Delivery
Yes
United States Postal Service in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8:30AM–5:30PM
- Tuesday:8:30AM–5:30PM
- Wednesday:8:30AM–5:30PM
- Thursday:8:30AM–5:30PM
- Friday:8:30AM–5:30PM
- Saturday:8:30AM–3PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (37)
I would give a 0 if I could....I had to do a return receipt and Ive never done that before.. so when I asked the woman was getting so nasty and raising her voice saying no no no! The other side.. ok Im sorry that Ive never done this.. how bout a simple no this is what you do but then I go back to the other woman and she says fill this side out.. meanwhile the previous woman told me not to! omg the rudeness was off the charts sorry never felt the need the put up a review but if its one thing I dont like, is being made to feel dumb.. especially when a simple explanation was all that was needed..
Great service! The asian lady was quite nice to me when I went with a lot of questions! I did not get to speak to the other worker. She was prompt and understanding. Answered all my questions.
I haven’t had a bad experience, they do their jobs and I can get in and get out. I just wish they had a machine there to print your shipping labels
Small accessible store. Good service.
I try to avoid this USPS location as much as I can and would have put 0 rating if such option was available. Very rude staff and terrible service. Problems with packages, even pre-paid, almost every time. I hope management and most of the current team changes soon with someone who cares about USPS and its customers.
I mailed out something on January 30th in their own mailbox and my item was never delivered. Ive been trying to call and get a hold of someone but nobody ever seems to answer the phones. I have to find out of my package was lost
This is my Post Office - staff is super-friendly!!! Sometimes it a little slow but thats usually because people arent sure what they need and they are so helpful.
Absolutely ridiculous. Phone rings rings with no one answering. Now there is a busy signal. Tried calling Richmond Avenue and they flatly refused to help with a tracking number. Too bad review wont post with no stars.
This location is too busy not to have a pre-paid package drop window. 30 minutes in line just to drop something off!
The postal employees are extremely polite and exceptionally professional. The best post office from all the others Ive experienced.
Terrible service and staff very rude. return my packages for postage due of 4.001 oz noted on it. which only weight 3.8 oz and I paid for 4 oz.
This location always overcrowded no matter what time you in i have no idea why they can’t manage properly this place very small place I don’t even think they open this location for what i think they can move around and look for big place or manage this place
Rude all the time. Will be glad if they permanently shut down. #dontsaveUSPS
Awful location. Always crowded and that Chinese lady behind counter I can’t understand a word she is saying and she can’t understand me either. Awful experience going here
Always the line.Never saw more than two out of four windows open.
Im new to staten island I called this location to ask about my package the lady rudely asks me about my zip and says call that location I said but this is the location that appeared on Google when I entered my zip she hangs up on me whide I was talking
Terrible customer service agent with nasty attitude! Avoid at all cost!! No wonder USPS is near bankruptcy!!
This is the worse one by farIts like dealing with robotsMaybe the PO should do a staff change every so often like the MTA does
Small store, but efficient service. It can be busy at times.
This site closed at 1 pm. I’m assuming there are new hours.
The worst attitude you can ever Very bad service
Apparently no one can answer the phone at 10:28 am on a Wednesday morning.
The people who work there are very friendly and very good person.!
Super friendly staff. Always pleasant and professional.
Friendly service. Mostly no lines.
Good service
Sent my sister a birthday card and asked for first class with tracking. A male clerk had me fill out a form for certified mail and I told clerk this is not what I requested. Card never got delivered and is still in transit. I could of went to the Manor rd. p.o. with a regular stamp and the card would have arrived in 2 days. Terrible service at this post office.
Total reviews rating 2.6
37 Reviews for United States Postal Service 2023:
Review №1
2021-10-23Trying to send off a gift labeled and they would not accept the box it was in. I only had left a FedEx box. All they had to do was place their label and let it ship. I have done it before at other post offices no problem.
Review №2
2020-11-28I never thought I would take my time to write a review about a post office. I don’t know why google doesn’t offer a 0 star option though.The worst experience ever! Rudeness and disrespect at the highest level. I wish I remembered the representatives name so I could write it here for people to avoid in the future. I don’t know how she was employed with that attitude in the first place anyway.Today isn’t the first time I went to this location, and every time I tried to excuse the staff there by saying to myself that they might be having a bad day. But the representatives attitude today was out of line. Never going back ever again.
Review №3
2021-08-28Im giving one star but from the reviews it might be a zero. I need to wait until Monday to call but Im wondering why according to my tracking my package to EZ Pass hasbeen In transit since 8/19! Thats almost 10 days in transit when EZ Pass is in Staten Island. Its probably floating in Staten Island at this point!🤷🤷
Review №4
2018-11-29Theres lots of parking thats a plus, the counter lady that assisted me was rude and I felt rushed. During 2pm I went and not a big wait.
Review №5
2020-08-01Horrible horrible service at this post office. I asked for 5 of my packages to be scanned in and Mary the Asian women who is the nastiest thing in the world refused to. I then asked for my packages back and she refused to give them back to me she said “they are in usps hands now” so I don’t have my packages scanned in, and I don’t have my packages to take them to another branch. Nasty unprofessional people working at this branch. Will be complaining to her manager, and everyone higher than her. If I can give this branch 0 stars I would.
Review №6
2020-07-04The first time I came to this place I had a pleasant experience, but not the second. This morning I came there to drop off a package. After I gave the lady the package I asked her for a receipt and she answered me in a rude unprofessional manner. She said to me that shes not a mind reader and that I should have asked for the receipt before giving her the package. No wonder this place has such a low rating.
Review №7
2018-10-19I went to this post office to ask about refund.As soon as they heard the word refund, they started to overly react as if I asked something I shouldnt ask. They literally shoot out the words torrentially without giving me any moment to process their words(well, eventually they were meaning no refunds), as if they are trying to make me overwhelmed and kick me out so they wouldnt give me any refunds. They acted like they were trying to fight me. And moreover, one of the staffs said to me You dont know anything about it. This is how it goes in here Well, Im a customer not a worker. It was total rude, disrespectful and really insulting. They should learn how to react respectfully to customer when they hear the word refund.
Review №8
2021-06-12Accurate hours compared to other post offices that advertised Saturdays until 3 but closed at 1. Very nice front clerk that answered all of my questions.
Review №9
2016-08-16I went in to send a package to my son in Hawaii. Its perishable. I had it all packed with gel packs and I have never done this before. The woman helping me was nice but there was a full conversation between her and the other 2 women about my package. At first I thought maybe she was new and gave her a chance. She quoted $59 and change for it to get there for Thursday( I was there on a Monday) I said to her I would really like to next day it. She says to me well thats going to cost you. I figured as much. I had gel packs, foam bricks and a cooler box with this surprise favorite dish of my sons for his birthday. Ok how much I asked her well its not guaranteed to be there next day it will get there Wednesday $117 and change she says I say ok and Im ready to pay this amount, did not complain about it or say that I was being ripped off, I said ok. The other worker says why dont you just send him the money. I have to say thats when I lost my mind. I mean how unprofessional are you to make a comment about what I want to send my son youre not even helping me why are you in my business? Are you paying for it? I didnt use fowl language even though I wanted to. I did yell for them to give me my package back and said the comments were uncalled for took my package and left. These people should be given mandatory customer service classes since they are serving the public. I will NEVER go to this post office again.
Review №10
2018-12-28This Post Office is conveniently located, and parking is not usually a problem, but there is always a long line. It is a very tiny P.O. with no package drop box or windows. You have to wait on line for everything, prepaid packages even to buy a stamp. This part of the island deserves a bigger, full service Post Office.