Kerbside pickup
Yes
PetSmart in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-893-2398
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Love the chain of stores. Shop there all the time. My ownly complaint would be the same for every pet store out there, they dont have a big enough cat section. Theres aisles of dog toys but usually one for cats. Someone needs to open an all cat store and put a small aisle of dog stuff in the back corner of the store.
I love petsmart... the staff is friendly and very knowledgeable. I will never go any place. I was helped by a staff member and she was great I always look for her to help me
Great customer service. Purchased 55 gallon tank then upgraded to the bigger tank 2yrs later. Also used the groomers for my 2 puppies for years.
Ryan A was really nice attentive , gave my angel fish that died a little burial we laughed and was nice enough to take the fish and exchange them out - for something else and gave a few tips - was a awesome experience
The employees were all very helpful and sweet to my puppy! There was always an employee close by to ask questions and they were happy to help!
When out of a product for 2 weeks that was FINALLY on sale the team honored the price on a comparable product as a FILL IN until the actual products return.Customer service in full effect. Id give more stars for this experience if I could! Thank you local team.
Very friendly Associates. The store is very clean - they care about animals. They have all the cat food I use & need. Thank you🐾🐾
The girls that took care of my dog Oreo were very good and kind to him. Even though he was not happy the were very nice,but what dog likes to get nails cut especially when they are spoiled brats. Haha I have a spoiled one.
My puppy attended the Puppy Kindergarten 6-week course with Ryan A. It was a great beginner class. You learn basic training for a new puppy. The trainer, Ryan was great! He gave details about why certain actions are important with puppies. I plan to take the next level course with Ryan.
Clean place. Friendly workers. Very helpful when asking about my pet. Had manners, and took their time to help us get the proper things and house for our fur baby. Thank you!
Horrible. Brought my dog in just for their nails to get cut. Should only take 5-10min tops. The salon was empty when I walked in mind you. Long story short, 30min later my dogs’ nails were still getting cut…Had the absolute worst person keeping me informed. Barely said hello when I walked in. Don’t know how they have a JOB. I went at 2:30pm on a Sunday. I’ve gone before at 9:00 in the morning and had no problem and the team was very friendly. Do NOT go to this location unless it’s the morning hours. The staff in the afternoon was god awful. The service I received was pathetic.
Love the tag works customized name tags. Lazer is very quick and accurate, But some covers are missing out of the packages to protect the engraving. Staff happily replaced the missing covers.
Hello my experience at pet smart has been great .i have had trouble keeping my fish tank water clear .ryan asked what i was doing. on cleaning it . i explained mt procedure .ryan explained i was draining to much water and i was cleaningb the gravel to much. .then adding the water but not adding a bacteria starter and feeding them to much. .i have followed hid advice .now tank much better. .THANK YOU RYAN so much. truly trained well
Horrible experience. Staff in the grooming area very rude and disrespectful. They cancel appointments at the last minute. Amanda , one of the groomers, is very nasty and lacking in people and dog skills. Will be taking my business elsewhere. I will be talking to corporate about my experience.
This place is awesome I ordered something and received it an hour and a half later 😃 not to mention when I go to the store every one is very nice love it!!!
Large pet store mainly go for fish and cat supplies. My half moon male betta which cost around $10. Only lasted three days in my fish tank. He was the only fish I purchased that trip that didnt stay alive. Here what the tank looks like now. All the plants and gravel came from this location as well.
Love the staff at this location. Janet in the grooming salon is the absolute best! Rachel and Kim in fish/small pets are both incredibly knowledgeable, and Nancy (cashier) wraps up my petsmart experience with a friendly, courteous bow. Very happy customer.
I have 2 bunnies and PetSmart ALWAYS have my pet supplies. Employees are friendly and helpful. I always love to see when customers bring their pets in. 😁
I took my American Eskimo dog to be groomed at PetSmart and Amanda did an amazing job. My Bella looked so good when she got home.
I have no problem with this store. However was not impressed with the in store pick up/curb pick up. Just recently got a guinea pig and placed a pick up for supplies after I got out of work because its right there. I guess the computer went down and they didnt have time to do my order yet nobody contacted me. I stopped anyways wondering what was going on and ended up just pickin everything up myself.
Found a very nice peice of cat furniture here recently. I have been going here for years, the quality is consistent, even if Covid-19 has caused some product shortages as of late.
Sam in grooming was absolutely amazing. She made my Dixie look like a Queen.
Thought of fish tank the first girl seemed annoyed and too busy to wait on us the second person we approached very friendly and very helpful
I just adopted a new dog today and wanted him to have a new coat and a bed. So I also got him a jacket with a hood, a winter coat, a doggie bed and some oatmeal shampoo/conditioner combo. To soothe his skin. Im very please with my purchases. This Pet Smart is in the Walden Ave Price Rite and Target Plaza. Near the Mall. The staff is friendly and very helpful. I truly love going in there.
