Kerbside pickup
Yes
Petco in Oneonta
Categories
Location on the map
Oneonta, Otsego County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 607-432-0212
Site: https://stores.petco.com/ny/oneo...
Site: https://stores.petco.com/ny/oneo...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–7PM
Petco in other cities:
Comments (199)
The place always seems to be chaotic when I go there. They are usually out of or the prices are too high for the things I need. I almost always get purchased from another store or online.
Have used Petco Since I had my dog at 6months old now he is 8 yrs. It convenient Order online then pickup order. Get rewards all the time helps with paying for such good variety of dog food I want.
Items I need are never in stock and vetco clinic was below average but you get what you pay for
The groomers here are amazing, really friendly and my pup loves it!
I went in for some supplys and they didnt have any. I ask one of the workers he took me to where it was and shelfs where empty. He was a great help.
Worst place ever I wouldnt recommend going there for anything the people suck they wont return fish that died 2 days after buying without water sample our other fish are fine and doing well theirs just keep dying WILL NEVER GO BACK OR TELL ANYONE TO GO!!! I would discourage anyone from going to this store
I dont normal like Petco (personal reasons). Place is clean, the animals are beautiful, and, for many things, fair prices.I have 2 tortoises and I buy their food, light bulbs, and substrate. I cant find these things at .
This pet shop deserved so much credit for providing exquisite service, great prices, and lots of breed of dogs, cats, fish, and birds. They also serve grooming services for your dogs and they had the best veterinarian in town! I was happy that this pet shop was near my place. Highly recommended!
The people there are very nices and very helpfully
Very disappointing..staff was not attentive, and you are no longer allowed to hold the animals to see if you bond with them :(
Once again!!! Go to buy fish, tanks with dead fish and NO service. They would do better to just let customers serve themselves.
Well mike is awesome we bought my bearded dragon from him and he knew everything I needed to get started. He is now about 3 months old and is thriving and is doing great . I also worked with cora who is friendly and very knowledgeable and is willing to help you with anything you need. Great store to go to . If you need crickets for your reptiles make sure you stock up though this store sells out quick... .
The store was well stocked and had everything you need if you own a pet.
I needed a filter for my fish tank because my current one is damaged and got to the store at 6:55PM (they close at 7PM), one of the girls that works there saw me running to get to the door, i just needed to grab that and go, she locked the door in my face and ran back inside (At 6:55PM!!!! And the manager WAS ALSO THERE) Now my fish are going to be without a filter for another 12 hours at least. Its very sad and disappointing. I am a weekly customer there and that just gave me the worst feeling. If you don’t want to work just stay home. Many people trying to get jobs right now for you to waste yours and be rude to loyal/all customers.
The tall manager was very helpful and is an asset to Petsmart. Glad there is a pet store like this in Oneonta. I would give 5 stars if their fish tanks were cleaner, meaning clean out the dead fish.
Knowledgeable staff. I like this location. They always have ample supplies for my aquarium. I also enjoy walking around the store and seeing my childrens faces as they look at all the animals. We can spend a good hour or two while my wife does other shopping.
I like that Petco has a birthday type club for my pets. I have every 1 of my pets listed in my profile & the month of their birthday I get a coupon in my email for a free treat or toy for each pet.
Only 1 good worker works in fish with glasses very knowledgeable with fish. Had me drive 40 minutes to exchange defective fish tank heaters and said I dont need receipt over the phone I show up then I need a receipt for an exchange. Ive spent alot of money in this place no more Ill go to small pet shops first.
I was able to find 9 good 👍 sweaters for all my Girls....
Amazing employees they helped us with all our lizard needs and even went beyond by giving us some pointers and materials that they thought would be best for our pets...
This pet store has every thing that a pet could want, needs or dreams about! It is a bit expensive but if you can not find a certain item in another store you will definitely find it here. The staff people are very friendly and very helpful. The store is always clean, organized and stocked shelves. They also have vaccinations and wellness services which offer preventive care that focuses on the health and well being of your pet. A plus that I really like is that they allow your dog to come in (as long as they are on a lease).
