Petopia in New York
Location on the map
New York, New York County, New York, US
Other Pet supply store Nearby:
4.3 ·(199)from this place 1 mi
Love this place! Left for a year since I moved, but had to come back because no other groomer wou...
4.3 ·(39)from this place 1 mi
Lulu went in for her first grooming experience and it was terrific! Adilson did exactly what I as...
4.4 ·(71)from this place 1 mi
Went in during closing time and they were very helpful .They did not turn me away, even as they w...
4 ·(89)from this place 2 mi
This is a family owned business that has been around for many years in this neighborhood and for ...
We feel so lucky to live so close to Dog Days! Not only is it close to us, our puppy LOVES it and...
4.4 ·(50)from this place 2 mi
I can't say enough good things about this place. My dog (Oscar) and I just moved here from Minnes...
4 ·(199)from this place 2 mi
Good selection of fish! My favorite part about the fish section is that they tell you the specs a...
4.5 ·(86)from this place 2 mi
I LOVE this store!! George is the absolute kindest and most helpful person!! Not only did they he...
3.1 ·(199)from this place 2 mi
Reading such mixed reviews, I was a little hesitant to visit at the beginning but I am glad I did...
Petopia in other cities:
Great selection for a small store but some food items seem to have accumulated quite a bit of dust, making me wonder how long theyre sitting on the shelves. Pet food can go rancid, just like people food, and more than once my dog has sniffed suspiciously at something I bought from here.Employees are knowledgeable and friendly, so overall its great having this place in the neighborhood!
The staff ignores phone calls up to 10 minutes before the actual closing time in addition to pulling down the shutter half-way. Took an Uber there, got there in time but they said they were closed. As I waited for my return Uber...the 4 employees started leaving...I asked “Mike” who expressed he was the manager why no one answered the phone. He stated “it never rang”. Bogus of course. Staff service leaves a lot to be desired.
This is a very convenient pet store I used to come here all the time with my dog because the staff was super friendly now with the new guy there everything changed. He is super rude and his knowledge is very limited he will do whatever posible not to help you. Very sad. Going somewhere else.
Horrible, they werent closed yet. I had just left not even 5min ago and when I went to go back to ask if the person in the video was doing what was instructed to me correctly the gate was half way down and they didnt even want to acknowledge me, come to the door. They looked at me and spoke amongst themselves laughing. Very disappointed especially since Ive given them business in the past, multiple times. I felt disrespected.
Im very disappointed in the delivery service from this location..On three different occasions I have received different information concerning delivery service ..I just called for a home delivery and asked Christian (at least thats the name that he gave me) he said he was the manager..because I asked to speak to one since I can never get accurate information...So on with the story..I asked Christian what is the minimum for delivery..he told me $43.00..(which is a strange amount)..I told him thats not true..thats the amount I just paid for my previous delivery.. plus I was told once before that it was $20.00...And that it was a young lady that works there who gave me that information..he said no..its between $30 and $40.00...so I told him that couldnt be true either because I ask for delivery 90%of the time..Ive been in the store only twice and usually all my delivery orders are jus a Lil over $20.00...so how can u say that it has to between 30-40 dollars...and also he had jus told me $43.00 two seconds ago..I told Christian that I would find out who his boss was and make a complaint...I cant patronize a business thats giving false information..Jus to get more money out of me...Im so disappointed..I will spread the news wherever I go...
Total reviews rating 4.1
63 Reviews for Petopia 2023:
We come here every week - the staff have always been friendly- knowledgeable and happy to check for things in the back stock.One of the ladies here helped us save a kittens life as well as give us a good food for picky kittens to help them wean from mom.Nice to have a pet store in the neighborhood!
I go here weekly for my cat and am very pleased with the selection and service. I prefer to go in person, but they offer delivery for the area as well. Good people and good stuff, close by to the train too.
Great variety of pet brands but poor customer service and late too often opening, up to 20 min past opening time of 11am. This type of unprofessional practice wouldn’t happen downtown.
The people who work here are always friendly and helpful. Good supply of items for a not-huge place.
Great local pet store packed with all the essentials!
It was ok. A little non-familiarity w/some store products was the case with the cashier. I had 2 ask 4a bag so it was only right 2 ask her can she smile w/my purchase. 😞
Absolutely horrible service! I ordered dog food on Wednesday along with treats with Adrianna. She forgot the treats I called back and asked where were the treats she admitted that she made a mistake and thought they were something different. When I asked to resend the treats she said she would. she never did. I followed up the next day they were supposed to be delivered again… never happened. I called again and spoke with Marquis who said they would be delivered today before 6:30 but to call back and speak with the manager to confirm. I called back and spoke with Sophia who said that they would not be delivered and there was absolutely nothing she was going to even try to do about it. Absolutely horrible service. I’m not sure if the workers are new but I’ve been ordering from here for years and always experienced excellent service. This was an awful experience. I just had to dispute the charge on my credit card. They didn’t even try to resolve it.
A couple of times I’ve showed up and this place was not open even though it was 15-20 past their opening hours. Not reliable.
The staff is friendly.The shelves are well stocked with a diverse amount of choices for food, toys, and accessories for dogs and cats.The store is surprisingly long, which allows them to place all of the dog items in the front and the cat items in the back.The prices seem to be on par with what is sold online if not a dollar or two cheaper.I would come again to support local businesses instead of going to Amazon or Chewy.
The hispanic gentleman was rude to me but much nicer to the white customers. I watched how he gathered himself after i brought his behavior to his attention. Of course it wasnt a gentle exchange. I wont be returning.