Prime Storage in Jamaica
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Jamaica, Queens County, New York, US
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Site: https://www.primestoragegroup.co...
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:9AM–6AM
- Sunday:10AM–4PM
Prime Storage in other cities:
Awesome help from Jadira in figuring out an issue with the storage unit in question and helping me get set up. Great customer service!Edit /new reviewHector was awesome when I came in today. He gave a lot of information and also held on to my driving license after I had left it here on my last visit. Definitely would recommend this prime storage location because of the great service.
We had the storage for about 2 years, the price went up within the year I had no choice moved out of town, and when I went to clear out at the end of May 2022, some of our items where wet and Im not sure where the leak was coming from, the air conditioned I would question that the place was always hot and I heard no ventilation fans so in all the people are great, not that great of storage
Don’t bother going here!!! Custoner service is lousy. Even if they claim to be assistant manager. It took me 2 weeks to finally reach a agent at this location to move in. They are never there when you show up. 3 times I made appointment and they didn’t honor them. Now I’m moved out of the space for more than a month and they are still trying to charge me for it. Upon explanation they still claim that once the system charged you then there’s nothing they can do for me. Unless I pay another $344. Highway robbery. One individual said it’s closed out with $0 balance then another one tell you that you owe. No consistency no consideration
All I have to say before you sign make sure of all the details they don’t seem to accept their mistakes and reimburse you. Other then that is how fast they will raise their prices on your unit. It seems that it’s a common thing with all of them , 2-3 months in they will raise it
Very exploitive business practices. The rates that they offer are not locked rates. They are variable. They increase the rates based on the going market rate. The rate increase is approximately 15%.They should put that in big bold letters like the banks are required to do. I have used other storage units. At other storage companies who didnt increase the rates on a whim and within such short notice.Would give them zero stars.
I dont really like that I can only access my storage unit when the office is open. At my location on 180th street when the office is open theres often an issue with the elevator. Trying to take the stairs doesnt work out too well because the stairwell doors are always locked. I wouldnt recommend this location to anyone. Maybe the other locations are different.
Total reviews rating 4.1
43 Reviews for Prime Storage 2023:
Review №1
2022-04-18We phoned ahead and was greeted by Will,After being told his location was open, we proceeded directly to the office.The entire experience was exceptional. William Torres was professional, thorough, super friendly and provided us with patient service & a reasonable rate.Would highly recommend! Could not have been more pleasant.
Review №2
2022-02-02My Family recently relocated from Pennsylvania to Queens and needless to say they had way too much stuff. After a quick google search I found prime storage and called them to inquire about pricing and availability. The representative hector was pleasant and professional from the very beginning of the conversation. He gave me a quoted price which included insurance, a lock and some boxes and surprisingly enough it wasnt an arm in a leg. We just moved in last week and it was great having one less thing to worry about. Def recommend prime storage if you want something clean and affordable.
Review №3
2021-09-15Staff was nice but they need to hire more people. Area was always clean, well lit and maintained nicely. Storage space was pretty spacious and clean.
Review №4
2022-06-16I’ve been with Prime Storage for over a 18 month, and I have to say that staff Will, China, and Tazia are excellent employees, and the manager Hector he is an outstanding manager, he runs his storage like the captain on Star Trek.The place is clean, and most of all Whenever there’s a need for help Hector is the guy to go too, and the price is affordable, and yes I would recommend family and friends.Thank you Prime Storage for having professional customer service.Jose Rodriguez
Review №5
2022-03-18The employees at Prime storage are great, especially Hector, he has a great personality and really knows how to make the customers feel at ease. I would definite recommend Prime storage at Jamaica Queens. The place is clean and quiet. Thank you Hector for all your help.
Review №6
2022-07-06My stars go to Hector. He went over and beyond to make sure I was able to get my things in the unit. He even stayed late so I wouldnt have to leave my items in a uhaul truck over night. On a different note. I now have 2 units with them,. I think I should have gotten a discount considering I have a total of 3 now.
Review №7
2022-04-21Great service and space . Easy access also great lighting as you walk through. My only issue with prime was it seems they don’t value long term customers at all . The longer you rent the more your space price increases and frequently ! Which to me is backwards other than that no complaints staff was great .
Review №8
2022-07-21This is a really terrible experience that I am having with prime storage. All they care about is collecting their rent, they don’t care about me, my experience or my cherished items that I keep at their facility. They are not customer service oriented, they charge you fees for everything and they don’t try to work with you if you lose your job. I can’t say enough bad things about this place unfortunately. Do not store your things here. It’s not worth it.
Review №9
2022-06-20Sandy has no customer service as she is rude and nasty. She takes it upon herself to make decisions for the business where the business will be negatively affected, even making her own business hours. I am one customer down, who’s next?
Review №10
2022-04-28II really Loved the service at Prime storage I felt like a family member of prime. Thanks for all the love of Mgr Hector,and his Ms. T. His emp loyee. Thanks guys for all the service you guys gave me. People this is what Customer service is ABOUT! 👍💯! Respect and Love Tracey Covington