PODS Moving & Storage in Jamaica
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Jamaica, Queens County, New York, US
Site: https://www.pods.com/locations/u...
Related: best movers nyc
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:8AM–4PM
- Sunday:Closed
PODS Moving & Storage in other cities:
My pod was placed directly against the curb, with no gap. So when it rained, water pooled there and got into the pod, ruining lots of my belongings. The pod company should know better than to do this.
PODS customer service was great. It was easy to get everything booked and questions answered along the way. We flew with our dog (versus driving) so knew we wanted a service like PODS to get our stuff across the country safely without having to drive ourselves. My advice to customers is to hire a mover to help with the packing the POD part. Our packing was messy and boxes did fall or get damaged upon arrival, causing some stress to unpack! Make sure you know what youre doing and get some help as needed, and all will go smoothly.
So I was moving from Harlem New York to California. The apartment I was staying and had absolutely no back area for the Pod to stay, so I had to arrange to send my things to the pods Queen locations for it to be packed and then sent to my new location in California. This is a really easy process, I did everything over the phone and just had to wait until my move in date. I was informed that I could keep my stuff in storage before moving but since I did not have that much stuff I decided to quickly make it a moving process with no storage. Everyone was tied in this process, explaining to me what would be needed from me and what would be the best for me to do so I would not spend too much money. They have some recommended movers that I ended up using so I wouldnt have to search too long for Movers. The movie sing I do a great job, but I do not fault this on pods. Both the move in and the move out process of the Pod was great. I highly recommend using their services!
Review for this Jamaica, NY location specifically:1) If you’re picking up/accessing a pod, don’t make the mistake I did and navigate to this Google pin @ 9540 Tuckerton St. There’s a different Google Maps pin for that (“PODS Customer Access” on 150th St)2) Beware, neighborhood’s busy w/ scarce street parking, and the access lot itself is kinda narrow and can get hectic when delivery trucks are around. Although, I never had issues with parking on-site for container access.3) Does PODS only have 1 person on-site per site to help customers? Because every time I visited this location there was only guy helping customers, but man. He seriously deserves a raise, bonus, whatever PODS can offer because he was seriously a pro amongst pros.Every time I saw him, he was doing the work of several people- coordinating with delivery trucks, assisting customers, strategically placing pods- with a precision, promptness and courtesy that felt almost therapeutic amidst today’s craziness.I really regret not getting the gentleman’s name since he’s the reason why I decided to bother with writing a review. 😕 Hope the universe receives the appreciation and sends all good things his way.Kudos also to PODS telephone customer service too. Every person on the phone has been extremely pleasant, helpful, and competent. Whoever’s handling phone line staffing is great at their job. Great team.
I gave three stars but it requires explanation: 5 stars for the delivery drivers at either end, 1 star for PODs corporate.If you are in NYC, be very careful about dealing with PODS. Their customer service people at the corporate level do not know how local regulations work. They put in an order for a street delivery even after we mentioned that we had heard street deliveries werent possible. The person indicated that NYC rules had changed and that City Service, where you pay a lot extra to have a person sit in the truck while you load, was no longer necessary.24 hours before the delivery, we were informed by email that we would need a permit for the street delivery. After scrambling for the entire day to try to get more information and to arrange for a permit, we were told by another person at PODs that street deliveries were not possible in our area. We were forced to postpone the move.Corporate PODs was NOT helpful, and one of the supervisors we talked to was outright rude, telling us we should have known better, despite the fact that we had relied in good faith on bad information from PODs. We were not given any help or options and were told an apology was the only thing we were going to get. No accomodations despite PODs mistake, no flexibility on delivery times or POD sizes. They wouldnt even agree to provide us City Service for free to make up for their mistake. Actually, they didnt even give us a discount. They told us they didnt have the power to do anything and that the only thing we could do was cancel the order.They didnt even care that we were moving people across the country and that we had taken time off of work to arrange the move, or that we would have to delay a move that had been scheduled two months ahead of time.We ended up spending over $1,000 more than originally quoted but we had no choice but to pay more because of their bait and switch tactics.Be warned, the PODs themselves are great, but corporate customer service is a mess and they will not help you if you run into any difficulties or challenges.
Do not use PODS in any circumstance!They cancelled my self-pick less than 12 hours before my movers were scheduled to get to the POD. I had this date booked for weeks. This cancellation occurred in April and as of 8/25 I am still working towards receiving a settlement from their claims department. Multiple employees have acknowledged the mistake and wrong doings however I have not received any financial compensation due to the huge costs incurred from their last minute cancellation. The two claims advisors assigned to my case have not replied to any calls or emails for months.Save yourself the headache and go with literally any other company. Dealing with PODS has been an absolute nightmare. I have reported them to the BBB in hopes that I will finally get a response from their employees.
