Kerbside pickup
Yes
PetSmart in Rensselaer
Categories
Location on the map
Rensselaer, Rensselaer County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-286-1090
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Its ok for a pet store but Ive been to better
The East Greenbush NY PetSmart is my dog’s favorite store. Not only can she choose treats and toys, but the associates are always sweet and friendly to her. I have noticed that usually there is one register open, but if the line gets a little long, associates quickly open one or even two other registers. When the line clears up, they head back to the floor - cleaning, organizing, and interacting with customers and their pets.
Terrible store! always dirty, disorganized, and animal habitats are disgusting. For the amount of staff working Im very surprised to not here a single hello or can I help you find anything. Whoever is running this store should be ashamed.Dont waste your time here when there are NEWER, FRIENDLIER, BETTER pet stores in the area less than 10 minutes away!
After being reassured the female groomer was the second best poodle groomer...this is a picture of my dogs chest after her grooming session today. Her skin is shaved raw. Omg they have the worst groomers ever.Last time after $72 and a tip...I had to recut my pooch to level out the nicks the guy left and then paid the vet to do her ears which were supposed to be done by him in the session. Whew! The groomers need TRAINING.
They honestly do not deserve even one star. My dogs ear was cut and they tried to say he has a hematoma due to having to be cut down so low. I came to pick him up and he was bald with the exception of random scraggly hairs. He was whining really bad. They had him in a head lock and keep trying to get away. I have groomed both dogs myself and they never respond to me that way. After bringing my dog to the vet i was told pet smart cut my poor babys ear. He has been bleeding for a week. He has to take antibiotics now. I brought my eldest baby for grooming the same day and i am still finding cuts on him i didnt notice at first. I would never bring them back there to be abused like that again. Nor would i recommend to anyone. I believe Dan is the one who tried to decapitate my poor babys ear and not sure who tried to freddie crougar my other baby. Never again!
New out side toys, new collar and a big bone for our pitOh what a happy 🐶
Found exactly what we were looking for with the assistant bringing us right to the product.
I honestly like Petsmart but I think the prices are a little steep. Cats and dogs have tons of stuff but for ferrets or chinchillas selection is very small. The plus side is the employees are extremely friendly!
We have brought our dogs to PetSmart in Rensselaer for over 10 years and theyve always been nice, reasonable and good to our dogs.
Compared to other pet stores within 15 minutes. Their selection of bird toys and small animals is good. But their fish section is borderline animal abuse and full of overpriced tank combos.was really disappointed by the new Betta rack. redid the display with individual LEDs per Betta cup, HOWEVER its still unheated and still the second rack closest to the door so in the winter the temperature fluctuates way outside a Bettas tolerable rangeGood selection of aquatic plants however
Was looking to get my cat groomed and called the Washington Ave Ext store since they’re closer to me. They were super helpful and friendly but said they unfortunately don’t have a cat groomer. They referred me to this location. I called, someone picked up but didn’t say anything, immediately put me on hold. I waited five minutes then hung up. A simple “thanks for calling, please hold” would have been nice. I will not be calling back.
Dan in the grooming dept. is great!! Hes a pleasure to deal with you and hes great with my dogs!! Thanks Dan!!
I like this store the staff was friendly and attentive I usually go to Petco for feeder mice and found myself on this side of town so I tried it out I wish they had more generic live mice for feeding I didnt want to buy fancy mice just for feeding so I ended up with frozen
Love this store. They always have what I need. And the customer service is wonderful.
