Kerbside pickup
Yes
Popeyes Louisiana Kitchen in Baldwin
Categories
Location on the map
Baldwin, Nassau County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 516-377-2940
Site: https://www.popeyes.com/store-lo...
Site: https://www.popeyes.com/store-lo...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–10PM
- Saturday:10:30AM–10PM
- Sunday:10:30AM–10PM
Popeyes Louisiana Kitchen in other cities:
Comments (199)
Delicious! I really enjoyed the new chicken sandwich and the blackened chicken tenders. The dining area of the restaurant was clean. I went in at lunch time, placed a mobile order, and my order was filled in about 10 minutes. Getting out of the parking lot could be a little tricky depending on how busy the drive thru is.
The chicken is great. I cant get enough of the coleslaw. You wont be disappointed with the food here. The wait was a bit long, about 15 min in line. The workers were cool, no complaints.
Very fast quick staff and great food
Love that chicken from Popeyesss!! Yes!! Hot and spicy!!! Their mash with gravy is very good, try it!!
Food was good. Order correct. But the hot sauce was so old it literally shrank in the packet.
I have a Love hate relationship with Popeyes. The service is not very good. The food though, is simply perfection! Francine approved. 😘- FP xx
Service was extremely slow. Drive-thru took 40 mins
I love this popeyes its close to my house and people working are great. They always help me to choose my meal. Thank you popeyes on Baldwin help fix my meal
Every time I go to that Popeyes, I always get fresh and hot chicken. Great customer service.
The line on the drive thru was fast even though the line was long, but in their haste to provide faster service the boxes with the food wasnt closed properly. Im not blaming the check it guy this may have been coming from management to speed up wait times.I was standing there for at least 15 minutes before anyone even acknowledged that I was standing there. They were two managers processing orders another guy just standing around doing nothing but laughing and standing with the headset on. Another customer complaining about an order and they didnt pack what she asked for. One manager decided he was going to help me and he took my order which took about 5 minutes, he was clearly annoyed with the female customer because he packed the order and shes complaining thats not what she ordered. Popeyes and their management staff need to get it together. There were only 2 customers including myself in the store and I had to wait almost 20 minutes before someone took my order. The drive thru wrapped around the corner I was actually in the drive thru and decided to go home inside. Some Popeyes move faster all over. Theyre clearly making money so gure some staff
Drive thru is an extremely long wait inside they seem so disorganized and usually a wait there as well but the food is hot at least
I went inside lobby and really it was amazing service they really have good team. Good job
Worst services ever... this place does not have good customer services. They are rude and when you ask to speak to manager they ignore and avoid you. Also I purchase $30 worth of food and ask for utensils because it is not provided and condiments and they stated I had had to pay for it and when I said it came with the meal they said they ran out and ignore me. I do not know how you can run a business like this but I have contact the Better business bureau and Popeyes headquarters to let them know what location is to their brand. This is the only Popeyes I have had this issue with. DISGUSTING to the employee Greogery P!
They need to close down at this point. If I could give a negative star I would. Drove all the way here for a sandwich and the place only takes online orders.
Placed an order online the food was delivered by grub hub which was fine. I just didn’t get my complete order. Did not get the 2nd large side I ordered ans did not get the correct sauces for my chicken. Very disappointed
Everything tastes good when youre hungry. But this chicken here tastes delicious anyhow.
Really good! Theyre currently only open for drive-through and pick-up orders. Family of 4. I got the $25/11piece with 2 sides and 5 biscuits. We rarely have much fried foods, but thats a great deal for a rainy day treat! The kids loved it! The line looked long, but was moving really well though. Theyre doing a great job. Thank you to everyone that was there working so hard to keep the food ready and lines moving!
The food was nasty, the chicken was raw and lets talk about how the food was so bad. Dont waste your money!
Baldwin is beautiful town and its in beautiful popeyes this location is amazing serving guest and food is 👌
I was happy to buy food here they helpful
Every time I go to you guys, I always satisfied. Great service and speed 👏 great guys
Treated me very nicely and I got my food quick
Spicy chicken leg and thigh my favorite. This place amazing cooks perfect
I love the fast service and classic chicken sandwich. My favorite popeyes location by far
This store shouldn’t even get one star. Literally makes everyone sit on line for 30 mins just to say there’s no sides, no chicken, no tenders… nothing. At that point just close for the day. Definitely not the first time it happened, and definitely won’t be the last. On top of it, the girl working the drive through wants to have a nasty attitude. If you don’t like what you do, then don’t work!!!! I don’t recommend this Popeyes.
