Popeyes Louisiana Kitchen in Brooklyn
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Brooklyn, Kings County, New York, US
Site: https://www.popeyes.com/store-lo...
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–10PM
- Saturday:10:30AM–10PM
- Sunday:10:30AM–10PM
Popeyes Louisiana Kitchen in other cities:
I was in this location Thursday morning,An the young lady Maritssa was just a sweet heart.Very helpful me an my mother was visiting from Florida an she was just unbelievable helpful an nice.She helped us order I gave her $100 bill and a $20 bill in my order was $23 dollars.I thought I gave her two $20 bills an she noticed it right away an said miss u gave me way too much,she gave me money an also help me with my mother to sit down the food was very good I will definitely come back when she is working thank you very much for your help.
I didnt like how yesterday me and my partner went to popeyes and they closed earlier. Coming from Customer service , i was very disappointed because I was looking forward to eating popeyes. Its loosing money and sales and I feel like they do that every other week. Then the girl had the nerve to turn the light on for her closing and when people thought that they was opened , she raising the sign saying closed. If I was a mystery shopper I wouldve definitely gave 0 stars and I hope.cooperate see this rate and make a difference. It was just really distasteful to see they wasnt caring and putting the Customer FIRST!
I did my body dirty, so wrong and I apologize. I was so hungry, starving I tell you and then thats when I decided to eat at Popeyes. There was no crowd, no line and I could just go straight to the register and i did. I should have just had the mashed potatoes but nooooooo, I wanted dirty rice and fish. Got home, got comfortable and started with the fish. I normally have low blood pressure but today I brought it up to normal and possibly high. Thats was the crunchiest, saltiest piece of fish I regret eating. Sorry Popeyes and sorry to my body
Mixed bag, literally.what i ordered: 3 piece tender spicy with biscuit and a side and sweet heat saucewhat i got: 5 pieces (nice!) but not spicy, 2 biscuits, no side, and megan thee stallion sauce (not good).i honestly didnt eat much of it because- not spicy- not the sauce i wantedthe only benefit is that this popeyes knows how to cook their food so that its not raw or overcooked which is a common issue ive encountered at different locations.also this location doesnt let you use the app to order food which i honestly believe would have prevented the issue i described above; idk what went wrong with communication but pretty much every aspect of my order was altered, and the only thing they seemed to have heard was tenders, sauce, biscuit and took it upon themselves to do whatever the hell they wanted with that information.please let us use the app so the orders can come through accurately; theres a reason why it exists.
The Popeyes is terrible. Not only is it inconsistent with quality of food an service but the hours are abysmal. Fried chicken is lunch and dinner food and they decide to close as early as 5? If youre going to be open for less hours due to covid, why would you not just make the hours that you are open later in the day? It doesnt make a lick of sense and, unfortunately, is a reflection of terrible management that plagues somehow every Popeyes in Brooklyn for some reason.
Elizabeth please stop placing the liner in the boxes with your bare hands after you finish touching money. It’s very unsanitary. Use the tongs that y’all have to place the liner in the box. Management obviously is not concerned or making sure that their employees are following safety protocol, please do better.
Its alright not much I can really say. I came with an associate that brought the chicken sandwich and allowed me to taste it being i never had it. I found it to be bland and nothing to boast about, Was confused about all the hype of it when it came out. The place was pretty empty yet we waited like 20 something minutes for 1 chicken sandwich. It looked clean on the outside and the staff were alright, Some more socialable than others.Visited here again and yea I see more why I stopped eating fast food. Customer service lacks alot and half of the time the food isnt worth the money you pay to get it. Everyone that work there had on mask as well as the 1 or 2 other customers entering the store so that was a plus.