This store is always spotless and the pets are well cared for. Cages are always clean and the animals are active. The sales associates always have a friendly greeting when you walk in and always offer assistance in finding what you need. The store is practicing safe shopping by requiring that you wear a mask and stay 6 feet apart from each other. I feel safe shopping here. And I always find what my pet needs,
Nicely located. Pretty good selection for your fury bud. Love the options available for food at different life stages. I also love how they are placed in an accessible location and no need to wander around looking for things. I do not like that the posting price does not match at checkout. They should make better efforts to sort the shelves before opening so things are located in their appropriate place.Still I do recommend shopping there
Lots and lots of pet stuff. Some very expensive and some not so much
Very welcoming visit! They answered all my questions I had. The nice man at the register even printed out information that I could read up on n I didnt even ask! It really was a 110% visit
Love Petsmart,nice place, beautiful people
Very knowledgeable staff.I came in for the PetSmart cat adoption clinic. The cats and kittens here are well-vetted. The kittens here are raised and cared for by awesome AnimaLover volunteers prior to being available for adoption. Some of the older cats have lost their owners due to illness.AnimaLovers and PetSmart. What a great combination!
Store is organized, good stock selection for cats food and treats although a bit in the pricey side for the cat toys. I dont know why but the wet cat food I buy from here, my cat refuses to eat. If I purchase the wet cat food from Target the cat will eat it without problem (same brand). I dont know if there is a different quality between the two stores.
I have a German shepherd just little over a year. He is a puppy but to others he can be quite intimidating. We were the last customers of the day all we needed was a nail trim and grind. Ive used other petsmarta before but this one is now closer to where I live. I had tried clipping his nails a few months earlier and accidentally cut him. So he is sensitive about his right leg. Cutting his back legs went fine. But when it came to his right leg he got nevervous and tried to run away. Ended up hanging by his neck for a few seconds. The guy cutting his nails didnt seem to care. Kind of let it happen. After that my pup was beyond shaken. I tried to reassure him but I couldnt go to him. Nonetheless less the guy just grabbed his paw and continued on. So my dog did a growl. Which by the way he has never done before. Then he started barking. The guy called it quits and that he no longer felt safe. My dog was able to get his nails trimmed once before after his nail incident. By another grommer who was made aware of his paw. She was kind and gentle and reassuring and he never yipped or barked. He pulled away his paw but ultimately remained calm. This guy was rough and didnt seem to realize he was dealing with an animal with feelings. Im not bashing petsmart. Im just saying beware of this male groomer at petsmart. He isnt kind or gentle. My dog wasnt severely hurt. But I think thats just because I was there watching him closely. Just beware
Had everything I needed this time. Fish tank supplies and some new fish!
Have had wonderful experience with Jan the dog trainer. Shes the best.If I have one complaint for management, that makes my review have only three stars, its the difficulty I have consistently with getting help in the reptile section. It seems that only one person (if youre lucky) can assist there and the other staff act like its not there job. They will watch the line pile up while they are not assisting other customers. Today for instance after waiting ten minutes (with dogs) for assistance and getting cut in front of by another customer, we asked cashier for assistance and she told us she couldnt help us. Even after we explained we had been waiting. All we needed was for someone to grab a case of worms. I have worked in retail before and I was not trained to leave a customer hanging. Very rude. They lost a sale because of that. If the staff cant assist with grabbing worms could you leave them out in a cooler?
Paid $10 for a 12oz can of kitten milk replacement. Went to walmart to see if they had a different kind. They had the same KMR but the price was much lower. $9 for 32oz. Petsmart will upcharge for EVERYTHING! Better off going to walmart or using chewy.com
Very friendly and knowledgeable staff provide a welcoming atmosphere. Great prices too!
Bad experience they had no coconut coir for growing shrooms
Great store l like working here and the guest that come in are as friendly as ever.
