Delivery
Yes
Petco in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 718-666-4019
Site: https://stores.petco.com/ny/broo...
Site: https://stores.petco.com/ny/broo...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–9PM
Petco in other cities:
Comments (199)
One of the most well stocked, organized and clean Petcos Ive visited. The staff is very willing to aid your pets needs. They answer the phone and check inventory, and will actually put aside the correct product. Chris mans the register and the floor, and is quick to retrieve a product even if its on the second floor. Every customer is treated like a VIP.
I wish I could give a lower review for this but I called and was put on hold 3 times just to ask if they had an item and Im looking for my pup opposed to them helping they kept putting me on hold and when I asked if someone can help me they hung up on me. Worst customer service wouldnt waste my money to shop here when they couldnt even try to help me through the phone.
Kinda small and tight. Dog and cat stuff is plenty, cuz there always is...+They actually have a very good selection for reptiles!! Shocking! Heatings lamps and accessories for all kinds.💡💡They had plenty of cute baby bearded dragons too when i went.🦎-Tiny section for birbs!!?? Sigh..🐦And only parakeets available.- Dont buy the Guinea pigs unless you know the many consequences!!👀👀🐖🐖Adopt from NY Animal Care centers*** theyre many who get dumped there because ppl dont understand their many needs!😩😩
Nice selection of fish some Guinea pigs, chinchilla, gerbils, hamsters great selection of pet food with a DIY wash station and grooming station will recommend going here just to browse with the kiddos to get him a little accustomed to nature
My dog’s eye got scratched and infected from the grooming service yesterday. This is a photo of him this morning.
I like this location. Will definitely be back to sho some more. Love that it has an elevator for customers. Cat supplies on the first floor and dog supplies on the second. It’s big and clean in here as well.
Went there for the vaccination clinic and was so impressed by the service and care that employees had for my dog. The clinic makes vaccinations more affordable and accessible and I was able to watch my dog with the vet, which is a plus. Overall the process was smooth and efficient and I will definitely go back. I have been recommending their vaccination clinic to just about everyone.
Amazing experience so much inside one store and its floors with parking right at the front entrance
Terrible experience! If you care about your dog do not bring him to this place! They gave my dog rabies vaccine but didn’t put it in his file! I called customer service and they promised to send me a proper documentation, that never happened! Then we came back to get our last vaccine that was scheduled earlier. They gave my dog vaccine and than realized that he was supposed to wait one more week to get it. Vaccine was given one week earlier which put my dogs health in risk. They didn’t seem like they care, didn’t even apologize, just said if I notice reactions to take my puppy to the emergency room!!!! They don’t know what they are doing and it doesn’t seem like they care!! If you want your pet to be safe don’t bring him to this place!
Walked in to get pet food for one friend. ended up talking to a petco worker and convincing my other friend to buy a whole aquarium 🤣 Id say they are good at what they do there
Very professional people working. Really clean and organized, very helpful and well trained employees, I got this for my fish tank
Very thankful for this Petco. Easy parking. Its got the largest selection available for curbside pickup and online pricing is amazing. The staff is always friendly and quick, and they love the pups. Also, it always unpredictable how your pet will respond to a product and they are always understanding with returns/exchanges. Best pet store in the city.
Theres parking for Petco customers in front of the store but most times the spots are taken by people shopping in Costco across the street or in stores nearby. The shelves are never stocked by any means, the cat litter choices are very limited, and many times theres a long wait to check out.
My puppy attends puppy training here. The training space is not private. Its just a open area in the corner with a door divider in the store. Customers in the store will watch & interrupt the lessons. I have a good trainer but the training space is the problem. My puppy gets nervous and doesnt follow the lesson well. This store looks understaffed. There is no one on the floor to help customers.
They have grooming & all that but you could also bath your own dog
I went there tonight for a new harness for my 5 month old cavalier who has already outgrown his old one. After purchasing, the woman at the register offered to help me put it on him. Even though my pup was being a lil feisty (which we will be working on through training at petco) she still worked with him at getting it on and graciously so. After a few treats and pets the harness was secured and fitted to his liking. Her name began with a Z ( please give credit where it’s due !) and she is why we will be traveling from Jersey to Brooklyn to visit this petco regularly ! Much love .
Chris was such an excellent help to us! My friend and I had a lot of questions about turtle care and he took his time and thoroughly explained everything to us. Great customer service!
Avoid. I ordered my pet fish two weeks ago and confirmed with the shop. When I was there to pick up they said someone accidentally sold it out and they didn’t know when the refills will come. They also claimed to not know which staff sold it so I don’t have a name to file compliant. Mind you I already paid half of the price to secure. Nobody apologized for it. Horrible customer service and 0 respect for honest business.
El Jefe loves visiting the store to get his treats and take in the staff. Its a regular stop for us.
The best! I was in and out within 20 minutes. The process of getting my kitten her shots was a breeze. The staff there are very nice and handle pets with care. I really liked that the prices werent crazy high, and they even referred me where to get my kitten spayed for a lost cost.