On my dogs last day, we didnt know what to do. It was rainy out but we wanted him to see humans and other doggies. So we took him to Petsmart to smell all the treats and pick some out. We were approached by a couple of employees, asking how old Dirk was. I broke down and they immediately said we could have whatever treats for Dirk. We picked out chicken and sweet potato treats and little freeze dried chicken treats. They brought us to the area where they have the dog training lessons and thats when they grabbed their iPad and took photos. They took photos with our phones too. Told us we could stay as long as we wanted.Honestly, the staff at Petsmart on Walden was just absolutely amazing and comforting. They pet Dirk and gave him all the lovings he deserved. They genuinely cared about us and Dirk and the situation. I am forever grateful that they got such great pictures of us.
If I could give this place 0 stars I would ! I went into this location a few weeks back to book a grooming appointment for my dog who has been to this location one other time before. I even told them I was going on vacation so this was the only day that worked for me! In his profile it shows he has to get an express grooming service due to him having a seizure in the past. My Vet told us it wasn’t nothing to be concerned about. I understand the stores policy great! Get to the 10:15 appointment that was scheduled weeks ago !!! Under the same profile I was checked in with today ! I was told by Janet with a nasty attitude my appointment had to be rescheduled for an express appointment instead of a regular appointment. Even tho I came into the store and made the appointment with one of them ! Who should of booked the correct appointment ! Poorest customer service I’ve ever received . Want to speak to a manager ? Better off speaking to your pet or a wall I will be speaking to the corporate office about my experience I will not be returning to this location again.
Love this place for dog grooming but could by any new fish because they had a flood
Thank you for helping me during our daughters medical emergency. After bringing our new emotional support dog there for her first visit, which staff was super helpful with, another staff ran out to the sidewalk when my daughter had a medical emergency and helped walk her to my car safely. I will forever be grateful... and to the other family that assisted us also!!! Ty ty ty
Store is always clean and organized ... Ten Lives keeps the cats happy, healthy and well feed and that is why I crochet soft pads for their crates and PetSmart is the only store I can purchase Nutro dry dog food 🐾
I saw some beautiful dogs there with their owners shopping. Next trip I will bring my dog to meet new friends! They have everything you need for your pets, not just dogs and cats. And the prices are really good too. Check it out!💯🐠🐦🐕🐀😽
I can usually find prettyich what Im looking for, but I swear the shelves are never truly fully stocked. Im sure they run out of stuff faster than they can stock the shelves as its a busy location, but I get frustrated when I cannot find exactly what Im looking for and have to use an alternative. Im looking at you, flea and tick prevention section 👉
******CUSTOMERS BEWARE*******I took my dog there in December everything was fine his hair cut was good. I had no issues. The second time I took my dog back they canceled his appointment and I rescheduled. Due to rescheduling they said they were going to give me 10 dollars off. Which they didn’t do and over charged me more than what I set him up for. It was busy and they said they’ll call me when he’s done. I dropped him off to get a trim and they did a rush job and botched his hair cut. Even cut him twice. He was anxious the whole time after his haircut. I do not recommend bringing your dog there.
Coco went to puppy kindergarten here. Ryan is absolutely on point. I was super worried at first personally just being me but I felt comfortable and Coco picked up so many skills I highly recommend.
Associate was friendly and helpful! I found the cat food I can’t find a lot of places - win win!
I Come here for most of my pets needs , been using Sam as our groomer for years , I’d be lost without her .... Like if there were to be a world pandemic and all stores close down and your forced to cut your own dogs hair and they walk around and people start calling them FALKOR from never ending story 😔Yea like that ....Sam your the best part of pets mart they are lucky to have you as a groomer and so are we :)Love Cakes
Lets start with a massive mess. I have taken my dog there before to get her nails done.I called to set a new appointment and was asking if they needed anything from me. They hung up on me!!!! Called back once I calmed down to see what was going in and make an appointment, was told my dog was not in their system and I needed paperwork. When I told them she should be in the system because I had the receipt from her last visit. Was told I still needed the paperwork. I setup the appointment and about 2 hours later my wife gets a text Your appointment has been cancelled.Called them again, was told they never showed it being cancelled and I had no appointment on their book, MADE ANOTHER appointment asked AGAIN if my dog was in their system yes we show her in the systemWent to the appointment and told my wife just in case bring the paperwork, I dont trust themSure enough got there and again my dog was NOT in the system.Will never go back.
This is now the 4th time on separate occasions that I have received a phone call on the same day of my dogs grooming appointment saying they had to cancel the appointment. They are booked out sometimes 2weeks in advance, and I’m getting phone calls 30mins before my appointment time to cancel and reschedule. Will NOT be booking from Walden Ave store again!!!
On April.18th had appointments for my dog who get groomed there every 10 weeks. When dropping him off he was nervous which he usually is but always calms down after we leave. Actually we are always told how wonderful he was. We get there and was told by their tech that they would not take him because he was nervous. Also said his eyes did not look good. Well he has had cataracts for over 2 years and on medication will not go back again. How discriminated the tech name was.Katie
Variety of items for your pets, they always have what I need for my rabbit and dog. They CAN get some prescription dog foods but not all brands, so make sure you check online or call and ask them.
