Popeyes Louisiana Kitchen in Buffalo
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Buffalo, Erie County, New York, US
Site: https://www.popeyes.com/store-lo...
- Monday:10AM–11PM
- Tuesday:10AM–11PM
- Wednesday:10AM–11PM
- Thursday:10AM–11PM
- Friday:10AM–11PM
- Saturday:10AM–11PM
- Sunday:10AM–11PM
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Insane prices and horrendous service, I just went to get some chicken and waited 39 mimutes for 2 cars to order indront of me and get to the window.At this point she says like she told the others the only thing they have out of the entire menu is medium and spicy chicken...no sides..no fries..no anything -- just chicken.. How does it take 20 minutes a car to order 2 types of chicken with nothing else available...then it took anotheer 10 minutes for them to serve the car infront of me so i could leave- total time 49 minutes to serve 2 cars!!!!! I drove 12 miles to get nothing..I could have had my transmission flushed faster!
The service is really awful! I drove 20 more minutes to here to pick up food and then drove another 20 minutes back home. However they forgot to give me 4 sandwiches and 1 fries! When I came back they told me it is impossible and blamed me it’s my fault because I didn’t check the items! Unbelievable! It’s their job to make sure I get what I pay. Really awful experience. Same situations happened before.
*elderly man getting out his car to see what the holdup is at 5PM last Tuesday... (the catch? Nobody was in the building...)*Easily the slowest place on earth, and Im not asking. They usually have 2 sides to choose from and sweet tea or water... when they decide to open, because they def just close hours early, or dont even open in the first place sometimes... good food when its right, just have to clean up the logistics.
If I could not give any stars, I would. It took terribly long the first time I ordered here. Good wasn’t bad, but seemed old.Second time I ordered here, took forever- AGAIN, and my entire order was wrong. No sauce, NO spicy seasoning, and there was chicken nuggets thrown in with my tenders!Do not go here. Go to another location. Seriously.
Drive thru was exceedingly slow. After requesting mashed potatoes without gravy, paying, and waiting for like 20 minutes were told all the mashed potatoes had gravy, and they werent making more. After some back and forth we managed to get some, after waiting another 5 minutes.Along with this, the food we got was cold. I received regular chicken when I had ordered tenders, and i could swear i tasted soap in the iced tea i got.Look, i dont know if this was because it was late, but Id expect a restaurant to provide quality service during all of their open hours. This was barely a service. While discussing the mashed potato situation we were offered a refund for the potatoes, but the process involved refunding the entire order and then placing it again. Looking back on it we shouldve taken the full refund and left.Maybe go earlier and see how it goes.
I visited this location at 3:30 pm on February 24th and the manager here was verbally abusing and berating the staff. I felt so bad for everyone working. At one point my spouse and I heard him scream are you deaf at an employee. Completely not okay. I hope this manager gets reprimanded for his behaviour. What a jerk.
How do yall continue to work at a snails pace when you see the drive thru line spilling into the street? Its ridiculous how long it takes for them to even take your order, let alone get the food after you place your order. I wish management would fix the issue because clearly almost everyone who goes here has the exact same complaint, but it seems like they dont care because the problems persist. Its really upsetting when you feel like you cant go to a place you like because the service has declined so bad.
First of all u still cant go inside to pick up food, which I dont understand, everything is open now,but thus makes the drive thru extremely long,then they tried to give me someone elses order,finally I got my order,but after the long wait and the wrong food it kinda lost something for me.
Worst worst qorst place ever. Management dosent have any system of working. I went yhere 2 tumes. And each time i had to spend hour and half and more for my food. Staffs and manager will serve ppl of their own color first even if they came last. And if you are white or brown, u will gave to remind them multiple times that what food r u waiting for. Most times they will have 8-10 orders ready on the front desk but another 10_12 ppl waiting there in front for their food but thise food are not even been started to process.Workers move like a 🦥.
My friend told me that this was better than KFC. I bet to differ maybe a different location will show me different but inside the chicken was. Cold. There was like one taste and it was spicy 🥵 the chicken the gravy to the potatoes the rice and beans. Like everything was spicy 🥵 or salty. The biscuit was salty. The strawberry lemonade was on point tho!!!!
