Pizza Hut in Newburgh
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Newburgh, Orange County, New York, US
Site: https://locations.pizzahut.com/n...
- Monday:11AM–11PM
- Tuesday:11AM–11PM
- Wednesday:11AM–11PM
- Thursday:11AM–11PM
- Friday:11AM–12AM
- Saturday:11AM–12AM
- Sunday:11AM–11PM
Pizza Hut in other cities:
I ordered a plain pie & cheesebread sticks every Friday for the past 7 or 8 weekends in a row, and last weekend they literally burnt everything so much, it was all completely unedible. However, they did credit us back the money in full. All the other times Ive, there werent any issues...sometimes you just got one bad apple, hopefully thats it. But you gotta think that someone removed the pie from the oven, saw it was burnt most likely, and then sliced it into 8 slices, which means theres no way they did not see how burnt it was, so that was kind of foul. Unfortunately, theres no other Pizza Hut somewhat nearby. But, Im gonna hope that was a one off and hope it doesnt happen again...and definitely check the order before I pick it up. Sa la vie!!
Grubhub driver that does deliveries in a not-so-nice neighborhood in the nighttime. Most places are understanding of when I have someone accompanying me, but not the employees at this establishment. The establishment did not have to food order ready for 20 min after its expected pick up time- OK, fine, even though I could see the employees having more fun than working behind the counter through the windows. The person accompanying me went in to check on the status of the order and was instead apprehended verbally by the rather large woman at the front desk. Her twig-like sidekick told him that he need not reach over the counter to search through their items, when he was in fact not doing so (I could see what he was doing through the window myself.). They accuse him of being pushy and crowding them when he was simply waiting for the order to come out. He asked for me to come inside, and upon doing so the whole store was a screaming match. The 3 staff members (Jabba the Pizza Hut, twiggy, and scooby doo from the kitchen) decided to start screaming at me all at once, meanwhile the person accompanying me is standing beside me visibly upset by the way they were treating us. I insisted that they just give me an ETA for the time that the food would be out, and that we would happily wait outside until it was done to avoid any further confrontation but the staff would not give me a time estimate and felt it necessary to threaten to “call grubhub on me” and an assortment of other insults. I told them I am not interested in arguing and I am just there to pick up the food regardless and that this situation did not need to turn into an argument. Sucks establishments have such trashy staff anymore.
Food was ready for pick up when promised. Employees were friendly and attentive, getting me in and out quickly. As this was a to go order, i appreciated all of this. Pizza was hot and fresh. Crispy bottom and tasty toppings made for an enjoyable indulgence. 5/5, will order from here again.
Ordered a simple half cheese half Hawaiian pie. Ive had Hawaiian pizza many times from many pizza huts and they NEVER had bacon on it. When I called back to complain, the girl said that its on the menu with bacon. They dont even have it listedon the menu. Hawaiian pizza only comes with ham and pineapple. NEVER did I have it with bacon. The receipt even says cheese, ham, pineapple. Next time... I go across the street to Dominos
They claimed to offer contactless pick up from your car on the app but they did not. When I arrived and called they wouldn’t pick up the phone. Had to wait much longer than estimated for only 2 customers to be in the store at a time so that I could enter and pick up my food. Will not come back here. Food acceptable but there are much more convenient options out there.
This location is awful. I ordered on New Years Eve and never even got my food. The order was supposed to take 45 minutes and when I got there I was told another hour. The staff was rude and unfriendly and the girl at the counter was not even wearing her mask properly. The counter was dirty and the place was so unorganized. Go to another location, better yet go to Dominoes, they had our order ready in 30 minutes that evening!!!!
So I get it, Superbowl Sunday, busiest day of the year for pizza places. I order online at 530 pm, show up at about 610, at about 745 my food is handed to me.The orders were getting mixed up between the call insurance and online orders and there was no system in place to figure out whos order was whos.Food was cold, garlic knots were soggy, and the wings werent even right.Probably wont be eating or ordering anything from Pizza hut ever again.The assistant manager was doing the best he could to keep customers happy, the general manager looked as though today was her first day, and have no consolation to me for waiting an hour and a half to get my food.Had I not paid for it when I first arrived, I would have walked out.Definitely not worth the $54.00 I paid for 2 large pizzas, 18 wings and garlic knots.
