Kerbside pickup
Yes
Pet Supplies Plus Depew in Depew
Categories
Location on the map
Depew, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Phone: +1 716-681-2503
Site: https://www.petsuppliesplus.com/...
Site: https://www.petsuppliesplus.com/...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Comments (199)
Has a decent array of pet items/ supplies, found the Timothy Hay I needed for my bunny!
Sometimes I forget to stop in this little store and boy do they have a selection. Its easy to get lazy and just order online but I enjoyed my trip in there today, got some deals on some chews and toys for my boys and I will remember to go in there to do business in the future since the grocery store is right next door.
Ive been shopping here for years and used to get all my dog food/supplies here but last month they just stopped selling feeder fish.People have pets that require these to survive and stores that just stop selling somthing customers depend on shows me they dont care.Ill be buying all my pet supplies from a store that sells rosies/comets and wont be back to your location.
Very helpful and great Place to get Your Furry Friends What they Need to Very happy
They have all the pet supplies that I need and the employees are very pleasant and helpful.
Live pet supply was limited, which was good to see! Not overstocking but rather following demand. Love it.
I always like going to this location, place is easy to move around, staff is friendly, and love the convenience of the dog wash. My dog especially likes that PSP sells Benebone.
Solid location, I used their curb side pickup today as I forgot my mask and heard it was convenient, wow! I called as I pulled in, it looked super busy so I was prepared to wait a bit, to my surprise they come barreling out the door within 30 seconds. Quite impressive ! ThanksAnd oh, I’d like to add that the Redford Naturals LID I use, cured my dogs food allergy 2 years ago, and his skin has never been better. Thanks!
Very impressed with pet supplies plus I ordered something at night for my dog and the next day it was here! I will be ordering in the future along with stopping by the store I was amazed at all that you have! Thank you!
The manager here is awful! I dont know her name....I came in about a month ago to buy a bearded dragon and she basically tried to talk us out of it....saying it was a commitment and they need lots of care. (Which we know we have been doing research and talked about it for about a year) luckily Adam from your west Seneca location was ABSOLUTELY fantastic super helpful and knowledgeable! Also our bearded dragon is doing amazing in his new home. The only reason we come back to the depew location is because crickets can sell out at other locations. This person should be talked to.....you dont make people feel incompetent and try to scare them into not buying something.
They dont know the age of the animals theyre selling.
Very nice people! No groomer, thats the negative. The staff was very helpful with getting me some things for my dog when they were out of my dogs favorite toy! Dogs happy, so I am. 👍
Very helpful and friendly staff!
Decent selection, needs more bathing space for dogs. Has only one bath which usually you have to wait for or others are waiting to wash their dogs and you feel rushed
My dog was used to a certain brand and style, but they stopped carrying it. I wished they had cosequin in stock, the store brand was harder to get my dog to take and didnt have as much of an effect on his gait. Staff is hit and miss, the men seem more consistently polite, somehow.
Never have crickets, feeder bugs etc. in stock. ALL staff are very rude with customers and have no clue what they are doing. If you work at a pet store you should know about pets. Feeder fish have given my tank ick and most of their tanks are way over filled with incompatible fish who harm one another before even being sold. WILL NEVER GO BACK !!!!
Love...love...love this store! Excellent choices for most anything, prices competitive. Staff is great. Friendly & very professional and helpful. 😉👍
I give them 5 stars they didnt enforce unconstitutional mask mandates
The store is very well kept and has friendly staff. They also have a good variety of products. The cost for items could be more reasonable, especially the toys, but I feel that is an industry issue. They gave my dog a treat when I was cashing out which he loved!
I like the store, love the selection but mostly love how everyone tries to help. For example, some kid named Alex came over when I was looking at the fish tanks and gave me the most detailed explanation of the fish, where they were from, which fish work well with others etc.Anyhow, out came my credit card and I left smiling.I would highly recommend
I have a new dog, she was a rescue and I wanted to change her food from what they had been giving her to something a little more healthy. They advised me on options and explained how best to introduce the new fresh food into her diet with the least chance of tummy trouble for her! I love taking her there and she gets so excited now to go!
This store had most of our pet needs, at a convenient location
Neat and very clean....staff very helpful
Went in found what we needed and out in a timely manner. Very nice helpful staff.
I have gone here a number of times and always had a wonderful experience. The staff is also very friendly and interactive. The prices seem pretty comparable and as long as you have the card you can catch a good sale for certain items. I have so far gotten two pets here and they are doing well.