Had to order outside in rain, in between cars..Chicken sandwich wasnt done ×2 & had confrontation with manger about return of my $.This was 2nd time I had an issue with their chicken.1st x hair found within the chicken & manager accuse me of putting it there.I will NOT BE Purchasing ANYTHING FROM THEM ANYMORE! DONE!
No fries, had to repeat order 5 times girl read it back right from what they had left in stock. Sat in line for 10min before I got to first window to pay. No straws with drinks and no ranch or Buffalo sauce like asked for. If it werent for the chicken sandwich being accurate and edible would of been 1 star.
Very bad community service Manager or supervisor Moody alquraishi is very unprofessional and disorganized and doesn’t work great under pressure the other employees were also all lost and the women charged me 35$ for a 20 $ meal and didn’t receive the food that I was charged for and when I went back to address the sisuation They had the main doors locked I had to stand in the snow after 1 hour wait in the drive through no refund no customer service and very disappointed someone who is miserable at there job doesn’t deserve it
The chicken was seasoned well fried perfectly and hot. But, the Cajun fries were not hot! but I loved the Cajun seasoning. Not much food for $11 and I couldnt exchange the soda that came with the meal with a bottled water! but still charged the same price. Wont be back to soon
Popeyes has had my favorite fastfood fried chicken for quite a few years now. For a while, this location wasnt consistent with its frying but I have seen an improvement so I raised my rating from three to four statrs. Although this franchise is doing what it can, it is my understanding that the company itself is the reason they no longer carry sides like greens, green beans, and pinto beans. That alone will always keep them below a five star rating by my reckoning.
Used to be number one in the fried chicken sandwich war, especially this location. But they are slipping fast. Chicken was barely warm and greasy with too much breading. Asked for a fresher sandwich and was given one equally as lukewarm. Very disappointing. Wont be back anytime soon
Accepted a door Dash order which was initiated by the merchant. when I got there I waited in the drive-through for over a half an hour just to be told at the window that they are not accepting any more orders and they did not have our order at all. One of the employees named Tamir Was incredibly rude and told us we are closed and close the window on us. This place runs out of food pretty much on a daily basis and Customer Service is the worst I have ever experienced. Stay far away from this particular Popeyes restaurant.
Love me from some chicken from Popeyes but didnt go there I would be a regular customer if they were in my neighborhood as I was when I lived in the District of Columbia but now I live in Buffalo and they dont have stores in the city Only the suburbs while I dont drive
Never going back, stood in line for 20 minutes to place an order. The manager told the 8 people working behind the counter to only take online orders. He had 6 people at the counter to order, and refused to take our orders or come out from his hiding place in the back! Worse service ever!!!!
So the food is always five stars but the service is absolutely horrible. Rude nasty employees every time Ive ever been there! The store is always out of everything this time when I went they had nothing to drink except sweet tea like are you kidding me! They also had zero dipping sauce for the nuggets I got. Never happy with this location hope they get another one nearby soon
Terrible experience, the store employees were more interested to clean the store and close it instead of serving customers.On drive through window upon asking for a manager to show me where is that written there will be no delivery after 9pm, she never showed up. Seriously?The employee was pointing towards store timing which clearly indicated upto 10pm.What a joke.
THE ORDER: ordered through the app, waited 30 minutes at the drive through during lunch time, then they didnt have my order. The whole process was anything but fast.THE FOOD: the chicken sandwich was good, but there was very little sauce and literally one pickle on the bottom. The 2-piece chicken was not bad either.
