Delivery
Yes
Plaza Toyota in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 347-554-6000
Site: https://www.plazatoyota.com//
Site: https://www.plazatoyota.com//
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Comments (199)
Steve was very polite and helpful in the model selection. He did not pressure but showed willingness to answer questions and research the one he did not have an answer. He made time commitments and lived up to them. A reputable person that made sure the customer was properly treated.
By far the best experience I have ever had at a dealership. After visiting two other dealers and not getting taken seriously. When I walked into Plaza Toyota I was warmly greeted by Azam. He had to stay after hours to complete the transaction, and i was grateful that he did. Now I have the best commuter car Ive ever owned.
I visited Toyota Plaza last week and I was greeted with excellent service and my overall experience with Jason M was great. He assisted me from start to finish. He was very responsive, and went above and beyond answering any questions or requests I had! This time around, Toyota Dealership was a no problem and low-pressure dealership and I would highly recommend it to friends and family. I was happy with the overall service received and would recommend and use it again in the future. Thank you for my new Rav4 2021, couldn’t have been happier!
Fantastic experience. I came in for a routine oil change and inspection, and it was straightforward, efficient, and pleasant to interact with Eric. Unexpected maintenance was taken care of quickly and in the most cost-effective way available. Really appreciated that the appointment time was kept, work time was accurate, and I was informed every step of the way.
Best toyota dealership around NYC area. Sales staff are outstanding and helpful. Any clunkers do not last long at this dealership. Repair shop is run efficiently and with outstanding staff. They so the job and make sure it is done correctly.
Omar from sales really helped me out. Was having trouble finding a car in this market. And he gave me a call and said it’s here come get it. Very Satisfied.
If you need someone who will be honest and do a great job for you exactly as they promise, then go to this dealership. Their sales people and their mechanics and service people are all just the best there is. You cant do better anywhere else!!! (Buying a car can be such a game and a hassle, but these people make it easy and a pleasure.) Thank you Plaza Toyota!!
Jihad Jones was an absolute pleasure to work with. I had first came to him in March but things didn’t work out. Being that he was so helpful, patient and positive I had to come back in and give him my business again, this time it was a success. If he’s still at this dealership when I’m ready for a new car I will definitely be returning to him! A1 service!
One of the best experiences Ive had with any dealer. I would highly recommend them to anyone interested in any car on their lot! Everything went off flawlessly and I had my car in just under 48 hours, cant get any better than that.
Very satisfied with the experience of buying a car. Alexey worked with us. We are very grateful for the prompt help. We arrived at Toyota at 10 am and left at 1 pm in a new car. All necessary documents arrived on time. Thanks again.
Mr. Singh is very much professional here. He did everything smoothly to buy me a new Toyota Camera 2022. Excellent service. I will recommend MR. SINGH to everyone to go straight to him, he will give you better suggestions. Good luck everyone
I bought a new Camry in January of 2019. My salesperson was Yasin, and he was great--knowledgeable, cordial, and not pushy. My experience since then has been great too. Yasin remembers me and says hello when I am in to have my vehicle serviced, and everyone else is professional, warm, and helpful, which I think is unusual for such a large operation. Impressive!
If you go to get a car ASK FOR ANTONIO👏🏾 He’s great and really goes the extra mile. First time car buyer and I’m super happy with my car and experience
One of finest car dealer in Brooklyn. Made an same day appointment yesterday and got approved for the car I desired. Can’t thank enough Yacine who made my car purchase absolute terrific & of course Raihan who made the process easiest. Family loving our new car. No regret visiting at their showroom. Thank you Plaza Toyota…
My sales agent was Antonio Thomas . I had a wonderful experience purchasing a certified Toyota RaV 4 vehicle. He helped me a lot to buy this vehicle smoothly. He tried very hard to decrease the price of the car, talked with manager and brought me the good deal.
I called to inquire about a new vehicle I was interested in. I knew what I wanted and was ready to put a deposit if they had what I was looking for. Which they did. But the salesperson on the phone with me was insulting, pushy and feeding me false information in order to pressure me into purchasing from them at a ridiculous price, within 5 minutes of the phone call. You will give me $3000 now. Right? No thanks. I did not need untrustworthy, horrible customer service from the start. Took my business to another dealer who took their time, addressed my concerns, and who offered a much better deal.
I had such a good experience with Jason. He was patient, didnt rush us, took his time answering every last question and concern we had. In the end we purchased a 2022 Toyota Highlander and we are very happy. Thank you Jason ☺️!
Thank you Lester Jones! We were trying to pay off our car at Honda and had a horrible time going through a seemingly simple process, but Lester at Toyota was so helpful, helping us through a HONDA SALE. I must say the original salesperson put me off entirely but Lester spent the day helping us out. THANK YOU SO MUCH!
Came for a vehicle purchase and was lucky to work with Jihad Jones. Jihad was upfront, friendly, and made the entire process smooth. If your visiting the showroom I highly recommend you speak with him.
Junaid Zaib was my sales agent I must say I was very pleased with his knowledge and respect. He was very helpful in explaining the difference in the cars I look at he was very polite an knows his business. I appreciated all his help he truly is s an asset to your company. I will recommend him at any time You should give him a raiseYour trulyMarion
Jaswinder Singh was very helpful and patient with us. He explained everything very well so and allowed us to explore all our options. He didn’t try to force us in any car. And he was very polite.
I had a good experience with Antonio getting my new car. There was a wait (due to the car shortage, not the fault of the dealership), but the process was overall smooth. Antonio was calm, collected and very professional.
Writing this from Plaza Toyota as I’m about to drive off in my new Toyota .The best service I have ever experience. Jaswinder Singh made everything seems so easy. The energy in there is amazing and everyone is so helpful. I totally recommend this place .
Muhammad was absolutely lovey in helping me to purchase my used car! He understood my budget, worked with me to ensure I understood each part of the process, and gave me a great deal! Highly recommend both the Plaza and Muhammad specifically!!
