Kerbside pickup
Yes
PetSmart in Orchard Park
Categories
Location on the map
Orchard Park, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-825-6212
Site: https://stores.petsmart.com/Orch...
Site: https://stores.petsmart.com/Orch...
Opening hours
- Monday:10AM–7PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Didnt have the Friskies indoor dry cat food we needed. Also not many flavors of Friskies canned cat food gravy pate.
The staff are always friendly and helpful. They leave fish listed that they dont always have and theres always a risk of snail infestation, especially if you get live plants. There are never enough cashiers for the line length. The location is great for me, and the dog and cat supplies are excellent. They also usually have plenty of pocket pets and cats for adoption, and they offer doggie daycare, grooming, obedience classes, and veterinary services.
Pretty good selection. Some staff is very knowledgeable and some not so much.
Taking training classes now with Sarah and she is amazing! The staff is friendly and a very clean store.
Went for pics with the bunny they had a vary good system in place someone outside haveing people line up and giveing coupon for the store cleaning stations at every other aisle in case your furry friend decides to go, becouse there was the extra traffic of people coming in for pics they had extra staff for check out. It was grate shopping even when theres no special event the cleaning stations are still there, so staff is frendly and the store is super organization, each service has little windows that you can see if it is right for your pet (except veterinarian service) that is a good thing. But like the groomers and training you can watch see how you like it ! To sum up everything I really enjoy Everytime I go there (event or not ) I would recommend to everyone 20 out of 10
Excellent quality of work. friendly associates. groomer Ceara always takes good care of our fur children as she calls them. ans we have 4 huskys. When we get complements on our dogs, that says a lot.
Went for grooming. The ladies were super nice and super fast. They did a wonderful job and really cared for our dogs.
Bought 2 hermit crabs, didnt think much of them being in their shells at the store. Got them home, left them in their new environment for a few hours and noticed no movement. Well, theyre dead and Im almost positive they were sold to me dead. Will be back tomorrow for a refund.
The gentleman who helped my daughter and I was outstanding! The older lady at the register needs to retire if she cant be nice. She was nasty and miserable.
Brought Nala in for a shampoo and new hairdo, Lord knows she needed it, had a great experience. Her beauticians were awesome 💕💕💕
Always really friendly and its great that they price match from the website! If you see it less online just show them and they will match it no questions asked, at least thats been my experience. They always have treats for your dog available too.
I love all the cute animals and big selection of products
Bought Leopard Gecko for my grand daughter. Staff were very helpful.
Clean store, friendly staff. Usually able to get in and out quickly. We don’t typically use them for grooming, however they have done nail trims for us a time or two - no issues.
I order monthly through Petsmart online door dash. My online order this time was delivered missing myDogs food. The manager on duty (however I forgot his name) personally drove it to my house instead of having me go back and forth with door dash customer service. Kudos to the manager that was in duty for giving this option. Very much appreciated and very professional.
Pretty good selection of cat toys. Of all the fun critters Pet Smart sells, I wish they had Mini Lop rabbits for sale....they are great pets.
I just had occasion to call the Orchard Park store and an associate named Sarah answered the phone. She was extremely pleasant and very helpful. When she couldn’t find exactly what I wanted, she suggested I check back as the spring items were just coming in. Her very pleasant tone and her willingness to help were very refreshing.
Needed a muzzle for my dog...had been run over by a car.. very sore ribs..would not stop snapping at me.. in and out in 5 minutes..Thanks
Had what I needed, only reason for not 5 stars was they dont price match online and I am willing to pay extra to a brick and mortar but $5 extra seems a bit pricey on a $20 in store $15 online seems a bit much.Otherwise helpful staff clean store.
Love Pet Smart. Staff is very professional and always helpful!!!
Terrible!! Took my dog there today, he has been there previously mind you. Anyone who meets him, comments on how sweet he is -- he is only 1 1/2 yrs old. I dropped him off at 4:00 and the groomer called me at 5:15 stating she would not be able to finish his groom, meaning the haircut portion. She stated he bit her hand when she was trying to blow dry him. When I got there to pick him up --- his groomer had another dog on the table whom she was cutting, hmmm interesting!!! First off my dog would never bite anyone! When she saw me, she said Ill get him. I then proceeded to say to her --- Im not sure what when on here, however my dog is one of the sweetest dogs and has had NO problems being groomed in the past. Basically she stated Im not sure, he was jumping around when I was trying to dry him, then he bit my hand. I looked at both her hands, well she had NO marks or band-aids or anything on her hands!! As I said -- she was cutting another dog when I got there!!! Maybe she double booked herself is what Im thinking, b/c obviously the dog she was cutting on the table, had already had its bath, was dry, etc.I will NEVER again take my dog there!!! As I said this dog is the sweetest dog and I do not believe for one second this story!!
