Delivery
Yes
United States Postal Service in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:8AM–1PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (110)
I had a prepaid box that I was told to leave in the bin, next day its returned to me because I did not physically hand them the box through the window. I had to buy a completely new label because the return sticker they slapped over it that says “package must be handed to attendant” was ruined.Every time I go in there they are rude. Never happy. You can bring them snacks, say please, thank you, etc and you will still leave this place in tears.Sadly they are the only “local” option since all the mailboxes have been boarded up.
The drivers/workers for this post office have no consideration for the residents on this block. There are delivery trucks coming and going most nights of the week between 1am-4:30am, sometimes even 5am-7am. The engines are left on loudly idling, when trucks back into the lot the beeping is incessant, the metal racks used to transport the mail are very loud on the grates and can be heard down the block. NYC has very specific laws regarding hours for making obscene amounts of noise yet for some reason since the P.O is a federal operation they are above those laws.. (??!) Obviously the mail is important but this specific office is such a disturbance in an otherwise very quiet neighborhood, I would be happy to see it go. Judging from all of the other one-star reviews regarding the actual post office functions it doesnt seem like anyone would miss it!
A SHAME FOR THE POSTAL SERVICEThis station is the worst ranked for a reason: it is the worse station ever!Not only the employees are sloppy and extremely rude but they also steal packages so, BE AWARE and never leave a package in the hands of any of them if they dont scan it right in front of you.3 years ago they cost me $270 when they stole a custom made piuece I made for a client.This time I will be paying a late fee on my rent because my envelope (droped at their very office) is missing now for more than a month.Avoid this station if possible.
The worst post office in existence. they have lost, misplaced or just havent delivered several packages, and Ive only lived here for 2 months. They say they attempted delivery and they dont. Several large signs on my door and they still refuse to ring the bell then will lose the packages and time sensitve materials. Dont bother trying to call customer service, they completely disregard open cases and paperwork handed to them. Zero Stars. go literally anywhere else.
WORST POST OFFICE EVER. Would give zero stars if I could. I’ve gone here to return packages for over 10 years and none have actually ever been returned to the sellers. Waiting hours and hours for the one employee to finally call me to the desk just so they can steal another one of my packages. I probably have had thousands of dollars stolen from me over the years. Just don’t waste your time here to return anything. I would’ve been better off dumping my packages in the trash... then at least I wouldn’t have wasted my time as well.
I use this post office fairly frequently and overall they do a good job.However, I think the customers in this neighborhood are some of the rudest and most impatient people I’ve ever seen. The customers abuse what is clearly an unstaffed team regularly. I often feel embarrassed by the people that use/abuse this location.I see a lot of comments about poor service, which are clearly related to a lack of staff. That’s not the fault of the people who are showing up for work.If you’re too important to fill out your own forms before you go to the window, maybe you should get your PA to do it, because it’s not the postal workers’ job.The postal delivery is a whole other thing. If my regular carrier is unavailable, I can forget getting my mail. I will, definitely get someone else’s though.
Not feeling this Serice sorry to say, the lines are too long for busy location in11215 area code
Do not go here if you can avoid it. There’s another post office up on 7th Ave that is much better. There is ALWAYS a massive line and they constantly mishandle packages and miss delivery dates.
Contrary to most other peoples experiences here, today their service was amazing. My package had arrived the other day but I couldnt figure out how to hold it for pickup online so I figure Id try my luck picking it up in person first thing this morning. They were able to catch the delivery guy on his way out and get it to me! Thanks to them I now have a phone with a screen that works just in time for travels!
Ive pleaded with Amazon and other online vendors to no longer USPS for delivery. Heres why: they dont even bother to buzz the apartment or knock of the front door to deliver even SMALL packages. They just leave a notice that they werent able to deliver it IN MY MAILBOX. The notice slips are so illegible that even the Post Office workers at the pickup window cant read them. This post office is only open 9-5pm. I work those hours, so its impossible to get there during week days. On top of all this, I sign authorizations online for them to leave the packages - they are ignored. The sender tells the carrier to leave if no response - they are ignored. Then they dont even bother to deliver. If they are so busy and inundated with mail, why not listen to the requests? Why bother re-delivering (which barely ever works) or bringing it back to the post office? Worst service ever.
