Kerbside pickup
Yes
PetSmart in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-452-5683
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Penny loves getting groomed by Melisa! She always comes back happy, looking beautiful, and smelling amazing. I can tell that she takes great care and attention when grooming Penny. Thank you so much 🙂
I called ahead looking for a chinchilla and was told it was first come first serve, but that one would be in today around 1-4pm. I figured Id stop in early around 12:30pm and wait until it arrived, but the chinchilla had already arrived and been sold... talk about poor customer service
Morgan is the best, so patient with my old Aussie, and she comes out looking and smelling like a million bucks!
Staff very friendly and helpful. They know their stuff on all pets. But what is definitely needed is more healthy treats for cats and dogs in bladder, UTI treats. Other than that you got it going on
Called every PetSmart in a 40 mi radius and none had female rats, ended up coming here for three male rats that they had in stock, so far theyre Sneezy but getting along just fine!
I just came for some nail clippers, the store looked a little messy and cramped. Staff were very kind.
The accuracy of their stock when you order online can be a little unreliable, but otherwise its a fine store with friendly, fairly knowledgeable staff. It also tends to be a little understaffed every time weve been there, and it can be difficult to find someone to help out with focused questions while youre shopping, so its best to do plenty of your own research before you go to the store.
They always take care of dog for groom and bath, the people who work there are just so sweet all the time, never had any problems! Highly recommend this location 💗💗
I had a horrible experience with the dog grooming and the store manager does not know how to treat customers when they have legitimate issues with the groomer. I will not ever buy anything from the store or chain again. We have more than one pet and I spend over $ 1,000 per year. Too bad!!
I got two Guinea Pigs and there was a sale price on the window that was old but they still gave me the sale price!!! So I was very happy with there customer survice!!!
Associate helped me pick out a tank for my brand new turtle. She gave me all the information I needed. The only area of improvement needed is I wish they had a trolly or something to put the heavy items on to bring out to your car
I scheduled an appointment here for my puppy’s first time at a groomers. I would’ve gone to schenectady’s location but they had nothing available. Took my puppy in and got a phone call 2 hours saying that. They couldn’t do anything for my puppy like cut his hair or cut his nails because he was biting them. The girl stated that I should take him to training because he was too “aggressive”. He’s a puppy and anxious, this was his first time. He gets his nails trimmed at the vet all the time and does not show aggression. I would’ve been perfectly fine if they told me to bring him back next time without the training portion. According to all the other reviews, they can’t deal with puppies who bite. It is completely normal. I’ve never written a bad review before, but I sincerely never felt more upset. Upset that I had to pay and wait 2 hours for them to tell me they couldn’t do it. Once he left he was happy and no longer crying, I would never recommend this place.
I have been buying large breed dog food and cat food as well as other pet products from this store since its been open at this location. My wife and I also started using the grooming services about 6 years ago as it was closer than the groomer we previously used and the pricing was similar. When covid-19 restrictions started last year we were not able to get our dog groomed last year.In January of this year we resumed the grooming services and we noticed that the pricing had increased substantially.I had the dog cleaned and had his nails clipped and pointed out that our dog had a split nail and showed it to the groomer. I was told that they could still cut the nails including the split nail because it was not bleeding or a problem. When I picked up the dog I was informed that they were not able to cut 2 of the nails because he had 2 split nails.I mentioned that I asked about the split nail that I knew of and was told that it was not a problem by the person who I dropped the dog off with and was told that they do not cut split nails. I kiddingly asked for a discount because there were 2 less nails and was seriously told that it was the same price. I said that I was kidding and I got no response except for being told to pay the bill at the register.Two days ago the groomer called and asked if we were ready to make another appointment for our dog. I said okay and I set up an appointment for Saturday at 12:45. I dropped the dog off at 12:30 as requested for the 12:45 appointment and was told that they would call 15 minutes before he was done which would be around 2:00.At 3:45 I called to see if he was done and I was told that they were running behind but he would be done in about a half hour to 45 minutes. I said okay and I was not called until 5:35 at which time I was told that he was done for 10 minutes and I was then told please be there soon because they were closing at 6 oclock.I got there at 5:45 and picked up cat food and went to the groomer to get the dog. I was given a bill of 90 dollars and told that I was getting 30 percent off because they were so late.I talked to the manager about the five and a half hours he was there and that he was not taken out to go to the bathroom and he said that they had a problem earlier in the day. I asked why they didnt call me and ask if I wanted to reschedule his appointment and come pick him up and he said that he would do that in the future. I paid my bill and told him we would never be back.It should have been compted!
The girl checking me in at the grooming center was extremely rude. I picked my dog up and she was barely groomed. They nicked her face and didn’t tell me. She had dried blood on her face and is missing fur on her nose from where they cut her. Her eyes were extremely watery when I picked her up, that wasn’t normal. I didn’t think anything of it until I went to wipe her face and noticed what they had done. I understand that she is not super easy to groom because she’s a puppy, but she has been groomed several times and never had an issue. I should have been told what happened. I would have been completely fine if I was informed.