This was my first time visiting this location. I ordered a spicy sandwich and after tasting it, it wasn’t as spicy as the other ones I’ve had before. I returned to the cashier and asked if she had given me a mild by accident. She stepped to the back where she asked the food handler if this was spicy. The food handler yelled, it’s spicy what more she wants some hot sauce? They then started to speak in another language and I’m sure it was anything pleasant because I heard something along the line of, “this is just Popeyes”.I guess I shouldn’t have any expectations of decent service or what I ordered. The manager standing next to her said that’s how spicy it comes. She had a very nasty attitude so I asked for a refund because at that point I no longer wanted to have any additional interaction with that type of attitude. She said I could wait 7 minutes for another sandwich or until she’s done with her customer order for the refund. If that’s the behavior and attitude of a manager, no wonder the staff is so rude and not helpful to customers over something so simple.
I did a mobile order for this exact location and it was a terrible experience. If I am ordering on my phone, its clearly because I dont have time to wait on a line to order my food, then wait for it to be packed up. I ordered ahead of time, went into the place and saw that my food still was NOT ready. I went up to the cashier and she goes what mobile order?... she then looks through a huge pile of receipts on the counter just to finally find the one that correlates to what I had ordered. Mind you, all I ordered was a regular fry and 3 piece tenders, nothing extravagant, but it still took like an extra 6 minutes just for me to receive my food as if it was being made fresh, which it was not, I saw them taking the food from under heat lamps. The staff is unprofessional in my eyes and I dont feel as though customers should be treated this way. Ive worked in fast food for a while and I understand what its like to be on both sides of the counter, but customer service needs to be better because some of the workers also have attitude problems.
This is my favorite popeyes location you might have to wait a bit in line but the food is always fresh which is a big plus in my book. The store manage, Andrew is always polite friendly and busy getting orders outing a timely manner, its amazing to see. Ive been on a diet and I have it once a week and Im never disappointed with service or the food 🤗🤗🤗.
I just had to try the chicken sandwich after all the hype. I dont usually do that, but I was walking by and couldnt resist. We tried the spicy and the regular, but I preferred the spicy chicken. It wasnt too spicy and added a lot of flavor, the plain chicken was a bit too bland for me but the hubby preferred that one. Both chicken sandwich versions were good, but neither was outstanding. I definitely prefer one of the competing brands.
Popeyes in this location is always crowded with fast moving lines. My order is the shrimp box or the chicken tenders and I love them. The food is hot n fresh n just good. The wait on the line is worth it n really they are faster than many other take out spots. I say visit if you are in the area, place an order and take a seat.
Went there one week after they opened. The employees had so much attitude. There was no one in the restaurant but they took for ever to put my order together. When I finally got to sit with my food, I realized the fries were cold and hard, as if they had been prepared hours before, and I got spicy chicken instead of mild as I asked for. So I went back and asked to have the fries replaced with fresh ones, but the lady who gave them to me said in a very nasty way: First they eat the food and then they complain about it. Then she replaced them with the same cold and hard fries, and left the store. I felt so humiliated and annoyed for being treated that way. I asked for a supervisor to talk to. It took a while before anyone would come to address me. Finally a woman came and told me she could replace the fries again but not the chicken. She never apologized nor asked her employee to apologize. So I left the place very disappointed.
Five tables or so for dine in eating (20 minutes for sitting allowed during busy hours); bathrooms need to be buzzed into; two registers for orderingFinally tried the Classic Chicken Sandwich that all the fuss was about. It was good but not cause bodily harm to my fellow man to get one good.
I went there around lunch time when food should be moving rather quickly. The fries were soggy. The drumsticks looked reheated. I bought two apple pies and how disappointing to bite into a stale apple pie. There was so much traffic that I decided not to go back. Unfortunately, I will never go there again.
So Popeyes bought back the 2 piece 1 side and biscuit deal for $4.99, yaayy for that because as Ive mentioned in a previous review, with this particular location stock piling the popular selling chicken sandwich as oppose to preparing it fresh. In which I have a problem with due to the mayo being melted creating a soft chicken patty instead of a crisp one, then Im back to taking advantage of the $4.99 deal. Thank you marketing team of Popeyes.