Love it. A one stop shop for pets. My furbabys favorite. Staff is super friendly and knowledgeable. Dont hesitate to ask about products or care for your pet. Grooming salon is top notch.
I am not rating the store I am rating the access.I use a walker and I could not get in. After driving around for a while I found a spot closer to to 2nd Avenue, even though Petco is near to 3rd, but most of the Petco spots were blocked off and there were also no handicap spots. After walking up to Petco with my walker and being puzzled as to how I would get in, I was told that they handicap ramp was was all the way down by 2nd Avenue so I walked back to 2nd Avenue only to find that you needed to use this lyft which was not workingNeedless to say I will not be returning to Petco And as a result of this bad experience I doubt I will even order from them online
We went here to get my mother in law a fish, which she requested for Mothers Day. The staff member was very helpful & assisted us with getting everything needed for the beta fish. He also explained in detail how to properly take care of it. Thank you!
The girls at Vetco have been really wonderful. I highly recommend for those who’ve just adopted and are a little overwhelmed with trying to find a vet that fits your needs.This is a great spot to have those first round of shots!Food selection is great also.
Well-stocked, seems clean, helpful staff when needed. Only downside was that it was a little busier than I was comfortable with and considering the number of customers shopping, wish there were a couple more hand sanitizing stations in high-touch areas (e.g. pet food aisles). Everyone had masks on but social distancing was difficult as the aisles are tight and the store overall is quite congested with shelving. Probably wont shop there again during the pandemic unless I can find a really off hour when there are less people shopping.
2 floors of pet goods. Very clean store. Helpful stuff
Always come for stuff for my pet cat! They have pretty much everything you need as a pet owner and every staff member deserves a raise for their 100% amazing service. No one is ever mad or annoyed and they all are happy to help!
This store has very little selection of cat and kitten food. Sometimes i dont have time to go to other Petco locations and each time I come here I have to look for another food supply places . I assume Whoever is responsible for inventory is either one a dog person or just lazy one.
I waited an hour to get a price adjustment on 15 cans of cat food that apparently had to be individually returned and then repurchased. Your inadequate register system was processing it as if it was the stone age, 2 people could not do this transaction without it taking an hour, and instead of getting back $1.50 I somehow ended up with only 45 cents. Needless to say I was not, and am not happy, and Im hoping to hear from the district manager about why there is no quantity button on your register keyboard.
This is my favorite Petco in Brooklyn only due to the fact that its conveniently located in walking distance from my house. However, my Mom believes it is necessary for me to mention that the isles and bins feel rather bare and could often use restocking. I rarely associates around to help but that could be due to Covid. Overall parking is available, and its a fast fix if youre pet needs food or something fast.
Parking was convenient, no wait, and all of my products were packed and ready when I arrived! Very convenient. No need to wander around the store looking for my stuff!
I like that the majority of the time when I come here there is parking available. I have been coming to this specific location for years. I’ve done training and Vetco at this location. I’ve never had a bad experience. The staff are very nice and welcoming. They truly love animals. Even post covid their customer service has stayed great.
This review is about the grooming salon. If I could give this zeros stars I would. I have a one of the most playful shihtzus I know. We made an appointment for 12 pm. They told us it would take about 2-3 hours which is pretty normal for a grooming. 3 hours go by and I have not recieved a text nor call so I decided to reach out. They tell me another 40 minutes and then she will be ready. 40 minutes go by and I dont receive another call so I decided to go in but when I arrived I could see that they were just staring on her hair cut. What did you for the past 4 hours? It has been two days since and she is extremely drained and not the same puppy she was before I dropped her off. Not worth the $100 I paid for this grooming service. I have a feeling my dog was left in a cage the whole 4 hours.
Minimal wait time, friendly, took care of my Lulu, made her feel comfy, gentle and quick. Staff in the store very friendly, professional and took their time explaining food items to me. Highly recommend
A bad experience with a certain employee ruined my vision of the place. I simply asked the employee if they had any adoptable cats at this location. He brusquely responded “no, I just told that kid like 5 minutes ago”. I don’t know which kid he was talking about, or why my question ticked him off to respond in that way. I totally understand if they were having a bad day or something, but that doesn’t mean I liked to be snapped at. It was rude :(The store itself was nice and clean. I always like to go to Petcos and watch the animals and fish, this was my first experience here though.
I have found good deals with aquariums often. Staff is always friendly, but they lack variety in fish available for purchase.
If there was a no star option, I’d click it. I noticed when I walked in there were more options for dogs than cats for almost everything in the store. The shelves for cat medication was not stocked at all. When I asked the employee (Abigal) sales partner 29. (Noticed name and partner on receipt) her customer service was very displeasing. When asked her if another Petco store had the medication I needed for my cat, she told me to google it for myself rather than help me be a returning customer to a petco in general. Definitely won’t be a returning customer. Such a disgrace.