Good selection of dog treats and toys
Very helpful employeesOther than canned dog food had a wide range of pet owners needs for their pet
I always have a great experience at this particular location.The staff is extremely friendly, they make great recommendations. In addition, they offer great training classes for your dogs
Called about hermit crabs in stock and they had 0 when they told me they had 4-5 in stock. Didnt think to check the shells and then I bought a bowl thinking it was $4 and was in the wrong spot and was $10
Sell sick fish and tell u to buy more idems knowing it ant going to work then dont want to exchange them but then give u more sick fish i mean some workers r rude and lazy then on the other hand had a worker or two are great wont be going here anytime soon
Great food and supplies for ur pets also cutest kitties
Excellent selection of pet products at good prices. Very friendly staff.
Air rould be great if a national chain of. pet stores like Petsmart eould sctually have. good stock of holiday pet supplies for cats.You have tons of things and even Guinea pig costumes but nothing for cats.Also should have sufficient holiday toys but almost nothing.
Come to store due to convient location. It an expensive pet store like any other. Purchase the same product every 4 to 6 weeks again because of convenience. They have the social distancing signs in place and hand sanitizer but dont really enforce the social distancing guidelines let alone face covering. Every time Im in this store one register open and more talk than moving people along.I really cringe everytime I need to go there.Hire more front end people and get rid of the forced donation on the screen they make you touch in the days of covid.....
Very helpful professional people!!!Got things I want!!!
My pet is 3 months old, second time getting groomed 1st time was early AM second time late afternoon he had anxiety from noise people and was unable to complete the service. I was not charged for the bath however was told to take him to a less noisy environment instead of stating bring him at an early time again so we can see if thats the issue and its more quite . I took him to pet supplies plus early in the AM he received the full service ..they were quick to lose a customer and pet supplies plus gained a customer
If I could rate lower than 1 star I would.I have been buying my pet supplies from Pet Smart for years and never had an issues. Recently I bought a banana ball python from this location, and with in 49 days my snake passed away. This my first snake. So I did my research and made sure his enclosure was near perfect and took extra precautions; feedings on fridays, I researched what size mouse to feed him, two hides, small water dish, humidity gage, thermometer for heat pad, temperature.After my snake passed, I was very upset and did extensive research as to what could have happened, what I came to realize was I was sold an extremely emancipated and malnourished pet, who likely didn’t have a shot living when he was sold to me. The day prior to his passing, I had him looked at due to his behavior and was told he was in the top 3 worst conditions he’s ever seen regarding unweight weight snakes. Despite my efforts and feedings, I lost a wonderful pet snake! I understand there is a 14 day return policy, however when I called to discuss my issue, the manager would not even speak to me and I was told there was nothing they could do.I am extremely frustrated, upset, and disappointed. Pet Smart lost a loyal custom and the Better Business Bureau of animal abuse will be hearing from me. All animals deserve good, healthy, satisfactory living conditions, which are not being provided by pet smart. It disheartening the animals are living in such conditions, then being sold to customers.
My female crowntail betta fish is so healthy, we got her on feb 8 2021 and have had her for 4 months. She is the best
This Petsmart is well stocked. Staff was friendly. Checkout lines were a bit long! Only one checkout was available.
It has the treats my pets like here, its clean and everyone treats other pets very respectful and they are very helpful here.
PetSmart is a great place to get stuff for the first time pet owner. They have knowledgeable staff members and a wide variety of products. But once you find what you like e.g. food, toys.. your better off buying them online cause PetSmart is very expensive
The customer service at the Cheektowaga location was as poor as you could get. I made an appointment for my two dogs 4 days ago through the app. We got there as the store was opening due to our appointment being at 915 am. The woman simply pointed us to the groomer door, as we tried to open the door to go in the woman rudely claimed we had to wait as the lights werent on and the groomers werent open yet. So we politely walked around the store for a few minutes and as we came back a guy and his dogs were in the sign in area for the groomers. So we assumed the groomer would tell him theres an appointment ahead of him and that he needed to wait due to the covid restrictions or at least come out and let us know whats going on... But as expected they did not. By 9:30 after waiting a half hour we were not updated, greeted, or talked to once by the employees, the lady at the register, or the groomer who was late to begin with. We received no explanation after waiting patiently, so while on our way out we watched the groomer prep the guys dogs for their treatment and left extremely disappointed and upset! This was supposed to be our pups first time getting professionally groomed and was a poor experience non the less.....
Came in 15 minutes before closing but found what I needed really fast. Selection is great and the associate at the counter was super nice and helpful.
A lot of times its an issue finding staff to assist you, however that is not something to take out on the staff, they really do what they can to help customers, its just a shame to see them stretched so thin, whether thats a corporate thing or store location issue. Id probably give less stars due to this factor because its really quite maddening when you need help and also that checking out is equally abysmal BUT as I said the staff that does help IS great and really dedicated to helping people and making sure to prevent people from being ignorant with live animals.
