then there was Alex, the best salesman I have ever had the pleasure of engaging in negotiations. He was confident, knowledgeable, and willing to address all my concerns, and was also comfortable enough to tell me he didnt know an answer instead of making one up. If anyone is looking for a Cadillac, go see this dealership, and ask for Alex; you wont regret it
I was greated with smiles from the front door. My sales consultant Alex was patient, he actually listened. My lease process was quick and stress free.Best customer SERVICE from a dealership.Thank you PEPE CADILLAC 😁
Had the pleasure of working with Edward Kennedy one of the Sales Consultants at Pepe.I’ve been a well satisfied customer of the service dept at Pepe for years so when it came time for a new vehicle my first choice was to remain at this dealership.Although my schedule has been pretty hectic, Edward worked with me and was able to get the exact vehicle I wanted.His professionalism and patience proved that my decision to stay with the great staff at Pepe was the right choice.Thanks Edward for all your help.
While in for an oil change I went to talk to Frank Raniolo about an extended warranty. He took the time to explain the warranties,what they cover and the prices. I picked the one that was best for me. I appreciated the time he took to answer my questions. As a longtime Cadillac customer I am very happy with Pepe from sales to service. They know how to treat the customer. I look forward to continue doing business with Pepe.
I went all the way from middle island ny to white plains to service my 2019 Cadillac XTS.My service advisor was Micheal they did my fuel level sensor broke clips to the bumper which warranty cpo covers wanted 500 dollars to fix instead fixing it free under warranty. I was charged 180 dollars diagnostic fee for checking my brake pads which I already told what the problem was in the start I am completely dissatisfied with their work trust me nothing is cover in cpo when u go there they will never find the problem. Once warranty is finished than they can find every thing magic since now u pay money stay away go to local mechanic they will do it half their price. Stop wasting people time.
The entire staff at Pepe Cadillac conducts themselves with high professionalism. Not only do they listen to customers needs and concerns, they give customers a great experience, from sales to service.
Recently leased a 2020 Cadillac XT6 for my wife at Pepe. Would strongly recommend using Harold, the Internet Sales manager. I’ve been leasing cars for 25 years and he was amazing- honest, responsive (best I’ve ever dealt with), professional and direct. Their pricing was uber-competitive and the entire process was simple and painless.
David Persaud and the whole team at Pepe Cadillac are awesome! Tremendous customer service, fast and simple process, and best of all no surprises. They go above and beyond to give the best deals/prices possible and to take good care of their customers and ensure that they feel welcome and get exactly what they want. I have purchased two vehicles from the dealership so far, and hope to continue doing business with Pepe in the future.
This was my first time dealing with the Pepe Cadillac team and they were great! Harold was awesome. He was quick to respond to questions that I had and they were the only Local downstate NY Cadillac dealership that had pictures of all of their new inventory online as opposed to generic stock photos that other dealerships were showing online. This was a huge plus considering limited options to go and visit dealerships during the Coivid-19 crisis. No games and fair pricing! Highly recommend!
Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said hold on a minute. He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of the U.S and that my state was in demand for such vehicles and that HE COULD. I have worked for many dealerships, managed several and have never been exposed to such lack of professionalism, and rudeness. I would not recommend purchasing from this dealership. Especially, if they have people working for them that takes no pride in treating customers with respect.
I had a great experience. Mike Lombardo worked very hard to get me the exact car I want at a very reasonable price. In fact it was less than anyone else was able to get it to me for. I would recommend them to anyone
I have two cars threw Pepe Cadillac and would never buy another. After talking to the sales department on more then one occasion about an issue I was have with my vehicle they keep putting me off telling me to call back closer to the end of my lease. Then talking to a “higher up” and telling him how upset I was I was told they didn’t make the car they just sold it to me haha way to stand by your product are you kidding me this is a joke. Do yourself a favor buy from someone else
We had a wonderful experience at Pepe Cadillac. Every team member was friendly and helpful. Cant speak highly enough of this dealer, they worked within our budget to help us get a deal that worked for us.We love our new car!
Harold at Pepe Cadillac was so helpful during our car buying process. He was very knowledgeable and showed us features of the car with videos, since we weren’t around to visit the store. Highly recommend.
Recently went to Pepe Cadillac for a vehicle and was treated in the most professional manner from beginning to end. Sales Rep David Persaud was great to deal with and would recommend him to anyone looking to purchase a Cadillac. He is very informational and not someone who tries to push and make you feel uncomfortable. The dealership is overall a great place to purchase and service your vehicle.
David was an amazing sales consultant! The professionalism and customer service he provided was stellar! The purchase process was seamless and easy. Looking forward to a long relationship with Pepe Cadillac of White Plains. I highly recommend David Persaud as your sales consultant!
The sales team was first class and friendly.They went out of their way to explain every available purchasing option, available inventory, and additional coverage.They answered any and all questions.The show room and waiting room amenities and inventory selection was great.This was my second vehicle I purchased from them and I look forward to doing business with them again in the future and I highly recommend them to anyone looking for a first class no hassle purchasing experience of a luxury Cadillac vehicle.
I have had nothing but issues since the initial lease of my 2020 Cadillac Escalade. When purchasing the vehicle, they tell you how wonderful they are going to be and how theyll provide you with outstanding service, and my experience has been nothing like that whatsoever. All the bells and whistles! Ten days into driving my brand new truck, the truck had a vibration and the steering column, kept on clicking when the vehicle was in motion. Brought it back in , they say they changed the tires and that was the issue. Insinuated that I must have hit something, I calmly explained that I didnt hit anything and something was defective with this truck. Took the truck back and experienced the same issue within days of having it returned. They told me the clicking/popping of the steering column was normal, mind you all the wile the vehicle was in DRIVE. So far from normal!!!! I am not sure about anyone else, but Ive never driven a vehicle where the steering column clicks and pops when in DRIVE!Ended up bringing it back three times for the same issue, they finally figured out what was wrong with it and corrected the problem. After I told them I was getting my attorney involved. Insinuated again, that I must have hit something. They explained there was a cable underneath the vehicle that had to be adjusted and it corrected the steering column issue, after being told it was fine and normal. Fast forward to today, brought it back for my first oil change, clean slate! Figured they corrected the issue, let me give this service department another chance. Scheduled the oil change and explained Id need a loaner! Now mind you, they tell you this when you are looking to purchase it, how convenient things will be. I get there and the service technician proceeds to tell me, they have a shortage on loaners and they arent sure if they can provide me with one. I didnt get upset initially. I explained I was told Id have one when I confirmed my appointment. Technician came back said I could have one but I couldnt take it home. Was told my truck would be ready in 1-1.5 hours. That I couldnt take the loaner home and the truck would be ready. Did I like it, NO, but I obliged. Again, no complaints. Waited over 2 hours and 15 minutes and decided to give them, a call. The woman in the service department answered and I inquired as to whether or not my truck was ready. She said it wasnt ready.I explained I needed an answer because I had to get to my office and I needed to know what to do with the loaner they initially told me I couldnt take home. Put me on hold, she consulted with someone in the service department, came back on the phone and said take the loaner home, theyll call you when the truck is ready and theyll come pick it up. Three hours wasted! No concern for someone elses time. On my way to the office (with the loaner), I receive a call from the service technician explaining my truck was ready and to come pick it back up! I said I couldnt and was informed I should take the loaner home and someone would come and pick it back up. He told me I was misinformed. Needless to say I went BALLISTIC! Had a mini freak out! I said thats it, from jump Ive had nothing but issues with this service department. Ended up speaking with Ron Bald who is the service manager and he confirmed that I was supposed to take the loaner back and Jonathan was new and hed speak to him. I said this isnt how you should be treating your customers and giving them added stress, especially in todays climate with everything going on in the world. DO BETTER!!!! Deliver what is initially promised to your customers. You wasted over 3 hours of my time when this could have all been avoided by just keeping your promise and giving me the loaner as promised when the appointment was made. I actually have the confirmation email stating that a loaner would be provided. Please treat your customers better! Enough with the excuses, train your team, service department to take care of customers the way they should be. A negative review shouldnt have to be left.
