Kerbside pickup
Yes
PetSmart in Oswego
Categories
Location on the map
Oswego, Oswego County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 315-207-7205
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (185)
My family and I took our golden, bo, to his first grooming at pet smart and Mackenzie was very thorough and asked questions about his health history and made sure she knew how he usually behaves when he’s brushed, bathed, or trimmed, and was very patient with him. The whole staff was very welcoming towards him and overall made it a wonderful experience for his first time and we will definitely be going back!
I do not like this store, my husband feels the same way. I was mad about 2 minutes after an associate asking us how big our tank is. We have a 65 gallon freshwater aquarium. I have had a large tank for 20 years and have had good luck with my fish and tank and know what fish to and NOT to mix in my tank AND HOW MANY to put in my tank! This is the third time I have gone into this store and EVERY TIME, I have been asked and told the same stuff by different associates. I am so sick of being asked first what size tank do you have? And then being told well, you only want this many of this fish! I know what I want and I know how many I want!!NEVER AGAIN WILL I GO TO THIS STORE FOR ANY THING!!THEIR PRICES ARE HIGH ANYWAYS.AND...Country Max has a better selection of fish!
Good customer service. Decent selection with good alternatives to the Supermarkets. But, not always stocked with all sizes and varieties due to size of storm however, staff will help you order online and ship to store to get exactly what youre looking for.
Weve been going here for about 2 years. My boys love going. The staff is friendly, professional, and caring. And my boys always look and smell great when they leave. I especially like the Chi package. It lasts for weeks.
I Went and GOTTA A betta fish today.And I love my new fish.from Dee--11/3/19
Associate greeted me as I entered and brought me to the item I was looking for. I was not going to buy because to expensive. I told them I can get it cheaper on line. They said if I can show them they can do price match. I will definitely go back there again
Employees were wonderful. Only two complaints, they did not have many types of fish for sale. Secondly, their prices are a bit high. Clean store and well lit.
Staff is wonderful and seem to love their jobs. The groomers especially Sydnie are amazing and treat your furbabies like their own. I trust them to care for my baby girl!!!
My fiancé and I got there at 8:35pm when they close at 9pm and they still waited on us, helped us find what we needed, and didnt rush us out... Great job
I love pet smart they dont carry clothes small enough for my Bella but they are kind and considerate and very helpful. The associates told me where to go and find items small enough for her. Thanks Pet Smart.
I came in with my beautiful Hound, when I took her in she had to be wheeled around because she was very old and sick and couldn’t walk on her own. Since I knew it would be one of her last days, as soon as the cashier asked what I was coming in for, I broke down in tears. They hugged me and helped me feel so much less alone. That is above and beyond for ANYONE let alone a random cashier at pet smart. My dog has since passed away since this was months ago but I am planning on taking my new dog there very soon. I have no problems going back to a place that treated me with the best care possible on one of the toughest days I’ve had to face. The people there are angels and they deserve 5 stars. The store is small but it’s right for where it is placed. I would never regret giving this place business.
Great place for supplies but if you need anything large like a cage for tank stand there not the store to go to. Your better off ordering offline or going to a major chain store. Not there fault. It isnt intended to be the one stop shop.
I’m sad to post this review but I feel that I must. The worst place I have ever been to I’m not the type of person to rate this lowly but these people are horrendous. First off I have bout DEAD animals from them. I once bought a hermit crab that I was told was just hidden in his shell but he was really just dead it was then replaced with a live hermit crab. Another horrible experience was the way I was once treated by staff. I once purchased a lizard from the establishment and didn’t know much about the crickets I was meant to feed him so I ask the staff what kinda of food I was meant to feed the crickets and what kinda of storage to keep them in. So the staff lady brings me to this extravagant enclosure for crickets that was like 40 bucks I was not spending 40 bucks on crickets I tell her this and she tells me I’m a lizard murder yeah insane never shopping there ever again.also my lizards doing just fine FYI
It was wonderful. My dog was well taken care of. I got her nail. groomed and ears cleaned for a wonderful priced.
Sydnie S groomed our 3 year old Corgi and she did the best grooming job hes ever had . I was completely amazed at what a beautiful job she did on him . I cannot recommend her enough .
Groomer was great; everything else was awful! They do not have enough groomers to staff the salon, which mean my dog was double-booked with another, making all of the process longer. Cashiers cannot do anything to help the process - getting dogs ready, moving people along - and there is a pile of people waiting at the desk for their dogs. Unscheduled appointment with nail trims SHOULD BE BANNED as this caused great distress for customers and dogs. My dog and myself were both anxious with the amount of people there, and Im definitely angry that my scheduled appointment that I spent $70 on was put on hold for some unscheduled, inconsiderate person to come in and have their dogs nails trimmed and stopping my dogs appointment. The groomer was in over her head because of a store policy that is asinine. Unfortunately, we will not be going back.