My wife and I have had our dog K.C. Groomed by Amanda many times. Our dog has some health issues and Amanda is so patient. Always an excellent groom.Thank you Amanda and thank you PetSmart! 😃🦮
The building itself was clean, parking ample, guest services mediocre at best. If you have a question be prepared to figure out the answer yourself (good old internet) or get turned over to three different associates to help you only to find out sorry we dont carry that at this store. Additionally, there prices are high compared to other stores, milks, ECT.
Its a big box pet store. I normally go to the one In Boulevard Consumer Square. The location in Cheektowaga i like better as once the Amherst one moved locations In the plaza they rearranged everything and they stopped carrying the cat food I buy for mine.I go to Pet Supplies Plus now. A bit smaller but I find what I need at a lower price and with much friendlier staff. They even send customer surveys to get feedback on your visit, good or bad plus offer carryout service.
I have been shopping at this PetSmart for quite some time, I adapted my cats here at a special SPCA event, and I have gotten fish here that are doing great, and when I was having some problems with fish they were great about returning or exchanging. I sometimes get my cat food here and litter, and it is the only place where I can find dental treats for my cats that they love. Staff here is always friendly.
My dog loves getting bath and pampered 🤣✌NOT
I love petsmart on walden ave cheektowaga the grooming department is great and i love my dogs groomer katie she is the best!!!
The associates were more interested in socializing with people instead of paying attention to my dog as they clipped his nails, he was getting nervous about how they were lifting his front paws. Once they finally started talking/petting him he calmed down. This was not our first time there, so they know him. Very disappointed in how he was treated.
Everything you need for all types of animals, good prices and their membership program is nice also. Today we got free treats for the dogs. Public restrooms, always a plus when you have kids. Just dont forget to check the clearance rack, always find cool stuff on it.
We get pet supplies here its the best place to go and has our favorite pet food
I was very glad to hear Samantha was still working in the grooming salon. She has been our usual groomer for many years and I am very happy with her grooming talents. Henry and our previous family pet, Sammie, both were well cared for during their visits with her. Samantha is a great example of kindness and compassion and an asset to your business profile. PetSmart is well represented by Samanthas job performance as a groomer.
I just switched to petsmart for grooming. My dog has cancer and needs surgery, he also has a heart murmur. Petsmart Is first place to tell us that our dog should not be left in a cage or put under any extra stress because of heart murmur. So petsmart cancels our first appointment and sets us up with an express appointment (old groomer never offered this). We were in and out in 1 hour!!! Not only does our dog look great, he is happy and being himself the same day he got his haircut (use to take him 3-5 days to start acting normal again!!!On top of the fantastic care they gave my dog, Katie (the girl we booked appointment with). Gave us a card, signed by all groomers, wishing us luck on our babies upcoming surgery, and a stuffed animal for him to snuggle with. We couldn’t be happier with Katie and the rest of the staff at Petsmart!!! We are going through tough time with our dog right now and it was awesome to have someone go out of their way and do extra for us now!!!We can’t thank you enough!!!!!Thank you KatieLove,Brooklyn ❤️❤️❤️
The cashier, was wonderful. I needed help with finding creative things for my cats! He even offered suggestions for another place when we determined that they didnt have the items there. Thanks Much!!!
It was a great experience until I was in the checkout line. The cashier that helped me was rude and unprofessional. All of my dealings with her have been unpleasant. She is a senior employee that wears too much jewelry
Its decent. Prices are kinda too high for animals .
Online will show a cheaper price, show it at the checkout for your discount....or youll pay extra...thats if what u want is even there!
Ok store. Place is generally pretty clean and staff are pretty helpful. Most of the time they have what Im looking for. Like most big box retailers their prices are a little high and variety in pets low. I would rate higher,but literally everytime I go there I wait in line for way longer than necessary because they always seem to only have one person cashing people out no matter how busy they get. Nice people,but staff your store accordingly,dont punish the customers
I visit PetSmart at least once a week, I have never been unhappy with my visit. The staff there is very nice and friendly. They always have good clearance items. The animals they have there also seem very well taken care of.
Always have everything I need for my dogs. Everyone is always helpful especially Ron who is at the Target Plaza location Cheektowaga.
Went there for fish unfortunately the cost of fish went up every where . No online coupons anymore only 2 people working the entire store what happen to customer service in our stores these days .😥
Great Staff here. Theyre very helpful when I need an item right away.It can be a bit hit or miss but it is a quick in and our if they dont have what Im looking for.
