Delivery
Yes
Pottery Barn in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-579-8477
Site: https://www.potterybarn.com/stor...
Site: https://www.potterybarn.com/stor...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–7PM
Pottery Barn in other cities:
Comments (69)
Luis and his team are exceptional and go above and beyond to make sure your experience exceeds expectations. We had ordered a couch online and when it wasn’t what we expected, we headed into the store and had the pleasure of Luis helping us.Not only was he understanding and professional, he was compassionate about making sure we got exactly what we needed. He helped me choose a couch that fit our needs and a fabric that will be suitable and durable having two dogs.This store regularly checked in with us and shared updates on our delivery. They also contacted head office for us when needed. This store is a staple on the UWS, they really know service and are educated on the brand.
We had a great experience in this store!! Luis helped me and my mom get the last Christmas Tree Topper! It was sold out everywhere and he was able to find the last one. We truly appreciate his and the teams help in the store with all our other shopping and his patience and dedication. Truly a wonderful experience!! Thank you again so much!!
Daniel from Pottery Barn broadway is an excellent salesperson and gave us all the information and details we required. He was super honest about the delivery times and very focused on solving our problem. Super impressed!
Great selections displayed. I am considering a recliner, and may have found exactly what I want - Wells leather swivelrecliner with brushed nickel base.
I went to purchase bath towels and it was a disgusting experience. If you shake the towels large amounts of dirt dust and filth fill the air highly visible. My blouse & face were covered in it which was beyond disturbing. The floor staff & Manager all had different lies to tell about why their products are that way and were extremely nervous. They brought out a packaged, unwrapped towel. I shook it and it had no dirt and dust whatsoever. Turns out - products are placed on the sales floor from their filthy stock room after they have been sitting there exposed and unwrapped to their air conditioning system which is connected to external filth. I would never return to Pottery Barn & ordered from Frette. Always shake your towel or product with fabric before buying. What you see - is what you get.
I had ordered some merchandise online, was unhappy with the quality, so returned the order to the store (near Lincoln Center). First, the hours of operation posted online are wrong, so on a recent very cold morning I found myself wandering around the UWS waiting for them to open. Once inside (with the other customers who had seen the same misinformation) the sales clerk could not have cared less.I returned my merchandise, and was told that my refund would be reflected in my bank statement in 3-5 days. Apparently the printer was jammed so the clerk could not give me a receipt. Imagine my surprise when today, I received a merchandise credit card (like a gift card) in the amount of my purchase.Pottery Barn, I will not shop there again. Your merchandise quality is poor and your customer service is bad. Its a recipe for a failing company.
My favorite Pottery Barn. Its really big, with two floors, so a lot of items on display that you might not see in your local mall. Staff has always been helpful.Mixed experiences with the quality of their products. For the prices they charge, everything should be perfect, and sometimes they really miss the mark.Other times, they nail it.
Love Pottery Barn and this store is big and has wide selection. Always buy stuff from them. However the customer service I received today from two sale persons were unpleasant. They acted like Im begging for their stuff for free. The lady who was helping me was cold, gave me stone face, never smiled, never said thank you, at some point she even said to the other guy that Im still stuck with this customer..Seriously? Youre stuck with me when Im purchasing stuff from your store...Oh her name is Luci..
This is a Dream Store (house/apartment supplies and decoration)... the staff like Romir very nice👍😊👍...before I did a research and o found good prices in wood scent (Christmas sale pine smell)...by me Great!! I would be so Happy if Christmas ia the WHOLE YEAR!!!😋😍🎄
Terrible Experience! My fiancée and I recently traveled to NY to register for our wedding and this was one of the stores we visited. In comparison to our experience at registering at Macys, William-Sonoma, and Tiffanys this company and its employees were an absolute disgrace. Every single person here was rude, uncaring, and unwilling to help us, except for one guy named Marvin, who was the complete opposite of all the things I just said. I reached out to PB on twitter after this and received a generic response from a social media manager to which I emailed her a detailed account of our experience. Her response to that was less than ideal. Ill forward your message onto management. I asked to have someone else contact me and no one did. If it was up to me none of my friends and family would be spending their money at this company for and my fiancée
This store has the best furniture and friendliest sales people! Cody helped me pick out exactly what I needed and I am so happy with my purchases.