I found it very expensive unless something is on sale I have many cats as I do rescue and three large dogs all the foods Im very very costly the brands are good but there isnt much savings at Petco
The fish department representative was very knowledgable and friendly, he was quick to get what I needed. The cashier was also very friendly and personable, she was joking and upbeat. Im in this petco VERY often, the whole team is wonderful
Stopped in Sunday morning for plants and a frog. The frog tank was full of dead African Frogs. My 3 year old granddaughter noticed and remarked those ones are dead!for all to hear. Only 3 live ones and they looked poorly. Told cashier, she said she was sorry and have a nice day. Sad.
The staff are friendly, and try to help as much as they can, but arent very knowledgeable. They dont have a bad selection of fish, but the fish in general arent in great health, but in a decent condition for a chain pet store. Their prices for fish stuff is very cheap, and the brands they carry are pretty reliable, though not enough independent fish store / small brand items. The staff seems to be decently knowledgeable about dogs / cats, but not so much fish, rodents, reptiles (dont own any just presuming because all the other sections dont have that many, if not any experts.) Also would like to see more responsibility, especially with the fish section, as they dont normally ask if your tank is cycled, or the tank size, they just sell you the fish. This is not so much of a problem, so much as the pet smart in Clay / Liverpool NY where my grandparents live, who buy fish and put them in really bad conditions, like in the beginning they put 5 or so goldfish in a vase, no filter, chlorine in the water, and for heaven-sakes, they thought fish didnt need to be fed. Overall decent pet store, not a very knowledgeable staff.
We were helped by a sales person who was knowledgeable and friendly. She helped us with our whole shopping experience. Our furbaby Shaggy passed away in November. We were heart broken. We recently adopted our new member of our family, Tyson and went right to your store. Shaggy loved going to Petco and used to get groomed there. So, going to Petco was what we started with Tyson. He loved it and the sales person was great!
Getting a little run down and product laying all over the floor in bins, boxes or carts.
The staff a normally very friendly and willing to help. This is overall a well stocked and clean petco. They also run animal adoptions for cats from a local shelter. A visit is never complete without seeing the kittens and stopping by the clearance rack to hunt for amazing deals (like the $40 dog food bag I got for $10 a few months ago).
Terrible customer service!!! Purchased a hamster and all the overpriced accessories. He died 5 days later!! Petco tells me without a receipt they wont exchange. They can look in my Pals reward acct but they still cant do anything for me. Additionally, the cage they sold me with advertised measurements of 20x11 actually was 15x9 (Im rounding up on outside measurements). That isnt returnable either without a receipt. Poor poor job
I wouldnt even give the store a 1. There was 2 pair working and only 1 was actually working. Angela was amazing. The other lady left her at the register alone. She had a line out into the store. The other lady was standing there talking. We waited for a hour to be helped with a fish. People were leaving because the service is so terrible. Its a shame to its convenient.
We had our girl in for a Christmas grooming and she loved it
There havent been any cats available for adoption for a long time, but its a great place to buy supplies such as food, toys, and furniture for your pets. They have so many options for so many animals. An great place to go for your furry, feathery, and/or scaly friends.
Good service very polite and helpful
Have never gotten staff help here, even when Ive asked for it. Small store with limited selection - only good for things in a pinch and even then its not exactly what youre looking for. I did impulse buy a betta once, and he was pretty awesome, but I got my supplies elsewhere.
The manager named Mike was unprofessional and rude. Not sure why they would put someone so incompetent in a manger role, especially the face of the store. I will take my business elsewhere.
To no fault of the workers I think they need to be better trained on their reptiles, more so on snakes as i was instructed to feed my new ball python as soon as i got home.. the recommended is waiting a week before even handling or feeding so they can acclimate to their environment. Also the start up kit comes with very cheap thermometer humidity reader that could cause bodily harm to the snake, also the bedding that came is made of pine which can be deadly to snakes and the light fixture was very cheap and not what I needed at all.
They were out of all their little furry pets we went looking for but the staff was helpful on telling us when to come back and they had a great selection of pet supplies!
Always friendly, and helpful. Thanks to them we have found hip and joint stuff for our older cat. She now much more active!
Host of what you find at Petco you can purchase for much less online with free shipping. That being said, when they have sales and clearance items it is worth the stop.
Prices are high compared to other local businesses and even higher compared to online(including Petco online). Might as well shop at and support a small local business and save some money instead of shopping at this Petco to pay more and get treated poorly. Most of the time I feel as though the employees (especially Tyler) cannot be bothered to help. The only person I have had a positive experience with is a nice young woman named Melissa. Needless to say Ive had too many poor experiences in that store and my last visit finally made me decide to not go there anymore. I will be sure to go out of my way if need be just to avoid our local Petco.