Staff is not educated as far as reptiles care or social needs nor which species can or cannot go together. Ive had reptiles for over 3 decades, but this place makes me very concerned about the future of any sold here. Not to mention dirty water dishes and lack of food in dishes nor visible live food in tanks. I do plan on calling the store manager as I dont believe she has an education either.
This is the only place I go for anything for my pets. They are friendly, knowledgeable, helpful, and always willing to chat. When I adopted my dog he was super skinny (you could count all his ribs), one of the staff there asked me several pointed questions and helped me pick out the perfect food for him and he is so much healthier!
Extremely friendly and helpful staff!! Every time I go in there I am greeted with a smiley hello. Plenty of employees around to answer any questions and to give options. They always offer to carry my things to the car. Its my favorite pet store.
They didnt have the robo or dwarf hamster shipments coming in for a while but the staff was super helpful and honest. the company as a whole needs to support its staff better but the employees are exceptional. if you had 1 veterinarian as manager (in every store hopefully)(at least 1 per district) it would be super helpful
My preferred pet store. I find the staff very friendly and always offering help. I usually do not require any, but its nice to know that help it nearby.
Went on for some snails. The woman I spoke to was amazing, said I can have all I want no charge. Didnt give 5 stars because the store looked dreary and cold. Not welcoming, it was clean but looked off. Just something strange about the place.
Competitive prices, friendly staff. I take my dog there for do it yourself baths. They supply everything from the soap to towels & a blow dryer for after. They used to have the bath setup so it was higher so you dont have to bend over the entire time youre washing your pup. Now its almost at ground level & kills my old back.But its still worth it to clean your dog after a romp through the mud.
They had the product I needed for my animals
I have enjoyed visiting all the stores but especially the Pets Supplies Plus on Transit Rd. in Depew because it is closer to me. They carry so many items for your pet and have reasonable prices, a huge variety and are also knowledgeable and helpful. When I buy cat litter, one of the employees always puts it in my trunk! They are also friendly.
I dont have any animals of my own. I visited with a friend while he was getting supplies for his animals. But if I was to have pets this would be a store I would recommend. Very clean and laid out to where it was easy to find certain items
Whent in to just grabbed a few small toys. The store was well organized and clean. Employees were very friendly and helpful. Cashier took time to do a price comparisons adjustment on the register
No one said hello. I was looking for a small plastic cover for 3oz cans of cat food and they didnt have any! What pet store doesnt carry food can tops when they sell the food?
The staff are great. I had a question about my Oscar fish and they were very helpful.
Love this location! My experience there has always been amazing. Customer service is top notch, so knowledgable and friendly! Thank you all again!
Friendly and helpful staff!
Love the store. REDFORD brand dog food is amazing! We switched along time ago and have no more GI issues
This is the place to get ALL your furkids toys, treats, and eats. The staff is friendly, informative., and always there to help and answer any questions.
I like the store its close and convenient to my house I just wish they would carry the Tidy Cat Breeze litter in the two-month refill bag like Southgate does thats why Im only giving four stars try and get that into your store that would be perfect
Very friendly helpful staff ready to answer any questions and offer to help you put purchase in car..never disappointed at this store
These people are AWESOME. Always there to help out and genuinely care about their customers. My 10 inch Bala Shark was dying and I was in the store trying to get some stuff for him. I was in tears and the manager was very concerned for me and told me how bad she felt for me. Then asked if I could keep her updated on his condition. I came into the store about a week later and she caught us ay the door when we were leaving and ask about my poor baby. I told her he passed on and that it devastated me because Id had him so long. She told me how sorry she was to hear and that the night I came in and was crying she went home upset for me and my family because we were losing our sweet baby boy. They may be just fish to some. But to me he was my pet and she cared too become invested in the well being of my pet. I have several other fish and 2 dogs. I wouldnt go anywhere else for supplies. I cant remember her name. (Im not good at that sort of stuff sorry). But the next time I go back you can bet Ill update this if I can. Highly recommended! All staff are great and remember us when we go in. It is great.
This is where I go for all of my exotic animal supplies. All workers know everything about any question you ask and prices are great for normally expensive products. Highly recommended compared to a petsmart or most other pet stores
I like this location. I get a lot of help when I need it. They also have pretty cool lizards and birds. Will come back again and again .
The staff here is very friendly and helpful and they always ask if I need help. I always ask a lot of questions, and the staff always takes the time to help. My only complaint is I do feel like some of the products here are a little pricey, but overall, I would recommend this store.