I recently called theirs part department although I didnt buy anything their parts department agent was very helpful and kind
I have leased Cadillacs through Pepe - at least 4 times - if not more!! It is a great dealership on every level!! In particular, I want to publicly acknowledge my Salesman - David Pershaud. He is such a caring gentleman - knowledgeable, professional, friendly. He truly goes the extra mile to help - and he made my decision to return to Pepe so much easier! I recommend David, and the entire Pepe dealership, with the utmost gratitude!!
We found the perfect vehicle and price online but the real find was the excellent sales staff in the dealership, Ed Kennedy was attentive, knowledgeable, honest and extremely personable. Having grown up in a car salesman family I had certain expectations going in and Ed exceed them, so much so we almost bought a second Cadillac that day. Thank you so much for a pleasant experience.
From the first time I walked into Pepe Cadillac it was an experience I will never forget. I just went there to look not purchase. By the time I left Pepe, I was driving out with an XT5, best investment I have ever made. They really make you feel like youre family. Especially onceyou meet with Frank. He will have you on the floor laughing so hard youll have to go to the bathroom.
David and the outstanding team at Pepe Cadillac are the reason I keep coming back. David always makes the buying/leasing experience comfortable and stress-free. Also, Sam and the service team make sure you’re always taken care of and have an enjoyable experience whenever you go in for maintenance. A+++
First time service with Pepe Cadillac and they did a very good job finding issues and correcting them. All of the work was done in a timely manner and my car was ready as promised at the end of the day. I will certainly continue to use Pepe Cadillac going forward.
Worst service dealer…ever…. do not take ur car there for any service they took 3 hours just for a recall start at 10:30 and Finnish at 1:30. Told me my car is in the shop…went out side n saw my car in the lot..I wouldn’t even buy a car here from this service.
Went to Pepes Cadillac to see the new Cadillac Escalade ESV.Kenny was the best.From his very pleasant personable presentation, to his no pressure approach along with answers to all the questions we had.He kept us informed every step of the way. He took the time to stay with us well past the closing of the dealership to show and walk us through all the featues on the new 2021Escalade ESVBetween him and Frank, (the finance guy) it was hands down, by far the best leasing experience we have ever had...We will be back in 3 years
What an AMAZING experience I had at Pepe Cadillac. My salesman, Dan, went above and beyond to help me purchase my dream car. Mine was a unique circumstance...I had a family member extremely ill in the hospital, I live out of state and to top it off my previous lease was due. But Dan took care of everything OVER THE PHONE/TEXT/FAX from a narrative walk around my car to getting me approved before I even got to the showroom. Never have I experienced such SINCERE support!!! I will ONLY deal with Dan Gorlick and his wonderful team members at Pepe in the future! Thanks also to Frank for making the financing a breeze and Nicole for being genuinely kind! There is nothing like diving a Cadillac! I LOVE my coupe!
I purchased a certified preowned 2016 Cadillac ATS-V from Pepe. Jim, Rick, and Kenny took car of business. I drove 250 miles to get the car and was worried about getting the run around. No haggling, surprises or BS. Car was clean and detailed when I got there (tough because its a Black car and they have an outdoor lot). They got us in and out in a reasonable amount of time considering how busy they were. On top of the great service while I was there, they also followed up and took care of any questions I had after the sale and went above and beyond to make sure I was satisfied with my purchase.Car is badass too, so that helps.
My experience was exactly as I expected. It was utterly fantastic, from the moment I walked in, to the time that I left. I was treated professionally and with the care that would come from a first rate dealership. An earlier phone call set me up with a used car sales person which made my life very easy. I am hoping to buy one of these used cars for my 81 year old mother who was always spoiled with Cadillacs throughout her life. My salesperson was Rick and I couldnt have asked for anyone better. I owned Cadillacs in the 90s and I highly suggest that you use this dealership. They seem to be a cut above. So, if you are in the mood for premium car, whether it be brand new or used, I highly recommend Pepe Cadillac in White Plains on Water Street. Happy hunting.
Just picked up my 3rd caddy from Pepe. Always a great experience! The staff is always courteous, knowledgeable, and willing to go the extra mile to make sure Im well taken care of. From start to finish, this was the easiest, simplest lease handoff/ new vehicle lease Ive ever had. If youre thinking of getting a new or pre owned Cadillac, go to Pepe! My sales guy Frank was great, and you should ask for him, he was awesome. Ten thumbs up. Looking forward to my next caddy after this one!
Can’t express enough how amazing everyone is at Pepe. By far the best experience I’ve had at a dealership. Everyone is very knowledgeable, friendly, helpful and courteous. They have definitely gained a long time customer. Special thanks to Alex, Rick, Jim and Frank, they are the best!
Worse experience ever , this dealer is scamer I went to purchase a Cadillac escalade with a credit score over 800+ a monthly income over 10k monthly and the run my credit and they decline me because they wanted 50k down payment, I said nop and they didnt sell me the vehicle in top of that they wanted 5k over the msrpI went to an other cadillac dealer and Igot approved with no inconvenient ...
Very pleased with both the dealership and my salesperson Alex Elliot. While it’s only been a few days I believe everything was done very professionally, and as they say transparent. Most appreciated was the absence of any significant fees which often pads the bill for many other dealers.
I went car shopping on line to get my dream car. The car is a ATS.I always wanted a Cadillac and wanted a good price that fits into my budget.So I search and connect to Pepe Cadillac in White Plains New York. Which is a 2 hrs trip where I live.On Thursday September 7th I had connect Pepe Cadillac and got a sales person by the name of JOHN BRANLEY. Throughout the entire process the John at Pepe Cadillac treated me like family, and My salesman John was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase. In 24 hrs, I purchased the car. No Hidden fees etc and no B.S.I must say that this was my best car shopping experience ever.One more person I wanted to Thank for on helping me on the education of my new car and credit to EDWARD KENNEDY. Mucho Thank you as well.Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like John delivers an incredible service and gives a very pleasant experience.We will be coming to your showroom for the years ahead.Regards,Frank Gonzalez
The service here is excellent. Had an emission system problem and they took great care of my car. A job well done and they also change my cabin filter that I didnt know needed to be changed. They washed and vaccumed my car as well. Dealt with Service consultant Billy. He definitely knows how to provide stellar customer service. Will definitely keep bringing my Caddy here for service.
Right when I walked in the door I felt this was going to be a good experience. The Sales Manager and my sales person, Frank Raniilo, made sure I was taken care of and provided the highest form of customer service. We worked together to find the right car and I left that same day with a new car. The showroom is state of the art as well. I know that any service needs I will have I won’t dread going there to get solved. Thanks Pepe Cadillac!
Pepe Cadillac personnel do not have any knowledge of out of state registration such as that for NJ or they are truly bad in their customer service or both. They screwed up registration for my brand new 2020 Cadillac Escalade ESV. All new cars registered in NJ are supposed to automatically get registration for 3 years or for the duration of the lease, whichever is shorter. I know this because that has always been the case for all my previous leases. My current lease is for 2 years but they got my car registration only for 1 year. Despite many emails & phone calls, they keep insisting that they have never heard of more than 1 year registration. When Edward Kennedy refused to admit that it was their mistake then I reached out to John Silva whose title is Business Development & Marketing Director but I guess he believes his job simply is to direct me back to the same people such as Mr. Kennedy or his manager Rick Maher despite me having told Mr. Silva that they have been of no help. Mr. Silva should have gotten this resolved by getting this renewed at no additional cost to me. It is unbelievable & wrong that they would not pay for the registration renewal which should have been done correctly to start with.