I like Petco only issue I have are with their fish. They get way to many Bettas in every time I go into the store I find one or two Bettas found Because they can get 50 in at a time.And there staff you need to watch out for, Jack knows what he is talking about but please, do research first on any fish or other animals you get because most of the time the people there think they know everything but dont.
First, got knowledgeable help right away....will give more scores later after what happens with instructions given...so far looks to be improving.
BEST PLACE TO BUY CAT FOOD CAW CAW
This is the third time I have visited the Oneonta Petco looking for plants for my small fish tank. Most of the plants look half dead. When I expressed my dismay, the check-out girl suggested that plants for fish tanks arent very necessary. However, your terrible selection of plants in that store goes back to months before the pandemic, and the attendants from my earlier visits were equally unhelpful
It always seems busy with a line but line moves fast and i have been here a few times now andnthe staff was friendly and helpful
I brought my two dogs for baths/nail buffing (grinding). Everyone that I encountered was friendly, patient, and obviously loves dogs.My younger dog is very timid. The groomer took the time to soothe my dog and didnt take her to the grooming area until my pup was more relaxed and comfortable.My older dog is not a fan of having her nails trimmed, let alone buffed. The groomer was able to grind my dogs back nails but my pupper got a little snarly when the groomer tried to do the front. Understandably, the groomer did not continue to try to grind my doggos nails. Another thing the groomer did not do is charge me for the buffing (even though she was able to do the back nails). What she did do is explained very kindly that even though she wasnt able to grind my older dogs front nails, she is confident that she will eventually be able to. I thought this was very professional and thoughtful.To top the whole experience off, the groomer also gave me coupons for 20% off the grooming.I would recommend Oneonta Petco for pet grooming services.
PLACE REEKS OF URINE!!!! I am so sick of this place. I have had fish for years. EVERY time I buy a fish from here, it dies, and kills other fish in my tank. I AM DONE. This place needs to be shut down. My friend bought a gerbil the next day he died they told her oh well. Another person brought their dog there to be groomed it died.
I have always had great service and find what I need. Staff is friendly and know enough about cats and dogs. As far as grooming, I thought they did well with my 14yr old Shepard.
Dirty store, tanks on floor, shop vac laying around. Looked like they were in the middle of cleaning but werent actually cleaning. had to find employees to receive help since they were too busy socializing among themselves. Didnt have the right sku out for the rats. So had to wait a while before they figured that out. Overall better off finding a local breeder. Over prized rats for sure.
Found chinchilla and African gray items there.
Never have superworms or crickets when I want them...we also were looking for another rat for one at home and told they dont carry females only makes...told us to go to Albany well have better luck😠
Great selection of every item you need for your pets would be 5 stars but most employees are not helpful and act like they hate their job. And have little to no knowledge of birds if you ask them
#1 Their prices are way to high.#2 I bought a bird cage, they sold no extra dishes or treat cups. No extra perches. just toys for bird.#3. Learn about the pets you buy before you buy one.
I have been to this petco multiple times for fish and/or corals and everytime I go in there I am extremely disappointed in their customer service and the quality of fish. I have yet to go in there and have an employee ask if they can help with anything. Among the 10+ times I have been there I have yet to see a healthy tank. The saltwater section is a joke filled with tons of unhealthy and dead fish. Its obvious the employees have no idea what they are doing. Please dont give this Petco your business. They do not deserve it.
I shop here weekly and I quite enjoy the health of the amano shrimp they carry I’m yet to have any die offs. I’m yet to encounter a staff member who gets the information on any live stock they carry wrong Heck their terrestrial care is way up to snuff, correct feeding, a bowl of both brackish water for them to bath to kill bacteria and freshwater for drinking, so overall I quite enjoy how accurate this petco is on unusual creatures.
I had called ahead and asked them to put a product aside for me to make sure it would still be there as I live 45 mins away. They were very happy to do so.
The grooming department is a hot mess. No hours are posted....Drove forty minutes to find the groomer isn’t in on mondays or tuesdays. It would be fantastic if this information was posted somewhere. I love waisting my time.
They never seem to.have crickets. If you need them you better buy their whole stock. They sell critters who need crickets to live yet are always out. Crazy.
Great place understanding helpful and will help you find Im Book or just talk and point you in the right direction.