The attitudes that the staff and the manager have is ridiculous they make grooming appointments to get you all the way to the appointment to tell you that you dont have an appointment and then lie and say they dont have any males working there they cut you off as your try to talk and have zero intention on helping you!!!!!would never recommend anyone to this poorly place they also have complaints on how they treat the dogs when they get groomed some walk away n turn there backs on the dogs never go there!! They dont care about nothing and they surely wanted to call police over there mistakes
They dont carry ferret food an supplies an thats what I was in need of but advertise that they do. When I asked an associate where to find the food they gave me an attitude like I shouldve known. Ive gone here before for other pet needs an had a good experience so I guess it just depends on what your looking for an the day you go. So Im rating them fairly on my last 3 visits.
Melisa has been my groomer for 3 years and she has always done an amazing job and is always super professional. I have tried other groomers but my dogs never look as good as when Melisa grooms them. The entire team was also very helpful and respectful during the check in and check out process.
Olivia is the best! Both of our basset hound’s come back smelling extra fresh and well brushed. Their nails are always taken care of and are always so excited to go.
Very friendly and knowledgeable about the products they sell. Theyre very interested in the breed of animal you have and what is best for them and they always make recommendations to your needs and financial status
Visit in hopes of getting a kitten but there were only 2 cats there that already had homes..
Great grooming. They are very patient with our dog during nail grinding.
The store was clean, well lighted with plenty of space to move about and find product. It was also easy to pickup what I had ordered online.
It’s really hard to find a place that doesn’t label a pit bull aggressive while getting groomed. The bathing team have welcomed my pit bull with open arms and he always comes out of there happier and stress free. Best groomers I have ever taken my dog.
Got our dog groomed. Service was prompt, friendly and efficient. The trim and bath was great and he seemed relaxed and chill when we picked him up. Thanks all!
Pet Smart Grooming Salon Review:I have been a loyal customer for years, but the service has significantly declined the last 6 months. First, the service has been slowly declining for years. Secondly, scheduling an appointment is much more difficult. Finally, today I received a phone call at 8:50 am advising me my 9 am appointment was cancelled and needed to be rescheduled. Personally, I think I am no longer in support of this dog grooming salon.Years ago, I would bring my adorable little poodle to the salon and they would, without even asking, clip her nail, pluck the hair for her ears, and other like services. Last time I brought her in, the actually wrote that her ears needed plucking. I read the note and ask, dont you usually pluck her ears and they responded with only if requested. I said, then i request it. At which time, they did do it, but I was amazed at the complete lack of initiation. Not to mention, she has been rubbing her butt, which means all of the simple things were not noticed at the last appointment.Between the lack of detailed grooming skill that I have grown accustom to, the lack of flexibility, and the lack of customer respect, I no longer recommend this store.
We took our German Shepard to get his nails trimmed and a bath. We let them know that he’s sensitive when he gets his nails done. We usually take him to the Schenectady location but they were not offering grooming services. That location can do his nails perfectly fine. But this location said they could not. They made us pay full price for services they did not provide.
Great selection and a super friendly staff. Their 60 day return policy is amazing since my Mastiff/Lab pup grows so often that I can buy something there in the morning and it wont fit him in the afternoon. So, being able to exchange it for the appropriate size (without him having worn it more than just trying it on) is quite a great reassurance.
The sales girl in the fish area was very helpful
I like the services in general, but today the grooming salon made me upset. I came in for a nail trim, they said they were busy and told me to come back in an hour, so I did. When I came back they told me they’re no longer accepting requests for the end if the day, even when I told them they were the ones who told me to come back. And you can’t even make an appointment for a nail trim, because it’s a “walk in” service. So, in general they’re a good store, but this incident made me leave this review.
I was going to get my first fish and the fish lady was SO rude to my friends and I when we were asking for assistance. I wanted to make sure I was doing everything correctly and buying the right things and before I could even ask her she was already talking down to me and making a scene in front of other people at petsmart. Given she was not even the person that was helping me. Someone from the dog department had to come and assist me picking out what I needed for the fish. I will not be going back here to get the fish because this lady obviously has some problems. Other workers were helpful and obviously annoyed by this ladies attitude.
Pet Smart is a friendly place to go for any dog needs.We took our dog to get her nails cut but they were very busy.So we decided to bring her back another day.I had my grandchildren with me and they looked at all the fish and little animals. They loved it.I wouldnt bring my dog any other place. Its clean friendly, and they have a very good variety of merchandise. I would recommend it to everyone.
When youre on a Monthly Budget prices Are good
This week I had my dog groomed at the Albany PetSmart—our first time there—and I will never bring her anywhere else. Everyone at the store was very kind and accommodating, and Melissa gave my dog the best-looking trim she has ever had. A really great staff—I cant say enough good things about them!