After many years of driving foreign cars I decided to test the waters with a GM vehicles. I made an appointment with Pepe Cadillac and met with sales person David Persaud. He was such a dream to deal with he lets us know everything step by step. David is the best salesman to come see here. Hes an honest and caring person that doesnt try to pressure you or trick you into doing anything that you dont want, I can truly say that he has your best interest at heart...He also made me feel at ease during the test drive. Everyone including Jimmy, Rick and Frank was very friendly and helpful. And all the process was very smooth and they did great job. I finally made up my mind and purchased the new XT6.Thank You David for being so kind and patient with us.Pepe Cadillac has gone above and beyond to provide the best service and price for our new XT6.We anticipate having a fruitful relationship with this dealership for years to come.
When deciding where we wanted to buy my mother’s Cadillac Escalade for her 50th birthday, we decided to go with Pepe Cadillac and it was the best decision we could’ve made! Alex Elliot at Pepe was the absolute best at helping us make all the right decisions in our purchase and helped us find my mother’s dream car. It really was meant to be for us to buy from Pepe. He even helped with keeping it all a secret from my mother as it was a birthday surprise for her. Our experience with Pepe Cadillac was great and I’d definitely go back if I choose to purchase another Caddy. Thank you again Alex & Pepe Cadillac for helping us in make my mother’s 50th one to remember, we’re so grateful and can’t thank y’all enough.
I just wanted to take the time out to commend Your employees over at Pepe Cadillac. I first stumbled across this dealership when I was basically turned away from Grand Prize Cadillac in Nanuet when I went in to purchase my wife an xt5, 2 years ago. They instantly judged me on my age and thought that I couldnt afford a Cadillac, even though I told them that I owned a 2010 CTS and currently own a 2014 CTS Vsport. Your salesman (David Persaud) treated us exceptionally well and made sure that I was able to get my wife into the xt5 on the day of her birthday back in 2017.Since that initial encounter, Ive decided to exclusively service my Vsport at your dealership. I live about 5 minutes from Grand Prize, but I do not trust them with my car due to their lack of knowledge with a rare car like the Vsport. Your service advisors and technicians instantly recognized the car and its weird quirks from my first encounter with them and they make sure to treat me well. My most recent encounter was on 4/9/2019, where I was experiencing a weird buzzing sound upon shutting down the car. As soon as I replicated the issue in your service bay, your service manager and lead technician knew exactly what the issue was and reassured me that they will be able to take care of it. Coming from an IT background, I really appreciate how professionals are able to recognize an issue instantaneously when a customer presents themselves. Not only did they repair the issue, but they were able to get me back into my car in 1 day!! That was above and beyond, in my opinion.Cadillac is a brand that is very dear to me and I am glad to know that I have a dealer that feels the same way about customers who choose their brand. Jasson, Sam, David and Robinson are some names that Ive encountered since Ive been visiting Pepe and they always remember me by name whenever I show up. Keep doing what youre doing because its great!
I recently purchased my first Cadillac from Pepe Cadillac, and my salesman Frank Raniolo was wonderful to work with. Upon inception of the vehicle I was shown all the features of the car and was told that if I have any questions about the car to feel free to contact them. All in all my experience with Pepe Cadillac was wonderful and I look forward to dealing with them in the future. Thank you,love the car!!
Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease!
Probably one of the best experiences I’ve had in purchasing a car. The staff there is amazing, friendly, caring and professional. Of course I had a wonderful sales persons. Dan was the best. Did not feel pressured to buy. He listened to my wants and knew that I had no idea what make of car I wanted. I was looking at the Cadillac xt4 and xt5, the Acura RDX and the Lincoln MKC and Nautilus. Test drove all of them and the XT5 was the smoothest of all. I really was looking for luxury and the Cadillac topped them all. I went back 3 times to test drive the car and each time I went I was treated with care and respect. Everyone at Pepe Cadillac was helpful. I’m glad to say I know I made the right choice. I love my car and I Thank Dan for his understanding because I did drive him a little crazy. Dan Gorelick is by far the guy to ask for when you go to Pepe to buy that car. Also Harold is the go to for the technology piece of all this.Once again, they make it easy and allow you to make the best choice that suits you.
So we bought a pre-owned car from them even though they are in White Plains, since it seemed like a reasonable deal. They took over a week and a half prepping it up with what they claimed were their thorough checks, inspection and repairs. Literally the very next day after we took delivery, check engine light came on. So I called up the sales guy Harold and told him about this issue and said how big an inconvenience this would be to bring it back all the way there. He tells me this is no inconvenience at all, we will give you priority and get you right in and out. I said this would still be a major inconvenience since it would be 1 1/2 hour drive to White Plains from Long Island and then 1 1/2 hour drive back, pay for tolls and gas both ways, wait there for the vehicle to be serviced and not to mention having to take the day off from work and waste time dealing with this issue, and especially because it happened the very next day of delivery. Makes you wonder what kind of thorough checks did they do that they claimed. So my son ended up having to drive the car there. He got there 8:30 AM and literally sat and waited until 3 PM and after all this they said they found some problem with a fuse. Talk about the aggravation and they would not even offer any sort of compensation for all this inconvenience even though I had brought this up with Harold. I thought they were decent at first but after this horrible experience I would never go back to them or refer them
Awesome experience with the help of the General Manager Jim Romer and my sales associate Dan Gorelick two great guys that were very easy to talk to and know the Cadillac product inside and out! If you’re looking for down to earth guys who will not BS you and get you the vehicle you want a quick and easy, look no where else. Jim’s team at Pepe Cadillac are second to none!!
I purchased a 2018 Cadillac XT5 for my wife from David at Pepe Cadillac this past December. The dealership was much nicer than most of the other Cadillac dealerships I had visited. The staff were all well dressed and professional. The process was smooth. I received a trade value in line with the research I had done on Kelley Blue Book. Everything was pretty easy when it came to pricing and all the stuff I typically dread at a car dealership. I’d definitely recommend them. My wife is very happy with her XT5. Thanks!
My Pepe Cadillac experience was nothing short of class and hospitality. Kenny was extremely polite and cordial, the paperwork was a breeze, and they were accommodating every step of the way. I drove away in the beautiful car of my dreams (DTS 😍) which I got at a good price and left with a huge smile on my face.
My wife and I have never experienced such great service as we did at Pepe Cadillac while looking for a new vehicle for my wife. Our salesman Dan Gorelick showed us various vehicles in both pr-owned and new. She test drove several vehicles and she decided on the new AWD CTS 3.6. The deal was almost done. We met with Frank Raniolo the F&I manager and in no time we were the proud owners of the new CTS. The next issue was getting the car to Danbury Ct. No problem for Pepe Cadillac. Dan delivered the vehicle to or home the evening. I would urge anyone looking for a new or pre-owned vehicle to go to Pepe Cadillac first. We have bought and or leased many vehicle in the past , but Pepe Cadillac specifically Dan and Frank provided the best, courteous service we have ever experienced.
Dave Persaud is our greatest contact over at Pepe Cadillac. Im very satisfied with his services and integrity. I greatly appreciate him and all his help in accommodating me during the purchase transaction and pick up transition from my old Cadillac into my new Cadillac. Im very happy with my new CT6 as well as very satisfied with Dave as my sales representative. This was my second purchase from Dave and I received same great experience this time around. I would recommend him to anyone of my family or friends looking to purchase or lease a vehicle !Dave is very knowledgeable, patient and has always been a very professional representative. He is an asset to any company. My significant other is already planning on working with Dave to purchase his new 2019 Escalade. He also worked with Dave for the purchase of his current Escalade. We are both looking forward to continuing working with him for all our future purchases over at Cadillac.
