Kerbside pickup
Yes
Petco in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 718-530-7334
Site: https://stores.petco.com/ny/bron...
Site: https://stores.petco.com/ny/bron...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–7PM
Petco in other cities:
Comments (199)
Attentive and patient staff at this location.
The simplest things they didnt have. Shelves were empty in area of store where i was searching for my items. Left without being able to purchase anything 😔
I got 2 pretty pet geckos for my kids here. They are both happy and healthy. The store is bright and clean and the staff is friendly and professional. I was accidentally overcharged once and the manager contacted me directly to notify me and offered several options to compensate me. Highly recommend this store!
Make sure to check your Petco Rewards points. Sometimes the cashier doesnt tell you if your account is active or not. They just proceed with with scanning the items and charging you.
I gave it 4 stars because the employees were not knowledgeable. Like how you work @ a pet shop and all your answers are I dont know...smh. They did have lots of variety for your pets just dont ask any questions because they dont know.
The store stock was low on the pet foods my fur baby likes, the Wellness & Petco brands.
A little overpriced but they have some variety. Store pick up was pretty fast
Good service free parking price a little high but in general really good
WALE who is apparently the best groomer at Petco, lacks professional and communication skills and does not know how to handle a puppy. I advise not to bring your puppy here and to stay away from whatever Petco Wale may bounce back and forth from. The one star is for the nice females and manager who did the best to handle my situation. I had brought my puppy here when he was little for his first grooming with Petco and unfortunately Wale who is supposed to be their best groomer was not able to do much because my dog was a bit nervous with his first time at the groomers. We did get a full refund because in 2 hours of being at Petco with Wale, there was little grooming done in whichWale then advised for us to continue bathing him and trying to get him used to being groomed so that next time he would be more comfortable. Wale advised for us to bring him in regularly to him at Petco. As advised by Wale, we proceeded to continue booking appointments at Petco and a day or 2 before the appointment we would receive a call from Petco that the groomer wasnt coming in. After 2 similar occurrences with the groomer not coming in and months of trying to get an appointment at Petco since it is local to us, I brought my dog back at 8am to then find out that Wale had put a red flag and referred out our dog in which means he is not allowed to get groomed at Petco anymore. Wale had failed to mentioned this to us on the day of our dogs first grooming upon pickup. Wales lack of professional and communication skills led us to a lot of running back and forth, as well as a terrible experience. For apparently being the best, Wale did not know how to handle a 12lb, 6 month old puppy at the time. Petco needs to do a better job at communication with their clients and maybe hire a better top groomer.To clients who love their puppies and want a good first experience, spend the extra money. Go to a small business owner who would appreciate and be thankful for the opportunity and do their best. Thank you Wale for putting our dog on the referred out list knowing you did not give any effort. It puts us at ease that if we wouldve brought our dog back to you, he wouldnt have been in good hands and had another terrible experience.
Customer service, great. The store just does not have a lot of inventory.
Whenever Ive purchased anything for my turtle 🐢, Michaelangelo, I was treated respectfully. The associates have answered and it assisted me willingly and politely. The only complaint I have is their high prices! Amazon prices are better but if we all think that way smaller businesses will be out of business!
Not good they could have told me about the vacillations online before i made reservations taking trips there arent cheap
No customer service. 6 employees all talking to each other. No one attending the cash register. Where is a manager? No help! Twice within 2 weeks I went to Petco and no improvement. I will NOT go back there again.
Petco staff are always very helpful and very knowledgeable; this is one of my favorite places to shop for my pets.
Good luck finding staff, eg, to answer phones, cashier, sales, and grooming service. Its like a ghost town empty. I can never see staff to ask questions, prices and location of items if available you basically on your own. Also don’t believe the hype when they say staff will call you back it’s not going to happen. Bottom line it’s a lousy store.
Smaller Petco compared to others but great selection of fishes.
The best place to shop for your human pet
They are very good with the training and the baths. They also help the customer with anything they need They treat you like family.
Thank you.to the best groomers because my dog Cinnamon is a handful
No customer service you have to look for them nobody in the register
Wish I would.of asked the name of the guy who helped me. I came in with my puppy and his dad they both been itching alot and he was very informative with the medicine he recommended. very friendly staff.
Not enough customer service and at the aquarium section you see dead fishes.
This store needs to be closed down immediately!I see no need for this store to remain open, the shelves are packed with expired items. While walking all around the store, I found open food and bags of bedding, also open pellet containers around the store. That can be super harmful to animals.I purchased an item for my pet that was expired. Theres no reason for this store, they have no pets, no cats to adopt, dog treats in front of the store looked old! Whats the point! I think Petco is just milking it at this point. No caring about animals, just caring about profit!
