Planet Fitness in Albany
Site: http://www.planetfitness.com/gym...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–9PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
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Joined and went for first time today. Very clean. Staff and customers very respectful. Locker room was clean, and boundaries were respected. Bathroom was clean enough. The gum provides cleaning stations to disinfect equipment before and after use, and most patrons seem to do that. Wide range of equipment, and they stay true to the no judgement, no criticism policy. I like their app for hands free check in. All in all, a good place regardless of your level.Edit: Its been a year since I left the above review, and Im still a member, and still enjoy working out at this Planet Fitness. However, Ive noticed that the staffs attention to details has gone downhill over the last year. Garbage is left to overflow in the mens bathroom. Paper towels are often depleted at cleaning stations. Hand sanitizer is often missing from the dispensers, especially the mens locker room where the sanitizer dispenser is empty about half the time. I understand staffing shortages in the Omicron Era, and I understand that if there is only one staff member of each gender, and their services are needed at the desk, it may take them a while to attend to an issue in a particular bathroom or locker room. As I stated, I still enjoy working out here, but would appreciate just a little more attention to these issues. All that being said, I find the staff to be very friendly, always greeting me and saying goodbye.
They charge 30 $ one week later I got charged 54$ dolar ,I suppose to not dealing with this They already had my card information and they would charged me for some reason that I never told and informed ,also I doesnt suggest this place you can go better place which is has so much better equipment with the same price.
Not my favorite planet fitness. Equipment is older and definitely doesnt get cleaned regularly. Some weights have a lot of dirt or something on it and my hands will turn black with it. Super super small making it impossible to go to during peak hours. Low ventilation so it gets pretty smelly as well
Gym is absolutely packed every time you go. Can’t ever get to a rack, no benches available, no dumbbells available etc. went to cancel my membership because of this and was told it would be $58 because the promotional period i signed up during didn’t have “free cancellation” in the fine print. Lol it’s funny how I’m charged $58 to cancel a membership that is free for others to cancel. Save yourself the headaches and go to a real gym.
Disgusting facility. I was visiting in Albany NY and decided to go to their gym and was horrified. The lack of cleanliness is absolutely disgusting especially during COVID. The trashcans look like they haven’t been wiped down in months and the bathroom photos speak for themselves. So disappointed and won’t be coming back.
One of the best PF locations. You can tell the owner cares about their clients. The showers had the best design with a private dry changing area right outside your shower and the inner shower with a clear curtain for security. Staff is friendly. Nice clean place that wasnt too crowded.
After mainly going to this location for about a month, I went to Loudonville instead because it offers a much better workout. Elliptical machines here are at least 2 generations older than the rest in the area and are terrible for building cardio. Not to mention that theres a 75% chance theyll shut off after 1-2 minutes. After switching gyms I noticed a huge improvement in not only cardio but leg strength as well while using the much newer machines.
They stole my AirPods case. If you like your stuff stolen go here! I called this planet fitness cause I couldn’t find my AirPods case and had their employee named Henry find them on the floor. I come back a few days and nobody can open their safe. Their manager is finally there and she said there are no AirPods cases in the safe. I confront her tell her I left my information and she tells me they are not there. I call the cops and wait outside and they call me to tell me they cancelled my membership which I am very happy about. I now sit and wait for the cop to show up so I can write a stolen items report. I am just writing this so that anybody who thinks about joining knows about this shady business.
Staff is nice, and there are quite a few machines which is needed as this is a high traffic gym. My biggest issue is how the mens locker room smells. No other planet fitness Ive been to has had a locker room that smells that rancid. Its repulsive.Update: Dropped to one star. Through the pandemic Planet Fitness has been awful about doing right by their customers. Ive been charged the annual fee and several monthly fees and I havent even been there for a year.