While youre in the store, Google the product that you want to purchase. If there is a better price, show the cashier and they will price-match!The only downfall to this location is that its smaller, so they dont carry EVERYTHING.
I hate to post this but its not the first issue I had. Couple of weeks ago I bought horned worms which half were dead. They fixed that no issue and great. Today I went for crickets the lady who supposedly is a manager said they were out. As we were heading out someobe else asked and she got her crickets. Sad thing is I always go here for my stuff and spend alot here. Told an employee that it wasnt wrong she said oh well. I am hoping you guys fix this.
My favorite pet supplies plus to go to! They have so much more stuff and always have more toys and things in stock
Great prices, had a 15$ coupon emailed to me so I went stocked up. Staff was helpful & friendly. Even helped carry things to my Jeep and it was cold outside😊
Staff is always friendly, knowledgeable and helpful. Large variety of items in stock. Used their clinic services and was very pleased with vet and staff and prices. Thank you.
Employees are accommodating and well informed. Offer assistance almost instantly upon entering. Very knowledgeable and friendly. This manager trains her staff well!
Excellent service... placed my order at 1:30 pm it was at my side door the very next day!!! Awesome.
The staff was helpful and gave me information about a dog food brand that I wanted to switch to for my pup. This is a great store because of its small size and convenient location.
We shopped here for a large bag of dog food, as we have 3 dogs!! They are always nice and will even load it in your car.
I always go here for cat food and litter. People are nice and they have what I need.
Nice kind helpful employees!
Great customer service
Heres a list of problems I encountered:Staff very unknowledgeable about their own animals, especially reptiles. I brought my bearded dragon in and one of the employees thought it was an iguana. I told her its a bearded dragon, and she told me she never knew they got so big, and that shes been telling customers they stay small.Reptile vivariums are always filthy, poop piles, old food and dead crickets everywhere. Baby bearded dragons had nipped tails.Always out of stock in reptile food (worms, crickets, etc). Overpriced reptile merchandise with not enough variety.Manager refused to return a bulb that had blown out before its expiration date (problem resolved with corporate contacting me).
Closest per shop to us. They dont have the best variety of wellness dry cat food but they do have a lot of treats and fish supplies.
Very helpful staff.
Got 3 fish from here and 2 died within a night, I was informed when I came in here that half the fish section had some kind of disease and not to pick from them but it looks like they didn’t cut them off in time just sad they had them jam pack in small containers with dozens of fish in each one and mostly all the tanks had dead fish floating around very inhumane and unsafe
Rosy red feeder fish are 14 cents each here ...they are 39 cents each at Walmart! And nobody at Walmart wants to help you! Employees at pets supplies plus are always super friendly!
Great place to go to pamper your pet. Very nice people and reasonable prices. And a great Doggie Wash, Watch the Video
Finally a pet store in South Lancaster! Long overdue. Nice store, we like pet supplies plus this one seems a little bigger than other PSPS we have been to.
Not a big selection
I have gotten an spca kitten at the store,he had digestive problems and the people there have worked intensely to help me get him on food he could tollerate,( like letting me buy food ,then return some and swjitch to other kinds of can food,etc he was on prescribed food for a number of months , now he is finally on regularvadult good (hes 10 mo. Now) service there is excellent always help me carry out litter etc .and associated are very helpful.
Always greated when entering, staff takes the time to assist, always have what I need, easy to locate what I am looking for. Staff is well versed on products.
Love coming to shop with my dog.excellent service
Love this pet store for cheap products for my guineas, not to mention theyre the only pet supplies in our area that still has small animals for sale it seems.
Always helpful if, I cant find something. Tell you when shipments will arrive if product is not available. Assistance is provided to carry out puchases. I am in and out quickly.
Beautiful facility and low prices. Cheaper than going to PetSmart or PetCo or even Target. Plus there is a dog wash in the back of the building! Always go here for your pet needs!
Always have the items Im looking for plus the sales and discounts make it a great place to shop
Great, convenient and nice place to shop!
Their pet washing facility is awesome and the help is wonderful!!
Great deals, price match and my doggos love it there. Some locations have great discounted vet services too!
I went today to get my dog a bath and her nails done. Everyone we encountered was fantastic!!! Thank you all for your assistance.
Great place to take an English Mastiff for a bath. The employees are always cordial and helpful.
Super great. My baby pythons etc love when i go here!! Ha..and the staff is super friendly and knowledgable..Highly recommended..Thnxxx
Walked in and saw blood all over the floor. A golden retriever had come to get its nails trimmed and the women cutting her nails cut them all too short. Every paw was bleeding! The poor dog was terrified. DO NOT BRING YOUR DOGS HERE!