Very poor quality, very poor customer services... will never buy anything from them.I ordered a right sectional sept the 16th and got it delivered 3months later (got delayed a 1st time for unknown reason, then it got lost,...).Then they didnt deliver me the right model but I was already so frustrated and didnt want to wait another 3months, so i have accepted to keep it.finally, after a couple of days i realized the right side of the sofa was leaning. I have been calling and emailing a 100 times the customer services to have the frame replaced but as usual, they are completely missing in action.
Wow! Great prices, great service. Manny was terrific. He took the time to listen and figure out what we were looking for and made suggestions. On other visits I saw other customers being thrilled that he found exactly what they have been looking for.
Terrible customer service. They acted put off by having to check prices on their merchandise which rarely had price tags and the ones which did were incorrect. Charged full price on their display items which had fingerprints all over them even when they had no more of the item packaged. When I asked if there was a discount for the display item they were terse and literally shrugged their shoulders at me when I commented on how strange that was. Trust me, spend the extra money and just go down the street to Williams Sonoma instead.
Had a great experience today! Bought a beautiful rug at a very good price. Very happy with everything. I love the location at 68th St. and Broadway in New York City.
Luv the decorations and the lineup they have. They make the store visually homey and conforming. It makes you want to look around and envision how your house would look with thr specific items they sell. The bathroom is gorgeous and located perfectly in thr back next to the iteranaries and bath towels. So on the way you are prepared to go in thr bathroom and be in there comfortable as. If its. Your own bathroom.
Mostly COVID safe. I did not notice any hand sanitizer upon entering. Everyone was wearing masks though and staying socially distant.
The WORST EXPERIENCE EVER ! ONLY EMPTY PROMISES .The promise me 0 interested for 1 year if I was doing a credit card with them and I been pay a lot interest so far !!! trying to reach out the manage of the store by email and phone and the guy always put me an hold for over 30 min and I end up to give up , any answer to my email ...I will never shopping to this store again , the worst costumer service . Loredana Cannia
Very nice store, really nice atention.
This location is pretty decent. They are clean, well organized and have a large selection. There is also a steeply discounted sale section, however nothing there caught my eye.
If I could give zero stars I would. I tried calling to speak with someone about an order that was incorrect and was hung up on after I asked to speak with a manager. I was told they were too busy and then they proceeded to hang up on me. Every time I go into this store it’s a terrible customer service experience. Will never shop here again and suggest you find somewhere else to shop, as well.
Nice things but expensive. Take advantage when they have sales, they have really good deals! The cotton linens are very good quality.
Awful customer service! After waiting a very long time for a pillow in a store that was not very busy, the manager seemed upset I was using a coupon code.
Usually a good place to find nice home warming gifts or treat yourself to a new home fragrance.
Limited selection compared with what is presented online. If youre looking for a particular piece, check online, then call ahead and make sure they have it.
I used to be Pottery Barn addict. My favorite location was in Soho but now it has been replaced with a Hollister clothing store. I like the Lincoln Center location.
Service at this store is terrible. They make it seem like it’s a major imposition to answer questions or as for help. They’re putting a terrible face on a store with otherwise good merchandise.
Loved it
Household pottery items are available here. If anyone needs, I suggest come here and search for your choices.
Just letting everyone know that Alex was easily gracious enough to replace the candlesticks with new ones.
Worst customer service ever. Do not go to Kathleen Wisniewski there.She forgets everything.promises empty words
Kevin went above and beyond to assist me- visit this location on the UWS for great service
Great selection and inspiration.
Quality merchandise but staff didnt even acknowledge my presence.
Amazing staff , beautiful furniture
Joseph a superb design facilitator
Sales Associates were standing around but did not offer assistance!!
Really bad service, I got attitude when both trying to return items and purchase items.
Ah, this is such a dream for a Pottery Barn lover like me! BEAUTIFUL store!
Very clean store and busy. Couldnt actually shop but this is probably a store more for tourists?
Selection is decent although not worth the price in my opinion
Staff was so helpful thank you!
Great place. They have restrooms for customers
Audrey THOMAS was extremely great help!!!
The WORST customer service I have ever encountered with PB
Great place to visit for home ideas.
Not a positive customer service experience.
Great gift selections for the house.
Candles, curtains, vases, and dishes. big deal
Average Furniture Retailer.