I love this post office. Ive been going here my whole life and all the staff are very knowledgeable and helpful. Ive never had an issue and all my packages have been delivered in good condition.
Never fails I get an alert from amazon or some other online vendor saying USPS was unable to complete delivery. Despite being around, the doorbell never rings and no slip is left. I have to wait till the next day and walk over half a mile to pick up a large package that was, I’m pretty sure, never attempted to be delivered in the first place. Then I’m greeted with a long wait and bad attitudes.
Document your interactions with this post office and send a complaint letter to the Post Master General.No point scheduling deliveries as they ignore the request. Im currently on hold (34 minutes and still holding as I write this review). A manager whose voice I recognized ask for my tracking number and has me on hold now for (40) minutes. I know, that they hope I will hang up but Im stubborn and fully expect to have my phone call terminated at 5pm. Really lousy management other workers are good but the management really should not hold these managerial positions as they are not equipped to deal with the public. Ill suspect that from the moment of this posting all of my packages will end up in a black whole. They dont even deserve one star.Please document all of your experiences with this post office. Write reviews and write to the main post office. If we all write how incompetent and callous management is we can change the Van Brunt Post office business as usual.As for me Ive taken a screen shot of my phone to show that on March 5, 2015 as of 5:38 pm I have been on hold for nearly 2 hours. Ive also down loaded and saved my Tracking Information....this showed that my scheduled delivery date was ignored.
I never, ever go into a Post Office in New York if I can avoid it. The facilities are often decrepit, and the customers are just as surly as the employees. However -- the four star review here is for the service Ive received on the phone from the Van Brunt branch in Brooklyn whenever Ive had to call with an issue or a question. Every time Ive called, the person on the other end of the line at Van Brunt has been friendly, and helpful.
Totally unacceptable! Has been for decades. (I notice that people complain about many branches city-wide). Some, not all, employees rude. Attitude is doing you a favor. DELIVERY is abominable! First class mail left on a public table in our lobby. This violates USPS rules! This post office station has lost 2 of my packages in the past year. One was REGISTERED with signature required. An expensive item. I am livid about the situation. As prior reviewer said, the phone is ALWAYS busy. I agree with siad reviewer; they take phone off the hook so as not to be bothered. Only one phone line? No way to leave message? 1970? If actually get person, they put you on hold and dont come back. USPS workers under paid and overworked, I am sure.
Literally the worst post office. Waited forever just to pick up a package. You have to ring the bell about 20 times before someone shows up. I finally left with my package and left in the midst of listening to a woman saying she had a “strong concern” and wanted to speak with the supervisor.
Im dealing with a lost package and they have not been helpful at all. I always treat those who i speak to with kindness but here they are rude and mean. I have to call over and over just to get anyone to pick up and they snap at you and hang up.Edit: I was finally able to speak with someone named Rosalie and she was a breath of fresh air and very helpful, so there are some nice people but don’t hold your breath you will speak to one!
Stayed home from work in order to ensure that the packaged I needed was delivered on-time with no issues. Received an amazon text informing me that they could not deliver because there was no one to sign for the package. This post office has a history of not delivering when it is inconvenient, avoid shipping with the USPS. Ups never has an issue and if I had a choice while shipping this I would certainly have gone with them.
This is the most ridiculous mail situation I have ever encountered in my life. I live in an apartment building in the neighborhood and, instead of leaving our mail in our mailboxes, our post man dumps everyones mail mixed up on the floor in front of the doorway. It literally looks like a tornado ran through the foyer in my building. In the past year, I have had three different packages lost (or stolen). If packages get delayed or need to be redelivered, forget about it. Even when USPS sends an email confirmation for redelivery, the mail person will not follow through and the package just falls through the cracks. Ive been waiting two weeks for an Amazon prime package (which should have been here in 2-days) because of all of the delivery issues with USPS. This is a completely awful mail situation and someone above the manager of this facility needs to step in.