Do NOT buy small animals from this store. The girl in the animal department Erica is the rudest woman I have ever met. We recently (less than 3 weeks ago)purchased 2 Syrian Hamsters from this store. We asked numerous questions & purchased everything recommended. Our hamsters were caged separately & cages cleaned, fresh food and water given regularly. One of our little girls randomly passed away last night. I called the store when Erica answered. I wanted to discuss it, more or less to find out if this is common & are we are risk of this happening again should we get another. I was immediately responded to with a curt, rude & dismissive response of their 2 week return policy & there was nothing she could do. When I asked if this was common or more probing questions, it was only returned with more rudeness & an immediate assumption it was our fault. As a business owner, I would NEVER EVER speak to my customers like that. I could care less of the $16 that was lost, the conversation was intended to discuss options of getting a new one and possibly working out what could have happened to avoid it again. Irregardless of what their policy is, they are selling real/live animals. Being educated on when situations like this arise should be discussed with management. Im incredibly disappointed at the caliber of customer service Erica offered & intend to take our business elsewhere.
Shout out to Bella in the fish department for being knowledgeable and extremely friendly! It’s so hard to find good customer service these days especially in a chain store, I’ll be back because of this employee!
So normally dont have an issue w petsmart except their return policy. Pay full price but if you return it they dont tell you its a 15percent restock fee. Also they carry raw hide bones n toys which are very dangerous if your dog digests it. The other thing is the Mens Bathroom is always disgusting. Even during Covid when everyone is decontaminating everything and making sure the store is clean... EG Patsmart doesnt keep the bathrooms clean. Otherwise theyre a pretty good Co.
This is an awesome place very friendly and helpful. Low cost. I have a very finicky dog he does not like most kinds of dog food you try to give him. I told the staff about this they helped me out even offered certain kinds that they thought he would love. When I told them just how finicky the dog is they opened about 10 different kinds of dog food for my dog to try until he ate a full can that he liked. The staff offered me a return on the food I had purchased before because my dog did not like it. I love PetSmart and I will always shop here.
Everyone here is so sweet and so helpful! Every time I have ever needed help, everyone seemed knowledgeable and go out of their way for me. I met Jaclyn today and she is SO sweet! You can definitely tell she loves her job. Thank you for helping me love my puppy!!!
Went with my grandson today to get his puppy pal some food. Checked out the other critters. An associate was very helpful in locating the exact food my daughter asked me to pick up. Thank you.
Great pet beds!They also carry Swheat Scoop kitty litter, which is my favorite. It is easier on the environment and sensitive noses too! I really do not like the smell of the clay perfume scented litters, so PetSmart really comes through for my family by selling large bags of Swheat Scoop. We order it online, then pick-up in-store (it saves a few dollars to do it this way). The employees vary in their customer service skill, some are fantastic, others are quite bad.
I would give it 5 stars minus the fact that the fish I bought had alot of health issues. Ick and fungal growths. Poor fish 😢. I have had to go back several times over 😒 to replace the fish I bought originally. But the service was great. They really have all your pet needs/wants. #savethefish. As a fish owner I wouldnt want to give any fish disease by bringing home new fish. Id suggest quarantining any new fish from here.
PetSmart grooming was really professional, a great experience for my dog, very reasonably priced and super easy to set up online same day! Daniel treated my Corgi with the same love and attention I give her and he trimmed her up exactly as I asked!
I like this location because it is convenient to home. The staff is always friendly and willing to locate a product or help me with heavy items. The only negative is the stores center aisle is always so crowded. It really isnt a very large inside footprint. Because the aisle is so narrow, it makes it difficult to manuever a shopping cart through the center.
Animals are for the most part very well kept. Reptiles aren’t on sand, and some employees I’ve heard advise against it!The fish are kept in okay conditions. Very often do I see multiple dead fish, they should really check the shelves and tanks more often.Everything else is great.
They are always very friendly and pleasant here. We regularly use their pet grooming services for our pitbull and they take such good care of her! And they are so reasonably priced too!
I cannot say enough for all of the associates who work at East Greenbush Pet Smart. Mike the dog trainer is the best he is so incredible with our dog as well as ourselves, highly recommend his classes for any one with a pup. This entire store is number one with all of our pet needs wouldn’t go anywhere else.
