Identifies as women-owned
Yes
PostNet in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
From the business
Service options
Kerbside pickup
Yes
In-store pick-up
Yes
In-store shopping
Yes
On-site services
Yes
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Phone: +1 315-218-6223
Site: https://locations.postnet.com/ny...
Site: https://locations.postnet.com/ny...
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:Closed
- Sunday:Closed
PostNet in other cities:
Comments (49)
I have found Shelly and her staff to be very helpful, friendly and professional. In additional I feel they are looking at any job I have given them from my point of view and to make the project more cost effective. They will be my go to team.Clyde Goldberg
I could not have asked for better service! Kim was extremely patient with me, knowledgeable, and accommodating. I especially appreciated her attention to detail! She did a beautiful job, and had it done ahead of schedule. All this for a very reasonable price. I will definitely return to PostNet for any future printing needs!
Rating for exceptional staff. This was our first visit. Observed important services that we did not need on this particular visit.Our need was to mail a package, and the price was not competitive with the postal service. However, pricing is only one of several factors. I do support small business by principle.Noted also that the owner responds well to customer insights.
I wish I could rate the staff and the management separately. The graphic designer and customer service rep are knowledgeable, talented, and customer oriented. However, the management is not. If you come in for a notary (provided by the owner or manager) expect to wait until they are done with their calls or conversation. They rely heavily on their staff to run the business, and are unable to answer basic shipping/printing questions. No consistency in pricing. I planned to use their printing services for my personal business, but I will DEFINITELY NOT be visiting this location ever again.
Good customer service. The associate was helpful. She told me where to throw the mail and how long it will take to be mailed. I wanted money order and she didnt explain how to write on it.
Were a local not for profit and have had been very happy with the design assistance, print quality, and turn around time for every project weve had done here (even when we send last minute revisions - and we always do... sorry about that!). Thanks for all your help!
Since they provide no info online, I stopped in on October 2, 2019 to get information and a quote for 1,000 photo calendars for a non-profit. Nikki took the information and told me the owner (Shelly or Kellie?) would get back to me with a quote within 48 hours. After hearing nothing a week later, I called and talked to Nikki and asked about my quote. She said Shelly (or Kellie) the owner was out on sales calls and shed leave her a note. In the meantime, Nikki said she would check her desk to see if she could find anything about my quote. She said she would get back to me via email either way. Two weeks later, I have heard nothing from either the owner or Nikki. Poor business practice with no followup. They lost this customer.
Good customer service means helping customers efficiently, in a friendly manner. Its essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that I can set for our business apart from the others of its kind.Patience. ..Attentiveness. ...Clear Communication Skills. ...Knowledge of the Product. ...Ability to Use Positive Language ...Acting Skills. ...Time Management Skills. ...Ability to Read Customers.This is who I am, and I am proud to be apart of PostNet.I Shante approve this message.
Ive used their services numerous times and have had only positive experiences. Great place for your printing and shipping needs!
Wonderful service everytime. Get your posters printed there as well, great prices.
Great place for prints and virtual mail
The people at Postnet do a great job. The designs are always on point. Orders are completed in a timely manner and the Service is fantastic
Highly recommended! I have used PostNet multiple times and every time they do an amazing job! I wish I could give 10 stars!
Made an address mistake on a package I dropped off. I called in and they quickly and kindly fixed my error! Really great customer service. Thank you!
Very nice and helpful and plesent to work with and very personal and plesent to deal with .
They friendliest people in Eastwood! I have been using this place for a few years now and the staff has always been so helpful and welcoming when compared to the post office right down the street. So much so that I have stopped using the US postal service down the street altogether. Today specifically Shante, an employee who has always greeted every customer with a contagious smile, went above and beyond. During A burst of torrentiall down pour, another customer and I were chatting and stated that we had left our umbrellas in the car and we would just wait it out. Within minutes Shante came from behind the counter with an umbrella and walked each of us to our cars. Shante thank you for being so genuinely kind, your small gesture made my day!
Excellent service. The woman at the desk was very helpful and attentive. I much rather go here to ship out my packages than the dreaded post office.
Its always a fast and easy process to get in and out. The staff are courteous and efficient. Definitely my go-to for office needs.
I showed up early, service was quick and easy and very professional. And Ms Wayland was a joy and very easy on the eyes. 😁
This was my first time visting the PostNet on James St. and I am happy that I did. I showed up as they opened this morning (4/26/2013) to print a poster for presentation this weekend at Syracuse University. I brought my poster in on a usb drive as a powerpoint file resized to 36x48 based on a template from Colin Purringtons web site.I dropped back by this afternoon to pick up the poster and it looks great. I did not catch the name of the person helping me but I was very pleased to find out that she chose a different paper stock than we originally discussed to achieve better color saturation. It was a an academic poster mounted on foam board and it looks great.A double++ recommendation for academic poster printing at PostNet on James.
Excellent service. We printed our menu for our Open Flame Restaurant in Manlius. Very pleased. Shannon went extra mile and exceeded our expectations.
I wanted 8 pages emailed to me as attachments. 3 separate attachments (I guess I should of said that.) anyway she scanned them & they didnt go thru so she forward it to right email, 5 mins later I realized she sent them upside down and as 1 large attachment. so I went back to get this straight and she said I could unattach them my self on a desk top. well if had a desk top I probably wouldnt be here in the first place. so I told her I dont have one and she said she can re scan them but will have to charge me again. or I can use the desktop there. the paying desktop. so I jus wasted my money here. will never come back & thanks for nothing. 06/17/2016 @ 9am
Customer service was outstanding. Quality of service was even better! I would highly recommend PostNet on James St., Syracuse.
