Play It Again Sports in Latham
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Latham, Albany County, New York, US
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Site: http://www.playitagainsportslath...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Play It Again Sports in other cities:
Excellent choice of sports equipment. Staff couldn’t have been more helpful. They took their time and compared one brand vs another and answered all of my questions. I went in just to look, but wound up buying on the spot. Very reasonable prices!Good old fashioned service. So difficult to find exceptional customer service these days. This place is A+++++. I will be going there for all my grandchildren’s needs.
Went in for an estimate for consignment . Was told by the clerk, who really didnt know much about boards, that he would recommend to put it on consignment for about 80 bucks. Proceeded to tell me how bad shape the board was in had a little rust and it basically was a poor quality board. Little did he know that we heard the conversation between him and another gentleman in the back of the store. Saying that the board was not bad and they could flip it very quickly for 140. He seemed so arrogant and was acting like he was doing us a huge favor. And on top of it they would take 50%. Poor customer service.
I can quite honestly say I am very disappointed in my shopping experience at Play it Again. Ive been to the store four times in the last six weeks in hopes to have one of the wonderful shopping experiences that I have been reading so much about. However, I have yet to have any of the employees be able to step away from their own personal conversations to be able to assist me. This was highly disappointing especially when I went to the store the first time looking to buy a new ski package for myself and not one employee was familiar enough with skis to intelligently help me narrow down what to buy. So unfortunately for you Play it Again Sports, my $700 sale went up the Northway to a competitor, where they were very eager to help me find the perfect fit for my ability.The second time I went back to the store I was looking to purchase a new or used snowboard for my daughter. I understand that its mid season and the selection is low but again there was very little eagerness to help me in this transaction. Again left disappointed.I was really hoping that the third time would be a charm. After my daughter and I decided that she needed her own helmet for snowboarding, we went back to the store and again hoped that one of the employees would be able to assist in finding the right size for her head as I do not often carry a measuring tape in my pocket. We spent the greater part of an hour trying on the very wide selection of helmets & disappointingly not one staff member offered to help she nor I with assisting for the perfect fit & yet again my sale went elsewhere.Maybe the fourth time will be a charm I thought to myself, perhaps the high school age employees will all be in school and an adult will be there and willing to help me purchase a new ski helmet. I should have learned my lesson. There are hundreds of helmets at the store which is wonderful if you know exactly what youre looking for and the size that is best. By no means do all helmets fit the same even if they are the same size. I walked out of the store purchasing what seemed to feel good on my head and when I got home and finally just had found that it was actually too large. I packed up the helmet & brought it back to the store the next day. Unfortunately i was not asked if they could help me find a new one that fit better, just took the returned & told to have a nice day. That was the perfect opportunity for the store to redeem it self for me & again the staff member could have cared less about helping me or making a new sale/exchange.I wanted to love the store. I like the idea of being able to trade in old equipment and get new equipment all in the same place and shopping local. However, the customer service standards here were essentially nonexistent & unfortunately I wont be giving them a 5th opportunity to correct this. Customer service means the world to me and I constantly refer people to a business that I felt went out of their way to create a Raving Fan. Every opportunity that I gave the employees here to help me they failed, to me that is bad business, especially when you have a customer who is looking to outfit herself and her children with new ski and snowboard equipment.My advice for future shoppers of this establishment is, if you know exactly what you want and the store carries it you will be fine. However if you are going in open minded and with a desire for a staff member to cater to you & truly make a lasting impression on your shopping experience this is definitely not what Id recommend at all.
Terrible prices on used skis, better off buying new skis on discount/sale or demo skis from slopes. Additionally, good luck getting any service from this place — I was trying to buy 4 sets of skis, and literally like 3 guys standing around not doing jack...nor did a single one of them help when I was asking questions and trying to compare products. I ended up trying all the stuff on for size there, then simply buying it all ONLINE. Trust me, don’t waste your time or gas driving to Play It Again Sports - place absolutely a waste!!
I know that for the serious athlete this place isnt your #1 choice. But Im not NOT serious and Ive gotten some pretty good deals there on lacrosse stuff and for hockey. The staff is friendly enough and the selection is decent if the sport youre shopping for is in season. Id say go here if youve got young athletes in need of new gear. Youll find what youre looking for 9x outta 10
Went in to get my ice skates sharpened, and only had to wait about 15 minutes. So that was good. However, the guy in charge, be it manager or owner, was yelling at the top of his lungs at the help (all young men) to stop standing around and playing with their cell phones. He said, theres boxes all over the floor that need to be taken care of. Im not paying you to play with your phones. Thats all you do all day long! If thats what you want to do, you might as well leave. Im getting sick of it! I understood his frustration but felt it was ill-advised to scream at his help right out on the sales floor. It should have been done behind closed doors. I was very uncomfortable witnessing it.