One of the worst post offices I have ever visited. Every old, outdated notion or stereotype of government workers and specifically postal workers comes true here.They literally do not care about their jobs and they know no complaint you could possibly make would result in any consequences for them. And they make very sure that you know that as well.This old dilapidated depressing building is a kingdom of petty tyrants. Filled with obsequious customers who are forced to grovel in the hopes of simply getting their mail or some other vital necessity that in other neighborhoods and other USPS locations could be handled without such a frustrating experience.
Ok, I must say that 4 stars could have been 5, but I think 4 are well deserved. For once, they are trying very hard to improve, especially the department that address misdeliveries, lost packages, redeliveries and other issues. The lady that is in charge of that, I believe her name is Leticia is excellent. She usually gets back within minutes of an email with an inquiry. Then, it does not end there. I had a package that I was holding while being away, and j came to get it. The girl behind the counter, I remembered her name because she went by Diamond, was super helpful and courteous. As far as the rest of the department that process the packages at the window, I believe it is the same bunch that sometimes have an attitude and sometimes dont. What I do want to recognize with this review is that there is a tremendous improvement to the organization and this branch specifically. Keep up the good work, USPS.
If you have all day to waste, this is the place for you. Some of the machines are out of order. THey dont pick up the phone or they put you on endless hold, which is even worse than not picking up. Other features:package pick-up service: the worst. most of the time, no one is at the window to distribute packages that the post office is holding. The clerks leave for long periods of time and show little interest in efficient service. There is a bell to ring to call someone to the window, but no one there ever responds. I spent thirty minutes there and could not get a satisfactory answer to my question about the post office losing my package. The clerk went to get a supervisor and never returned. For all I know, they have my package. But I had run out of time so I had to leave without finding out for certain.counter service: competent but slowtelephone service: None. You cannot call this post office to get information. The caller gets a busy signal or the phone rings ten times and no one picks up and then you get the high-pitched fax tone. maybe they unplugged the phone. When I went to the post office and asked for the phone number, they refused to give it to me.delivery service: uneven and late. for awhile they put my mail and the neighboring apartments mail in the same mailbox so we had to sort it every day. then they stopped doing that. now they are back to combining the mail into one mailbox again, even though I have clearly marked the mailboxes as apts. 1 and 2 and put our names on the mailboxes. also, they occasionally deliver other peoples mail to us, so I have to redeliver it to the right address (for example, they put mail addressed to 523 4th st in the 623 4th st mailbox). they routinely deliver the mail after 6 p.m.
Well,far from surprised when I read the first review. Turns out that I found my way to this site because I too have had 2 seperate scheduled redeliveries completely ignored and never received a pink slip from first delivery attempt. Probably because I dont believe they attempted to deliver my package in the first place. The sender provided me with a tracking number which is how I learned of the first supposed attempt,cause like I said,no slip for me. Now since its a Friday afternoon I have been attempting to call my local USPS office but alas,no one will answer in fear that should they pick up the receiver it might possibly require someone to do their job.
In general, I have a hunch my reviews tend to skew towards the positive, so when I give this place a one-star review, thats saying something. This is quite possibly the worst USPS branch I have ever visited. Lines are slow and often confusing. Service is quite often rude. One time, I had a worker look me in the eye and tell me with absolute certainty that my package was out for delivery, before I informed her that I could see it sitting right behind her as I glanced over her shoulder.
Horrible customer service skills. No one there besides one worker wanted to answer a simple 2 second question I had. The two workers I asked before hand were very disrespectful and were saying they are not answering any questions and one complained that she wasn’t even supposed to be at work.