Went to pick up food for myself and coworkers parked my car to go inside since I know fast food places won’t do multiply separate orders doors are locked and find out they still aren’t open for inside orders or dinning so I head back to my car and proceed through drive thru and tell her I have separate orders (4) they tell me they can’t do separate orders so I say ok then and put it all on one order get to the window to pay and I pay for food and then asked her if she can also change a $10 bill for me since I couldn’t do separate orders so I can make change to to give back to co workers again they tell me they aren’t aloud to do that I said why I am a paying customer she tells me we don’t do that aggravated I. Took food left and had to stop at a store to buy something so I could make change to give back we spent close to $50 never again will I go back back again sorry you lost our business and I will be sure to share my bad experience on social media too
This particular location is always crowded and understaffed. I work for a food courier delivery service and Ive never waited less than 45 minutes for an order thats already an hour late. Not only are they slow and cant keep up with the amount of customers that they are serving, but the staff and the manager (who is the worst of them all) are so very rude and condescending. If you can avoid going to that particular Popeyes I highly recommend it it will just cause you aggravation and by the time you get your food home it will be cold because you will be waiting a long time for your food to be given to you
FINALLY came to this Popeyes after about what... 7 years of it opening?!? I used to work out in the area and I was just turned off by all the traffic it produced and just waited to go. When I went, I was the ONLY ONE there. It was great. The food was good, service was good. I did not get the chicken tho since I only eat fish but that, and the shrimp, was pretty good. Area was clean and they even turned on the music for me since I was the only customer for the time being. I would recommend this place to anyone trying to come out and have a good meal.
Usually Im hesitant about coming here because its always busy and unorganized with its orders and sometimes horrible with customer service. But today, you can tell, even with the line and volume, someone was running it with efficiency. Coming from someone that manages an large operation, the manager for this evenings shift had everything under control and it reflected with its customer service and speed of the orders. props to that manager.
After a few months of hearing about Popeyes chicken sandwich I decided to try it although waiting in the Drive-Thru line felt like a few months by it but sadly when I reach the window I asked the server to customize a sandwich just to find out it was impossible they didnt offer any customization options such as lettuce and tomatoes or cheese an the sandwich was off the rack and tasted as old as the wait in line it was lukewarm at best.........If you appreciate my review please like and share with others
I placed an order through Grubhub and the driver has been waiting in line for over an hour. The location should realistically have more employees or at the very least better trained staff. The phone was disconnected and I had to contact my driver who was infinitely more helpful than the stores phone line.
Ive been going to this Popeyes every once in a while for years. As of late, the staff is very friendly, but always seem to be in a rush. I recommend that you check your order before you leave, as Ive noticed that my orders are slightly incorrect at times. All in all, a decent spot to grab a quick fast food bite. I also like their cheesecake!
Pushed a $40 worth online order through, waited about an hour if not more in line just to get to the speaker for them to tell me that they got nothing from my order not even fries cause they were closing earlyI work with fast food too and I know for a fact they still had like 2 more hours left to close and that they were just being lazy to cook more food and make my order. On top of that the manager kept talking back and cussing at us (for getting mad and yelling at him) instead of apologizing and offering us something instead due to the issue.WORST PLACE
I just ordered chicken from Popeyes and they never give you the right chicken you ask for spicy they give you regular you ask for regular they give you spicy They got to be some of the stupidest people I’ve ever encountered encountered getting food from and one of you go out late at night they tell you they’re all out of everything
I love their chicken and the biscuits and mashed potatoes are delicious. The reason i only gave it two stars is I have been there two times and both times I got the 12 piece chicken dinner and both times instead of three pieces of each type of chicken I recieved one or two breast and the rest was mostly wings. For thirty dollars I should get the pieces it says you get not what ever they throw in the box.
This was my first experience at a Popeyes, and I must say the food definetly met my expectations and tasted great-- however the management and staff needs some fine tuning. The employee who made our food gave us very small portions so I asked if it was the right amount and the manager said he didnt put the proper amount of food it, which means their employees are either not trained well enough or just dont care. The manager was incredibly nice and wanted to make everything right but it seemed like most of the people there ended up having some sort of issue with their food.
The first time here, a young lady who was very nice and polite, actually let me see my chicken pieces for my approval....first! There was arguing or something going on in the back and I believe she was trying to make up for that somehow. The food is half way decent..but the dissention which Ive witnessed behind the counter more than once, needs to be left out on the street someplace.