As someone who knows nothing about buying cars, the experience was very enlightening. Salesman Jaswinder Singh communicated everything very well, working closely with us to make sure we were comfortable throughout the process. I walked away with newfound knowledge on what to look for moving forward and am very grateful. 10/10 service all around.
THIS IS MY 3RD PURCHASE FROM LOGAN. I PURCHASED THE 2022 BATMOBILE! WHAT CAN I SAY HES BEEN A AMAZING FRIEND AND HAS MADE THE IMPOSSIBLE HAPPEN FOR ME. WHAT AMAZING SALESMAN AND IM GLAD THE MOMENT I BROUGHT MY FIRST CAR I WENT TO HIM. LOGAN THANKS FOR ALWAYS PUTTING CUSTOMERS NEEDS FIRST AND FOR THAT YOU WILL ALWAYS HAVE MY BUSINESS! SEE U SOON!!
I had a really great experience working with Logan D.! He was very knowledgeable about the different features of the Acura I was looking for, helped me feel comfortable, and answered all the questions I had. He’s a great salesman who I would definitely recommend!
Went in to buy the new GR supra, at first everything went well, looked at the car as one does but wasnt allowed to test drive it which was weird cause every other dealership I went to basically threw me the keys, other then that when it came to talking numbers on the car they hit me with a nearly 7% mark up on top of that so many hidden fees i lost count. when i told them I wasnt interested in the price they were offering it to me for the rep kept going back and forth between me and his manager, now you would think its to get me a better deal, but I assure you it as nothing less then to waste my time. the didnt budge on their ridiculous prices and dont get me wrong I know with this whole covid bs going on and chip shortage thing that obviously cars are going to be marked up but they offered me no incentives, nothing except to take the money out of my pocket and put it in theirs. when I told the rep i wanted to walk out he had tried to make me put down a deposit to secure the car for me but when I said no he completely turned unprofessional and started to make up any excuse for me to hand a penny over. not only this when I tried walking out he laughed behind my back saying i couldnt afford the car anyways. if i could give them 0 stars i would, nothing but unprofessional, greedy and take advantage of anyone who they see fit. even if they would giver me the car at msrp id rather go to any other dealership,, pay the mark up and give someone else the commission they wouldve made on the sale after going through this. train your staff or get better sales reps.
My new car buying experience at Plaza Toyota was the best I have ever had in 40 years. Singh was trustful, honest, and open about issues and most of all genuine. I would highly recommend Singh and this dealership!
Junaid was very helpful during our car purchasing experience and was patient and kind when negotiating for a final price. Yacine, the sales manager came to us and respected the lower price that we found online on the Plaza Toyota website (rare occasion).
Customer service by MR sing was good but then finance guy Alex was terrible.
I visited this dealership for an appraisal on my vehicle. I was told by the employees to leave my car double parked on the road and come inside to talk through my options. After initial conversations, I was left over 10 minutes sitting in a makeshift cubicle only to be told my car received a ticket for double parked. When I expressed frustration about the matter employees took no responsibility for the matter. When the manager came to discuss the numbers for the appraisal he did not acknowledge their error and to be franked offered me an appraisal below market. When asked how come other dealers offered more his response was “Maybe they need your vehicle, I don’t.” Will no longer be returning here to do business.
I had the best experience here because of Junaid. Previously we went to a few other toyota dealerships branches in a span of a few days and our experience wasn’t the best. Our car was wrecked and we urgently needed a car on the same day as we were paying for car rental and Junaid helped us with getting the car we needed AND wanted most to getting it on the same day. I really appreciate his help!! Thank you so much!
Stay away. They dont deliver as promised. Sold them a car on 6/3/22 and was told 5 to 7 business days to get me a check. Here we are a month later and yet to get this resolved. I have called, talked to several people and left messages for the Director Scott and manager Junior and no calls return to date. Had to finally hire a lawyer. Terrible customer service.
I dont normally give any reviews on any websiteBut I can not help myself from giving this reviewAfter so many years of going to dealership and working with many customers service or anyone is a dealership Omar Jelani was one of my best experience for years it was and in and out situation I didnt spend less than 3 hrs to get my paperwork ready and walk out of the dealership .I would highly recommend anyone to work Omar Jelani at the Plaza Toyota (Brooklyn)
DONT BUY HERE!!! DONT BUY HERE!!WORST EXPERIENCE EVER!!Marcos and Rajah from Toyota department are the worst!!They will never help you !after you buy a car from them! They Will lied and lied and lied to you! And they will never answer your call!I bought an used car from RAJA UMAIR KHAN SALES MANAGER , from toyota department.I pay $35,000 for an used car, RAJA PROMISE ME an extra key , 2 new tires , oil change and a nice carwash!..2 weeks after i called around 30 times! For the entire week Asking for RAJA and keep saying that he is busy, he is in a meeting, in New Jersey’s and lies líes lies.Finally MARCO called me and said that he will not get me an extra key! I mean really raja promised me a key before I bought the car and after I bought it marco said no extra key for me !Marco said Only tires and oil change, so we schedule service for a Saturday a month after I bought the car! Finally I went to service and said nothing was scheduled for my car, so i went and talk to marco, and raja and they said nothing was ordered that they never scheduled my car for service! These people are too much! Unprofessional!finally marco gave me an option to change the 2 tires at mavis that was 30 minutes away so I went there and i pay with my own money which marco said will reimburse me ( took 3 weeks to reimburse me ) well anyways i drove back to do the oil change at their service department ,I spent 6hours for 2 tires and oil change!!Also my temporary registration expired after 30 days and I asked marco to extend my temporary registration because i need to drive my car and they haven’t get my plates and he said No! That he cant extend my temporary registration!So my car was parked for one week With no plates and no registration so i couldn’t drive car . So I decided to talk with a different person and finally a girl helped me giving me an email so i can contact the out of state dvm department.I just feel bad for their boss having this guys working for him.
Thank you Mr. Ali for helping me.I will be sending you more Pakistani friends.