The manger was so rude after they took my money they said they did not have what I wanted and i had to wait and when I went to get my food she was rude after I had waited over 10 extra min
What happened to this Popeyes?? No sides available, unless you order fries. Nothing else available? Then on top it all, you must pay cash! Whats up with this Franchise, if they dont take credit or debit cards. Is there a problem with them? The chicken was still okay, but the person taking my order sounded even more miserable than I did, because I had to take two sides of fried with my family combo! And the dining room is still closed...
Great food, great deals on the app and pretty fast service. Sometimes they get a lot and its a bit slower but thats mostly due to the pandemic cutting into their ability to hold people in the restaurant itself and dealing with the long drive through lines. Definitely would recommend ordering via the mobile app, parking near by since people block the parking lot usually and just walking in to pick up.
All I can say is make sure you check to make sure your order is complete. Several items I paid for was missing although I could swear I saw the cashier place the items in the bag.
2/24/22Attempted to go there today for lunch, and its still lousy as ever. Someone cut me off in the Drive-thru line. Unbelievable. This is how people get blowback and end up eating lead-sammiches. The order-in experience is even worse than the Drive-thru. Avoid this place at all costs. Folks, just go to Shake Shack or Chick Fil A.4/2/21Cant believe it. I went at 11:45 AM to pick up lunch, to avoid the lines and them running out of chicken problem. Again, at the drive-up they said they ran out of Mild Chicken. The competition is watching their abysmal front line experience. Its only a matter of time before Chik-fil-A opens up a spot nearby, show them how to properly run a business and take business away from them.3/26/21This is the only fast food place that runs out of food on a consistent basis, or are not ready for customer orders at the beginning of the lunch/dinner period. Went there today at 11:30 AM, because I wanted to avoid the disaster of them always running out of food. Guess what, they told me they dont have the chicken pieces I wanted for my 2 Meals. This place is so badly managed, its ridiculous. You never know what misadventures you will encounter when you come to get food here, that will leave you angry and a bad taste in your mouth. Only reason I come is because the chicken is very good, however even I have my limits. I went to the Wendys down the road. I did not want to give Popeyes any business today...12/18/20Great food. Been going there since it opened (7-10 years?). Restaurant is kept very clean and the food is excellently prepared. Line/wait times can be long at peak periods (lunch/dinner). Warning advice, make sure you check your order, as they can sometimes screw it up. Happened to me more than a few times. A call to the manager later guaranteed me a satisfying reward on my next visit. Highly recommended.
Not a bad place to eat in fact theyre way busy every night. Line for drive thru is in the street. The staff is a bit on the disrespectful side but in all honesty if i had to work at that pace i wouldnt be too happy either
I love popeyes and this worker is fast and functional no complaints great work.
I love their chicken. Always fresh and hot 🔥🍗🍗🍗
These workers dont listen at all; when you place an order it is always incorrect. Ive never been inside this establishment therefore Im unable to comment on how tidy it is or isnt. However Ive purchased chicken requested legs and thighs I was given breast, the breast pieces was not fully cooked the inside was still pink, I tried calling the establishment no one answered. I would not be visiting this location again.
I spent 45 minutes on line for them to tell me there was no more food except pieces of chicken, poor customer service as well
I ordered using mobile ordering. It’s the new way of ordering as you arrive and say your name and order is handed to you at window.I was able to request light ice at window as its not available on app.The food was good. Thought it was skimpy on red beans and rice.The biscuit was good and not rock hard as sometimes in the box.
I bought the 3 piece chicken strips with a side & biscuit it was awful the chicken was raw I bought it the first time I said it didnt taste right so I bought it today that chicken strips was raw then when u call noone answer they ask u what side u want I said Macaroni & cheese they charged me then when I the guy at the drive thru said he dont no they are terrible at this place the services sucks the Macaroni & cheese is a bis improvement from the watery Macaroni & cheese they had b 4 I was very upset about my meal when I got home the should refund me & teach them how 2 cook chicken tenders
The food was good. The only problem that I seem to constantly encounter is the shortage of chicken. I have gotten to the point that when I pick up from the location, I physically count the pieces. They get mad with me because I do this, but when I am short and they see it, they get even madder. Of course I dont care, just get the order right. Todays order I ended up spending $51.80 for 8 pieces of chicken. Instead of giving me the chicken that I ordered, they gave me 4 biscuits. I order the 12 piece chicken with no biscuits. On their website they show the 12 piece chicken with two sides. When I went to check out, the pricing changed to 1 side and $6.80 for the second side. I even let that go. The problem I encounter is there is four of us for dinner. Each person gets three pieces. Well that all abruptly changes. I am going to look up the corporate address and file a complaint with them. There is no reason to constantly get the orders incorrect so many times consistantly..
