ProHEALTH Urgent Care of West Islip in West Islip
Site: https://www.prohealthcare.com/ur...
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–10PM
Staff there not pleasant . Had to go Multiple visits for allergy and sinus infections diagnosis . I would stay away from this office . Can’t trust a medical establishment if need multiple visits to solve problem .
My mom was feeling really bad about to faint and the receptionist guy told me looking at my mom how she was and said that she has to go somewhere else because they were not taking people at 9pm when they close at 11pm it very disrespectful and disappointing to have to be driving around with your mother sick because a heath care place refuses to take her in when they clearly post that they take walk in. Then my mom ended up bleeding because something was happening to her and I had to take her to the ER when they could have avoided this if they took her in time to see what was going on with her. I’m never coming to this place ever again and same on them for what they did to my mother this place is the worst!!
My spouse and I both saw PA Diane. She read our covid rapid tests after the med assist swabbed us. Everyone was very nice. The office was not busy for a wed at 5pm and we were there under an hour. I recommended 2 others who went the next day for same rapid test.
Pro Health got me in for a covid test at the last minute. They were professional and nice. Even called me in my car when it was my turn.The patient waiting rooms are nice as well. Clean. Well kept.I don’t like when the doctor/nurses/other personnel who work in the back area carry on, make a lot of noise, and make me think they’re not very professional. I’m there for a medical reason. I don’t want to hear carrying on.
This is a wonderful urgent care facility. Everyone was so friendly and warm. In particular, Jess and Jaime at the front desk were so kind and very accommodating. Gracia my nurse and the provider I had (I don’t remember her name) were also great. I am from out of town and was made to feel very welcome. I would recommend this facility to anyone in the future!
This is not URGENT care. Sat in the office for 30 mins to be told it’s gonna take another 30 mins for my child to be seen crying suffering with an ear infection, and the funny part is only one other person in the office! Time to go! Ridiculous wait time.
I have gone to a few Urgent Cares and I really think Pro Health was very professional caring and helpful. The girl at the front desk was super nice and very pleasant. With all this Covid and as busy they are it was a great experience. They actually took our information and told us to wait in our car so we can stay warm and they would call our cell phone. Definitely a good place I will be returning.
I had some concerns of going to a clinic for the first time but I was pleasantly surprised! The receptionists were very helpful and courteous and the preliminary check in was simple. I didnt have to wait very long to be seen and the Medical Assistant and Dr. were friendly and professional. I would highly recommend Pro Health in West Islip to my friends and family.
The staff is friendly and the doctors are professional. Even though they are not my GP, they were great at making me feel comfortable. They are attentive, understanding and concerned. I feel like I can ask them anything. Super caring and welcoming.
Very clean facility with an oversized waiting room so you arent sitting on top of the patient next to you. Quick & easy check-in procedure. Paperwork is sent to your phone by text to fill-in while you are waiting. You can check your wait in line by the app on your phone.The PAs & Medical Assistants are very professional & thorough. The PA took a patient history before examining me. They ran basic tests while I was there, sent a specimen to the lab & then explained their findings in detail. Have used them several times when I couldnt get an appointment with my primary care doctor & I would use them again.
My girlfriend was suffering from pain in her throat that she had never experienced before, so we ran her over to the Urgent Care arriving at 9:30pm. The UC’s closing time was 10pm. As we pulled up the lights turned out. As I walked up I saw an employee walking towards what looked like the backroom. I knocked on the glass to get their attention, nothing. I walked further down the glass and knocked a little louder, and noticed the employee was hiding just out of view, waiting for me to leave. I waved and knocked until they answered the door. The employee seemed annoyed that I was there, well before their closing time, and told me they closed early. I explained my girlfriend was in pain, and she did not care one bit.I’m appalled that a place where sick and injured go for help has a staff who decides they’d rather go home early than fulfill their duties. This is absolutely disgusting.
I went here for a Covid rapid test, on thanksgiving morning.. after looking at a couple other places that had insane lines wrapped around the building, they were on my way home and I thought I’d give it one last try - I’m so glad I did. They were super professional, courteous, and given how busy they were they got in me very quickly. Everyone was very kind, and in comparison to other methods, they have their patients wait in their cars and call them when they’re ready for them, which seems much safer for all parties involved. I appreciate the kindness and caring of the staff, and for being there on a day that I’m sure they would have rather spent with their families or at home. I have been there in the past for other issues, but I would definitely go again as I had a really good experience.
It was a pleasant experience. When I went the second day all of the staff members were helpful and polite. I was in and out. I appreciated the ease of checking in and waiting in my car to avoid waiting outside in the cold. When I went the evening before, the receptionist was short and sharp but this was probably due to a long work day. Overall, I would definitely go again.
I wish I was able to give them no star, Worst experience ever, avoid this place if you can, Staff is not trained properly; I am at awe with the level of unprofessionalism I experienced, I was yelled at by two fo their staff in front of my 3 years old, the staff refused to give me their full name when I told them I wanted to put in a formal complaint. At some point my horrible visit I was told to go to PM pediatrics if I am unhappy which was the only right thing about my visit.
Never good having to go to Urgent Care but my experience here was better then expected. The facility was very clean, staff was very personable and doctor very informative. My wait was less then 5 minutes and doctor had my script to my pharmacy within 15 minutes. I hope to never have to come back because I’m sick but if I do this is definitely the go to facility for my family and I.
I will only visit PRO-HEALTH. Urgent care of West Islip for my Urgent care needs from now on. As soon as I walked in the door it was clean & peaceful. The front desk staff were polite. I received a sincere warm welcome from Ms Dianne who took my vitals. The Doctors took time. listened and asked questions. We had an unrushed conversation about my concerns. Clearly explained solutions.Alternate as well as holistic solutions were discussed. I feel very confident about my privacy and wellbeing here. My wait time was less than 15 minutes each time. This is the best Urgent Care experience Ive ever had.
I want to say thank you to all the staff that helped treat my daughters cut on her chin the other night. The staff was great and very helpful with treating my daughter and making her feel comfortable. She is healing well. Thank you!
I’ve been there twice now. The people that helped me up from were kind and helpful. The facility is very clean. The medical team was made me comfortable and completely informed me. Hope not to need it, but, if I did, I would I’d go back.
My wife burned her hand while preparing dinner. They were the only urgent care open this late on a Sunday night. The staff was very pleasant and professional in my waiting time was minimal. The doctor was very nice and the place is very clean. I would recommend this urgent care to anybody where is looking for local care
My family went to get COVID tested due to cold symptoms and the urgent care staff was lovely. Eric, our nurse, was very patient with my 2 year old and put us at ease, as did the doctor. Clean facility with next to no wait time. We’re very thankful!
I went to the nearest ProHealth clinic to avoid going to the ED. I was able to make an appointment easily on line. I didn’t have to wait long to see the doctor. The staff was very friendly and I was diagnosed quickly and prescribed the medication I needed. My symptoms began to resolve the next night. I would recommend highly
My experience at Pro Health in West Islip was excellent. Everyone from the receptionist to the tech who did my Covid-19 test to the doctor was caring and professional. The doctor took time to talk to me about my symptoms and to reassure me that I would be fine. I definitely would recommend my friends and family to take advantage of the Pro health group for their urgent care needs.