I took the car of my in-laws as it’s due inspection and I had an engine light. I left the car and asked to run a diagnostic and decide. The car was in mint condition and drove 100k.I emailed the guy to send me a copy of the diagnosis in PDF but he said that their system got hacked and the only thing he wrote what the car needs with an amount of nearly 5k in parts and labor.The very next day, I go there and he didn’t want to give me the diagnosis that the computer gives. I told him that I will not pay anything and will take the car, and suddenly he brought me the print.Keep away from them they are just scammers who wants to milk you out, no ethic and nothing. They think they are smart and everyone else is dumb.I had better experiences at Bayridge. I went to another mechanic, he did some cleaning and tightened the cash and everything was great, inspection passed…and I had to pay only 80$.
This is in reference to the Service Center and Body Shop. Understanding that staff is overworked and parts are delayed; it still is disappointing to see the job done to my car was filled with mediocre work and broken promises. For the past two visits I feel like I was being jipped. I dont believe I will be returning to this location anymore for my vehicles needs.
Logan was heaven sent helped me through the entire process greatful he’s the sales person I was directed to. Even the insurance broker was a blessing 😩❤️
I had a great car buying experience with Yacine and would recommend him to anyone! Super responsive and we got the car even earlier than projected! Throughout the process, Yacine and all others at Plaza were professional and quick to address any issues. This is most definitely the best option for a Toyota dealer and a salesperson in the New York City Area.
When buying a new vehicle you know that thats a whole day long drawn out process that you have to mentally prepare yourself for. Well, even though the day was long, it was also perfect because of our salesman Antonio Thoams. He was everything my husband and I needed on yesterday with finalizing our decision for our Nightshade Sports Limited Edition Corolla. He was professional from the moment he introduced himself to us, until we signed that contract. He was there every step of the way. If you decide to stop by Plaza Auto Mall, ask for Antonio Thoams. We promise you wont be disappointed.Ishmael & Dionne Hill
“Junaid Zaib “ :Was excellent from the the time I walked through the door to when I left with my new car. Very kind and helpful. Had a wonderful experience and very happy with the help and service provided!
The employee Omar was amazing, i came in and he helped me with whatever it is that i needed help with, He explained everything that i need to know about Toyota Camry so well.Overall the customer service i had with Omar was outstanding i recommend everyone to ask for him when visiting Plaza Toyota
Purchased a 2021 SUV. Told that SUV was sold the day before and someone else purchased it. Manager came and said there was an issue, however they offered a car with a lower 2017 price tag. Was already set on buying the 2021 after weeks of financing and review.If a car is sold in writing, it should be sold to the person. No in betweens. This dealership wants the most money for cars offered and nothing else.
Antonio Thomas was my salesman at Toyota. From when I walked in, he approached me and was very nice. Worked with me and was very patient with helping me to find a car I liked.
Thank you Ali and John for the help. I appreciate the used car manager Marko for everything. Everything went well. Plaza dealership is really great with customers.
Went in looking for RAV4 was greeted very politely and welcoming by Omar. He showed me around models and different versions. He was very helpful. I had referred my older brother and some family friends to this specific location and in specifically Omar.
Thank you Lester!! Great service and commitment. Drove two hours to get here for a truck I love and he got it for me. I appreciate yous
My credit was not enough but still raja khan help me to get the hybrid rav4 and got me approved, these people are really very helpful and respectful
WHAT AN AMAZING EXPERIENCE WITH THE SALESMAN LOGAN AND THE MANAGER CHRISTIAN THEY BLESSED ME WITH A 2021 TOYOTA VENZA IN RUBY. THIS CAR IS AMAZING!!! LOGAN THANK YOU BROTHER YOU ARE AMAZING BROTHER I APPRECIATE YOU, YOU GAVE ME INCREDIBLE SERVICE AND ATTENTION! Logan worked with my budget and he gave me the best price he was able to never was pushy and never tried to rip me off.I will definitely buy again from him when I upgrade. GO TO LOGAN IF YOUR THINKING ABOUT GETTING A TOYOTA!!!! LOGGAAANNNN!!!! MY MAN !!!!!!! 😆
I just wanted to give credit where credit is due. I have been servicing my car with Mike for my past few visits and Im beyond happy with the work that he has done. Mike is always polite and friendly as soon as I pull in to the shop and he keeps me updated throughout my visit. I have complete confidence in his honesty and integrity. Mike is a real asset to your service department and the Plaza Toyota name. Keep up the good work!
Mr Singh is very helful and polite. He helped me to buy a new Sienna. Thank you Mr Singh
We walked into the dealership with no intentions of buying a new vehicle. Everyone was extremely friendly and assisted with all of our questions. Marty and Jimmy were most helpful with coming up with a payment plan that met my needs. I would highly recommend anyone to do business with this dealership.
Ugo and his team at Plaza Toyota did an awesome job making our purchase a pleasant and awesome experience. I would highly recommend this dealer to any of my friends. I travelled 2 1/2 hours (each direction) across state lines to purchase from Plaza Toyota, and Ugo..
I really like the way they understood our need of car in the price we were looking for and help us to choose a good CAR. They very friendly and also help us to choose good insurance. Sales Guy of this dealership are really friendly and helpful. I recommend to visit this dealership and have a chat with their Sales guys.
Raja and Ugo act as a team and do a great job. They answered my questions honestly, got back to me immediately. They gave me the information I needed to make an informed decision and then left me alone to decide. They pass information back and forth so that their days off are no delay. All the preparations were done so that I was able to get in and out of the dealership in about an hour with my new car. Ive leased or purchased over 25 cars and this was the best dealership experience yet.
It would be great if they could actually keep they appointments on time. At less be within an hour of appointment time. Customers time is important and precious work is how we are able to pay for these new cars. To have to wait 3 hours for a simple 5k mile service is ridiculous!!!!
The sales staff was patient, helpful, and informative in explaining and answering our questions and dealing with our concerns that helped us to make the final decision in purchasing our car. Adana was great to work with and was not the least bit pushy. One thing I would like to point out is that we were told by 2 other people there that our insurance would be cheaper on the Corolla than on the Highlander-wrong, it is not.