I dont like to give negative reviews but I have to give a heads up. My mother and I had scheduled our Pods container months ago for today @ 8:30-12. We were told the details of the information and were happy with our plans and scheduled movers from another company to help. We were told that they (either the company and the driver) would call to confirm the date and to ensure that they were enroute. The day before we called them to confirm (my mother went to check online and it said that there was a problem with the container arriving). They had said that they have to call someplace called city centre (I cant remember the exact name) and that they would call first thing in the morning. Next morning comes (today) we were put through multiple times of being put on hold, mind you, yesterday they told us they would call and they said the pod would arrive anywhere between 7:30-10:30. They had told us that it would be 8:30-11, it didnt show up. They told us it would be there 20 mins, nope. We had movers come help (that would be paid by the hour) and they helped move boxes downstairs all in good time. Only for us to find that the truck doesnt show up and to be put on hold for more time and only to be told I cant contact them and Ill send an email for an update. We had to ultimately move our things back upstairs, pay the movers for 3 additional hours, and had to cancel. The cherry on top: while my mother was on hold, my father and I used our phones to call as well and were also put on hold but my sister called and we was able to get a quick pick up time. We were all disappointed and upset about the experience, even more my mother. I recommend looking up the reviews from everywhere, even the better business bureau.👎
The company customer service is very nice but the storage facility in Queens NYC has terrible scheduling problems. I scheduled access to my container weeks in advance and they call me three days before telling me they had to reschedule. After fixing the problem they call me the next day to let me know Ive been bumped again. Terrible.
I have used PODS for a cross country move and it has been nothing short of a nightmare. First, I was advised by several agents that I only needed 1 large container even though I told them the size of the house we were packing. After the POD arrived I knew it was too small. I called and was told sorry no other pods were available and if I wanted another one I would have to pay the same price for a smaller pod the week after my move. I called back and asked for an escalation to customer service and agent John Zagarella does not respond to calls. I emailed him three times and called twice and he never responds to calls. We went to tuckerton to go in the pod and had to wait a week for access because appointments were booked. When we went they placed it in a dirt lot so my fiancé was covered in dirt to try and open and access the pod. We called today one week later for another access appointment and to ask why we had an additional $127 charge on our card. We were told our pod was moved to happauge which I was not told, did not authorize, and now was told I was being charged $127 for. Even though there was no record of me calling to move the pod they said I would have to wait 24-72 hours for them to review evidence to see if I requested the move. Im a lawyer - there is no evidence for an absence of a call! Also unacceptable that you moved my items and didnt tell me. There was no record of the move on my account so I thought they were still at tukerton. Ive disputed the charge with my credit card since clearly PODS has no concern for their customers.
I had a POD scheduled for delivery this passed Saturday, I’m still waiting for it. They never showed up and customer service is basically useless because the depot doesn’t answer the phone. I was told several times my POD would be there In about 45 minutes. There was no communication between the depot and PODs or me the customer. If there were “unforeseen circumstances”The customer service agents favorite term to use, someone should have reached out to say so. I wasted an entire day waiting for a delivery that never came and still have yet to hear from anyone regarding the matter. This was my first time attempting to use PODS and sadly will be my last.
Pod moving service is an absolute Nightmare!! Use the Pony express if you have to.We reserved our 7ft Pod a month ago and paid in full at the same time. We hired movers for the stated date to unload the Pod and bring it to our place. Our date for the Pod was Saturday morning 4/3/2021. Well, friday night at 6:30 p.m. we received a call that we were bumped they had over booked themselves. We asked the customer service rep. how did this happen, why is there less than a 24 hour notice, we reserved this a month ago. All of our answers were met with not sure, and we were put on frequent long holds only to be hung up on after 45 minutes. She did share that she had had this order on her desk for several hours already today. We called again, waited 40 minutes before being connected to another sales representative. She had the same canned answers and said she had never seen this. She said she would put in a customer claim report and it will be addressed within 72 hours? How is their issue of overbooking becoming our issue? We asked to speak to her supervisor who was unavailable , we asked for another date for delivery, she gave us a day 5 days later. We had to cancel the movers with less than 12 hours notice , we lost $600.00. We scheduled the weekend a month ago not to miss work. Now , we will be missing work losing money again, have to rehire movers, more money in addition movers on the weekday are significantly more due to the travel time of a weekday in NYC so much more traffic.Our experience with Pod appears to have happened to numerous other reading the reviews. Moving is a very stressful situation on its own let alone being deceived by your moving company. It appears that the only successful move in this interaction was Pods ability to move our money into their account. A one star review is still too high.