DO NOT BUY FISH THERE IN OSWEGO, NY during this covid. They hinted on the phone as they are not deemed essential their fish selection questionable. We bought 3 from there, turned out they were sick with ick, died and killed all our expensive fish we had a very long time.
We’ve purchased fish from here countless times and the lifespan has been days/weeks at best. Most recently, I bought a fish tank for my son which leaks right out of the box.If it was a one-off thing I wouldn’t say a word. But the stock & products from this place has consistently over the last few years been trash. It’s a sad day when the most “reliable” option turns out to be the same stuff from Walmart. Never again.
We have had our dog groomed there several times. The staff was easy to deal with and professional. Perhaps a bit more expensive than other options but worth the convenience
Everytime I come in here everyone is so nice and helpful with anything and everything I need for my pets.
Great place staff are aways able to help and only thing they should get more saltwater stuff
Had a very small amount of anything and the service wasnt the best. Extremely expensive compared to other better pet stores and just all around a horrible experience
Love this place ,I could spend hours looking around , I always end up buying more then I came for - the groomers are awsome & very gentle with my chihuahua Poco - thank you so much
For your information i have not stopped in to your store in months, as your survey page stated. Once in a while i stop in to get an item. In the beginning i thought that your store was nice good place, good variety of items. Even had my dogs nails clipped at the one store in Clay,NY. i went to the one in Oswego for his nails but i will not ever go back there again, definitely not for that. The way they handled my Jack Russell was totally UNSAFE. Why do you not have 3 point harnesses for these dogs?? So they can STAND SAFELY on the table! The Girl called for help for the nail cutter to hold the dog in the air (about three feet) off the table to cut his nails. If he had squirmed like he normally does when picked up he could have/would of gotten dropped, HURT.
My first experience with PetSmart Grooming was a very successful one and I highly recommend them!
Had all of our needed products displayed and overall a friendly atmosphere.
Cant really think of a negative experience, the care and conditions of the animals are always very well whenever I arrive, used to shop often for crickets and meal worms. Each time i would ask for fresh crickets and they would never huff or fuss about it!
Cancelled our 2 dog grooming appointments because we didn’t confirm app. Message they left was just a reminder and there was no need to call back. Get your stuff together and start selling American made products. Overpriced also
This place has a great large variety of all kinds of things for all kinds of animals. And my St. Bernard loves coming here. However, the employees have never been super friendly. Back in April when there was still snow out, I went in Petsmart and the front of the stores floor was soaked in water. After grabbing a 50 pound bag of dog food I slipped and fell trying to carry it to the register. The 3 girls at the registers never asked if I was okay or said sorry or anything. They just looked at me and continued on with their conversations. Considering they were all 3 standing around, Im sure one of them couldve found time to mop up the floor and at least made sure the customer was alright.
The people there are very friendly and helpful. I have no problem finding everything that I need for my cat and fish. Thank you for a great shopping experience!
I had an appointment at 4:00 pm. To have my husky groomed, I arrived a few minutes early, they said i had to wait til 4. At 4:04 a girl came outside to get us, i took him in and she said she needed to change his bread because he is a big dog. She said it would be $88.00 plus tax. And take 2 plus hours. I said ok. We swapped out his collar and i left. At 4:10 she called me and said she cant do it he tried to bite her thats very hard to belive... NEVER has he showed that kind of aggression before... he has been rhere 2-3 times before... UNHAPPY PET OWNERS
Good treatment of my furry baby very well
Awesome experience. Everyone at the store was so nice. Madison was great with our pup. Highly reccomend their grooming services.
I lost my big dog yesterday to Lyme disease and kidney failure even though I had advanticks on him. I called up Petsmart and offered without argument they took back the flea&tick meds for my choice of either exchange or full refund. I had purchased this in May but they did this anyways! I ended up exchanging b/c I needed more advantics for my cat and Wheaton terrier who is much smaller than my big dog was. They are the best.
I was really surprised about some of the stuff they had there, the staff was very nice and helped me find something for my dog.
Dropped my dog off for grooming. Picked him up and he was still a bit damp and his nails were not clipped. Apparently their policy is if your dog gets angry or doesnt like something, we dont do it. So I paid $50+ bucks for a bath and haircut because my dog doesnt like his nails clipped. Blah
Helped me get the right food for my dogs. Thanks now they are eating again.
I recently moved from the area and have taken my dog to a few other grooming locations and they have been horrible. I truly miss getting my dog groomed at this location. My dog was always happy to go.