This Popeyes is trash. The food is more expensive than other locations, they can’t get orders right, and lines are long with longer wait times. They have this one cashier who speaks no English and is always pissing people off. I asked for a three piece and she charged me for 4 and when I said now you have to add another piece she looked confused after I asked for a 3 piece 3 times. I wanted a breast, thigh, and leg. Why was she trying to put wings in my box?? She clearly doesn’t understand what to do. EVER. Go to Court Street for better service.
I recently moved here from San Diego where I visited Popeyes often and it was always cleaned and freshly cooked chicken. After moving here and visiting this location. It’s always filthy, staff gave bad attitude and the chicken is always old and over cooked. Horrible, horrible place to eat. Since, I am a professional, I will be escalating these issues to their corporate office.
The food is great, but a bit expensive if youre not buying the monthly deal.The line builds up fast at this location and the workers can move slow. Making wait times long at times.There is seating but good luck grabbing one. Thats outside the establishments control and cant really complain about the place being busy.Sometimes panhandlers come in and ask for money, so keep a trebuchet or sarin gas nearby to deal with them. Usually just telling them no works though.
Since the rest opened i am very pleased with the workers attitudes! As jan 2018 i have not been pleased with their food(the spicy and reg chicken has been hard, i stopped going here location (25 flatbush ave) today (mon) 4/9/2018 i decided to stop by this establishment to try the new advertised chicken pieces with #1side and a biscuit for $4.00 + change i purchased #2 oders for a co-worker and myself, (did not check the food before leaving the restaurant), when we opened our bxs, the little (hard) pieces of chicken was unexceptable, i had to go back, (yes) i was re-accomodated, with #3 pieces of reg chicken and a biscuit by the (manager), so far anytime i was not pleased with my food , i have been (reaccomodated), or they will be giving me back my $s, the inconvience of having to go back there is a headache, if i choose to ever go back, i will be sure to check my foods before leaving!!
This Popeyes can be your fast food go-to if youre ever late for a show at BAM. The food gets served relatively quickly and I guarantee you can finish a meal in about 10 minutes.The food here is pretty standard of all Popeyes, but this location gets bonus points for convenience. There also isnt a hassle if you want to use the restroom. Its relatively clean and doesnt require you to jump through hoops to access.
This popeyes should close down or they should open a second popeyes in the area. If another popeyes were to open in the area giving this place some competition, this popeyes would clean up its act. Since this is the only popeyes in the area they dont see the need to give us good customer service and/or good quality food.
My experience is always the same the female manager there always forgets a item and when my wife and I tell her she puts a smirk on her face like its her secret joke. I go there to support the neighborhood stores but no more. I hope her losing one customer opens her eyes before she loses more.
The service here is ridiculously slow and the workers here are absolutely horrible. I go to school around here and my favorite place to eat is Popeyes but I was so put off by the awful customer service I experienced EVERY TIME I came here that I had to write an awful review and hope someone does something about the horrible workers here. Here are some experiences I have had:1) I was charged for a soda as part of my combo when I didnt ask for one - before the cashier filled the cup with the soda and before I paid for anything I asked her for NO SODA and she 100% refused to take off the charge and said either you get biscuits or soda which is UNACCEPTABLE because I know you can take off the charge for soda.2) I waited a good 20 minutes at an empty cashier because the cashiers were gossiping on the side (I even asked to be helped a few times but was IGNORED)3) I watched as cashiers ridiculed larger women on multiple occasions.4) The workers are ridiculously slow and lack motivation. They are rude and clearly do not want to be there.This Popeyes does not deserve any customers until they have some employee training or something of that sort. Do not go here, try a different Popeyes or a different restaurant - there are plenty around.