I wish I could give different ratings. 5 stars for the employees they are nice and helpful. 1 star because they never have anything in stock and when they show online they have something in stock they then send an email that it’s actually out of stock. Not sure who does the orders for the store but ORDER MORE this is clearly a location that gets busy.
The organization is quite lacking, but the grooming services are above average. The wait time for all aspects of the store can be excruciatingly painful. However, the staff is well intentioned, courteous and accommodating. If they can fix their systems, be a bit more organized, add an additional staff member, it would have been a better experience.
THE TANK I PURCHASED 40 GALLON BREEDER IS A UNIQUE SIZE AND IS VERY HARD TO FIND AND PURCHASE. THE ORIGINAL PRICE FOR THE TANK WAS 100.00,I GOT IT ON SALE FOR 49.98.I ALSO PURCHASED THE ALL GLASS VERSA TOP AS WELL AS THE METAL STAND. THE YOUNG STAFF WAS COURTEOUS AND KNOWLEDGEABLE.IM SETTING UP THIS GORGEOUS TANK FOR MAINLY SEAHORSES, PIPEFISH AND INVERTEBRATES.I AM EXTREMELY PLEASED WITH MY TANK, VERSA TOP, STAND AND MY INTERACTION WITH THE PETCO STAFF.
My appointment was first in the morning. The groomers were very pleasant, and displayed a sense of calm and gentleness to my pets. I was very confident that my cats were in good hands. The reason why they get a four star, and not a five, is because of the wait time, between the drop-off and pick-up time was like four to five hours wait. Due to the are there wasnt much to do to pass time, which makes it kind of bored.
This store is a hidden gem. Both the hours and location are perfect!
My dog was not feeling so well. So asked questions all the associate gave the same advice . It was not 10 different opinions on things I should do. When you come in you are under a little stress because your pet is not feeling well. So you don’t want to be any more stress we’ll what product should I purchase. All in all it was great experience and my pet is doing well.
I do not recall the sales associates name, but he is a big reason why I am inclined to frequent your store again. He was kind, helpful, knowledgeable, and efficient.
If I had a dog I’d give this Petco 5 stars because that’s mainly what this store caters to. But I have cats so I’m out of luck. Went in to buy cat food they have like 4 brands and no refrigerated food in stock. Also the refrigerated food is upstairs with the dog food and they have like 20 different kinds of food for dogs. So many dog treat and toys. Don’t get me wrong I love dogs but there should be a balance, it’s Petco not “Dogco.”
The staff is helpful, the free parking right out front is super convenient but unless you are shopping for dog/cat supplies, they dont have a wide selection of goods. Shopped for a replacement hamster and habitat after we got a sickly one from a Petco in Queens and the selection was significantly smaller than the aforementioned store.
Great place to get Guinea pigs. Very helpful staff with an array of animals. The tortoise was adorable.
This petco is great!We bring our dog Chocolate here for her needs. Vetco staff is great. Symon the groomer is the best!!! Never had a problem going to this petco, I come here every month and will continue to do so.
Came here strictly for fish food, out of 20+ selections, only abt 3 were in stock. Food for cichlids..The sales associate said it was a problem with the distributor...
Very messy store. Every day looks like its the day after black friday. Shelves are in disarray No order, no house keeping. Animals and fish looks sick. Petco please send someone down to inspect.
Well keep place , Staff are very Helpful and Professional
I signed up for dog training with Natalie, and couldnt be more happy with the classes. Natalie is an incredible trainer, she takes the time to really understand your dog and its needs. My dog has been so much more obedient since working with her, and i have the tools to command her better. The store overall is very ckean and the staff is helpful.
The staff is courteous, pleasant, HELPFUL,passionate, understanding & professional. Store is clean, organized & pet safe. Just an overall welcoming experience for my Mylo & myself.
I love this Petco. The entire staff is very helpful and friendly. I bring my dog here at least a few times a month for toys and food. She loves walking around the store. This Petco has a self wash upstairs that is fairly reasonable. It is so much easier than a bath at home and it is cheaper than doing a full groom.
As a upstate resident , I was really surprised with the well stocked store, lots of items I cant find upstate where here, but the rudeness and impatients of the employees is making me say thanx for the beautiful stocked store, just be nicer and polite to customers , the girls at the cashier didnt even say thanx after my purchase, wow thats a new low even for Brooklyn
Terrible!! They say they open at 9am, it’s actually whenever the employee with key decides to get here. 9:25 today! Then on top of that you get no “thank you” and rude service. Another customer lost to Amazon.
Just very helpful staff, clean store, and food education. Natalie the trainer is amazing as is Dr. Balsam at vetco. I have had the best experiences as a customer here! Great product lines, deals, and prices are comparable.
I am happy I can share my pick up experience the teller was not friendly and helpful she handed me the box and said thats it I had to ask for a handle to carry the box she said to to me there is none while waiting on line notice the other cashier glue a handle for a lady on a small bag I couldnt hv believe having to carry this heavy box then she gave me one handle then I ask for a second one asking for the second with facial reaction she went to the other cashier to get one is this customer service no it is not
They had most brands for cats food, litter and toys for my new couch potato. The staff is really helpful and friendly. This location has become my go to for my cats food.