Took a ride from Long Island up to White Plains. As my wife and I were driving up she called the dealer and spoke with Frank R. When we arrived Frank welcomed us in and introduced us to Harold as well. We were truly going to purchase a 2015/2016 CPO Escalade. After sitting with Frank and him getting a true understanding of what we wanted, he offered us a 2018 truck. After going back and forth we decided to purchase this truck. Frank and Harold were true gentlemen and NOT PUSHY salesmen throughout the entire process. I even sent an e mail on Sunday and Frank replied to it answering a couple of questions I had. Truly a great experience @ Pepe Cadillac of White Plains with Frank R and Harold !
Pepe cadillac white plains very good. i drop my truck they had done service and clean my truck and give me. they had return my truck on time,show room and waiting room very clean .they had fix my door no charge,very happy with the great service.after one day they callled agian i am very happy.dhiru patel .
Mike thank you very much for your help.I would strongly recommend PEPE Cadillac, they will treat you with respect!!
Excellent, polite, efficient service.All on the sales floor are knowledgeable and gracious. John Gerardi ranks very high in myassessment as a stellar representative of Pepe Cadillac and as a gentleman.The staff of the Service Dept. ,who take your vehicle, greet you warmly.Everyone in the Service Dept is pleasant,respectable and thorough.The servicing of your vehicle is done well and in a timely manner, no doubt by very skilled mechanics.Very happy with Pepe Cadillac.F. RudinskiBronxville, NY.
I have had my Cadillac for 2 years now and had brought it in for service without too much of a headache. But today was by far very unacceptable! I am extremely easygoing and understand things happen. With that being said I had called ahead to ask to reserve a loaner car which they told me they 100% arranged for me. So that before I drive 25 min with my 2 small children, before I moved clients and pushed my work hours And rearranged the little time I had that morning to get there and home without a hitch. Come to find out they let me sit in the waiting room with my small kids for over a half hour knowing they didn’t have a car for me! I would’ve been sitting there even longer if I didn’t come out and ask about it! When I did, they said nothing but “ we have no car for you, not sure why you were told we did”. No offer for a curtesy ride and no explanation. I got in my car and left furious! Horrible service management and never again. Makes me not want to stick with Cadillac for sure.
Pepe Cadillac is the experience you want when you are car shopping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years of car buying/leasing. I got the exact Cadillac XT4 I wanted and a great lease. OUTSTANDING customer service throughout the entire dealership. The process was super easy, no wasted time, no pressure what so ever. The sales rep Marsela was WONDERFUL! I spoke to her on their websites chat and she sent me exactly what I was looking for. I emailed her and I received prompt responses. My salesman Dan is AWESOME! Dan listened to my needs/wants and answered all my questions. I never felt pressured into anything and the transaction was extremely pleasant. Dan showed me everything about the XT4 and I can call him with any questions. Dan followed up the next day to make sure I was happy and if I had any questions. Rick from sales was EXCELLENT! Everything was exactly as discussed and no surprises.
I bought my 2011 CTS new at Pepe and they are the only ones I allow to service it. They have been fair and honest from the beginning. When I bring the car in for an oil change and an overall check up, I get exactly that...an oil change, a tire rotation, pressure check, etc. with no surprise expenses. I had one warranty issue and while it was being addressed, I received a loaner car. I could not be more satisfied with Pepe.
I had a tire issue and had to be towed to the nearest Cadillac dealer. which happened to be Pepe Cadillac. They couldnt have been nicer, had the Tire in stock had me back on the road in less then 2 hours, washed and vacuumed my car too. Marc was great to deal with. I will be bringing my car back to Pepe for my regular service in the future. Much better then Grand Prize Cadillac service I was receiving.
The Best dealership for service that I have ever dealt with .Courteous honest! The best price in repairs. Loaners available when needed.I will purchase my next vehicle with them just to stay at Pepe Cadillac !
This family owned and family operated dealership is not where you should go if youre looking to purchase a vehicle. The salesman I was assigned was Harold, initially Harold was pleasant then the negotiations began, he avoided any and all offers and was only focused on setting me up with a 60 month, 24.99% rate on a Santander loan. This is after being told twice before that the car had been sold already, as well as it having someone elses deposit already down. Harold was only focused on profit instead of the customer, was willing to completely ignore someones deposit for a chance to make a penny more, and overall lacked any and all business ethics. Pepe Cadillac is a dealership where you pay their asking price or they will refuse service.
Financed a certified pre-owned CTS(under a beautiful condition), along with a trade-in vehicle. Edward Kennedy, my dealer, and Frank, the Business Manager, treated the entire deal for my family, in the most professional manner from the beginning to the end. I appreciate all your prompt actions to wrap-up the deal on Saturday. There is no doubt Pepe will be the only Cady dealership to pay a visit from now on. A+++!
I have a new level of respect for Pepe Cadillac in White Plains. I was having issues with my vehicle, and they went out of their way to reassure me that everything will (and it was) be taken care of. I want to personally thank Bobby for exercising such care and respect for my schedule when it came time to pick up my car. He even offered to wait for me after closing time so I can pick up my car. In such a selfish world Im very thankful when I meet selfless people. Keep up the great work.!
I have been to Pepe Cadillac several times for service since Ronnie the service manager moved there first from Yonkers and then to Greenwich. ..Always received prompt and courteous service from them and always honest and accurate pricing...My 2009 Cadillac CTS runs as good today as the day I purchased the car brand new!...
I purchased a 2016 certified pre-owned Cadillac ats a week ago on 3/26/2019. I saw the car online at Pepe Cadillac in White Plains New York, which is about 85 miles away from where I live, so I wanted to be as sure as I could be before driving down there. Through telephone calls and some texting, I spoke with a very pleasant young man named Harold Mota. He could tell I was a bit skeptical about purchasing a vehicle in this manner and took his time to answer my many questions about the car and the entire process. I took him at his word, and decided to buy it the next day. I drove down to Pepe Cadillac and was pleasantly greeted by the receptionist . She introduced me to Mr. Mota right away, and he got to work. The entire process exceeded my expectations. Harold handled everything quickly and professionally. He sat with me in the Caddy and took the time to show me many of my new cars features. (And theres a LOT). He even programmed the GPS to direct me home.I would highly recommend you call or stop by Pepe Cadillac in White Plains N.Y. . Just ask for Harold. Youll be glad you did! Oh. btw, The car is a beauty. Red. Runs and rides great.Also, a Well Done To G.M. Frank, Sales Rep. Rick Maher and the very kind receptionist (Whos name escapes me) for going the extra mile to make my car buying experience a pleasant one. Thanks - Dan B.P.S. I clicked on 5 stars but it shows 4 1/2. Its 5*
Had my Cadillac SRX serviced at Pepe Cadillac in White Plains and the service was great as always. Fast and efficient fits the bill at Pepe Cadillac. Highly recommend them if you are looking to move your Cadillac service contract over to a reliable dealer.
The entire experience at Pepe Cadillac was great. Harold was very helpful, patient and professional. The process was very relaxed and quick. I would definitely recommend to my friends and family.
When I called on Wednesday, John Gerardi answered all my questions very well, kindly and knowledgeable.The following day I drove off with my new 2014 Cadillac Escalade! He really took care of everything and made me feel extremely comfortable with the process. I couldnt have asked for a better experience! If you need to buy or lease a car, go see John!