Purchased 2 parakeets 1 died 1 day later only got 50% of my money back. Also purchased a cage 47.99 . that was on sale for 32.89.
Store very clean clerks very friendly. Asked lady to get me a bird. Came right over to do it. In fact I got two. They seem to be settling in fine.
Got lots of stuff for your pet but its expensive and some of the people that work there probably should. Example last I was there i bought my dog a toy that charge 3 times more than I should of went back in to get it fixed when I got home look at receipt and still got charged more than I should have
Asked employee for assistance with a dog nail trimmer that was locked in glass. Waited in isle for 10 min, even had to call store from isle to get some one. Poor customer service.
My experience at this Petco has always been positive. The staff is very helpful and the store us always neat and tidy.❤
They helped me with getting my first fish tank and everything I needed for it and I had no problems
I went in to look for a dog play area that I could put up outside. I found one there. I asked if there might be two that way I could put them both together to make a bigger area. The staff was extremely helpful and she did find another one for me.
Lindsey. To rate your personal experience is expected here and for that I do not judge. However, to bluntly state that the groomers at this location are not good people is a bit much. The girls who work in grooming care so much for the dogs they work on, you would think they were human children. There are regulations for certain health issues that are considered dangerous to the dogs in the salon and that is why corporate has restrictions and such restrictions are out of the groomers control. As for the schedule mix up, I have no doubt they would have made it right if you gave them a chance.
Very helpful staff, had everything you need for your pets. Prices are comparable to other places but you get lots more help and information here.
We called last week to book an appoitment for four dogs. All four nails trimmed and one being groomed. We called the day before the appoitment to confirm and they only had three dogs on file and just for nail trimming. We fixed it and when we brought them in they told us that our one dogs rabies was out of date and didnt care to tell us to bring in the new one. They still didnt have our other dog on file for an appoitment and they wouldnt do our other dog because he has a history of seizures but they never asked if he had any of that before we loaded up four dogs in a car and drove there for one dog to get their nails done. Our other dog couldve gotten her nails done but I said no because I didnt want to pay these people. They always have scheduling issues and dont tell people their policies on things and are not good people. Dont waste your time here
I have six animals its awesome 6
Girls in the grooming department are fantastic!!
Ok, but really think that if youre selling animals you may want to know a little more about your animal care. Like for instance Corn snake hatchlings need to be fed 2x a WK until a year, not 1x. Or bearded dragon young need more protein diet when young, and turn more vegetarian as they grow up. Or the fact that crickets have no nutritional value for a reptile, and if being fed crickets they need to be adding vitamin powder and calcium. Just saying they just need more training.
Petco is great good variety..went on a Saturday afternoon the line was so long I just ditched my stuff I was going to buy and left.... Amazon can deliver and I didnt have the time to stand on line......
Great place for all sorts pet supplies under one roof, just a little on the pricey side
The store is clean and organized and the cashier was super pleasant
Great experience tonight with Petco! Bought new fish! The staff was very helpful and patient with all our questions! So knowledgeable! Way to go Petco
Lots of variety in pet items and knowledgeable staff who are so willing to help in any way.
Staff is friendly and they have have a variety of products. My dog likes it there, too!
Fair for a Petco, prices competitive if you shop online with the app and pick up at the physical location.
It is a nice store and have a lot to. Offer for your pets.
Clean store, knowledgeable, friendly staff. Some items are a bit pricey but worth it for my pet.
Dont have many animals, and a couple of times I went there they had dead fish
Never had an issue with Petco the associates treat me and my furbabies with utmost respect and professionalism and they love up my babies
The one lady manger there is a real nasty person. And some of the workers cant get prices right
They literally abuse all the animals they have and give absolutely horrible advice. They also have horrible hours
Nice petco , decent selection
Got everything a dog owner could need and supplies for your the staff is very professional great place to shop for youre animal!!!!
I have been shopping at this location for about a year and the associates are phenomenal. Super helpful, knowledgeable and friendly
Great local big box pet store
Love this place so many great gifts but s little pricey
Had a tragic experience there , went and bought a hamster was never told anything about them just handed my 5 year old granddaughter the box so after stopping at another store we are in the car and she lets out a horrifying scream the hamster had bite her and there was blood everywhere I bring the hamster back to the store and the one guy comes up and says yeah your not supposed to touch them for 3 days there scared and very aggressive well I proceed to tell the guy that no one had told us that and what had happened to my granddaughter didnt really seem to care tried talking me into something else I got my money back and left no apologies no nothing :(
Salesperson was very nice and she gave me informational about healthy cat food and litter.