So, Today I went to Petsmart around 6pm, like i do every 2 weeks or so. So I walked in and browsed the dog food section, and picked out a bag of dog food. Same dog food. Then, I went over to the bones and picked out my dogs favorite. Then, finally i worked my way over to the Fish tank section. There were 2 people ahead of me. Nosey me listened to the conversations amongst the sales lady and the customers. Both customers were scold by the lady and she told them, the fish they wanted were either not compatible with each other, or they needed to bring in water samples to make sure theyre ready for fish. Both customers didnt have much fight and walked away looking sad. Great I thought. I am next and Shes educating people.So me being next, I asked for the same thing I always get...Some snails, Minnows, and cheap crabs for bait. My puffer fish loves crabs and snails. She looked at me and asked what fish im feeding the Minnows and why i wanted snails. At this point, im kinda getting aggravated because i Know Exactly what i want and I am not interested in having this conversation or listen to her input. She insisted on knowing what the crabs were for. So, I just told her they were for my tank with Cichlids. She then tried to force me into not purchasing the crabs stating they will attack and eat my Cichlids. 😂😂 So i said do you really wanna know what theyre for? Theyre for my Puffer fish. He loves them. She looked at me with this Snickering grin and said unfortunately, i cant sell you any fish today sense youre using them for feeders.
Always a good grooming experience for my dog. Looks great. Staff friendly and knowledgeable
To Luster, you MISSED 3 appointments, so you basically removed money from the pockets of those employees, why be surprised they dont want you as a customer??? They arent paid by the hour, you stole their time, does that make you feel important? ME big important man, you must lose your pay if I dont want to keep appointment!!!. To the person who didnt answer the phone when you had the chance to confirm, did you think they could magically confirm your appointment? You basically admitted you ignored the call, so they probably did their best to keep an opening available for you. Did you think to thank them for that? Or did you feel entitled to have the appointment and ignore the follow up call?Im truly sick of people blaming others for things that could easily be fixed, my doctor doesnt play phone tag, why should others? If I dont confirm it, I can take a chance to have it as so many others need care too, just using that as an example, but it makes sense. Blame yourselves for your disappointments if you didnt follow the simplest of courtesies.Ive had nothing but positive experiences with that company, how about getting over yourselves? Be blessed in everything you endeavor for. I will continue to shop at the Cheektowaga Petsmart, they always have helpful staff and if they dont have what Im looking for, at most, it takes just days to get those items in. Way better than Amazon or other on-line companies. I get what I pay for, no surprises. I dont even mind the sales tax as I rarely have to wait for anything.
My dogs nail was cut too short and the groomer didnt disclose this information. She had obviously put something on his toe nail because it didnt start bleeding until we got home. I called the store and we told by the manager that I should put flour on the toenail. My dog was groomer perfectly so I was very disappointed that I wasnt informed that he had an accident.
Nice store to get those pet items you need now. Some items match online retailers priceSome are double the price. The staff is great and very helpful. Ordering online and pickup at store is a very nice option. 4 stars only due to price.
Very clean, great selection, and friendly staff when you approach them. However, no one was aroud on the floor that came up to us and ask if we had any qyestions when at the locked case for electronic training supplies. Always happy to shop here!
The groomer did an awesome job shaping and trimming my dogs coat, just what I asked for!
This place has always done a nice job trimming my dogs nails, sometimes she can be a real pain, and does get nervous. Usually the staff here is patient and does a great job working through this, however when I went there today this just was not the case. First of all my dog weighs 76lbs. Normally this would require some help to get her on the table 3 feet off the ground, well not tonight as the other woman working did not want to help, so my groomer managed to get two paws on the table before my dog slipped off and fell on the ground. They then discussed trimming her nails on the ground. I was then asked if my dog ever had a seizure which I said no. I was then told by the woman who did not want to help that from this point forward I would need to take my dog to the vet to trim her nails and they would not be doing it. Which I honestly believe was her plan from the moment I walked in. She then went and got mats to assist my dog in walking out. Which was way more effort than she used in helping the other groomer out. I honestly believe that with the right people helping my original groomer she would have easily been able to accomplish trimming my dogs nails. However this night she was working with someone who was not willing to help and therefore they job did not get done and I was told I cannot go back.
Not a good variety of fish supplies.
They have everything you need for what ever pet you have but everything online is twice the price in store. Watch out for an employee named Kim. Every single time me or my husband go in there shes there. Extremely rude and disrespectful. She will take her time doing absolutely everything and when you get frustrated she goes slower. Also lies about what the have in the store and tries to make you buy something else. I wanted a 25$ fish tank and it was clearly in the box she Sayed it was not and tried to sell use a 75$ tank instead. 3 stars for rude employee and not have a store availability tab on there website
The best and nearest place for me to take my little guy to have his salon day and get the works. The girls love him and he enjoys it!
Nice place for dogs cats bird all animals great supply of stuff from dog food to cat food to bird seeds to treats for the dog the cat the bird also leashes collars all kind of supplies they also groom and wash dogs of all size love this place its a animal owners best friend would recommend to new or novice or even experienced pet owners
The girl Sara in grooming took over 30 minutes just talking nonsense with a customer, while seeing that there were others waiting to get services done. Usually we have no issues, but today was absolutely horrendous.
It was a great experience and even picked up a python,only thing they didnt know when the snake was last fed..other than that great store!
They tend to miss at least one of my dogs nails,so I have to inspect before we leave. The short heavy set woman is usually in a bad mood and seems inconvenienced by the slightest requests. Other than that its a decent place to go
Very nice customer service.