The gym itself is mediocre and usually smells bad. I dont trust going there during a pandemic.My real issue is that I was getting charged for my monthly gym membership because I didnt realize the gym had re-opened. I havent been there for 9 months, but then I get hit with the yearly fee, too. Its like throwing money in the garbage. The manager refused to reimburse me for any of these fees and also says I have to send certified mail or come in to cancel.I find it pretty despicable that they run the business this way, and I would urge current members to cancel and any potential members to consider another gym.Shady
Compared to my home gym, I was slightly disappointed. The equipment in the back (cables) and such were dates. The attachments were ages and clearly used. Some of the equipment had seen better days. They didnt have a great water fountain, and I was hoping they had a water bottle refill station, but they didnt. The locker rooms were actually pretty nice, which was cool.The gym wasnt organized in an intuitive fashion. The front where the cardio equipment was was clustered tightly and didnt have a real flow. while this wasnt the staffs fault, the equipment was sort of dirty. The gym users didnt do a great job cleaning up after themselves, which explains why the equipment was probably looking the way it did.Maybe Im spoiled by my hometown gym. Maybe my expectations are high. But this is a chain gym and I was expecting a little more and a little more congruency. Id come back if I needed to, but this wouldnt be my first choice.
Awful service. The manager Jasmine is not there to help her customers at all she was extremely rude to me and she was actually the one that was responsible for the mistake that was made. I put my membership on hold for three months at the latham gym and they confirmed it to me verbally atleast three times before i left. Now when one month went by i got charged for my membership again which i was highly upset about. When i tried to confront the Albany manager about it she had every excuse in the book for why the company was not responsible for her mistake she made. When i was persistent with my problem she ended up just saying“i cant hear you” so id stop. She also claimed that the workers at latham gave me wrong information about how long my freeze term was and that i cant cancel membership through the phone and i had to do it in person; which Latham said i could do it over the phone now because of corona. Turns out that they actually only put my account on freeze for one month and not three which was never said to me. And when you sign confirming everything you sign through a POS system, so you cant read over the contract it just gives you the box to sign. Who only does freezes in accounts for only one month? That seems so pointless just so they can scam you of money. I ended up not having the money to pay for my bills because they robbed me and did not refund me. I don’t even use my membership either. So once i found out they dont really care about their customers i went to cancel my membership entirely because i didnt want to get screwed again. When i told them my reason and even started the coworker helping me interrupted me and did not put my real reason down for the cancellation she put down “coronavirus” which i need to call and change because thats not the real reason at all. Awful and I’ll never give planet fitness my buisness again from how they treated my situation.
Not happy with this place at all, especially since I know it could do better as the Planet Fitness I go to normally (I’m using this location temporarily while visiting family) is exponentially better. This location is only open 24 hours 4 days a week, which is inconvenient for me. There are no reusable microfiber cloths available to wipe down the machines so you have to bring your own cloth unless you want to use the provided paper towels (which work as well as cardboard in terms of absorption). None of the machines I like to use best are here besides the elliptical. Even at that, the elliptical is so annoying. Every minute or few minutes or so a message that says “slow down to reduce heart rate” comes across the screen and blocks my stats, which are what I care about seeing when I go to check them. Also, the machine beeps loudly when you take one of your hands off of them to take a sip of water. When I grabbed a yoga mat to use, there was a bug on it, and when I wiped it down afterwards this gross black residue came off on my towel I brought. The locker room smells like old, uncleaned feces every day I walk in. There is a five minute limit on the two massage chairs and rather than having more chairs there are what, 8 tanning bed rooms or so??? They can’t be that popular can they?? 😂 Can’t wait to get back to my usual location.
Unable to cancel membership. Assistant manager told me the managers new policy is that only the manager can do a cancellation. He called the manager and confirmed. They had expected me to come back when the actual manager was there to cancel. I called another location who told me this is not correct and is against company policy. Do not trust the management at this location. I walked in to the next closest location and every member of planet fitness agreed that the policy the manager at the Albany location was against company policy and was unacceptable. The other location was very helpful and was able to cancel my membership by a teammate that was not at managment level.
I have reached out multiple times to cancel my daughter membership and they still continued to take money from my account, I don’t recommend this gym to anyone. It’s all about getting your money😡😡😡i also called and spoke to a supervisor there to get my money reimbursed and Jazmin said they couldnt which i thought was not the truth. if you are a supervisor you could have done it, but we will never use this gym again. It shouldnt be about the money, you dont take out a gym fee when the gym hasnt been opened in months due to the Pandemic but Planet Fitness still took money out and the yearly fee of $39, money hungry is what i call it
I have mixed emotions. Although I visit often and get a good workout, the mens locker room is awful...whomever is in charge of cleaning floors needs to understand you need to sweep before you mop. And dont mop the locker room at peak times. The lockers need wiping down inside and out...pretty gross sometimes.