Took my mom out for lunch today here. The service was very rude. I try to give people the benefit of the doubt with customer service. I used to work in it I understand people are rude to workers and so on. My mom has a hard time processing things and remembering when she was ordering she had to look at the menu again the girl at the counter started tapping her fingers and huffing because she had to wait for my mom. The area by the pop machine was trashed and smelled disgusting. The food was quick although. But overall very disappointed on feeling like an inconvenience to the place WE were paying to eat at.
The food is decent but the service is usually poor as the majority of the staff have limited English speaking skills. Makes it difficult to communicate if you say anything besides whats on the menu or try to ask questions. If you try to speak with a manager they too have limited english. Very frustrating so I dont go there anymore even though I like Popeyes chicken.
I ordered through the app and chose to pickup through the drive thru. After waiting forever in the line I get to the speaker for them to tell me I have to park and come in because they dont accept mobile orders at the drive thru anymore. I said I couldnt come in (no mask, no shoes due to a new ankle brace, and dog in the car) and asked to cancel my order. They very rudely barked at me to just pull up. I got my order which was tied up and taped over the tie so you cant even look in the bags without holding everyone else up. I got home to find out that they didnt give me the sauces for my tenders and I dont have ranch dressing at home so my nephews wouldnt even eat them and my sandwich had pickles when I said no pickles on the app. If you dont want to accept mobile orders through the drive thru, then that option needs to be removed from the app because not everyone is able to come in. At the very least, if you are going to change the pickup method, dont take payment until the customer gets there.
This location constantly is out of the chicken sandwiches. You will wait in line for 10 to 20 minutes only to find out that they are out of stock and you will have to wait 10 minutes longer just to get out. This has happened to me three times now. This location is poorly run and inefficient. The most recent is that I arrived at noon for lunch no signs were posted indicating there were no sandwiches. But apparently they weren’t going to start serving the sandwiches until 130. I have never heard of that at any fast food restaurant. Save yourself a lot of time and go to another location. Totally ridiculous
Typical chain restaurant, here you get consistent tasting food. Chicken is always crispy and biscuits are very good. I would say if you get Tops supermarket fried chicken fresh, that theirs taste better than Popeyes. All the side items are good, unfortunately at my age. I can no longer eat the beans and rice. I spent a good majority of my night on the porcelain throne, and looking desperately in my cabinets for some Tumms. I like that this location is very clean. I have been to some locations so filthy, that I end up wondering how are still in business. Also left scratching my head, wondering how the customers can still order from a place that isnt well kept.
Store was swamped today for t- mobile Tuesday. Drive thru was wrapped around the store but in store pick up was less than 10 minutes for me and my husbands orders even tho cashier seemed overwhelmed. Chicken skin was like rubber. I spit it out. We ordered spicy it was not spicy at all. So I give it 3 stars for the Elmwood store.
Went to the drive thru. Didnt discover till back on the road they totally messed up our order! Ordered spicy got plain. No bottled water said theyd give us a cup. Was some sort of strawberry drink! Never ever again coming here and have told several friends not to as well! Hopefully closes soon!
Chicken is good & mashed potatoes are cold. The service lacks a lot to be desired. Parking lot is very small. After considering going through the drive-thru, theres no organization of the line even though its clear how cars should line up & flow. Twice coming to this location, I had to fight to retain my place in line at the drive-thru in order to get to place an order. A few people were bullying their way in line even though other customers that were waiting and the restaurant didnt do anything about it other than laugh it up with these people.
Food was okay nothing special though. Especially since l waited over half an hour in the drive thru to put my order in even though there was only about 7 or 8 cars ahead of me. Cant say l will never go again but it would only be if l was driving by and drive thru was light.
The spicy chicken is very good. The fish and shrimp are lackluster, at best. Side are ok, not really my faves here, but others like them. This location never has the national specials that I see advertised. I suppose that is the right of the franchise, but disappointing.
We drove 2.5 hours from Ontario to enjoy the new American spicy chicken sandwich. I really loved the steroid filled chicken, it was so fat and juicy along with the soft bun, spicy sauce and pickles. The service here was great and lucky for us the line was short. Although it can get really busy because soon as we got our food, a long line formed all the way to the entrance. Also these burgers were so addicting to eat, I bought 10 more to take home. The hype is real ladies and gentlemen. 10/10 would cross the border to eat again.