Shelly and crew are great to work with. Great little family run business. They have been very accommodating
Nice place. Just like ups store.
The lady kellie who works here is extremely rude and will sit there and make you wait while doing nothing also she did not want to provide me a receipt. Had to wait for somebody else to come to give me a receipt which literally took two seconds to print.
They arent open on the weekends, that is very disappointing. And another time I tried to go during normal business hours, for a small print job, they were closed 5 minutes early and inside smoking. Not very good hours.
I love Post Net, therere always courteous and very insightful on my needs. I will forever allow them to handle the affairs of my company.
I got charged about 3x as much as it costs UPS to send a shipment to Canada. I only found out after UPS sent me a bill showing the actual cost.
Shelly wonderful person help with all my needs at a speedy time
PostNet has a fantastic staff! They were fast, efficient, and professional. Keep it up!!
Convenient place to ship via UPS and DHL.
THIS STORE AS POST NET IS THE WORST STORE LOCATED ON JAMES STREET IN SYRACUSE N.Y . THIS STORE REFUSES TO GIVE RECEIPT FOR ANY ITEM FOR U.P.S TO PICK UP TO THE CUSTOMER
Very convenient and great service.
Owner is super rude
Staff was very helpful!
Awesome customer service👍
Extremely helpful
Efficient and professional
Total reviews rating 4.4
49 Reviews for PostNet 2023:
Review №1
2022-04-30I dont recommend, mail been around the world and back for a month due to them having the wrong address printed. It was returned to them and they sent it out again without notifying me about a new tracking number, therefore having me telling USPS to just return it to sender via the first tracking number. The second time it was sent out it was returned to sender as well. Saying the address is invalid when it isn’t , its because they printed it wrong the first time and never told me they resent it out!! It was their fault and they cancelled my subscription with them , like its my fault when its theirs. They also were charging me extra for previous forwarded mail. Every time i would call they would say the guy isnt there at the moment to fix the problem. Do better!! I DONT RECOMMEND!!
Review №2
2021-04-08Highly recommend PostNet. Shelly and Nikki were very personable and helpful. They helped us with our save the dates and wedding invitations, they came out perfect. They were fast and the efficient and preprinted all the envelopes for us making the process a breeze. We will continue to use them for years to come.
Review №3
2022-01-20Not much to tell. I did visit but mu nephew was doing business there. He spoke with someone on the phone. He got there and was in and out. No Problem
Review №4
2021-07-03Ive only ever used Post Net for shipping and they do a great job. The store is conveniently located as well. If I have one complaint it would be the hours of operation. The store closes on weekdays at 5:30p but thats not always enough time for those of us who work all day until 5p to make it to the store before 5:30p. Even an extra 1/2 hour would help.
Review №5
2020-08-21I am happy to provide this recommendation to thank PostNet for the past service they have provided to me for my real estate business, as well as personal endeavors and projects I have brought to them. It is my pleasure to be able to provide them with a glowing recommendation. Not only have I been “wowed” by their abilities and timeliness in completing the projects I have had your business complete for me, but the high level of attention to detail is truly admirable and appreciated.It does not go unnoticed that they have an amazing and talented graphic designer, Nikki, who excels in her skills and is passionate in getting the task at hand done with the goal of having a happy customer. She is terrific! Without her input and assistance my newsletters would have been very drab.It goes without saying that I can put my faith in PostNet and the many business services they provide. What a treasure you and your staff are for our community. Over the last few years I have gotten to know the staff and watched each of them “shine” as business woman, keep at it! You have my deepest respect and gratitude, and I can only hope that other businesses realize the variety of printing, designing and mailing options you are able to provide at PostNet. Consistency is important when it comes to placing my faith in a person and business. Thank you.Most importantly, I have never been anything less than completely satisfied with the finished product and service they have always provided, so I confidently recommend them & their entire PostNet staff for all you can do. That list goes on and on and on, business cards, posters, laminated signs/posters, newsletters, packing, mailing, printing of ALL kinds. Our own CNY gem on James St., PostNet is the best.Kind regards and best wishes for continued success
Review №6
2021-07-21Shelly responded so quick to my request for a quote to have a 124 page manual printed, and offered to bind it as well (which I hadn’t thought to do). It looks so professional and will be wonderful to have when I teach my in-person Dale Carnegie class this Fall. Thank you!
Review №7
2020-08-21The manager (Shelly) and her staff were flexible and prompt in producing several large foam board displays for me to use at a conference. The production quality of the displays was outstanding. I highly recommend this PostNet office to all!
Review №8
2019-11-09I came in without an appointment and was greeted very warmly by the people working there. I had an idea for a custom card for my anniversary with my partner, not sure what they could do for me. They brought out multiple samples of paper till I found the right one, took the time to re format the poem I was printing multiple times to create what I had envisioned, and even helped create a small design for the cover. The care, kindness, and devotion to help me with my project was priceless. Thanks PostNet!
Review №9
2020-08-21Im always dreaming up new projects and even though I havent brought all of them to fruition yet the folks at PostMet on James always humor me with pricing and logistics! The jobs I have had printed we done quickly, perfect quality, and at a great price! Look forward to doing more business with them.
Review №10
2020-08-21PostNet on James St. in Syracuse is the best printing and signage company Ive ever used! Fast and friendly service at what is always a very competitive price. What more can you ask for? Thank you to the entire PostNet team.