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Phone: +1 212-222-7089
Opening hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
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Total reviews rating 4.1

63 Reviews for Petopia 2023:

Review №1


We come here every week - the staff have always been friendly- knowledgeable and happy to check for things in the back stock.One of the ladies here helped us save a kittens life as well as give us a good food for picky kittens to help them wean from mom.Nice to have a pet store in the neighborhood!

Review №2


I go here weekly for my cat and am very pleased with the selection and service. I prefer to go in person, but they offer delivery for the area as well. Good people and good stuff, close by to the train too.

Review №3


Great variety of pet brands but poor customer service and late too often opening, up to 20 min past opening time of 11am. This type of unprofessional practice wouldn’t happen downtown.

Review №4


The people who work here are always friendly and helpful. Good supply of items for a not-huge place.

Review №5


Great local pet store packed with all the essentials!

Review №6


It was ok. A little non-familiarity w/some store products was the case with the cashier. I had 2 ask 4a bag so it was only right 2 ask her can she smile w/my purchase. 😞

Review №7


Absolutely horrible service! I ordered dog food on Wednesday along with treats with Adrianna. She forgot the treats I called back and asked where were the treats she admitted that she made a mistake and thought they were something different. When I asked to resend the treats she said she would. she never did. I followed up the next day they were supposed to be delivered again… never happened. I called again and spoke with Marquis who said they would be delivered today before 6:30 but to call back and speak with the manager to confirm. I called back and spoke with Sophia who said that they would not be delivered and there was absolutely nothing she was going to even try to do about it. Absolutely horrible service. I’m not sure if the workers are new but I’ve been ordering from here for years and always experienced excellent service. This was an awful experience. I just had to dispute the charge on my credit card. They didn’t even try to resolve it.

Review №8


A couple of times I’ve showed up and this place was not open even though it was 15-20 past their opening hours. Not reliable.

Review №9


The staff is friendly.The shelves are well stocked with a diverse amount of choices for food, toys, and accessories for dogs and cats.The store is surprisingly long, which allows them to place all of the dog items in the front and the cat items in the back.The prices seem to be on par with what is sold online if not a dollar or two cheaper.I would come again to support local businesses instead of going to Amazon or Chewy.

Review №10


The hispanic gentleman was rude to me but much nicer to the white customers. I watched how he gathered himself after i brought his behavior to his attention. Of course it wasnt a gentle exchange. I wont be returning.

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