Credit cards
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Petopia in New York
Phone: +1 212-222-7089
Site: http://nycpetopia.com/
Site: http://nycpetopia.com/
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–8PM
Petopia in other cities:
Comments (63)
Free Delivery, Nice Staff, Competitive Pricing, Wide Variety of good brands and products.
Great selection for a small store but some food items seem to have accumulated quite a bit of dust, making me wonder how long theyre sitting on the shelves. Pet food can go rancid, just like people food, and more than once my dog has sniffed suspiciously at something I bought from here.Employees are knowledgeable and friendly, so overall its great having this place in the neighborhood!
Awesome spot to get those treats for the furry loved ones. Definitely will be a repeat customer....
The employees are very nasty and clearly doesn’t appreciate the patrons of the neighborhood. I wouldn’t shop here ever again. They don’t even deserve the one star.
Convenient location, cute with lots of food options for my pretty kitten 😸.. friendly employees with good customer service.
Great selection of upscale & regular pet supplies. Really nice store. I no longer get cat food/litter off Amazon because Petopia has better prices AND free delivery-theyll even do the 40lb bags! (always nice to tip though)
A variety of pet foods at Decent prices
Great store! All the high quality dog food you cant buy at chain pet supply stores like Petco and Petsmart. The fact that they carry Orijen says it all.
The staff ignores phone calls up to 10 minutes before the actual closing time in addition to pulling down the shutter half-way. Took an Uber there, got there in time but they said they were closed. As I waited for my return Uber...the 4 employees started leaving...I asked “Mike” who expressed he was the manager why no one answered the phone. He stated “it never rang”. Bogus of course. Staff service leaves a lot to be desired.
This is a very convenient pet store I used to come here all the time with my dog because the staff was super friendly now with the new guy there everything changed. He is super rude and his knowledge is very limited he will do whatever posible not to help you. Very sad. Going somewhere else.
Convenient to my apartment, wide variety of brands, polite staff, and fast delivery!
Great pet store resource, especially for Harlem. A bit pricey at times, but a good selection of high end products.
Fair prices, quality pet food brands, all sorts of cat & dog clothes, toys, travel products, etc. They just need more pet supplements & vitamins like Extra Virgin Coconut Oils, Fish Oils, Flaxseed, Fiber, etc.
Horrible, they werent closed yet. I had just left not even 5min ago and when I went to go back to ask if the person in the video was doing what was instructed to me correctly the gate was half way down and they didnt even want to acknowledge me, come to the door. They looked at me and spoke amongst themselves laughing. Very disappointed especially since Ive given them business in the past, multiple times. I felt disrespected.
Delivery! Kitty litter is a back killer. Glad they come to my street. Always nice customer service in store as well
Everytime i have visited petopia to buy food or cleaning supplies for my dog they have exactly what I need. Never been disappointed. The staff are helpful as well.
They dont have live animals ~ But nice store for all your pet needs. 😉
Im very disappointed in the delivery service from this location..On three different occasions I have received different information concerning delivery service ..I just called for a home delivery and asked Christian (at least thats the name that he gave me) he said he was the manager..because I asked to speak to one since I can never get accurate information...So on with the story..I asked Christian what is the minimum for delivery..he told me $43.00..(which is a strange amount)..I told him thats not true..thats the amount I just paid for my previous delivery.. plus I was told once before that it was $20.00...And that it was a young lady that works there who gave me that information..he said no..its between $30 and $40.00...so I told him that couldnt be true either because I ask for delivery 90%of the time..Ive been in the store only twice and usually all my delivery orders are jus a Lil over $20.00...so how can u say that it has to between 30-40 dollars...and also he had jus told me $43.00 two seconds ago..I told Christian that I would find out who his boss was and make a complaint...I cant patronize a business thats giving false information..Jus to get more money out of me...Im so disappointed..I will spread the news wherever I go...
They are not nice people here
Rude employees. Rude & inconsiderate owner, does not show interest in dissatisfied customers
Great selection and friendly staff
Tons of organic foods, chew toys, bones, etc for my dogs. If you have pets with special nutritional needs or looking for amenities for your pets youll likely find it here
They are always open when I need them. Usually has what I am looking for. Staff very helpful and pet friendly.