Called around looking for a young male guinea pig or skinny pig. Finally found a store that carried skinny pigs which was what I really wanted because I have one at home. Wanted to hold and look at the skinny pig I was thinking about purchasing. The employee(an older lady) acted like it was a pain for her to get them out to let me hold them. They were also priced at 65.00 so I wanted to make sure the guinea pig was healthy and friendly. When she took out the skinny pigs I noticed that they had a prolapsed penis. They were not inside their body like normal. I asked her about it and her response was she dealt with horses so shes seen big penisis. She had no clue. I figured I would purchase him and so some research and if it was a problem return him. Well I did research and this is a serious problem so I returned him the next day. Before I brought him back I spoke to a manager there named Ronnie and she told me they noticed it on both boys!!! And they couldnt do anything about it! I guess I just couldnt believe that they knowingly sold me a 65.00 skinny pig with a serious problem! But I guess they didnt think a thing about it because the young girl working there later told me that one of the employees there was going to adopt him out for free if a customer returned him! Are you serious! I guess I really couldnt believe what terrible customer service the whole way around! Wow! Ended up getting a furred male there and it seems like he might have a cold! I hope I dont have to return this one too and an employee adopts him out for free. I should have thought twice about this. HOpefully things work out so this poor animal isnt tossed around from owner to owner. I guess if I wanted a free animal, I should work at petsmart!!!
Very well stocked with any pet supply you can think of. Staff is knowledgeable and helpful. Also has dog training classes and groups at reasonable pricing. Pets welcome on a leash.
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Selena helped us save a bunch on our online pick up order! She let us know that they were having an in store sale that day, so we made sure to come in. Thanks guys!!
Was looking at cat gym and was ignored for about five minutes until a lady with red hair asked me ma’am do you need any assistance? I told her just looking for now but I’m wondering how I would get one of these cat gym in my car? she gave me very brief information didn’t to care at all about my question then I actually became interested in one of the cat gyms and tried to get it into the cart I told her I don’t know how I’m going to get the cart... and she completely ignored me... I stood there for about 2 mins... & her and a man working there were setting something up and acting like I did not exist. A few employees walked by and saw me struggling and did not say a word. I’m offended and disappointed.
Didnt have what I needed but nice clean
Clean friendly staff
Pretty good. I don’t recommend doing the pictures per se because they didn’t do very well with the handling. However, overall the staff was helpful and and a decent experience.
It got worse the fish station girl is flirting with my boyfriend now. The girls who work here are rude and it doesnt look like its going to stop at all. I cant bring my guy here. Ill be calling corporate if it doesnt stop.
I love this place you can always find someone and theyre always willing to help you and the groomers are there really great with the animals too
They have a wide selection of pet products. The prices are usually a little bit higher than other places. They do have brands that other stores do not have which is why we go there for our dog food. I stopped buying fish here because my tank always ends up with ick after bringing new fish home.
Colleen the store manager at the Walden Ave Petsmart location helped find the right food for my cat over the weekend. Super helpful and understanding! Appreciate it! THANK YOU!
Ryan gave me advice and it worked he was really polite and cool and helped me get what I was looking for 💯💪🏾😎
The store had stuff the others didnt. I didnt have to wait for the mail. Get it and go on demand. The new way to shop! And the manager was a great help.
Great quality service and the cashiers are well informed.
I have your app on my iPad since it wont fit on my phone but when I get coupons or discounts, etc., & then go spend money IN the store I cant redeem anything (except paw points). I spent $177 in store yesterday & couldnt use any of my discounts without showing them from the app & I obviously didnt have my iPad with me. Why arent those things loaded on to my rewards card account when I use it AT the store?? I couldve saved 20% yesterday, thats upwards of $30! Also, please, PLEASE hire more cashiers. It never matters which location I go to or what time Im shopping, theres always only 1 cashier & none of these people have a clue about urgency. I might just start using Chewy to avoid all this extra hassle.
Great customer service nice and clean
The associates are very helpful and knowledgeable about the animals and actually help when you ask a question!
The staff at this store (that I have interacted with) are extremely rude even had one person tell me how much she hates Guinea pigs as she was getting my new babies out of their enclosure they refused to sell me bedding that was on the shelf with an advertised price I will never go back to this store again I will go to petco or the petsmart I. East Aurora
As anything else pet food has become more expensive. I need to buy but why so expensive? Little cans that cost 65 cents.
Theyre matching online competitors, and groom while you shop.....no need for Chewy
Had to groom or long haired cat. I got excellent advice from the groomer and a lot of help from staff. I could not be more pleased with my experience!
Bought a snake from here they didn’t have any logs on the reptile told me it was eating and never did and today 4 months ago from when we got it the snake died randomly
Awesome people work here! Very friendly and helpful. Great selection of fish decorations and underwater plants etc
Young guy helped me find sensitive dog food, without any chicken products. He was welcoming and friendly, thank you.
Loved how they treated us so kind when we bought our new puppy with us to buy stuff for her
There was very competent staff. Good sevice.