We bought fish and while I really prefer to do my shopping at smaller stores instead of corporate chains, the strange boy helping us (who seemed like hed rather be at drama camp) did know enough about fish suggest limiting the numbers based on tank size, etc. I will buy fish there again. They do have a nice disply.
I have my dog groomed there and have always been satisfied, but my passenger that I brought there today told me she bought 4, yes 4 guinea pigs from there and they all died within hours of bringing them home. PLEASE stop buying pets from pet stores. They are not healthy and they only care about bringing them in and turning them over for a profit. Adopt, dont shop! Your local humane society is your best bet if you want a healthy pet. The humane societies spay, neuter and vaccinate pets prior to adoption. PLEASE ADOPT, DONT SHOP!!!
We always find what we need here. Staff are super friendly and helpful. The groomers helped us sort an issue out with the billing for our dog so we wouldnt be overcharged.
We buy almost all of our pet food from PetSmart. Plus, many pets also bring their owners to the store so they can visit their other pet friends. Its a nice environment for everyone! The staff are very helpful and the store and rest rooms are clean.
The staff , always helpful, were especially so on this visit. While many companies (Panera Bread, Chipotles) seem to PREFER hiring millenials that would rather be anywhere else on the planet than work, Petsmart staff were engaging right as we walked in the door, greeting us with a smile and inquiring about any assistance they could offer. Great people!
I go there for pet food. Looking at the adoption kitties is a bonus. This is not a discount store. I could save money by going to Target or Walmart, but they always have everything, one stop shopping. Rewards program is not very rewarding. Friendly and helpful staff.
This PetSmart has always been run well, they generally have anything you may need to find for a pet and a wide variety of pets. There is a grooming section in the back where someone can groom your pet. The stores laid out well and things are easy to find the line at the register is usually short. None of the gauges seem to messy or neglected
Love Petsmart! All goods neatly arranged, helpful staff, knowledgeable about pet needs, help carrying out to car if requested.
We have gone to the PetSmart in East Greenbush many times over the years. However, this has been the absolute worst time. My husband and I went to go get some fish on Friday for our childrens brand new fish tank we set up last week. The employee Erica gave us the impression that she did not want to help us at all. She gave us the impression that she wanted us gone. Erica was disrespectful, idle, inconsiderate, impolite, rotten, rude, tactless, and unpleasant. Also, very unprofessional. How can an employee get away with wearing yoga pants to work?? All we had were some questions about some fish, and the proper food. Those questions never got answered. We wont be shopping here anymore.
Pleasant checkout experience. Prices waaaay too high for such a large retailer (e.g., leashes). Store dingy.
Went in for aquarium supplies. Got a great deal on a filter. But it failed to come up the sale price, cashier had to go check etc. I was right it was on sale.
I am writing about the East Greenbush location specifically, when cashing out today for the same exact item twice, the item came up with different pricing. I asked the cashier (516041) why this happened and she called a manger named Liz to come and assist her. When Liz came over she said and I am reiterating her exact words :THAT IS THE WAY IT IS, THERE IS NOTHING I CAN DO. I looked at her in amazement and asked her why they would come up different amounts (the items scanned as $19.99 and $26.00) when they were exactly the same. The response was, there was nothing she could do she did not make the pricing! I honestly said to the cashier this has to be the worst customer service I have experienced and I will not shop here again. I asked the cashier for a way to do a survey on my experience and she said to me, you will have to look it up. Well guess what....I did! Honestly, what has happened to a good customer experience? Both these individuals should be spoken to and reminded what it is like to offer good customer service. This customer will NEVER shop there again!
Everyone is always helpful and friendly.
Couldnt get any help .a guy sticking shelves standing next to me for about five minutes .never asked me once if I needed help I went to ask a question but he started to complain about other employees so what I thought could of been a manager.so after a few more minutes I gave up and left . on my way out a rude cashier yelled to me if I needed her I yelled back for what she yelled back have a good day. Was treated like this before in this East Greenbush / Troy store.
