Pilot Freight Services in Jamaica
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Location on the map
Jamaica, Queens County, New York, US
Site: http://www.pilotdelivers.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Pilot Freight Services in other cities:
Delivery came two days late, when I requested to pick up package myself was told that they have to get approval and that will take longer then them delivering it. Also I was told my delivery service was basic so they dropped tv on stoop and told my fiancé it’s heavy and they can’t/won’t help her get it up the steps and to wait for me get home even after that showed up later then the scheduled delivery time.
It’s a week and they can’t find my package they have no idea where it is and they do nothing about it. Their answer to me is just cancel it and re order it and then tell me it happens all the time. The company that I ordered from can’t even get in touch with them. Any company who uses them should reconsider and use a company that knows what they are doing because they don’t.
The only pro: The men that delivered the furniture to my home were professional. The only reason Im giving 2 stars instead of 1.I wont bore you with the long version, but boiled down, this was the most unprofessional businesses Ive ever worked with. Over the course of about two weeks, the customer service was almost completely unresponsive, rude, and 100% unreliable in every way.
Ill admit i was nervous reading the reviews. They shipped me to my house something that was very rare it arrived promptly undamaged. Customer support were very nice and helpful. The deliver driver and helper were very nice and offered to bring the 171 pound box anywhere I needed. was A+
They are the worse they are not helpful at all to their customers they are so rude and wont even give you a time that the delivery is coming. They block numbers and keep giving us the run around about our order I dont understand why these people are so unprofessional and rude to people that they are delivering to. Its really that bad no matter who we talk to its the same.
I have a better chance reaching USPS for service then with these clowns.They do not reply to emails, they put you on 1 hour holds despite the automated service telling you 10 minutes. The automated service brags about how great the company is in a continuous loop, yet I am getting a loop of excrement in return just to get an inquiry.
Purple uses this company for “professional” installation and they are anything but. The people on the phone are clueless and indifferent at best. I can’t speak to the delivery experience as no one bothered to notify me that they wouldn’t have my order delivered on time. Still waiting after two weeks of delays because this company can’t keep track of their own shipments.
Misplaced our package all together, cost us three weeks and the vendor had to send another shipment through a different carrier. the fact that they are still in business amazes me. would give 0 stars if that were an option.
Shipped one pallet then later tries to bill me for 4 pallets? On top of that. They keep damaging most of my shipments, unsolved for months but want us to pay on time? Sent a few shipments a few weeks ago, theyre 10 days late, angry customers and for them to tell me today, 10 days after being late that they havent been able to contact our customers to set up the appointments and thats because I called them.This company is horrible. The last few shipments are the last ones were sending.
After reading reviews, and waiting for over a week for delivery, I contacted Pilot and was informed that my merchandise was sitting in Jamaica, NY and that a deliver has not been scheduled yet, and that I would need to contact the local office in Jamaica to schedule a delivery. I cancelled the order. This is a warning to all retailers... I will cancel ALL deliveries that rely upon Pilot Freight as soon as it becomes aware to me that their service will be the one contracted to deliver my items. Who has time for these games? I surely do not.
My first google rating and this place is honestly one of the worst shipping services I’ve ever dealt with. They constantly switch the delivery dates so it is most convenient with their schedule. The employees at this location get loud with you when it’s not necessary, it’s not that hard to talk respectfully. The employees constantly contradict themselves. According to one employee, we are allowed to pick up packages. When I called to come in, another employee told me they aren’t allowing in store pick ups. NOBODY WANTS YOUR TERRIBLE SERVICE, I literally have no issues getting it on my own (if they allowed it). I would not recommend using this shipping service, to ANYBODY.
For over a week now I have been trying to get a straight answer as to where my package actually is. They are not helpful at all, basically telling me to just keep calling back. In my humble opinion, they are either completely either mismanaged or their staff is incompetent. After speaking with them, it’s obvious either way that they aren’t concerned about their customers.