What a terrible place this has become.. Lines way too long and the employees taking your orders sound just as miserable as we do having to give it to them; only to catch an attitude when we confirm if it’s right. Then when it’s time to pay, you have to change your drink choice because they don’t have it… sprite they don’t have. And then, don’t even give you any sauce with your order. But don’t worry it’s not because they don’t want to, it’s because they only have two kinds in stock.. What a waste.
Popeyes staff is very fast and efficient with good food!
Great food and great service workers are very helpful :)
This has become the WORST Popeyes in Nassau County. Theres always a machine broken, wrong order given, or poor customer service. If your restaurant cannot function properly, just close it down.
Service great fries are amazing fresh always
It’s very great to come here they very helpful time
HORRIBLE SERVICE!!!!Lost my appetite with the attitude I got. Left and went elsewhere.
Very nice place nice people
A hit or miss location. Sometimes they dont have a menu item. Sometimes their credit card machine doesnt work. If youre willing to put up with regular hiccups, the food is usually good. And I guess thats the point.....
Great food! fire chicken 10/10 popeyes
I went here for the 12pc family meal for 24.99 as advertised. As the photo clearly shows, the employee over charged me, then despite the receipt did not correct his error
Super delicious!
Worst service ever I told the manager I was not able to place order online, she told me she couldnt help me, she specifically said I dont know then, told me to leave. She threaten to take a picture of me. I have two kids with me, I cant stand in the drive thru to order. You Need a kiosk to order at your store. And the manager should be more polite and couteous. Never going to this place again.
Need the 5 box back the 6 bucks is ok but 5 is better 🤪
This location is always out of stock on something but lines are long just to find that out
Been coming to this popeyes for two years now. But swevice has took a turn for the worst since the pandemic. Customers are still not allowed to order in the store, drive through and online orders only. Problem with the drive through is, there is always a 40+ minute wait. In the beginning of this year they were allowing 5 or less customers in store at a time, but not anymore even with restrictions on restaurants easing. It’s honestly quicker to drive to the Hempstead location and back home as opposed to waiting for an hour for fast food. Hopefully service gets better for their sake.
Drive thru was very fast
When its busy your best bet is to order online to pick up in store. The drive through line gets a little ridiculous especially when you have to make that u turn. You can wait in the parking lot next to Popeyes.
Never have Mac and cheese...Why cant they make more...Ever?
I’m crazy in love with Popeyes chicken sandwich
Sandwich is my choice and it’s best here
WORST EXPERIENCE EVER!!! I placed my order online so that my food would be ready when I got there. So first off the order confirmation told me to go to the drive thru and tell the ordering window that I ordered online. Then after waiting in line they tell me to come inside. After that the cashier acted like I was speaking a foreign language to him when I had told him I ordered two chicken sandwich combos (one classic chicken sandwich & one spicy chicken sandwich) online to pick up. And then he told me they didn’t have any chicken sandwiches and when I began to become angry and question how could they not have something I already paid for he proceeded to tell me that they only had the spicy chicken sandwich. So I told him I would like a refund since I am not getting what I paid for. He proceeded to tell me he doesn’t know how to do that. Then when I pressed the issue, the “manager” came over and told me she has no control over online orders and she can’t give me my money back. This is completely false advertisement and Popeyes is taking people’s hard earned money and when you get to a location after ordering online & paying they tell you sorry we don’t have it and we can’t issue you a refund because we can’t control our faulty system. I will never ever order from Popeyes again!!!!
I love their spicy sandwiches 🔥🔥
Its a hit and miss sometimes...food incorrect, but hot...they give you whatever they want when u ask for specific..ie spicy they give orginal..and dont tell u or ask u if its ok because they dont have spicy or its not ready..but when u get food it mostly is fresh and hot....mostly
The chicken is tasty. It is not overly salted like some other chicken chains. What I found to be a major negative is how long it took to place and get an order. I mean the food shelves were fully stocked but the wait time to place and receive an order was way too long. It was like the employees didnt care about servicing the customers in a timely fashion. The fries that came with my order werent hot. Which made them not as tasty but a bit on the oily side. They only provided 3 napkins and 2 dipping sauces for a family meal for four. These issues arent a good way to keep me going back for more.
Fast and great. Chicken sandwich is heavenly taste good. Truly the best chicken sandwich in the USA, maybe in the world.
Chicken was fresh and the service was fast. Only thing is that you had to place your order online or on the app. Cant order inside.
Best fast food place ever!
They have a great customer service 💯💯💯
By far the worst service ever. Place an order online and ask for sauce. Order gets delivered with no sauce at all. I even called in to make sure they included sauce. Horrible customer service. I will never buy food from that location AGAIN. And its not the first time they are doing this to me.