Always a horrible experience, where some full adult is inevitably having a screaming match with one of the tellers. This time I arrived before 6 p.m., the time that google says this location closes, and was turned away at 5:10 by the woman behind the counter screaming were closed! at me. I only needed to quickly pick up a package, a transaction that would have taken one minute and a signature, but instead I walked 15 blocks in the heat to be shouted at and not get my package at all. Worse, I now have to come back and inevitably deal with the same person who just treated me that way tomorrow, just because the usps cant figure out how to leave packages at my buildings basement door.
Worst post office ever. My second miserable day standing in a line all the way across the post office. The packed drop is so full of packages you can not drop any more. It is supposed to be emptied every night but it is not. If you can go elsewhere do so!!!
The PO Stopped delivering my mail and I never found out what happened to it. Critical mail notices were lost and possibly cost me my home. I asked for the Postmaster General or someone that can explain, there is really no one there that knows what they are doing or even cares. God help us all. Tampring with the US mail is a Federal Offence. They dont have the right to my mail and should ALL go to jail, including the PMG. Now I asked to have ALL my mail sent to another address where I have a little better chance of really getting it. I was told that current resident mail would not be forwarded, even though Im the homeowner and now the only one resonsible for my home. Impeach De Blasio....
Abandon all hope ye who enter here.This post office is proof of how people can systematically neglect their duties, falsify records, and generally act as rude little dictators, and still hold on to their jobs. I think its fair to say, without being rude to koala bears, that if you staffed this particular post office, with said koala bears, your customer experience would improve drastically.Update: Also, if you grab the golden unicorn and actually speak with someone at this post office on the phone, you would be safe in assuming they are either misinformed, or outright lying. Ive met 3 day old pancakes with better service skills then anyone who works at this hellhole.
PLEASE hire more people! This is the slowest post office in all of brooklyn AND manhattan!
A temp mail deliverer keeps throwing all our buildings mail in the gate area leading to my apt. When it rains the area gets wet and the mail gets ruined. I caught her doing this and told her we have mail boxes at the top of the stairs to the building, and she asks if I have the key to the main lock. I said, no you have the master key. She acted surprised, but used her key to open our main box. Well the next day she dumped the mail in the gate area yet again, and in addition delivered mail for several other buildings; some not on our street. She is totally incompetent, and this is why the PO is losing money and will be out of business in the very near future. The Van Brundt PO is one of the worst I have ever encountered. And, when you try calling they keep the phone off the hook so its always busy. And, we are about to get an increase in postage. Pathetic!
Do not use the drop off bin, one of my packages that I dropped off was never reported as dropped off on the tracking. I believe one of the postal workers stole my package. Supervisor on site seemed fishy too after I talked to her and she said she is not able to help. Be wary of using this post office, suspicious workers.
Terribly slow service and being called forward with a next without a please...customer service appalling and needs addressed. Stamps are nice though!
The service is beyond worst ever! There is one teller who is nice. Spanish lady with long black hair every one else and I mean everyone is horrible!!!!! I consistently have to run in there to get my packages because they NEVER leave slips. I complained several times. This is the problem with state jobs the employees dont give a f$%#
Using this post office, or trying to have your mail delivered by it is to exist in an alternative universe where the aim is not to deliver the mail, but to make it vanish..Over the 35 years of continuous residence at my present address, Ive had:*my mail returned to sender--Addressee unknown. This happens about once every 2-3 years and all complaints to Van Brunt are blandly ignored. It lasts until file complaints with the Postmaster General. And then in a few years it happens again.* gotten no mail at all for 2 months because my mail is being forwarded to somebody else-- after the post office unilaterally decided Id moved. Again complaints blandly ignored until I filed fraud charges for theft of mail (books, magazines and theater tickets, not to mention letters and bills are missing.) Ends with a chiding phone call from a mid-level postal official who tries to blame me but does fix the erroneous forwarding notice.* had mail misaddressed to my address and forwarded by me to correct address redelivered to me again, and again and again, with my handwritten forward to ____ on it. When I ask mail carrier, he does not understand what forwarding means. Im sorry, Im not the regular carrier, Im just helping out. (?!)Im not somebody who advocates the privatization of everything as a solution--government can be efficient. But the post office has developed a general culture of sloth, inefficiency and rudeness. There ARE some New York post offices (most of them in Manhattan) that are friendly, fast, efficient, but they are the product of individual managers who have somehow developed a different work culture in their staffs. An efficient private business would copy the effective model and fire the rest.