After I said I weighted for like 30 minutes on the pickup area and then going threw the line and waiting for an hour at the drive threw when in the app it gave me an option to pick it up and not go threw a drive, mind you there are many employees and a manager who literally watched me wait outside for a 30 minutes in the pickup area the manager goes like after 8 we dont do pickup which so I am like why Didnt you tell me instead of me waiting for 30 minutes he goes like I dont have time and when I told him to put a sign he said dont you see everyone using the drive threw and mind you I literally explain to him how the issue can be solved with a paper on the door of the pickup are for a better business and he goes like I dont care go write a bad review and he was like why do you still come back (this is literally my first time going to this location) and while we were waiting many people came in the pickup side and I literally had to tell them to not wait he didnt even bother and he sees people waiting anyways Rude Manager with a garbage attitude.
I really enjoy Popeyes as a fast food solution, but I cant give them 5 stars because they consistently fail to provide the sauces that I ask for. Im not sure if this is specific to this location, or a deliberate cost-cutting measure, but its a real downer when I get back to work and go to eat my lunch and have no sauce. Their lines are long, thats not their fault, but could definitely use a drive-thru efficiency boost. Locally, Chik-fil-A is probably their biggest competitor. I prefer Popeyes to Chik-fil-A, but sometimes end up going to the latter because I know that I can get through their (even busier) drive-thru in a more timely manner.
Gave it another try. Just as bad. Workers are friendly customer service is adequate and fast. Tried $10 dine for 2 tenders deal. Twice. ****goodyear tire contacted popeyes for their chicken recipe. Wow. Flavorless. Horribly prepared. Some tenders were brown inside. Some white. Some looked like scaled fish. Only flavor was crumb and salt. Mac and cheese resembles stouffers redbox mac n cheese. The cajun rice was an insult to texmex food.Theres cheap and its expected to taste like it. Then there is the *upgrade fast food* that you pay a little more then fast-food. Little less then a sitdown restaurant. Popeyes is among the ranks of a mcdonalds or little Caesars but wants to charge chik fil a and panera prices. Totally waste of time. People will catch on and realize this is over priced trash food.
This is the worst location ever. I wish I could give negative stars!!! They never get your order correct, never have what you want or they give you what they want you to have. Heaven help you if you check your bag and ask them to correct it. They look at you like your bothering them. I am sooo done with Popeye’s in Buffalo. I’ll take my chances with Rochester before I go here ever again!
Food was really good what youd expect from any Popeyes. The only reason Im giving this a 4 star and not a 5 is because they always seem to forget something from my orders whenever I go. Not a big deal if you check. But a hassle if your gonna drive back home to have food only to drive back.( Lesson of this review always double check your order )Oh also for some odd reason Popeyes sodas always taste weird might be best to avoid assuming its due to bad syrupDrive through is a little narrow though.Inside is what youd expect from Popeyes looks like any other popeyes.
The food was decent enough but only because its new to the area and its something different. My stomach didnt like some of it as much as my taste buds did and the few times Ive had it I regretted it after. Devils advocate I do have issues with G.E.R.D. and that is likely the problem with my body not doing well with the spiciness of most of the food there. Even though the food may not like me, I do like the food. Slightly higher prices than expected but not too bad. I know Ill regret it when the food comes back with a vengeance of acid reflux but I will probably go back in another blue moon.
Very snowing outside they don’t even care. I was waiting there like one hour to pick up in drive-thru. When I was on window, I saw them they keep talking and laughing. They working very slowly. They have no respect people and who is waiting for a long time. 0 star!!!
Food was old and stale and when I called back they said theyd replace them for me but when I got there the wouldnt honor what the other manager told me he said theyd give me 1 for free if I bought a fries and a drink and pie. They were extremely rude and confrontational.
Decent chicken if your going to go home and re cook the tenders. I have been saying since they opened that there tenders seem a bit undercooked . But today they were raw, I couldnt even eat them. I seen chicken that was more cooked in the frozen section Last time Im going here!
