Wheelchair-accessible entrance
Yes
Public Storage in Lancaster
Categories
Location on the map
Lancaster, Erie County, New York, US
Accessibility
Phone: +1 716-391-0543
Site: https://www.publicstorage.com/se...
Site: https://www.publicstorage.com/se...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
Comments (199)
Sarina went above & beyond. She was very polite & respectful. i will continue to have a storage unit @ Public Storage even though this location doesnt have 24/7 access soley due to Sarinas genuine attitude, care, & professionalism.
The public storage on Walden has provided our business wonderful service and security Sarina the property manager assisted me with lost keys, holding them alovernight assuring me entrance into my space and saving me $250 on a locksmith
Sarina was amazing each time I came in to see her very helpful and polite courteous
Sarina has always been a pleasure since 2016 we love her customer service skills
Sarina has always been very pleasant the entire time we used public storage and with the way the world is I’m happy to still see smiling faces and compassionate people who really cares
Skip was a textbook example of what great customer service should be everywhere! He took the time to fully explain all aspects of the rental process and answered all questions I had. Public Storage is lucky to have Skip as a valuable employee.As far as facility, it was extremely clean and well maintained.
I managed this property as if it were my own for 10 years. I left five years ago and often wondered how things were going with the property. I stopped in today and I was greeted by a very pleasant property manager Sarina.I could tell after speaking to her for about 20 minutes that she was the right person for the job. She cares about her property, tenants and everything that was within her control. I am very aware of what is not in her control.Sarina, you are doing an excellent job. Keep doing what youre doing and good things will come to you.District Manager D0179- White ceiling tiles are .68 cents at Home Depot.
Public Storage customer service is awful!!! Life Storage up the road on Transit is way better. I have had a unit there for years and have never had an issue. The only reason why I tried this place was because Life Storage was full.I wanted to cancel Public Storage unit. After multiple calls I was told that all I needed to do , in order to cancel my unit was to remove my lock and let them know. Which is exactly what I did. Regardless, they charged me and said they have no record of me calling… I am still being charged for a unit that I no longer occupy. It has been such a process to try and get a refund. I am truly disappointed in both Matthew and Serina lack of follow up.
This was our first time using a storage facility and it was as simple as saying your name. We reserved a parking spot for our RV and did it online through Sarina in a matter of minutes. There was no human contact in these trying times and the process was flawless! Would recommend this storage facility without hesitation and Sarina made the whole experience enjoyable. She was extremely personable ❤️
Sarina is GREAT to help me get everything I need together!
Mike is the man got us in and out without hassle. Great counter staff here very helpfull.
Sarina was very helpful and polite. She answered all questions and was knowledgeable.
Sarina was helpful. Genuine and Polite
Sarina was very pleasant she took care of me with no hassle & was extremely helpful. She made the process extremely quick & easy I appreciate her.
Great customer service. Serina was a pleasure to do business with
Sarina have always been professional and courteous I recommend this facility for family and
Sarina was a great help with answering questions I had about storage room space. I had questions about storage options for my business and she was knowledgable and polite.She is a great employee and the reason I will choose to use Public Storage for all my storage needs.
Sarina was fast and very courteous. I recommend this facility in Lancaster
Made Reservation online and received a call right away. Representative Sarina was assisting me. She was very Nice and professional. From the moment I walk in, walk through, to signing documents. This lady explained everything in detail about the storage process, which help us feel at ease. Access hours are good, location is great, facility very clean, and staff is Awesome. We are glad we choose public storage for our things temporarily that will give us a peace of mind. Keep up the Great work!
Sarina has been the MOST helpful to me and my family during this time, considering my mother just passed not too long ago and we needed a place to store her furniture. She was very kind, thorough and enthusiastic when explaining storage policies and agreements. Sarina has excellent customer service skills and she treats you like family! Awesome place to go for storage!
Starts you out at a reasonable rate and then before you know it, when they got you hooked, youre paying an astronomical rate every month!!!