It was great just wish they would have dogs or puppies to get.My grandaighter and I settled for fish
Always short staffed. Always new faces of employment. Poorly ran, heard the groomers are wonderful however.
Very sad how the animals are treated
Very informative about Fish and very helpful for any issues you are having with your fish.
Petcos in the Southside Mall in front of headquarters absolutely none 0 handicap parking they need to get handicapped immediately or I will no longer shop at Petco I will shop on one angry and disgruntled customer
The help was very nice. The bathroom was gross. No paper towels and it looked like it was not cleaned in a month.
Sarah is fantastic, she let my granddaughter drag her around the store looking at all the pets!
You carry the supplies i needed for my fat tail geckos!! Only one 50 miles!!
Very helpful staff when you actually find someone
Petco is where you go for all your pets needs. Even take one home, whether it a reptile, fish, cat, mouse or dog. Go there and shop to see if any pet fits into your home. I like the fish and birds my self.
Poorly trained staff allows dog to die in grooming salon. Video of incident not released to cover up the incident.
I called because they sold me a female hamster(when they are only supposed to sell males) and she told me the mom will kill all the babies, when its the Fathers that do, I was very disturbed by her rudness when I tried to ask if they would take the babiesAnd informed that they wont give money, when I didnt even ask about them,I just wanted someone to take the babies
Got my little brother 2 lepord geckos hes in love
Staff were very friendly, just wish the price of the car food wasnt ao expensive.
Jennifer is so good with our bella. And our huskey looks like a diff dog when when get her back!!!
Great place if they always had feeders for my snake and mealworms for my lizard they always have a shortage for mice and mealworms
Love the store and so convenient to order online and pick up.
Unprofessional staff, rude managers, only their for money not the pets or customers.
They are the most customer friendly staff I know of. They love all the pets.
Large selection of everything you could need for pretty much any type of pet. Conveniently right off the highway
Store is always a mess. Staff is rude. Definitely not shopping there again.
Great staff, healthy pets, affordable prices!
Staff always available for questions and assistance. Generally I find what need
Clerk was pleasant and pick up was fast and easy.
Friendly knowledgable staff.Tank and are clean and cared for.Very good experience everytime.
Staff helpful.
Staff was very friendly and knowledgeable. Great job Oneonta store!!
Always good. Easy to find what you need.
Always clean. Doesnt smell of animals. 0et friendly (duh) and great staff.
Great store clean and I find everything for great prices for my baby boy jack
Had everything I needed for my start up
Found everything I needed and the staff members were extremely helpful and nice
I had to rehome koi that got too large staff were very helpful and accommodating
Good pet store. Very friendly staff and are always willing to help.
The employees were great at answering questions and giving advice.
Everyone in that store is very nice and they will help you out good
I bought some fish from petco and to they are all dead. I will NEVER NEVER NEVER EVER BUY FROM THEM AGAIN
Products are quality, staff are courteous.
Im always ignored by associates and am never able to make an appointment or walk in to get my dogs nails trimmed.
I’m very pleased with my shopping experience at the Oneonta, NY store.
Got what I was after and was assisted by an employee who clearly understood and enjoyed her job.
They have pretty much everything you could want for your pets
The co workers was helpful and they where all nice at petco
Staff was extremely helpful and knowledgeable, love the store in Oneonta ny
An innocent sweet puppy was killed at this store’s grooming salon. Do not trust them!
Made dog tags for the first time. Had a little trouble but 2 staff were very tentative and happy to help.
Every time I go in there everyone is so nice to me.
Had the flea stuff for the cats, so the mission was successful :)
I loved shopping there it is clean, friendly, and helpful.
Just seems bland and run down not an enjoyable store
They try to help as best as they can hi by my feeders fish there
Excellent employee service and supply5star
Store just plain sucks. Petco dont really care about their customers. They just care about refunds. Support local pet stores not these chain store.
Friendly store, and items I wanted were in stock.
They are really friendly and have a lot of information when asked.
Excited to see 🙈
This is the only place near me that sells Purina pro plan savor.
Why is the puppy dead that was sent there for a simple grooming? Beware pet owners!!!
This Petco has helped with my fish a lot and the employees are always ready to help
Crab.
