Identifies as women-owned
Yes
Pet Supplies Plus (Orchard Park) in Orchard Park
Categories
Location on the map
Orchard Park, Erie County, New York, US
From the business
Service options
Kerbside pickup
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-675-1986
Site: https://www.petsuppliesplus.com/...
Site: https://www.petsuppliesplus.com/...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Comments (124)
I found having to enter and exit for grooming not safe to be doing . To much traffic for an anxious pet . I also did not expect to me the helper in part of the grooming that ended quickly . Being disabled is why I brought the dog there. And the older lady should have finished cashing me out before running off and tending to something else . I heard from others they were happy with the place , sorry I can’t say the same . Although my quick entrance/ exit , I did notice well stock shelves and it was clean .
The Pet Supplies Plus store in Orchard Park boasts a friendly, knowledgeable, and helpful staff, including a top notch groomer! A clean, well stocked store, as well as an enjoyable experience are always waiting for me and my pup’s. These are just a few reasons that I make the OP Pet Supplies Plus “ My Store”
Love this store!! They have everything that I cannot find in other pet stores for wonderful prices! The staff is super nice too!
There are amazing, friendly and knowledgeable people working at Pet Supplies Plus. I have a VERY elderly dog who is difficult to feed. They showed me various food options and helped me make a choice. My dog loves the food and I loved the concern and efficiency the employees showed me. I love coming to the store just to see the smiling faces (I know they are smiling under those masks) and talk about my pet.
Every time I set foot in the OP location, it is a great experience! The dog bath area is awesome to have also. Great staff that are always pleasant and helpful.
Great selection of pet food treats, toys and accessories
Didnt expect much. Thought a cheap deep discounter. Was pleasantly surprised. Great products...lots of good things. Pleasantly surprised. Great store Great staff. Lots of good things to buy
Helpful staff and the environment is one of a non-chain big box store.
Great pet store. Sometimes they are out of stock of certain wet cat foods for extended periods of time but other than that, I love this pet store!
Cute small pet shop. They have a wide variety of great dog and cat food products. We get one of our dogs food from them, because she has a certain food allergy. Prices are reasonable and competitive.Staff are attentive and helpful with any questions you have. If you can, I highly recommend supporting this small local business.
Placed online order for Dog food delivery, was contacted after about an hour, and was told they were out of the food, I said I purchase elsewhere, however 5 days later there is still a hold on my funds, for this purchase, the store says banks fault the bank says stores fault, Im sure its not my fault, the blame lies with the store that puts a hold on my bank account for an item they dont have in stock. Dont believe what their site says.
I went to the new location on Southwestern, it was a lovely experience! The staff were very nice and engaged in conversation with me. There is a big selection for cats and dogs, not so much for small animals, but I understand that cats and dogs are their specialty. Will visit again!
I love this place. My big dog is on a raw diet and The Animal Kingdom offers several kinds of options for a dog thats on a raw diet. The one cashier (unsure of her name) is always very helpful and friendly. Theyre also loyal to their customers and offer a Frequent Buyer Program where every 12th bag of food is free (not sure if it applies for all types of dog food but it does for the raw brand that I buy).I also recently adopted a small dog from the SPCA with food allergies. One night I brought him into The Animal Kingdom and I met the owner Julie who was so helpful and very knowledgeable about foods that might work for my new dog based on his dietary needs. She was so nice and even gave me a few samples of treats/food to try for free just to see what he likes and can tolerate. I felt very reassured after leaving.The Animal Kingdom is a great little place. I also love supporting local businesses so Ill be going there for years to come.
Love it here they sell organic dog food! All four of my dogs love it. Plus, duck feet and beef trachea, l know gross, but dogs love them and l dont worry like l do with the raw hide. My oldest dog was choking on raw hide needed heimlich, he was having a seizure. Grateful l was home to save him. So, I will never give them raw hide again . Great customer service and employees have lots of knowledge on products.
Great customer service, lots of items to choose from, had everything I was looking for! Neat and clean!
Awesome customer service. We love the atmosphere. We come from Lancaster because of everything I just mentioned and they seem to always have what we are looking for. Thank you so much
This is the place to go for all your pet supplies. Staff is by far the nicest and so knowledgeable. They have such a wide variety of treats, food and even have a place to wash your dog. This will be my go to store for all my pet needs. Love this store!
Went in for the first time today, had been debating it. Glad we did, great customer service, very friendly knowledgeable staff. Amazing selection of quality organic and natural treatments for my baby girl. I will be back for sure.