Sarina was a pleasure talking with she’s very good at what she does an awesome person I’ll refer everyone I know to public storage
I have used Public Storage on Walden Ave off and on for several years now and let me tell you that I would go nowhere else. The manager Sarina is the most knowledgeable, helpful, polite and extremely respectful person ever. She is a big plus for this company. She explains every detail from A to Z. She understands your needs and helps you figure things out...Big shout out for Sarina...Thank you for all your help with my family’s needs...!
Sarina was Absolutely Amazing, The Place Was Clean’.. and Sarina Was Very Knowledgeable Regarding Any Questions My Wife and I Had. I Definitely Recommend.
Sarina helped us sign into PS app and Ive been renting here for about a month and I Really Like Sarina .I recommended
I would definitely use the Lancaster public storage again. Sarina was extremely nice and quick to helping my roommate and I out!
The manager courteous & friendly. He showed me how to do the doors.
The service at this place is really great! The lady Sarina really did a great job, she got me in and out considering the fact that i had to be out of my apartment within 24 hours and she wasnt feeling that well and still helped me out. Because Sarina obviously cares about her customers is the reason why I will be recommending my family and friends to this facility ..
Serena, at the Lancaster location, was great and very helpful. I came in needing a unit that was closer to where I was moving from and she was kind enough to help me change my reservation to accommodate my needs. Thank you for your speedy assistance and your friendly face Serena @ Public Storage Lancaster!
Sarina was very helpful...she even helped me sign into ps app. .and tried out the gate code. This place was clean , neat and organizedI Recommend this place because of Sarina.
This location was great. Website was easy to navigate and book through. The whole process was really smooth, and at the end Sarina personally saw to close the contract and settle things. Great service.
Sarina was very helpful and answered all my questions. She made the process very easy for me in finding storage for our camper. Being a first time customer I am very happy how she handled everything. I would highly recommend Public Storage.
Sarina was Amazing, i recommend this facility.
Great place. It is clean and secure. I have had the pleasure of dealing with Sarina on several occasions, who is very professional, knowledgable and helpful AND an absolute doll. My move was made smooth and Sarina made sure all bases were covered in a timely manner and does all that with a smile on her face. 5 stars for her! I highly recommend this facility for your storage needs. Reasonable prices as well.
Sarina was so politely and kind
I had another great experience with Sarina. I feel that she definitely deserves a raise or promotion. Each time she has been polite, courteous, knowledgable and very professional.I wanted to leave another review about how great Sarina is and how well she does everytime I go there. I wish we were allowed tonleave more than one she deserves a promotion or raise
When I first opened the unit I was very happy and impressed with the front desk staff. See my old review below.But now I cant get out fast enough. I was excited to have a climate controlled space I could sort things in year round, but for over 6 months now the lights in the hallway outside my unit have been out. I have asked about it several times, and even talked with someone in management about a rent reduction until they get lights back in. Management says they are replacing the old light fixtures with LED ones, but again its been 6 months!When I visit my unit I have to bring several lanterns and flashlights to be able to see anything! This is beyond frustrating and makes the space unusable to me. Management obviously doesnt care and is just giving me the runaround and taking my money. Im looking at moving out of the space as soon as possible.First moved in 10 months ago.....Sarina for making renting a smooth and easy experience! We are needing to rent to help with the most crazy household and family time of our lives. It was so nice to have one thing be quick, easy and work with someone with a friendly smiling face!
Sarina was a great help. I really feel like my things are safe she explained everything to me in great detail to make me feel comfortable about leaving my items in storage. I would definitely recommend this place to family and friends. Thanks again Sarina😊
The representative Sarina was excellent great customer service, she was knowledgeable and served with a smile, my husband was very happy and its not easy to make him happy. Thank you Sarina at Public Storage in Lancaster NY I recommend.