I never like leaving negative reviews but I’ve been shopping at petco for a while never had a problem until today. The associate named ABIGAIL was extremely rude and sassy, if you don’t like your job then don’t do it.
My trip on Sunday to Petco went from calm and content to annoyed and impatient. A manager at the time working, named Julia, gave me attitude and was completely ignorant when greeted. I greeted her and asked her for crickets once she was available and she simply walked away without saying anything. I waited literally 20 minutes before asking another associate to assist me. Her personality is disgusting and she always smells like cigarettes. Id rather travel further to a different Pet store than to this location on the days that shes on shift.
Great customer service in store but over the phone all I get is hung up on after waiting a few minutes on hold. Very disappointing that I have to travel 30 blocks to ask a question.
I had purchased 2 parakeets for my daughters 14th Birthday back in March.. But after finding out that we are not allowed to have birds in the complex. I quickly called back and was given the opportunity to return them with no hassle. I was given a refund and both birds were put up for adoption with cage and accessories.. I honest felt better knowing they be sold together to someone that will enjoy them since they bonded so well..
First time at this place, Beautiful store here. They have all sorts of animal food and supplies, big aisles, big selection. They got a training booth, vet section. Many different types of freshwater fish available. Friendly and knowledgeable staff, but Evelyn was outstanding with her super friendly personality, knowledge, patience and service. Good place to shop!
Bruce was great in checking out my childrens sick hamster. He was very knowledgeable and was very helpful.Thanks, Bruce!
They never have my brand cat food
Rather small store and selection it is more of a neighborhood quick shop versus the big ones, they have in other places like on Flatbush ave and Utica by Kings Plaza. Otherwise got everything I needed more or less minus one item that was out of stock
Very clean as its fairly new. Good selection of pet supplies/food. Decent selection of pets (hamsters/lizards/fish/turtles) but not the best. The 14th st union square location takes the cake for selection. Overall would recommend!
They sell animals that are sick here. First time getting a guinea pig there a few months back since the shelter did not allow my zipcode due to covid to go and unfortunately my guinea pig died due to having pneumonia!!!!!!!!! She was sick before i even got her and for some reason my review keeps getting deleted. Very sad that i had to witness this!!!
I love the service in 241 37th St Brooklyn NY. Jose helped me with my dog food selection and it was loke a miracle because Paxton loved it. In the shoes and clothing Department two other girls helped me and I was very satisfied, the prices were excellent plus a good discount, thank you Petco!!!
A lot to offer customers within a smaller space. Clean store and friendly staff. Industry City location near Costco and other shopping; parking is available outside the store specifically for Petco customers for 45 minutes.
My review is for grooming salon. They tell you a different price online but when you get there, they charge you more. I paid $80 for just water and shampoo..
Love this store. Seems they added more space and more inventory
Very pleasant staff. Very clean. Free parking right in front. Right now scaffolding is up. But I believe parking signs will have Petco’s name.
I have five little Chorkies,a snake, some fish and a bunches of birds. Its a good place to get all My stuffs at once. They have plenty of variety of things.
I’ve beenI taking my small dog Sookie there for the past 3 years for grooming. Simon J is the best. He takes great care of my 9 year old Morkie and always make suggestions for her maintenance. He’s become a friend to me and Sookie.
This was the first time I came to this local Petco (even if it was a good 30 minute walk) and I can say that I had a marvelous experience here. As soon as I walked in an employee offered to help me and showed me around for what I needed and made sure I had everything I needed who was later accompanied by another employee and helped out aswell. The cashier there was also very lovely, overall the Petco Community will make sure you have a great experience here and I will definitely come back here.
Veterinarian was great with my baby. He was so scared. However, she was able to give him the shots that he needed and explained everything to me. Staff was very friendly and very helpful. One of the cashiers didnt know the puppy food was on sale and if I werent told my the worker that recommended it, I wouldve paid full price instead of 1/2. Overall, i highly recommend this Petco. They also carried my items ro my truck because 1) they were heavy and 2) my baby was still shaking he was so scared and wouldnt walk so I had to carry him.
Every time I visit this particular store I am left waiting on line to pay for products as there is no one at the checkout counter. It would be nice if they had a sales rep stationed at the register like every other establishment.
Great store! Alittle low on products, they have limited space so check before you want a special item! But they have fish, and other animals & reptiles
EVELYN is the best she is always nice and hepfull! Great customer service!So i came back to this store, and I asked for crickets to the new ASIAN GUY > I never saw him before, I had me wait for 10 minuts, knowing that i have things to do!, very bad customer service
I believe i was helped by jose who answered my question over the phone the day before and remembered me the day after when I came to the store to buy a kennel. Very cool rep great customer service came in to buy a kennel for my cat and he assembled it for me without an extra charge. Definitely coming here again.