I LOVE LOVE PETOPIA they have products i cant find in my community for my pets
Friendly staff with a great selection of dog foods. Prices are about the same as you would find anywhere else.
Great customer service and good selection for dogs and cats. Delivery is a fantastic option
Not helpful, not courtesy, very expensive, always out of Max food, the nicest one there is Freddie-the cat
Could have more popular name brands but great store overall.
Nice selection of food and toys/supplies.
I love this store..they have everthing my fur babies need.
Great range of products for a small business. Friendly staff.
I found maggots on the cans at their store. A can must have popped during shipment, and maggots crawled all over. I caught it at the counter.
The staff are not friendly. Everytime I go there the attitudes are not good.
Customer service was great
The young people need to be trained in animals,down to the stock person😳Dont think this place is great for information on pets!!!
Great customer service - we have a cat!!!
Friendly staff and cats!! Always have what Im looking for. Thanks!
Very friendly Go here all the time
I look forward to getting more of your products in the future.
You can order over the phone with Free delivery. knowledgeable and friendly customer service
Friendly,respectful staff who goes out of their way to help you
Friendly staff!! The lady was helpful and courteous.
Nice place. Overpriced on certain items.
Great pet store for any pets.
Employees have little interest in interacting with customers.
Decent prices has everything you need
Animals - heads up - we are here for you - Yeah!
Great staff and cat stuff
Its small and has everything
Love it there.
Very expensive
A lot of products. good for dogs
Excellent service
Total reviews rating 4.1
63 Reviews for Petopia 2023:
Review №1
2022-06-19We come here every week - the staff have always been friendly- knowledgeable and happy to check for things in the back stock.One of the ladies here helped us save a kittens life as well as give us a good food for picky kittens to help them wean from mom.Nice to have a pet store in the neighborhood!
Review №2
2022-09-11I go here weekly for my cat and am very pleased with the selection and service. I prefer to go in person, but they offer delivery for the area as well. Good people and good stuff, close by to the train too.
Review №3
2022-09-03Great variety of pet brands but poor customer service and late too often opening, up to 20 min past opening time of 11am. This type of unprofessional practice wouldn’t happen downtown.
Review №4
2022-08-14The people who work here are always friendly and helpful. Good supply of items for a not-huge place.
Review №5
2022-06-26Great local pet store packed with all the essentials!
Review №6
2022-02-24It was ok. A little non-familiarity w/some store products was the case with the cashier. I had 2 ask 4a bag so it was only right 2 ask her can she smile w/my purchase. 😞
Review №7
2021-10-24Absolutely horrible service! I ordered dog food on Wednesday along with treats with Adrianna. She forgot the treats I called back and asked where were the treats she admitted that she made a mistake and thought they were something different. When I asked to resend the treats she said she would. she never did. I followed up the next day they were supposed to be delivered again… never happened. I called again and spoke with Marquis who said they would be delivered today before 6:30 but to call back and speak with the manager to confirm. I called back and spoke with Sophia who said that they would not be delivered and there was absolutely nothing she was going to even try to do about it. Absolutely horrible service. I’m not sure if the workers are new but I’ve been ordering from here for years and always experienced excellent service. This was an awful experience. I just had to dispute the charge on my credit card. They didn’t even try to resolve it.
Review №8
2022-05-16A couple of times I’ve showed up and this place was not open even though it was 15-20 past their opening hours. Not reliable.
Review №9
2020-09-06The staff is friendly.The shelves are well stocked with a diverse amount of choices for food, toys, and accessories for dogs and cats.The store is surprisingly long, which allows them to place all of the dog items in the front and the cat items in the back.The prices seem to be on par with what is sold online if not a dollar or two cheaper.I would come again to support local businesses instead of going to Amazon or Chewy.
Review №10
2022-01-05The hispanic gentleman was rude to me but much nicer to the white customers. I watched how he gathered himself after i brought his behavior to his attention. Of course it wasnt a gentle exchange. I wont be returning.