The staff was awesome. We brought in a rescue puppy who is overly hyper and they were great with her as we walked around the store shopping.
I went early in the morning for my puppies first bath appointment. First they tell me they can’t accept the dog because they didn’t have her rabies info...which they finally found. Then I warned the groomer that she is very nervous and skittish. Not two seconds later, I was signing the piece is paper, they freak out because my puppy snapped at the groomer. First of all I warned them she’s skittish and nervous so they should know to be more gentle and slow. Second, you should never go right to a dog that’s never met you, with an over the head leash, in fast motion who is showing that she is nervous and that you were warned about being a nervous dog, without INTRODUCING yoursef. Introducing yourself to a strange dog, letting them come to you, is common knowledge in the dog community but apparently this groomer didn’t know that one important rule. The grooming staff should be better trained with skittish dogs. They had to turn me away because she got so scared she could’nt stand the sight of the groomer that advanced to her so disrespectfully. I’ll continue shopping there but I’m never using the groomer again due to the lack of knowledge, and common sense of skittish dogs. I went to the one in Latham, due to me having dog training at that location, where a groomer knew the common rule, even though my puppy was still scared, everything went off without a hitch.
PetSmart is like a second family to me. Staff is always pleasant and helpful. I especially get great care at the groomers, Dan is so good with my pets. Thanks, Linda
I took my Maine Coon cat in for a bath and nail cutting. They were so nice to him and he had a wonderful experience. It was cute that he got an A rating for behavior. I will definitely take him there again.
Just adopted 2 fur babies today and the Animal Lovers organization who provides the cats for adoption here couldnt have been more helpful or friendly! Also the store has a great selection for all your pets needs!
Paul was very helpful, knowledgeable and very courteous, especially having patience with my children. This man seems very dedicated at what he does, and I am quite surprised he is not a leader at this location. He really should be. Thank you.
I bring my two small yorkies here for grooming. Paige is great! She is knd and patient with my wiggly dog. Competitive pricing. They have early morning and evening appointments available.
I love all the cat stuff you can get here thats not very common and most stores
Tons of things great visit
Clean place and they have exactly what I need, often on sale which is helpful!
Grooming services were great - our dog is happy to be groomed there! Thank you!
Petsmart did a fabulous job on our dog Chloe, who was in desperate need of a grooming! Thank you so much for taking good care of ger!
Super knowledgeable in fish department. Wish they carried Hartz Chowder, Hartz Delectable Bisque and Delectable Stew.
This store had everything we needed and I loved being able to bring my new boxer puppy Stella inside the store. She had a great time sniffing everything. Two particular associates Jaclyn and Paul were very helpful and friendly. We were looking for things for Stella to chew on and a great puppy food. They had a huge variety of items to choose from. Paul reccomended the Wellness Puppy Food which Stella loves. So much better than the pedigree from the breeder. Jaclyn reccomended some nylabones to help with teething and a puppy kong and to put peanut butter inside to keep Stella occupied. Not to mention they both reccomended the puppy guide to me. So I got in both of their lines and bought one from each of them and saved $58.00. :) These two are great leaders and shall be recognized for their dedication, and hardwork. We will be back. Thank you so much Jacklyn and Paul for your great customer service. PS. Stella and I love your puns Jaclyn!!
They were very helpfu. I brought my kitty in to get her nails trimmed. They were professional and very quick. She was done by the time I paid for the service.
Greeted upon arrival.. Offered to help us with finding items..well stocked.. A very good shopping experience..will definitely recommend to all my pet living friends.
Decent selection. But currently it is horribly understaffed. Walked around for too long and never found anyone to help me find one of the things I was there to buy until checking out, then had to start over.Clean, lots of product, not enough staff.
Great place, but they wontet you pick up cheery until they get rooted 🤔
Took my dog there for a grooming yesterday. Clean environment, friendly staff, and Sabrina did an excellent job. Very pleased.