Extremely terrible customer service. Ordered an outdoor daybed from Walmart. Pilot called me to schedule a delivery but it could only come between 9am-1pm. I work overnights in an ER and asked if we could shorten the time or pick a later time in the day since Im usually asleep and thats a long window for me to stay awake. They said I could leave a signed note on the door and the driver would take that as a signature. When I woke up at 2, the item still wasnt delivered so I took the note off the door and waited on my couch. Never arrived but the tracking was updated to say delivered. Called them and got Tommy on the phone and was told it was delivered and I wanted special treatment so someone probably stole it or that I should walk up and the down the block to try and find my item. Rudest man I have ever spoken to. Turns out the item was delivered to the wrong address. I hope to never have to use them again. The way I was treated was completely unacceptable.
Had a scheduled delivery between 9-1 never showed up, lost entire day of pay. Was on hold on two different numbers 1:24 minutes, the other :54 minutes. These people are horrible. If ever my package is to be delivered by you I will not place the order or cancel it.
I took a day off because my package was supposed to arrive on Tuesday and instead it came on Friday. Well I didn’t like it but I think they have a great customer service. I received a call 30 minutes prior that they will be arriving. Also the customer service told me approximate time. The guys who delivered my couch were very nice even opened the box for me.
Just horrible. I had a call come in 2 days ago to schedule a delivery. Now here we are on my delivery day, in the last half hour for delivery and no call from them to say they were on their way. I called myself and they said it wasnt out for delivery because all my pieces werent there. How do you schedule a delivery if the products arent there. When I asked how they do that the lady replied because they didnt know till 3pm. HOW IS THAT POSSIBLE??!?! If your putting the products on the truck in the morning you know you dont have everything you need and your supposed to call the client and they them know. If I didnt call myself today I wouldnt have known anything. I just wasted a WHOLE day for nothing. Amazingly horrible service.
I was supposed to have a package delivered between 9-12 today. A representative rescheduled the shipment without notifying me, and lied about trying to reach me. Not even a manager can tell me why the item was not delivered today. Ive called several times and no one knows wheee my item is. It was a Mothers Day gift, now my holiday is ruined.
I would give it no stars at all if I could, they say tracking, constant communication and on time...........no not at all not even a little bit, walmart needs to boot this company at once and just let a random stranger deliver my items, atleast I would know the product is in motion.
This company is terrible. Amazon scheduled them to pick up a 65inch TV. They called and gave me an earlier pickup date, but with a 6 hour pickup window instead of the 3 hours as promised. After 8 hours of waiting I called them to find out where the driver was. They told me I had to wait another 2 hours as I was the last pick up of the day. If they knew this why, didnt they inform me instead of me waiting in all day. After a short discussion, they guy on the phone hung up on me, so did the second person, and then it just went to voice mail after that. So I called Amazon, who were amazingly apologetic. The drivers finally showed up and were fine as they were just picking up, so 8 hours of waiting and it took 30 seconds if that to pickup the TV and leave. Such a bad experience all around, and a totally wasted day.
Even though their tracking system is dated and doesnt work, and it take a very long time for Pilot Freight to ship packages, my package arrived in perfect condition. The Jamaica, NY team is really good, but I cant say the same for the everyone at Pilot Freight. It can be very frustrating to get a straight answer from them.
Absolutely no help not surprised they only received 2 stars says my item was picked up on the 12th and no other information about it is it lost? what’s going on all i get is there extremely backed up!!!! i’m surprised lowe’s uses this service and not amazon or ups
Reading the reviews I was skeptical on if my delivery would come on time or if I’d even get it In one piece. Not only did they deliver it right at the beginning of the delivery window but the guys were nice enough to bring the big bumper box inside and leave it where I wanted them to leave it. Service was good. I guess it’s a hit or miss depending on where you live in NY? Lol
Horrible delivery company! I was notified via email that my package was ready to be delivered and to go online and schedule the delivery appointment. No one called to confirm or e-mailed me. After waiting three hours I went online to check delivery time. The delivery was changed from Friday to the following Tuesday. I called Pilot Freight and was told their records indicated that the customer changed the delivery date. I am outraged that the customer service person would lie and tell me I changed the date. They should have called and been honest that they needed to reschedule do to their error. I will never order another large item from Walmart because they are using this disreputable delivery company.