Still 5 stars. The customer service we receive from the time we walk in , finding what we need ( usually more fish for our tanks), right to checkout, is amazing.
Always a good experience with helpful staff. They have great customer service.Update: On the afternoon of 11/25/2019 I shopped with an injured back. I asked for some assistance getting my cat food into the car. The girl that helped me was so nice. She loaded everything into my car and she refused the tip I offered her. It brought me to tears knowing that there are still kind people in the world. Her attitude and customer service was absolutely wonderful. My cashier was also very friendly and helpful.
Doesn’t even deserve one star! Worst veterinarian office experience in all my life. My dogs are terrified to visit. Scheduled a routine teeth cleaning and called twice before the appointment to verify the fractured tooth in my dogs mouth needed to be removed. Most most important part of this visit was to have that tooth removed. When I called to see how he was doing I was not surprised to hear the vet actually had to remove 2 teeth. (Not surprised because my dog has bad teeth) The vet tech I spoke with verified that 2 TEETH were pulled. Then when my 8 year old dog awoke from ANESTHESIA and it was time to go home I notice...no teeth were actually removed. They said I didn’t answer my phone to give permission to pull the teeth. I was under the impression that I gave my permission when I talked to the vet on staff in depth twice before the appointment. We talked about how his tooth was fractured 2 years ago and has since fallen apart in his mouth. I LET IT BE WELL KNOWN THE TOOTH WAS THE MOST IMPORTANT PART OF THE VISIT. How many times will my dog need to be put under for their mistakes? It’s not safe. I call this negligence, poor communication, unprofessionalism. Highly disappointed and disturbed. Not only was I misinformed about the procedure but my dog came out with blood on his face. Like he hit his head on something and his eye was swollen. What is going on over there? Are these people trained professionals? One last thing, there are two doors in every office. One for patients one for doctors. I’ve been to many banfields across the country and this had never happened anywhere except Banfield in Orchard Park NY. Another patient walked into our room like he didn’t know where to go. My dogs lost it. A large confused dude walks into the room and he is clearly afraid. He could have been bit or something if I didn’t have the leashes held tight. Seriously? Putting patients, and customers at risk.
Always clean store and staff is very helpful. I cant lift heavy items and a young man named Derek came over and offered his services before I even asked and then when I checked out he came out and pushed cart and loaded items into my car. He was very pleasant the whole time!
Recently adopted a kitten through Second Chance Sheltering Network, Inc. PetSmart provides space for them to showcase their adoptees.Ron, the volunteer, was fantastic. With his professionalism and knowledge, the process was effortless. Additionally, the store associates were welcoming and attentive.Thanks!
I tried to purchase a tortoise that looked neglected and they refused me because I plan on putting it in with my beardie. I have done extensive research and know what is/ is not possible. They just wanted me to spend $$ on a tank and all the works.
Been here twice to get my dog nails trimmed and they remembered her. Friendly staff. Highly recommend this location
Upon my visit to Petsmart a few weeks ago I was very disappointed with the customer service I received, I was searching for new food for my corgi when I encountered Derek. I asked Derek if he could help me and had any information on the best brand for my dog seeing how the kind she has currently is not working out for her. He was beyond rude while talking to me, he was very unprofessional, and gave the impression that he hated his job and would rather be anywhere else at that moment without any help he walked away and another employee helped me. The new employee to help me was very professional and the only reason that I stayed at Petsmart and didn’t go elsewhere. Petsmart should put a little more thought into who they are hiring these days.
Emily H. gave my Min-pin mix a full groom today. She is caring and did a lovely job with my old gal. Her coat is so shiny!
They can be very good, if you get a skilled compassionate groomer. I had lost one because she moved. The facility is top notch.
My fur babys groomer Amber is amazing. Never have had an issue and feel confident leaving him with her as he does have separation anxiety sometimes. His cut is always on point. 🐾👍
Our puppy has stayed at petsmart hotel on three separate occasions. She has been well cared for each time. Staff is wonderful. We can leave our puppy overnight and feel very comfortable that she is being well taken care of and is enjoying her stay.