Tony was so helpful and friendly we will def be back
The pet food is super over priced over there... I mean canned kitten food all over a 1.50.... but the Hamsters were cute
I have been a Petco customer for the longest. Due to the pandemic everyone works around with what is available. And believe me an owner of SEVERAL pets I have adjusted this new norm. Today I witnessed the nerve of a customer who apparently has not gotten with the program of the new norm we ALL live in. She literally held up the line for over 20-30 minutes because she didn’t understand the usage of a gift card and how it’s an inconvenience for her about everything. She should be ashamed from wasting employee time for only trying to help her. Employee was going up and beyond to accommodate her and explain to her and yet the customer could of cared less. Nothing wrong with holding a gift card that won’t expire anytime soon, especially if you are a “customer for the longest”.
Small store, not that much selection for reptiles accessories
I like the staff they are very helpful but I hardly ever find what Im looking for
We bring our fur baby here for her grooming needs. After our previous groomer left, Brittnei has been the only one we go to for our grooming needs. She is friendly, knowledgeable, professional, and sooo sweet to our little fur baby. I’m quite protective of my dog and Brittnei takes excellent care of her. I have also recommended her to my mother who started bring her dog to Brittnei as well. She’s awesome!!
I love the staff at this Petco Location. They are very friendly and helpful. If Im in an aisle, I always have at least one person asking me if I need assistance. Its nice. Especially when I dont feel like customer service is a priority for most stores these days. Its refreshing to see people still care about helping others.
Bad experience with staff there. I bought fish there that last a few days. I went to replace them with the intention of purchasing them and lost my place in line because manager there was too busy working as a cashier. This place need more man power to assist with customer issues during the covd times.
Had an appointment for grooming and everything was exceptional. The girl at the floor was very friendly and attentive and she help me decide on my dog hair cut .wally was great with my dog and handled her with care she came out looking like a new dog.i love the services i receive and would definitely recommend this place and the grommer.
The petco person were very helpful n understanding what u asked for the only downside wish they carried saltwater products n fish n corals like other petcos n since their is nolonger anymore petland they could be very helpful to customers like me who would shop at that location hopefully that helps ur survey 😊
Petco in general has nice stuff/perks, decent pricing for a local store BUT their lines, even when a small amount of people are on it, are DRASTICALLY SLOW. They also barely have many people in the store so youll be waiting long to cash out and for any help, especially to get a new pet.
Very nice stuff. Got my dog a few treats.
Everything was organize and beautiful, not to mention the women there as well... To die for❤️ everyone was friendly and seemed to know what the hell they were talking about whenever I asked them questions about my kitten.
This store is clean and the staff are friendly and willing to help you find the best quality items for your pets.
Friendly place nothing but smiles had fun here watching all the pets get grommed people are nice
I went to the store to get some feeders for my eel. I politely ask the gentleman do you have any feeders he says our delivery has not come in yet so you just have to wait. Now is that a way to to talk to customers. If you do not like dealing with people who love and care for their pets then he should find another job. Because with out customers you have no business.
Love going to Petco to shop for Frisky & Shellie my turtles an just recently seen a tortoise they had was cool, and a Jacksons chameleon which is cool. love looking at all the pets when visiting.
My instore experience is usually pretty good but they NEVER seem to answer the phone when you call which is making me a little nervous about leaving our pets at the hotel
Im changing my negative review from 3 stars to a positive 5 star review. Ive since visited this store several times and am pleased to say that the condition of the aquatic department has greatly improved.The store carries a good variety of tropical fish. The fish seem healthier and better cared for now. And the tanks are maintained better. Thumbs up.
Great costumer service and they treat my dog with so much luv and that to me is the most important part.. How they treat her an her reaction when she sees that person can tell you a lot and every time we go if she sees or notices this particular employee she gets so happy and excited and that to me says a lot.. Great Job Petco 👏 👏👏👏
Pet store. thats.not really.people friendly ,,most store workers couldnt be bothered to help you find anything,, and the groomer here on Sunday is very difficult to deal with,, he cancels without any call and then reschedule you four or five different times, total waste of time and gas money,, he need to go work somewhere where people can just treat customers like garbage,,No more I wont come back here ever
This location is smaller than most. I often have trouble finding specific items in store.
Great little Petco. I went there because they were the only one that had small crickets in stock. I called four stores before this one and not one got the delivery. This Petco saved my lizards from starving:-) thank you!