Excellent service..the young man helped me and he was awesome..
Friendly and helpful staff
We love Makenzi ~ she always greets DannyBoy with such affection and does such an amazing job with his grooming. We wont go anywhere else :)
Employees do not greet or assist customers unless asked. Not very friendly environment.
They have all of the basics - food, dishes, collars, etc. Although its really small.. The isles seem too close together. They dont have any animals for sale except a few fish.
The Oswego Store Staff were extremely friendly, cheerful and helpful. Provided me with information from outside the store. Went above and beyond what I expected.
The store was very clean and had a large inventory. The staff was helpful. I was fortunate to hit it at the right time for a good sale.
Super friendly staff who love caring for your pets. They did a great job grooming our dog.
Bought an African dwarf frog, but the employee helping me did not seem confident in what I should feed the frog. He said there was frog food but he handed me crustacean food.
This is THE store for all your pet needs. Prices are really good. Do you need your dog groomed? They do this, too.
Employees were very kind here. They went the extra mile by helping me find coupons for my purchases.
Called ahead twice asking if my cat could get a clip here, both times was told yes and given the groomers hours. I show up today with my elderly cat, turns out they DONT groom cats, their groomer isnt certified to, and tell me I should have called ahead first. Made my cat sick from the stress for nothing. Wont be coming back.
I walked in not knowing about what pet needed and was pleasantly surprized with assistance of store employee. Thanks for help given and courteous service.
Also they failed to stop a woman from taking money out of my grandsons college savings account.
If you want your dog groomed make sure you bring your paperwork on rabies
Used my $10 coupon and they even let my sister use a different coupon I had for her stuff!!! The people that work there are always willing to help you out.
Always well-stocked with a wide variety of cat foods.
Friendly staff, good prices, and you can earn points and money off everytime you spend money there.
Professional and knowledgeable staff. My huge Rhodesian was comfortable throughout the process. Thank you!
Swift, friendly service. Will always alert me to a sale or offer if Ive missed it. 👌
Very helpful, friendly, pet friendly too, clean, has everything youre looking for including information.
The dog toys are awful! My puppies tore them up in a day and the toys are left in small choking hazard pieces.
The only place I can get a 30 lb bag of Iams at a good price. And who doesnt like a store you can bring your dog.
They scheduled my pup for a groom and didnt call or text when groomer called in sick. Just let me go guys.....
Went here yesterday to get stuff for my puppy super helpful and got a bunch of discounts. I only wish the store was closer.
Friendly staff and very informative. Prices are resonable and they have a wide selection of items.
Its always where I go for my cat supplies. The staff is always friendly and helpful.
Very small. Not much to choose from. Did not have what I was looking for. Dirty and smelled like dirty animals.
This is a very small PetSmart store but the employees are very nice. They really only have pet supplies and a few fish related pets.
Oswego PetSmart the BESTThanks Cameron, for all your help and advise !!
Good people, very helpful, prices ok
Dont like doin things on line, but it wuz easy to navigate
Was looking for some fish for Christmas and they had some dead fish in the tanks and way to many fish in one tank
The Staff are friendly . The groomers do a Wounderful job on our 3 dogs
They have quite a bit of supplies for dogs, cats , rabbits, and hamsters but thats it
Extremely expensive, the workers here dont know much about the products. You can get the same products from Walmart for half the price.
It was okay, not enough cashiers and it looks like the inside is falling apart.
Great staff: ready to help.It is very clean place.Large parking.
The employees are amazing people and are very helpful when you need it
Friendly staff bringing my baby to get his nails done and teeth brushed yaaayyy
Small location. Very limited toy and treat options.Nice staff, though.
Employees were very helpful and kind
Friendly staff a bit on the high side price wise compared to Country Max across the road.
Small store but has everything you need. Very friendly knowledgeable staff
Has pretty much everything you need, however theyre unfortunately a bit pricey. This is why I shop elsewhere 9/10 times
Nice options for pet food and toys at a reasonable price. Helpful staff.
Very knowledgeable and extremely friendly .
Love this store and they do great grooming with my fur babies!
Great variety of pet products & services, very friendly & helpful staff
Very family oriented just ask my dog
Got some fish and they are doing great 5 week later
77.00 to get a small dog groomed.Really....Not again thank you.
Very friendly staff, can answer all my random questions involving my aquarium needs.
Was under renovations. Was not very well positioned for what we were looking for.
Helpful staff. 80% of merchandise is expensive and doesnt compete with area stores.
Did not have what I bought there 2wks ago, they must not check what their out of. Was disappointed.