I have been to this store on two ocassions for bully sticks and both times the store appeared in disarray with a lack of inventory.
Really good first time experience, was helped by Jacob answered all my questions and was very knowledgeable. Not 5 stars because the shelves were a little empty but totally understandable given the current situation!
I went to Petco to buy a cat carrier. It rang up $52. The manager told the cashier to check the price on Petcos website. The price on the website was $29. The manager told the cashier to charge me $29. I would never have known the difference. Wasnt that nice of them?
I only come here to get fish or fish supplies. My daughter loves the fish section as it also has a bunch of animals like iguanas, hamsters, turtles among others. As for the fish section, it really depends on who you get to help or who’s on duty that day. Some are much better and more knowledgeable than others. Service could use some work as I feel that some days they are just way understaffed and it takes ages before you can get someone to help you out. I was standing there with my daughter for over 30 mins once as no one showed up to fish section (well actually one girl did but she disappeared and never reappeared after promising us she would be right back to help us)
I went into petco looking for dog food and asked two of workers to recommend me a good dog food brand and Both workers were no help. The first worker I asked directed me to go upstairs to look for the other worker and has I went upstairs, I see the other worker is busy with another customer. So I decided to wait for the worker to be finish helping the customer. When he was finally done helping the customer he decided to avoid helping me. Basically all I want to say is that I’m beyond upset over how their was not one person that helped me.
All the fish looked to be in bad condition and their tanks were dirty too. There was a hamster that looked sick too. The staff were very nice and eager to help though and thats the only reason why I didnt give it a 1 star. Management really should focus on the health of the animals there, it doesnt look for them or the store.
This is a smaller Petco, but its the closest pet supply store to my apartment so I visit frequently. Despite the more limited inventory, Ive always found what I need. The staff is friendly and helpful.
Very organized store. Great selection of pet toys clothing food and care products. The staff is very professional and extremely helpful. I found awesome stuff for my pitbull titan that he enjoys so much. I was also recommended a birthday biscuit that was both nutritious and delicious seeing as he ate it very quickly lol. Overall a great store great service I will definitely make this my go to petco.
It’s not very well stocked
Does not have cat food in stock very slim pickings, but workers are nice
The kids,Melanie & I saw all the fish and animals they had to offer. Fun cool place.
It has a really nice stock! The staff has always being super helpful, the only thing that stops me from given them a five star rating is that they carry ice cream for dogs!!!
Walked in, was not greeted. Looked at the fish for about 20 minutes. When I finally found what I wanted, theres was no one around to help. There was a employee on her cellphone, but I didnt want to disturb her. Its a shame cause I like this place. Its close to my house.
I really wanted to love this Petco because everyone is so nice but extremely inconsiderate of customer’s time to the point where it was concerning as they were not giving us our dog back. Everything takes longer than 30 mins, dropping off your pet for grooming, paying, picking up your dog from grooming, it’s insane. Groomer wanted to charge us extra for everything and then claimed he needed an extra 1.5 HOURS to dry our dog because our dog didn’t like the blow dryer. Our dog has been getting groomed at petco for over 5 years, never had an issue. Idk who’s running the grooming session our dog or the groomer. At the end, we had to call several times to have them HAND OVER our dog because we were waiting over 1.5 hours from the pick up time and there was no one in the grooming session. At one point, we said we didn’t care if he’s still wet, it’s fine as we had things to do and they still wouldn’t hand him over. Overall, major anxiety and left feeling extremely uneasy as what was happening to our pet and why they couldn’t just give us our pet. Do not recommend.
The Petco I went to was mainly filled with fish, but thats a different story with other Petcos. Luckily thats what I came here for. They have good decor, but I dont recommend the tank decor that doesnt have the material of a cup. The cups that feel like glass but are not completely glass. Dont get the ones with paint, as it comes off inside the tank and the water will become toxic.
Friendly service and quick pickup.
2 days ago(Friday after 7pm) called to see if they had an item in stock because my dog was in a lot pain. They had put me on hold for at least 10 mins then got back on the phone and said they didn’t have GLANDEX in stock. My friend happen to be going there for whatever reason and I had asked her to check for it and they did indeed have it. The reason why I’m writing this is because my dog is VERY IMPORTANT to me and for them to say they didn’t have this item that saved him from pain instead of being lazy and not checking is not customer service or appropriate.
Compare to other petco, for some reason this one never smells. Always nice & clean, but they are a little cheap when buying crickets. They actually count everyone of them, like if they are going to get in trouble lol. I like petsmart better bc they dont care. Petland also, too bad they closed down.
Theres two floors in this Petco they offer dog training they have dog grooming self-service as well and also have vets. They also price match with their site theres a parking lot on premises
Very unprofessional service and attitude, very disappointed the way they treating my cat, not taking care of my kitten even they knew she’s uncomfortable.
I got some horn worms for my chameleon however there were many cups with dead worms on the shelf. I was given a 75 percent discount because three out of four were dead. Also, you were out of crickets again.