Thank you to Mr.Singh our auto sales representative at plaza Toyota auto mall. He helped my husband and myself with our 1st car, very helpful, knowledgeable and gave us a clear explaination on what to look for in a car. He went above and beyond on helping us out today. Thank you again Mr.Singh we love our car.
We all know what to expect when we go to a car dealership. People want to sell you a car & make as much money off you as possible. That aside, when I came here to buy a CHR there were no new ones in stock , but I saw a used 2019 that I liked. My car salesman was very nice, a new guy. The used car sales manager was also a pleasant guy. My biggest issue was that the car was “detailed”, which it really wasn’t even touched after I asked it to be cleaned after I bought it, I received only one key fob, & my car didn’t have the drivers manual. The other used chr on the lot didn’t have a drivers manual in it either. It was an okay experience , I’m either gonna have to pay to get a new manual or keep looking it up on the app. I do love my car though.
The place is fantastic! All employees are super professional, specially Logan Drayton! He was super friendly, helpful and it was fun to work with him! Recommend Toyota plaza to everyone if you want your job done quick and professionally!
Alex is the best sales person! he is not pushy at all and makes you feel very comfortable there was no haggling prices Phil gave us the best deal possible and Mir did our paper work and i will refer everyone I know to Plaza Toyota.
Kevon Cole was my personal online advisor and allowed me to purchase a new 2022 Sienna and trade a vehicle entirely from my home! This was the best car shopping experience I’ve ever had. It was also delivered to my home so I never had to set foot into a dreaded dealership. Kevon took me through every step via email and text. He was a pleasure to work with. Don’t think I’ll ever be able to say that about a car salesman. I highly recommend going this route if you ate comfortable buying a car online.
Great customer service we purchased a 2021 Rav4 .our sale representative Asheigh was excellent I will recommend Toyota Plaza to my family and friends.
Everyone was informative and helpful. Azam was an outstanding salesman and guided us through the sale without being overbearing. I would highly recommend him and Plaza Toyota to anyone and everyone.
Logan was an extremely helpful sales representative. He met our needs and we drove away in a 2019 Toyota Corolla S. We are extremely pleased with everyone that works within the Plaza Toyota Dealership. We will be back!
I bought a new 2022 Sienna. Salesman Alex Briones was straightforward and honest about the 5k markup over MSRP. Prices were fair and the buying process was smoother than expected. Left the dealership with my new car the same day. This experience was better than the other 3 nearby dealers that I visited.
Terrific experience here at Plaza ToyotaIve picked up a Toyota Sienna XLE here. Good price ! excellent service and a lot of attention to details ! Alexey was my salesman , he went above and beyond on this deal ! Super Happy !
I am a Toyota lover so Don’t get me wrong. But the staff feels like if they are (The Masters Of the World). I visited this place more than six times trying to buy a car and I didn’t feel welcome or helped. I have already bought 2018 Camry, 2019 Rav4, and recently 2022 highlander from other dealers because I found what I missed on plaza.
Mr Jaswinder Singh helped me lot to get my first car 2022 Camry.He is very polite and helpful
I just had my care serviced at Plaza Toyota and I had a five star experience. I worked with Gabriel De Los Reyes and he was so attentive and knowledgeable and helped me throughThe entire experience. I felt he was honest and fair with the price and he delivered what he promised and did it with the utmost professionalism. I would ask for Gabriel if you want a seamless and honest service event.
My husband and I shopped this dealership with salesman, Alex, who was extraordinary. He was personable, and very sensitive to our criteria in buying a new car. Although we eventually bought a Camry at another dealership, we were so very pleased with the quality of customer service we received at this dealership.
I had a wonderful sales person. I enjoyed working with him and he was very helpful. He worked very hard to come within my payment range. I think the price was good.
Mike was patient and answered all my questions. He knew exactly what I wanted. Logan showed me all the options available to me and make some great recommendations. I left confident that I had made a wise choice and could expect great service in the future.
I normally dislike the entire car buying process,but after talking with Raja,I have changed my mind For the first time in 40 years buying my truck was a very pleasant pleasant experience. I would recommend Raja and plaza Toyota to anyone. I also feel like I have a friend there to help me with any needs that may arise. Thanks again Raja
After all the bad experiences I had trying to get my 2022 Toyota Sienna I contacted plaza auto mall. They told me they had a few coming in and set me up for an appointment upon arrival they were very professional and nice. I came with my 2 and 4 year olds. They were nice and didn’t get mad that the kids were moving around Jason showed me what stock they were going to have and I picked which one I wanted. After putting my deposit I was told the car will arrive i 2 weeks. I went in there on a Thursday and the following Tuesday I received a call my car arrived . I would recommend PlaZa auto mall to anyone the sale went great. When I buy another car this is where I will go!!!
I would have to say this was the greatest car purchase experience I could ask for. Daniel was a huge help in locating the best car for me and walking me through the purchase process. He was understanding and was very patient when helping us find the best deal. I couldn’t ask for a better sales associate to assist me. Plaza Toyota was the best business to work with.
Great sales experience with raja, we were here to buy rav4 xse, but raja shows us the venza and explain us the features and we took the venza 👍
GREAT CUSTOMER SERVICE. THEY HAD THE CAR READY IN THE FRONT WHEN I CAME FOR MY VIP APPT. BESIDES THAT THE DEAL WAS VERY FAST AND TRANSPARENT. I WILL COME BACK IF I NEED ANOTHER CAR... THANK YOU PLAZA !!!
The service was exceptional!!! The staff was friendly and willing to help, especially Matthew, he not only took the time to see what my preference was, but also went beyond to get me a great deal. No doubt this is one of the more refer dealers. Thanks again!!!!!
Alex made my car buying experience awesome. Go see Alex for all your Toyota buys! I will be back for another purchase later. Thanks Plaza Toyota and Alex!
You have an absolute gem in Heather. She tells it to you straight and in a way that is easy to understand. She is the reason I get my 19 Camry serviced every time at your location.