Went for the pizza lunch buffet, in the 45 minutes we were there they never put out anything fresh. We asked and they said sorry the buffet is closing at 130. All they had out when we arrived was a plain pizza and an old sausage slice or two with some burnt pasta. I understand if you dont want to throw too much out but you should have told me when I arrived almost an hour before the buffet closes that there would be nothing more being put out I would have bought something else.I have been here prior and the service was much better, not sure if there is new management but was disappointed.
Okay so we used to come all the time but havent been in a while so we decided to stop in. Well we could have spent our money somewhere else! Tables were super sticky. It took about 20 minutes to get our drinks and about 45 minutes to get our food. Then I swear they no longer cook the pizza all the way. It was awful. This newburgh pizza hut has went so far down in the last years. The only reason why Im giving it 2 stars is because the waiter was a very nice young man.
Hardly any pizza on the buffet, no salad, asked for half plain cheese and half pepperoni pan pizza, when it came out it was not cooked on bottom. Told the Waitress she said thats the way it is.No dessert.Not the way it used to be.Place had one other customer and 3 of us.Manager never came out to talk to us.Terrible food, will never return.
The wait was 1 hour and 20 mins for Medium pizza pan and cheese sticks. They only had 1/4 of tables that were full of costumers. And we asked for fries or any other service it was a NO, Sorry. Yes the pizza was decent but the cheese was burned at the top and undercooked at the bottom. I call this a No Bueno situation! Should change or customers will start to walk away.
I like Pizzahut & have cravings for stuffed crust pizza but I am realizing that many if not all locations do not make the pizza like they used to when Pizzahut was around years ago. I am not trying to knock this location specifically though because as I travel & find different stores I check it out & finding the results the same.Now when I first started going to Pizzahuts I remember the pizza bread itself tasting good & not burnt. I could pickup a slice & there would be butter on the bottom.I dont see that anymore. The same care in making the pizza is not the same as it used to be. While I was in Hampton, VA I had to go to another pizza place called Chanellos to get the pizza done right because the actual Pizzahut stores fell off.Makes you wonder why many stores have closed.... This loss of care into the Pizza I think is why many no longer like Pizzahut anymore. I assume the stores are franchises and being a old school Pizzahut fan. I think corporate may need to place tighter rules on how your pizza is made. The type of pizza you make you cannot get away with cutting corners. (If this is something corporate did by doing stuff like using cheaper bread dough.... stop it... )This is a review for Pizzahut in general.
It took over an hour to get 1 pie from them. The manager did compensate for it by giving me a free pie. When I went back a week later to get that free pie, it wasnt in the computer. Which my mom had a said it wouldnt be. Never had poor service before from Pizza Hut and with little Cesar and Papa John just down the road you would think they would act better.
Pizza was good, service was good, drinks were disgusting. My Ice had black bits in it, after I returned the drink for one without ice, and the new drink had black bits swirling around. They really need to service their equipment! Even the cooler behind the counter was making a horrible, loud, and irritating noise.
Place is always understaffed, the waitresses are friendly, but have to take care of take out, the register, and on a few occasions prepare the food in the kitchen, and when they have a chance come over to the table. On several occassions I have seen only two employees working, one that makes the food, and one that does everything else. I have seen on numerous occassions tables get up to leave, due to lack of service. The money they are saving by not putting a third person on the shift is diffently lost on revenue. I have learned the system, and know to wait for twenty minutes before someone comes over. The one night I was there I noticed that a few tables were ordering two liter soda bottles, I did the math and it was cheaper then paying for each of us to have a cup. On my next visit I tried to order a two liter, and was told store policy two liters are not allowed for dine in customers. I tried to order my usual and the price was now higher, was told that its a special and its an online price only. The price was on a sign on a poster in their window. They insisted it just changed, its online only.I have respect for store policy, and didnt argue or get upset, however I did notice in future visits tables with two liter soda bottles.Seeing the bottles tells me that theres no structured management. This place gives me the impression thats it going out of business and no longer cares. There is no effort put into their table service. Unfortunate for them dominos opened up across the street. I hope this run down place survives, cause I enjoy their pizza.