They always have what I need they always have my babies crickets love them very knowledgeable very friendly
The groomers are focused on your money not your dog,, they are rude and have poor hygiene,, the male groomer is totally oblivious of the time of others ,,he has inconvenience me three times over and over,, he is a sick person who needs ssi not grooming jobs,,,, the Manager is a swaste of time and energy always missing or unable to help with anything ill never come back here ,,Please dont waste your time or money on these unprofessional and unpredictable groomers
No one wanted to help me. There were three people working two females and a male. when I asked a question they look at me as I was bothering them. Also my dog had an appointment to be groomed and I was told that my dog was n the system about 4 or more years ago as being aggressive. Well when I picked my dog up 4 years ago no one told me that. That took place at the mount Vernon store. Jonathan was rude to me and I was told I could speak to a general manager on Monday. It’s crazy there are 6 people I know who dogs have been put on the aggressive list and you won’t groom. I was treated rudely . I angling with my friends and family will no longer shop at Petco. The Gunhill road store needs to be shop down or you all need to train staff how to deal with people and dogs aggressive or not. Sometimes a dog does not like one groomer but will be great with another.
Its Petco🤷! Customer service is decent and the groomers always do an excellent job. Their stock is a bit lacking sometimes, but you can always order ahead, online.
Nice and clean store. The staff is very helpful, and respectful even through covid-19.
Petco is great. If you have a cat you can buy the loose litter for 12.00 dollars and refill it for half the price for ever. Thats a great bargain and my cat loves the litter.
I dont have any pets. Never visited Petco.
Great service! Our sales person helped us tremendously when selecting the right food for my dog. She had one of the many qualities some of our sales person lack today! I was amazed and gracious to know we still have employees like Bianca working with always a smile on her face and a friendly personality! I definitely recommend this location, clean and welcoming Petco!
There was no one at the register. After waiting a minute, I asked the person that was at the desk for the pat care if someone could come by to help. Instead of her getting up to help, she called for her colleague on the loud speaker and he tooks 2 minutes to come to the register. He also never apologized
I like the layout and products but there is hardly enough help. I always have to look for someone who is on the opposite side of the store. No one ever asks to help you. Greeting at the entrance is fine but what about the sales floor ? I sales person cant do it all.
We recently adopted a cat a few months ago and this is our go to store. Always great prices and deals going on and the staff is amazing. They are friendly/professional and knowledgeable on all the products. One of the specialists by the name of Therin really helped us on our last visit and even had my son tag along to help him with another customer look at mice. Great great store and always a pleasant experience
The staff in this location is friendly and helpful. The store itself is always clean and well organized. Ive come to this location a couple of times and Ive never had a problems or disappointments. I definitely recommend this location for any of your pet needs
I use to like coming to this location but everytime I come the place is always a mess with boxes all over the place. Please step up your gane
Petco is by far the BEST pet store, hands down. They never disappoint on inventory. Only thing is the lines get long and slow but still have everything my dogs need.
It was fine. Out of stock for the things I needed. Its mostly dog and cat stuff as expected.
Small and doesnt have much. The staff were not friendly or helpful at all. No one greeted us or asked if we needed assistance. I waited at the register for 5 minutes with my pup for someone to come out and ring us up. No one came. I left my cart and went to another store.
People actually show care for the animals there and are very nice however shelves are never really stocked
The dog trainer at the shop on that day and time was extremely helpful with the purchase of a harness and other topics related to the health and care of our pet.
They are never helpful in this store just a bunch of girls gossiping and acting like they in a h.s.girls bathroom Everytime I go into this store I miss the mama and papa shops that had helpful people
Friendly staff, expensive.
Omg. My dog was still wet and definitely not brush out. It was my first time and will not be going back. I shouldve read the reviews before going to that location.
The 1st person wasnt as helpful but when the young lady came out the counter she turned out to be a blessing. I have tried many times over to find a treat he likes previous times to no avail with you guys & your competitor. With her persistence she finally found something he likes.
The work that was done by Robert was excellent,but when I first got there I had to get a manager to leave the dog because Robert had not started his day yet ,not any fault of Roberts i was a little early but the manager took the dog with a smile and no problem she was very helpful,but i have an English Labrador which has short hair i have always been charged for a short hair dog , I was charged an extra $10 which I was not charged the time before, I was in a hurry so I just paid the $10 I was going to contact you on this issue Im glad you contacted me ,plus the dog is a service dog and I am a senior which you give no discounts like pet smart does why is that ?
The store is mostly clean, they never have anything youre looking for in stock, when you do find something, there are pieces missing and the employees always say its whatever is out on the floor or shipment is not in, they dont bother to check the back stock either. You walk in to a lonely store, no ones ever at the register unless you tell someone youre ready to check out, no one greets you when you walk in.
I think its a wonderful store for fur babies, but they need to have more aquarium items like 55 gallon tanks .