Id recommend the dealership to people because of the knowledge and courtesy of the Staff. Our salesman tried his best to get us into the 2020 Corolla LE we were wanting and succeeded with an acceptable price. The sales manager was very helpful in the negotiation process. This is my second Toyota from Plaza and will not be my last. Our salesman made sure were comfortable with everything and was never pushy. Theres also a fantastic waiting area unlike any other. Theres a cafe, private rooms with TVs as well as plenty of seating and TVs for waiting.
Thank you Ali for the sienna.Lulu and I am very happy with the service you provided us. You are very professional and cooperative human being.We are happy to write about our experience.
They gave me a fair price not only for the new truck but also for my trade in. Ira was very helpful. They were all very friendly and helpful.
Everything was smooth fast and they answered all my questions i sent an email for a quote and they got back to me quickly and also followed up with phone calls they also got back to me about financing within a half hour .as for picking up the car everything went smooth and fast
I recently purchased a 2020 Toyota Tacoma. Alex and Ashleigh worked very hard to answer all my questions and assist me in any way possible without being overly pushy. I made 3 trips to the dealership before the purchase and they always greeted me as if I were a good friend.
Thank you Lester Jones for EXCELLENT and efficient service. You were professional, personalable and efficient in all that you did!
Short Version: This place is a mixed bag. My first trip was an awful experience with some of the worst customer service Ive ever received. It left such a bad taste in my mouth but I wrote it off as thats just what buying a car works. However, a few days after my visit I was contacted directly by a different salesperson eager to correct the experience. Mfon Durant was incredibly helpful and jumped through all of my hoops to provide me an incredibly seamless experience. If youre going to buy a car from here, ask for him!Longer Version: I first went to Plaza Toyota on a Saturday with an appointment to look at cars. I didnt know what I wanted and was just starting the process. When I arrived, the first red flag was that the place was very busy even though I was told over the phone that during COVID they were appointment-only. Secondly, employees did have masks but most were wearing them under their noses or chins. There were some protective measures in place for COVID but to say they were being loosely followed would be generous.I was passed to a different salesperson than I was told Id be meeting with over the phone. Shada was initially pleasant but immediately became antagonistic under the slightest prodding. She pulled up the website and told me to choose a vehicle based on not more than a picture and a price tag: no guidance, no suggestions, not even any up-selling. She didnt ask my preferences or even my price range. She claimed to have never heard of having a used vehicle independently inspected, took several (personal?) phone calls during our appointment, did not keep her face covered with her mask and claimed to be on our side and protecting us from her manager who was the real bad guy. It felt unprofessional.Even still we had paid for the Uber to the dealership so we asked to see a vehicle. After explaining to me that she had to check that it was still there and giving us an anecdote about how she had once accidentally sold the same car as another salesperson she took us to see the car. At this point she gave me her card and disappeared under the guise of having another appointment at the dealership across the street, even though I was still well within my appointment slot. She told me to text her with any questions or when we were ready to proceed. After inspecting the car and deliberating for about 15 minutes, I texted her asking for a test drive and to ask if we could speak to a finance manager. I waited for about 10 minutes for a text back which never came. I left, wrote off Plaza Toyota and made an appointment for next week at a different dealership.A few days after my visit, I received an unexpected phone call from a different sales person. Mfon was incredibly gracious to me and upon hearing about my negative experience really rolled out the red carpet for me and seemed determined to make up for it. It could not have been more night and day: Mr. Durant was extremely professional, punctual and communicative. He took a list of my preferences and curated a list for me to select from complete with videos and spec sheets. He worked with me to procure a 2021 Corolla (which Shada had told me werent out yet) with all of my desired features. He had the car delivered to the dealership less than 24 hours after first speaking with me, went out of his way to make sure the space in which we were meeting was disinfected, helped me work out the kinks in the financing, took me for a very pleasant test drive, and called me the next day to follow up. He also just had a great vibe in a way that is difficult to articulate, which is something I didnt know was possible from a car salesman.It is almost hard to believe these two experiences happened at the same dealership. My advice to anyone buying a car from here would be to ask for Mfon Durant by name and try to iron out as much as possible over the phone before coming to the dealership. He will get you the car you want!I cant give 5 stars because of that initial negative experience, but Mr Durant himself deserves a 6 out of 5!
Great experience with Jason 10/10. The circumstances in which I had to purchase a vehicle were less than ideal but Jason made the process easy and quick. Thank you!!!
Mr Jaswinder Singh was a awesome salesman who helped us to buy our first carHe had a lot of patience and knowledge to help us in making a good decision
First of all Asheligh was so good to me I Her customer service Will highly recommend my people to come to Toyota. You guys definitely need people like her.
Plaza is a great dealershipGood serviceGood prices!Friendly stuffTotally recommending it !Alexey helped me with my carThanks for the good deal
Junaid Zaib : thanks so much for your service brother. ❤️ much love. Best and honest sales person Ive ever met in my life.
Horrible location. Inventory listed on their website is not accurate at all. We were driving for one hour to see 2 specific models. Upon arriving we were informed that they dont have them. Those models were not just sold so they didnt update inventory yet, they just dont care.
Mr Jaswinder Singh is very good salesman . I bought new 2022 Sienna from Mr Singh. He is very helpful. Thank you Mr Singh
“Junaid Zaib “ by far the best sales person. Answered every question and helped us get the car we were so happy to receive. We are first time buyers and couldn’t have asked for anything better. The service was a 10/10. Would recommend anyone to ask for junaid!! Thank you soo much!!!! Happy new year.
This was by far our best car buying experience Nana had excellent product knowledge, a professional way about making sure we were getting what we wanted and overall a pleasure to work with. He located the car that we wanted and followed up at every step along the way until it was delivered.
Is always a pleasure doing business with Ami and Anthony I don’t know for anyone else .But for me those 2 go above and beyond 🥰🥰🥰🥰🥰🙏🏻keep doing the great jobs guys
Jihad jones amazing service, the best dealership ever and the best sales representative, treated me very nice and I will definitely be back, highly recommended
Thank you Mr.Jaswinder Singh for helping getting us the car. This is our first car. He made it very easy for us
Jihad Jones helped me today and I’m really satisfied. I has to write this review to know the world to know how I feel.