The store in green Port,NY is much nicer than the one in east green bush, apparently the point s dont share.egb didnt offer any point as Greenpoint do ,the ask you if you want to use then.like price an selection in green Port best ,people are friendly in greenport.
Love Pet Smart in East Greenbush; great people and great grooming salon for my cat! He loves Lexi!
Everyone Ive ever come into contact with is always super friendly and helpful. I bring my dog to the groomer now and then and they always do a great job.
Always a friendly place. Clean, just needs better lighting. Good but a more limited selection then some of the other stores
This one of the better Pet Smarts that I have been to. One of the workers there Paul is pretty cool. He helped me save about $20.00 on the stuff i was buying.
Grooming is incompidant. Made a scheduled appointment to find out they never put in computer. 2nd time its happened. Told dept. Mngr. Was told then it was never made. As if I made it up! INCOMPIDANCE!!!!!Gave a 2 star because store is ok.
The gentleman that helped me pick out crickets for my new tarantula was very knowledgeable and helpful! Its not often I find someone who knows what they are talking about and I was very pleased!
Really good place to bring your dogs and employees are so nice especially this one employee she is full of joy and always has a smile on her face I love bringing my puppy here
Excellent location, to anywhere. Great selection, and prices, for ourthose furiest friends. I appreciate also, the work Pet Smart does with comuunities, to find HOMES, for those friends.
Wanted flea collar or medicine for kitten 12 weeks old only carried expensive stuff went next door to Wal-Mart got what I wanted in a breakaway flea collar and cost 4.00 compared to 50!!No fleas works great Thank you Walmart!!!
My dog didnt want to walk around the store so we put him in cart and the staff was very understanding about him and didnt say anything about it.
Great store to shop for your fur babies in! Helpful and knowledgeable staff
They always have the supplies I am looking for in regards to fishtank maintenance (or my cats water fountain filters)
Everyone in this store was very helpful and cheerful. I have shopped here many times before and I have always received help and assistance when needed.
Workers are very friendly store was very clean and things were easy to find
What an amazing store! They have such friendly employees and the manager Jennie is so helpful. Beautiful store
Terrible customer service, half the time they’re out of the product you want, very inefficient.
Mice running around the wild bird food. 8 customers deep at the register and no one throughout the store to help. I left before I could purchase anything.
Always do a great job with grooming my old lady dog. Got me in for an appointment in an hour after a call for an appointment.
Its a pandemic. Half the staff not wearing masks the right way, around their necks noses sticking out.... and half the customers the same. Will not be going back.
GREAT 4 REASONABLE PRICES ON WHT U NEED 4 UR PETS
Nice store nice people
Sabrina, our groomer, was terrific, and so good with my elderly dog. Staff was friendly and courteous, I recommend this store highly.
Clean store. Friendly staff.
Did the Pawdicure Plus for my dog and Sabrina did an amazing job with him and his anxiety! Thank you so much!
Very nice, I was at the cat section and the people there were very helpful and nice, they even went out of there way to call the humane society to get more info about a cat I was looking at
Went there on a Sunday afternoonStore lighting was dim, looked like they have a smaller selection of items
Good selection. Kind helpful employees. Cost can be high compared to online but sometimes you need stuff now.
It says a nice place to go to get cats and dogs single fish and lizards hamsters rabbits and all the things you need for your pet
Adopted a very special cat named Autumn. She’s made a wonderful addition to our home.
Store is well stocked but finding and employee to help you is impossible. Better off searching for what you need on your own.
Came in for pine shavings, they didnt have any equestrian supplies and I wasnt going to pay $11 for stuff for a hamster cage, when I can get 6× the amount for the same price at from Tractor Supply... Another place that you should sign up for their emails... I got 10% off of Iams cat and dog food that cant be found anywhere else...