Great & Large Pet Store. Staff are Very Friendly, Accommodating & Helpful❤. Lots of Supplies. As Well as Pets Such as Fishes 🐟, Hamsters, Guinea pig🐇. Different types of geckos🐊. Would Differently 100% Recommend. Also they Have a Grooming Service for Animals 🐕 & 🐈 ..
Load all of my items onto counter to check out. Paid and cashier stares at me blankly. I ask if my items can be bagged. We have a paper bag, hands it to me to bag my own items then tells me the bag costs 5 cents! I dont walk around carrying change and I had already paid. Walked out with items in hand, no bag!
I always have such a great shopping experience when I go to Petco. The one in Gun Hill doesnt seem to have as many items as the one in on Central Avenue in Hartsdale. But nonetheless I was able to get what I needed and be in and out in less than 5 minutes.
We came to get our dog groomed but could not becuase he was missing a vaccination. ROBERT helped us out and called another Petco in Yonkers so we could get it done there.Excellent customer service, will be coming back for next grooming !
My mom lost her wallet with all her credit cards, ID, Drivers license and money. We went back and not one thing was missing from her wallet. She was so happy to get it back... Kudos to the honest Abe who found it....
Always a pleasure finding the items for my Furniece... Thank you for remaining open and may God continue His blessings upon your essential workers... give them their bonuses and hazardous pay they have earned it... thanks
Its good place everyone is nice just not alot clothes options
Its good when they have more than two employees. We were waiting 20 minutes in a line for person on the register to go to the back and explain dog food to someone who probably wont take her advice
I had a great experience in the store . I went there on August 12, 2018 with my three-year-old daughter who was giving me a very hard time while I was shopping as three-year-olds do . One gentleman who worked there first helped me find the dog food I needed and then helped me so much with my daughter. He went above and beyond his duties as a petco employee. He literally entertained my daughter for a good 25 minutes to allow me time to shop. He let her work with him. She had so much fun when we left she kept asking me to go back to petco. All the employees were so great I will definitely be going there again! all the employees were so great I will definitely be going there again !
This location never has anything never picks up the phone always one worker there and really rude
Most of the lady staff members are cranky. Everytime u go theres no one around to help uU have to ask someone to check u up in the registers. But the store is clean and neat
This is a very small Petco. Because of this, they may not have the items you want. Also, you will only see about 1 or 2 staff members and most times theres no one at the counter. You kind of have to ask loudly for help at the counter.I dont groom my pets there but I know its a long wait. I overheard a customer ask how long and she was told the waiting list is at least till August. We are in mid July as of this writing.The staff is very friendly and helpful.
First time at this location, very disappointed they barely had any products on their shelves. Only good thing is a young lady that helped me get the kitty litter I needed.
A store employee I think his nametag said Nick or Nico really seemed knowledgeable about puppy products! New puppy in the home, tons of questions, he was super helpful! Definitely coming back!
I wanted to take my dog to get groomed at this location but first I needed to send them an email of all vaccinations that were done. Of course I did send an email but the groomer kept saying three times that My dog was missing a vaccination when clearly I had proof that all vaccines were up to date. He even told me to call Vetco to have them email him a copy of vaccinations. Vetco emailed the records and he still said he didn’t see it. I spoke to him once again and asked if he can just call Vetco and he specifically stated “no I’m sorry. I don’t have time to do that”! Which is so unprofessional. I called Vetco again and the lady I was talking too was nice enough to call him back in three way to let him know all vaccinations were sent and their shouldn’t be a problem for my dog to get groomed. He finally listened and said he see all vaccinations. When I took my dog to his appointment, the groomer told me that he was unable to give my dog a full body hair cut because he’s only 7 months and it’s his first time. And that he moves around a lot. I never heard of that before. I will never take my dog to petco to get groomed. It was first time and it was a horrible experience!!!!!!
The store at gun hill does not have enough wholehearted products. But everything I did find didnt require associates help.
One of the few petco thats has everything.
The store was very well stocked with everything I was looking for my cat. I found everything every easy. And I loved the fact that I was in and out as well. No waiting on line. And the cashier was very pleasant.
Terrible customer service at the register. The employees will see you standing there and just ignore you and keep walking. Ive never been to a store that leaves the register unattended for 5-10 min at a time. I have witnessed this 4 times so far.Also, one of the dog trainers put his face in my dogs face and just stayed there challenging him in an attempt to be playful. My dog almost bit him in the face but I was able to intervene. I dont allow my dog to bite people, and he never has, but this guy would have deserved it as far as Im concerned. What kind of dog trainer approaches a dog they dont know this way? Dont even get me started on the way they house and care for their reptiles, most of the time I cant even look because its sad.Its disappointing because some of the staff is very nice and knowledgeable, and this is the only pet store within walking distance of my home, and I avoid going in as much as possible.