Been a member at this location for 3 years. Too many “lunks” and staff avoids those individuals, going against the prevention of customer intimidation. Paper towels are hardly filled. Staff do not enforce cleaning equipment. This company is so fortunate their rates are cheapest in town or else they would be closed.
Staff is always friendly, kind, happy to help and I always leave with a kind “have a good night!” They upgraded the equipment (amazing!) and not too long ago added WiFi. I know they added some more smith machines too which I’m very thrilled about Bc I used to have to wait but now I usually get to use it right away on leg day. I love it here! Best pf in the area in my opinion. If they had the water massage beds it would be perfect :) very clean as well.
They cancelled my membership....cancel reason..lunk.....manager with horrible attitude tried to enforce the no gym bags on the floor ....everything gets ugly when he tried to take my gym bag to the front desk....i dont think he is supposed to touch my belongings without my permission. Because of my job i been working out in many different PF locations (NY,CT,MA)..and i always had a great experience with kind and helpful gym staff ....also always carried my small gym bag with me and never been judged for ....also...never saw a sign stating this rule....please be more clear about this..PF is responsible for lost or stolen belongings from lockers?...if no....then i feel more safe carrying with me my keys ,wallet ,gloves,small towel and headphones all the time...
I already love this place. Its as comfortable as the staff are warm and friendly. Every machine I can imagine can be found here, and Planet Fitness no judgement policy rings true. I feel comfortable and confident here, with literally no anxiety or fear. I love this place.
Come from out of state to see family, I forgot my key card, no problems staff was super helpful and friendly. (The only reason I gave 2 stars and not 1) this Planet Fitness needs MAJOR upgrading. The locker rooms were horrible, the first locker I opened the bottom was completely torn out. The next 3 I opened were cracked you can tell people are pulling at them to break into them. I did not feel safe leaving my stuff in the lockers ever with a lock. Locker rooms were nice and clean. The equipment, all though some did seem new, needs major updates the gym is missing a lot of equipment that other Planet Fitness gyms do have. Last thing is this PF is very small I would hate to see it during peak times!
They have recently upgraded machines and televisions, which is a nice touch. They have also clearly trained their staff to be nicer. It gets really crowded at peak times, however, so I would try to go at less-popular times to ensure machine availability or expect to wait.
You get a membership and park you car at their parking lot to go workout and someone hits your car and leaves and they outright deny to show you the camera. This is when you need to decide, do they even deserve your business!!With regards to your reply- Location does have a camera pointing towards the parking lot and I was told by the manger that only the Police can access and they wont let me see it which of course is clearly not acceptable.
This is my main gym so I go here weekly around 7am most times. I like the vibe here and the separated stretching area. Theres a LOT of treadmills and ellipticals. They also have tanning beds and hair studios, but they dont have the hydro massages. The location is great if you dont have a car because its right on the 12 bus. Only qualm is one day it was busier, but the paper towels in 2 different places were empty and the employee there didnt replace them even when I pointed them out to her. This was closer to 11am, so I tend not to go there around that time.
As a first time black member visitor, I was told there is a 5 minute limit on the massage chairs. After 6 months, and 13,000 miles of travel to dozens of PF locations, this was a first, having been given 10 minutes + at other locations. So I ask for the managers card and get this generic card with no name. The young man was adamit about this time limit, and gave me all the reasons to justify it. Its inconsistent with all other locations, and I wanted a good reason. There could have been an exception if your interested in abiding by dozens of other PF franchises. I didnt care for the poor demeanor, cocky atitude, and I am very disappointed.
Planet Fitness uses “Open 24 Hours” as a selling point. Other cities follow through on the hours. This facility even has the sign over the door (funny enough, lit up 24hrs). But it’s only open 24hrs 4 out of 7 days a week. I went on a Saturday night just to get there and the place is locked up. I looked at the contract and “24 Hour Access means: Access to the Planet Fitness Facility outside of normal staff operating hours, or as advised by Planet Fitness.“ so be cautious if you can only use the gym outside of standard times.
So this is right next to the college. That makes the seasonal peaks even worse. Also the 30 minute workout area is great, but alot of people fail to read or care about the fact that those doing the routine are blocked by them wanting to park bench or sit on the machines for multiple rotations.