I went to Pro Health for a rapid COVID test, based on a recommendation of my friend. Upon arrival, the ladies at the desk were very friendly, it was an easy check in, a short wait to be seen. The test was administered by a very nice and professional young man. Dr Diane came in a short time later with my results (which were not what I wanted to hear) and she was very compassionate and helpful. I would recommend ProHealth to my friends and family
Dr. Peterman was so thorough and amazing throughout the whole visit, everyone since I walked in was very pleasant and I cannot remember my medical assistants name but she was just as amazing and so nice throughout my whole visit. I appreciate everyone for all the help! Already feeling a lot better.
I was extremely pleased by the excellent care I received! The receptionist was polite and thorough upon my entering the office. Within minutes Robert, the attending nurse brought me to the examination room and explained what I was going to experience. He was ver He was clear, thorough and very patient with my questions. Dr. Diana Peterman entered within a minute or two and explained what would be next. She was very thorough and made me feel very comfortable. She allowed time for questions and discussed my concerns. She was pleasant and caring regarding my examination. This made me very comfortable and glad I chose your facility. The staff is very professional as well as good at what they do. Everything was very clean and organized. I had been to ProHEALTH before and was satisfied...that is why I chose to return. I am highly satisfied with the office visit and the care i received! I definitely reccomend Prohealth urgent care to my friends and to the community.P S- urgent care was recommended to me a few years ago my an EMT who recognized their high quality if care compared to other walk-in offices. Thank you to the excellent Doctor, nurse and staff!
Staff was great! Super attentive and patient even on a crazy busy Saturday night with a full lobby. Stephanie was super sweet and did an amazing and pain free job with 8 stitches!
I’ve been here a few times since they opened and had pleasant experience each time. The doctors are very nice and the staff are very professional. They have separate rooms for children and it is very clean. They are always friendly and i have never waited more then a few minutes. I would definitely recommend this urgent care.
Ive been here before, but today was the worst experience ever! I walked in knowing exactly what I needed (UTI test) the receptionist greeted me with WE ARE VERY BUSY (1person in waiting room) and the wait is very long! Do u wanna still wait?! I said yes, I couldnt find my insurance card but had a Medicaid card with my insurance ID # and explained they can check my eligibility with that # I was asked to sit. I began to log into my insurance page to get the ins. Card when another receptionist came over & told they can not see me bc I dont have the ins card & to go somewhere else mind u she did this infront of the other 3 ppl there that had just walked in. I asked if the ID card on my ins web would be good & again I was told NO I have to scan ur card! Ive been there b4 they have my ins card scanned & everything. So unprofessional & disrespectful! But I did find the best urgent care Northwell urgent care in Union blvd. Go there instead! See there they said as long as u have ins & the ID # you are perfectly fine! Now thats how it should be!
Facility was very clean. People working the front area were very nice. One in particular went above and beyond her name was Amanda. Once I was inside the treatment room , I believe her name was Tricia had been very nice and made me comfortable. Will definitely be returning if need be.
We have come here several times, on most visits we have seen Dr Peterman and her staff. They have always been pleasant, helpful and understanding. Dr Peterman is a wonderful doctor who listens, cares and has good bedside manner. She is truly the one doctor we hope we see when we have to come there. The office is extremely clean and the desk staff is also very nice. We will continue to come here for our Urgent Care needs. Thank you!!
The staff was lovely! Both doctors I saw were friendly and helpful.The administration end needs to do better. The 2 hour wait was expected because of covid. What really bothered me was their call system. I was told I would either get a call with my results or to call them, and the phone line was sketchy so I asked for a business card. Of the 4 different phone lines I called, all phone lines ended in recorded messages that hang up on you except 1, and the person couldn’t help me. You need to set up the patient portal in person (which nobody told me), so if they don’t call you then you can’t get your results unless you go back there.While I didn’t hate my experience, I can’t say I would recommend. I did get a phone call with results, so I fortunately did not have to back in.
Was clean and well lit. very polite staff at the desk and the medical staff gave you a sense of being very competent without being cold. The physician had that rare combination of projecting professionalism and compassion at the same time. She was excellent. I would make her my primary doctor if I lived in the area. If I had a child, Id definitely take them here (play area in the waiting room and perfect doc for kids) and the staff seemed like they werent uptight.
I visited ProHealth Urgent Care when I was having horrible lower back pain, I knew it had to be a kidney infection or maybe something worse like kidney stones! The staff was great, the nurse and Doctor that treated me were very helpful and professional. I would definitely recommend ProHealth Urgent care for any Non-emergency visits.
When I first got there they asked for my name all my information then they said to wait in the car maybe I waited in the car 10-15 minutes not even, I went in the back took my vitals & covid test Dr Diane Peterman came in shes wonderful & did everything she was supposed to do, talked to me like a person and not just a number waiting in a waiting room. I was in and out maybe a half hour tops, everything was clean and sterile everybody was friendly and polite and caring and Dr Diane Peterman I think shes wonderful. Thank You & stay well!!
Very nice and fast. Only had to wait 30 mins as a Walk-In to get tested for Covid. Other Urgent care facilities had 3 hour wait for walk-ins. Great and professional service.
The nurses and doctors that work here are the very best!!!!! They are caring and have excellent bedside manner and are very knowledgeable! My daughter will not go anywhere else and prefers any of them over her regular doctor. The staff that works by front desk are wonderful too!!
Went in for a Covid test. Filled out paperwork online. Ladies at the front desk were so friendly and helpful! Staff was efficient. I was in and out quickly. I was even given a paper copy of my negative rapid for my job.
Had a shoulder injury and needed to get it looked at late on Saturday. They took me in right away without an appointment. The staff was really great. The place was very clean. They were taking all the necessary precautions for COVID but was still a great atmosphere. I will be back... hopefully not too often, but when the need arises.
Went for COVID test. Very organized. Do everything on your phone. They send a text to remind you of your appointment. Park in lot and confirm your arrival. They call to tell you they are ready to see you. Easy to make an appointment when it’s needed.
I appreciate the efficiency and caring staff at ProHealth. I would recommend anyone there, knowing they will be cared for in a timely manner! Thank you very much to all the staff in making family and myself feel safe during this health crisis our communities are facing.
I have been to this facility several times now for both myself and my children. Each time we have received exceptional care. We never have to wait long, it is clean and kid friendly, and Dr. Peterman is fantastic. I highly recommend this Urgent Care.
From the minute my daughter & I walked in, we were helped & treated with such amazing care & consideration of our needs. I will never go anywhere else. I actually told my friend to bring his Mom here all the way from Hicksville. We love them!! And thank them for all their services!!!
Dr Peterman is the best! She makes you feel comfortable and is very informative. I actually like her better then my regular PCP. Staff is very professional and helpful! Would highly recommend ProHealth of West Islip!