This place is good but this one store doesnt have salt water fish
They keep selling me sick animals. They dont really seem to care about if the animals sick or just put in the back and bring up one thats not sick. Forgetting to clean and disinfect the entire enclosure because wet tail spreads. Im very dissatisfied whats my past three purchases. Now I have a bunch of supplies for small animals which cost me almost $100 in Bedding, food, toys ,cage furniture. . . And no pet. . . Thus is lame
I only went in to grab some things for the Betta fish my sister has, a better tank with a filter, plants, substrate, and food. They had what I wanted and the fish is better off than it was in the old bowl.
I had a very good shopping experience. I dont remember the gentlemans name, but he was very helpful. Saved me money by joining the petco card. Also he helped me with that big bag of dog food. Thank you so much.
Love Petco....just not this location. Girls were busy chit chatting amd on their mobile devices, store is super small and kinda disorganized in my opinion.Save yourself some time and head to another location of possible
It was my first visit. It was a pleasure to look around, everything was clean and organized. The young man that assisted me was very helpful and informative. I will surely be making Petco my go to pet store for now on.
I dont love this place, specifically the grooming salon; i am use to take my dog to the one in Mount Vernon, but i decided to take my dog there since is closer to my house, they require more vaccines than the Petco in Mount Vernon, they didnt clip mu dogs nails and they didnt dry him very well. I understand that i have a husky and theyre a little stubborn, but this is not a cheap service, so they either complete their job or charge accurately to the service theyre providing.
The staff were great. We purchased a hamster for my grandson. The customer service team were knowledgeable about hamsters & very helpful with items we needed buy along with hamster.
Groomer Justine gets the pups to feel comfortable while she makes them look amazing.
Great customer service. Justin treated us very well and the cashier yaritza too. Nice clean friendly place.
There is NEVER someone available to assist you. Whether you are looking for a product or wanting to check out NO ONE is ever available.
The Petco staff is insane but the Vetco staff coming there they are ridiculously rude. Those bastards could NEVER TOUCH MY DOG! Love him too much! On top of the fact that I was upset in the store with this nasty woman and instead of them being neutral they had to be bias. I decided I wasn’t having them touch my dog. I took him to another location and learned that my dog was given the wrong shot. They will be hearing from me. Best believe! Stay away!
I bought 1 Betta fish, 2 cory catfish and 5 harlequin rasboras. The harlequin rasboras died shortly after i came home (one died while it was in the bag) i called them and asked for a refund the next day and they told me to take the dead fishes back but i threw them out (my mistake).
So it was my 1st time...and the craziest SH@% is that the location is literally 10mins away. I took my puppy for grooming and Wallie was AMAZING!
I called and made an grooming appointment and the guy told me they only had afternoon appointments for the day I wanted so I said okay he asked me has my dog ever been there before I said yes and he asked her name I told him he then proceeded to tell me to come at 2:00 I show up and i waited at the grooming desk for 10 minutes and someone didnt come out till they saw there was a line so a girl comes out and asks me if I have an appointment I told her yes and she asks for my dogs name and I tell her and she says Im not in for an appointment I said I called yesterday and spoke to a guy and she says well we are booked today so we cant see your pet and she dismisses me not trying to make another appointment or trying to see who the guy was I talked to nothing they didnt care and this petco is not close to where I live so I was upset... very unprofessional this is not for the whole store because the people that work around the store are really nice and attentive the grooming salon on the other hand I will not be taking my dog here to get groomed
I only go here as a last resort. Every time I step foot in this location, they either dont have what Im looking for, I have to search for someone to help me, or when I finally do get someone to help they act like they dont want to be bothered.
Curb side pick up was wave you to come in and get your own 50lb bag of dog food
This is the worst Groomer Ive ever been to Joanne the groomer is slow and unorganized keeps dogs to long, and she over books. For someone claiming to have 20 years experience it doesnt show she should find another profession. I had one bad experience at this location the Groomer cut my dog multiple times and filed his nails to low, had to take him to the Vet. The customer service sucks and the Store manger Megan is a space cadet, Petco should be ashamed to have such Unprofessional , non-customer service individuals working at their store. STAY AWAY FOR YOUR PET HEALTH AND WELFARE>
Everyone was very helpful. The purchase of hamster for the family first animal. We was able to have setup cage,food, bedding. And 1 month medical coverage. Family is very happy! Thank you!