I have been a customer of this location multiple times. They have always been sure to satisfy and are always easy to get a hold of when I have questions or concerns. Sarina, especially, has been extremely helpful to me in the past, she is the absolute best. Ive never had any issues with damaged items, and have always felt secure knowing my belongings are safe. A++ 10/10 would absolutely recommend.EDIT: Make sure you are moved out before the first of the month, I moved out on the first and I was still charged for an entire month. I called corporate to try and get a refund and the guy I spoke with was rude and would not budge.
SarinaHad a great experience today with Sarina and she helped us tremendously save on the monthly payments! This move was stressful as it was but she made us feel at ease and we are so grateful!
Greeted by Sarina when I arrived for my 10 oclock appointment. She was very helpful on showing me the unit a was renting and showed me another unit if I needed more move. The process went very smoothly as well as suggesting other items I would need when storing my items.. Very good costumer service will refer all my friends and family.
Loved the Customer service experience!Helpful!
I am sure glad Skip was there! Getting the new parking space was effortless, and Skip even assisted in me in parking the trailer since I’m new to driving one. Excellent service, and I highly recommend !! 10 Stars!
Had an amazingly fast, convenient, and personable experience here when I opened a unit on Sunday. Not only was Sarina efficient and friendly, but she made sure I knew how to use my lock and code to get in before I left. All the stars. Keep up the great attitude!!
Sarina was the best to work with when we had issues with our moving company. She went above and beyond he duties to make sure that we were taken care of to the fullest.
I just booked a storage unit at the Walden Ave. location and Sarina was amazing! She explained everything thoroughly and was so pleasant during the whole process. I’d definitely recommend this facility!
Very helpful and respectful. Iv been to other storage places and they are very pushy with the products they are trying to sell along with the storage site. Sarina at the Lancaster site was super helpful and very nice, got me in and out no problems
Excellent service!! A very nice, clean facility! Sarina was extremely helpful in addressing our needs and making us feel comfortable there. She went well out of her way to accommodate us. I highly recommend this facility for your storage needs.
Sarina was very happy, positive & helpful. She even met me at the door when I arrived at the office & she made the process of vacating my unit a breeze by being very nice & informative. Also, the unit was a great space. Very clean and weather proof which gave me peace of mind about storing my belongings there. I would definitely reccommend Public Storage Lancaster to my friends and family
Sarina at the Lancaster location is Great she was very helpful when I came in to rent she answers all questions she’s very friendly and I highly recommend her at this location if your looking to rent some space out for storage !!!
Sarina was fantastic. She got me in and out quickly and efficiently. She showed me things I didnt think of that I would need to move. I will use again!!
I have been using this facility for many years now and i must say Sarina has always been more than helpful. The units are always clean. I wouldnt even think of going anywhere else! She goes out of her way to make sure you are completely satisfied
Sarina Is So Awesome And I love her Smile..My experience at this location. Was one of the best ,Sarina Answered All my Questions and Got Me in and Out..Sarina is on Top of her Game I would Recommend this Lancaster Location To all my friends and Family..
Sarina was perfect and knowledgeable
I walked into Public Storage in hopes of finding a 5*10 Unit and to my disappointment, they didnt have this fit, despite this Sarina still managed to provide excellent customer service and even showed me three additional units that might also satisfy my needs. She went above and beyond and made the experience so much better. Ive been to two other public storages and I think this one is the best.
Id like to thank the property manager Sarina for being very polite, cooperative and kind when me and my wife called then visited the Public Storage company in Lancaster. We had many questions and matters to bring to her attention that were answered and taken care of thanks to her. Keep up the great work!
Sarina was very helpful and diligent with me. Fantastic customer service also. She’s a very nice lady.
This Public Storage is the best one out there hands down! Staff(Sarina) is energetic, the lot is actually clean and this location is just overall well run without the hassles Ive encountered elsewhere. Kudos to you!
I would recommend this property to anybody looking for a clean, safe place to store your stuff with great customer service. Milton checked me and did a great job in a timely professional manner. Sarina was helpful as well. I am very happy that I selected this storage facility. High recommendation.
Sarina was very professional and friendly. She definitely made the experience very easy for me, I will come back to her every time!
Sarina has Great Customer service!!!!