Went there to get my aquarium water tested. One of the guys there clearly did not know what he was talking about as he told me to do a 50% water change but another guy took the time to discuss in-depth about my water and even brought up that I should definitely not do a 50% change. It is a great place if you need something quick for your pet but only some of the people working there are actually knowledgable.
Friendly staff with fair and competitive pricing. They are also open until 9 p.m. and truly 9 p.m. I got there at 8:59 today because I was running late and I did call in advance to let them know I would be there late and they were friendly enough to have my item waiting for me at the front counter. I would recommend the store to anyone looking for dog food or pet supplies. They do not carry every brand especially the higher end brands that you would see for show dogs that are available at more family-owned businesses but they do have a very wide variety of product available for the average consumer.
Terrible! Overcharged for a furminator bath. They claim they used furminator shampoo but my dog was shedding before i left the grooming salon. I see why they are the only ones that had open appointments. Stay away from this location! My dog is now itching wayyy more than normal! She seems like she wasnt even washed!
They always have the Puppy pads in stock.
This place is great. The staff are great and I couldnt take care of Sekou with them.
I come here to get my dog food for both my dogs. They both have different needs so 2 different kinds are purchased. I also love bringing my dogs inn and letting them pick out a toy. The employees are always very nice and inviting to my fur babies.
The pet groomers are outstanding. They do a great job and my dog always looks amazing when they are finished. If by chance your pet gets sprayed by a skunk(like mine did) they do a great job with the odor. You would never know my dogs were sprayed. They also have a large selection of pet goods for every imaginable animal.
Awesome customer service. Very helpful.
I am nearly always pleased with my purchases here. I have had very few problems. I keep in mind that live animal sales is a tricky business and there can never be 100% garuntee. They treat sick animals and fish and wont sell unhealthy animals. I can do d most of the unusual items I am looking for. Seasoned sales staff is knowledgeable and always willing to help.
The store is nice, and have really good deals. however, i watched the groomer walk away from the dog and turn her back to him. as a dog groomer, thad he biggest no no! i also was standing in line waiting and the guy at the other register finished helping s customer then i went to his lane and he walked away to talk to a coworker! so i waited in line at s different one.
Showed up to my 9:15 appointment at 9:17. Waited in line for 15 minutes and then was told because it was 9:30 they couldn’t cut my cat’s hair. I even called ahead on my way over and said I would be a couple minutes late. Terrible service. For what it’s worth, every other Petsmart grooming location has been great-but unfortunately this one sucks 😕
They had everything I needed and when I arrived they had a 75% off table, and I got a 20lb box of cat litter for 4 bucks! Customer service was great and I was assisted through my whole visit. Will return.
PetSmart has just about anything you could possibly need for your pet. They also offer grooming and pet adoptions. However, their prices are high. You can save a lot of money by buying your pet food and supplies elsewhere, like Walmart for example. On the plus side, they offer varieties of pet food that you cant find anywhere else. The food they offer is healthier for your pet as well. Dogs are allowed in the store too and they have treats available for them. Staff are super friendly, knowledgeable, and helpful. It is definitely a one-stop-shop for all of your pets needs.
Amazing customer assistance! Loved Audra! What a sweetheart and so punny! She helped me find this new amazing exquisicat litter for my foster kittens and my cat’s. The store was beautiful and Jeff & Erica definitely know what they are doing! It was FINALLY the 1st PetSmart that has a semi aquatic tank for their turtle. Definitly one of the nicest in the chain
I brought my dog Macy to get her nails cut great place highly recommended fast and professional service
The young lady working the aquatic section on Sunday Am was awesome!!! Not only did she give advice but also listened to me as an experienced aquarist!!! She was so great, sorry I cant remember her name only because Im forgetful , in driving 1 and a half hours back this week to buy fish!!! Give that lady a raise!!!!
I did not even put my fish in its tank and it died. and the fact that you have to have a 14-day money back policy is ridiculous.
I was welcomed at the door by Selina. I thought I walked into a 5 star hotel. I wish they welcomed me at the bank of America on New Scotland Ave like that. The young woman who recently graduated college was helpful, fast and kind. Great Petsmart!
Brought my pup Polo in to the Petsmart groomer to get a bath and Natures Miracle treatment after a skunk incident. Kara took great care of him! Said he did great and he came out looking very handsome! Much better with regards to the skunk smell too! Not totally gone (which is to be expected) but infinitely better. He can come back in the house again! Thanks Kara!!
Always friendly Associates and knowledgable. Take my Bichon there for grooming. They all do a wonderful job .Also two days each week they have adaption daySo if you are looking for a dog who needs a home please check them out.Have bought four fish tanks there great prices and selection from beginner to long time enthusiast.