Line doesnt move that fast when youre ready to check out but the cashiers make up for it with kindnessThey always greet you with a smile and are happy to help
Your salesperson was wonderfully patient with an elderly handicapped woman a nd her dog. She made sure my dog had the best eating appliance in the store
The Petco at GunHill Smells horrible that cat litter smell was everywhere you can smell the Poop in the Air No management poor cashier didnt know you can price match and was giving wrong info regarding animal care, its fine to say Im sorry but I dont know. Overall horrible!
Worse store i have ever been to. My dog is a puppy and the groomer Daysa B refused to complete the service because she couldn’t handle him. He is 6 months old from a shelter he was scared. Why would you refuse a dog if this store is catered to pets.
Parking is very good at this location. I was disappointed because this store has a limited selection of goods. I was looking for a sun conure cage accessory and there was a noticible lack. The employees are very courteous and attentive.
Helpful staff. Honesty, if the animals ( fish) are sick, they wont sell them. Thats very honorable business practice. I was more pet stores behaved this way. Kudos 👌
I went there before the lizard I bought expired to my horror and no vet was anywhere to be seen a guy that used to work there said that he would try to help me get her better but instead he took 2 of my calls gave me hope and now he still has my lizard and not answering my calls so much for good samaritans or an animal lover I think Ill go to the one in Manhattan the bronx ones sells lizards not in the best of health and too young.i wont find another girl like my Tia though but I will never trust anyone agian with my babies agian.Shame on you George.
The store is near my home so it makes it convenient for me to go there and the employees seem to want to help.
We got a husky puppy and wasn’t sure what kind of food, trays etc. we’re best , we were helped by Antonia associate she was so nice and friendly, gived us tips, and saved us so much money!!! I would tottally go again and shop at this store.
Very clean, employees are knowledgeable and helpful.
Today I went for the first time to petco grooming to get my yorkie a full-service groom. Professional, courteous and informative, referring to staff. My dogs groomer Deysha B was outstanding from the rest. My dog felt so comfortable and trusting with her. Everything with aspect to grooming was perfect, being Im very hard to please. I appreciate what was done for my dog.
Associates are very nice and helpful. It has a variety of dog food and treats which i was able to choose from. They offer the best for our pets.
I wish Petland was still open. This place sucks. Employees are never around and customer service sucks. Probably because there is none. Youd be better off ordering than coming here.
This is another very good pet shop, just recently opened, about a couple years ago.As for myself, can only speak about aquariums and reptile terriariums. Of which, they do have a very nice selection. And also an additional variety of food for your pets, in relation to other pet shops.And some of the the employees, really care about the animals. Of which you can tell, by the extremely helpful suggestions they offer, for the lives/needs/growth, of your family pets.💜💜💜Simple example: she instructed me on how to more correctly/kindly feed my reptile.Of Which I do love, exactly as when I had my dogShe also demonstrated to me, how to correctly mist my pet. And most especially to use warm water. Believe it or not, I was completely clueless about that simple fact.Even though I would capture reptiles, and have been studying (some of) them for the past 25 years. That is simply pure humanitarian love. 💜💜💜Which can never be learned from books or school.Please Like 👍👍👍
Its really small. They put fake shells for the poor herment carbs. Also i went to get a cuddle bone but it was broken. Then i ask if they had in the back and they said no. But they were going to give me 50% off because it was broken so thats good. The animals are so cute.😍😍😍
New rochelle location - Some unprofessional groomer treated my madison terrible while he was grooming her. Thereonafter she developed anxiety. He deserved a bootie whippin!!!! Dont take ur pup to be groomed there. ☹🐩
GOOD SERVICE AND ATTENTION SOON AS WE GOT IN TO THE STORE..EMPLOYEE ARE ALWAYS TRYING TO HELP AND MAKE U FEEL COMFTABLE LOOKING TO HELP.. THANKS A LOT ...SO SATISFIED
Petco on Gunhill BX-Everyone who works there is amazing, friendly and helpful.Isaiah helped us pick out our pet Robo hamster. He is a knowledgeable pet specialist. He knows all the pets and can give your great advice on the best product and techniques to keep your pet happy. Yesterday, my daughter was so distraught about her Robo hamster possibly being sick. We took Gizmo to Isaiah and he knew exactly what it could be . Not only did he give us advice on how to stop the problem but he told us to come back on Sunday to check his progress. Super, Amazing and kind. Thank you Isaiah and Petco!
Nice clean store very courteous and knowledgeable sales staff
Took unused training fees. Useless dog training. We learned more on YouTube. Corporate was also useless in helping us get our $300 back.
The serve was great.
Great staff and customer service
A very delightful experience the workers were very helpful the store is very clean
Staff is always great but they seem to always be out of stock or receiving inventory
The hun hill location is small and didn’t have anything I was looking for. I also found the prices to be much higher compared to chewy or Amazon.