I love these guys and girls. They were very Patient and enthusiastic! Stop hating on these guys, They are great. A little wait. But your out before you know it!
The care I received was more than favorable. The facility obtained my information effectively, it was not a long application process for medical care. Because a major portion of it was arranged online and the appointment was set quickly. The facility was clean and orderly. A nurse and doctor sought to carefully ascertain my health dilemma and provided options of resolution with instructional information. The center was opened late, I was one of the last clients. Thank you, ProHEALTH team.
Everything went well . Waited in my car until called inside, went right into a room . The testing was quick and efficient. The tech explained everything. The doc introduced himself , the physical exam appropriate.Would’ve given a 5 star except the tech didn’t introduce himself and more disturbing the temp was taken with oral thermometer.- yes with probe cover but still...Otherwise the appointment went well. I will return in the future.
Just went for rib pains. Was looked at for 30 seconds poked in rib 1 time and stomach 2 times told go to Er. Wasted money going there for nothing. They didnt check blood pressure didnt do temperature and woman didnt have a mask on during a pandemic. Will not be ever going back
Rapid testing. Came back positive. Waited in car for results. Doctor came out and informed me and suggested a steroid and inhaler regiment. I am reacting well with the medication and are no longer exhibiting symptoms. I am aware of the need to isolate. I have recommended this place to others. Thank you!
This office is great! I always recommend them to friends and family. They are quick efficient and everyone from front desk staff to the doctors and PA’s are wonderful to deal with.
Had a wonderful experience from the moment I walked in with my family to the moment I left. Kudos to the staff and Dorothy for having such a warm and caring demeanor. Happy to know they are also affiliated with my pediatrician. ❤. Check them out especially if you have kids.
Showed up around 10:40am for a rapid Covid test. They signed me up right away. Let me wait in my car and called me in for the test an hour later at 11:45!Ive been to a few urgent cares and this has by far been the fasted and most efficient. Highly recommend!.
Very welcoming and sweet people! I had a great experience they were so personable and kind. The nurse Eric and the NP Dorothy we’re amazing! Would recommend them to anyone!!❤️❤️
All of the staff is friendly, and I was taken in (for my non-covid issue) as soon as possible despite how busy they were from the amount of covid testing being done. The wait time was accurate and I really appreciate that they are appointment only right now, so there are no groups of people in/wrapped around the building, all patients must wait in their cars. The front staff was strict about being at least six feet apart when there was more than one person, which I appreciate greatly.ALL of the staff was incredibly kind and compassionate. My doctor, Chris A., and the woman who assisted him (unfortunately didn’t get her name) were beyond patient with me. They explained the entire process and answered every question of mine with total honesty. Chris A. and the wonderful woman who assisted him made me feel very comfortable despite my very huge fear of having the procedure done. I am so glad that they convinced me to go through with the procedure - he promised I would feel better afterwards, despite how painful the procedure is, and he was VERY RIGHT! Chris A. told me what he was doing every step of the way, no surprises. I truly cannot thank Chris and the woman who assisted him, enough! Such amazing and patient people! Thank you so, so much!Edit: My only complaint is being unable to call the location and speak directly with a receptionist. They have an automated message up right now, probably because of the high amount of people calling regarding Covid tests.
I would definitely come back here. Everyone was so pleasant and helpful. I was seen quickly and felt very comfortable. The doctor I saw was kind and thorough. The facility was very clean!
It was a great experience. They were kind and attentive. The greatest thing was they were open until 10 pm. I went to 2 City MD locations and they stop taking walk in people at 3:30. I was very sick and feeling real bad. Thank you ProHHEALTH Urgent Care.
I went yesterday morning to get my COVID Rapid Test done. I was very satisfied with the visit in general. This office is very clean, efficient. I definitely recommend this office to my family and friends.
I presented with 102 fever and a cough. The med tech knew how sick I was. Still, she did not wear goggles or a face shield. She blew me off when I told her I didnt want her to get sick. She had me lower my mask. Wow! When I mentioned it to doc who also did not wear anything to protect his eyes, he said Image how many hours people would have to wait if we started with face shields? REALLY? You put it on and keep it on! Shame on them! They are probably passing this horrible virus to others. What happened to do no harm?
ProHealth Urgent Carr of West Islip was a BLESSING to me; they were open at least 2 hours before all the other Urgent Care facilities, I was able to book an appointment IMMEDIATELY online, I went in, checked in and was seen right away by a doctor ( Dr. Philip DeGaetano) that was friendly, knowledgeable, took time with me, spoke with me, explained everything and took care of my medical needs efficiently; he made me feel extremely safe and comfortable; all of the staff was friendly, professional and highly efficient; this Urgent Care Facility is HIGHLY RECOMMEND BY ME.
I have been here many times and have loved ever dr there but tonight i saw the pa bc i have a sore throat and been sneezing (Covid negative). I went in the nurse only checked my o2 didn’t check my bp. When the dr came in he didn’t ask me about any of my 10+ medications I’m on or allergies. Then he goes to write me for an antibiotic that I’m allergic to without asking me if i have allergies. Normally i have zero problems here dr, peterman is the best! But sadly this visit made me not want to come here anymore. I could have ended up in the hospital if i didn’t realize that theMedication he was going to write me for had penicillin in it.
Absolutely wonderful staff! They were kind, gentle and efficient in what seems like very crazy times. They are working so hard but everyone had a smile on. It was a great experience!
You do not need to stand outside and wait for a test. Go in leave your name, and they call you to come in. No 1 in waiting room, filled out everything on-line. The Dr. was amazing and comforting. 2 to 3 hr turnaround but I wasnt standing outside in the cold.
My experience during my visit to the office was great. The receptionist was pleasant, the wait time was not long, and the medical staff was responsive and took their time. The issue came with getting the paperwork from them that was needed for me to return to work. I called multiple times and the woman who answered the phone did not seem willing to go out of her way to assist me. I called later that same evening and a man answered the phone and promised he would take care of everything and call me back. Within one hour he had not only called me back but had also emailed the paperwork I needed. I wish I had gotten his name but didnt. Im just happy he was the one working that evening.
This is the only urgent care I actually trust! I take not only myself and husband but my two toddlers. After being misdiagnosed MULTIPLE times at a pediatric urgent care we will never take them anywhere else besides this specific pro health! The Drs and nurses and front desk staff are all super friendly and sweet.
The doctor was super nice and my visit was quick. Only a 5 minute wait! I took a star off because they sent my medication to the wrong pharmacy. After calling them, they said they would fix it. After an hour of waiting in the pharmacy, I called back and they had never even called it into the right pharmacy. The pharmacist had to call them and get the prescription verbally over the phone.
Always quick when we go here. The place has always been clean. The people are all very nice amd professional. If you have the flu they tell you to.check in from your car to prevent you from spending time in the waiting room to protect you from getting others sick.