Im very satisfied with the Lester Jonez experience while buying my new Highlander. Thanks Lester and Plaza.
I purchased my rava4 from Raza he helped me in the whole sales process and explained me different terms i am happy with my purchase Thanks to my sales person Raza
Junaid Zaib: Thanks for your efforts sir. Highly appreciated. Love the color celestite on the new Corolla, and the easy to use dashboard and console.Mike Herskowitz
I bought my Camry 2022 from Mr Jaswinder Singh. He was very helpful. He explained everything about the car
Thank you very mch Lester Jones. We spoke Japanese together because I lived in Japan too. Arigato gozaimasu.
I want to thank Toyota and especially manager Alexei for his professionalism. promptly, qualitatively, he conducted me from the beginning of the consultation to purchase a car. Thank you Alex for his recommendation, he felt what kind of car I need and recommended it to me. I am satisfied and I recommend to address to Alexey in this motor show!
Antonia was my salesmanHe was awesome, he helped me so much, he was very patientI got my dream car
Came with my mom and we were greeted by one of the managers Lester who made our experience flawless. We negotiated the price, got insured and we’re driving off the lot in just a few hours. Highly recommend visiting this location for your next car purchase.
Dealer called me that they would sell me a car for msrp, drove an hour down there to be told they want 4k on top of msrp. I guess thats how one star feels.
Jihad jones - Helped Right Away As I Walked In , Had No Problem , Communication Was Great , Got Straight Forward , Big Thanks To Mr.Jones !!
Ive had great experiences at Plaza Auto Mall. I have purchased two vehicles from them. I recently worked with Mister. Singh at Plaza Toyota, great customer service and positive attitude. He made sure all my needs would be met and was very caring on my day to day to ensure I would get the vehicle that fits in and is reliable.
Elvin was a great sale rep. My husband was very excited to do the sale transaction with Elvin. he stated that from the first time he visited the dealership and met Elvin there was no second guest who he will go back to once he ready to get his car.Evin was very informative and know he job.Great job Elvin.
I bought a vehicle at Plaza Toyota today. I was fortunate enough to meet the Sales Manager, Lester Jones. He helped me through the whole process easily. He answered all my questions, treated me respectfully and even bought me lunch to make my wait easier. Great experience!!
Thank you so much Lester Jones for your help with my new 4 Runner. I will recommend you and Plaza.
So happy with my car. It has apple car play and just feel amazing.Can’t go wrong at the plaza dealership.Highly satisfied.
Alex was very knowledgeable about the vehicle and my trade. He was very professional and was helpful. A very pleasant experience with Plaza Toyota.
I found a Toyota 4 runner on the internet at Plaza Toyota. Me and salesperson Azam made a deal over the phone. Everything this dealership told me they made happen. Most dealerships try to give you a run around but the people at Plaza Toyota wont. I really like my 4 runner and this dealership. I highly recommend Plaza Toyota
Thank you Yacine B for being helpful and very patient going through all the details with me to buy my new Toyota RAV4.
Thank you Mr Singh for helping me to get 2022 Sienna.Mr Singh is very polite
Ali is the top notch car personnel you are looking for who will go all the way to keep a great car dealer. With his Superior Marco, you cannot ask for anything. Giving them 5 star rating is an understatement. This are the people who you want to do business with... great ... honest and trust worthy people.Keep up the good job... more people will come to you with your great work ethics.
Best service! Special thanks to Mr. Jaswinder Singh! Mr Singh help me to buy new Sienna
“Junaid Zaib” is the best salesman. We’ve got great experience with him. Everything was clear and good. Thank you for your cooperation.
Thank you Mr Jaswinder Singh for the good service to help me to get new Rav4.I will send you more people
Thank you Lester for helping me purchase my first car!! It was a great experience!!
Junaid Zaib is a wonderful salesperson. He was very thorough with everything and was very patient. He took his time with everything and answered every question I had and reassured me with my sale. Overall a 10/10, worthy of 5 stars.
The Sales & Leasing Consultant, Jaswinder Singh was very polite, patient and articulate which demonstrated very excellent customer service skills. He was also very attentive to my needs. Thank you Jaswinder Singh.
What can i say Yacine was a great. He made the car buying experience comfortable i was not pressured or pushed to buy anything out of my price range. Custoner service is 10 stars. Thank you and i recommend this place to anyone trying to get a car with no pressure.
If you come to plaza toyota, ask for Raja. Throughout the entire process, Raja took care of me and made sure I got the best price possible. Thank you again for helping me get a new car.
I went to get my first car and the salesman Alexey was a great help ! He helped me through the whole process. Made everything very simple for me. He’s one of the best worker there. A big thanks to him. I’m definitely going back to get another car and Alexey is the only one I want to deal with .
Pleased with the service provided by Mr. Ali for the New Toyota Highlander. I am recommending him to all who is looking for helpful person at the dealership.
Highly recommend Muhammad Mukarram best sale man ever thank youuu very happy with my new xle venza
My first experience at Plaza Toyota was great, my salesperson Manal was fantastic- hence the reason I returned; however the second time I got a young salesman who I felt was only out to make a sale and not interested in what I wanted in a vehicle. I told him how I felt, and he realized if he didn’t change his attitude - he would lose out: it all worked out eventually and I am very happy with my purchase.
Sabanwas a great salesman. He help me get a loan. And event went the extra mile to get me a loaner when I my was not going to be available. 5 star man go see him.
Applied for my first car with Plaza and was so glad to have Logan Drayton help my parents and I through the process. He was more focused on getting me the car I wanted and sorted out what I needed in the car and what I could live without. And he did this while keeping in mind the best plan that worked best for me. I will definitely recommend someone to come see Logan when getting their first car.
Jihad jones was great service thank you so much I will come back again we love you
Omg I dont know where they found this salesman Jason Mattis but Im inlove with my new baby thanks to Jason
Ali Is the man. Got me approved for the sienna.I am thankful and happy.You the best
Easy transaction. Fair trade-in; quick; test drove on my usual route to work was longer than most.