If your missing Steves wonderful world of pets that shut down, this is them. Same owner. (Please note this does not effect my review)This is deffinatly a pet specialty store. Large selection of the expensive dog food (i didnt look through cat but can only assume the same). I was pleased to see alot of things my dogs would enjoy (raw bones, freeze dried duck heads, ECT.). I was greeted at the door by an employee who gave me a sales paper. I wasnt rushed over to while i was looking around which i loved. Staff was easy to find if i did need help though which is very convienient. They even have a self serve dog wash which i didnt ask details about. I do hope they find a different way to show the prices on the items in the freezers, that was confusing to me. Also hope they will bring in some more metal clip dog collars.All in all, i will come again but probably wont be buying much, probably just some treats here and there.
Very friendly, helpful and knowledgeable staff. We started shopping here for all our pet needs. Only high quality, grain free and organic foods are available here along with a great selection of pet toys. Skip shopping at Walmart or PetSmart and use Healthy Pet Instead!
Best dog washes! Barley had to wait and that was only because there was a not so nice dog taking a bath before ours. Everyone was super nice and helped my dog pick out a toy after the bath!
The woman who took care of me was very kind and professional. She didn’t rush me at all and went above and beyond in service
First time I called and talked about the issues with my dog the woman gave me good advice and helped a lot, my boyfriend and I have a great Dane so he has a really sensitive stomach. My boyfriend went there for a food brand that costs $100 but we didnt know it only lasted like 2 weeks so the woman suggested a food she gives to her dogs that is the same thing except a dry dog food and ever since we havent switched his food or had any issues.
Small shop with a great on premise owner with all the needs for your pet. Helped me find extremely specific food needs for Tazzy, my Jack Russel Terrier. Was able to special order everything through Animal Kingdom, including stella n chewies frozen venison, and unpasteurized goats milk. Great place.
Great store. Friendly staff. Much nicer than other locations.
Helpful staff, nice selection of things and good prices! Glad theyre so close by.
Love this store!!! They have a large selection of health conscious foods and treats for your pets. Staff is helpful with choosing the right products for your pets.
Always a great store. First discovered them in Texas. Now the only pet store I use.
So many healthy treats! They gave me a free ball for my dog too for signing up for their rewards program. Pretty competitive prices too on some things
Clean store. Fair pricing. Good service. Great selection.
Beautiful store. Clean and welcoming. Customer service is top notch. Employees are really helpful and knowledgeable.
Young girl with the bleach blonde hair was very rude and gave dirty looks if you said anything
I hage known Julie B. for a while n9w ... I dont trust anyone else with my Dog & Cat dietary needs. Julie is quite simply The Best !!!
They have all my dogfood all of the time! I only buy Stella and Chewys, raw and frozen.
Store was very clean. Salesperson was very helpful with the proper harness fitting for my puppy
Absolutely love this store. The staff cares so much for your pets over all well being. Its pet friendly too!
Big choice of cat and dog foods along with a great assortment of treats. Nice wash tubs to wash your pet.
Very pleasant staff!
The place the employees are great over priced to the hill
They have great green free products for dogs. All natural dog food, toys, grain-free treats. Reasonably priced
Very nice and I formative. Found some of their products were a little cheaper than PetSmart. The sales clerk was very nice.
This store is awesome. Alot of cute toys for dogs any size. I would definitely go back
Very nice store. Easy to find everything and very clean and tidy.
Julie and her staff are knowledgeable and very helpful. You always feel welcome and appreciated when you visit the store.
Great pet shop, literally has everything, great staff.
Good experience awesome.employees, very kind and helpful always
Its kind of a boutique dog store. We went online first to see if they carry the dog food we give our dog, and while they have it online they dont carry it in the store.
Excellent staff & products!! Very clean! We WILL be back!
Nice new store. Lots of good inventory. Friendly and helpful employees
Great pet store, nice selection n knowledgeable staff.. Happy I went in 😊
Great place to take our puppies for baths, treats and pet needs.
Great selection of the best treats, food, and toys that you cant find anywhere else in store.
Had a great time here shopping with my grand puppy Maddie. Everyone was very friendly thank you
Fantastic! The owner Julie is so helpful and knowledgable. Unique items at great prices.
They treat my fur baby Eddie like family. Wouldnt go anywhere else. Love them!
Great staff solid products if you want a healthy pet..