Nice new store. It says dog wash but I dont think they have one. Bill is the best.
The store is clean and nice but it doesnt have a lot of items for small pets like birds, guinea pigs etc
Very professional and friendly, carried my purchase out to my car without even asking me. Was nice not having to carry heavy bag and manage my dog.
I come mostly for crickets and horned worms for my daughters chamilion. Make sure if you buy the individual horned worms u check to make sure there alive .we buy deadlines all the time and have to take em back
Love it here. Friendly staff and you can bring your pets inside. Prices are in line with other pet stores
Ive been to at least 12 pet supplies plus stores and this one is by far the best with the best customer service and knowledgeable staff.
Staff is always friendly and helpful, its nice that a pet store can feel like home
Very friendly and helpful people. Online order went smoothly. Talked with manager about spiders and lizards.
They are ok but we bought a bag of forest floor from them for our snake and now she has mites so not to happy about that right now.
Clean and friendly staff. Was looking for SR. Cat food. They have wet and dry food for 11+. Perfect for my nearly 13 year old.
Good selection friendly staff knowalagble
They seem to have a good selection of food and supplies and the prices seemed pretty good. The staff was nice too.
Nice clean store, helpful staff. Love that they have rescue cats for adoption from Ten Lives Club.
The staff is always knowledgeable and friendly. The store is always clean and a good selection of items.
Recently started working there and absolutely love it! The neighbors that come in with their pets are just too adorable!
Great for convenience & love that they price match but prices are high for a discount type pet store. Wegmans is cheaper on same stuff.
You need to order more variety of guinea pig toys. Your selection is very small.
Nice place, got tags for my pet. You can bathe your pet here. And all other supplies are here.
So glad theres a pet store in the area! They have a great variety of products and the staff is always friendly and helpful
Employees are very helpful. Walked me over to the food I was looking for. Always polite and friendly.
I really like this pet store, the staff is knowledgeable and helpful. I got a fish from this shop and it was very healthy.
The staff is very friendly and helpful. They will even help you take your order out to the car!
Always feel welcome in this store and its always clean
A great store for pet food, pet services, small pets... and they even have a section of edible dog treats for your four legged friends birthday
I prefer this chain to the larger guys. Prices are roughly the same but theyre always friendlier, no lines, and decent selection.
Not always stocked but customer service is very good.
Very friendly and helpful staff. Great selection of dog food and treats.
Very small selection of items for rabbits. Store was clean and organized, staff was friendly and helpful.
Great place to shop very helpful n finding what we needed for our dog
Staff is polite & helpful. Store is clean, food location.
Very satisfied; clean, fast, informative, and friendly. A decent selection of pets as well!
Never have crickets. Most animals in poor shape. Chameloeon today had a prolapse that was dirty and drying. #HirePeopleWhoActuallyKnowHowToTakeCareOfYourAnimals
Always has what you need.
The staff was extremely helpful fitting my high pull dog with the best harness.
The girls that were working there took tons of time waiting on us and loved on our dog so much!
Great place with great people. First name basis with employees. Very knowledgeable employees as well.
Always friendly helpful staff. My go store.
Good prices on merchandise, and I particularly like the dog washing facility in back of the store.
The store was clean and employees were eager to help.
Found exactly what we needed and they have allot of things on sale for all animals... also go to their website they have a 5$ off a 30$ or more purchase when u sign up for email
Amazing service, great prices, they even carry out your purchases
Very clean and the bath situation is great I just wish they had more than one tub
Has a good selection and prices at or below the chewy website
Limited variety, but thats probably due to covid. Friendly, helpful staff
Helpful in many ways and in nutrition and adapting skills fer my 5 month old puppy 🐶 Sampson.
Love the helpful staff, coupins and sales. Parking is always available too.
Selection. And knowledgeable staff. Much better experience than the more popular pet stores.
Everyone was super friendly and all the products I was looking for was easy to find.
My go to place for pet supplies. With their regular coupons the prices are better than ordering online
Decent selection. tThe customer service is excellent
Absolutely love this place, staff is very friendly and caring.
Great customer service, very very helpful and the prices are good as well!
They are so good at taking dog food back.Im trying new foods for my dog.Hes a fussy eater.
Love it here. Super close to my house, great selection.
Employee was very helpful and went in the back to look and double-check
Good store for pet supplies that are not found in grocery stores
Good knowledable staff helped me clear water for my pet turtle named squirtle
Great place, helpful staff. Love the dog wash.