I bring my dog in to get the puppy spa and he looks excellent when he gets out
For very young employees handling dogs and cats I observed they did a very good job
Love this store. They have just about everything for your pet
Great, new beta fish, named Eli after the retired NY GIANTS great quarterback, thanks for the memories #10
I would prefer to shop at a locally-owned business but stock is usually limited. I have to say that they have it all here.
Found exactly what I needed. Very clean store. Staff very friendly and helpful. Checkout very fast.
Very helpful, employees especially Erica. Organized,clean and well stocked.
I went in to try to find hermit crabs Unfortunately they didnt have hermit crabs available but they have a really nice selection of reptiles and birds as well as high hamsters and gerbils.
Cant remember the girl who helped me find everything I needed. Very courteous, professional helping me find products for my conour.
It was nice...the cashier was so happy and nice...made my whole day better!
Bath was quick.Price went up $5 - will need to look around.
Only place I can get my dry dog food my boy likes.
Very disappointed after a decade of getting my pets food here they stopped carrying the large size only small sized food now this sux gotta order online from now on.
The shelves were empty and very limited on what they had for the birds.
Pet smart never has any rodents or birds brand of dog food we get is cheaper there tho
Very disappointed with the care of the animals that they have. They couldnt answer any of my questions about anything. I bought a snake from them. Sadly I had No choice but to return him.
There was not enough people running the check outs. The poor employee called for someone to come up and help, but no one came.
Other than wishing I couldve inspected and picked my own wax worms, it was great.
Good selection, helpful staff. I will be back for more pet products.
My dog have anxiety and he is learning how to be less afraid at petsmart
Looking for a baby musk turtle but didnt find one. Still found plants and food for it though. Ordered it online
Very clean and staff was extremely helpful.
Animal and pet friendly. Great place to have your dog groomed. Very caring people
Convenient location and it sticks all the usual pet stuff, with comparable prices to nearby stores.
Very accommodating
Pet friendly environment... Puppy time and training.. Nicole is the best putting up with our hound
They told me i had to by 3 lights 15$ each for a 30$ lizard or i cant buy it. i had a 100$ lizard for 6 years with 1 light they suck
Very poor nobody around AT ALL to help me find product!!!!!
My cat loves it here.. decent prices.. good selection
They always have what my pets need. They are also personable and helpful.
Didnt have 2 items that were bogo, manager volunteered the discounted price .
Clean friendly environment, well stocked even for small pets
Best pet store ever. They have everything i need
Customer service is good. Everyone is friendly and more than willing to help.
Love the staff and with the way things are labeled its very easy to find things
The cashier was very helpful and tried to correct my email that was entered incorrectly.
I was disappointed by the very small number of winter coats they had.
Pet smart actually has a very good rating for their charities.
Friendly pescatarians
Good selection, fair prices, friendly staff...
Grooming service is really good and the groomers are all very nice
Great place for dog toys on sale.
I took my dog to get his nails cut and get his dog food. Very friendly staff.
Had what I needed and knowledgeable staff that even offered coupons
Friendly, immediately ask to help, no problems with returns, easy check out.
Fish lady was way to rough and killed 5 fish before I even got them home
Helpful and friendly staff. A great overall experience.
Have a great selection. Wish theyd stop crowding the center aisle with displays.
They did an amazing job with my Fred...ty so much
Love this store. Employees and selection great.
Easy to find the good i needed. Was also cheaper then other competitors prices in the area.
Great service and the best in staff to help senior customers.
Emily in East Greenbush is the best groomer I have ever had!!!
My dog was groomed here and she did a excellent job!
Did an awesome job grooming my dog. She looks beautiful.
Good selection, a bit pricey compared to what I have bought online
This store is awesome and the groomers are great especially Joelle
Nipped my 🐕s foot during her grooming & its been swollen since..smh not a good experience
I love pet smart it is a great place to get pets and supplies for pets!😁
Great helpful staff, and great deals too. Black Friday was amazing.
PetSmart itself is a little over priced however this store is clean and the employees are very kind.
Fish get shipped on Fridays, so dont try to go fish shopping on Thursday.