Good deals and helpful staff.
Best experience ever!! Friendly knowledgeable staff, very nice grooming area , nice clean and well organized store , lots of choice!!
Usually my local favorite however i was in there to replace a fish that passed and was told i was wrong on what to put in my tank for 20+ years i have had a great community tank w expertice on what breeds go together ... Please keep your 3 day course to your self i dont need an education on community fish
Friendly atmosphere and knowledgeable staff. Disappointed because they do not carry Iams for sensitive stomachs cat food. The only one my cat seems to tolerate.
Well rounded pet store. Always have what I need. Staff is great
Staff are friendly and will answer questions. I like thar if they dont know? They ask someone else. Great customer service!!
No longer carries my pets food. Cant get reliable deliveries
Products for a good number of family pets. Some specialized items.
Close to my home, know most of the sales clerks, but they need better inventory always out of something I am looking for, finding someone for help. But I can find what I want most of the time. I will still shop there.
Staff is wonderful and very polite . I just wish my dog wasnt so cute , everybody loves Amos .
Why is it every time I come to this store to buy small frozen mice, youre always out ..looks like Pet Supplies Plus has my business from now on ..even if its outta my way ..pets gotta eat ..right..?
Waited in line for 10 minutes just to find out their inventory count is wrong.They opened the second register just as the line was down to the last 3 people
Bought a 3 in one lightbulb for a reptile and got home and it didnt work. I was forced to go return it and not even given a sorry.
Excellent customer service associate was very helpful with all questions about my snake and why she would not eat, gave me several different ways to solve the problem and was very helpful, Thanks!
Had good selection of treats for my little aqiatic friend, but no options for covers on 36 tank.
Awesome experience...The banfield pet hospital inside of the one on Amelia Dr they are the best!
Spend lot of money #1 pet store. Orchard park...💯❤😊
Very good, nice personal and kind ..they love pets.
Always friendly. Lines are kinda long but nobody seems to kind when you have a puppy
Called Petsmart on Sat 8/9/14 for a grooming appt none was available till Monday @ 7am so I took that appt. Sunday I received a call to confirm on my answering machine when I heard Molly say this is petsmart calling to confirm i hung up because i knew i had a appt on the following day at 7am. I arrived at 7am and was told that there was no appt for 7am only 9am I explained i made appt for 7am she said she called to confirm with me sunday because she was AFRAID I THOUGHT it was for 7am????? Why would i think it was for 7am if I wasnt told that???????? I would of never made a 9am because I am at work by that time. Well I was told that there was no 7am appts and they couldnt groom my dog. Come to find out after talking to a coworker this same thing happened to her at the same petsmart!!! Needless to say I was late for work because now I have to travel all the way back home to drop my dog off. I purposely made an appt at this location because it was close to my work so I could just take my dog with me and drop him off and have a relative pick him up for me. NO MORE PETSMART FOR ME ILL CONTINUE TO GO TO PET SUPPLIES PLUS AS I HAVE BEEN THIS WAS JUST AN EMERGENCY!!
Not my favorite place but they have a little bit of everything so it works
This is my local go to. Helpful and have most everything I need
We took home our new baby guinea pig! Hobie. The store staff was kind and helpful.
Staff was very helpful. There was a puppy training class going on. Clean establishment alot of supplies for your pets.
You get deals, items are always available that I cant get other places. A fun place to browse, engage with others and enjoy peoples pets too!!
The employees on the floor, at checkout, in grooming, and in training have consistently taken the time to help us identify what were looking for help or new pup have the best life
Associate very friendly & helpful I recommended every one if you have pet you can get everything what you want for your dog and cat
Terrible, did not have the 10 pound bag of peanuts that I usually buy.
Cat did an amazing job with our little girl!! Even gave her a birthday bow to look extra pretty!!
If you care about your pet do not use their grooming services.
Its a great place but I hate seeing pets in cages, although I know its to find them good homes. They are very pet friendly and prices arent too bad.
Very nice staff.. Animal friendly.. Great Variety of all animal needs.. One stop shop ♥️
My dogs love this store and just about everything I buy for them
Love some of the prices,but the never carry enough big bags of the cat food I buy. Ive had to resort to online purchases.
My little yorkie is always satisfied with the service they make my baby look so adorable
Great place. They have everything you could need for your further babies. Cashier could be more pleasant.
Petsmart was great. They always have what I need for my pets and my good friend Nancy Vaughn is there and her customer service is the best!
I went in to the store to get a couple of fish, it took forever to find anyone to help us. However, once we found someone they were very helpful.
Sunday I was in Petsmart I want to use the bathroom and I could hear someone screaming at someone,as I came out there was a male employee screaming at a female employee I am apalled that this is going on in the store I’ve been a customer for years and I don’t think I’ll be coming back I believe his name was Jim I can’t believe this kind of treatment is taking place ...this is not how employees should be treated.
Great variety of products, customer service, and very clean plus organized store. Highly recommended place to shop for a wide variety of products.