Awesome place! I highly recommend this walk-in care facility.. The doctors are beyond awesome! There were 2 doctors from Riverhead and unfurtunfortu they had relocate do to the fact a lot people didnt know they were their. I rate this place a number 10! The doctor that seen my child in Islip was awesome as well. Very caring knowledgeable, attentive. Ive been to many places and I rate this place the best. Oh the inside is beautiful! Thank to all the fabulous doctors that cared for me and my child...
This is the 2nd time I’ve gone to This urgent care and was turned away due to lack of providers at the center. I thought the urgent care centers were to take the burden off the ERs but they are only forcing me to have to go to get care for my daughter
I changed my mind after two other visits. Place is run by teenagers and they determine who gets seen. This is supposed to be an accountable care organization, instead its mismanaged and they turn patients away 90 minutes before they close. The idea behind an organization such as prohealth is that they receive enhanced fees from insurance companies to keep people out of er’s. When I walk into an urgent care at 8:30 and they tell me they’re full to capacity with two people in the waiting room and turn a sick child away they have some answering to do.
I was taken to ProHealth Urgent Care by my Best Friend Robin who was a bit concerned about my well-being due to my underlying conditions.With the Coronavirus still in the atmosphere and Trump not taking the American people’s lives serious as he should as president. My friend wanted to make sure I was not in any danger so she took me there because it was the only facility open until 10:00pm on a Saturday night. All the others were closed at 6:00pm. I was extremely happy because I didn’t want to go to a hospital and wait in the ER for 3 hours before I could be seen by a doctor.Dr Diane Peterman and her staff were very thorough and friendly. She made sure I understood exactly what was wrong and administered the Flu and Coronavirus tests, the results of both tests came back negative. I was pleased with my results and thanked Dr. Peterman for her assistance.I would definitely recommend ProHealth Urgent Care to my friends and family members who needed a place to go if they weren’t feeling well.Regards,Yvianne
Came here at 630pm on a Sunday for a rapid test. They said their computers were doing some sort of …something, idk…and to come back in an hour. Come back in an hour and we get a “sorry we’re not taking walk ins anymore” *had 2 people in the waiting room*Truly, our heroes amid this pandemic. Keep up the good work StOpPinG tHe SprEaD
I have been to prohealth the west Islip location on three separate occasions. All related to COVID-19. They were very efficient and even though the lines with very long in other locations and other facilities ProHealth was very organized. When I went in the lobby was completely empty and they took very little information from me and texted me a website to fill in all the information and they told me exactly how long it would be and how many people were in front of me. We were able to wait in the car rather than in the freezing cold in the lines outside. They were right on the money with the waiting time and once you name was called, you were seen immediately. The technician was efficient and then the doctor came in to answer any questions you may have. I would highly recommend their service
The Dr. recommended a hospital for a CAT scan and a quicker turn around in the ER than going to a neighboring hospital. This was the best advice and honestly, the best kept secret. Within 1 hour of my arrival to the hospital, I had a CAT scan performed, a diagnoses and within 3 hrs, arrived home comfortable with my medication in hand. Kudos to the West Islip Team for their professional help, guidance and best customer service.Thank you, again!
Dr Peterman is excellent, kind and knowledgeable. Her treatment worked very well.I received excellent care from the technician, Jonathan, as well. He kept checking in me and making sure I was comfortable.Highly recommend
Clean, new facility, plenty of space. May take you a few minutes to sign in and fill out paperwork on first visit but otherwise there was no wait at all, in and out very quickly. Staff are helpful and friendly. If your PCP is closed, definitely a good backup to head here.
Felt really sick so I decided to head to urgent care. The check in process was seamless, the receptionist was very understanding, and concerned. The medical assistant listened and took my vitals, and the doctor made me feel like he was hanging on to ever word. He reassured me that I did the right thing by coming in and eased my mind. I definitely will be coming back.
Great system. Takes walk-in Covid tests both kinds and Allows you to wait in your car. App tells you how many people ahead and staff gives you wait time estimate. Don’t stand outside in the cold!
I am very happy with the emergency service that my 4 year old son was given. I took him to another emergency site before and they did not do anything. They told me it was only a virus but when I came here the doctor noticed that my son diagnostic was wrong and she gave him the medicines he needed and my son was recovering fast .I highly recommend them they are very professional and their staff is very efficient.
Very impressed with my first appt here.Everyone was extremely friendly and accommodating! Examination was thorough and prescriptions for my situation were exactly what I needed! I highly recommend this facility and am so greatly appreciative for the wonderful care I was afforded by P.A Chris Alleva Asst Michelle, And entire staff headed by Dr Diane Peterman.They are the Best .Better than my PrimaryDoctor!Sincerely John W. Hoffman
Clinical team is fabulous!!!! Ladies behind the desk could use a course on how to be friendly and smile.These are tough times and you are dealing with people struggling. If you can’t display warmth andcompassion please file papers somewhere
I cannot say enough about how excellent my experience was. We came on a Sunday after my 2-year-old fell and injured her foot. From the moment we stepped in the office went out of its way to be kind and accommodating. It made such a differences as my daughter was pretty scared of this experience going in. Dr. Stillman was immediately able to establish report with her which was amazing as even her own doctor can set her on edge. When x-rays were deemed necessary we had a real struggle on our hands getting her to comply. Jayson the x-ray tech was unbelievable. He stuck it out patiently and we were able to get the images we needed to conform no fracture. As much as I hope not to return for a while, in a situation like this there is nowhere else I’ll consider going. Thank you Jayson, thank you Dr. Stillman and thank you to the entire team there!!
Made an appointment. Arrived 20 min early, waited two hours to be seen. Other people were taken before me by mistake. Not enough staff and Very unorganized.
Very organized. I was a walk in for a covid test...Waited in my car for a short time with an app which showed me my place in line. The Doctor I saw was lovely and thorough.
I went in for a deep cut on my finger. The Dr glues it and had me out of there in 15 minutes. Plus the Dr was such a people person. Beside manners were one of the best Ive ever experienced.
The staff is both professional and accommodating. I like the fact you can wait in your car. They take CovID precautions very seriously. Love the staff!
Dr Peterman was absolutely great. She made a quick diagnosis and sent me to the ED quickly. Thank you for the excellent care
Staff was friendly. Medical assistant was though. I had the most interaction with nurse practicornor. I was truly hoping it my diagnose would be something simple but it wasnt. I explain my past medical history to her and she was very know of it.. most people dont know aboit it. She was compassionate andbunderstanding to my needs. I will be going back here
Arrived 2hrs before they close. Theyre turning people away so the provider can catch up. They provide great care here. Too bad they turn people away so quickly.
Great experience from the minute we went in. Greeted and helped. Everyone was very nice and thorough. Didn’t feel rushed at all. Dr. chatted with us for a while too. Absolutely great visit.