Poor communication, poor workmanship, was charged full price as was told not to bring pet back because he was too old. groom not finished and was still wet. No apology jet here is your full price bill. Will not be back ever, even though we have been there with him for ten years. SAD
Liz is excellent! Quiet if you want her to be, talks if you want. Very comfortable, climate controlled, mood music appropriate, at the right volume, lighting not too bright, dim but not eerily dark. I highly recommend Liz, best massage therapist Ive ever had!
My saleswoman was a very professional adviser on my choice of fish. She was not afraid to advise me otherwise of my previous decision and I liked that in her. I only wished that I would of gotten her name but I was in a rush that day. I am sure I will run into her again when I come there next time. Please let her know. She sold me 3 cichlids. I was with my grandson. Tell her for me thank you very much for her advice. I am very pleased
Ease of ordering dog food online, and they were prompt in bringing order to car with curbside pickup. Employee had a very positive attitude. Will definitely do it again!
They sold me two fish with the ick that after being in out tank for 48 hours we noticed. Our fish tank has been set up for about six years and we have never had a problem. They then said we could return them. But they would not treat the tank. So we had to go buy treatment for our whole tank. Very dissatisfied, will never buy fish from here again.
Ok, but high priced items. I can buy the same things on Amazon or find similar things at Walmart cheaper! All the pet stores need to step up or update as much as Walmart and Amazon does!
This place had ample snacks including but not limited to: Goldfish, Cats, birds, Snakes, and Guinea Pigs.
I took my dog to get a bath and get his nail filed and when I went to pick him up he seemed scared and traumatized. I don’t know what happen but from the beginning when I walked in I had a bad feeling about it with all the dogs in the crates and how loud it was. For his bath he smelled like wet dog if I could’ve known I would’ve bath him myself and I had to bath him anyway because he kept scratching after I took him there. Overall it was a very bad experience.
Very well stocked store. Great prices. Repeat customers
I was so excited to pick up a guinea pig from here, no one mentioned that it also came with ring worm. Which has now spread to my other guinea pig. So now I have two guinea pigs with ring worm.
I love this store! Always clean and most cashiers and workers are helpful and nice! The pets seems to all be taken care of really well. The staff is knowledgeable on the items in their store.
Sam the bather did a wonderful job on my husky. Been bringing my dog here for 5 years and she did the best job. My husband and i definitely will be having her wash our dog again.
Horrible all the employees are very rude and have no knowledge on animals. Why work at a pet store if you don’t know anything about animals. I went in to hold the chinchilla to see what his personality was like and he was the sweetest thing. All of the employees said he was vicious and aggressive. A complete lie they just said that because they didn’t want to take him out. I only go to hold him for like 2 minutes and one employee walked by and said to put them back they are not allowed out during store hours. She should mind her own business. On the cages it says Do you want to hold me? Ask for an employee to help you. That’s what I did and they were not friendly. They best employees their are Brianna and Tyler the rest are snotty and stuck up. Also the chinchilla and guinea pigs should never have plastic in the cage. They chew it and if they swallow a piece it will harm them or even kill them.
Decent place, except the woman who works with the fish who has been doing this for fifteen years sold us fish infected with ich and ended up killing off my entire fish tank. Never had any problems with any sort of fungus or parasites in my fish tank until I bought fish from here. Dont claim to know your product and then sell unknowing people infected fish!
Great grooming experience. We walked in and they took us right away. Just a nail trim, but our dog hates it. He was a good boy and it only took 5 minutes.
Wish they had more pet food supplies for fish, freshwater fish to be specific. Had limited options whos ingredients were more than questionable. I go to big chain stores to have options immediately. If I knew I was going to waste the gas I would have gone to Amazon and got it to my house just as fast. Please update your product selection and prices to match reality
For Christmas 2015, our family decided to set up a fish tank at home. We visited this store to look around for ideas for decorations and other accessories for the tank.My boys loved pet stores, and this one did not disappoint, there are several types of live animals there to look at and the equipment needed in order to keep them as pets.It was clean and neat. The employees were friendly and helpful.
I just spoke to a woman named Christina on the phone. I spoke to her regarding doggie day camp for my beagle mix. She was very informative and helpful. Im very excited to send him there now in a couple weeks while Im working! Shout out to Christina for being personable.