It closer. My place it’s nice and clean
Inside ordering not available you have to join a long line for drive-thru you can only pick up food that was ordered already inside that makes no sense. I waited in the line for half an hour to get some chicken.
Today I purchased a 9 piece chicken and got it home and the chicken did not taste fresh. I called the store manager who told me if you don’t eat the chicken within two hours it goes bad . Never have I heard of such nonsense. All she offered me was to give fresh chicken the next time . Truly disappointing...Do t spend your hard earned money ...
Was jonesing for Popeyes for a while, but the lines for drive through was way too long. Finally went a few days ago and the line was minimal. If you like fried chicken, biscuits, Cole slaw, etc. then Popeyes is the best fast food place to get it. The Baldwin location was fast and efficient.
Forgot my sauce. Do you understand how nasty the tenders are without sauce? On top of that the lobby is closed for some unknown reason.
Never did this employee tell me i cant have sweet heat sauce because i only ordered a sandwich . I dont even want the sandwich anymore. Straight in the trash and will never be returning
I cant get past the EXTREMELY slow service. Also, it took a while to order something that was not out of stock.
Good chicken. This is a busy location, but they seem to do a good job of keeping it clean. Better than the nearby fast food places, anyway! Sometimes they have good deals. Im partial to the chicken sandwich. Mashed potatoes are also great! And dont forget the biscuits!
We went through the drive-through because all bars and restaurants are closed except for takeout so it took forever to take our orders. We said we were going to place 4 separate orders as soon as we pulled up to the window and the lady taking our orders decided (after we finished ordering the first 2) to now inform us you cant do 4 orders only 2 and resisted heavily until we ended up having to add food to the first 2 orders because they couldnt just take two more... the line was long and we were not about to drive all the way around again just finish ordering. It was a huge hassle and the lady wasnt even paying attention because they ended up giving us wrong items and we were missing a couple of sides. Thanks but Im not coming back.
I would never go back food was nasty over. cooked and prices are very high . Also every were else u can go in and oder but not here line was to long and workers are not friendly will never go back
The buffalo sandwich is great 🦾🥰🥰😍
Fresh food this place attract here everyone
Make sure and double check ur order i ordered a 4 pcs chicken ordered breast,thigh,drum,wing they gave me 3 pcs 2 small wings and one breast and charged me the 4 pcs combo price what a rip off !!!! Double check your order !!!always
First the workers are very load and very disrespectful the mangers very attitudey and dont even ask for extra sauce of any kind i always order shrimp and ask for cocktail sauce and they either never have any or they want to charge extra money for it. And the shrimp were not devined
This place ALWAYS has a line....Always wrapped off the property. However, because of this the buscuits are ALWAYS FRESH. So its a catch 22, fresh biscuits IR no lines? I take fresh buscuits all the time!!
I enjoy going to Popeyes as I find that they have consistently good fried chicken. Its probably some of my favorite fried chicken to order, and its always priced pretty well too - especially if you use the deals in their app. The chicken is always very crispy, pretty juicy, and seasoned well. I prefer Popeyes over KFC any day. The fries and sides arent bad as well, but not anything too special.
Convenient location. Good food. Never had an issue with any of my orders. Food always fresh and hot.The only suggestion that I have is to have sturdier boxes. The box becomes weak due to the heat of the food and falls apart. Other than that, my go to place for fried chicken.
For people who dont eat pork I dont like the fact that there is pork in almost everything. I can only get chicken which I hope isnt cooked in pig oil and corn on the cob
Just getting into the parking lot was challenging.. The drive through spills out into the street. I can see how accidents can happen. Very dangerous.. but the food was good.
Waited for 15mins for this mac and cheese lol would not recommend bad service
I like this place people working in are great
I went to this restaurant 3 days in a row. They have a piece of paper reading sold out taped to the menu board over 4 things. 3 days in a row they did not have the surf and turf, shrimps, or fish and something else. Even when the line is short the drive thru takes extremely long. And the employees act as if you forced them to fill out the application to work there. Horrible customer service.
Sandwich is taste good here.
I DO NOT ENJOY MOST FAST FOOD PLACES...ONCE IN A WHILE..THATS HOW I GOT TO TRY POPEYES CHICKEN SANDWICH AND OMGOSHITS AMAZING!!HIGHLY RECOMMEND TRYING IT! YOU WILL NOT BE DISAPPOINTED!AS FAR AS ANYTHING ELSE THEY SERVE?I HONESTLY HAVE NO IDEA!
Drive-through service is super slow.