I am never disappointed when I deal with Pepe for any reason. I went in because Kenny told me they had some unbelievable deals last Saturday and he wasnt kidding. Always a pleasure. TY Rick and Kenny. I went from my nice 2013 XTS to my perfect 2018 XTS. Joey G.
Thank you Edward Kennedy and the entire Pepe Cadillac team! Leasing an XT4 was as elegant of a process as one could ask. You succeeded on delivering all expectations and promises while keeping it a pressure free, hassle free buying experience. Thanks again!
The salesman Kenny is Awesome! I had to order my car because I wanted specific specs and at no point received any pressure to take any car or the lot. The atmosphere inside the dealer is very professional and I would absolutely recommend this place to my family.
I have been with Cadi for over 10 yrs. Pepe Cadi are one of the best person to person people I have even dealt with. Service department ( Genesis ) is absolutely phenomenal she always take good care of me as well as my vehicles.Sales are awesome they are very knowledgeable and patient. Always will go the extra mile to make it right and get me the best deal they can!!! Just bought 2017 escalate Love it!!! Thank you David P you were awesome!Would recommend Pepe Cadi of White Plains 100+%Keep up the great work!!!
This past Sat. I inquired about a used 19 Infiniti which I ended up receiving a call from salesman initials R.D. I told him I have a trade but it was involved in an accident and getting repaired. Should be ready in a week. He said it will more likely be in the fair range of the KBB value...fine. He asked me to come in to look at 19 Infiniti and well go over a few things in person. Later that day, I let him know I couldnt make it but will be there noon on Mon. I also emailed him a copy of my vehicles carfax report and reply from carfax regarding the repairs to my vehicle were done.Mon. I meet R.D. and he proceeds to tell me based upon my carfax, theyre not able to offer me fair range but substantially lower...just enough to pay off my current loan so I wouldnt bring in negative equity into the new vehicle. I felt it was real low and wished he told me that before I made the trip from LI but at least I used my vehicle diagnostic to test the vehicle and it passed all tests. Because I felt their trade in offer was unreasonably low, I got another offer from a NJ Infiniti dealer forwarding them the same carfax info I sent R.D. and they came back with an offer $5k to $6k higher. I forwarded their offer to R.D. and he replies to me saying the general manager stepped in and said they are no longer accepting vehicles with my type of damage. WHY WASNT I TOLD THIS FROM THE BEGINNING instead of having me waste my TIME, MONEY and GAS driving from LI. His reply was very disappointing and completely unacceptable. Hence the 1 star rating although 0 stars is more accurate for this horrible customer experience I went through. After my reply, no response from anyone at Pepe Cadillac until this review.
Unfortunately my bad experiences continue with the Pepe Cadillac service department. Every time I take my SRX to service I have to bring it back because the issue was not correctly fixed. I brought my car in Monday picked it up Wednesday with the exact same issue I brought it in for, had to return to the service department that afternoon and have to go back for a third time on Monday because the gentleman who took my car in forgot to tell the mechanics water was coming into my car. Ridiculous not so luxurious waste of time and money!
Leased a 2019 Cadillac xt5 from Ro Davis (salesman) of Pepe Cadillac, Told him I had 4 months left on my current lease (2017 Equinox). Barton Chevrolet offered to get us out of our equinox lease early if we lease another GM product under the Pull ahead program that GM offers. Ro Davis said he could honor the same deal if we buy from Pepe. We went ahead and leased from Pepe and left our Equinox with them to be turned in to GM. Yesterday we got a bill from GM financial for 4 months of lease payments for the Equinox. Called R.D. and asked why Pepe did not take care of this? He told us that he never said or promised to be responsible for early lease termination or anything of the sort. He said that it was us that told him that we qualify for early lease termination and he and Pepe just went along with it as if were a fact. Clearly R.D. and Pepe took advantage of inexperienced buyers. In essence they told us to take a hike and that Pepe will NOT help in anyway. We have 4 payments to make and no Equinox to use. Tremendous change in R. Ds attitude!!!UpdateThe dealership contacted us shortly after we posted our review and had work very hard at making things right. All in all It was probably a miscommunication between us and the salesman
Great service and an extremely competent group. David Persaud was excellent in that he helped me personalize all the technical settings on the car. I have really enjoyed it and I am completely satisfied.
Excellent customer services from our sales associate, David Persaud, my husband, Nick and I will definitely do business with Pepe Cadillac. We are debating between purchasing a Cadillac or a Lexus.If you are in market in purchasing a Cadillac, please ask for David Persaud and mention you were recommended by the Longo family, Nick and Alysa.Highest recommendation to David.ThanksNick and Alysa Longo
Worst dealer ever! I bought a 2015 Escalade from them 2 months ago and I was having some problems with the truck, I called them few times, I even left them few voice messages and they never got back to me. I tried to speak to their finance manager and apparently hes always busy, hell never come on the phone! I left him 4 voice messages and he has never called me back but surprisingly everytime I go to the dealer I always see him just walking around doing nothing! Please avoid this dealer if youre looking to buy a new vahicle because after selling the car theyll not know you anymore and theyll just treat you as a piece of crap! Only good thing is their service department, if you wanna go there for servicing then I would highly recommend you to go there! Theyll provide you really good service!
John in sales was amazing. He made buying a car stress free. I would certainly recommend any and everyone to Pepe Cadillac.Thanks againFloyd Price
My brother went here to buy a 13 CTS-V about 2 months ago. They said theyd have the car ready for us at open so we made the 5 hour drive to get it, after waiting hours he signed most of the paperwork by noon but still hadnt saw the car. They get the car there around 1, multiple paint chips missing and this wasnt in the ad/visable in photos, the exhaust had been cut for a bigger cat-back and had a 1/2 weld filling the gap for their homemade exhaust. My brother furiously insisted they drop the price or we walk, they argued for a half hour while the sales staff kept saying we were trying to rip them off/get a deal and replace it with a cheap exhaust (He didnt, he got a proper exhaust elsewhere like the dealer should have). Obviously we dont trust them to work on the car and other cadillac dealerships wont pick up the warranty work. Big ol mess. Would give them 1 star but at least they dropped 1k off the price. Ended up paying more for repairs.
I cannot praise Pepe Cadillac high enough. I purchased my car off lease and the process was quick and efficient. They talked me through the process and everything worked out exactly as they predicted.
David Persaud and the team at Pepe Cadillac are fantastic. Very honest and straight forward people. Highly recommend Pepe Cadillac for your next car purchase or lease.
Top in class as a Cadillac dealership!!! The service Dept is the best I have ever experienced. Put you in a brand new loaner when needed and always get your car back in showroom condition!
Great place. Greeted promptly, sat with Dave Persaud for at least 45 minutes answered every question about Escalade base, luxury and Platinum.I understand that I dont fit the Cadillac crytearia but it never affected the way I was treated at this one dealership.After shopping at around 20 different dealers I found the only one I would hand over my hard earned money.Every other Westchester dealer could learn a valuable lesson from this dealer. Thanks
Where do I begin? Kenny, the sales guy assigned to us must have seen a dunce face on my husband and I. We told him we wanted to lease an Escalade. He told us that if we wanted to lease, it would have to be a brand new car- that is a lie. He showed us a $99k escalade (never showed us a base or a premium Escalade which are cheaper) then when we told him we didn’t want a $99k escalade, tried to sell us a pre-owned 2015 Escalade with ridiculous mileage at a ridiculous monthly payment with $15k down. He tried so hard to convince us that if we own a 3 year old vehicle, we would have sooo much more equity and so much more value for our money. I went home, thought about it, ran the numbers and basically, we would be throwing away more money with that 2015 purchase than if we were to lease the Escalade, period. I called the dealership, told them we weren’t interested and they had me on the phone Forbes a half hour trying to convince me to take this 2015 vehicle. Why were we having that conversation when I clearly stated what I as a customer wanted? After I clearly told them no, and within the next day they proceeded to run my credit 6 MORE TIMES!!!! I kept getting the notifications. For those of you who don’t know, these are hard inquiries against your credit score. My score dropped 15 points as a result. They did it with bad intentions, they never called back so they purposely were trying to screw me. If you go there, know your facts, run your numbers, don’t agree to have your credit ran before you’re sure what interest rate you’re looking at and you’re sure about the vehicle, or don’t go there - they (at least Kenny) are not nice for doing what they did!