I have never visited an urgent care before and I was nervous about the service and care I would receive. I looked up the options I had near me and found ProHEALTH had the highest ratings so I decided to try them. I am happy I did. The office was spotless. They have plenty of hand sanitizer available as well as face masks and other giveaways such as chap stick, bandaids, etc.The receptionist was friendly and explained how to complete the required forms. After I paid my co-pay she explained that they would be with me shortly. I was seen right away. An assistant took my vitals and performed a strep test. She told me the doctor would be in shortly.The doctor, yes doctor came in right away. She introduced herself and asked about my symptoms. She took the time to examine me and suggested a flu test. She explained my treatment options and asked if I understood or had any questions. She was patient, kind and seemed like she cared and concerned about my well being.I left the office with a print out of everything and my prescriptions sent to my pharmacy.I highly recommend ProHEALTH and would return in the future should I need to.
Was able to get in and be seen immediately when I was doubled over with abdominal pain. Dr. Peterman was able to give me a correct preliminary diagnosis of an issue that has been bothering me FOR YEARS that none of the other doctors I’ve seen have been able to pinpoint, a condition that could have potentially become fatal if not addressed. I am extremely happy with my treatment here and the professionalism of Dr. Peterman and other staff. Going here may have saved my life.
Visited several times with my son - great place, clean, courteous, very knowledgeable, quick, and overall a 5 star rating in every category. After going to over 5 Urgent Care facilities in the past, I can say from experience that they are the best in the area.
Dr Peterman is excellent. Myself and my son have both seen and been treated by her. She is caring, compassionate, and knowledgeable.
Organized, efficient and knowledgeable staff. I signed in and waited less time than expected. I was assessed and treatment was done with care.I highly recommend ProHealth, West Islip.
The staff is great and the place is very clean. I didnt have to wait that long and my results were back within 15 minutes. Thank God it was negative. I would recommend this place to everyone.
The West Islip Urgent care location is always clean and it’s spacious and most of the time it’s quick in and out. But mostly the staff from reception to nurses, PAs and doctors there are professional and very friendly. They make you feel better just the way they interact with each patient. I would recommend.2020- We’ve been using Prohealth in West Islip primarily for a couple years, but have used them solely during the pandemic. With the rising cases this holiday season, testing numbers have been incredibly high. This creates an issue with getting in contact with the office by phone as they have recorded messages when you call. The only way to make an appt at this time is through the Solv app or walk in. The app usually doesn’t have available appts even at any hour when checking for future dates. The app also doesn’t link to other family members or provide test results.Dr. Pedermen is great and the main reason we continue to go here. She really makes you feel like you are her only patient, never rushed. She listens, and provides medical advice and support to her patients. Her staff follow that lead and are all very caring and professional. My family appreciates the service they provide. Thank you.
The staff and doctor were friendly and efficient. You went in on my lunch break and was seen and treated quickly. Everyone there smiled and seemed to enjoy their work. I will recommend this office to friends and colleagues. Thanks
Anytime I’ve been here, the staff has been wonderful, the facility is spotless, the wait is minimal, and the doctors are not only kind and thorough, they truly care and follow up. I highly recommend this ProHEALTHsite.
I have to say hands down best staff of secretaries, nurses, and doctors around! They are so welcoming and I have always had quick friendly service, especially for my little guy!! He never minds going there, they let him help with everything they do to him!! Thanks to a great staff!!
We got there right when they opened and were seen within 15 minutes. The staff was so sweet to my 5 year old and made her feel comfortable.
My husband and I went for covid-19 rapid tests and PCR test. My husband received the results of his test within 30 minutes by email. I never received the results of my test. I tried to call the urgent Care Center and got a message that looped around and then just disconnected with no person to speak to. Finally I had to go back to the center and request my results in person. I hope I receive the results of the longer PCR test successfully.
What can I say, they saved my life. I was very ill and the doctors were right on point with the diagnoses. This is truly the best Urgent Care in the area. Dr. Stillman and Dr. Peterman are amazing as well as the entire staff. Its is always clean, and Rachel at the front desk is courteous and kind. The MAs and Xray tech Michelle were very kind and professional as well. Would highly recommend this site to all!!!!!
This is our 4th time here I drive past 3 other urgent cares to get to pro health. Dr peterman is the best I wish she could be our family doctor. She so caring, great with the kids, and I trust her.
The doctor and staff were very friendly. We didn’t wait long. They addressed my concerns. No complaints, I would definitely go back.
First visit excellent care from the moment i walked in.. Dr. Peterman was extremely compassionate and Made feel comfortable and explained everything, she is very caring. I would use pro health for any future issues!!
Clean, professional, and truly cared for my needs and concerns as a patient. Shoutout to NP Dorothy and although I don’t know her position, Theresa ! Really appreciate the staff.
Been going there for the past few yrs! I have to say they never mis diagnosed my kids or myself. They are very accommodating and i really like all the drs there! Super friendly and my kids love to go there so that’s our Dr other than their pediatrician :)
Rachel is always outstanding at the front desk, friendly and professional. Michelle is a great asset to that office always asking good questions to make my care better. Accuracy in doing vitals and by performing the test she saves time in the visit too. Dr Perterman is one of the best doctors in all prohealth, her beside manner is wonderful, as a patient Im comfortable and in good hands. She explains everything carefully and the outcome is always great. This is one of the best urgent care in suffolk county.
I had my first visit to ProHealth yesterday. I had been feeling sick for a week and was almost positive it was a sinus infection (I work with kids so I’ve had quite a few).. Everyone there was warm and friendly, and the dr listened to my concerns. I was seen and out of there in less than 30 minutes. This will be my go to urgent care from now on.
Received excellent emergency care when I went in 20 minutes before closing on a Saturday evening.Dr Diane Peterman went above normal efforts and stayed with me until well past closing time until my condition improved. I was not going to get this level of care on a Saturday night in the emergency room.
I went here based on the raving reviews. This was a huge mistake. ProHealth Urgent Care is one of the worst places that I have ever been to. I hope that my review will prevent others from wasting their time and money. Most importantly, I want to prevent the public from receiving poor medical care. After waiting for over two hours to be seen, I saw a doctor for approximately two minutes. She barely examined me. I was given a prescription for 5 day azithromycin and a high dose of prednisone. I felt horrible on the medications. After a week, I was coughing even worse than before. At that point, I decided to see a real primary care physician. They spent the time properly diagnosing me and prescribed the correct antibiotic. I would have recovered much sooner had I never gone to ProHealth Urgent Care in the first place. Also, I would never have taken the inappropriate medications that negatively impacted my health. Now the bill for $285 has arrived. It just angers me to pay for something that was actually harmful. I have to look at it as a lesson, which is to stay away from urgent care and go to a real doctor’s office for all future medical issues.
An incredible and refeshing experience. Exceptional diagnostic abilities, which is key to the best outcome. Never disappointed. I have been following Dr. Diane Peterman since 2015. She is one of a kind, and the staff is equally amazing. NP Diane is awesome. The ambiance reflects a desire to help and heal. And on top of all that .. a very structed emphasis on wait time. There is always someone checking in if there is more than a 5 minute wait. Which of course can never be predicted. A great help in making the patient feel comfortable and important. Patient service at its best.