Very clean and helpful,, line was pretty long still food was fresh hot Enjoyed
Popeyes # 10915 Came here to try the spicy chicken sandwich. Bought 4 spicy chicken sandwiches and the person “forgot” to tell me their were no pickles in the sandwich. I asked for extra spicy mayo sauce as well and they refused. Absolutely a horrible experience and will be taking my business elsewhere.
The only problem we had was being upsold a pie for dessert that wasnt ready. We waited an extra 20 min or so while the rest of our food got cold.If you are going to talk someone into an additional item... It should be ready.
Kumar is the best manager ever
Popeyes has very great service.
Worst place EVER! Prices too high, ultra slow service. I waited in line for15 minutes just to pick up an order that was called in. Finally when I got to casher for pick up, it had to be put togher! OUTRAGEOUS! And the worst part was this was my second visit to the place. You would be better off going through the drive thru, theyre much faster. If you have time to kill, and want to pay ridiculously high prices for food, and stand in long lines waiting to be served, than this is the place.
We intened on indulging on the craze of this new chicken sandwich. My wife and our two children accompanied us. Drive thru was about 15 cars deep. We went inside all of the workers did not move with a sense of urgency. The manager did not smile once. My wife asked for a cup of ice water manager told her it would be 2.50 cents. My wife was completely turned off after this. If we werent hungry we would have taken out business elsewhere. Sadly this location can learn a lot from Chic-Fil-A in regards to customer service and greeting customers with a smile.
20 minute wait for spicy chicken, no Apple Pie, and very slow service! One of the cashier need a roll of pennies but doesnt know what a penny is called . He called it the small brown thing. 😀 He cant figure change without having the register do it for him. If you dont know money and how to figure change, how did he get the job? Thing that make you go! (?)🤔
I did not get to purchase my chicken very disappointed this is not the first time I do understand the pandemic is still going on but popeyes have to also be mindful that some customers dont drive and not everyone have internet to order I was not happy I was turned away starving
This by far has been thee worst Popeyes Ive been to. Ive been there about 3 times and each time the experience was worse. They dont have all menu items, their condiments selection is scarce and the lines are crazy long and slow. I wont be going back!
I ordered food from Popeyes. Came from this restaurant with half my order missing.
First time going to this Popeyes. This place is always full with people inside and cars outside for drive thru. I finally got to try that chicken sandwich and yes it is gooooood. Now I see why people are crowding the place. Cars to Popeyes has taken over one lane of Grand Ave. Place look to be clean. I have been there 5 times now. Twice they had not chicken sandwiches to sell. SOLD OUT.
May 4, 2018 I arrived at the store on Grand Ave #10915 and placed my order at exactly 7:53 pm. A 10 piece Chicken Tender meal with 2 sides and 5 biscuits. I asked the cashier how long; he stepped aside and asked another worker who then said a few minutes. That seemed reasonable so I waited. The cashier then took the next customer. After a few minutes I made an inquiry to the cashier. He then stated that the other employee was going to fix my order. So I waited again. The employee proceeded to prepare an order for another customer. I had no complaint at that time because I did not know if that person was before me. The employee proceeded to prepare an order and I asked if it was mine , he said yes. I told him I ordered tenders not chicken with bones. He then asked to see my receipt. Then told me that there were no tenders ready it would be another 20 mins. I was flabbergasted. At no time did I receive an apology for the lack of good service and.... Meanwhile the cook in the back as I observe seem to have no sense of urgency to get the product out. And I might add the store was busy. To end I received my order at 8:30pm. I am an advocate of excellence customer service and I was totally appalled that I allowed myself to be be subjected to such substandard service. I will not visit this store again.
The workers are a bit lazy. They didnt have a lot of the things that our family ordered but the food was fine
They have very nice chicken I recommend getting wings or tenders, if your feeling it get the chicken sandwich, for sides mashed potato or Mac n cheese. The sauce should almost always be the sweet and spicy or BBQ, sweet and spicy prefered
I love spicy chicken. I dont need sides; I can make those myself, so their chicken-only deals are a good bargain. The chicken at this particular Popeyes has always tasted freshly made.
First I couldnt get a simple chicken sandwich. Fine I said, Ill have to go out to chick fil a, kind of annoying but whatever. Then I want spicy tenders, something every Popeyes should have ample of. But no. This one NEVER has spicy tenders. Yall gone n goofed up there.
I love chicken at baldwin popeyes
When there and the Lobby wasnt open. Was then told to walk thru the drive thru . After standing in the drive thru line for 30mins the cashier didnt serve me my order .i wasnt the only customer standing in the drive thru line and they are order n get their food and when it was my time i was rudely ask to move out of the line .I will never buy anything from this popeyes again its located in Baldwin
Always love their chicken. Drive-through lines can get long, though, and snake into traffic. Best at busy times to make your way past that line and park in back and come inside to order. Faster and less of a hazard.