I scheduled service on my vehicle and a loaner for the period of time it would take to get service and have two recall issues addressed. On the evening of the loaner pickup there was a major storm that felled tress and stopped traffic on flooded highways. It took me over an hour and a half to get there from the Bronx. I arrived at 6:00pm (their closing time) and despite the fact that there were no less than 5 employees there, they refused to assist me. I bought my car there, but I will never go back. Watch out for these guys. Customer service is 0.
I was completely satisfied with my new car sales and delivery experience at Pepe Cadillac. Special note to the professionalism and integrity demonstrated by David Pursaud, Sales Associate at Pepe Cadillac.
This was my 1st service visit (oil change only). Made an appointment for 9am. Arrived at 8:55am. Service Advisor Jason Liriano was not able to see me until 9:30am. He was the only Service Advisor at the time. Very disappointing for my 1st service experience. Additionally, I discussed an issue regarding a spare tire. The Service Advisor Jason told me hed have Salesman John Gerardi contact me. A week has gone by with no follow-up.
I drove from long island, ny to white plains and hour and a half away to pick up my brand new 2010 mustang. The level of customer service I received from Dale Schweizer speaks highly to the customer service I received from this sales men. Respectful, Honest, are always something you look for when shopping for a car. I felt so welcome and excited when i arrived at this dealership. From all the sales reps, to management. Thank you to everyone that helped me with my purcahse. Also I would like to thank the owner of the dealership for hiring all the knowledgeable staff to provide such great customer service this will allow me to continue to come back and shop with you all. Thank you to Jerry DiDomenico for helping me with financing the car. Man is wonderful person on the inside and out side.If anyone is looking for a HONEST dealership this place is the place to go!!! WONDERFUL JOB!! i look forward to sharing my experience with this dealership to my friends as well as coworkers. This dealership 100% customer satisfaction!!!3-14-16Unpleasant business with this company after all was not able to transfer my plates when I was suppose to. also had poor communication with dealership which lead to dealership not transfering plates. Spoke to jim GM told me its A DMV issue. Its not a dealership issue if i came to dealership priar to buying car and I asked them to transfer plates. Then they charge me Dmv fees and all these title fees and registration fees. This is horrible!!! Thought this was a good dealership.
I thought long and hard about my experience because i want to be fare and impartial with my feedback. Over a week ago i purchase my second cadillac from Pepe cadillac. 2014 ATS premium model a very beatiful car after trading in my 08 CTS. Ive always given feedback according to treatment and 90% of the time it has been positive. Pepe has a great presentation and customer service which appears to be client centered. However they are just as deceitful as the little car dealership you would find in the hood, let me explain. Ive been dealing with Pepe for years after purchasing my 2014 ATS i go to visit a friend of mine to show of my new car. He happends to be the owner of a body shop thats directly connected to Gieco. After he looks at my car he points out that the car has been in an accident. After I challenge that by bosting about Pepes integrity he brakes it down for me. He shows me the work done in the left rear door and to prove it by pionting out the after market work to the original work on the right side of the car. He then shows me the difference in the paint and pionts out that after the car was hit from that side the person driving must have run into something pionting out the right front fender and bumper work that was done, unless it was two separate accidents. I was blown away. He decided to therally check the whole car and assured me the chasis were fine and the car was striaght Thank god. But I signed paperwork that shows carfax clean, no accidents. Pepe cant know of this that would be the only reason why they wouldnt disclose. I call Jeremy the manager at Pepe and he tells me that unfortunately people dont report the accidents and that the car is certified and they do back the car. BUT YOU KNEW was my response its not in the carfax sorry. If the technicians certify the car then they should know the car has been in an accident so because its not in car fax you keep the truth from the public. Thats what a little car dealerships do in the hood would do. Im hurt thanks PEPE...
The sales crew, especially Harold at Pepe Cadillac are on top of their game. They helped me immensely in picking out a new car and walked me through step by step the process of buying the vehicle to elivate the stress and I uncertainty I had.
I was extremely surprised at the welcome, and service from Pepe Cadillac!!!!John Branley did everything he could to get me into the car i wanted. I would highly recommend seeing JOHN and the Pepe Cadillac dealership.
Tom McPhillips is a great salesman...very humble and accommodating. I love my new car its exactly what I wanted! I would recommend Pepe Cadallic to all of my friends, they answered all of my questions and I was comfortable with my purchase.
Thank you for the fast response and rapid resolution to my service issue. This was among the very best experiences Ive evet had over the 40+ years that Ive been taking my cars for service. 5 Stars All The Way for Pepe Cadillac in White Plains New York!
My friend and I went there to check on different kinds of Cadilacs. Edward Kennedy was the salesmen , what a nice guy he is! He took care of us right away. We went there just to take a look and we walked out with a brand new car because. He gave us such a good deal that we couldn let go. If you are looking for a Cadilac , this is the place to come!
Just a great overall experience from walking in to walking out with my car.John Gerardi made it an awesome experience!He was extremely professional throughout the entire process.I definetly recommend going to see him when you are getting a Cadillac vehicle.
Brought my car here several times for annual state inspection. Always had good experiences. You dont have to own a cadillac either. Highly recommended
Excellent buying experience! No pressure sales approach, fair pricing! As a repeat buyer at this dealer, I can also attest to their first rate vehicle service center. Highly recommend
In the 30 years Ive been buying and leasing cars Ive never had a better buying and service experience than at Pepe Cadillac. Amazing staff and dave Persaud my salesperson is phenomenal. Thanks Dave and thanks Pepe Cadillac.
I wish there’s some stars in black or red to show one’s worst experience at a place like the Pee (PePe) Cadillac white Plains. I bought Toyota Camry 2015 from them, as every seller or dealership treats you with marvellous services but the actual picture is that which you will see how you will be treated once you bought something from them. They don’t give you proper ear nor address your issue. I only asked them to please write my company’s name on title or papers so I can avoid paying registration tax twice (once for registering on my name and once for registering on my company’s name). I’m owner of my company and I thought it wouldn’t be a problem at the tome of registration but DMV told me get it corrected from dealership. The Pee (pepe) can easily do tbis correction because its all about their internal matter and no any dmv or government related thing envolved at the end of dealership but they became completely stranger to me as I was not their customer ever. Shame on such mean selfish dealing. Don’t GO There... respect means respect forever, not only to sell your product.
Do not do business here! My day started with a great experience. I was shopping for a Cadillac ATS. I met with a salesman named Dale. He was a great guy very personable and down to earth. After test driving the vehicle, we sat down to discuss price. Thats when it went all down hill! The sales manager refused to come off the sticker price of the vehicle. Oh im sorry he came down $300, what a joke! I later learned that I was in a apparent bidding war with another customer. According to the sales team, this other customer didnt speak English, hinting to the fact they would be able to get more money out of him than me. Still the vehicle was intriguing to me because of the low miles. After getting a quote with a 1.9% APR, I decided to put a deposit on the vehicle. Two days later they call me to sign off on the vehicle but changed the APR to 2.9%. I decided that I could not trust this dealership and decided to pull my deposit. I am a government employee and I posted on several different government employee sites and also contacted USAA, warning them about this dealership. I ended up purchasing a 2014 Lincoln MKS for cheaper and had a great experience!