They have a good breadth of products but not a depth of products. A lot of toys though. Staff seem to care about animals.
Places lovely they even let you bring your dog there
I got September a fish and the things that go with the fish tank they were great
They have a great selection of all pet supplies but recently I came in to return one of their fish tanks since it broke on me and they gave me a hard time giving me my money back.
Good selection of freshwater aquarium supplies, many choices for filter types and media.
Knowledge staff and a clean store. Plenty of selection and good prices too.
Nice place and clean
It was dogs day out as I took my Lil guy out for a shampoo and nail job along with his pitbull friend and they had a blast!
Always keeps my little puppy looking fresh! Definitely recommend their bathing and haircuts!
A lot of choices I would give them a 5 star but they didnt have the quantity that I wanted
This is a nice, clean store. The cashier was very nice. But like any PetSmart, its expensive.
Could use some more store associates but not a bad place to shop for pet supplies, the fish section is actually nice to look around in.
Best italian bread!
I can never find anyone to help me. So I get frustrated. And then I wander into the rescue kitties and all is right with the world.
Very helpful and knowledgeable
Customer service is good. The fish selections are definitely not like they use too be.
Just recently have dogs up to better arrangements for to multiple surgeries. They were all pleasure to visit
Always a good place to get your pet needs
The staff was friendly and was able to answer ost of my questions.
Definitly get the smart book with coupons it saved me alot $$groomers are kind n helpful great people that work there!!
Has what you expect, solid pet store for treats, etc. Just make sure you are buying good pet food and only adopt foster animals.
Staff was very helpful and this location was very clean especially when you consider that it is a pet store
Arianha is wonderful!! I love bringing my dog here once a month for grooming and she loves it too!
The takeout was a bit odd but tasty
Had my dogs food, but had it in horrible place in the back of the store not labeled. But otherwise great store.
Always very helpful... Go to get there early when they open so you can get the opinions & ideas of a couple before the crowd comes in..
Always find what we need great prices just wish they price matched like pet supplies plus
It was and always a Great experience great workers very helpful just a overall wonderful experience any and every time I shop at pet smart
Total reviews rating 4.3
199 Reviews for PetSmart 2023:
Review №1
2022-06-29Both of my dogs had a great training experience! Ryan was very knowledgeable. The training was positive and we had fun during the class. He took the time to listen to our training needs to obtain our goals. The training class also doubles as a way to socialize your dog(s). I would 100% recommend taking one of Ryan’s classes!
Review №2
2022-06-29Ryan is an amazing trainer. My 3 year old dog Cleo barely knew how to sit before we took his beginners class. Now she knows how to do so many different commands it’s amazing! 10/10 would recommend Ryan. Very nice and very helpful.
Review №3
2022-05-14Ryan did a great job with our dog his training techniques were different but owner friendly. was very knowledgeable and had plenty of input I never would have considered give that man a raise he nailed it!
Review №4
2022-06-10Ryan is the most wonderful trainer. He takes his time with each dog even if he has to go over something more than once. He talks to the dogs in a very soft yet firm voice even when my puppy Growled at him on her last class he got right down on the floor with her so she knew he was ok and remembered him because she hadn’t been there in a few weeks. He was just so good with her. She’ll be taking the 3rd course as soon as her knees are better I wouldn’t take her anywhere else. Thank you Ryan for all you do and your compassion for the animals you work with.
Review №5
2021-11-05Stopped on by to purchase some food for my Guinea Pig. They have all you need for all types of pets. Its like a one stop shop! I usually purchase my pet food online and have it delivered. They offer sameday delivery with Doordash for free.
Review №6
2022-04-02Ryan did a great job training our Oscar, we did both puppy and intermediate training. Oscar is a great dog because of Ryan’s training. Just learning the basics In how to react to situations is a huge plus. Thanks Ryan.
Review №7
2022-05-16It was the best experience that could be. Store has a wide open welcoming entry, and spacious aisles. Though I did not have to ask for help on this trip, employees were visible through out the store. The variety is excellent, and serendipitously, the exact specialty food I wanted to find was literally right at eye-level facing me at the end of the cat food shelves. Thank you.
Review №8
2022-05-14Associates are always super friendly, super helpful to myself and my puppy. They have an amazing trainer Ryan who even prior to me signing up for puppy class with my new puppy gave me a couple tips and was noticeably passionate about training which was one of the reasons i picked her training to be with him. During our 2 training classes weve completed so far he has been above and beyond helpful and caring. I know for sure our dog would not be where she is now without the classes and all weve learned from him along the way. Simply the best!
Review №9
2022-06-16A bit more pricey than say a pet supplies plus but a greater selection. The rewards are nice. 12 bucks off my bill from previous visits. Pet supplies plus you get a occasional useful coupon from a mailer. However, I have not received one in quite some time. PetSmart is always my first choice. This review is subject to change.
Review №10
2022-04-10Stopped in for shrimp and a snail for my tank. The two associates that helped me were very kind and helpful. Had to wait a bit, but I went during peak hours and they still handled it very well.