Completely horrible!!!!!! Was supposed to be delivered between 3-7 on the delivery date and they decided to come a hour early when I was not home and then I had to reschedule because i live ”to far out” for them to turn around and go back even tho they literally just left my area. I was hung up on twice and then had an extremely rude guy on the phone! I will never ever ever have anything delivered by them again! Now I have to wait again to get my delivery. I should have just picked it up myself. Worst place ever! If I could give no stars I would!
If I could give a negative 5 stars I would. They made an appointment with me between 3-7 and 4 times tried to drop off my crib while I was at work. Once at 1:30, next day 12:00, then 10:30 am and then they said their truck broke down . I had spoke to management SEVERAL times and they said they would put a special note in computer to drop it off between the times they were supposed to. I would call the next day a every person I spoke to said there was nothing in the computer! DONT USE THEM IF YOU CAN STAY AWAY! I CANCELLED MY ORDER WITH BUY BUY BABY BECAUSE OF PILOT!
Gives ZERO information that you have to schedule your delivery. The only thing they say on the tracking details on their website is LEFT MESSAGE... What message? Left message where? In a bottle floating in the ocean? Then when you call the number for support, they have you waiting for 10-20 minutes on hold, then all of a sudden tells you to leave a message. Ive left about 6 messages (1 per day) and no response. Dial any of the extensions and its the same story. I had to track down their warehouse in Jamaica and call the direct number there.
After being spoiled by 2 day deliveries I realize that 9 days wasnt that bad to come across the coast, it couldve been faster but what can you do.Shame you cant schedule pickups or I couldve had it 3 days earlier.Got a tv and came in perfect condition, delivery guy calls to inform his arrival and it was pretty smooth and quick. The timeframes do suck though (5 hours) but eh what can you do.My experience with them was alright, customer service would earn the 5 stars if they care.
Your company has repeatedly deceived me. It was initially picked up about December 20? I have called every day since before Christmas about my delivery. On December 27 I was again told it was just picked up and in transit. It was NOT! Then on January 2 I was again told the same.Now it is January 8 and I am once again told it was picked up. What is going on?Obviously I will NEVER use your company again.
They came to deliver a bookshelf that they were supposed to place upstairs in my sons room. They rang the doorbell and when my sister answered and came to ask me where to put it they dropped it at the front and ran off AND LEFT THE FRONT DOOR OPEN. Probably the most unprofessional thing I have ever experienced in my lifetime.
I had a delivery scheduled for Mar 31 and my item never arrived. I made an order a week earlier for a $4,000 television. Two days later I get call from a blocked number telling me I need to schedule an appointment. The call cuts out before I can take the number down and since it was automated and blocked I have no idea who to call. I contact the retailer who sold me the TV and get an order number. On my own I find Pilots webpage for tracking orders and I find there is a way to schedule a delivery appointment online. Despite my freight already having arrived at JFK, I am not allowed to schedule an appointment earlier than a week later. So I wait a week while my TV sits at JFK (10 min away) where any number of things could happen to it. Delivery day comes and Pilot makes you schedule a 4 hour window for them to deliver so I choose between 3 - 7 pm. I notify my building that a large package is coming, reserve the elevator, and leave work early to be there when it comes and make sure the item is in good condition.When my shipment fails to arrive I call the number provided to me as we get to the end of the 7 pm window. A customer service agent based in Illinois tells me they are sorry for the inconvenience and to wait while they try and get a hold of someone at JFK. They notify me that the office is closed and everyone has gone home. I tell her all I want is for you to call me back tonight to let me know the status (even if there is no change) so I can know if I need to schedule more time off work, etc. I am told that I will receive a call back shortly. After waiting over an hour I call back. Someone picks up and quickly hangs up. I call back several times to no response. After this I try calling the national number 1-800-HI-PILOT. A representative tells me they cant reach anyone either but they say there is a note in the system to call customer back in the morning.Problem #1 - Delivery was not made. This is unacceptable. I would at least expect a phone call telling me what happened and how sorry they were. Nothing at all.Problem #2 - There is no communication between the Pilots franchise in JFK and everyone else. The Illinois franchise that shipped the item, Pilot corporate, the retailer, nor myself could reach the person who had my merchandise. This could be a direct reflection on the way that franchise owner (Tom Cain) conducts business, but I would hope corporate management would put in place controls to protect them from reputation risk and irresponsible franchise owners in the future.Problem #3 - The office closes before the delivery window even ends. If you have any problems there is no one to call as everyone has left the office. Nobody wants to hear a problem they cant fix either.Problem #4 - Delivery appointment setup and notifications are automated. At no point do you actually talk to anyone that has your merchandise. No confirmations are made the day before or day of. Even Postmates and Doordash give you ways to contact the driver and this is for a $30 meal - not a $4,000 tv.Problem #5 - The retailer who sold me the TV ( BTV Direct via Newegg ) did not inform me they were using Pilot until after purchase had been made. If I would have seen these negative reviews I would have never done business with BTV Direct. The only way to warn other people is to post negative reviews about that retailer for using Pilot so hopefully they change their logistics partners.