Great service and staff. Everything is up front from start to finish. If you are looking for a Cadillac new or used Pepe Cadillac is the place to go. Ask for Frank Ranolio. No pressure and very helpful with all your questions.
David Persaud is an Outstanding salesperson and Gentleman. It was a pleasure working with him and Robinson Rodriguez. I did not feel rushed, pressured or taken for granted. I felt respected as a loyal CADILLAC customer and enjoyed their professionalism and courtesy. David and Robinson are both OUTSTANDING!
I purchased a 2014 Cadillac CTS Premium 3.6 Certified. The day I drove the car off the lot the brakes were grinding. They said they were new brakes and rotors. Took it back that day, they did something, brakes still grinded. Took it back the next day, they fixed it. I listen to my music all the time so didnt know the brakes were squeaking. Went down south the following week, picked up my Son, pulled off and heard squeaking. Got back to NY, told PePe, they said to bring it in. Ive left my car around 5 different times. They have said they changed the brakes cut the rotors, they changed the rotors, and till this day, my brakes still squeak. They said after the last time its nothin they can do. So now I have a Beautiful car that squeaks when I hit the brakes, all the time. Very Embarrassing when I pull up on people. I dont even know what to do at this stage. Seems liked they tried, but obviously its not the pads nor rotors. You would think the dealers mechanics could figure this out.
STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH!
Dealing with Mr. Alexander Elliot from Pepe Cadillac was a pleasure. His professionalism and expertise was on point. Wonderful sales person to deal with at Pepe Cadillac. Highly reccomended.
Top notch customer service. David Persaud helped me with an issue I was having that he had no obligation to. David and the staff were quick, accommodating and very nice. Beautiful showroom too. I would highly recommend Pepe if you are looking for a nice place with great service.
Pepe Cadillac in white plains ny is a top of the line dealer friendly faces all around good service fair prices on cars, give them a try,
Wasnt a pleasant experience they took nearly 2hr to tell me the trade in value and kept asking me to fill out credit application without even telling me the trade in value. I have been to many cadilac dealership never seen this kinda stuff. . Beware ppl dont let them run your credit.
I bought a car in January. Everything was fine and good, but processing is a little slow and I am still waiting for my second key. I would recommend if I would have gotten my second key promptly.
Quick stop for state inspection under 20 minutes. The staff is friendly and the waiting area is clean and comfy with complimentary wifi, chargers, and a selection of snacks and beverages. One of my best experiences at an auto service.
As always, a great experience at Pepe Cadillac in White Plains. All the staff in service and parts were more than helpful and very courteous. Always look forward to my time spent at Pepe Cadillac in White Plains.
Dave was the most professional and knowledgeable salesman Ive ever had - superior customer service! Highly recommend working w Dave Piz for all you luxury car needs!
Spoke to Ed Kennedy over 3 months ago looking for a XT6, time just wasn’t right with the financials. Spoke to him 2 days ago, got me into a new lease in less than 8 hrs. Go see these guys!!
Horrible service, was told to bring in vehicle and they will check it right out, I drove 30 minutes when I got there I was told they wont LOOK at the car that day only tomorrow. AVOID
The staff is welcoming. Jasson was my service advisor. Excellent service. Love the complimentary car wash. I would bring my car for service any time.
Pepe Cadillac is awesome, the service is amazing. This is my third lease with Pepe Cadiac and the whole experience is made easy by the sales and service departments.
Just a great overall experience from walking in to walking out with my car Frank Raniolo made it an awesome experience he was extremely professional throughout the entire process.I definetly recommend going to see him when you are getting a Cadillac vehicle.
They are excellent in the care of the car. They are reliable in what they do. The customer can feel confident and relaxed knowing that the work is being done so well.
David made purchasing my XT5 the most simplest process ever! He was very informative and found every way possible, to offer me the greatest rate out there!
Not everyone is welcome here by at least 1 or more employees.
World Class experience. Felt welcomed. Not rushed or pushed into anything. Sales Consultant Rick Maher is very professional. I love my Caddie.
Sorry it took so long but I went to Pepe Cadillac to check out a few cars and Dan Gorelick started talking to me and told me the ups and downs on 2 cars never intended to leave with one trust me no pressure from him just a straight up Guy and wound up leasing a XT5 it’s beautiful and my Wife loved it so if your looking for a great salesman he’s your Man Thank You Dan I will be seeing you in a few years PS he really went above and beyond for me and I Thank You Dan
I called my cadillac roadside assistance for help with my battery because my car would not start Christians they patch me in with a roadside assistance representative by the name of Carlos I had a great experience Carlos was on time he was very professional he had to come out to separate time but each time he gave me a call he stayed in touch with me she let me know what time you would be here he arrived at that specific time he did the job quick and took care of the problem immediately thank you thank you thank you so much follows for being a great help
The service provided by Pepe Cadillac was excellent and prompt. They also washed my car as an added bonus.
Thank you for ruining my already troubling credit score,How dare you run over SIX HARD CREDIT INQUIRIES OF MY CREDIT REPORT even after I asked you to stop. Just because I was trying to go into business for myself WITH UBER. No one runs anybody credit like that. My score dropped 30 points.But that is okay I will not drop names because you need your jobs.Douglas Volkswagen in Summit N.J. came to my rescue.THEIR GREAT SALES TEAM WITH IRENE PIXOTO AT THE HELM MAKE GREAT OARING TO COMPLETE A REALLY GREAT DEAL.Despite your repetitive hard credit inquiries. I drove out on December 12. 2015 with a 2013 Volkswagen Passat Se Fully loaded. SO IM GOOD ..............TOLD EVERYONE I COULD WHAT YOU DO TO AFRICAN AMERICANS..........NEVER GO THERE EVER........
Every one is friendly and professional. I was very pleased with my transaction and drove away with a beautiful car. Thanks Pepe for creating a great atmosphere.
Great dealer - they have take the customers concerns seriously- no games- no hiddden costs!! See Kenny!
Samuel my Service Advisor is great. treats you with respect and is very knowledgeable about the vehicles
I am on my third cadallic with pepe cadallic and kenny sternesky my sales person.he is like family to me and my wife.we were able to get a beautiful black cadallic xlt because of kenny and his team.the dealership is brand new and the serice is excellent.
Alex of Pepe Cadillac made this the best experience I have had when getting a new car.
They always give the best service. If your Cadillac needs to be serviced or if you are in the market for a new vehicle Pepe Cadillac is the place to go.
Worst experience, the salesman was rude. Insisted that I buy used when I wanted new.He was dismissive. Was very surprised because the service department is excellent.
The service department was ready for me at the appointed time, the service representative was courteous and friendly, my vehicle was serviced in a timely manner, and it was returned to me washed and ready to go. Bravo Pepe!
Exceptional Service, best in the region! Sam and his team are great!
I always am confident that I will get the quality service that is needed. The staff is friendly and courteous. The environment is clean and comfortable. Ive always left satisfied with service rendered.
Great place. They make the process of leasing or buying a new car very easy. I drove off the lot so quick, I almost forgot to sign the lease papers.
This is the best dealership in the tri-state I used to go to another unnamed place on the west side of Manhattan and the service you receive and the professionalism is like night and day Pepe Cadillac is the best 😍
Ive been using Pepe Cadillac for the last 7 years and not once ever had a problem with them they always been kind and courteous and will attentive I appreciate that thanks a lot Errol
Very good and wonderful. They are short on drinking water but I am sure they are working on this. The car service was great
Amazing! Love, Love, Love Pepe Cadillac.Frank Raniolo was our sales consultant and he was truly amazing!!!