Great people and I bought a pet bed that was amazing. It was soooo soft and my puppy loves it. Also this place is wonderful because they treat your pet like family and have events for them also.
Just drove an hour and twenty minutes for my dog’s 2:00 grooming appointment. Got a call at 2:27 to say she was pacing and had diarrhea and they can’t cut her hair she’s too stressed. Maybe 27 minutes in a cage caused the stress. She’s not used to wing caged. They wouldn’t listen, she said they were too busy today. Too bad, I usually tip well.
Mixed bag on employees..one day went in and ask for 2 algae eaters got 1 danio but was charged for a Cory...next time no problems..still very pricey
Loved all the outfits to put my pup in...they had holloween costumes!
I go in here to pick up wax worms for fishing. Sometimes they are out of stock. And you also have to watch is some of the containers of wax worms have quite a few did ones in them so sometimes it takes a while to find a container that has good live ones. Ive always found the staff to be helpful, knowledgeable and willing to answer all your questions.
Best customer service Ive ever experienced. The sales staff was exceptional
Great staff! I always bring my puppy in when I shop there and they always greet her with a treat at the registers.
Its a good place to go the employees are nice except someone took off with 21$ that my husband dropped by accident and didnt hand it over like a respectable person would. Store is great employees are great customers suck.
I just needed a doggie life preserver, but the large selection of everything makes me want to go back
Really nice folks and great selection in the store itself. My only complaint is that the pet hospital staff in the back exude an attitude of being above the rest of the petsmart staff and will quickly let you know that they are a separate entity. Dont try asking them any questions!
Great haircut from my dog
Didnt have the molting seeds my birds eat. Out of stock on alot of things even a medium size tunnel for my Guinea pig. Donna Eubank
Customer service could use some work. Went on 11/21 around 6:30 and the employees were screaming at each other while i was in between them in the aisle.
I trust PetSmart to properly care for my two dogs. One needs medication daily to prevent seizures. My girls always look forward to their stay at PetSmart.
Friendly staff, appropriate amount of live inventory
Manager was great - used coupons that we normally have issues with from other stores / clerks. Very friendly and greeted each customer with a smile
Their pet hotel is an amazing place to board your animal, the added benefit of having a vet in the building is great. They have a good selection of products and very friendly staff.
Fish died within days of purchase despite perfect tank parameters. Other fish in tank fine just the petsmart fish died.
I love Beth for dog grooming. My last German shepherd I rescued at 20 months old was dog aggressive and didnt like many people. Beth was able to manage her and did a great job keeping her calm. She groomed her for 8 years without any incidents. Now she grooms my 13 month old german shepherd since she was 4 months old and does a fantastic job. She truly loves dogs and knows how to handle them.
Excellent service , take great care of my kids a great selection of foods ,snacks and toys I can find it all at my favorite pet supply store.
Adopted a guinea pig they had from the spca. Very helpful clean and professional people here.
I can only vouch for Amanda as a groomer. I have taken my two golden retreivers to her numerous times and they have been groomed very well. They are also happy when I pick them up. I will continue to use PetSmart grooming on Amelia Dr. in Orchard Park.
Honestly, one star is generous. Used to take my dog here to get groomed, but after one too many times of them clipping her nails to the point of bleeding they told me they were not able to handle her and to take her to the vet because there they could give her a sedative. We had also used their boarding services because our vets boarding was full. After she spent 2 short weekends there she messed in her kennel. She is almost 2 years old now, and has been house and kennel trained for almost a year (we got her a few months before she turned 1). Not only was she off her normal schedule, but now she was no longer kennel trained. The only reason I can think that this would happen is because they dont take the dogs outside, but just make them go in their kennel. Our dog is very well trained, and listens incredibly well so someone had to have done something to break her training. This is no way to treat dogs, even if they are just animals, they should be treated humainely, and this simply is not.
Very clean. Great variety. Need more cashiers, always a long line and one register open. Employees could use an attitude adjustment.
Good selection for supplies and usually the best prices, especially if order for store pickup. Guy I talked to about keeping pond fish over winter was great, knowledgeable.
I love this place! They always do really well with my pups haircuts and nails
They have really good sale prices on items that are needed. The workers are always friendly. Its a great place to buy my pets what they need.