Cashier was very rude and had horrible attitude huffed and puffed! Points were not added on my pet perks after I told her the pin pad was not working when I tried to put my phone number in. She didnt even ask if I was member. Nor did she enter it on the computer like the cashiers usually do. She also lied and said points were added. I just walked out instead of calling her a few names! LATHEM pet smart or EAST GREENBUSH are the best ones
Low prices and very convenient for all. I became a member to receive a 10 dollar discount on my purchase. Nice. Thanks.
Whenever we bring our dog to be groomed, she comes back hurt. Sometimes there are random cuts on her, sometimes her nails are cut to short. Not only this but they never listen to what ask them to do, there have been an occasion or two where they have shaven my dog in the winter. They forget to call when my dog is done, and are very rude when you try to instruct them. I would give them zero stars if they could.
Grooming staff were on cell phones rather than being aware of customers. Cashier was very pleasant and attentive.
I went to adopt a cat today, i called the store in advance and asked about the adoption process, they told me i needed good references. I gathered references and got permission from my landlord and once i got to the store, they told me they dont adopt to undergrad students because of a past bad experience with students. I dont like being stereotyped and have excellent references. To deny me without getting to know me is very disappointing and i will never be coming here ever again.
This was my first time being at petsmart first time dog owener. I went in today for grooming services, thwy gave him a great cut worked so well with him. They were really sweet, understanding and gave my pet thw care and attention hr needed.
Overall a very good store. there is this 1 girl named audrey she is very nice and cheery!! and angelica is very nice as well.
They have a good selection but the price is high. Also my dog loves the $1 rope and $3 stuffed toy the most. I guess dogs like the simple things in life like a nice cardboard toob.
I do not think pet smart is the best value for cat food. i really like their vast variety of food.
This store needs new management because clearly the people running it are not up to the task. It’s filthy every time I come in, the section where I’m supposed to buy dog harnesses looks like a bomb went off, there’s full carts of dog treats that haven’t been put away and it always smells like dog urine and there was dog feces on the floor the other day just sitting in the aisle, I almost stepped in it. I won’t be coming back to wade through that disorganized and abhorrent mess that’s supposed to be a store. How hard is it to mop a floor or clean up a dogs accident? Hire a janitor, get your employees to do their jobs, or shut down. Disgusting.
Very clean, with mostly a large selection. They were out of stock on the one item I wanted, suggested income back in 2 days after they unload the truck. Ended up at another store instead. Cashier could have been nicer about it also.
Staff is very friendly and helpful
Very dissatisfied with service. Went in for a $44 wash cut grooming and $11 nail grinding. Tell the groomer I want nail grinding (knowing its $11) and she goes top dog nail grinding, now charging be $24 but doesnt say so, for some spray and bandana (that I didnt ask for??) and asks me to initial and sign. Go to pick him up and see the $44 grooming (3hrs, his appointment was 1015, and it was 1215 and I was picking him up..) plus $24 and 30 mins for some Halloween top dog. Spoke to the mgr to explain this, basically blamed me for initialing off on this charge that the groomer slipped in when I just asked for simple nail grinding ($11)...She refused to make the situation right, and after 7 yrs I will happily find another groomer because what they did was sneaky, management supports it, and now I know im not the only one theyve done this to... Horrible business ethics, will no longer support or shop here and will go out of my way to warn others about what happened to me.
I took my pomeranian to have a summer cut and it was terrible. My Beautiful dog look like a stray afterward. I will never allow them to practice on my dog again.
We buy almost all of our pet food from this PetSmart Albany location. Plus, many pets also bring their owners to the store so they can visit their other pet friends. Its a nice environment for everyone! The staff are very helpful and the store and rest rooms are clean.
We were late for our appointment. Got a very rude phone call from Brooke the groomer as my dog was on the way to Petsmart (almost there I might add) that he wouldnt be groomed today as there is a 20 minute rule and all other appointments would be put off if my dog were to be groomed. I get it, he was late- but the appointment is 3 hours long and he ALWAYS in a crate waiting when I pick him up. He literally takes tops 1 hour to groom. Tops. They over book apparently. In addition, I have been never have been thrown a 20 minute rule in the past- but rules are enforced when they overbook I guess. I will be looking for another groomer.
Nice place. Friendly staff
Stephanie is an amazing groomer. Im sure all the girls are amazing groomers.. I absolutely love petsmart grooming.... Thanks Ladies
This was the WORST experience ever. Mandy is a piece of S*** person. We walk in and wanted to get a hamster before they closed and she wouldn’t sell us an animal which is just completely wrong she also overcharged us and refused to give us a refund. You all need an attitude adjustment and some staff that actually care about those poor animals. Ya lazy a-holes!!!!!!! We will never be here again and we will make sure to speak with cooperate!