The Place is clean, well stocked and has a very friendly staff. Their pets look very healthy. Today I purchased a parakeet . I Im so happy with my purchase. Its a great place. I highly reccomend it.
Not the biggest selection and often out of something I want - but convenient location with dedicated parking spots. Very chill vibe in the store - staff is pleasant and store is always clean and organized.
I just moved to the area and I love that there is a Petco in walking distance, since I used to have to order online and wait for deliveries. I’ve been getting my cat food and supplies from Petco for over a year since we adopted our cat and I’m very happy with the company.
Petco at the movement isn’t letting customers go in and grab their own pet’s food. Instead get ready to tell some random sales staff what you want and still get the wrong item.Petco instead of having 8-9 sales staff on the floor, reduce this to 2! One to be only on cash wrap and one to be doing online order and have the manager be the one letting 5 customers at a time shop.
Customer service is excellent. Very organized and clean environment. A bit pricey on some items.
The team that was working that day was very professional and assisted me with what I needed for my dog. They was very polite and passionate with me and my husband.
Went in for some freshwater fish. They had plenty of livestock for both fresh and salt water. Staff was very helpful!
A very nice staff person looked for our vehicle and brought out purchase right out to us as we dont go into stores during the pandemic.
Customer service was wonderful the floor person was very helpful and very knowledgeable and honest about what he knew the most about and what he didnt and told me to call back to the store with any further questions
This Petco, like other franchises, offers a wide array of pet needs with an emphasis on dogs and cats. This Petco is located directly in front of a Costco to help you get all your weeks shopping with one stop. The staff is friendly here and they offer training and grooming for your pet.
I like this PETCO store. However, I would like to see a better choice of Organic - non-gmo food for cats such as organix. There was only one flavor of Organic pate available in cans of 3oz. when I visited, and the same was true during past visits.
The floor plan is well sorted and organized this enables the shopper to quickly access the products and services they offer. Additionally the staff are knowledgeable and always ready to help
Decently sized but could be better organized. Needed some things for my dog and they were pretty far spread out on different floors. Why not organize by animal type rather than spreading the items out?
The store is very clean, well stocked and organized. Everything was labeled and easy to find. Lots of variety I. Pet treats, food, supplies, and toys.
The same ppl who work there are the same ppl ordering inventory. NO ONE.
Absolutely awful. Ive bought many many fish in the past and from a variety of Petco locations but this one didnt even put Stress coat in the bag after she gave me my fish. I asked two employees there and both claimed that their fish specialist did not put stuff in the bag so they didnt know what I was talking about. For anyone whos ever bought fish before, you know they need Stress Coat so they dont die from anxiety on the way home. Guess what? My fish died. ON THE WAY HOME. I specifically opted for a more expensive fish at this location because all the cheaper fish tanks had dead carcasses floating or half dead fish around. If this is how they treat their aquatic animal God only knows how they treat their other animals. Please find a healthier location if youre going to shop from Petco.
Love this Petco. Enough staff on floors to accommodate customers. William on the 2nd floor is great. Always friendly and smiling.
Great customer service and knowledgeable staff. I came in close to closing and there were about 2 or 3 staff i seen but my shopping experience was good. Got some doggie cookies they had which my dogs loved and some exta things from my ball python
For a major pet store they were low on some things for other than cats and dogs. Which is surprising because this isnt their Unleashed subbrand which is entirely cats and dogs. They did have fish for sale but nothing for the many people in Brooklyn who have not aquariums but ponds. It was surprising that of the major brand of pond fish food they had only one option and not much of that (other stores would have had the three major types in probably two sizes of container.) It was also clear that they didnt ever have it as an employee knew nothing. Disappointing.
Being renovated. Still I was not impressed with selection. 3 stars now, hopefully it will improve
Great service and choice, however most of the time its only 1 cashier avail, therefore long line.
Great service from very friendly staff. The store is very clean and organized and if you drive... there are asigned parking spots for their clients.
This petco has 2 floors they have a good variety of items for all pets and the puppy/dog training is very helpful.
Did not have many options of items
Large second floor area with a diverse selection of supplies for all types of pets.
Store staff told us over the phone product was out of stock when we called. Once it was back in stock, we purchased it in store quickly and efficiently.
People won’t even take the time to pick up the phone. I called to wonder about the self service dog wash hours because apparently they close early and no one picked up the phone. Called five times and not one was picked up
Petco always have my cat food in stock. And the cashier is always nice & helpful. Love going to this new Petco & so close to home.
Run of the mill petco, has everything you need. Theyll be opening a vet clinic here as part of it soon too
Love the people and the service we get in the stores. The Associates are great and always helpful
Excellent selection of cat food. Exceptional customer service - with very knowledgeable staff. We wouldn’t shop for pet food anywhere else. 5+ stars.
We always go to this Petco location for vet services and we love them! The staff is very helpful and its never too crowded.