I was in need of a temporary place to keep a house full of belongings while I searched for the right home to buy. I needed a climate controlled unit to accommodate my first class furniture. I stopped by the facility to check out the place and Mark was helpful even though there was nothing available in the coming 2 weeks and I needed a place ASAP. About a week before I had to be out of the place I was moving out of a perfect unit became available. A 10 x 20 climate controlled unit 2nd unit from the door. Perfect placement. I dont know if the stars were aligned right for me but I was thrilled to have such great luck.Upon move-in, Jacob was instrumental in ensuring my needs were met and clearly explained everything to me from expectations on my end to how they can provide service for me. I have moved quite a bit in my life in many states and have needed the use of storage facilities many times. Jacob has far surpassed expectations and it is obvious he is great at what he does. I highly recommend this facility so take a minute to enjoy what great customer service is.By the way, my furniture was in the same mint condition after a hot summer when I moved the furniture in and a brutal winter to follow. I moved out 10 months later so almost a full year cycle of climate to experience and the facility protected my furniture as well as a home would. Bravo guys. Very well done.
Sarina was AMAZING!! Such great customer service my stay was so easy!! I have never done a storage unit before and Sarina made it so easy to understand the process !! Will ALWAYS recommend this place and Sarina :) !
Sarina was so fast and respectful
Public Storage is definitely the go to for college students. I had the smallest unit and it was big enough to hold everything in my house! The cleanliness impressed me as well. Sarina was so helpful! I would definitely recommend.
Sarina was amazing fast and solid
Sarina was amazing to work with to get a storage unit and help with the availability of the unit I got. Very pleasant and knowlegable. Would love to work with her anytime I have storage needs.
Had a very good and easy experience getting a storage locker with Sarina!! Definitely would come back 10/10 experience!!
Sarina was amazing and public storage is very reasonable with their boxes sarina was very professional
Sarina is the greatest she really made me feel safe about leaving my belongings there. Thanks sarina
My fiancee Daniel was so pleased with Sarina and the customer service that she provided that i wanted to come and give her and public storage facility in Lancaster NY 5 Stars. I would definitely refer anyone i know to do business here.
Sarina has WONDERFUL customer service, quick and easy place to rent storage for your business!
Sarina was outstanding and Excellent and very positive, very understanding..i walked in and she helped me out because I was worried about personal items being stored she even helped me by offering me a mattress bag for our queen size bed..sarina is the best that Ive seen so far and place was clean and neat too..
Sarina was very helpful and professional. I was very pleased with her service. Just wish I was told about the lock could of saved a few bucks but over all very satisfied.
I would give a worse review but it does not work that way, I went in to get prices on units. I was going to this storage unit based off of other reviews but I got a different impression of this place. The girl behind the counter was rude and unresponsive to my questions like I was bothering her I was there on October 3rd 2020, the other reviews say she’s nice but me seeing her in person was so opposite of anything anyone has said. I will go on other review sites and complain
Sarinas customer service was SO great I had to leave a review. Out of the 3 Public Storages Ive been to, i have to say the one in lancaster is the best hands down.
Sarina promptly contacted me after I put in my online request. She was professional and helpful and answered all of my questions. Ive never rented public storage before and she made the process stress free. I appreciated that.
NOPE! They hike up the price every so often and before you know it, youre paying $$$$$$$$!!!!!!!
This is the best storage location that I have ever dealt with. From day one when we moved our stuff in, they were welcoming, helpful and friendly. We left feeling that our belongings were in a safe and secure location. Its almost been 5 years that we have been using them, and the service continues to be fantastic. Be it dealing with payment issues like an expired credit card, or in-person issues like forgetting the gate code or needing boxes, the guys working here have been professional, helpful and just generally awesome. I would highly recommend this company and location.
Very fair pricing, clean facility. Communication was great, it was super easy to get the storage solution I required set up and Sarina was extremely helpful and friendly.
Sarina was a wonderful storage manager. She helped me save money by recommending a unit that worked perfectly for my storage needs.