I had a part of my sons baseball glove re laced, same part for the 2nd time within a year. I was quoted a price. When I picked it up the price was doubled. They told me it was because they must have found something wrong with another lace. Though I am happy with the work done, I wish they checked with me before they did it. Only being amatter of $10 but just the point
Play it again sport is a place our family learned about through a co-worker that just like us has multiple young kids in expensive sports.With their trade in and used equipment line helps provide top of the line equipment wheather used or new to the ever growing athlete.If you havent been there, they run periods of time before that sport season starts, where you can trade your good used equipment in or have them just sell it for you then if and when it does they contact you. As you then shop to update your equipment.It has saved our family hundreds of dollars, as our kids do it all from hockey, baseball, soccer, and skiing/snowboarding. But thats not all they carry. They have a great staff thats helpful and excellent with information.As any place you maybe able to find something cheaper someplace else or they dont carry what your looking for... thats just the way it does. However if you are buying new cleats or skates every season for their growing feet...look up play it again and bring your old ones in on trade.Before i go and buy new, i stop and take a look at play it again sports.
DO NOT GET YOUR EQUIPMENT SERVICED HERE!I dropped off my snowboard here to get a basic waxing and sharpening done. There was also a core shot that had to be filled in. I go to pick it up a week later and it looked terrible. There was wax shavings still all over the base and my bindings. The spot where he petexed looked like garbage with how much carbon deposits he dropped into it. The waxing was ruff, quick, and not very good. He didnt even rub it down with a scotch brite pad. Overall, I worked at a rental shop and we serviced our rental equipment better than this guy does with peoples personal equipment.The store does have a nice selection of used and new skiing and snowboarding equipment as well as boots bindings and helmets.
Total reviews rating 4.3
117 Reviews for Play It Again Sports 2023:
Review №1
2022-07-23Friendly staff. Helped my son pick out a great new (to him) bike. Tightened up all the bolts for us and made sure it was in good condition
Review №2
2022-01-10In the past four years I have purchased two pairs of skis- one new and one demo, a new pair of boots as well as traded two pairs of boots to PIA Latham. Ive also bought countless gear and clothing and will only use them for tuning, waxing and other maintenance. Trustworthy and longstanding family business with the best deals and service around. Look no further!
Review №3
2022-01-10Impressive Collection of New ski equipment. Latest offerings from Atomic, Line and Vokl among others, really solid ski shop for the area. Picked up the bentchetler 100s hell of a ski!
Review №4
2022-03-12If you can’t get good hits on Facebook marketplace, this is a good spot to get 1/3 of what you want in cash
Review №5
2022-02-06Nice array of equipment. Busy when I arrived so if I had needed assistance it would have been a challenge.
Review №6
2019-03-28Ive been coming to Play It Again for several years to be properly outfitted for hockey. They have an expansive selection of new and used equipment. As a new player, I was able to get all of my gear for under $200, a steal.Ive also trusted them with most of my skate sharpening. I cant say theyre amazing there, but theyre consistent, reliable, and certainly skilled.
Review №7
2021-02-03They pay good for used equipment and resell for fair prices. I would say the prices are similar to ebay, but you get to hold and inspect the equipment. They usually have a good assortment of goods. The store is always packed with people when im there.
Review №8
2020-10-23This is my first stop when my son needs sports equipment. They have everything from hockey to snowboarding. The staff are friendly and helpful and despite everything being used its very clean and organized. Highly recommend them.
Review №9
2018-12-30Bought a bunch of gear here and someone literally guided me around the store to pick out things I needed as a beginner. The boots I got did not fit well. Returned them after a few uses and was able to get a nearly full refund. Great service - I will be a customer for years.
Review №10
2021-12-27Horrible experience sales guy trying to offer 38$ for a snowboard then sell it for 499.99$ they messed up the transaction then proceeded to call and harass me trying to fix the problem they made now this morning I wake up to a 215.00$ charge to my card not cool will never use this place again someone needs to fix there mistakes