Dr Degaetano is excellent, always listens to my concerns and has an excellent bedside manner . More providers should be like him. Tia at Front Desk always goes above and beyond for the patients. Great team
We love this place!! It is very clean, doctors are great and they take you right away!! And the best part is that my sons pediatrician knows right away why he went to the urgent care. I highly recommend this place!
I had a great experience, quick and easy check in with very minimal wait time. Once you’re seen by the doctor, you’re free to go!! No excessive paperwork.
Service is extremely slow. I’ve waited more than 2 hours to be called into a room. (Still waiting as I write this) once in the room, I continue to wait. It has been more than 30 minutes. I asked an employee whether the doctor will me in soon or not, and she replies “do you see how busy it is” long story short, do not come here. You’re better off waiting in an Emergency room. It’ll probably be quicker.
Very impressed with the customer service. Within minutes of walking in we were in a room being seen (it was luckily empty by chance) and the entire staff was so friendly and warm. Nice big clean facility as well. Great to know this place exists!
My wife went in for an earache, they mistreated her and she didn’t get better. When she called back, they told her to come back in to be seen. Needless to say, they charged us $100 per visit for a total of $200, while hitting my insurance for $185 for both visits. This place is a true money grab, and should’ve honored their mistreatment. When I called up to dispute, no one cared to resolve the issue, just claimed “that we don’t do follow ups”. We are very disappointed that they couldn’t even honor their initial treatment of a patient . Well We will never go back here! There are too many urgent cares around to be treated that way. Had great experiences at AFC urgent care, and also at gohealth.
Made me wait outside for 40 minutes, they said they were going to come out and never did .I was there on a Thursday , they said I would have the results in 3 days. I had a procedure on Monday and told them that. When I called over the weekend to get the results they said it could take up to 10 days.The results have to be within 5 days so what’s the point ? Here it is 1023 on Monday and my procedure is postponed because I still have no results .They are not a very professional office at all.
Everyone who worked there was courteous and friendly. Paperwork and results all done electronically making it easier and more efficient. I was in and out of the office in 20 minutes.
Fast friendly and on target with my diagnosis. It’s less than 24 hours . I’m feeling almost 100% better than when I walk in the office ( and I was feeling very ill)
If you do not have insurance or if you may have a possible lapse avoid this facility. They charge $500 for a rapid covid test amidst a pandemic. The billing department is also joke. What a shame.
This place was pretty amazing, this was the second time I was here and it was during the evening hours. The doctors were great I seen two different ones, they were very caring, concerned, and did a complete work up. Blood work, exray, nebulizer, so for me I give them a 10. Also forgot to mention the staff was great as well. Thank you ProHealth Urgent care.
Dr. Bolte and his medical team are wonderful. Bailey gave me my EKG and was a doll. Dr.Bolte knows his stuff and has compassion and excellent bedside manner. I recommend this place !
The Staff were really nice. I got there at 8:30 and they still took me in even though they lock the door at that time. The doctor was Great also. Very nice knowledgeable about why I was there. I recommend this place ...
The facility is very clean and the staff is very friendly and efficient my experience there was above all other urgent care that I have been to. Thanks so much West Islip Urgent Care way to go.
My name is Dulcinete Cornwell, I loved the ProHealth Urgent Care, all the staffs were great and efficient. The doctors and assistant also were very on top. X-rays techenition also was very kind. The most important was that they New what they were doing and I felt safe. After seen them, I have not deseired to go back to my primary care.
Very quick, efficient & thorough! The nurse that took the info., temperature & did the blood draw was fantastic!! And I LOVE the Dr I saw!! She is wonderful!!
Appointments easily made online and time taken in was within a couple of minutes of appointment time. All staff was nice and dr and nurses took time to explain Will definitely come back when needed
I’ve gone to this Pro Health 3 times for Covid testing. Every time was a good experience. Everyone was friendly, efficient, skilled and professional. I was in and out in half an hour.
I go maybe 3-4 times a year to Pro Health for my medical needs sometimes hard to get my regular doctor appointment . Never had o wait more then 15 minutes the doctors are Great the doctor I think name Don he works also in emergency when not there, Great takes time to explain don t talk over your head I told him if he went private practice I be his patient, So to finish I am very pleased with Pro Health Emergency walk in
I went in on Sunday, around 2pm I think, with a terrible sunburn from the 4th. Very knowlegable, helpful, friendly staff. Practically no waiting and they accepted my insurance. In and out in about an hour. Relief from pain. Altogether I have to say its a great place for urgent care.
I decided to try Prohealth for first time on Sept 6 as it is closer to my home..although place was clean, neat and staff was very friendly, I was somewhat disappointed I wasn’t given any discharge papers..I didn’t see an MD saw a PA and he mentioned he was sending out urine to outside for lab culture. When I exited I ask the front desk if that was it the girl said yes you are good. Therefore I left.I usually go to another urgent care when exiting one pays and are given discharge papers with some informational printout of diagnoses and medication to take etc and to follow up with primary doctor or the urgent care.there staff also calls the next day not two days later like Prohealth did.The staff left a message on my voicemail just saying they were following up how I was doing but never mentioned about the lab results or for me to call back for my lab resultsI decided to call as I signed in to some portal they have clients sign in to once you go there but they don’t put any information is all for clients to put their personal info and insurance and make appointments online & just list the reason one went thereCan’t print out lab resultsOn 9/17 I call and receptionist was polite and helpful however she said they don’t fax the discharge/lab paperwork I will have to now make a trip to get it I mentioned to her the PA who saw me said he sent my urine test for lab culture and will take 2-3 days to get back She checked with I believe was nurse or doctor and said my lab results were ok I was given the correct medication to clear up my diagnosisNot sure if I will feel comfortable being seen again at the place due to their oversight to make sure to give me discharge papers as it is their job not mine to remind them..As they signed me in to a portal asking all my contact information I thought they were emailing me the discharge and/or having access to it on the portal.When it comes to someone’s health it is important information to give to patients before they leave office and to follow up within the next day especially given medications or give lab results etc.
Been here many times myself and with my family. Staff is very friendly, place is spotless and smells clean. Doctors are very nice, and give you full attention. I dont have a primary dr. I would rather come here if need a dr.
Knowledgeable front desk staff. Helpful and friendly personnel. Large waiting room and very reasonable wait time. Ample parking in rear. I was treated for a wound with stitches and a tetanus shot.
Pro Health of West Islip is full of the kindest and most compassionate staff. Every time I take my little ones there, the doctors, nurses and supporting medical staff go above and beyond to make sure we leave happier than we walked in. Michelle always goes out of her way to put a smile on our faces. Thanks Pro Health!
Everyone waits in their car . Once they are ready they call you in. The doctors and staff were very professional and efficient . I was in and out within 25 minutes .
Staff is friendly, professional and detailed. I walked in and they took care of me right away. I would recommend Prohealth urgent care any day.