Helpful staff always price matchs the online price to save me time and money
Great deals on dog toys. Got my fur babies new toys
Its a micro store so they dont have much but the staff is always super helpful and friendly
Quality items. A bit pricey.
Didnt carry fresh refrigerated dog food. I had to go to Price Chopper.
They have everything for pets. They do grooming as well.
This is a very small store and it doesnt have as many products compared to other PetSmarts
They were amazing with my dog who has separation anxiety
Always have what we need for our fur babies
Always great service with a smile. Great job grooming
Small store. Great staff!! Only wish this store was closer!
Good prices friendly staff
A little overpriced and not a great selection compared to most other PetSmart locations.
Oswego pet smart. Is clean and staff is friendly and helpful
Very helpful employees
Always friendly workers, good advice!
Cashier checked his cell phone while I was trying to check out...
Managers are very helpful and sweet.
Variety of toys, dog food, holiday items and medications.
Expensive. Had everything i needed. Location good.
Staff is always rude two times Ive been there
They have whatever you need but its pretty expensive
Great pricing and super staff
Got my 🐕🐕 birthday cake
Very helpful, but also pricey
Had to wait 20 minutes for the manager to get the flea medicine. :(
Same fish keeps dying, I give up. Im going elsewhere.
AWESOME place, very helpful staff...
Most of the staff is knowledgeable and polite.
Staff is very helpful and friendly.
Best PetSmart Ive EVER been to!
Staff is always nice and helpful
Great employees
Way to expensive would rather go to Walmart
Very helpful and friendly staff
Not much selection of cat doors.
Always have what Im looking for.
Their staff is very helpful
Very nice and helpful staff
Great clearance items. :)
Not much variety of Kong products
Always have what I need when I need it
Friendly and helpful associates!! Thank you!!
Didnt have my duck ball
Sale rep entered my phone # wrong.
Where we get our set supplies
Really friendly and helpfull
Very nice store
Knowledgable and helpful staff
There are never enough sales associates
The groomer Mckenzie is amazing!
Tons of supplies a little pricey
Got it all..Pet clothes expensive
Not very friendly workers
Good place for pet supplies
Got great deals
Good customer service
Customer service is great
Like it for my cat and fish
Awesome prices
Nutro is sold there
Always friendly
Friendly service
Very friendly Always
Great workers
Great
Helpful ataff
Good people
Good lunch
It was a okay place.
Great people!
Love this place
Nice people
Pricey
Clean and friendly
Pricey
Friendly people
Overpriced
Pet supplies
I found everything I was looking for and they took great care of me.
You get almost everything you need for your pets, few animals, courteous and efficient service.
Total reviews rating 4.1
185 Reviews for PetSmart 2023:
Review №1
2022-03-15Our new puppy Sage loves the employees at PetSmart! It has everything she (and our cats) could need ☺️
Review №2
2022-01-19Friendly and knowledgeable staff, always willing to help with anything you need. Store is cleaned and fully stocked. Every time Ive had my pup with me whilst shopping both me and the fur baby were always treated so kindly and made to feel like a valued customer. Love our little Oswego store.
Review №3
2022-04-06We get our dogs groomed there te staff is excellent and very knowledgeable
Review №4
2021-12-18I took my mini schnauzer Zeus there for a grooming and they did a fantastic job on him. More importantly he was treated great and thats whats most important to me.
Review №5
2022-04-28Workers are super helpful and the place has just about everything!
Review №6
2021-10-17Our dog Chance was groomed by Nicole and she took such good care of her. Chance was calmed by Nicole and Nicole was able to wash her and cut her nails. Couldn’t be happier with Nicole and PetSmarts grooming services.
Review №7
2022-03-13This is a mini Petsmart but the only one around if you dont want to spend 20 to 30 minutes in a car. Its definitely gone down hill since it first opened but its still a Petsmart and Im a huge fan of the company. This location is ok but carries less due to its size and the people arent as friendly as other locations I have been to. My groomer has since opened her own shop and I followed her.
Review №8
2022-02-19For a small town, I love the convenience. I just wish they had a few more options for cat food. The customer service is good!
Review №9
2019-10-03Staff very knowledgeable and helpful. Great location and parking. Very abundant in the selections they had to choose from.
Review №10
2020-02-19This PetSmart is fantastic! I have my dog groomed here regularly, and they always take good care of her. When we first walk in the door, there is someone to greet us, and at least one employee greets my dog by name, which always makes me feel so welcome! The groomer always checks her before taking my dog back and verifies everything I want done, and when I come back to pick up my little princess, the groomer goes over what services they did, what products they used, and how my dog handled the experience. It’s the people working here who make this store a great one, and I highly recommend stopping by!