Wish I could give these lunatics 0 stars. Seems like anyone who had a good experience with them went and picked up their item directly, hilarious given they are a SHIPPING COMPANY!Don’t believe their delivery windows, they completely disregard them and show up when the please even when a signature is required and then customer support acts like it’s your fault. Will be disputing charges with my credit card company and reporting to the BBB, thanks for wasting so much of my time and preventing me from working.
I have dealt with Pilot twice in the past 2 months and they have been great. I know they have a bunch of terrible reviews, but both times they have been early for pickups on the days they were supposed to come. The guys were courteous and helpful.
Was told that delivery would be between 12-5pm, and that the driver would contact me 30 mins prior. Truck arrived 3 hours earlier than expected, while I was in the shower and my baby was napping. Never received a phone call. Drivers were rude and unprofessional.
I was able to track my product with the use of Pilot Freights app. Called to set up an appointment. The process ran smoothly. My item came in day earlier than the expected date and within the time frame given. Thanks guys
DO NOT WORK WITH PILOT. I ordered an expensive furniture item through a retailer, for whom they used PILOT. I recevied an email stating ym item would be delivered 2/28/19. Once it did not arrive I called Pilot to ask for a status update. One phone rep told me the item was at the local warehouse and to expect a call on 3/1/19 for delivery set up. That call did not happen. I then called PILOT back on 3/1/19 to ask for an update and the rep named Chris informed me that the item will be delivered next week and he will call me Monday to schedule.... Once I did not hear from him (It is Monday) I called PILOT back. The phone rep informed me that my items was still in San Francisco and hadnt been shipped out to LaGuardia airpot yet and it would take 5-7 more business days to be shipped to NYC and then I would receive a call for set up.This is unacceptable, especially when I am paying for White Glove Expedited services. I expect a full refund of delivery costs and for PILOT to expedite my order ASAP this week for delivery.DO NOT USE PILOT!!!
Rude drivers and left my sons furniture at the front door when my wife turned to answer the phone. We had paid for installation. Calling my credit card company to have the charge reversed. Really insane.
They are the worst when it comes to customer service, it seems like they hired a bunch of incompetent people that could not land any other job. They really need a course on customer service, retailers should consider finding a new shipping company because I can see them loosing a lot of business due to this company. All I can do is pray for the people that have to deal with them. Lord hear my prayer! Also we need to report them to the better business bureau.
Incredibly poor service. Dont give someone a 5 hour window and then be 4 hours late. People cant sit around all day waiting for a shipment.I dont have any issues with the physical delivery (they brought it up all the steps) or the customer service (not rude like others have mentioned) but timing is absolutely atrocious and unacceptable and something that should not be tolerated for a delivery company.Avoid at all costs.
Disgraceful how they handle things. My delivery of a dishwasher came, it looked like it had been tossed out a second story window then taped together to cover it up. Entire side of my dishwasher was dented in and the mount cracked. How do you call yourself a freight company and handle an appliance with such disregard. Inspect your stuff as soon as it gets there, because they only give you 24 hours to check it.