Curbside pickup was a joke. Took them almost an hour to bring my order to my car WHEN I WAS THE ONLY ONE doing curbside pickup. I finally called them and when I told the woman my name she didnt tell me she was going to bring it to me or anything she just hung up on me
Not one of my favorites, but a convenient location, and they carry Applaws brand cat food which most places dont seem to carry - also my cats like Petsmart Authority catfish flavor cat food that only Petsmart carries. Usually though, be prepared for understaffing at the cashiers ( and associated longer wait times at check out) and for less than warm/friendly service (though there are a few exceptions).
I had the most hurtful experience here when I came here almost two months ago after losing my mom in May and also lost my son in December. I love birds and always wanted to own one and decided what better time to do so.I went many placing looking for the right bird and store to buy one. I spent many a night researching how to care for a bird after I saw that parakeets were affordable, lovable, teachable, and just overall, great companions. I had a loss and just wanted some brightness in my life.I went to this store after visiting everything pets in wesgate mall, Albany NY, just to check around as many pet stores as I can. I found this one on Google and went and found a bird I wanted to purchase. It was a big healthy looking parakeet, if I didnt know better it reminded me of a Gmo fruit or veggie that! They are humongous for no reason. But dont quotee me, Im just saying that what it looked like compared to my babies I have.Anyway I got an employee to help me. I didnt have too much money that day as like any day, and I had to work on a budget. The cage I saw that was on sale seemed too small to me which the lady was saying she believes a small bird can fit. I felt hesitant on that notion so she went and got someone else who I assume by the way I was treated was the manager.This other lady comes and tells me that is a traveling cage(which by the way I need one but you wont catch me going to neither PetSmart close by or if any. My babies enjoy traveling with me. They just sing with the other birds outside and jam with me in the car!) Then she shows me the caged that I can afford but then tells me I need this and that and this....... I then told her what I read online about getting right nutrients for the birds and brought up that eggshells provides the calcium as a cuttlebone, which by the way you have to crush the boiled egg eggshell to o feed them. After that brief statement and conversation, I was told by her that she doesnt feel comfortable selling me a bird.Now, I can see her concern about feeding them eggshells, which I didnt get to say they have to be crushed. I cannot assume she knew that.The problem here is 1. I felt as if she had no intentions on genuinely helping me figure this out. As there was some form of discriminating going on towards me.2. She was imposing the whole bird section on me and the only way I could have left with a friend, was to buy everything she said. No compromise til the next day. Nothing!3. She was detached. Maybe she was tired I dont know, but it wasnt like a pet owner or lover feeling.I then stated that it was bad enough for doctors to impose treatments on people when there are alternatives way of dealing with things. Not have to be sold everything as if this was the last place standing on Earth. It was like she only worked for commission seriously.And you know what else? Its to dark in there. And dont letd talk about the PetSmart in latham. Their parakeets were bored to deathWith plucked feathers off their body looking malnutritioned. Horrible. The were literally missing feathers. And I already had my birds when I went there and learned more about them to know the signs. I went there to get cage liner cause I wanted to give PetSmart another chance!Not only was their birds sickly and bored, so was the hamsters and other rodent family. Just horrible. I dont appreciate that!Fix that and hire people who own and love pets. Put better lighting and make the environment for the animals better. Dont worry I will put this review on their review page also.Overall, I am grateful that had happened becaise I have two beautiful babies and dont forget my turtle. Oh yeah she probably got discouraged because my slider ate chicken and french fries. Take a look at me now!Thank you for bringing tears to my eyes of hurt just to have tears in my eyes for joy.
Extremely rude grooming staff
I had the groomers trim my dogs nails, i just got done cleaning up a pool of blood from his quick. Not only did they cut the nail too deep but the nail split all the way up into his toe as well. I understand that you can cut the nail too short and itll bleed but Ive never seen a nail split like that and that one nail was unbelievably short. I brought him for convenience sake as I usually cut his nails myself and I suppose in the future Ill have to go back to cutting them myself again. I will not be putting my dog through that again. Will not be taking him back again ever for anything.
The grooming salon at Petsmart is where I take my King Charles Cavalier, Riley. According to his groomer, Stephanie, in the Albany, NY salon Riley is a prefect gentleman. He loves going there because the groomers are friendly and do a great job cutting and cleaning him. Because he is royalty, Riley deserves the best. Being a clean spa with efficient groomers there, I choose Petsmart where my pup is allowed to feel as loved as he deserves to be.
I purchased Frontline plus for my dog. The price was higher than Petco had an advertised price for and also Amazon had it for much cheaper. They were willing to match petco’s price and now have now found a new customer.
I showed up for the pet adoption week to look at the cats. Stood there for 15 minutes while everyone there ignored us. They were playing with kittens and pretty sure everyone playing with them wasnt even adopting them. If your going to have an adoption event, you might want to pay attention to the people actually insterested in adopting the pets or its a waste of time. Needless to say we were there for 20 minutes and just walked around and left without getting to know any of the pets available for adoption. Pretty disappointed.
My best store and the clerk was so nice and helpful ☺ the manager helped me get a new food for my dog to
While this location doesnt always have everything Im looking for, the staff are always very helpful in promptly informing me of their stock and potential replacements.