A decent gym. There are a lot of people around my age - most of them UAlbany students - which is nice. Its always clean, and the staff is mostly friendly. Some of the patrons are the meathead type, which seems counter to what Planet Fitness advertises, but its not too much of an annoyance. One suggestion to management: for the love of whatever god you worship, please provide wifi!!
Total reviews rating 3.8
158 Reviews for Planet Fitness 2023:
Review №1
2022-01-29This is the main gym I go to. Its always crazy busy when you go to use a treadmill or use weight machines. Mens room smells god awful and is never really cleaned. Also, the music could be turned down in there, even having headphones in you cannot hear anything aside from the music they have playing and you cant even hear a person right next to you. I know its a gym, but ease up a bit.Also, they put up a Masks optional sign on the front door, even though the mask mandate is still going on in New York state. People walking around maskless and not social distancing either.
Review №2
2022-05-31I wish Google had the option of leaving 0 star reviews. I had scheduled a haircut appointment 2 weeks ago. The day before the appointment, someone called and told me the hairdresser was out sick and I should call back the next week. I called the previous Saturday and had an appointment booked for Tuesday. After I go into the gym for my haircut, the front desk tells me that the hairdresser is out for two more weeks and that they had called everyone in the appointment list on Saturday to inform. When I mentioned that I never got a call and that I had actually setup the appointment on Saturday, the PF employee just shrugged their shoulder and walked off. Extremely rude and unprofessional behavior. It will be a month since youve had a hairdresser on site. If you cannot schedule simple appointments, why offer the service at your location and then be rude about it?
Review №3
2022-03-12Planet fitness gyms are the most judgemental gyms you can go to ironically. I was working out with a coworker and he corrected me on my form. The manager then gave me a friendly reminded me that they dont allow trainers. After explaining the situation to basically a corporate wall. They reverted back to the no outside trainer allowed statement. They also intentionally make it extremely difficult to cancel your membership.
Review №4
2022-06-02Mens locker room smells like pure death. I get that it isnt going to smell like flowers but holy hell. Most of not all of the paper towel dispensers are barely functional. Worst of all they have fox news on their tvs.
Review №5
2022-03-07My favorite place to escape. Latham has ropes and the staff is so nice. Everyone of them. The ladies room is always clean and its my favorite location. Highly recommended
Review №6
2022-02-02DO NOT GET HAIRCUT HERE, Worst haircut I’ve had in upstate NY. The stylist was finished in 4 minutes, no care was given when edging up back. She pushed the clippers so fast that they jammed multiple times pulling my scalp. The edging up was so bad I had go to the barber after my visit to correct her mistakes. The stylist was clearly more eager to go home than do a good job.AVOID AT ALL COSTS.
Review №7
2022-02-09I go to this facility regularly on my lunch. The neglect in this Location makes it a High Risk for Covid transmission. Location is always over crowded, especially now with covid theres barely room to social distance. Mens room always smells terrible and is never maintained or cleaned. Dumbells ALWAYS missing from the rack, staff does little to find the missing ones and rerack them, or maintain the other gear for that matter. Cable equipment has been missing handles for about a year now, no replacement. Also heavy concerns revolving around sanitization of surfaces etc. The paper towel dispensers are either ALWAYS empty or broken, so people give up on spraying down their work station after they are done. This facility has always been sub par compared with others, but its incredible how much theyre not willing to improve especially during a pandemic.
Review №8
2022-02-18If I could leave fewer stars, I would. I signed up on a Wednesday. I called for an appointment with a trainer. No one called back. I called again and left a number to call after 5 as I work during the day. They called me during work and their trainers hours are during my work hours or during their peak hours. For someone just trying to get back into a gym for the first time in a long while they are not very nice. Plus they charged me more than one months fee when I literally never got to work out.
Review №9
2022-02-22I come into this Planet Fitness on occasion and have noticed this one specific man who has harassed me as well as many other members. I come in with a group of friends (males and females) and he makes every single one of us feel uneasy. A few of us have spoken to the front desk associates and have been told continuously that there is nothing that can be done about this member and that he is being closely watched (he clearly is not) He does not even work out; he goes to the machines and blatantly stares at females in a very intimidating way. I have decided I will no longer be attending this gym because management does not seem to care about the safety of their members.
Review №10
2022-03-19Amazing value !! Clean ... As an early morning client, have never had to wait for any machine ... staff is most helpful ... masseuse would be the only addition we would wish would be offered (additional cost of course) ... Highly recommend