Horrible , alot of the fish tanks have lots of already in them ,does anyone clean them? .also the Betas are in very poor condition
Easy shopping but they need more team members on the floor to help cutomers they have a small crew but plants and fish are ok reptiles are clean birds a d small furry animals are kept clean. Just wish they had an array of aggressive cichlids other than oscars firemouths and regular jack dempseys convict,
Convenient parking, nice location at Industry City. Good supply of items for both dogs and cats (food, treats, lots of toys, refillable litter containers).
Horrible Mannered store Employees I Went To This Place Today And no one was Available to help me not even to answer the simplest question Pure Laziness Very unsatisfied Dont get me started with the Cashier I Asked her If the Bird Treats Were Safe For my bird and She replies , I Don’t Know You Should Know Your Bird And What he Eats ...... Do Yourself A Favor And Avoid This Place .... unless you want discrimination and a foot 🦶 Up Yours Dont Say i didnt Warn you........
Has everything your pet needs and more. Items for dogs sell quickly...but they restock just as fast. Free treats for all pets.
Their inventory isn’t the best always but it is easy to get in and out of and you can order to the store for pickup.
They let your pet pee but then we would have to clean it but i bought her 2 cloths for her and it was for a good price
Here is like planning to close permanently. Because many of shelves are half empty over a week. I wish they have more items in store especially health products.
Since petland closed i find my self having to go to this store on 37th street. They have a vet here but i dont seem to see anyone using the vet. I see people using the dog trainer and buying food even live one.
My favorite store for my pups needs. Staff is super friendly and helpful. Grooming salon is wonderful
Love this store, theyre always in stock of the toys I need & super clean!
The employees here are always miserable. And as of now you have to pay in exact change. Get your food from chewy. They are cheaper and deliver.
Very helpful staff that takes time to give advice. I got my 2 parakeets there and they helped me pick out the needed supplies for them. 10/10
Jose was extremely helpful and patient while buying our first hamster. Hes also very knowledgeable.
I like going here unlike my pass vists from petland on 51st st and 5th ave where they mistreat animals and the workers are a joke but anyways this place is cool but they need extra workers how you going to have a cashier going back and forth constantly to help people on the ile while people waiting online he/she doing the double the work and it’s stressful that makes work delayed to do what you gotta do cause if you rush you will mess up and to find help at times you gotta walk around or go downstairs at times I see tanks dirty and I have seen dead fishes and some pets needs clean up well of course because you have one person doing everything on a floor plus always trying attending customers and customers got questions and doing everything else because everything else is delayed the workers doing there job I give them that but they can’t and they try they work hard owner needs to fix this because it’s owners fault to me that sounds owner being cheap and doesn’t care for workers and to sign an application for a job omg the most ridiculous questions they ask that has nothing to do with the job and they time you lol plus that application will take you forever to sign that is a joke
I love the products . The workers were very helpful.especially in helping me get stuff for my cat. I felt at ease.
Lot of choices for pets food
Unreliable for crickets. This store always says they come in Tuesday’s but they never actually do. They come random days of the week. They never have crickets available every single time I’m there.
Smaller than most Petcos and definitely a little cramped. Selection isnt the best, but the staff is helpful and courteous.
This store mostly caters to dogs. Unlike the other Petco this one as a small selections of everything else. If your not looking for dog products or grooming go to a different Petco
Very few people at this Petco location. It is clean and well organized. Staff is great.
Vet and grooming at this petco. Dog stuff can be found on the 2nd floor.
Nice place, but the things that I wanted are always out of stock.
Great service, reliable staff, and fully stocked for all pet needs.
I wouldn’t recommend the dog training. My dog didn’t really learn a lot and the trainer would just repeat her self and won’t really explain what to do in the training lessons.
The dont have the stuff i was looking for
Clean pet friendly! Very nice staff 👍
I bring my puppy Jimmy there for puppy training classes with Natalie and she is wonderful. A great trainer with great advice and always willing to listen and help.
This petco branch is very large, fully stocked, and clean. The fish stock tanks are also very clean with crystal clear water in every tank.
Again they didnt have everything I needed so I had to go to the other Petco on Stillwell and they didnt have what I needed,gonna start shopping on chewy!
There is a girl who works there, and she did not want to sell me a fish just because I told her that my tank was medium, I dont know why she has to worry about my fish and my fish tank, very bad customer service
Fantastic place to shop at in-and-out really quick and if you need any of your main shots for your dogs To get groomed you could get them done at Petco on Sundays For much cheaper than going to the doctors
Very little people. Very little workers. Very little parking spots. Only 45 min parking if theres a spot. Good to go on a none busy day. Like Mon to Fri
This is a rather new Petco. But its pretty big and very well stocked. Only downside is that there are no signs as to what is where and you find yourself going around in search for things.
Bought 1 guinea pig here, it died a day later. Had to hunt down employees twice to get any service, registers were unmanned. No knowledge about animals, and then refused to sell us female guinea pigs bc we had a male, with no real explanation behind it. Petco is where the pets go to die
Helpful staff, clean and in order.