We love Petsmart, at times we visit just to see the new animals on the premises. Theres always a wide variety of animals to adopt, everything from fish, kittens, puppies, lizards, snakes. Then if you chose to give one of these fortunate animals a home... they have everything you could need to care for the pet of your choosing. The variety of care is humongous, possibly larger in stock items than youll find on the internet. Although better because one of the friendly staff will help you to no end so that when you leave you are comfortable, and confident that you understand your pets needs and how to care for them. You wont find that level of service on the internet...Believe That!!!!
Wide selection of pet supplies for quite a few different animals. Knowledgeable and helpful staff. Parking lot sucks... only reason for 4 stars. Hate that Plaza for that reason. Not their fault. Just adding the extra details. Words of advice: people dont like using stop signs there, so be careful if you bring your furry friend to come in with you.
We always go to this Pet Smart. They have wonderful, friendly people working here. They are always helpful and someone always approaches you to see if you need help. They have a great selection of products also.
Great pet smart I go here to buy fishys
Was a loyal petsmart customer. Petsmart stopped stocking the dog food that I usually buy. Will shop at a competitive store that stocks the food my dog likes.
Just hate how they keep the bettas
I bought a baby bearded dragon from them and the girl named ( Jessica ) had soooooo much attitude and she said it would eat only live crickets so I bought her 80 crickets and I had hard time feeding her those damn crickets so I called after two days and I told her that the damn crickets are biting the lizard so the women who answered the phone call said that we also have a choice of a dead ready food for her that I can keep in the along as the lizard is in there. As a back up food. I really hope that they can hire better pet care associate.
Went there to buy 2 pet taxis for upcoming flight. No luck. VERY poor choices. Did not have what we we needed
Its like Walmart, but for pets...and they can shop here, too. So much fun!
Needed a thunder shirt, staff was awesome with helping me get him fitted, I have 2 total hip replacements and she even brought a stool for me to sit on while we got shirt on him
I went to PetSmart and asked an associate for assistance in finding an exercise mirror for my betta fish, at which point the woman with five oclock shadow, no lie, laughed in my face continuously. Saying it would stress out the betta and that they arent sold there. After further research on our own time my bf and I found that they are useful for keeping the betta entertained and only if left there for a long time would it stress the betta fish out. I agree they need more knowledgable personelle. But I was completely appalled that this woman laughed in my face for a good five minutes. I put everything that I was about to purchase away and drove to Colonie to go to PetCo which had the mirror in plain sight. I am currently watching my large betta have a good time and play with the mirror. So thanks for nothing PetSmart! And I hope that woman isnt there for long for the stores sake. Shes a piece of work and rude as hell!
Decent store, always has the holistic brand cat food my fur babies like! Usually cheaper online so I price match from their website too.
Melissas attitude is absolutely disgusting and RUDE. She would rather talk to co workers than take care of customers, she gets annoyed when customers ask for help and is extremely rude... what exactly is she getting paid to do??
The cat food they sold here tasted really strange! I had it with some steak and it just didnt compliment the flavor a AT ALL! 2 stars. And thats generous.
I got my dog Sam groomed by Melissa and she did a wonderful job! She did beautifully on the chalking
Ordered product over phone. Cashier didnt know where it was Waited approx 15 minutes to discover it was waiting for me within 10 feet of cashier.
I am very disappointed! I bought 2 hamsters on The day after Christmas and the first died about 10 days later and the 2nd died today!! I am not new to caring for hamster at all, and cannot help but believe you sell sickened animals from poor sources! We will not be back!!
Fabulous array of options from tropical fish to adopt, specialty dog and cat hard and soft foods, to toys and pet ware. Nice prices and good sales.
LOVE this Petsmart. The staff are helpful, friendly, knowledgeable and you can tell they really do love pets. Great selection, clean and bright and they do pet adoptions so kudos to them!
Helpful staff. Stock of inventory was good. Organized and clean store. Definitely will RETURN.
We got some items that were on clearance, Halloween items, and the manager said they werent on clearance and that someone must have put them in the bin when there was a wall marked clearance with these items on it (multiple items). Very frustrated. Probably wont be going there again any time soon.
Service was lousy they used to give written review on how your dog Reacted to them And it was very expensive and they wouldnt take a coupon that I had on my phone
Tried to get my 13 month old German Shepperd nails done, and they tried for like 3 minutes, said she tried to bite them, try again another day and gave me the dog back.Aweful.
Staff were all friendly and helpful. Super clean store.
$$ but they have the things u need. Need more winter appeal for small to med dogs. PRICY 4 WINTER COATS have good sails 4 out of session murcendice.
It;s a very nice pet store. They carry a large variety of products. Staff is helpful and polite.
Love it here! Convenient for all our pet needs, very nice staff and always happy with getting our dogs nails done and baths and grooming!