Why is this store open???? Anyone can basically go in and just take items since there is no staff at register or ANYWHERE!!!!! Horrible .. you want free items go to this store . No need to pay . There is no staff lol seriously embarrassing.
It was great, the employees were friendly and very welcoming even through my dog went behind the counter. There was a chinchilla and it was so cute.
I think they have pretty much of everything for your pets but they exspense, goo the DOLLAR TREE MAN CHEAP A DOLLAR 15 $ WILL GET YOU 3 FULLLLL BAGS OF PET STUFF. LOVE THAT STORE AND THEY HAVE MUCH MORE.
I went to buy instinct wet dog food and the shelve was empty. Its been like this for two weeks. Very disappointed.
Don’t go to petsmart and don’t waste your money on them. They discriminate pitbulls. Love petco for accepting any kind of dog. ♥️
I paid for training for my dog and never got it, i went to the store and ask why no one didnt call me they said the hard fired the trainer. They would give me a call when they get another one and never did, so i ask for my money back they said they cant give it back to me.
Every one is really nice at this store. We like the service and the way they make you feel.
Great selection awesome employee
Seems this store is becoming a Specialty store and will no longer be carrying name brands you can purchase in the grocery.Very convenient for finding those higher end quality pet foods.
Clean store and the workers were helpful 😌 👌🏾
I would like more variety for guinea pig items/snacks
Place is great. Clean. The staff knows there stuff. The service is slow to checkout. Always have to look for someone to cash you out.
This store didnt have any of the products I needed. Only for fresh water aquarium.
Staff did a great job of assisting me with helping me find what I needed! Gave me some awesome tips about caring for my new pup!
Its a small store they need more verity in stuff and need to be better stocked.
DJ and I had a smooth experience picking up cat food for his bro Dolphin. Staff wearing masks and following new rules.
Staff isnt helpful and is very rude. Will not come to this location ever. I called and the person hung up without saying bye and didnt know any of the policies... very unprofessional, rude and unhelpful.
Very friendly staff who really took care of you. I went there with a friend to buy two dwarf hamsters and when I came back a month or so later to buy more supplies, the guy who had helped us remembered me and asked how the hamsters were doing!
Had everything I needed
A lot of variety, clean place. Staff is a bit dismissive. I stood in line with my items for about 10 minutes while one staff member vacuumed and one was on the phone with a customer. I left and bought the same items at Petland.
Extremely economical vaccination of your dogs from 3:30 - 5:30 P.M., Saturdays. All vaccines including rabies shot for a total of $69.
Clean,well stocked store with friendly professional staff. The staff are very helpful and knowledgeable about products in the store.
The store was clean and organized but didnt have the food I was looking for.
It would be nice if someone would be at the register when customers are ready to pay, you have to call for someone for several minutes sometimes its incredible (do better Petco)
The staff here are pretty knowledgeable, and SUPER helpful. Product selection is diverse enough that we visit at least a few times a month.
I live this place i always find something new & healthy for my little Baby Boy. Everyone is so courteous & helpful. Love them.
When I went there, the worker there were letting customers in one at a time. The store had only 3 customers inside. What a wait
I went to buy some fish that were on sale advertise online also on sale when I went there the guy says no They are not on sale you must pay regular price I show them on my phone that the fish was on sale he still wanted to charge me full price so I left
Excellent customer service. Fish that my kids wanted was in the store and tidy store to walk through.
Best place to go when you need stuff for your pets the people who work there are very helpful and respectful I love Petco
Nice staff. They just didnt ha e the product I was looking for. Slide cat litter. They said they ran out.
They didnt have much stuff but the picture is old and so is the number no it doesnt work but they do pet tags as of well
Everything for your per under one roof! Friendly knowledgeable staff!
Good service, the guy on floor very informative 👍
I marked my dogs grooming as 11! I left my dog at petco at the scheduled time! At 5 pm he was not yet ready. Terrible attendance!
I needed a extra large litter box for my plus sized cat and they had a good assortment of extra lg litter boxes. I bought one.