Always has what Im looking for, friendly cordial staff
I appreciate the fact that they host the AnimaLovers cat adoption clinic.
Great friendly service.
Super service, great variety and prices!
Shelves were very empty
PetSmart, whats not to like. One of the few stores dogs can socialize!
Pleasant place and everyone is nice.
Quick in and out for puppy food...ended up with some toys too 🐶
Employees are very helpful. They have everything I need
Brought a Friend there not to big on selling Animals this is why We have RescuesKAISER LEXIE AND RNAMASTE
Got a fish tank...going back MondayTo get 3 fish... Ill CallTom....Dick....Harry
The people there was very nice and absolutely helpful
Great selection/prices friendly staff
Groomers need to be better educated and trained on nervous/skittish dogs
Wonderful place. Always has what we need (or want)
Great place. Friendly staff. Dog loves it.
I love animals, period!
My little dog Dolly loves coming to Pet Smart!
Seasoned service and very clean and lots of pet options
No dog meds on the shelves and its been that way for months
Great selection good service awesome products
Total reviews rating 4.2
199 Reviews for PetSmart 2023:
Review №1
2021-12-31Megan did amazing on my husky! She was very sweet and kind. We will for sure be coming back!
Review №2
2022-05-07The staff are friendly and knowledgeable.Everything was well stocked and I was shown several items to choose from, while the associate listed pros and cons. I walked away with a lot of knowledge and my supplies.The store was not the cleanest, but with human and fur baby traffic, I will overlook it, but still worth mentioning. Have recommended the store to others and I look forward to returning myself. Thank you PetSmart for being a cut above the others❤️
Review №3
2022-03-31Its Petsmart. Not a whole to say for a large chain corporation.They do have live crickets which is good. Just remember to get them by bulk ad the boxed ones are usually dead.Ive been stopping in on a weekly bases and I dont typically see the same person more than a few times so just know that being a regular means nothing.
Review №4
2022-03-05I was very impressed with the staff at the grooming area of PetSmart of East Greenbush. They were very friendly and did a great job with my old puggle who is deaf and blind .. she is easily scared. I could tell when I picked her up that she felt safe and secure while there. And she looks great!
Review №5
2021-12-24Got Santa pictures for my dog on Sunday and have called every day as I have still not received them and I am told either “I’ll pass the message along” or “I don’t know how to access the photos, please call back”. They were super sweet while getting the pictures done and I love petsmart and my dog does as well but I really wanted to gift the pictures of my dog as Christmas presents and I won’t be able to do that now. I just want my pictures :/
Review №6
2022-02-16Love this place , they’re full of fish. The staff are really nice and help me solve a way to keep my fish alive when my filter was too strong for smaller fish.
Review №7
2021-07-10I bought a cat climber, July 9th 2021Im 64 years old the box was heavyI got it home opened it put it together to find I was missing parts.I called the store spoke with the manager to have him tell me I can bring it back fact its heavyHe told me they wont open another box to get the parts missing I could call tomorrow speak to the store manager I have been shopping there sence they opened in East Greenbush NYIf I was 20 years younger I would return it and never shop there againThe man who claimed to be a manager was rude and very unprofessionalAs you can see in photo below Im not able to attach the one part because its missing the screw w6Ill go to true value tomorrow morning and bring my paper and ask them to help me and get the part I need but I will no longer shop at that Pet Smart
Review №8
2022-05-26Gabe does a great job washing and brushing my husky. Would definitely recommend.
Review №9
2021-11-19The people here where friendly and attentive. Small animal cages where clean and looked cared for. Store is very well stocked maybe a bit over stocked to the point of clutter. The fish tanks are very old and definitely need attention. prices are higher then another local chain store in the area.
Review №10
2022-05-20If youre looking for small pets and small pet supplies this is the wrong place to look. The selection of animals, accessories and foods are not great. Save the trip and go to Petco