Advertised big sale and discounts from 12 to 3 today. Went out of my way to get coupon during event, arrived at 2;30 and was told they ran out of everything. Will not be shopping here anymore!
Always have what i need in stock staff is helpful and friendly
Awesome! My shedding Labradors came home with No Fur Flying Everywhere. Love the Furminator, they used for them.
Great store to get all your pet items and the staff is very friendly too!
Had help almost immediately and my dog was more then excited to pick out a toy abd get a treat from the cashier!
The curbside service is great and the grooming salon girls were knowledgeable and understanding of Penelopes first visit. Price is the bomb.
Nice store with nice employees. Very clean and good selection of dog treats, toys, and clothing. Love the adoption days with Joyful Rescues there
Always happy to bring my two english bulldogs in here! We get stopped all of the time to have a small convo about them... It really means alot to us and our little pups! Thank you!
Great pet store. All your pet needs. They could stand to better train their staff on the products they sell though, thats my only complaint.
Had an online order ready in an hour
Went for prescription food. The associates were VERY helpful and friendly!
Wide variety of products for all domestic animals. Prices can be a little bit high sometimes but better if you check online because they seem to have cheaper pricing
Great selection of Merrick cat food. Great assistance from employees
Dog boarding is messed up. I was told a certain price around 200.00 but it actually was 900.00.. Management did not care. I was shocked due to the attitude of the girl who charged us and the managements response.
I wonder if pets really do reduce stress and promote wellbeing. I felt I had taken some turn into ugly hubris. Am I a righteous prison guard or do I just have a fish tank.
My pets are always well taken care of during grooming. Emily is my favorite.
Great store! Always well stocked..clean and the friendliest employees...
I still go to PetSmart when I need something like my cat litter I can only get here.. however I usually just end up ordering off of chewy because its cheaper for me.
This morning 8 :30 am and I got treated like a teenager late for the exam! Usually i can blow off a bad attitude but when 2 employees gang up on you because u are late its hard not to ask to speak to the store manager. I apologized for being 15 mins late and then get the first snotty slap your appt was at 8 not 8:15 again i apologize and feel bad.... Im so sorry I wrote 8:15 in my purse calendar....her response very snippy was you should reschedule but we should be able to fit you in again in a very apologetic voice i say thats fine i will still take today, so she proceeds to slam down the mouse on the desk and let out a big groan....to which i say hey ive been coming here for years and this is the first time i have been late (we had a snowstorm the day before so it was a little slow getting out) and from the back of the room another female groomer says Mam .... (which right away raises the hair on the back of my neck and i can hear my heart beating in my ears)....we all got here on time IN my head im saying well gold star for you....instead i say im sorry (again) but i dont appreciate being ganged up on. I wont be bringing Abby here anymore. Their loss....i am a darn good tipper! My point to the manager was you never know whats going on in a persons life so if their day is running a little later than usual or they just have an off day dont stand there making them feel like they broke the law or something! These women I got b-slapped by this morning need some sensitivity training or something! Take a chill pill!
Have been searching for a prescription food and was so lucky they had it! They made it easy to get with a script too!
I go here for the banfield pet hospital. I will always recommend them. I have taken 4 dogs there and they always get the best care
Many wonderful pet supplies and its great to be able to take your pet inside and then they can pick out their own toy like my dog did....
Grooming service was very flexible and did an a fantastic job with our dog Amore.
Clean well stocked store friendly staff.Offers many services such as doggie day car & hotel for boarding, vet services.
Awesome staff (: been here a couple of times and the people ive asked for help from seem to be very knowledgeable, especially when ive asked about the fish and small animals. Love this store and its not too overpriced either (:
Great customer service
Large variety of betta fish.
Wonderful groomers went above and beyond with the care of my furfriend. Spent 4 1/2 hours with him and did a great job.
The people on the grooming area were great. They took care of the services for our dog in a timely and professional manner.
Always greeted when we walk in and always giving special attention to our little fluff ball pup! Great store, easy to navigate and always someone willing to help!
We went there to get Guinea Pigs there were two old ones so we got those, but we wanted two more, so we asked “do you have baby guineas pigs” they said that they didn’t know and they will go check in the back. They ended up having a bunch of babies so they took us back there. We went into the back and they had one of those cheap plastic 4 drawer storage carts, filled with baby guinea pigs. There were about 20-30 baby guinea pigs in each SMALL drawer, no bedding just ONE water bottle in each drawer, that’s it.