I would like to say I am an Asian. I went there with my friends todays dinner. I ordered spicy chickens, coleslaw, fries and a sandwich.1. They gave me mild chickens so I was politely asked them to change to spicy chicken.2. I ordered coleslaw and they didnt give me any utensils.3. I ordered cajun fries and they didnt give me any ketchup. Not even asking me if I needed any sauce.Above three seem not to be a critical issues. I dont want to be a picky man but I would like to clarify their attitude and unprofessional customer service.I could have clearly felt the difference of specific Popeyes workers attitude between me(Asian) and other local buffalo people.Whenever I kindly asked them to give me some ketchup, utensils or change to spicy chicken, they looked pretty upset. Their inappropriate attitude toward my group made us feel bad about this restaurant although no one can deny that Popeyes chicken is one of the best chicken restaurants in Buffalo.Even one of my friend asked them for a ketchup and they told my friend they didnt have any ketchups. I am wondering how can Fastfood chain restaurant has no spare ketchup.Most of them were normal except for the few workers.Although the food was nice, I felt bad today.
Waited in line at the drive through for 1 hour just to get to the order station to be told that the restaurant was closed by someone taking out the garbage at 10pm when the restaurant supposed to close at 1am. Im very disappointed with the way they conduct business if they were going to close early they should have came out and told everyone ahead of time not just shut down and leave everybody waiting in line. Very bad business their customers service sucks.
Horrible service. There racist against black people. Workers are disrespectful and rude and throw racial comments. Had a horrible incident where I witnessed a workers spitting in someone else’s food, which customer was African-American. Workers also not wearing gloves. So Disgusting! I do not recommend this location. Please watch them while they prepare your food.
No star if there was the option. The supervisor (assuming he is), is very rude and dismissive to both the customers and their choice of meat type and also the employees ( I observe this on three separate visits). He serves whatever he wishes whether its mild or spicy , breast or wing. Its sad what he is doing to this establishment because I love the flavor of popeyes chicken. Unfortunately, I refuse to go to an establishment that disrespect you and show no appreciation for your business with them. I would rather take my money elsewhere. Customer service training at this store is needed IMMEDIATELY!
Terrible management. I ordered food for pick up thru Grubhub. Once I got there the manager asks for an order number. I pull the app and show it to him. He then says we cant find your order which was weird. I call Grubhub they try contacting Popeyes whole Im there and no one answers so while on the phone I tell the manager hey do you want to speak with Grubhub directly and he shrugs me off no order number no food. He was pretty rough on his employees too. I cancelled my order thru Grubhub. I will never go here again and as a caution for anyone who is ordering here via Grubhub.. DoorDash.. Etc good luck the manager should not be a manager. Very uncooperative after I spent 40 dollars and 25 minutes of time
Took a half hour to get our food as they needed to cook more spicy chicken. Service was as horrible as Popeyes is known for. The chicken and mac n cheese tasted identical to KFC to me. Not sure what the rave is about with Popeyes. Sad, because this was the first time ever going there..such a disappointment.
Drive through should not take over 20 minutes. Third time Ive stopped at this location and third time Ive waited an excessively long time. The store only takes one order in the drive through at a time. Once that order is complete and the car drives off they take another order. Some.
I ordered a lot of chicken from Popeyes and the manager tells me that I cant get my sauces without paying. Every worker there know who I am an how I like everything. I go to this Popeyes a lot but now Im considering going to another place to eat. Ruined my meal forreal more chicken then sauce Thumbs Down
Their customer service is horrible! I was there to pick up an order and instead of telling me they were closing early the girl keeps yelling “we dont make those” into the microphone. I pulled up to the window the girl ignored me completely and got her manager who’s attitude wasnt any better! They need better workers.
Listen to this and other reviews that suggests you check your order before pulling away. Theyve forgotten parts of my order twice now. When I called to tell them (once home) they were not interested and hung up on me. When the chicken is fresh, it is heavenly. Endure, we must.
WAY better chicken, tenders, and biscuits than Kentucky Fried Chicken. And if you check your mailbox you can often find money-saving coupons that make this place even more attractive than it already is. And take my advice, and ALWAYS leave there with at least a box of a dozen of their FINE biscuits! Youll probably eat at least two on the way back home because they will smell SO good in your vehicle, and you can make your own breakfast biscuit sammiches using them as well.
