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Phone: +1 516-809-8464
Site: https://www.petsmart.com/stores/...
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.3

199 Reviews for PetSmart 2023:

Review №1

2022-05-19

Absolutely amazing store and great customer service at this location. I visited earlier today and an associate by the name of Sarah helped me find everything I needed and even enlightened me on their amazing dog training program. She was super helpful and so nice, every store could use an employee like her. She should win employee of the month with how amazing she is. The only complaint is that this location does not have any bunny rabbits which was very disappointing and made me sad.

Review №2

2022-01-24

Very nice store. But sometimes items are out and the sale prices are not that much off. Staff is excellent... Friendly and helpful. And their bonus points system is excellent. Make you feel like your business is valued.

Review №3

2020-01-31

Wonderful store with extremely friendly staff. will only be going to this location from now on and highly recommend to anyone who wants the best customer service. one of the workers rachel, is amazing and helped me out with my entire trip. one of the nicest retail workers i have ever met she should get a raise.

Review №4

2022-04-03

Very clean, spacious store with an extremely friendly staff. Theres a wide array of treats and toys for cats and dogs, alongside an extensive selection of other amenities for other types of animals as well. Fair competitive prices all around. I will definitely be back to shop for my little furry friends/family.This store continues to be a reliable place to pick up all of the essentials.

Review №5

2019-12-12

I We bought a Guinea Pig from this Pet Smart and after a week he developed an abscess on his cheek. We brought him back to PetSmart with the intention of having him treated.The store told us that our only option was to return him and they would treat his condition at which point we could buy him back. They estimated that treatment might take 2 weeks.My daughter had become pretty attached to him after 10 days or so, so I opted for this. Once we returned him, Pet Smart would have no legal obligation to sell him back to us, so I relied on trust and good faith.To make a long story short, after 4 weeks, the store called us and we got the Guinea Pig back.I would like to mention that we had originally been told the treatments would take 2 weeks and the store was evasive and even nasty any time I called for information. Apparently, there had been complications with the treatment, but they never reached out to update me on this.I had originally given a one star review as I assumed we were never going to hear from the store again, but updated the review to 3 when they called. Also, the store did waive the charge for re-buying him after all we had been through.

Review №6

2020-12-29

The groomer cut my dog on shoulder. They brought her to vet next door. She had to get 3 staples antibiotics and pain med. She is still.terrified. she is 5 lbs. Worried about infection. See the 3 staples. This was Bellmore Petsmart. The vet which I never used S. Bellmore took care of her but she is seeing my vet. I always was warned about Petsmart. No star review

Review №7

2020-10-18

Nicely kept store. The fish always seem healthy. I bought 10 neon tetras. The employee who helped me with the fish was friendly and professional.

Review №8

2021-07-16

Cant remember the green haired managers name exactly, Elosie maybe? Either way she was great. Very helpful, very knowledgeable and very friendly. I plan on going back with the 8 year old so we can figure out how not to kill the fish this time. She is the reason why were going there. Thank you nice young lady with her name starting with E and the green hair.

Review №9

2022-02-26

Always have what you need ! No deals for the most part. Usually pay top dollar for my treats but they have them !

Review №10

2022-04-23

Very disappointed in what there grooming salon has become. It use to be ran well under the new manager it has become very lousy. You book the Groomer you want and they are never there then they give your dog to an inexperienced groomer who complains that your dog is not well behaved. Obviously they don’t know how to handle unneutered males. Also the place looks dirty and they have the take it or leave it attitude. Go elsewhere or to another petsmart. Don’t trust them with your dog.

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