Great selection of cat products.
Lots of dead fish in tanks noted
Not bad for a new store. Although ordered a bag off dog food they didnt have in stock, waited 2 weeks still hasnt come in
Staff was helpful, and friendly. Store is very clean, well stocked and PetSmart has good deals
Our new cat enjoyed everything we got her almost everything. She didntlike the harness
Alot of choices for pets. Staff helpful. Prices have gone up alot!
Such confusion, got an email at 9:14am saying my order was ready for curbside pickup, employee had no idea why I was there and informed me FYI we dont open until 10am ?!?
The staff was very helpful with getting me what I needed.
Nobody really around to help, understandably due to short staffing, still a great experience with the cashier, so 5 stars
Nice store. Usually stocked well and employees are friendly. Banfield vet right in store which is convenient too.
This place saved my dogs life..the Vets are stellar and the grooming Dept is top notch in making sure your dog leaves fresh clean and happy
PetSmart Hotel staff is always very friendly and I have only had good experiences during dropoff and pickup.
Needed to exchange some pet treats, they were happy to exchange them🙂
The store is very nice with a ton of products, but the prices are quite a bit higher than Pet Supplies Plus.
The guy that helped us was extremely helpful and friendly and knowledge. Wont ever go back to the place in north tonawanda
Very nice employees. Always helpful.I have bad back . Will always help load .Prices are very competitive.
Just stopped today to get a few fish for tank. Woman in that department was very helpful
Clean and have everything you need for your pets. And always cute kitties or other animals to visit. Often adoption events as well.
Had adjustable dog collars, went to a lot of other stores to find one that is not a snap in one.
They treated my girlfriend dogs well 🐕 & like my kids as well...
Great customer service, good variety of products and services
Deelish keylime cheese cake and had a specialty carrot cheesecake quickly another favorite.....always the best, of any commercial bakerys I have ever had
Lots of selections to choose fromKnowledgeable staff , clean , brightly lit store
Staff was very helpful. Store was very clean and organized. Shelves were neat and stocked.
There were many dead fish among the other fish in the tanks. The girl working appeared to be busy talking with another coworker than even asking if we needed help.
We love pet smart. Very pleasant and great care of my best friend, Moose.
Pretty good petsmart. Usually have all the items I need in stock
Always fun coming in and seeing all the dogs and can always find what I need!!
They are such wonderful people& street you like family. Love there prices&selections.
Has everything you need, store clerks are friendly and helpful. They even clip dog nails very inexpensively.
Great place for your animals to enjoy, prices are fair for food.
The highest priced place Ive ever seen, pet supplies plus is exspensive too but not like this
We leave out dog here whenever we go on vacation. We got our fish there. It is a great place when you need anything pet related.
Griff has been spending vacations here his whole life. Always has fun and is well taken care of.
Good prices, friendly people. The doggy daycare makes it loud there but Im not usually in the store too long.
Ordered a dog crate after hours they had it ready first thing next morning. Great service
Needed crickets and they had them.
The staff has always been very friendly and helpful and I can always find everything I need here.
They always have what I need, whether it is pet food, grooming or vet services. The employees are friendly and the store is very clean.
Had a great visit at this PetSmart, their knowledgeable staff made shopping a breeze. And the kittens, aww man...the kittens, they just melted my heart from cuteness.
Sold me a snake they had for a day that was sick also died with in a week no matter my efforts and I had a great bond with that snake would give you no stars if I could would never shop here again
Ease of finding what you need, always stocked with what I need and super great customers service.
Disorganized, and surprising high in prices. I waited for 40 minutes and still no one to help ne
Its really nice they treat your pet with love and care 🐶🐶🐶
Great for grooming, very accommodating for my dog who doesnt play well with others
Great staff, gave my daughters dog a great haircut, and nail trimming
Taxes are too high. East Aurora will likely loose PetSmart or will relocate nearby towards West Seneca, Depew.
Was my first time there and really liked the lay out and all the services they offer.
I would always go there. We have fishies and we are often there to buy staff for them. Next step is to adopt a cat from the store :)
The prices are a bit nuts for a large chain however the staff there is always cheerful and helpful.
Always clean, pets welcome, helpful staff. They have also changed supply companies, since finding out the old one was abusive to the animals.
Standard PetSmart. Usual selection, seemed to be only one person working.
Everything I needed however still very shortstaffed!