I had a complicated move and was continually frustrated by how difficult it was to get in touch with someone related to the company. When I did get in touch, they often didn’t know how to answer my question. And I found it really difficult to have to wait so long for access the few times I needed it. The permit process for unloading my pod was also very untransparent and this was difficult. My pod was sitting very nearby and I couldn’t get to it because I had to provide a weeks notice. I could see the service working if you moved your pod from one place to another and no storage in between.
Terrible and unorganized businessI just spent 2 hours & 11 minute on the phone to pay for my quote. They transferred me from residential moving to city moving to billing back to city service and back to billing. All told them was that i wanted to pay for me bill and they hung up. Save the headache and go somewhere else.
The concept of using a POD for moving is an advance over the traditional method of having movers and a moving van because it allows for much more flexibility. The staff we reached at PODS were all very professional. But the customer service department is understaffed and hard to reach. I might use a competitor in the future simply because communication with PODS was so difficult. The chat feature is obviously AI and it is very unsatisfying.
I want to echo many of the negative reviews here and that my experience aligns exactly with some of them.The warehouse completely no-showed for the container delivery at the predetermined time which was even confirmed the night before. The original order was over 2 months ago. The website was then updated to show a completely different delivery time (EARLIER in the day, and they did not even show up). I have hired movers for the time slot and that money has been completely wasted as they sat around the whole time waiting for the container.The absolute WORST thing about the service is the COMPLETE inability to contact a customer service representative. My wife and I have called the 1-800 number repeatedly and we are placed on hold for >60 minutes (im currently still on hold as i write this review). My wife finally got ahold of someone after an hour and she asked for the phone number of the local office to discuss this delivery and she was subsequently transferred without warning, and placed on the same hold line.This is part of a military change in duty station, and thus the scheduling is important as i have pre-planned our familys cross-country move and departure. I have had fairly good experiences with PODS elsewhere but this is completely unacceptable service.
This place is a fraud..!!!!I spent 2 hours on the phone trying to get a quote from personal parking for my house and a 8 hour city service. They transferred me over 7 time because no one was able to quote me...At first the lady stated her computer crashed and than she hangs up the phone.Second time I called the man couldnt help me so he transferred me to a different customer serviceman and she couldnt help me so she transferred me to a different department and that department couldnt help me because they dont deal with city service so he transferred me back but while the phone was ringing they hang up.
Horrific, never showed up, we were driving from Florida, never called us to tell us there was a delay in the Tuesday delivery, then said cant have it there until SATURDAY. I said we are leaving Sunday early morning, there will be no time.
I was pleased with PODS but completely disappointed in Two Movers PODS suggested I use to help pack my POD. They broke boxes, could not fit my materials into the POD and left the job 20 mins early. I ended up packing it myself.
The staff at PODS in Jamaica, Queens, were superlative. Each in their own way, Cass, Robert and Ray were so very engaging, helpful and accommodating with our move last week, from the moment our (non-PODS) moving truck arrived at the site until we got all the stuff locked up. They really wanted to make sure we had what we needed. Thank you for making it the best part of an anxious few days!
Extremely unprofessional!! I placed my order to be delivered yesterday (10/10/2019) I received a call from someone named Clifford (cliff) regarding the deliver and what needed to be done in order to deliver the POD to my backyard alley. he asked if I could inform my neighbors that once the POD is placed they could no longer access the alley and to give him a call back with their response. I called him back approximately 5 mins after the initial call and the phone went straight to voicemail. I called him multiple times and wasn’t able to get in contact. Today (10/11/2019) I was finally able to reach a kind woman at PODS customer service that assisted me in figuring out that Clifford had canceled my order without communicating with me as to why. she suggested that I go to the PODS location and load it at the warehouse myself, being that this is literally last minute i agreed to doing that. Five minutes after i get off the phone, same lady gives me a call to inform me that Clifford apparently is now full capacity and my order is canceled a day before my move!!!! I would never recommend PODS to anyone in New York City, save yourself the trouble and contact TDY MOVING AND STORAGE. they took my order last minute and actually came and moved the stuff for me, and it was much cheaper than PODS. So thank you Clifford for cancelling my order multiple times, it was a blessing in disguise.
Easy to book online, arrived four times as per the online booking (to deliver, pick up full, redeliver, pick up empty), drivers were all courteous
The pods were on time but I had my own packing personal. My brother had use this service last summer and were satisfied. Hope delivery will be as fantastic as theirs was when the time comes.