This place is utterly hopeless and has been since the 1960s! They discontinued our postal route 33 and now we get mail delivered by any carrier who wants to take on an extra to their usual, so we get deliveries after 8PM sometimes. Only one lady is pleasant at the windows and you hear a party going on in the back, but no one comes to answer the package pickup bell. Packages get left on the stoop, even when youre home to receive them. How hard is it do ring the damned bell? And I live in an address with an A in it...why do I have to resort my mail with the next door neighbors (isnt that illegal????). In the 70s this place used to dump mail on an old lady on 6th St till she called Channel 4 and Betty Furness did a consumer expose` showing black bags full of mail for 6th St and 6th Ave. Its never been good and its not gotten any better. And they earnestly wonder why theyre losing money...REALLY?
Honestly , where does the post office find these people? I have never had a good experience at this place. Even though I’ve seen these same workers for years, they never gain experience. Completely inept in every way! Absurd! Ridiculous. Just shut the place down and start over. These people do not deserve a job.
Very inefficient operation. If you go there with pre-labeled, ready to ship packages there is no way to skip the line, as the drop-box is, more often than not, full to the top. Street parking is difficult as well. The people that work there run the gamut from professional and efficient to downright nasty, unhelpful and spiteful.If you need to ship often, or run a business and dont want to waste time, go to the Post Office on 3rd Av. and 33th st where the set-up is conducive to a faster visit.
Absolutely the worst usps office in town, maybe in tristate area, perhaps in US. lazy, inefficient, unkind, slow and dirty and everything you can imagine to make an already daunting post office experience worse. if any post office can beat a dmv, this should be it. stay away, try elsewhere before you waste another 30 min, at least, in this s$%^&hole
They never ring the bell to deliver packages that require signatures, even when Im home all day. I know this for a fact (has happened repeatedly). Once they didnt even leave the slip, so I didnt know the package had arrived, and it got sent back to the sender. This is seriously below par.
Horrible customer service. I stood on Line for 45 mins because only one window was open on a Tuesday at noon. The other window the women sat at her desk and cleaned it. This only happens in black neighborhoods and it’s sad and unexceptable.
These women are so rude, I walked in and they were yelling at an elderly woman. When it was my turn she took my package and I asked her for a receipt and she told me I wouldnt get one because it was a pre paid label. Then told me I wasted her time since she said I should have dropped it in the blue mail box in the lobby, however I wanted a receipt. She refused to give me a receipt and called the next customer in line and gave me my package back! The worst service ever!
No pride. No work ethic. No empathy. No feelings. Nothing. A black hole of postal uselessness. Inept. Rude. Unkind. Never a smile on anyones face other than when those waiting in line all agree that this specific post office is the 9th gate to hell!
How is it that the phone line is ALWAYS busy here?? And the hours are incorrect because I have been there between 6am-9am and they have not been open. Their response was certain departments open at 6am....wish I could give this place negative stars.ONE POSITIVE NOTE: There is one pleasant/helpful Asian lady behind the counter that I can tolerate. Cant remember her name, but she usually works the left window. Kudos to her for being the only good thing about this establishment.
The younger mail delivery persons are always on the phone. Often I end up with someone elses mail in my box. When I return it to them they give me attitude.
Temporary change of address requested, confirmed by P.O. for June 20th. As of July 13, mail forwarding has not happened. Two phone calls to the post office and another request filed --- still no forwarding happening. And this is after I spoke with the carrier who said hed take care of it.Mail delivery here (I just moved from Washington, DC) is deplorable.