At the newburgh location we got our food very fast but then the waitress ignored us the rest of the time there. We had to ask her to bring our check and a box to wrap leftovers in. And while we were asking she was talking to another table near us. Very poor service!!!
Horrible service and horrible quality pizza. The pizza wasn’t fully cooked at all. The pizza tasted doughy and the crust was very white, it should’ve been golden to ensure the pizza was cooked. I try to call the establishment and the phone was ringing non stop for 2 minutes straight. I check the receipt to see if Pizza Hut possibly has a different number, and there’s no number provided. Very disappointed and unprofessional to not even be able to contact them. Will definitely not be ordering here again.
**UPDATE** After the last experience we had decided not to come back, but..... Cheesy Bites. Do I need to say more? It has been almost a year so we took a chance that the person who burned our food no longer worked there. The food was good and we will order again. I noticed a Dominos going up across the street. Pizza Hut will need to stay on their game because they wont be the only fast food pizza in town anymore.*. *. *. *. *. *. *I used to come here and always had good food/service until they burned my pizza so bad it was inedible. Too late to do anything about it so it went right into the garbage and well never go back.
Stay away from this place unless you want to catch a bad disease, such as COVID-19. This is the most unsafe place I have seen in quite some time. No precautions for employees or guests. upper management cares nothing about either party. I will never return, and pass this info on to as many people as I can.
I wonder if Corporate reads any of these reviews or cares considering so many old school pizza hut joints have been closed. Anyway. I came upstate from Long Island and was soooo happy to see an old fashioned pizza hut. As usual the dough is not cooked well even when you tell them well done. Fine. It took way too long to get our breadsticks and wings (we got the wings first). The waitress hated her life. Forgot her name. Shaniqua or something. And the worst of it. The music. It wasnt neutral. Were sitting in a pizza hut. Starving. And we got soulful love making baby baby baby music. CEO needs to pop in at this place and take a gander on whats going on. Dang shame
FYI- if you are not accepting cash payments then it should NOT be listed on the website as an acceptable payment. Very misleading to everyone. I understand that not a lot of people want to accept cash right now but sometimes thats all somebody has and to make somebody think they can actually use it at this location is just wrong.
Order a pan pizza and cheese stixs online, was advised pickup at 638pm, got there at 640pm and was told would not be ready for 20 to 30 min. Well it took 25 min before it was ready, and when we got home pizza was very doughy, not crisp at all, and the cheeses stixs were good but not enough sause.When I arrived at Pizza Hut only two customers in side, have no idea why it took so long, sure hope you people read this and other reviews and get your game together.
Fraudulent....scammers. They will tell you one price and charge you another. Illegal to add your own tips or whatever fraud they got going on. Then they dont want to make it right. They dont like handing out receipts either & they claim they cant pull it up. Count your days!!!
So I ordered online (A pie and a Pzolo), at about 6:15. The email said it would be ready around 6:39. I walk in at 6:45, tell her my name, and I am told they were just about to call me, they do not make pzolos anymore. I asked why they were going to call me 5 minutes after it was going to be ready...she said the computer doesnt calculate how busy they are. (understandable) She offered me something else, and I asked if my pie was ready, she said she thought so. I asked how long for wings...15 to 20 minutes. I said no, Ill just take my pie while its hot. She goes to get my pie, and my phone rings. I answer, it the guy at the far PC telling me no pzolos...I said thanks, but the girl at the counter just told me the same thing. He was confused, she walks up behind him and points to me. She checks all the pick up bags by the front and then said my pie would be just a few more minutes.I think it is obvious when she brought out my pie at 7:05 that they didnt put my pie in until they called me...... Its a shame too, good pies and the place looks great with the new renovations, but service is HUGE in my book. I understand youre busy, but dont lie to me...