Seriously the worst delivery service I’ve ever dealt with. Hours past delivery window with no updates. Extremely rude delivery people who also repeatedly dropped the package they were delivering. Unsure how this company is in business still.
After checking with main office in which they told me that the boys will help me bring the package up the stairs. The guys today plainly refused and left. I mean really? I had $ cash ready to give them for that help! SMH
I thought Lasership was terrible, but this takes the cake. They refuse to deliver a package unless someone can sign for it. This is the only delivery service I know that makes a big deal for leaving a package at a door or in the hallway. Then they ask I contact Walmart to make an exception. I didnt even order this through Walmart!
These people who work in this warehouse made more dents in my car. Now I don’t know how to get insurance for the damage caused to my car and at the same time they climbed roughly in and began to push out The cargo that was in the car and a bunch of unpleasant words that I heard at the same time are louts and unprofessional people. A man who works on a forklift does not know how to do this.
First, I think their idea of delivery and basic delivery totally SUCKS! Their idea is to just deliver to your building, not your apartment. Never even asking if you are elderly or not, that has no significance until after the fact. Their policies need to be readjusted severely.
I regularly have mirrors manufactured in Houston area and delivered into NYC by PILOT. Besides the fact that my mirrors come in great condition, the people I speak with in both Houston and Jamaica are nothing but nice. I have a very long history of working in the freight industry for very good companies. This company is doing a great job!
Will send out delivery appointment confirmation, yet cannot keep up with their end of the obligation.Complete waste of time!
They sent me the wrong size mattress & box spring I order a queen size set of Wal-Mart website & this company sent me a twin size instead. So now I have to return it & wait for the right set to come for my bedroom
Driver irving just came exactly on time & even called two minutes before he arrived so i could meet him inside. the man picked up a 90 pound amazon package and RAN up and down the stairs with it like some superhero. AND he was supernice. this was my first experience with them, but i am superimpressed. he even took the item INSIDE my apartment.
Lost my package and had to wait even more time. It doesnt take more than a month for a car part to be delivered. Said they would deliver the package today still haven’t delivered. Cant wait to see if the package is even in decent shape.
By far the worst delivery service on the planet. I receive delivery of merchandise for clients hundreds of times a year. This company is the only one who delays delivery by weeks because of their incompetence. And yes, they are rude!
I havent had my item delivered yet bit I called to find out where it was and the man I spoke with was very nice and pleasent.. He helped me and explained the way it works with freight shipping .. I will update when my mattress is delivered.. Thanks again costumer service
Customer service people are super rude. But what can you expect from middle aged men making minimum wage? lmaoo.EDIT: The delivery driver was respectful and kind at least!!
The 5 stars are for all of the customers who left 1 star reviews warning people not to allow these people to ship my package because of reviews like my dishwasher look like it was thrown out of the 4th floor window put back in a box and then thrown again 😂 causing me to go on a search and rescue mission to save 60 in OLED TV in person to rescue it
Took a half day off from work to receive it.Opened up, saw a massive crack.Plugged it in and they so happened to destroy a LG 4K TV.Deplorable.Dell should be ashamed to use this company.
There the worst delivery company I have ever felt with I order a 65 inch t.v from another company when I got the tracking number and figured out what company was delivering my t.v I google search the company come to find out a ton of bad reviews from that moment on I knew something bad was gonna happen to my t.v few days down the line my t.v was on its way gotta a phone from the delivery dude said they were around the corner with my package if I could meet them downstairs came outside grab them box from them seen a dent on the box New off the back it was gonna be a problem told the dude if I could open up the t.v in there truck he said even if it was messed up the cant take it back with me calling up there company make story lil shorter borough it up to my house check t.v screen was crack super bad super bad company all around PLEASE HUGE franchises PLEASE STOP USING THESE DUDE THERE GONNA MESS UP THE NAME OF YOUR COMPANY HAS BUILD
Terrible company they are horrible. I never seen such lack of care in a company.