I purchased a vehicle from Logan Drayton and I’ve got to say, he’s the most professional and informative salesman I’ve ever dealt with. I would definitely recommend people to stop by and do business with him
Great experience. Very fast and easy! No stress! We saw the vehicles we wanted online and dealt with Ron on the price via email and phone. He was knowledgeable and helpful. We feel that we got a great price on both the Prius and the Highlander Hybrid.
I want to thank Logan Drayton for everything his Done for me, my experience was amazing this sales person is the a best the best price and the humanity his show me (best price ) thanks
I loved their showroom and felt welcomed when I walked in. I was helped with all my questions and I had a bunch. I was ready to buy and they made my time to go by quick. I enjoyed my test ride and that helped seal the deal of what I knew I wanted. I love my Camry! I would recommend this dealer, I am happy.
Not very good no cars in stock prices really high and they wouldnt negotiate . differently wouldnt recommend went to another dealer and got a much better price .
Junaid Zaib:You delivered as promised. Thanks for all the help and for educating us throughout the whole process. We appreciate it. We are in love with our Sienna
Upon pulling up at curbside we were greeted by a lovely Asian young man. I was very direct. I told him I wanted a second hand vehicle I was budgeted to spend $22000 cash. No financing. I asked if they had inventory that matched that amount. He looked at his phone for a few minutes and said there were a few items. He kept steering us toward vehicles 2X the amount. He never once showed us anything in our budget range and became very dismissive. If you are not looking to finance a vehicle or spend more than $35000+ you will not be treated well at this dealership. Go elsewhere!!!!
I made an appointment to try and get my car serviced at this place two weeks in advance. My appointment was for early in the morning on a Saturday. They made me sit in the waiting room for 5 hours just to come back and tell me that my warranty wasn’t valid and they wanted to charge me $150 just to inspect my car and see what was causing the problem. I don’t understand how it took 5 hours after making an appointment just for them to barely get started with a diagnosis. I’m in the process of going through the dealership which sold me the car who validated that my warranty is in fact still valid. This place is straight up scamming people and holding them for ridiculous amounts of time in hopes that you’ll be desperate enough to pay whatever numbers they throw out. Absolutely disgusting experience and a complete waste of my weekend. So glad I decided to walk away.
I loved my experience with Toyota Plaza, I transferred my old car and purchased Toyota Highlander and extremely satisfied with the service, especially Big Thanks to Junaid Zaib , he was so kind and very helpful and fast with everything. Earlier i had experience with other dealerships and it was so hard and stressful but this time with Plaza was so easy with everything!
Thank you Ali for overall experience at the dealership. We are much satisfied with your kindness and help.
Raza is a very good sales person. Helped us and showed how the car features work.
I am very pleased with the overall service. I was given a ride home and called when vehicle was ready for pick up.
Bought rav4 prime from raja khan.... wanna give plaza 5 stars for excellent services
Very good customer service. Proffessional, knowledgeable..Listen to your needs and gets just what you looking for. Nothing extra.
Thanks again jihad jones. For the help on everything and trying to get me the best deal for my FIRST CAR. I’m loving it.
Got the new highlander from raja khan, he explained everything 1st what nobody explained me in other places , he was not pushy,
I bought my retirement car, a 2021 Rav 4 Ltd, from Lester Jones, Sales Manager. What an experience! I’ll recommend everyone I know. I needed red carpet treatment for this car since it’s my last, and Lester and Steve in Finance provided this…naturally.
Thank you Mr. Singh for your excellent service to get my first new dream car Toyota Highlander.
The car came faster than others and stuff very polite and professional
Everyone was friendly and attentive. They tried to keep costs down and that was appreciated. The repairs were completed timely and the follow up phone calls were very timely. Unfortunately the car wash was broken but it would have been nice to have it sprayed down and vacuumed.
Bought a car from Toyota Plaza. Got an amazing deal and had a great overall experience, thank you to Alexey!
We had a great experience here. Lester and Dayne took care of us. Very courteous and patient with us. I would recommend Plaza Toyota to anyone looking for a quality car.
I had a great experience at Plaza Toyota.Alexey was awesome and helped us through out the whole process of getting our new car.He gave us luck and snack and was very attentive to our needs.Check him out and plaza Toyota.Top notch!
Thank you Lester Jones. You were great. The biggest factor was your energy.
Jihad Jones was AMAZING! He helped me with my first car im so happy!
We gad a good time and experience with Lester Jones, Sales Manager. We bought 2 Venzas from him. He is a keeper.
Logan Drayton at Toyota Plaza Mall .. awesome customer service. He looks out for your best interest making sure get what you need. He bot selling you a vehicle hes giving you an experience. Definitely recommend him.
Raga was the best on my Toyota years this was the best experience I had. Smart courteous and great
Thank you Mr. Ali for your professional and decent nature. I am so glad to meet you that how good you are with your conversation and polite talk.No force, just suggestions. I like that, I wish all the salesperson are like you.I would ask my family to come and have business with Mr. Ali.
Raja because of you I bought the highlander. I went across the street and I came back to Toyota. You are the best I have to tell you
Jihad jones was best. Thank you so much
My salesman yacine at Toyota plaza mall was very helpful with getting my new Toyota Highlander. His manager Christian gave me a good deal. I want to thank you both for helping me out.
I had a fantastic experience with Plaza Toyota in purchasing a new car. The sales person, Logan was very prompt and polite with the entire process. He took the time to answer all questions and concerns thoroughly. Would highly recommend this dealership based on the great customer service Ive received.
I bought a car from Plaza Toyota today. I met the sales manager Lester Jones and he was very helpful, nice, friendly, honest person. He helped us a lot to get a great deal!! I highly recommended.
Very disappointed with the service department and will not be back. Brought my Camry here for a simple oil change and tire rotation because of appointment availability. Mike who “assisted” me was rude. The wait time was much longer than anywhere else I’ve been to. To top it off they do not honor their online prices or coupons for service. When I reminded Mike that I had a coupon he said he “didn’t hear me before” and that it was too late to honor it. Even without a coupon he charged me more than their online price for a tire rotation. I will stick to Bay Ridge Toyota even if appointments are harder to come by and it is farther away!