Sarina helped us out great moving in back in April. She was very polite and helped us out with everything we needed. The unit was the right size and fit for us as we asked as well.
I found Sarina extremely helpful and efficient in all aspects of my rental experience. She made a kind of stressful situation a bit easier.
As a first time renter at Public Storage, the costumer interaction was outstanding! The gentleman I had the pleasure of talking with ( Jacob Cosmas ). Was very helpful and informative, he even took the time to walk with me to my storage unit in freezing cold weather. The storage unit he recommended was perfect for what I had. It was very clean, safe, and secure with the lock that he had supplied me. I would recommend this location ( if convenient to you ) because of friendly and well informed employees to help you get whats important to you in a safe and secure space!
Sarina was very helpful and informative. The storage units are clear easy to use. The price including all the fees were low and fair. I highly recommend!
These units are clean and easy accessible. Dustin helped me with ALL of my questions, he was VERY thorough and knew his information!! He walked me right through the paperwork (which is now on an Ipad), showed me the unit Id be reserving, and gave me a walk through of what I would do upon arrival with my things. Two thumbs up!!
So many of us seem to start the review the same way, Before putting our house on the market we needed a storage unit. We decided on Public Storage because of price, location and cleanliness. Jacob Cosmas the property manager has been great to deal with from day one.Our story is the same. Showing this is a consistent experience for all involved. Thank you Jacob for making this as easy as possible.
Sarina did a great job servicing me as a first time storage user. She made it fast and easy. I’m glad that I picked this location!!!😊
Sarina has been amazing!! She has been so understanding and helpful! Kind and understanding! Great customer service!
This Public Storage location has been great for me. The manager Jacob has been incredibly helpful and even shoveled out my space after a snow storm when he knew I was coming in with movers. And he quickly found me another unit nearby when I was in a pinch for more space. Highly recommend this place if you need storage.
Sarina was extremely helpful. She thoroughly explained everything about the Storage process. I recommend anyone to come in ask for Sarina. Pleasure doing business here.
The manager Jacob was extremely helpful. This is the first time Ive ever rented a storage unit, and he did a wonderful job explaining all of it to me. I will definitely come back to this location for another unit if I need one in the future.
Purchasing a new home and selling your existing home are quite the processes and you remember the parts of the equation that were pleasant and exceeded expectations. Jacob and Public Storage in Lancaster were great from Day One and their hours, proximity, and storage setup and access are all top notch. Whenever I had questions their staff was always quick with an answer and wanted to make sure everything flowed smoothly. The automatic billing process worked out well and the cleanliness of the entire facility was excellent. I would highly recommend this Public Storage location for all of your storage needs.
Sarina was very helpful and got me settled in with no issues very friendly and capable in managing the property
Sarina was so helpful when I came in trying to catch up on our payments and made the process stress free! Excellent and personal customer service!
Sarina was amazing with all the stress of renting a storage for a whole home. I would definitely recommend this place to anyone needing amazing clean and affordable storage.
Sabrina was Amazing, she really helped me with my two units.