Never use this company guys stay away. Walmart sent them to pick up an item and the guys never sent it to walmart they kept it. Be-careful with them
A complete joke, the item was lost in shipment. You can’t reach anyone by phone or by email.
The employee who came to pick up my dresser was very rude , actitud and have no patience at all...This is no professional.They didnt call me to let me know that they will come to pick up.
The office personnel along with the warehouse crew were really great! Picked up my item with no problems!!😀
Tv came to house with 2 forklift fork holes thru front of box and screen is damaged! Useless!
Bill was very responsive, even called my local dispatch to confirm everything was on schedule. Very helpful. Would highly recommend and use again.
My order was supposed to be delivered 2 weeks ago but still waiting on It, I am not able to get a hold of a customer service representative.Very unprofessional I would give 0 star.
Bad service...extremely rude customer service. My mirror arrived broken and when i call to explain what happened they said that they are just a delivery company, with no responsibility.
My experience with them was very unprofessional, extremely rude. unethical. Bad services.
Have to reach out to them as the buyer to schedule delivery2 hours passed my scheduled date and time nothing came
Never showed up during delivery window. Wasted hours of our time.
Did not deliver on day received. Delivered one day later.
Very unprofessional. Package weeks late. Employee hung up the phone. I will never recommend this company
Never answers the phone, have been trying for 3 days and recording hangs up after 10 minutes. Not good!!!
Pilot is an outstanding freight company to work w- they do it all...& do it well
Friendly workers great experience. Thanks mostly to tommy in the office for going beyond expeditions.
This place will make you become a pro at backing a trailer
Very accommodating Jason, Thx for your excellent customer service !!!!!
Still waiting for my delivery... 8 hours after the scheduled appointment
Great people to deal with...handled unexpected problems professionally and quickly!
Total liars and inept. If you have an option, dont use these guys.
Their Customer Service Reps are NASTY NASTY NASTY!!
Very poor company, rude customer services
Lost my package
Very safe.
Very clean place
Guys, never use this Pilot
Good freigth
Total reviews rating 2.1
94 Reviews for Pilot Freight Services 2023:
Review №1
2022-06-13Driver was polite & respectful, but my product was damaged. Reached out to them multiple times, but unresponsive. If I had my choice, I would pay double the shipping to avoid this company.
Review №2
2022-04-18We have been using Pilot to ship our line of childrens furniture from our warehouse in NJ to stores and consumers throughout the US for almost year. It has been a constant struggle. To put it into perspective, we have over 13% damage rates on our dressers.The trust weve put into Pilot has not only cost us over $50,000 in actual damaged freight, the countless hours dealing with upset customers and Pilots customer service, the cost of replacement merchandise and its associated freight, but, more importantly, the damage to our brands reputation exacerbated by social media.Although its not my nature to take to social media (this is my very first review) my utter frustration has lead me here. As it stands, 36% of our claims have been denied and the remaining 64% are unresolved.Ive included a few images from recent days to help illustrate the our experience.Incidentally, as I was writing this, a new claim came in from a retailer that we drop-ship for - the email chain with the photos and it describes the beginning of our process. It goes like this:1) retailer informs us of a problem2) retailer asks customer to send photos3) photos get forwarded to us4) our customer service person contacts the end-user for more details5) once we have all the details, we arrange to have our warehouse ship replacements.6) the items are prepared to be shipped, a BOL is created, wait for pick up7) hope for the bestAnyone reading this may be asking, why do we continue to use these guy. Because from my experience, all the national providers weve tried suck. So, Pilot, youre not alone.Meanwhile, we continue to search for reliable, local, independent delivery companies in major markets who can serve us.
Review №3
2022-06-24Got yelled at and disrespected by the dispatcher. The drivers called me and i told them to ring my door bell and someone would sign for the package. They rang no bell and the person who was home didn’t sign for anything. When i called about the package they said someone came down and signed it. COMPLETE LIE! When i call the dispatcher and explain what happened she told me, “you shouldn’t have said someone would sign for it, it’s your word against my drivers and i will believe my drivers over you, we are done here go figure it out with the merchant it’s your problem now.” As i got home thinking my package was gone, i noticed they have left it outside of the lobby door, not even inside the building, they left it outside without getting a signature or anything. Disgusting service, and that dispatcher was a horrible person i wish i got her name.