Im sorry I hate saying bad things about people business but I went today 1st time in over a year at the newburgh pizza hut and the workers were great but the pizza was not good at all no crunchy crust the crust was chewy almost like not cooked all the way and not hot at all and I waited for it so I got the pizza right when it was ready breadsticks were awesome the cinnamon sticks were awesome too
Place is cold. Mainly because I believe because it is moldy inside. This location is very dirty and obviously owners and management does not care and workers dont care. I honestly believe that a chain should keep to standards and make sure all franchise owners up hold to that standard. This is not being done at this location.
We asked for the pick More than 2 for $5 each and the girl behind the register said ok and if we wanted pan pizza it was $1 more so we both ordered a pizza,he wanted meat lovers and she had mentioned that it was a dollar so when the receipt came his was $11, $6 over the price and she just rudely said that it was a dollar each but she didnt even say how much all together until after we paid otherwise we wouldnt have ordered all that stuff and for all the people that were there it took 30 minutes to get 2 pizzas, no one stayed up front they were all in the back where noone could see them,and she was very ignorant when I brought up the money,it was $25 for 2 pan pizza,1 mushroom and 1 meat lovers,and garlic knots, I said$25what do u mean u paid$25 , thats when she explained everything to me and my friend,and because the order was already in,we felt that there was nothing we could do about it.Also we looked at the lunch buffet and it was 12:30 pmand it looked like it had sat there since the day before it was that dry and nasty looking, those people needs to be retrained and food inspection needs to be done regularly, I wont be going back !!!!If I couldve put 0 Stars I would have!!
Went there with my son.wanted large stuffed crust pizza.we were told they were sold out of large pie dough.so we ordered the 2 medium pies for 5.99 each.sat there for 1/2 hour waiting.asked waitress how much longer wait was.she said about 5 mins.waited another 1/2 hour,still no pies.finally told waitress I wanted to pay for our sodas & forget pies.waitress was very nice & apologetic & didnt charge for sodas.not her fault the guy in the back is slow.
Total reviews rating 3.8
199 Reviews for Pizza Hut 2023:
Review №1
2022-03-21I spent $70 on garbage. Bread sticks are burned and have absolutely no seasoning or cheese on them and you cant even eat them because theyre rock hard and the 16 piece boneless wings are hard as a rock also. Pizza ice cold. So freaking mad. There goes our dinner for the night. Will NEVER order from here again. And I dont understand why I was charged an extra $8.00 it gave multiple reasons of why $8.00 was being added but none of the reasons pertained to the order. Company is a rip off and the food is not even edible. The cashier was very nice.
Review №2
2022-05-11Pizza Hut has the best pizza ever but this location is the worst. The rudest workers. Covid restrictions still in place like no dine in. Pretty sure it’s to save on employees. Pizza Hut is failing because of inn-accessibility for their long time customers.
Review №3
2022-09-08So busy yet the staff still does a great job and the pizza is good!
Review №4
2022-09-09My food was initially down correctly, but the dough in one of my pizzas was undercooked.
Review №5
2022-07-04Carry out is great! Pizza ready in stated time. There was a slight issue with one of the pizzas, manager made it right immediately.
Review №6
2019-08-04Ordered a pizza online at 3 to be picked up at 4:45. Was not ready and had to sit in store until well after 5. After getting home and opening the pizza was soggy and weird. Not only that but the slices were oddly shaped like two of them were from another smaller pizza. I dont mean cut weirdly I mean two different sized pies, see attached photo. Boneless wings had very little buffalo sauce. Will not be returning.
Review №7
2022-07-19The host there was very kind and created great conversation while we were waiting for our pizza.
Review №8
2022-04-08We ordered stuffed crust pepperoni pizza and mozzarella sticks, its only take out. The pizza was delicious but the mozzarella sticks were a soggy mess and had to be thrown out.
Review №9
2022-05-14Whether in person or online food is delivered hot,on time and staff makes you feel special. LOVE Pizza Hut.
Review №10
2022-04-24Order came out just as we ordered it but it was barely warm. Pizza hut is so yummy tho.