The online check-in and wait in your car is brilliant. Dr. Diane Peterman is awesome! Super helpful and has amazing bedside manner
Best urgent care I’ve ever been to! Clean, beautiful space.. short wait.. I had Dr. Peterman, she spent time with me, explained the meds she was prescribing for bronchitis and I asked if she could’ve by PCP! Unfortunately they can’t.. so glad I found this place🙂
I have been a patient since they opened a couple of years ago, very friendly and clean and clear when the doctors talk to you...love it.
This location (West Islip) is clean, organized and well staffed.Dr. Diane Peterman at the West Islip location is an outstaing physician. She is experienced, extremely knowledgeable, thorough, with outstanding and commendable interpersonal skills very rarely seen today from many physicians.She is highly recommended and trusted.
I had a great experience getting the covid test at this location but there is no way of contacting the office after the fact. All phone numbers are automated messages that hang up on you. Still waiting results
Cant say enough great things about West Islip Urgent Care! Very clean facility, never a wait, knowledgeable and caring staff. My kids always want to stay and color and watch the movie they have on. Highly recommended!
My experience was awesome. They are so sweet in this office. They should be highly commended for their professionalism.
Dr. Peterman is the best!! We’ve seen her for 3 years now and she is better with every visit. I wish she had her own practice. The office is clean and the staff is nice.
The entire process from check in to check out was seamless and convenient. Nurse Practitioners dont get enough credit - Dorothy is amazing - put a Dorothy in every ProHEALTH and youll run everyone else out of business!
Is it possible to feel like urgent care medical assistants and doctors are like family?! YES...at this urgent care facility, ABSOLUTELY! Thank you for remembering minor details that make it feel like you really care about your patients!
I visited the urgent care center in Islip on 27A this past Sunday 12/3018. Out of the blue my right knee became incapaitated and swollen, could not walk. I met with Dr Diane Peterman. Dr. Peterman had x rays taken, quickly analyzed the situation, provided immediate care to reduce swelling and then provided the next Dr. in the chain for further consultation. The service was professional and accurate from beginning to end. I will say that the experience was far superior to a hospital emergency room.Martin Frederick
What a mess!!!!! They put people going for anti-body testing in the same waiting room with people that have covid-19 symptoms. Why would any place with that large of a waiting room not have a section for people with possible covid-19. They shows that they dont care about you. Do yourself a favor and go to northwell urgent care on union blvd. They do temp checks and keep people away from each other.
The staff is horrible here. I had a severe burn on my face and was very upset. So what does the receptionist do, she goes in the back and takes everyones lunch order delaying my process of over 45 minutes being seen. Then I go into see the Dr. he does not even give me a script and says to wait to see the dermatologist in the morning. He should have prescribed me a patroleum based ointment! Retarded ! Very rude all together, not professional very trashy!Then another time about 6 months ago I suffered a horrible neck injury and was treated like a drug addict by the female Physician. It turned out I had 2 herniated discs in my neck and severe nerve damage. Her suggestion was if you are in so much pain go to the E R bc you are not getting any meds here! Trashy arrogant staff!
Staff extremely nice. Lab drew my blood without any problems, and didnt feel a thing.I would definitely use them again.
Me and my family highly recommend using this place for all medical needs. I wouldnt go anywhere else. They care about each and everyone of their patients. My husband had double bilateral pneumonia and they got him the care he needed
Everyone in this practice is SUPER friendly, professional and very caring. Love the whole staff... Dr. Peterman is THE BEST!!!
Never a bad experience, always on time and super nice! They are thorough and listen to your needs and answer any questions you have. Very friendly staff and environment!!
The staff are very professional and friendly. The doctors we have seen are very thorough and caring. The office is immaculate.
Very nice and helpful staff. I was able to get COVID tested with a very short wait, will definitely be going back to this clinic.
The pediatric doctors are really great and always helpful. I don’t necessarily like the needles though but hey it’s part of life!
Rapid COVID test went smoothly. Checked in, they texted when it was my turn. All of the staff was quite friendly! Highly recommend.
Amazing place with a great friendly staff despite how busy they are they are caring and professional!!! And doctor Stephanie is Amazing!
Your service is amazing! .I have been going to pro Heath since it opened. Never had a bad experience. I never have to wait long the doctors are always nice and the staff.
I did not have an appointment. Luckily I didn’t have any wait. Staff was friendly and attentive. I had a minor problem and it was taken care of.
My children are always seen quickly and the staff is always nice. Christina, NP saw my daughter this time and answered all her questions and even humored her. Very clean facility
They are very organized, caring and thorough. I’ve been there a few times and always have a great experience. Highly recommend!
This is the worst urgent care in town.disrespectful and unprofessional doctor. I came in because I got impetigo something Ive been getting for years. Dont know who he was but the fat a~~ with glasses was a complete jerk and literally laughed in my face telling me my (actual doctor) was wrong. And saying like oh you know some people just arent qualified im sorry what like you? i highly doubt youre qualified youre probably just working at urgent care because you couldnt get a real doctor job. Especially with that attitude. That is NOT how you treat patients. Not to mention getting something to help my impetigo was like pulling teeth. Touched my face without gloves and barely even looked at it. He couldnt stop laughing, ive never seen someone so unprofessional in my life you obviously dont know what youre doing.Im not paying a ridiculous copay for you to laugh in my face while i sit here in pain knowing the exact cause for my pain because i get the same thing every year! Came in here because this was the only place in town open till 6 and i was having issues and needed help, not to be dlcked around by some arrogant prlck who should not even be a doctor there.
Ive come here 6 times. I dont know what happened to the old doctors, but the new ones that are here are very incompetent and have ZERO bed side manner. You are better off going to a REAL doctor. They must be handing out medical degrees to these people. Dont believe me then go to them and wonder why your still sick after weeks because they dont give you the right meds. My PCP has even questioned why they put me on certain meds!!
Everyone in this office is amazing from the front desk to the doctors they always take great care of my mother when ever we need to come in .. highly recommend this office is clean clean and wait time is never bad when we have gone . Thank you to all of you for taking such great care of my mother .
We going here for years yesterday I went with my family cause I been so sick for about week and a half let me tell you they seen how I was they immediately took me in couldn’t be more thankful and grateful I couldn’t breathe for a whole week couldn’t sleep with in 30 min of treatment with Dr.Mark Stillman I could of breathe again he made my believe in miracles cause I thought I would of ended up in the hospital this was the worst I ever felt in my life I never been so sick 😷 I really appreciate the staff and DR .Mark Stillman I felt Cared for he took his time to explain all my medicine that would have to take and made sure to give me antibiotics before I left he made sure I could of move around without being out of breath his assistance she also took her time and help me through the X-rays thank you guy for the great experience and care
They were so nice and , So courteous ,great and friendly staff , and very helpful when it comes to medical issues, a super Sanitized and clean environment.😊
The staff is courteous and friendly. The PA Stephanie Visconti was caring and compassionate. Thank you.
Great walk in clinic. Usually in and out without too much fuss. Staff is attentive and caring. Worth to go to, even if it is a little out of the way.
Great experience. My son was very anxious but they made him very comfortable and at ease. Quick, friendly service . Would definately recommend.