Best place to shop for your pet. Love that every store has an adoption area with local cat rescues. I adopted 3 of my cats from a rescue at Petsmart.
Excellent Place for all. Your Pet Supplies and Needs! Also serviced all their Hvac Systems Kuhn Mechanical, & Building services
Friendly caring staff. One Sunday I forgot they close early, when I got there they had just closed, and the closing manager was nice enough to open and let me get what I needed.
Great store. I love the budgerigars, especially the dark colored ones. 🐦
Its a nice store and they have the grooming department down. Its been a good place to take my dog.
Took my Yorkie here they groomed him perfectly!! And we’re very attentive too his needs !! Will be going back
I reay like this petsmart🧡💛💙🖤🤍
Didnt have product I wanted but staff were very helpful.
Fast, professional, friendly & 1/2 the price at the vet
Love the friendly staff
Enjoyable experience and th edge workers were really nice and helpful
The staff is knowledgeable and friendly, and the prices are very reasonable to I cant find a better deal by going online and would rather deal with a person who can actually help me write them instead of having to wait for an email response.
Workers not as friendly
Your store in wilton,ny is the best!!!! Matt, brenda, lisa, and that adorable young man with the blonde hair are amazing. Take good care of them!!! They are the best of the best!!!!
Good store. Friendly staff. Found what I was looking for.
Awesome experience . Quick to find what I needed, and then a painless checkout
Good quick visit. Clean but little disarray. Staff was friendly and helpful.
Super clean store, friendly and very knowledgeable employees! Two thumbs up!
Staff is very helpful & pleasant. They also allow dogs in the store if on a leash
Constantly overhearing grooming salon staff gossiping badly about other staff members and customers upon my visits. This is very unprofessional, will not be returning.
I like PetSmart but their prices are a little too high
Nothing really special and nothing really terrible. They need to do something that makes them stand out from their competitors.
Great pet store for all a persons pet needs that for great pets that are well taken care of
Nice store clean and great selection
The store was clean and the two employees that i dealt with were friendly and helpful.
I used to shop here all the time, but prices got to be the highest compared to other local shopping centers
Still using curbside pick up. Very convenient
Prices are sometimes high, but can usually find what we need.
Good customer service. Unfortunately not a large selection of snakes which is what my friend was looking for
Always well stocked
Had exactly what I was looking for! Somewhat pricier than if I had shopped around, but I wanted the item immediately!
Asked the cashier to get an associate to help me in the fish department, no one came after ten minutes asked cashier again to get someone to help me,again no one came so after 10 more minutes I left without being able to make a purchase.
Great microbrew and culinary delights for the palate with beautiful views of Warners Lake.
Was only there to get crickets ended up getting two snails and the two ladies that helped me were fantastic
Staff very friendly and helpful! Brought Lou in to be groomed, and shes cuter!
Good variety of food my senior dogs like.
Im not a huge fan of chains but I have dogs with special needs. Giant breed, and they have what I need. Mostly.
Customer service stinks they walk around and as soon as they see you they walk away .The fish are sickly iand thei staff is not knowledgeable at all about the animals
My pets 1st experience was excellent ❤️ Highly recommended Thanks PetSmart
Clean friendly staff lots of items for all pets cute outfits for dogs
Not gonna lie, they have dogs and cats here from shelters and I realy only went here to see the animals, otherwise Im sure its a good store and all, but like cats and dogs my dude
They have great prices,quality items,helpful,great location.
I just went in for some bird supplies and the young gentlemen that was there was very cool.
Huge selection for all kinds of pets. The only place I could get something that fit my tea cup chihuahua.
Nice store. No water pumps I was looking for.
Cashier was very polite and helpful when I returned an item.
Had to do an exchange, very helpful.
Employees was helpful and kind but they didnt have what i was looking for. I would call and check before i show up...
Luv the bigger stores
Been shopping there for years...a great selection and fun staff
Has crickets and worms I cant seem to get at other stores.
I love this place the staff is so helpful and nice 💕💕💕💕
Great for my cats prescription food and supplies.
They have such a large selection plus vet care and grooming
Lovely store crystal odorless cat litter.
Great helpful staff and good inventory.
Rude and racist employees, not all but the cashiers especially. Did not like my experience in there.
Was looking for some wax worms to no avail they didnt have none
My cats happy maybe I can sleep tonight lol
I was extremely please with the service.
Great petsmart great employees and they get to know you by name
Didnt go but past by love the animals
For domestic pets they have it all. Knowledgeable staff helps out a lot.
Great pet store my granddoggie loves coming here
Looking for reptile habitat pieces, climbing vine, large water dish/pool for feeder fish.
Had exactly what I needed for my exotic pet
Great selection clean store
My dog goes to training class here and gets groomed here
I was pleased to hear that they price match!!
Way overpriced on there pet goods.Rather shop at Wal-Mart.