They pre make the sandwiches hours ahead and let’s them just sit there in a plastic bin! When you ask for no mayo or no pickles, they say no can do. Horrible customer service!!! Where is the corporate? Definitely going to report them everywhere!!!
Best chicken sandwiches ever
Very Poor Quality Of Service The Employees There Fooling Around At The Drive Thru Service Window.I ordered WINGS and was told had to WAIT TEN MINUTES! The Food Get A 1 Star Also. The soda Had A VERY FUNNY TASTE TO IT AS IF THE SODA FOUNTAIN MACHINES HAVE NOT BEEN CLEANED! Absolutely Not Healthy.& EVERY TIME THE SPECIALS ARE NOT AVAILABLE AS PROMOTED ITS A TEN MINUTE WAIT !
The food is good as usual, But as other reviews have said their service leaves a little to be desired. The place is always packed, and the lines are long and move slowly. Check your bag before you drive away, because they tend to forget things
Great experience and customer service
I go to this great restaurant often! This is my favorite spot to grab a bite. I visit this spot many times. The meals are great, the workers are polite and the charge is decent. I like being in this restaurant for a tasty lunch.
ABSOLUTELY THE WORST PLASE, EVER! Got there at 10:45, the place was not open, only drive thru. People had been waiting for 20 min. to get inside. And to make things worse, the chicken isnt that great. Better of going to another location, or making it yourself.
Bad experience every time I go there, always with either a piece of chicken missing or biscuit missing. And the get very angry when I called to tell them. This last time I went, I ordered a 10 piece to go, I had the cashier counted the pieces in front of me, and sure enough, it was missing 2 pieces this time. Some one else was packing the order.
The food was fresh and hot, customer service pretty decent..prices reasonable.the only thing I would suggest bus either have the door open or AC for ventilation. For someone who has some breathing issues it a danger zone..I couldnt breathe and finish my food..other than that I suggest taking the food out
I love the food here but I must say the customer service is lacking and sometimes the wait here is quite long. We have seen some orders wrong but thankfully ours have always been ok aside from forgetting drinks once. If they would improve staffing, we would come here more
It was good everything hot
The experience is inconsistent. Sometimes you get dry chicken sometimes they serve you all white meat when you ask for dark. The super sweet ice tea is now behind the counter so you have to ask for it specifically which is annoying because there is typically a line.
Probably the worse fast food place in ny. Long lines (35 minutes) nothing ever in stock, etc
I order a two piece spicy chicken breast and wing and what i got was morbidly disgusting. I’m so annoyed because I’m calling the restaurant I’m at work and i will really like my money back i wasted on this food. Worst place EVER if i could add a picture i would
The food was good, but the service is terrible. I went there and I waited about 22 minutes. They also charged me $1 extra for a chicken breast... they were losing customers back to back because the line was way tooo long. Thank god for the other restaurants near by. Also, where are the managers? In addition, the workers thought it was funny that they kept messing up. They were forgetting to put my food in the fryer. After all that waiting they forgot my sides..
They’re the best in town💯
Horrible service. Rude and nasty workers. They never have what you want or mess up your order. Go to the one in hempstead. Never had a problem there. If i could give zero stars I would. Once they ran out of chicken! How does popeyes run out of chicken?!
Take out is through the app. So ordering was fine and filled within 5 minutes of placing order.
Worse experience chicken didnt seem as if it was fully cooked. Also no napkins in drive thru. Had to throw it out but was too far to return it.
Very good service,good food
WORST PLACE EVER!!! Placed an Uber eats order and called to remove pickles because I am allergic and didn’t pick up the phone after multiple calls. Sandwiches arrived with pickles and very cold. Horrible place, horrible service.
Idk why but this location never has tenders or breasts (IK) they might as well close or how about they continually cook some
This has to be 1 of the slowest drive thrus ever. Every time I go youre waiting a good 5 to 10 minutes just to be asked to place an order. The sides are always less than half
Drive thru in Baldwin was rather slow...
Nice people working at counter. Very, very, good fried chicken. I bring the leftovers home and my dog trips into them as it was the last day on earth.
When its fresh cooked, its really good! The one on Old Country Rd tastes the best though as weird as hat sounds. Hits the mark every time!