Is the pay for a postal worker that much lower than for UPS or FedEx? If so, just change jobs, dont keep wasting my time by NOT delivering my packages and having me pick them up every time! I
Horrible service every time I have to deal with this Post Office. They lose packages, keep you on hold forever, and have HORRIBLE customer service every single time. I dont know how this Post Office isnt shut down yet.
I find the employees here at this post office helpful. This Post Office is always busy. They are always pleasant and hard-working.
These people do not know the meaning of 2 day shipping. Although my package arrived to this post office in the morning they did not bother to deliver it! And this is not the first time late shipping on a overnight or a 2 day package occurs.
Terrible service. SO MUCH ATTITUDE was given for no reason at all beyond my comprehension.P.S Youre lucky I cant give half a star.
Our regular postman is on top of things but I get other people’s packages on a weekly basis. It’s not even the correct street! Whoever is driving the trucks pays no attention.
Ive moved twice while having this post office and theyve probably only forwarded 3 pieces of mail EVER. Ive called and complained but they still never forwarded anything. They continued to deliver to my old addresses
Poop in the swimming pool post office! DO NOT bother attempting to set up redelivery of packages; this post office doesnt even employ top management that can read or count! PATHETIC!
The clerks were very helpful, and were checking the line to make the service faster, even a week before Christmas it took only 20 minutes to send 3 boxes!have patience for people
Terrible office, had 4 problems with then in the span of 1 month for 5 of the packages I received. They dont put mail in the right place, mark as delivered when it isnt, and lose packages. Totally incompetent workers.
Horrible........they did not try to delivery a small package and left a yellow/orange card................next day go to pick it up and was told item is not in yet. I asked where could it be since its the next day and they have to return items and they were dumbfounded.Go the following day and was told have to wait until Monday.
Theyre closed at 11 am on a Friday.
Yup, its a pretty horrible Post Office. Lucky me. They even screw up my regular everyday mail. Someone should get fired! Haha
This is the worst post office , I am just sick of their ineptitude. They are not professional, and do not deliver when they are supposed to. Wish we had a different place to go. Its the same story all the time,
My packages are always lost they say they attempt to deliver yet never leave a notice. Bad customer service . Lines are always long!!!
Somebody needs to tell these people at 4-6 in the morning people in the neighborhood are sleeping. These imbeciles are honking horns and causing a ruckus surrounded by a neighborhood thinking it’s alright at the earliest hours in the morning.
I went with a passport appointment and they told me they couldn’t do it and asked me to leave
My local post office. Always in and out, friendly and reliable staff
Have been coming here for years. Never a problem, always in & out.
The worst post office ever. 20 min after opening and nobody on the booth to assist. All you hear is people laughing in the back.
Staff are helpful and pleasant. Mailing supplies tend to be in short supply, however.
Doesnt even deserve any stars! Workers are unacceptable and VERY RUDE. Not to mention, it is disgusting in here. We need new nice workers. Fire these
It was pretty bad... Long wait times, confusing lines, not dropping off, missing packages, etc...but at least some of the people are helpful!
Wow I just tried to call and the number really is off the hook!Been waiting in line for ten minutes without moving. Filthiest post office Ive visited in 30 years.
Im 15th in line and at the rate this line is moving, I wont make it to the front before the post office closes in 2 hours!
Not the worst in Brooklyn but pretty bad. Long lines. Pickup window rarely open
Workers seem to have very little interest in expediency or customer service. Packages regularly lost.
Really bad service. Never answer phone, so you got to go there and stand in line for the simplest question and then half the time they cant answer the question. So awful!
Seriously, they have very bad attitude
Here is an update. Still sucks. 11th in line. 15 min per customer. 2 agents open. Shameful
I will go out of my way to pay UPS and fedex to avoid this place. The worst!!
They are always polite and help we get things done quickly. Good hours too.
Called to find out which post office in Brooklyn my package was at and the woman on the phone refused to help me.