Enjoy looking at the Halloween costumes for the cats/dogs 🐾🐾
Animals go to vet at this location and i love it. Otherwise carries a lot of the normal petsmart stuff.
Friendly staff and lots of good options. Also, they have puppies sometimes, which is great.
Great place for all your pets needs.
Wonderful store with all your pet needs.
We swear by this place and banfieldpet hospital inside all the staff are the greatest only place we would trust with our dogs
Visited the vet at this location and they provided an outstanding experience for us.
They were so gentle with Lily. It is well worth traveling a little farther.
Great store ....always stocked...good prices...friendly,helpful employees!
Everything you could need to take care of your pets. Sometimes you can find some great deals, too.
Well maintained floor space, well stocked with products, and most important the animals appear well cared for!
Great store friendly and helped me get a discount by using internet. Amazon and chewy.
Love the store, very helpful employees
Solid store with nice and helpful employees
Just a quick stop to look at fish. They had a good selection if fish and fish supplies.
Didnt shop. Was seeing if they had dogs for adoption. Some stuff seemed a bit over priced but it was clean
I love this store and its associates!
Large assortment of food,toys.Very clean and a friendly staff
Awesome staff at both the store and at banefield pet hospital.
They had everything I was looking for and not for a bad price.
I go there for the tropical fish. The selection is getting worse with every visit.
Everything that I was searching for...customer service representatives were excellent!!!
Nice pet store. Well stocked. Has Dog grooming available.
Just got the dogs nails trimmed, $10.00 each. Great job
Adopted a kitty. Adorable. Supplies a little pricy, but had everything we needed.
Decent selection of supplies. Staff could be more available and friendly.
My dog enjoyed picking out his own toy
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-04-08I board my kitty at OP Petsmart Hotel and Collin, the Manager, and his Staff are all so amazing and caring. My kitty had a tough time adjusting to being away from home. Collin found a way to make things better and to put me at ease through the stress this caused. Petsmart is so fortunate to have Collin and his wonderful staff.
Review №2
2022-02-14We absolutely love the Pet’s Hotel at the Orchard Park PetSmart. This is the second time that I’ve taken my dog there and plan on coming back. Everybody takes such good care of my little girl. She can be very nervous and fearful but the employees treat her very kind and gentle. The manager of the hotel, Collin, is amazing. My dog has taken a liking to him so he always makes sure to check up on her and give her lots of pets! The employees are all very honest and tell me about my dog and how her stay was. I know when I drop her off that she is in good hands. Thank you guys for taking such good care of my Cecelia. ❤️
Review №3
2022-06-13Best Petsmart Ive ever been to! Awesome selection in a nice clean environment. The staff is so friendly and all the animals look well taken care of! Highly recommend this location.
Review №4
2022-04-11Great place to shop, but hours of operation are confusing. They should have one set time that the store opens not two separate times. They have one time for grooming only and then a second time which is an hour later for the store. However, they are letting people go into the store and shop before store hours. The automated doors are not turned on so people are forcibly opening them. They should choose and fix the hours of operation to one time only so that the confusion does not happen.
Review №5
2022-05-13Store is clean and the staff is friendly. Especially the cashier who took care of me. Cashing me out and signed us up for puppygarden classes, she was awesome!! Sorry idk her name.
Review №6
2022-05-15Would be 5 stars but theres no doggie wash station unless you want to go to one of their groomers. My dog was traumatized by a groomer at another per supply store so we have to do all her grooming.
Review №7
2022-05-31Used to really like this pet hotel.. but after being told we had a free day camp visit they still charged us.. this is not a good way to treat your customers.
Review №8
2022-06-17Very good experience the staff let us know everything we needed for my daughters new pet
Review №9
2021-06-14The store is clean. The staff are friendly and helpful. The groomers are kind, gentle, and knowledgeable. Prices are affordable. A wide range of services are offered. *If you have a Senior companion I highly recommended Amanda*
Review №10
2021-06-25I am typically pretty happy shopping at this PetSmart. My only gripes are routine fish stocking and petcare customer service, but I dont believe this is the only store with this particular issue. Distribution centers at most retail stores have been affected because of Covid. And petcare associate service is spotty but again, I think its due to Covid staffing. I recently purchased 3 butterfly koi and 2 regular koi from this location. The colors are starting to come through after being stressed and they are all beautiful. Very happy with my purchase. Will buy more in the future.