Review №4
2022-03-08Pilot Domestic Pickup Services, JFK and nationwide: you absolutely need to notify customers in advance if the person(s) picking up inside of an urban apartment building will not be wearing any sort of mask whatsoever, since your most recent pandemic update, dated September, 2020, indicates that all such employees will continue to wear masks, even if customers do not. Because I have lung cancer and prior to that, already had autoimmune diagnoses, my brother, staying with me full time since 2020 to help, since my condition has progressively deteriorated, had been ready to put on his new N95 just before the exchange with your employees. However, we are both horrified that the employee entering building after building had no mask at all. Forget whatever mandates are lifted, especially in NYC: you should know better. I am now wearing a mask inside my own apartment, even though my brother was masked, since this is the first not-masked worker we’ve seen inside a non-commercial space, and I literally have fought off infection after infection for the last year plus from whatever residual microbes my brother has brought back into my small apartment after far safer, fully-masked interactions. It’s the already sick people that are STILL at HIGH RISK, and as a global freight and logistics company, you should know already know that the very recent lifting of mandates has far less to do with there being less risk for EVERYONE than with restoring economies. Your customer-facing employees need to STILL be masked for you to make any absurd claims about having “a trusted network of global partners.” Updating your stupid website, or verbally warning consumers at the very least, would be far cheaper, since it’s already clear that as a business entity, you are among the most shameless. How dare you. Pilot Freight JFK wants sick people exterminated/out of their bottom line
Review №5
2021-07-08This company is HORRIBLE. When you finally do get a hold of them, they’re extremely rude. Customer service is NOT their priority and apparently neither is delivery. Not only did they break my tv bringing it here but cancelled my pick appt 3 times. They called me 10 minutes before the first appt window closed saying their truck “broke down”. I wish I could post the video of them bringing in the house. Call Walmart and ask to switch shipping companies or don’t order large things online from them.
Review №6
2021-06-07One of the worst delivery services I’ve ever had. Had a scheduled, SCHEDULED, Amazon couch delivery cancelled and rescheduled by Pilot with no warning or heads up. I was out of town when they decided it was convenient for them to deliver.I then had to sit on the phone for hours trying to reschedule and understand how a scheduled delivery gets rescheduled with no notice. Had the phone slammed down on me at least once by the rudest “customer service” agents I’ve ever spoken to. Be extremely wary if Pilot is delivering your Amazon items.
Review №7
2021-04-30I had a delivery scheduled for 4/29 with a window of 9a-2p and. 30 minute heads up call. Well at 1:40p I called the office to ask about it and was told its on the truck, driver must be running late. Fast forward to almost 4:00 and I call again only to be told it would arrive in 20-30 minutes. I asked about the 30 minute call-ahead and she said yeah, theyre supposed to but I cant speak for the driver. Well the driver NEVER called and the package didnt arrive until after 5:00p.
Review №8
2021-04-28Were supposed to deliver a cabinet. They lost it / it never came. Took a month to figure out. They lied about delivery status in the mean time (will come tomorrow for two weeks). Impossible to reach (no one picks up the phone), never honored their own delivery commitments, absolutely worst shipper I have ever had bar none in 30 years, avoid at all cost.
Review №9
2021-07-01Had a delivery appointment set for yesterday, waited for 4 hours , did not receive anything or any info about the delivery. Could not track using the tracking number and had to spend 1 hour over the phone trying to find out what’ was going on. After the 4th call finally was able to find out that they have no idea of when I will receive my shipment. Very disappointed!
Review №10
2021-04-25I ordered a treadmill from Walmart this company delivered it. The first treadmill was left at my door. It was damaged. Walmart replaced it. Second treadmill I had a window of hours between 9-1. That never happened. Someone finally showed about 5:00 PM. Both treadmills arrived damaged. They were picked up by this company. The worst experience ever. If I order anything in the future and this company will be delivering. I wont order.