IF I CAN GIVE NO STAR I WOULD, AS FOR THE GROOMING DEPT THEY ARE BIAS AND PREFER TO GROOM THE SMALLER BREED AND DISREGARD THE BIGGER BREED. THEY CANCEL MY APPT IN THE LAST MINUTE I ATTEMPTED TO RESCHEDULED AND TO NO AVAIL. JOANN ONE OF THE GROOMERS HAVE PET, HUGGED AND PLAYED W/MY DOG EVERYTIME WE VISITED THE STORE AND THE MORNING I DECIDED TO SHOW UP AS A WALK IN TO AVOID PLAYING PHONE TAG W/HER SHE REFUSED TURNING ME AND MY DOG AWAY KNOWING HE WAS IN DESPERATE NEED OF A FLEA BATH, W/NO SYMPATHY WE WERE TURNED AWAY AND ALL OF A SUDDEN OUT OF NO WHERE SHE CLAIMED IT WAS BECAUSE SHE FELT AFRAID OF MY DOG BUT THE MANY OF TIMES THAT WE’VE BEEN THERE SHE AS I SAID BEFORE HAVE PET, HUGGED AND PLAYED W/HIM. ANA WASN’T ANY HELP EITHER PROMISED TO RELATE THE MESSAGES AND NEVER DID. I WAS SO ANGRY! THEY ARE SUPPOSE TO CARE FOR ANIMALS WHEN ALL THEY REALLY CARE ABOUT IS MAKING MONEY ON THE SMALLER BREED BECAUSE THEY ARE QUICKER TO FINISH AND GO ON TO THE NEXT ONE QUICKLY. I WILL BE TELLING MY FRIENDS NOT TO BOTHER WITH THIS STORE. PETSMART JUST GOT A NEW CUSTOMER.
Dezz , she is very rude at the register , she shouldnt be working at that place 👎👎👎👎
Staff is very helpful, wide selection of pet products.Could use a few extra staff to speed up the process.
Pleasant, pet-friendly shopping experience!
Bring my dog for grooming they didnt do good job not bringing my dog again the person there need more training
The items I was looking were available and the customer service was excellent.
Great staff. First time and soon to be long time customer
Liked it, wish prices were a little lower. Didnt have everything I was looking for.
This Petco has great service but I came across a lady on the phone with a sassy attitude towards my two girls when they were asking about colors of a fish.this review is not for the whole store but for some employees that tend to be sassy and rude
Great prices and it’s petco aquatic a little under maintain but for pets a lot a lot better nice employees 100%
The staff is incredibly nice
I got some stuff for my brothers cat. The cat loves the catnip
The store is clean and the workers were attentive and helpful. Will go again.
I did not visit this place. You got the wrong person or wrong phone.
Worst selection and service Ive seen at any pet store.
Went there for the toby organization. They are great had my dog neutered.great organization and very compassionate
Love the environment...theres a car park for u to shop and amazing customer servicePelham manor
I didnt go to Petco!
Different Petcos, different service, but theyre clean and have good staff. They seem to really care about the animals. l
Total reviews rating 4.1
199 Reviews for Petco 2023:
Review №1
2022-04-06My Maltese pup was groomed by Wally and I must say that I am very pleased with the services and results. Also, my dog is very happy with his cut. Ill be returning and I recommend getting your pet groomed here!
Review №2
2022-03-13After leaving work, I made it to the store at 6:56 pm which was still open, as soon as I enter the automatic sliding door a guy approached me and said we’re closed, I explained to him I just want some cat food he replied again WE’RE CLOSED! no courtesy at all and people was still in the store and I have a couple minutes before actual closing time so my (2) cats went hungry for the night. I won’t be going back to that store.
Review №3
2022-02-22Awesome location 🐾❣️ The staff is so professional and customer oriented (pets and human). They carry a great stock and give treats. Beautiful place!
Review №4
2022-02-02This was my first experience with Petco and it was amazing and the staff were so wonderful and a great place to visit for your animals needs. Thank you Son Danny and mother Bonnie. Great Store 👍
Review №5
2022-03-07People in the inner city are treated with disrespect. You have elderly customers come in to purchase items, there are no shopping carts available and no one to assist with taking heavy items to their cars. This doesnt happen in surburban areas.
Review №6
2022-04-29This store is very clean and the workers are friendly and helpful. Theres parking so it easily accessible.
Review №7
2021-12-14Hey Manager,cashier and the 25 year old who calls himself a “KID” As you can clearly see I gave you guys a 5 star rating only because I believe in forgiveness, however you all know how I was treated at the establishment where you work. I know sometimes we are having a bad day and we do and say things we don’t necessarily mean. I was once told that the biggest stumbling block we have as people is our EGO and if we can put it aside most or all of the time this what we call life can be more enjoyable for us and others that we interact with. You guys are very young and I wish and hope that you will find or continue finding success in what you do. 🙏🏿
Review №8
2022-04-12Took my Bell there for her grooming and was so happy and amazed, thank you pinky so much for your wonderful work on my baby
Review №9
2022-04-23Sad looking pet store . Lack of assortment and pricey. You better off ordering online.Waste off time going to this Petco.
Review №10
2022-05-08The section for grooming dogs was excellent.very clean.neat hands on.only thing employee not to communicated