Most interesting experience in a fast food restaurant in a long time. I ordered the $5 boneless wing bash combo. This is the first Popeyes Ive been to where the boneless wings were massive but when you bite into it there some white foam thats between the breading and chicken. The chicken was fully cooked but that white foam you usually get if you boil chicken. The mac and cheese didnt taste the same either. Besides the food there, were two beggars that came in to ask every customer for change and a person who came in looking to sell some household items from his school bag. Go to the Court St. Popeyes.
This is going to seem harsh but for the meal deals they wouldnt let me mix tenders and chicken and would not allow only dark meat orders. The lady tried to tell me no popeyes does that. Thats a bold lie, so a lot of this review is for the lying lady named Farhat. If I hadnt ordered it that way at 4 other popeyes I wouldnt bother trying. It might be company policy but then say that, dont try to say nowhere does it.
We purchased a meal and were some what satisfied. But later on that night, our roomie came in with Popeyes Chicken from the Bushwick/Junction area and that was some of the best Chicken weve ever tasted from PC. Flatbush needs to be trained all over again on how to season their Chicken so it really reminds one of Louisiana.
The service is slow they were they’re phones and chatting upon each other fooling around and rude to the customers telling us we have to wait and to stop asking them questions far by the WORST fast food experience I’ve ever had! I waited 26 minueltes while others waited 45 or more!! Disappointed
The service here is ridiculous, I work in the area so I dont have much of a choice, but every time I stop by for lunch it takes 15 mins just to take my order. The workers work as if there were only one customer in the entire store even if the line is to the door, which btw Ive seen many times.
Don’t trust their hours. They close whenever they want when the manager isn’t there. I arrived at the establishment at 9:22pm when it said open until 10pm. The staff were rude and were on their phones telling me and the other people outside trying to get in amidst the rain to leave.
Total reviews rating 4.1
199 Reviews for Popeyes Louisiana Kitchen 2023:
Review №1
2022-05-20I love the fish sandwich at Popeyes which is very fresh and delicious!The chicken is crispy and very tasty.Popeyes Shrimp Box is amazing!They only thing about Popeyes is that they limit the condiments like ketchup,ranch dips,tartar sauce and napkins.
Review №2
2022-07-21Best Popeyes I’ve ever been to by far. Super clean, great staff that were warm and friendly. The store manager Sunny Kumar went above and beyond to accommodate by very specific request. Amazing experience. Definitely recommend!
Review №3
2022-06-22The orders were not complete and I had to go back to Brooklyn for the food that was missing. No utensils or sauces for the sides and tenders. Workers need more training time especially in the areas of customer/co-worker Courtesy, and taking orders properly.
Review №4
2022-09-20On my first visit, the female cashier (in a managers uniform) gave me a receipt with the restaurant number and location ripped off. When I asked her for the restaurant number so I could take a survey and redeem a coupon, she gave me the wrong number.Second visit: I realized my debit card was lost/stolen while in line and Aicha, my cashier, felt very comfortable being unhelpful and unempathetic while her male manager stood behind her sorting chicken:Me: Do you have a lost and found?Aicha: NoMe: What do you usually do with lost items you find here?Aicha: We dont do anything with lost items
Review №5
2022-08-30I’m glad to be there. My order was accurate and the guy Mezbah who offer me Banna Cream cake was really delicious.
Review №6
2022-08-29I really like this location because of food quality and best customer service ever thank you so much ❤️❤️❤️😘😘😘
Review №7
2022-09-07Friendly, accommodating.food is great!...the shrimp is good...but I only got 5 pieces....and theyre small
Review №8
2022-04-06Absolutely brilliant and friendly service. Was getting meals for multiple people and they were able to cater for all my requests. I have been eating here for the past 3 years and they have been consistently brilliant! Kudos to the guys and girls here!
Review №9
2021-11-30Food is always great customer service is outstanding. I felt as if my sandwich didnt have enough sauce and they compensated by giving me extra in a cup.
Review №10
2022-03-21The service was amazing. they were fast and quick and got my orders right ! the food was fresh and tasted amazing! The employees were very nice and calm with me! Definitely recommend coming here.