Nice chain store, good selection, friendly workers
Went to go get crickets for my reptiles and realized they closed early for Veterans Day... Anything to close early I guess.
Typical Petco. Good selection of pets of all kinds
I like dog.Dog nice.I also like cat.They very cute.I also like fish for my cat to eat.
Very helpful and knowledgable staff. Good value and variety.
Fast and product available. Also enjoy the little discount too!
Found excellent food options for my picky eaters.
Had fun in store. Great personel.
Not my favorite place to go. All the fish die that we buy there !!!
This has all your pets needs and you can even adopt a pet or buy fish.
Ease of finding products and associates friendly and helpful
Helpful folks. Had the parakeet food I was looking for.
Wish they kept a larger healthier supply of feeder insects.
You had what I wanted and at a good price
Bring your pet on a shopping spree. They have everything you could need for them all.
Great employees with a good vibe
Not much of selection for doggie socks
Good customer service. Items in stock.
Cashier is super nice
Workers are always pleasant and willing to help.
Good customer service and selection
Friendly staff. Clean store.
Simple easy and no hassle pick up service.
Had everything we were looking for our dogs needs and ours.
Very friendly and helpful staff.
Need to take better care of fish department
Everything is easy to find. Staff is courteous.
Great place to stop animals are good and healthy kinda expensive but worth the stop
Bought 6 fish 1 died on the way home 1 died today.
Just dont count on it being a place for all your pet needs.
Its ok. Stinks. Just bought a air pump there
Great selection, and knowledgeable staff..
Pet Groomers are nice. Do great job.
They always have what we are looking for
I like looking at the dogs getting hair cuts and see different things
Good selection. Rude stuck-up employees.
Very friendly staff. Reasonable prices.
Total reviews rating 4
199 Reviews for Petco 2023:
Review №1
2022-06-162 weeks without frozen mice. This store put every other family owned pet store in town out of business and they cant even keep stock in. Jokers.
Review №2
2022-02-24Good section of pet supplies. Had no problems returning an item that was wrong size for dog. I highly suggest shopping at Petco. Get a rewards card!!
Review №3
2022-06-16People in aquatics on 6/16 were very rude. Wont be buying fish from here ever again.
Review №4
2022-03-10Zoey is the best! We got a new puppy and she spent time walking around the store with me helping me pick out everything I’d need !! Everyone else is also super helpful and accommodating!
Review №5
2018-09-13I bought 2 beautiful ferret from them. They have great customer service and always friendly and ready to help. They always have what I need. They have a huge variety of different things for any pet. They have a big variety of different types of animals to buy from ferrets to lizards and snakes,fish,birds,mice, hamster, and cats to adopt.
Review №6
2022-05-20Nice store. Couldnt find an employee to help me find what I needed. Had to get the front cashier for assistance.
Review №7
2021-12-08Very clean and well lit store. Very organized. The employees are very helpful and friendly. They point you in the right direction when you are unable to find something. Friendly cashiers. The check-out lanes move quickly.
Review №8
2022-01-27Our Petco isnt anything special, no pets just accessories. The food I feed my dogs is always hit and miss so a lot of the time I go someplace else to get it which stinks because they have good discounts
Review №9
2018-08-22Petco is great! Me and my girlfriend got two ferrets from here along with the cage, food, and supplies. With their reward card we got $50 or more worth off.This is the only game in town to take care of all your pet needs. Customer service is excellent. Very knowledgeable staff. Store is always clean and stocked.No matter what pet you might have, this is the place to shop.
Review №10
2021-11-07I came in to return a fish I bought one Tuesday 11/2/21, just a regular gold fish that died. I brought him in today 11/7/21 to return it and either exchange it or get a new gold fish. The cashier nick was very kind and explain that I did bring in a water sample which was great however I put the fish in there so they were no longer able to test it. I explained that I drove almost 2 hours to the store and would like at least something to be done with it, he said that he would talk to the manager while I went to the fish section and got the water tested. I walked over to the fish section and waiting almost 10 minutes for a representative to come over, I politely walked over and asked if she would test the water, she said “no I’m busy.” I tried to tell her what Nick had said and she said “I will not test that water.” I was very upset and said can you at least dispose of the fish, I do not want to have it in my car for the 2 hour drive home, she said “no that is not my job” and walked away. Nick was awesome. But the fish lady was not.