Staff is extremely helpful. Love the dog wash.
Great place to shop for all your pet supply needs.
A little pricey but great selection of pet products
Very helpful staff, my dog loves it here.
Pet supplies at a great price. Some of the staff is a little too friendly
Great prices and staff is always friendly
Pet supplies plus over pet smart any day of the week!! Better prices and better service
They always have what i am coming into purchase
Very friendly staff, always willing to help!
Very helpful and understanding I like Pet Supplies Plus next to Wegmans on Transit.
Clean and neat store
Great people working. Very helpful.
Everyone was nice and helpful found everything we needed.
Good service and big variety but the animals all look sad and lonely
Fast and easy, bring your pet with you. It helped me decide which treats to buy.
Kevin, aj, niko, Brandon, kali were so nice to me and greeted me
Very helpful staff, always great sales and specials.
Love this store for food for my 13 year old cat.
We have 3 dogs love there variety and prices!
Excellent staff always friendly.
Great selection and a nice bath area for your dogs
Great ace to get crickets. Fast and friendly service always
Friendly people, everyone said hello, and offered assistance. Fully stocked store.
Great product selection and super helpful staff.
Great place for a dog wash
The staff is excellent!
Always have what I need. Always in and out quickly, always friendly and helpful.
Great prices and always friendly staff!
Staff very helpful. Easy in and out shopping.
Very nice and helpful. Clean with good prices.
They didnt have what I was looking for!
Great store. Really organized. Really clean.
Its a bit small but its got everything you could need 👌😊
New store, clean, but smaller inside than you would think, not a lot of selection.
Great place just didnt have what I was looking for
The employees were nice and very helpful
Great service, priced matched without any hassle.
Great store!! Employees are all so helpful!!
Nice selection, animals well cared for.
Excellent customer service. Very helpful
Lots of brands to choose from. Staff is super nice and helpful.
Great staff, always has what I need.
Great place love tge doggie car wash
Wide variety and such nice staff members.
Nice store and friendly people working.
Love it here! They got everything I need
They usually have everything pets need.
Great for washing the dog
Great service and selection.
Total reviews rating 4.5
199 Reviews for Pet Supplies Plus Depew 2023:
Review №1
2022-06-25The Depew Pet Supplies Plus is super. Employees are knowledgeable, friendly and super helpful. When I went to pick up my online order, they got it for me within seconds, no joke. They even offered to carry it to my car for me. It wasn’t a huge order but I did have my dog with me that day and he can be a puller at times. I love these employees. They have given me great advice on dog food and other items.They are super, with no hassle returns. I bought a bag of dry dog food that was a little too big for my little guy. I didn’t realize the dog food came in a size for small breed until I had opened it. They let me return the open bag of dry food for the small breed size without a problem. Great job! *****
Review №2
2022-01-31Everyone was very friendly! The cashier was ready to cash me out! There wasn’t a tag in my one toy for the dogs and she ran over and grabbed the barcode! She was happy to do which is sometimes rare to find in customer service! Store was stocked with what I needed, and the best part is, dogs are welcomed!
Review №3
2022-05-07Been here a few times. Very clean. Staff is friendly and helpful. Nothing really bad to say about it. One thing that can be tricky as an FYI, is making a left out. You may be better going into main Wegmans lot to light if traffic is heavy. Safety first!!! Dont be that person. :)
Review №4
2022-06-30I always get my cat food from here as I love the Redford brand and my cats absolutely love it. I also enjoy all the different selections of cat food, dog food, and all sorts of treats and toys they offer here for your furry or fishy friends.
Review №5
2022-07-03I go there when they give 30% off coupons. Otherwise they are more expensive than Walmart and Wegmans. Even before inflation hit, they were much more expensive. In spite of this, their personnel are usually very helpful.
Review №6
2022-03-11Customer service was awesome we go there to give our large dog a bath and everything is always nice and clean I actually I think its one of the best ones I give it a five-star definitely we will be back
Review №7
2021-12-30One of the team members there was very nice on helping me get my live plants and was thankful for when I pointed out that the betta fish needed a water change. Everyone is very nice.
Review №8
2022-06-07Always quick and easy to find what youre looking for. Staff is friendly and helpful.
Review №9
2022-01-19People here,are certainy helpful and nice. Good selection of products. Even with shortages! Prices comparable to other place.
Review №10
2022-01-02Very friendly staff, always willing to help and are able to get you in and out fast. Great customer service support all around