Guy who takes orders has a nasty attitude, food was cold, meat wasn’t well cooked. Never going back
The food is good, but the service leaves a lot to be desired. At the drive threw I order 2 meals and when I came to the window to pay I had to pay for the meal separate just because the employee messed up and he didnt give me a receipt. I had to go back due to my order not being correct, the cashier was rude and didnt apologize for the error. Never going there again
Good food. Just be aware if you walk in you need to order your food using the Popeyes app.
The worst service ever......always given the wrong order or missing something ....the personel are very rude
Cannot order online or walk-in. This location only sides were fries, no sauces, even soft drink options were limited.
15 mins to order with 2 people in front of us and then after 5 more mins we are told it will be 10 more because they dont have the chicken. Meanwhile 20 cars get serviced in the drive through. I guess it was a bad day to go.
This store is stupid I walk right up to order food to take out and they told me I cannot order there I must order online then come pick it up how stupid is that i never coming back to the store again
Popeyes has the best fried chicken, period. Crispy and juicy, it’s worth the calories! Unfortunately, we were unable to try the new chicken sandwich but we will keep trying!
My son loves the chicken, its his favorite thing in the world! Its always packed so it must be good just not my thing. The people who work here are never pleasant and thats a disappointment.
Great food good prices, lots of sitting area, and clean restroom.The staff is very friendly at the the drive-thru or at the walk-up counter. Love that Popeye Chicken.
I only went thru drive thru and it took a very long time. I will not be going here again they are too slow only was 2 cars ahead of me and we waited for almost 10 mins to place our order.
Great food, but service was lacking and has messed up my order multiple times
Over 30 minutes for just 2 side orders. 20 minutes in is when I asked about it and the cashier said they were out of one so I wouldve been waiting longer if I didnt ask. 30 minutes to get an order of mashed potatoes. And the cashier refused to go make it herself even though she was just wandering around
They don’t answer they phone and sometimes they chicken soggy y’all gotta do better
The chicken sandwinch was really worth the wait. The person did mess up my order but to be fair i gave him a first oder and then changed the order.
Love them
The quality of the food has declined dramatically. Undercooked biscuits, chicken on steroids, and the sides are terrible. Please!! Save your money.
Helpful great kind crew
I love chicken tenders
Terrible. Why would you have a customer pay full price for a meal that you can not fully complete. Be honest and say you don’t have any more of that particular order and offer me another option instead of just giving me whatever you have left. Terrible.
They do chicken 🍗 Right!
Popeyes is... well Popeyes. Their chicken can be hit or miss depending on if the grease they use is fresh or not. But the biscuits here never disappoint
The young man at the register was very patient with me. I couldnt make up my mind and it was busy as always. That place always busy dont even go to the Drive Thru...omg slow as ever.
Honestly I am indifferent about this Popeyes location. Ive had better Popeyes at different locations, specifically, the one on the corner of Sutphin Blvd and Hillside Avenue in Queens. I know that its the same company, but the food taste better there.
As always very good chicken and sides. Sides portions especially large size can be bigger. Better 🐔 than KFC!!!!!
Great customer service ❤️❤️❤️
Slowest i went to pick up a door dash n was there for 45min the 1st time...2 days later i go it took 52min for my door dash order on top of that theres no organization the people are all over its crazy i wouldnt recommend this location to anyone n i wont be back
This place is truly terrible. They always run out of food and always give me the wrong thing. Its very sad. I dont expect 5 star service from a fast food place, but at least a half a star service should be given.
This location only had chicken, boneless chicken and side. Every time I go they always ran out if something this location is horrible. I rate I stars. Smh in order for me to post u have to tap a star.
Only reason i gave a 3 srar n not 4. Due to tge female mgr. Was allowing a off duty worker speak n laugh n distract the on duty workers all if them paying her attention. Tgough Micheal gave exceptional service, to myself n another lasy waiting.
I get it...its 8:30-9pm on a weekday and you close by ten or whatever. U gotta understand that people may want fish or shrimp at those hours...since you dont, take 2 stars
New buffalo sandwich is amazing
I LOVE Popeyes but I cant find a reason to wait 2 hours for a sandwich! Popeyes is great but people are CRAZY+
Cant beat the coupons and deals on the Popeyes app! Family meals and individual deals and thats before you even get to that awesome chicken!!
You cant even order what you want because they arent making any sandwiches. So several of your menu items are unavailable, I will not be patronizing this popeyes again and Ill make sure others I know wont come here again.
Pleasant visit. The lady that was working the drive thru was super nice.
The parking lot is a mess to get into because of the drive-thru and the first few pieces of chicken I got was fine but the last few werent fully cooked and was raw.
Very good sandwich
Just like every other Popeyes, usually clean and haven’t got my order wrong yet
I am a delivery driver for delivery app wait 40 minutes for an order because they refuse to hand my order to the door!