Helpful and always have appointments when I need them
Staff is undereducated
Great place, great deals. Great staff.
Always super helpful and friendly employees.
They have what you need. Trying to get help might take a minute.
Treatment here was very poor. Customer service rep was rude. Will not go back.
Love that they take Chewy.com prices
Very nice good deals for your four legged buddy
Great petsmart! Great selection!
They helped me out on everything I needed for my cat
Total reviews rating 4.1
199 Reviews for PetSmart 2023:
Review №1
2022-02-19I got here for all my pet needs. They have a large selection of foods, toys and treats for all kinds of pets. My dog gets groomed here and the salon team is great. They always do a great job.We also attend training classes here. We are almost done with beginner classes and have signed up for intermediate. Gabby is great and really helps us teach our dog essential skills and tricks while making sure it is a fun experience for our pup. She uses positive reinforcement only which is what we were looking for. I highly recommend attending her classes. I have seen a great improvement in my dog since starting classes here!
Review №2
2021-08-10When I called to make an appointment for my dog I was given the date of 8/10/21 at 12:45. When I arrived with my dog I was informed that my dogs appointment is on the 17th not today. I have my own appointments scheduled for after I droppedThe dog off. Now I have to bring the dog homeAnd cancel one of my appointments. Lost money and time because someone in the grooming department made a mistake. Last time I brought my dog the hair cut was so awful. Petsmart will not get my business ever again. If I could give 0 stars I would. The one picture is how I asked my dog to be cut last time and the other two are how he came home. Who cuts a Yorkie like that.
Review №3
2022-03-13I scheduled a bath and cut for my Yorkie at this location. Our first time visiting this location. I calledto notify the grooming services we were in route and wanted to confirm they could still take us as we were running a few minutes behind. They informed me as long as I was there within 15 minutes it was okay as they allow a 15-minute grace period. I arrived at the grooming desk within the 15-minute time frame and locked eyes with 2 groomers, yet neither of them came out to acknowledge me. 2 minutes passed before someone came to greet me. I advised them of my appointment time and was told I was too late and that I would have needed to call in advance if I was going to be running behind. Even after showing the groomer my call log showing proof that I had in fact called ahead and arrived at the desk but was not acknowledged right away. They advised that because I was not “checked-in” at the 15-minute grace period mark, my pet could not be serviced. I have never had this experience at the other location I frequent (our usual location was booked). It was insanely unprofessional the way they handled the situation and I will never return to this location. Perhaps they should have all their employees at this location re-read the policy handbook so they don’t have employees telling customers different stories. What a waste of time..
Review №4
2022-02-12Half of the worms are always dead and they never have many containers of them. I brought up getting a discount once because half of the wax worms were dead and they gave me a hard time (if they had more, I would’ve just grabbed a different container but it was the last one left).I also grabbed a “35 count” of giant meal worms, opened the container and something looked off (they had been out of the fridge for a day now, more should have been crawling around). So I dumped the whole container into my sifter and there were only 5 in the whole container.
Review №5
2022-05-26I gave the groomer my dog to get a full bath and hair cut plus the coconut spaw. She is a yorkie puppy, and they gave her back to me looking the EXACT same. Nails were not cut at all either. Of course I still paid because I did not want to seem rude but I will never recommend anyone or go here again.
Review №6
2022-04-11I usually always go here as my S/O has 3 beardies and I have snake. Always had reallyGood experience with staff. But there is the one lady a little older shorter hair who was so rude to us today. Not even before we entered the door we were YELLED AT for trying to put a paper back in the recyclable bin?????? And as we tried leaving the store same thing happened again when we tried to throw a plastic water bottle away?? LIKE YELLED AT ?? really unprofessional
Review №7
2022-05-21The staff here is very knowledgeable and friendly. They were also able to get us in to get vaccinations when we couldnt get in anywhere else. I recommend them for your pet needs.
Review №8
2022-03-04Poor customer service at the grooming salon: Chelsea the lead groomer and her staff are unprofessional and unorganized, this is my first experience after bringing my dogs there for so many years I have never experienced such unprofessionalism at that location. Because of their unprofessionalism I pulled my dog out because I was not feeling safe that they would take good care of him I will wait for Melissa to return from leave before I bring my dog back.When I called the corporate office to complain I got great customer service I’m hoping I will receive the same when the store manager returns my call. As far as the store it is always a pleasant experience working with the representatives at the register and throughout the store when you need assistance I cannot complain.
Review №9
2021-12-03This particular store at Washington Extension in Albany mustve gone through a Staff change. The two people I encountered were obvious animal lovers, one employee was talking endearingly to a lizard while feeding it. They were pleasant and interested in our pets. Nice change of staff or I hit the store at a good time
Review №10
2022-03-19Very Clean inside . Which is a plus for me to come back .They also have a dog trainer their . I had 1 person Say to me that he is very pleased how well his dog is becoming and thanks the person who is doing the training.