They gave the car in front of me my order I watch the people in front of me go through the bag and hand it back to them then when I got to the window I told them I told I just saw you give my food to someone else and now you are giving it to me with the rona out here and the people in the car in front of me were not wearing any mask and I ask the girls in the window would you want some body to do that to you and your family she claims she changed the food out for me I didnt believe her at that point the trust is gone the health department needs to give them a visit
Oooh men love this place everything taste very good i like everything the chicken the fries mashed potato oo men im telling you the the line is long but worth it believe me if you havent tried it you dont know what youre missing I go here twice three times a week I just really love this place.............
Awesome spicy fried chicken and shrimp. You will get biscuits as side thats also good. They have parking lot and structure. Can be noticed from running traffic Easily. Good for quick bite. I think this place is wheel chair accessible. They do hai variety of fountain drinks. Usually opens till 11 pm. I like the place. Its clean and food is pretty good.
I tried to order 16 piecemeal. 16 piecemeal comes with 3 Large sides, I asked for 2 sides of potatoes and 1 corn. I then asked for 3 additional large sides, 1 corn and 2 green beans. I was told this could not be done and the meal only comes with 3 sides. I explained I would and was paying for the 3 additional sides. I Was told the restaurant could not sell me 3 additional sides and my meal only comes with 3 not 6. I explained again that I was paying for the 3 additional large sides. After that I was told no with a blank stare. Im confused as to why I cannot purchase additional items. Your employee turned away money. Does that make sense to you? At that point I cancel my order and I left. At least I got an OK when I canceled my order. Just so were clear I was more than willing to pay for the 3 additional sides plus the 16 piecemeal that comes with a 3 sides. This was the store in Cheektowaga NY 14225.
Went to Popeyes Chicken on Thursday. Had this chicken before and loved it then too. Their is only one place open in the Buffalo area. This one is in North Buffalo on Elmwood Ave. Across from Tops plaza and Channel 4 news. Cant miss it. Very easy to see, even in the dark. It sits right up front on the street but you have to enter the plaza parking lot to get in. They keep excellent hours there too. For all types of families so you can do all you need to do day or night and theyll be open. Their hours are 10am to 12 midnight. So I gave them 5 stars because the food is always excellent. Its always hot and when you order your chicken its never dry. I happen to love the crunchy spicy chicken, but they have the one with no spice too. The service is great from beginning to end and for people who love to get the family size meals, they dont sneak these tiny pieces in your order of chicken or the pieces that were sitting under the lights so long they are hard and dry. No, you will be very happy with this chicken trust what Im saying and next time you feel like chicken or even shrimp, something you cant get at KFC. Let me read your experience, I bet it will be great too. Oh and they are in the process of building a new Popeyes and it will be on Union Rd in Cheektowaga, NY 14225. Cant wait. Ok folks, happy eating!
Drive through is a joke! Takes forever ...I dont understand why they take an order one at a time, once the order is complete and car drive off then they take another order lol. I shouldnt have to wait 25 min every time I try this location .ridiculous. If I want to wait I wouldve went inside.
Place was clean food that we ordered was good but all they had were diet drinks and tea but we like tea so it was ok for us also they were out of fries which for us we just picked another item but some customers were really angry n rude honestly at one point I thought this old man was gonna hit the lady behind the counter who I could tell was doing her very best so props for her !
My second time going and the second time my order is not in the bag in full going through the drive thru. The last time they madenit right. But this time they hung up there phone on me then would not answer for over one hour I tried to call with only gettin to an answering system that said its full. I will never go there again nor to any other Popeyes that open in the area. The service was horrible on top of everything else. I could have gotten over bad service if all my food was there. I gave a 1 star because that is as low as i could score. They deserbe a -5 star.
They dont stop serving till midnight, I arrived at 10:12. They told me my only option was chicken tenders, I asked would anything else be made Im willing to wait. The woman told me no. I asked for a manager and he told yes it could be done after I told him nevermind on a order.