Tonight is not the 1st time Ive come home to see Im missing items from my order. Normally I try to check my bag before I pull off but tonight I was distracted. Very disappointed.
Great food. Love this place super clean prep.
It was good, but its better to go in oder and get your food
Good service friendly food was good they just gave me a extra shrimp order instead of the boneless wings combo but other then that it was good
Went to the drive-up placed my order pay them then they told me I had to wait for my chicken strips I waited 15 minutes before they brought them out completely unacceptable most of the time when you go to this one they dont have anything ready
Great food and Great coupon at the Drive Thru!
Waited on line for 20 minutes before we found out there were no chicken sandwiches. There was a sign posted on the board once we finally made it in the driveway.
Worse experience at this location in Baldwin on Friday night the 12th... Tha Cashier & Cooks are Very Disorganized... the wait was the Worse might go to Hempstead Popeyes from now on
Very Fresh food
Great service the food was amazing I fed my team any they really enjoyed the chicken go there I strongly recommend
Total reviews rating 3.8
199 Reviews for Popeyes Louisiana Kitchen 2023:
Review №1
2022-02-26The service here is terrible! Terrible attitudes. Terrible customer service. This establishment is always getting my order wrong. Always missing items from my order. I ordered a 12 piece tenders meal and a kids chicken nugget meal tonight. I again got the incorrect number of tenders, I got a leg kids meal, and I got NO SAUCES. Not a single sauce. They get two stars because the chicken taste amazing. However for this kind of service I’ll just find another Popeyes establishment.
Review №2
2022-05-01First time to visit this branch. We did drive thru and the male man who take our orders did a good job introducing menus and options. We ordered the family size and it was a blast. Chicken is so crunchy goodness 😋 very tender and juicy. We will surely come back for more.
Review №3
2022-04-14Bad bad service. Real slow. Walked in and was told only drive in service available. In other words, you can’t buy Popeyes unless you have a car. Dumbest thing I ever heard. Walked to my Range Rover and left. Another time the cashier got my order wrong. The manager on duty needs to go back for 6 months training, I meant 60 months. The franchisee at this location cares nothing about customer service. What a huge disappointment for the Popeyes brand… 👎👎
Review №4
2022-05-26Went around 9pm. 4 cars ahead of me..Slow and unprofessional service. Order was totally wrong, ordered a 3 Piece mild dark meat meal with mash and Mac and cheese. Get to the window to pay they tell me they only had spicy thighs and no biscuits (after waiting in line for almost 40 mins) would’ve been nice to know beforehand but whatever. Get home open the box to 5 pieces of assorted chicken and literally nothing else. Chicken was cold. Drink had no ice. Tried to call the store no answer multiple times. Miserable experience totally DO NOT recommend going here at all.
Review №5
2022-05-04Not sure if they are open to indoor dining as there is often no one eating inside and a constant multi car drive through line regardless of the time of day. I would recommend ordering via Delivery apps such as Doordash to reduce wait times. Food overall fresh and as expected from Popeyes.
Review №6
2022-01-01Last night I ordered through the app and received the wrong order upon delivery (what was in the bag was NOT what I ordered). Tried calling this location and was rudely told nothing could be done as they closed early for NYE. Attempted calling back twice since then (this morning and this afternoon) but nobody answered. I dont know whats worse, the attitude I got from an employee, or the fact that Im out $27 without so much as an apology.UPDATE: 18 minutes after this review posted I got a refund to my card.
Review №7
2022-05-05Waited in drive thru for 30 minutes. Only 2 cars were ahead of me. The cashier was flirting with the car ahead me forever. When the car pulled off he gestured for her to come back which she proceeded to back up in the driveway back to the window. I got off line and went to wings n things. What poor customer service.
Review №8
2022-05-22Its extremely busy during obvious high traffic times....which means they mess up the order. Im not mad about it, just dont expect to get ur order 100% correct if ur there and its a 30min wait at the drive thru.
Review №9
2022-03-05BALDWIN LOCATION ON GRAND AVENUEIf I could give the customer service a negative number I would. I am not a fast food person but I was ordering for someone else. They were overcharging me for a meal so I asked the gentleman to provide the correct price. He said no. So I asked for a manager. He of course was the manager. He refused to give me his name said I didnt need it and I could leave or pay the price he charged.... I got the receipt from the person at the window and left. I called corporate and they took the complaint but thats it. Nothing was done after that. BUYER BEWARE. This location is over charging you and there is no accountability for the rude behavior that is why they get away with it. I would not trust people like that to handle my food. STAY Away at all costs.
Review №10
2022-06-26The food was very fresh but the staff seemed as if they didnt want to be there.