Great communication with Kenny. Had been looking to upgrade my CTS 2012. Got a new 2019 same day
Always an excellent and seamless experience at Pepe Cadillac service.
Awesome dealership.. Friendly and attentive to my needs..
Seemless drop off for service
Quick and Clean. They do cadillac maintenance so ease of mind there 🙏🏾
PEPE MOTORS IS THE MOST PROFESSIONAL DEALERSHIP NO MATTER WHAT CAR YOU ARE IN THE MARKET FOR.
This is the third Cadillac purchased at Pepe Cadillac... The service is excellent... Kenny our sales man is outstanding...
Kenny our salesperson was great, as was the whole firm. Love the new XT-6!
Best for getting used Cadillac xts sedan and suv Escalade for limo service
The employees were wonderful, i went with someone who was getting a car.
One of the best car dealers in the area . Service is above and beyond thanks to our salesman he was the best
Everyone at Pepe Cadillac were great. From the girl at the front desk to Kenny in sales to Frank in finance
If you are a Cadillac person then Pepe Cadillac is your place to go and ask for Alex sale representative
Very professional and courteous although I wouldve liked to have Advance Front Lighting error fixed on the appointment, had to make another appointment to find the problem.
Juan the mechanic is great! Cant say enough good things about him.
Nice Friendly Atmosphere,Very Courteous And Respectable, Very Informate,With Beautifully Crafted Vehicles,Professional Sales Personal And Best Made Deals,Shows You The Intricate Mechanisms And Vehicle Functions,Thanks Pepe Enterprises, And My Personal Sales Rep Mr. JOHN Gerardi😎
Excellent service from the whole team. Thanks to Sam especially. He coordinated everything and made sure quality work was performed.
I was welcomed and made comfortable in the spacious waiting area until the timely completion of my recall appointment.
It was great. Frank Raniolo went out of his way to accommodate me and to get me the features and price I wanted.Thank youDonald Materi
This is the best Cadillac dealership. Especially thieir service team is the second to none!
The staff was great, and they got me in when my appt was scheduled. They had a great waiting room, and I would definitely recommend and go back.
My service rep Genesis has been very helpful every one of the dealership is friendly I recommend this place to service your car
Everyone is so nice and helpful. My car is serviced here and have been very pleased with their excellent service!!!
Good sales people super prices . I love cadillac and people from this dealership
ALEX WAS A REMARKABLE SALESMAN, HE ALSO TAKES HIS TIME WITH THE CUSTOMER EACH STEP OF THE WAY. GOOD VIBEZ BLESSING TO YOU ALWAYS.
Amazing staff! Great location!! Superb Service Department. Snacks!!!!! Fantastic waiting area! Comfortable seating!! CTSV!!!
If you like Cadillac’s then this is the place to get them. Large selection of cars and trucks.
Wen i walk in the door every one had a smile they even offered me snacks and they were very nice and the service was fast
Everyone was courteous, very helpful and very friendly. Wait time for service was good...not too long and not too short. Service Staff was helpful.
Excellent service. Very guick and thorough. I am pleased.
Very smooth service. Didn’t wait long for the service. Friendly and knowledgeable staff. Clean place. Waiting area is comfortable with nice amenities.
The best experience from Dabid Persaud and Frank Raniolo. The whole staff was amazing!
I had a great experience with them they were very professional very helpful I do highly recommend them for any future purchases
Nice 2018 new cars and nice deals.Got a nice Silver XT5 2018 for me.
Great customer service always. Ive never been disappointed. The staff will get an applaud for being friendly.
Total reviews rating 4.6
199 Reviews for Pepe Cadillac 2023:
Review №1
2022-02-21Theres not enough good things to say about Pepe Cadillac and their staff. My family has purchased a few cars with Kenny over the years - each time we walk into the dealership were greeted by a familiar face and a very fair deal. Their service department has gone above and beyond helping us, too!This level of consistency and dependability has proved to us that our positive experiences werent coincidental - its the direct result of a well run organization which respects the investment their customers are making with the purchase of a Cadillac.
Review №2
2022-02-08We picked up our car last night and I can’t say enough of how wonderful Jack Demler was with us. He was thorough as can be and did everything to make the deal work. Also want to note Frank Riliano was excellent as well. You have a great team! Such a great experience and highly recommend them.
Review №3
2022-03-29Would not recommend buying from this dealership. Salesperson Jack stopped replying to my emails when I asked about bringing my trade in vehicle for an appraisal and how to redeem the $75 gift card they are offering on test drives. Told me they only have 1 Escalade in stock and wouldnt even allow test drives until I had a contract and financing already taken care of. Sounds like the $75 gift card for test drive (no purchase necessary) is just a scam.
Review №4
2022-07-17I had an awful experience at Pepe cadilac in white plains, i took my escalade to get it fix because it had electrical problems the instrumental cluster i was told from my mecanic but he wasn’t able to fix it so he told me to take it to Pepe cadilac, i took my truck in on Wednesday the checked it and after two hours they told me they couldn’t fix it and on top of that i was charged $193 dollars for the labor, i was furious, you tell me that u make this truck, is a cadilac and you can’t fix it ?? Outrageous, and i ask if i could leave it there so they could of work on more and the answer was it would be $545 and not even sure if there were going to fix it that was just the labor, and they wrote bunch of lies on my receipt things i never say, so while i was waiting i was looking at another truck that i was hoping to buy, noone approach me to see if i need any help, so you lost a big commission and i would never set foot in this place ever again, i felt so miss treat it and criticized, so no I rather give my money to someone else thank you.
Review №5
2021-12-30I strongly recommend Pepe Cadillac for anyone wanting supreme service with the most courteous, professional and delightful staff Ive ever encountered. They will make your service convenient for you, keep you fully informed, and make only reasonable recommendations for additional necessary work. And best of all, your car will be returned to you in tip top shape!
Review №6
2021-12-12Danny at parts is a wonderful young worker. He deserves the opportunity to grow in this dealership. I was there in need of help but John was in a meeting so Danny was concerned about me getting the appropriate help with my vehicle part. It is a great employee that meets the criteria in a company to grow and also gives great value to customer care. Thank you all.Any workplace needs people like him.
Review №7
2022-01-26My very 1st time going there. Had to pickup a item from parts. The place is spotless. The floors in the garage had not one spot on it. Friendly staff and professional staff. I never had any work done on my SUV but will be back for my oil change. Coming from Manhattan.
Review №8
2021-11-10I just want to say I highly recommend Alexander Elliott as your salesman at Pepe Cadillac. He did an excellent job, patient, professional and he worked with me to explain everything. Any issues or questions I had he took care of it right away. I received a survey but think I may have answered it wrong in a rush. Alex was Awesome! I highly recommend him. His service was 10 out of 10!
Review №9
2021-12-24Jonathan Suarez and Samuel Kwartler at the service department are excellent workers. They are very understanding.They did an amazing job and explained all the services that was needed in car. They listened to the issues that I was having with my car, very patient workers. I highly recommend Jonathan and Samuel if you guys are experiencing any issues. 👍👍👍
Review №10
2021-07-04Such a great experience with Pepe Cadillac- specifically with Alex and Richard. Alex is very knowledgeable and straight to the point which I appreciated! He worked with me closely and answered all of my questions. I really felt taken care of when Richard & Alex made arrangements to bring my new car to me. I have 2 babies and they were more than accommodating! I live 2 hours from Pepe Cadillac and would make the trip again- they are a fantastic and professional dealership.