I am very excited to write this review! :) How many of us can actually say that about writing a review for a company or service provided? Not many, but I do have the privilege to tell the world what a positive experience I had with Jacob, the Property Manager, at the Public Storage facility in Lancaster, NY. I hadnt even finished my conversation with the delightful woman at the Public Storage 800 number I found on the website, when a call came through from Jacob at the local storage facility. I laughed at how quickly things got rolling. An hour later, I met up with Jacob who greeted me with a warm smile and a sincere handshake. His friendliness, his professionalism, his patience, his kindness and his real concern for my customer satisfaction were off the charts. However, it was his attention to detail, his advice for my particular situation, and his genuine concern for helping me, the person, not just me, the customer, that will forever leave an impact upon me. He went above and beyond his job requirements in listening to my situation which was causing me to go through a stressful move. He guided and advised me to purchase some needed items for my move and for my items to be stored. He also provided me with the name of a local moving company who had moved his own mother. He even gave me sage advice in helping me through a sticky living situation. He did this with grace, with thoughtfulness, with sincerity and with no expectations for me to return the favor. One poignant thing that he said was that people who utilize a storage facility are not always doing so because they want want to do so, but rather they have to do so. With his 12 years of experience, his level of empathy and sensitivity to his customers, their situations, and their needs were extremely evident. What normally takes 10-15 minutes to complete in terms of the rental agreement, keys to the storage facility, etc. - ended up taking close to an hour of his time - because he took the time to listen and advise. He didnt have to do that, but he did it anyway. He even returned a call I made to him later with another storage question, and he spent an additional 20 minutes on the phone with me after the facility was closed giving me more advice. I cannot boast enough about this gentleman, his kindness and the stellar customer service he provided me. If anyone in WNY needs to utilize a storage facility, then please go no further than the Public Storage facility in Lancaster, NY. Jacob will take care of you. Hes made a friend for life! And, yes, he will be getting a plate of freshly baked cookies from me as soon as I am settled. Thank you, Jacob, for everything. You are a wonderful human being, and I am just so thrilled to write this review for you! :)
I have been here a few times to get storage units and the customer service is always A+. Jacob is the guy who I have met many times and I thank him for all the help and support to find me the best space available. He answers all my questions and is very knowledgeable. This Public Storage location is one of the best around. Its always clean and looking new.
Sarina was amazing fast and respect
We had to store our entire houses contents pending completion of our move, and Jacob was exceptionally helpful and informative. He made what could have been an unpleasant experience a relatively easy process (what move is ever pleasant?). I would not hesitate to utilize his facility again.
The property manager is awesome to work with - nice job Jacob! He actually cares about you and doing business with you. The facility is very nice, is in a great location, is very clean and very safe. Would highly recommend!
Sarina Answered All Of My Questions and the Place Smelled & Looked Very Clean Sarina Was So Sweet and knowledgeable I Recommend..
Sarina was Really Patient With Us, she showed my Wife and I Multiple units, we couldnt make up our mind as to which was the right size and fit, Sarina was very knowledgeable on units, merchandise and policy- we are happy that we decided to read the Reviews before we Rented and it was well worth it, this place has a gate for Security and 7 days a week access and The Property Manager is very down to earth and made renting with Public Storage Worth it,, -Thanks Sarina-
Horrendous experience and our items are basically being held hostage. Signed a contract for large temp controlled storage to house items while we move, which include items for our medically fragile child. When we selected this place it was because they were open till 9 so we could go as needed after work.Two weeks ago we went to get items for my daughter at 7pm and the main gate had a chain lock on it. Called - no answer. Called corporate- no explanation. Last night after having 3 people come and move large, heavy items including a PIANO into a rental moving truck, at 7pm the gate again closed, no access, with a chain link on it.Now being told today they have the right to change the times and now they will be closing at 6 m-f and 5 on weekends, rendering it almost impossible for either my husband or I to access the facility without having to lose a day of work. On top of that they stated they will offer NO discount or comp. Paying full price to rent a storage facility that we can’t access???!! I would have taken the $400 this is costing me now elsewhere- somewhere where I could actually use the facility to put items in and get them when needed.
This was my 4th time using a rental unit. Easy to start up and easy to cancel when you are done, Love this place, Sarina and Lisa were easy to work with. I would recommend this facility.
Sarina was great because I was really going around in circles this move is hectic and Sarina made it that much easier for me, I recommend this facility to all family and friends!
Sarina was so Great, she met me at the door and welcomed me with Great Enthusiasm.Her Communication skills were Awesome.she also got me the right size and fit.,,,space that was needed, Sarina is one of a kind, Really kind person ,and space was clean ....
I needed a place to keep my sons things after he went into the US Air Force, and I have been happy with finding the Public Storage in Lancaster. It is a little further away than what I wanted, but they had the size and type of storage unit I was looking for.The manager, Jacob, was very helpful and efficient in getting me set up and understanding every detail about the property. I would recommend this Public Storage to anyone looking for a place to keep things in a secure and clean facility.