I absolutely just love it here! Everyone is so helpful and friendly. Never had any issues here. Definitely will recommend.
The nurses, Physician Assistance and the Doctors are outstanding. You do not wait long to see someone. Very professional! I would recommend them to everyone.
They were all very nice. Explained things. People were great. Place was spotless. Would recommend them to everyone!
Staff was very nice. I was seen very quickly. PA was also great! Definitely would recommend!
Highly recommend prohealth urgent care. Never a long wait and the doctors do a thorough exam. They really take their time and will answer all of your questions. They are also very kid friendly!
Hi,Dr.Peterman is Kind,Caring,and Very Efficient!She made sure I was Comfortable with my Medical Situation before I left there!PA Chris was Very Kind and Understanding! I Would Like Them as my Primary Care Doctors!Thank You!George D.
Everyone is very nice I was in my car and they called me at 2:13 to go in but they didn’t take me into the room until 230 I would have Rather stayed in my car until I could go straight into the room
Very organized and safe procedures in place. Easy and not stressful. Hands down better than City MD. This will be our go to place from now on
Iv’e been to this place a few times. As a matter of a fact if i plan on using an urgent care facility this is the only place I ever go. Everyone is caring and professional. I always receive top notch care.
RN Helen was was professional yet compassionate and Dr Peterman was caring and very knowledgeable and her diagnosis was spot on. Was in great hands!!
Very nice staff and professional. We didnt wait long. The doctor was very nice and professional.
Organized clean very friendly . Dr Peterman amazing compassionate so knowledgeable . Would highly recommend her and Pro Health.
I have been at Prohealth several times.I like the place better then waiting 4 our drs.The Doctors are amazing and all staff members are so kind. They even give a call the next day to see how ur doing.
Great clean space, with attentive and kind staff. We had a very short wait time and the peds NP was very sweet and knowledgeable - would definitely go back!
It went well, in and out in less than an hour, With my covid results in hand..and I was there late at night I would recommend you and have used you in the past fir myself and my family
Excellent greeting by the front desk and extremely quick to be seen by Doctor. Professional and personable. Highly recommend.
Definitely recommend this facility, very clean and organized. The staff, especially Dr. Peterman were wonderful!
Went for a rapid covid test at 8PM. Called first to see if they had availability and was told to come now. In and out in 30 minutes
Total reviews rating 4.8
199 Reviews for ProHEALTH Urgent Care of West Islip 2023:
Review №1
2022-04-10Overall fast service. They allow you to book an appointment online before arriving to minimize your wait. Doctors are very friendly and at least make you feel like they actually care about your concerns. Highly recommend! A+
Review №2
2022-06-20I came in with a severe sore throat (NOT Covid I tested negative twice), and thought it might be strep. I was barely able to swallow, talk, or breathe and the pain was excruciating. I decided to go to this “urgent” care, as I needed pretty urgent care. After 2 HOURS they finally called me. They were repeatedly declining walk-ins as I was waiting because there was only 1 practitioner on hand. After I was called, I still waited an additional HOUR to see the doctor and was left sitting in the exam room (still in unbearable pain). I might as well have gone to the ER I might have received faster service there.
Review №3
2022-05-16I have been here multiple times between myself and two young children. Each and every time I go the wait time is great. (I usually make an appt and I am in and out within 30 mins.)The doctors, PAs, NPs and medical techs are all SO nice and also so so amazing with the kids. They have so much patience with them.And for an urgent care facility I have to say this location is one of the cleanest I’ve ever stepped foot into. (And I work in a hospital so I know what to look for when it comes to cleanliness of a patient care area.)I am always very pleased with the care I receive here. I recommend them to everyone I know who is in need of an urgent care facility.Keep up the good work, it’s not going unnoticed!!
Review №4
2022-06-13Worst care by a medical professional I have ever received. The triage person was great, caring and did all the correct things. The P.A. on the other hand was useless. She listened to her heart and NOTHING ELSE. All she cared about was a covid test and covid protocols. Her bedside manner was a joke and non existent. She missed a mono diagnosis because she was too afraid of covid. Had she taken 5 seconds to look in my daughters throat she would have clearly seen it was NOT covid and was something serious. I had to take her to the ER less than 24 hours later for medical treatment. Do not go here unless all you need is a covid test. No medical care at all.
Review №5
2021-11-11Big sign out front stating that they take walk-ins. My elderly mother was just in a rear impact car accident yesterday and today is complaining about back/spinal pain. We googled the nearest urgent care and came here last minute because of the good reviews. As we walk in, theres a huge sign in the window stating EVERYONE WELCOME, JUST WALK IN. We go to the front desk and they ask if we have an appointment, obviously we say no. They proceed to tell us that appointments are required and turn us away. If thats the case you should take down the sign and state such! What gives?!?
Review №6
2022-02-23Great staff! Great service, wont go anywhere else. From the people at the desk when you walk in,to the physician assistant, to the MD amazing all around.Thank you.
Review №7
2022-02-08Always a wonderful experience. My doctor sent over pain meds to my pharmacy CVS, but when I went there they lost power and was closed. I requested pro health send over to another CVS close by, which they did immediately. I called that pharmacy who stated Rx was already filled and they could not fill it. There was no way I could have went one more day in that pain. I called over to prohealth and my doc Peterman or Peterson took care of it promptly and I was able to get some sleep after none for 2 days.
Review №8
2022-01-04I used to like this place until I came across a nurse named Diane . That Nurse Diane is very rude and nasty. All I said was this was a waste of my time and she flipped. She became very argumentative with me. I’ve even apologized to her and she still was very argumentative. I am sorry but I felt that she did not want to attend to me. She was very quick and just checked me for COVID and the flu. It’s like nothing else existed to her but Covid-19 or the flu. She did not check my ears or anything. I had to ask her if she could. Then I said to her “you know what? just give me your name because I was going to call and speak to someone regarding this issue and then she became very pompous started showing me her name tag and saying did you get the name right? It’s Diane . Here goes the thing though. I went there because I was very sick I said something she didn’t like. If she did not want to be there, she should not be working there. She did not like what I said and she let me know it. She continued to argue with me. A nurse should not be arguing with the patient bottom line. It was even appointed I was staying quiet and she was still rambling on, and the fact that she’s so pompous to give you her name and continue to ask you did you spell it right and make sure you call the right department makes me think that that’s why she is that way because she knows she’s indispensable. It’s kind of sad that they let their nurses be so rude to their patients.
Review №9
2021-10-14Its so easy to get in there and its always a pleasant experience. Bedside manner of staff is great, front desk is friendly and professional. Last time I was there Dr Degaetano referred me to a ProHealth specialist (so I already knew they were in-network) and Katie at the front desk called to schedule the appointment for me, which was a quick two days later. I really like this place, I always feel like Im in good hands.
Review №10
2022-03-21Place is a death wish they covid test me send me out because it’s negative with no other explanation or medication, as i found out i had build up and fluid through my lungs and in the chest. STAY AWAY ESPECIALLY WITH CHILDREN 🙏