Very knowledgeable people and friendly ... Went out of their way to help me as a new customer... Will continue to give them my business..very well run
Excellent place for pet supplies and their self dog wash is unbeatable
Amazing selection - and deals too!
Well stocked, large variety
Its ok not as much as some stores and not very helpful staff
Such a nice do-it-yourself doggie bath. Love the fresh bar too,
Amazing staff, great products!
Extremely helpful and knowledgeable staff. Great choice of products.
Need GOOD live fish
Smaller store but still a great selection.
He never called back. Never on time. Wont call back
The girls are very Helpful, Knowledgeable and kind to me and my fur babies...
Lovely people who are super helpful and the place has a great selection.
I love this place the staff is very helpful n nice
These people are a wealth of knowledge and are extremely helpful. Excellent quality products as well.
Great selection, super friendly service!!
Excellent customer service! Great pet food.
My favorite place to shop for my fur baby
Ok store, but higher prices compared to competitors!
Has good quality Cat Food and Litter reasonably priced
Clean, fully stocked, friendly customer service
Good service. Very helpful
The store clerk was not friendly . Would never go there again
Very helpful staff and understanding.
Excellent small business with amazing customer service
Wow. Would love to be contacted by a regional manager.
Always have natural foods for my dog
Awesome selection and great prices!
I find everything for my fish and cats here!
Nice place good inventory
Great selection, great location!
Friendly, caring, and highly professional staff
Its a nice pet store 👍
Very helpful amazing customer service
Just another large, impersonal, expensive pet food store.
Ni groomers, yet
Didnt have what I needed. Set up weird.
Awesome curbside pickup!
Was not there
👍👍👍
Really knowledgeable and friendly staff
Loved the store!
Staff and selection is amazing
Was looking for wet kitten food
Very clean store
Clean and helpful staff.
The owner Julie knows her stuff!!!
Great local Per Store
Every thing you need
All your healthy pet needs
Very helpful staff
Excellent attention!
Lots of stuff!
Friendly staff
Love this place.
Outstanding!
Helpful staff
Always friendly staff!
Total reviews rating 4.6
124 Reviews for Pet Supplies Plus (Orchard Park) 2023:
Review №1
2022-06-18I used the self serve pet wash. Staff was very friendly. They got me all set up. Explained how to use all the equipment. They were very understanding when my dog decided to shake off and the water went all over the place . The store offers a large selection of items as well. Highly recommend
Review №2
2022-04-10Best pet store in town. Staff is super friendly and helpful. I use the self-serve dog wash. Saves me a ton of hassle and time. Also, they offer grooming and have a huge selection of dog food, dog accessories and other animal products too. I just have only a dog so I focus on the dog stuff.
Review №3
2021-10-02We had our two little dogs groomed by Ellies Dog Grooming. She did a wonderful job. I would recommend her to anyone.
Review №4
2022-05-12I dont know how they instill the young people who work here with old-school work ethic, but they do. Its a larger store and as soon as I get a little lost someone is asking if I need help. They also seem to genuinely enjoy seeing peoples dogs.
Review №5
2021-12-29This is our first experience as customers at Pet Supplies Plus. There were specific items we were looking for that we needed for our hound mix River. The young lady that helped us knew the products and made valid recommendations that made our shopping easy. We also picked up a bowl which she really needs, and the prices were a good value on all the items.
Review №6
2022-01-23Everyone very helpful and Knowledgeable,There is a mature white haired woman who I believe is a manager who is always very helpful and another young lady who I believe is one of the assistant manager with a heavy accent who is excellent in her Quality of customer service both give excellent customer service would recommend this location very highly
Review №7
2022-02-05Store associate blatantly lied stating they could not split the charge between two debit cards when myself and my girlfriend have done it plenty of times at other pet supplies plus locations. Needless to say I was not very happy about the customer service.
Review №8
2019-05-04Really great “convenience” store for pets. Came in looking for raw food and treats and Healthy Pet did NOT fall short! Clean store and FRIENDLY staff! Special thank you to employee Missy for taking 5 minutes to talk with me. PLEASE support local pet stores that support dog owners and local rescues. Pay the extra $1 for dog food.
Review №9
2022-02-08I just loved going there today the workers were the nicest young people Ive spoken to in a long time. Helpful polite and just a great atmosphere. I will be back....
Review №10
2022-01-04Definitely the nicest Pet Supplies Plus Ive ever been in. You can tell theyre trying cater to the upscale Orchard Park clientele, but theyll still let trash like me in!