I had a great time purchasing my Highlander from Lester Jones. Thank you, Lester.
Everything went according to the plan. Lester made things super smooth.
Thank you sales rep Raja and Ali for the best deal. Happy to have this nice Corolla.
Its the best place for purchase Toyota. The online quote was accurate and fair. I have tried other dealers, Rice is the place to deal with. Ashleigh and Logan are fine people and I am one of Ashleigh repeat customers. I can count on her to cut out the fluff and give me the real deal, first time. Logan helped me when I purchased and it too was a great, fast experience. Thank Guys!!!
I had the best experience at this location. It was my first time buying a car on my own from a dealership. Raja was very knowledgeable, informative and looked out for my best interest. He helped me find the best deal possible!
Came to plaza Toyota and Ali took care of us. Took his time and he was very patient with us. He provide an excellent experience and made the process of purchasing a new car very easy. Definitely recommend him.
Amazing job guys! Very professional staff, friendly and very helpful. Special thanks to Saban I.! He did amazing job, made every step so easy for me! Spent hours helping me with insurance. Good luck in your career! Hope your bosses will appreciate your job!
Mr jaswinder Singh was very professional and very helpful. He took his time and explain everything and answer all our questions. He’s amazing in the future I will definitely work with him and your team.
The personnel in the service department were all friendly and helpful, explaining everthing that was being done. The atmosphere in the waiting room was very customer friendly with comfortable seating and amenities. The service people came to get me as soon as the service was completed. The completed service was explained to me in terms I could understand. The personnel at plaza Toyota reinforced my affinity toward the Toyota Company. My next car will definitely be a Toyota.
Thank you very much for the new car, special thanks to Alexey for his excellent work.
I HAVE BEEN GOING TO THIS DEALERSHIP FOR 5 YEARS AND NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. MICHAEL REALLY KNOWS HIS STUFF WHENEVER I BRING MY AVALON IN OR MY WIFES COROLLA. I AM ALWAYS GREETED WARMLY. AND THE STAFF REMEMBERS MY NAME , WHICH I FIND AMAZING.
I went in to browse and Yacine was incredible. He sold me on a Toyota Camry. He was patient and answered all of my questions. He explained everything about the car and it’s specs. I’m very pleased with my purchase
When I filled out an application on the site, they reacted (I think its an answering machine bot), but when I wrote them an email in response, no one thought to contact me. I think that all the sales staff is busy there. But then what do they do if they dont respond to a potential buyer?? 1 star is too much for them. I got the impression that I am communicating with arrogant merchants who do not care what is on their website. I hope that my opinion will change soon. I dont want to change the Toyota brand just because of arrogant employees. I will achieve the goal.
Total reviews rating 4
199 Reviews for Plaza Toyota 2023:
Review №1
2022-04-01Got my car online! So easy and fast. Jennifer from online sales was super helpful, and made the stressful act of buying a car enjoyable and stress free! :) Even had the car delivered to my home!Would highly recommend Plaza Toyota and their online sales!
Review №2
2022-06-16Attention, friendliness, commitment - the tact of employees. Alexey Korobov, the salesperson, was always in touch, answered all questions in a timely manner and with pleasure, very friendly and professional, I am very pleased with his service 👍 Thanks to Steve, the finance manager, for his responsiveness and willingness to help the client. I would recommend the center to everyone.
Review №3
2021-11-16Absolutely in love with my purchase.I did the whole transaction from my bedroom and got the car delivered to my house.2022 Toyota Camry SE AWD Brand spanking new. The car arrived with a full tank of gas. Cleaned and all my packages were spot on. My sales person is named Kevon Cole. No funny business no extra fees aside from the Car shortage premium due to the pandemic.Everything was done professionally. It feels good to have something nice and new for a change. So I definitely recommend them.
Review №4
2022-01-27Hurricane Ida had destroyed my auto but 911 will have a new meaning to me,when I walk into Plaza Toyota and was rescued by sales person Ashleigh and finance person Steve and within hours they perform a miracle and got me out within hours with a brand new car.I was surprise to recieved letters of denials even from my own bank after the purchase.I will always be grateful.
Review №5
2022-04-03Hands down 5 star customer service and an excellent experience. Lester Jones, the Sales Manager, was extremely helpful, pleasant, and eager to answer any questions or concerns I had. The most important quality in which Mr. Jones displayed was complete transparency. There were no sales gimmicks, I came in with a vehicle and price in mind and, I walked out with exactly what I wanted!! Thank you for a great car buying experience!
Review №6
2022-02-20The experience was very pleasant and easy. From finding the vehicle on-line, to setting up the appointment for a test drive, and then going into the dealership, each member of the Plaza Toyota team was knowledgeable, honest and friendly. The vehicle was purchased the same day as the test drive. Thank you for the effort which was made to find the best financing available and for the staff which stayed late to prep the vehicle for the new owner. The new owner is very pleased with the purchase.
Review №7
2021-10-11My experience at Plaza Toyota has always been positive especially with our sales person Jaswinder Singh. It is our second time transacting business with him. First experience in May 2021 when we purchased our Acura RDX but unfortunately it was flooded out. Second time in October 2021 with our Acura MDX. We have developed a positive relationship with him. I think I’ll stick with him if there’s a next time! Thank you Mr. Singh!
Review №8
2021-09-28Great experience from start to finish. Logan exemplifies professionalism and the finance department worked their magic to make the deal happen. I love my brand new zippy Corolla with a 6 speed manual gearbox. I highly recommend Plaza Toyota.
Review №9
2022-04-16The GR86 is soooo fun , love driving this around.had an easy time at the dealership, Logan recommended I get the 86 and I trusted it would be a good car and it was
Review №10
2022-05-31Amazing customer service. Antonio is great, made the process so enjoyable and easy. John was my financial advisor and he help me get a great deal and Logan was such a pleasure. They really made me feel good about my purchase and I love my car