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Phone: +1 347-997-1020
Site: https://www.primestoragegroup.co...
Opening hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:9AM–6AM
  • Sunday:10AM–4PM
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Total reviews rating 4.1

43 Reviews for Prime Storage 2023:

Review №1

2022-04-18

We phoned ahead and was greeted by Will,After being told his location was open, we proceeded directly to the office.The entire experience was exceptional. William Torres was professional, thorough, super friendly and provided us with patient service & a reasonable rate.Would highly recommend! Could not have been more pleasant.

Review №2

2022-02-02

My Family recently relocated from Pennsylvania to Queens and needless to say they had way too much stuff. After a quick google search I found prime storage and called them to inquire about pricing and availability. The representative hector was pleasant and professional from the very beginning of the conversation. He gave me a quoted price which included insurance, a lock and some boxes and surprisingly enough it wasnt an arm in a leg. We just moved in last week and it was great having one less thing to worry about. Def recommend prime storage if you want something clean and affordable.

Review №3

2021-09-15

Staff was nice but they need to hire more people. Area was always clean, well lit and maintained nicely. Storage space was pretty spacious and clean.

Review №4

2022-06-16

I’ve been with Prime Storage for over a 18 month, and I have to say that staff Will, China, and Tazia are excellent employees, and the manager Hector he is an outstanding manager, he runs his storage like the captain on Star Trek.The place is clean, and most of all Whenever there’s a need for help Hector is the guy to go too, and the price is affordable, and yes I would recommend family and friends.Thank you Prime Storage for having professional customer service.Jose Rodriguez

Review №5

2022-03-18

The employees at Prime storage are great, especially Hector, he has a great personality and really knows how to make the customers feel at ease. I would definite recommend Prime storage at Jamaica Queens. The place is clean and quiet. Thank you Hector for all your help.

Review №6

2022-07-06

My stars go to Hector. He went over and beyond to make sure I was able to get my things in the unit. He even stayed late so I wouldnt have to leave my items in a uhaul truck over night. On a different note. I now have 2 units with them,. I think I should have gotten a discount considering I have a total of 3 now.

Review №7

2022-04-21

Great service and space . Easy access also great lighting as you walk through. My only issue with prime was it seems they don’t value long term customers at all . The longer you rent the more your space price increases and frequently ! Which to me is backwards other than that no complaints staff was great .

Review №8

2022-07-21

This is a really terrible experience that I am having with prime storage. All they care about is collecting their rent, they don’t care about me, my experience or my cherished items that I keep at their facility. They are not customer service oriented, they charge you fees for everything and they don’t try to work with you if you lose your job. I can’t say enough bad things about this place unfortunately. Do not store your things here. It’s not worth it.

Review №9

2022-06-20

Sandy has no customer service as she is rude and nasty. She takes it upon herself to make decisions for the business where the business will be negatively affected, even making her own business hours. I am one customer down, who’s next?

Review №10

2022-04-28

II really Loved the service at Prime storage I felt like a family member of prime. Thanks for all the love of Mgr Hector,and his Ms. T. His emp loyee. Thanks guys for all the service you guys gave me. People this is what Customer service is ABOUT! 👍💯! Respect and Love Tracey Covington

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