Friendly and helpful staff, items are often in stock.
The place is big and beautiful with lots to look at. The staff is remarkably friendly and helpful
Super friendly staff love all the animals that come in. Our dog loved her visit here to pick out a new toy!
It was good didnt have the raw food from fresh Pet I normally buy
This shop is clean and has the basics for any let, but for specialty items and good advice I would go to a local pet supply store
This petco location is clean and neat. Is in a good location. Staff there is friendly.
I enjoyed shopping at this Petco very well organized and clean. Employees are very polite and helpful.
The staff are very friendly and helpful. Natalie, the trainer, is great, I would definitely recommend her class to anyone looking for a class.
Very nice 2 floors of animal supplies. 1st floor for cats and training supplies p.k lies, 2nd floor for doggy supplies. Plenty of parking
Large Petco near industry city. Offers a lot of the usual services such as training, grooming. Has an on-site Vetco on sundays from 10-4 which is great.
I take my pet for grooming services here and she loves it. She feels very comfortable with Simon he is the best.
Great pet place but lacks variety in the aquatics section
Excellent Customer Service!!! The staff is always helpful also knowledgeable and always professional.... and kind!!! Great Team!!! Thank you 🙏🏽
The best petco store love it 🙂
Hello I would like to ask if u sell any hamsters
Nice store, good customer service and have almost everything
Terrible. Groomer traumatized my dog , couldnt finish the cut. Didnt charge me because he knew he was wrong.
Very satisfied with service and product.
Total reviews rating 4.4
199 Reviews for Petco 2023:
Review №1
2021-12-08Very large store. Two floors. Self wash for dogs $15. All your pet needs in one place. 45 minute parking right in front of the store. Dog grooming and training is available on site. Staff is really friendly.
Review №2
2022-03-23This was my first time in this Petco, its a big store. I think having your own store parking is great. Not everyone who needs a handicap placard has one, so the parking is convenient. Also love that inside they have an elevator. I didnt spend too much time looking at the animals but from what I saw the cages were clean and they looked well cared for. The store itself looks clean and the items seem to be pretty well stocked. The cashier didnt do anything amazing but she was very nice, she acts as if we found everything we needed okay and she thanked us and told us to have a nice day. Overall it was a pleasant shopping experience and I will definitely shop at this Petco again.
Review №3
2022-01-26We drove here (picking up lots of pet supplies and taking the bus with that weight would have been hard). There is parking out front, just expect to circle maybe once or twice as traffic from Costco likes to park there. That’s not my complaint. I was sad to see how empty all the shelves were. I’ve been to other Petco locations and gotten everything I needed there but so much wasn’t shelved so I had to order online.
Review №4
2022-01-30Got this cutie in the summer of 2020. She’s healthy and happy. All the items in the tank are also from here and they have cause no problems at all.
Review №5
2021-11-23Best service around. Two floors of only the best products for your pets. I love ❤ it! The second floor has budgies, fish, lizards and other pets for sell. They also have a dog clinic.
Review №6
2022-03-27Staff is always kind & super knowledgeable. Location is well kept and huge! Took my pup here a few weeks ago for his first grooming, he looked great & came back his normal happy self which is a great sign :)
Review №7
2022-05-22Matt was extremely helpful and informative! He gave me great advice on what steps I should take as a new Fur mom ❤️ His customer service is unmatched!
Review №8
2022-06-09I called up and asked if they had neon tetras. I was told they did. I got there and they did not have neon tetras in stock . The young man who helped(?) me told me they had black tetras so I took one. I got home 15 minutes later and he was dead. I called right away and the assistant manager said to come back and since I couldnt get back for a couple of days, I need not bring the dead fish back. I went back yesterday because I had been told that neons would be in on Tuesday. I approached 2 employees one of whom seemed to feel the need to keep telling me that I should have brought the dead fish back even though the assistant manager said it was not necessary. Of course, there were no neon tetras yet. Even worse, the man who helped me, told me that the tank that contained my fish was a sick tank. I bought a different kind of tetra and guess what? This one is dead. Its not worth the gas it will cost me to drive back. Needless to say, I am done with this store.
Review №9
2022-04-28Went for appt to the grooming section. My dog was being attend by Brittany who was sweet and attentive to my dog. I was informed that the stylist would be attending to me soo. However when she did finally arrived after waiting about 15min, she proceeds to attend to another dog who just arrived and left my dog unattend and disregard that i who had an appt with my dog was there and took a walk in instead. Truly unprofessional and she didnt apologize or acknowledge the fact that my dog n i were waiting.However Brittany apologies when i ask her to return my dog even though the service requested was not completed.Very disappointed with my experience and although this location is close to home I will be going to a different location.
Review №10
2022-04-22Dont come here. Spend the extra few dollars to go to a boutique groomer in your neighborhood. These scoundrels will overcharge you and youre going to pay a similar amount. The haircut will not be very good and the customer service will upset you.