My favorites are linens and towels
Very good
Love their items
Great store!
Great stuff!
Great attendance
L O V E T H E I R S T U F F
The sale of household items at an affordable price is interesting but alas, nothing transcends this. Slow and distracted salespeople ...
Very good opportunities
Total reviews rating 3.8
69 Reviews for Pottery Barn 2023:
Review №1
2022-04-09Lucinda was a fabulous help to our family as we searched for the perfect sleeper sofa for our house. She went above and beyond to make sure we found one that fit our space and our other needs. She also helped us understand the differences in mattresses available. She even followed up with us a few times to see if we had any additional questions. Highly recommend her!
Review №2
2022-02-22Split-level location that isnt as extensive or well-laid-out as bigger PB stores but makes up for that lack with good customer service. Staffers will help you track down what isnt on display and work hard to identify that thing you vaguely remember but cant name. Theyre also pretty deft at knowing who needs help, whos browsing and who just needs a hassle-free 10 minute chill on a sofa. Note: the store does have a big inventory hidden away, so if you dont see it -- yup, really do ask for it.
Review №3
2022-07-20Bought the Warren Drop Leaf table ($600 item). One month after receiving it, having used it extremely minimally, the table top somehow has 3 large cracks. Customer service has been terrible as I attempt to get a refund.
Review №4
2022-06-09I ordered a chair in February with a delivery due date of May. It was pushed back to June and now to July. Totally unacceptable and untrustworthy shop. This has happened so many times with PB and WS items. Not sure how its legal to keep selling things that you have no stock of!
Review №5
2018-12-23Gorgeous place beautiful Christmas decorations! Everything can be purchased for happy home . Free consultation for interior decorating. Friendly staff. Two levels to the store, with a gallery. Both bathroom and wi-fi.
Review №6
2022-01-26I normally love Pottery Barn for its beautiful on-trend products. However, I learned the hard way not purchase higher end products bc after 30 days PB does not have guarantees or warranties. I regret purchasing Pottery Barn roman shades because the mechanics stopped working (they wouldnt stay down ) after a year. They were not cheap and it happened to more than one roman shade we had purchased. PB said after 30 days they do not replace or exchange items even if they stop working. Weve purchased from other companies selling similar shades in the same price price point in the past that stood behind the quality of their products but not the case with Pottery Barn. Very disappointed after calling PB customer service and was told Im basically out of luck.
Review №7
2021-09-06Great store full of beautiful furniture among other items to make your home you. You want tender loving attention, ask for sales person Lucinda, she certainly cares of what you are looking for. My friend was shopping for a small reading chair but I will certainly come back when I am ready to remodel my home. Great prices!
Review №8
2022-01-18Phoned the Broadway, New York location to inquire about a coffee table I saw online but was only available in one metal and not the darker one and wanted to know if it is coming back or I can still order dark metal. The gal who answered the phone who claimed she is one of the managers was so incredibly brief and rude and told me I don’t know because we don’t have one on our floor. I told her it was the Brockton could she look it up or check to see if just out of stock or discontinued and she just said I can’t we don’t have one on our floor and she had a nasty, irritated sound to her voice. So incredibly lazy and obnoxious. I then called another location and she was very sweet and checked on the SKU number for me and felt it was coming back just sold out. Broadway location needs major attitude adjustment.
Review №9
2021-11-23This happened recently, we entered the store in not what you would expect clothing from a casual buyer type attire, and we were simply ignored. We went pass some employees looking confused and obviously finding for help, but none tried to. Time goes by, we began to search and examine the products, and we were about to ask an inquiry and still no one was their to accompany us. This mostly occured in the store’s lower level, which was basically abandoned. One did came down, but not to assist us, but simply relieve themselves. They helped, but sparesly. Gave us advice and answers, but were immediatly contradicted when we asked the front. Before reaching the counter, we saw a couple of employess who also ignored us and were just standing idly on their PHONES. Back to the misinformitation, the employees at the front were very confused of the infromation we realyed from the employee who passed us downstairs. At the end, we just wasted our time and came out with nothing but dissaspointment. We are frequent customers of Pottery Barn, but this display of this specific store left a bad taste in my mouth.
Review №10
2022-05-01Horrible customer service. Bought an item that was delivered broken. Pottery barn refused to pick it up and replace it unless it was in a box. Will never shop here again.