The worst management and service. No napkins or condiments and when you ask for some they give you just one like theyre doing you a favor. Cant believe this place is still open, probably cause theres no other chicken places. Tried it 3 times and every time was a very bad experience. 3 times and Im out.
Love their food. But went there this morning after checking to see when they opened website said 10am and when I got there so did the door. But when i went through the drive thru I was told they dont open until 11 on sundays. Went back to the website to see if I could contact customer service by email or phone number and when I clicked on contact us I was brought to a faqs page and there was no way of contacting them. One faqs question said go to locations and there will be a phone number to contact the location and there was not. Very disappointed. But honestly will probably go back.
Four nites I have got in the drive thru line at 8:45 and by the time I get to order at approx 9:15 Im told they are out of food the first two nites I was told they close at 10:00 but they were out of food those nites the third time after sitting in line for 30 mins someone came out and said they were out of food and were closing the 4th time no one came out and when I got to the window I was told they close at nine
Who doesnt love Popeyes? The spicy strips are always amazing, and they have a decent selection of sauces. When I was ordering a large order of strips (22) for a party, they awesomely let me get 2 of each kind of sauce. No matter what number of strips you order, this one always seem to throw in a couple extra. This location also has one of the new coke machines that let you create 100s of combinations for your drink.
Total reviews rating 3.6
199 Reviews for Popeyes Louisiana Kitchen 2023:
Review №1
2022-04-22Got the spicy chicken medium cajun fries combo. Good food.
Review №2
2022-02-10Hello world this was a nice place to go to couldnt eat anything didnt have any selection of vegan items. Being a vegan for 10 years Im like this is one of the biggest restaurants and they should definitely go with some vegan options. Then they left my moms food out the bag a few different items but that was also our fault for not looking before we pull it off. But staff was friendly...
Review №3
2022-05-09Would rate zero if I could. Didnt have half the menu, only had 4 drinks to chose from, and the food I did order they didnt even know about until 15 minutes after I ordered and I to show them my receipt to even prepare my order. I placed a mobile order which believe it or not they didnt have half of what I ordered so instead of offering a refund they a. Ignored the order, and b. Substituted me with 8 biscuits after i said something. Could not stress enough to not go to this location, go to McDonalds next door or literally anywhere else.
Review №4
2022-02-25Overcharged, undercooked, and tasteless. I had to come home and bake my chicken for 30 minutes. The quality of fast food has gone down and prices up. Not worth the money or wait in their long line. 12 piece 52.00 a gravy on the side 3.49 which was water and spicy. I got home tasted my food and tossed it in the trash. So disgusted.🤬
Review №5
2022-04-20Yeah the lines might be long sometimes but the people cooking the food at this restaurant are carrying this brand on their backs. WOW. Amazing quality chicken, fries , and beans with rice. 100/10 would recommend
Review №6
2022-06-02The chicken sandwich is bomb, but the rest of the food was just okay. The fries were soggy and overly greasy, the soda was very flat, and the red beans and rice had kind of congealed. This was my first time here, so Im willing to go back a second time for redemption. So well see.
Review №7
2022-05-25It actually was the best fried chicken I ever had. I loved their mashed potatoes and flavorful gravy too. The biscuits and fries are just ok.
Review №8
2022-06-02I have to agree that this place is a mess and no one seems to care. They are also a terrible neighbor because the outside of the place looks like hell. Landscaping, grass, etc. Why hasnt their franchise been pulled yet? They do an unbelievable business at this location so the customers deserve to get what Popeyes stands for, not this poorly run toilet.
Review №9
2022-03-30There was 2 people in front of me at the drive thru. After waiting for 14 mins without taking my order, I pulled out of the drive thru lane and went across the parking lot to McDonalds and went thru the drive thru in less then 5 mins. I ate my whole meal in the parking lot just to see that only 1 customer has been served in the drive thru. Pretty poor business plan to me
Review №10
2022-03-05I came an hour after they opened. My food was cold and gross. The nuggest actually tastes like they were from the day before.The new Popeyes in Lockport is amazing with food always hot and fresh. Ill go there next time