We recently moved to the city and I have to write a glowing review about PODS and their employees who made a big, emotional move easy and human.The woman I spoke with to schedule our POD’s name was Viviane. She was careful, detailed, and patient. I recently had to cancel with a competing moving company with which I had an awful experience and was now in a time crunch to move our things halfway across the country. Viviane was AMAZING and what PODS offers is beyond helpful. They met every promise and think of every detail. I couldn’t be more grateful.Another wonderful employee was Nicholas Laude who works in South Florida. He was personal and professional all in one. He was kind and helpful and knowledgeable, able to answer all of my questions. He was truly a pleasure to work with and I was so very comfortable to send all of our earthly belongings off with him.The last incredible person is Robert Featherstone who works with city service in New York City. He was punctual, professional, kind, assistive, and wonderful. He snagged the closest space he could to our building - never getting discouraged or frustrated over parking. He made us laugh as we unpacked our belongings, keeping our spirits up through a difficult move. He was relatable and helpful in our situation. We are so grateful he delivered our POD. He made a large, difficult task feel light-hearted and possible.We have had an incredible experience with PODS. We will never ever use another moving service.Thank you, PODS!
I had an exceptional experience with PODS and with the driver, Carley Bonner. He was pleasant, courteous and knowledgeable. Carley made my move stress free. He IS an asset to your team and the epitome of great customer service.. see u in Atlanta!!!
Company has no leadership.... management is backed by HR even if management lies and are caught.....beware of working for this company..no integrity.....they pay you thats about it. But they want your life to revolve around them management needs classes on how to manage..even if you let upper management know about supervisors lies or integrity issues they will back management............I have been with the company for 5 plus years and now no longer and Im feeling great.....
The clerk on property whose name is Cansellas, if I spelled that right was very helpful. However, no reservations can be made here. This facility is only for dropping off units and loading or unloading.
Had a wonderful time working with Cacilius (sp?) at the Tuckerton Street storage facility. Introduced ourselves and he told us to just get our car and he’d pull up our unit. He was very helpful, including giving us some tips on how to use the space properly.Loading up on site a great option if you’re worried about trying to get a box dropped off on Brooklyn streets! Helpful, effective, and secure.
I tried to set up an appointment with a consultant the times. They did not once show up. Terrible - if they cannot coordinate a phone call, there is no way that they can coordinate my move.
Went there early this morning to verify the pod and he didnt tell me that they close at 4:00 3:35 I got there hes moving stuff around and didnt tell me they close at 4:00 very bad business now its cost me two more days in the truck
Access to my container was canceled by your people on three different occasions due to an internal problem
Great dropoff in a very challenging location.
The sales reps were extremely helpful and followed through with what they said
My move is not complete and I WILL NOT use PODS for the second round.
This service has very bad customer service and they are not customer focused. The agents do not try to resolve issues or problems. They are too eager to say no, impossible or cant do it.
People who work there in the warehouse very helpful...the website does not carry the corect hours open nor does it have the correct address
We went to pick some stuff from our pod. It was ready on time and was helped and things went well
Tuckerton address is wrong, you have to go to 150th St and Beaver Rd to get in. Place is kinda small considering this location services all of queens and brooklyn.
Very convenient except for closing time. I wish they gave an extra Two hours until closing... 6pm instead of 4p
Wonderful service. Mary is the absolute best. Love my result.
They do not provide good customer service.
Very expensive , try ups or a better shipping service
First time being there nice setup
Very bad customer service.
Great service!
One word: Reliable
PODS is superb
The Service was Great
Very good :)
Good deals
Too expensive.
Good priceInteresting business and place
Total reviews rating 3.5
61 Reviews for PODS Moving & Storage 2023:
Review №1
2022-07-08AVOID AT ALL COSTS! THEY ARE HOLDING OUR BELONGINGS HOSTAGE! We had a pickup scheduled for last Friday morning, and when we arrived the first thing a PODS employee said to me was what can we not do for you?. I was then kept waiting by the manager, who had his feet up on the desk as he joked around on the phone with a friend. When he finally hung up he informed me that their forklift was broken and there was no way to access our container. I was given no number to call, offered no further recourse, just told to leave and try again later. Its been over a week that Ive been calling PODS and every day Im told the forklift will be repaired tomorrow. Then today they called me to inform me that it still wasnt fixed, and that the earliest I would be able to get to my container was in a week and a half, which would be twenty days after my original pick-up date. On top of this they charged me for an extra months storage, even though the only reason the container is still in storage is their own ineptitude. When I contact customer service my calls arent returned. When I requested a contact number for the storage facility I was given a fake number to call. Dont be fooled by the friendly service when youre signing up: ONCE THEYVE GOT YOUR STUFF IT BECOMES A SCAM YOU CANT ESCAPE.