Terrible costumer service. I’ve been waiting for 20 minutes just to pick up a package!
Its the post office, so its basically the slowest, most inefficient, worst place in the nation
Customer service is horrendous and she workers are rude and disrespectful towards customers
WORST Post officer ever! Every employee there is extremely unpleasant!
Self-service machine broken. Long wait, but friendly service.
Really, really scary how bad the service is at this establishment. a real horror show.
Long line but move at a normal pace
Take a huge xanax before you attempt to go here, because this place is hell on earth.
Webside says close at 4 pm they already closed before 4 pm !!!
If there is a Post Office from hell - this is it.
Yay
Does not answer the phone - tried calling for an hour
They chat a lot and do no service
This place needs new staff. Ridiculous.
I avoid going here If I can help it.
Extremely HOT!!!!!!
Extremely rude and very unhelpful
THE WORST!!!!
Worthless.
Disgusting
Clean, kind, knowledgeable, and fast. What else can we ask for in a business!
Total reviews rating 1.7
110 Reviews for United States Postal Service 2023:
Review №1
2022-02-04Truly the worst post office in NYC. “Insufficient address” - I’ve lived here for years and you deliver my mail just fine, but when it rains or snows suddenly my apartment building no longer exists. Funny. I wish there was an alternative.The people who work here sound tired and sad, which might explain all the blatant lying they do over the phone.If I could have a dog deliver my mail that might me more reliable.
Review №2
2022-06-29Absolute hell on earth. waited in line for 25 minutes and did not even move one single inch forward, as im waiting in line with 6 other people ahead of me some woman walks up to the window to cut the line to drop off her package and the employee just starts helping her and allows her to cut the entire line of people. left without even picking up my package.
Review №3
2022-03-29Im guessing by the other reviewers they just went on a bad day.... I will speak on my experience I got there on a Friday at 12:36 pm got in a fair line of about 10 people it went by super fast, the service clerk I had was very amicable and very informative, efficient. How an usps customer service experience is supposed to be. Overall the whole experience lasted 15 mins. So take your own opinion when going in.
Review №4
2022-06-11I went to talk to them about a delivery problem at my new apartment. I was helped by an Asian lady who listened to me patiently and even talked to the mail carrier to figure out what the problem was. Thank you!
Review №5
2022-04-25Took off work 2 times and traveled paying for subway to be rejected twice . I was trying to buy a P.O. Box and there is so many complications . All the tellers tell u a different story about what u need . The staff need better training
Review №6
2021-12-25If you can use a different post office in the area, do so, because the management team at this installation is worthless and will do less than the bare minimum when it comes to their job. Phone calls will be ignored and on the rare occasion they do answer they’ll direct you to call elsewhere for assistance. As an unfortunate former employee there I have seen this occur multiple times. Also, safety is a non-issue, as federal mandates to wear mask inside the building during the Covid-19 pandemic are ignored and multiple employees smoke and drink alcohol in the building and out on the street, both while walking and operating motor vehicles. 0/5 stars.
Review №7
2022-01-13This location does not offer photo services for new passports (though the website allows you to sign up for that appointment type). Was told to go to pharmacy around the corner on 5th and 7th which worked great, but would have liked to have known I needed photos before I showed up to my appointment. Had to come back another day.
Review №8
2021-11-11Feels like they just don’t want to deliver packages sometimes. I have had multiple items come through this post office that have been marked as insufficient address and returned to sender, even though my address is well documented. When I have tried to go in person, it never seems to get resolved. This has held up hundreds of dollars over the course of the past year and led to me losing out on items I’ve ordered because some unique items never make it back to the original sender.
Review №9
2021-12-22I scheduled a next day passport appointment here because the library didn’t have any available appointments for weeks. The employee that helped me was very nice and courteous. Overall a good experience!
Review №10
2022-03-31Eh, Ive never had a terrible experience here. Most USPS locations in NYC are a nightmare, but going in prepared makes everything smoother.