Review №2
2022-06-28I have my moving schedule for over 3 weeks. One week before the deliver I find that instead my address for delivery of the pod there is some commercial address in Queens. When I look at it, it seems to be the storage Pods company in Brooklyn, I have called twice to change the address and they cant do it. They opened 2 tickets that nobody is answering, I will get charge for the pod tomorrow and I still dont know if I will have the pod delivered to my address this Friday. The order was done on the phone and I gave my full address to the person who did the order, I dont know why this happened but the company is not doing anything to solve it fast enough or even providing a number of the warehouse so I can call and be sure they deliver it to me. Instead making my life easier there are adding stress to an already stressed situation which is moving to the other side of the country.
Review №3
2022-02-08Avoid this company at all costs. As soon as you pay you will struggle to get anyone at the company to respond to you. This would be OK except the website is also down regularly so you cant do things like sign the agreements necessary for containers to be shipped. They delivered my shipment (I was moving states) a week late and made no suggestion that this was out of the norm. I would never use this company again for moving or storage and would suggest you avoid them as well.
Review №4
2022-07-11My experience with PODS was terrible. After a number of issues on the drop off end in California, the NY PODS corporate phone service booked a pick up date for my unit in Queens at 8am on May 28th. In reliance, I booked a moving company to help get the items to my apartment. At 8pm on May 27th, a mere 12 hours before my appointment, the PODS corporate representative called to tell me I would not be able to access my unit in the morning. They had no explanation as to why my pick up was cancelled. I was forced to wait five more days to access my belongings. I had to pay a fee to the moving company for a late cancellation. Naturally, I submitted this expense to PODS for reimbursement. I have called PODS three times since to settle my incident for the late fee. As of yet, a month and a half later, I have received no response from the dispute resolution team.I am greatly disappointed in my experience and will never recommend any PODS service.
Review №5
2022-06-26I was scheduled to have my pod picked up 6/25 between 2:30-5:30 pm. However, I was left waiting and was lied to about the driver being “on the way” from the assistant manager at the Jamaica, NY location. This information was relayed through the customer service rep. Additionally, this is my last day in the apt I currently live in and am the only person who can open the gate to let the PODS driver in to retrieve the POD. Now i have to find a hotel and stay at least 2 extra days out of pocket because of this whole ordeal. This is unsatisfactory and horrible service. Now I must wait until Monday without even knowing if it will be picked up on Monday. What kind of service is this ? I am losing time from work and moving in order to get from NY to CO. Nightmare of an experience.
Review №6
2022-07-13Worst experience ever!!! Avoid at all costs! My Girlfriend and I booked for a pod to be delivered to our apartment. We explained everything with PODS. Day of we are all packed up and ready and have to be out that day. We get a call from the PODS driver he informs up that he is not delivering our pod and continues to argue and yell at us over the phone. We plee explaining that we have to be out that day... His response... Not my problem!! After that we are on the phone for 4 hours with people that cannot and will not help us. And to get a hold of anyone from PODS is impossible at a location. We are still possibly seeking legal action. We payed for a service that was not provided and was verbally abused and left to scramble to find a solution on our own. Stay away from PODS at all costs!!!
Review №7
2022-05-13Overall I found the communication from POD self-delivery to shipment to redelivery a little wonky with the online portal. When I did finally pick up my belongings in Albuquerque where my POD was delivered, I was happy to have the help of a POD team member open my jammed POD door. She also helped us expedite our loading, as it was me, my mother and my sister unloading an 8x8 fully packed container. I live in remote area where the POD driver wouldnt be able to access the house due to size. So we had to self-pick up. The facility in ABQ was orderly.
Review №8
2022-07-20PODS is the way to move long distance!All your things move in a container. Load container (use local movers), PODS ship the container, container can then be in storage until move-in possible, and then use local movers to unload the container and move your stuff into your new home. Very cost-effective.
Review №9
2022-05-14Pods made my move so stressful. Figuring out where the container was after pickup at my house brought me into contact with rude and ignorant customer service reps who blamed me for not directing the progress of the container online even though the website provided no information I could find. It took forever to get to my new location, resulting in an additional months storage being charged to my credit card. Never again.
Review №10
2022-06-08They damaged a tree while delivering my Pod and never notified me..i discovered it when it fell in my driveway. It was a huge branch and it was captured on video.The company is taking their time and its hard to contact a supervisor