I have been a customer at this location for a half of a year now, and have been nothing but pleased with the property and the customer service. The move in process was easy, and the terms were made clear to me by the Jacob, the manager. My space is clean and well lit, and the property itself is clean, well organized and lit. I feel safe being there, and I feel safe leaving my belongings there. I intend to remain a customer for as long as I am in this area (that is until I can afford a house). I highly recommend Public Storage, Lancaster, on Walden. There is also a nice little park called Walden Pond nearby which I find convenient for walking my dog when I need to go to my space.David Pyne
Sarina is on top of her game! Pleasant , positive and a great manager of this facility, she has it clean and running . Its nice to see a person who is trying to make storage a positive experience!
When I moved out of my apartment into a smaller one I needed a place to store my extra stuff and found this public storage. It was easy to sign up and I had my stuff in right away. The facility is always clean and I have never had any issues. I would recommend this store to anyone who needs a little extra storage space.
Site Manager is awesome. Owner let us park in a lake for a year promising to move stone from the back of the lot and never did. Watch what spot you park your rv! Empty promises!!
Sarina provides excellent customer service and keeps the customer informed of all aspects of renting for great customer care. Highly recommend Public Storage and Sarina
Sarina. Was wonder help me with all my needs. Was in a bind and she help out. Reserved a smaller unit and help me get the size i need with no hassle. Was having a very bad day and she helped make it alot easier.
Sarina has always been helpful and very Excited each time that I came into the store Sarina makes it very pleasant to come inside public storage and make my payments I recommend this location to all my family and Friends..Public Storage and Sarina, Really Leaves A Great Impression on Ya..Thanks Sarina-
We worked with Sarina she was so friendly and helpful. This is the best place to store our stuff. Would highly recommend this location.
This is my second time renting a unit here. Process was quick and easy and the manager, Jacob, was extremely helpful during the move-in process. I have rented in other cities and this is by far the best storage place I have been to. Keep up the great work!
Sarina was quick professional and courteous.
Prompt service as I received a call back within 10 minutes to answer any questions I had. Secured my locker within 24 hours of inquiring and Jacob (the manager) had a larger unit available for only 1 dollar more which was not listed online.Would definitely do business here with Jacob again as well as refer friends and relatives.
Wonderful facility, clean, very well maintained, easy access. Ive never had any problems at this location. Jake is wonderful, takes the time to thoroughly explain and answer all and any questions that I may have. He is very prompt in calling me back when I needed him to. great place, great prices, great selections to best fit my individual needs. thank you for the wonderful service.
Skip was extremely helpful with any questions I had and was making sure the facility was clean and tidy :)
Been a customer for only 16 months and have received 2 rate increases already $154, to $183 now $212! Lady who works here always parks her car directly in front of gate which is soo annoying when there are actual parking spaces 20 ft away! The door to our unit never stays open, we have asked numerous times to have it fixed but its never done. During winter plow pushes snow in front of units not away. Cant wait to be done with this place
I have been a client for approximately 12 years. The recent management has completely dropped the ball. The area is no longer maintained, the gate is broken or locked so you cant get in and they stopped plowing a good portion of property. Meanwhile the rates continue to increase and service declines. I dont think I have ever seen a business go backwards so fast, and pretty easy business model. Management doesnt care. 2/8/19 update: Was on site today and they still cant tell me when gate will be operational and therefore you can only get in and out when staff is there. They are very rigid about their contract but they are not holding up their end with hours you can get in/out. The contract I signed was 7am to 9pm and they have never notified us of hourly change.
The Public Storage off Walden ave is a great storage unit. I house all of my sporting equipment for my business there. The facility is very clean and always very well maintained. The property manager, Jacob is fantastic! (along with all the other staff) Always very helpful and friendly. He even called me when one of my coaches locked up our storage unit incorrectly to let me know that the storage unit was not properly secured. Very pleased with my experience so far. We have been with Public Storage for over a year and plan to continue many more.
Very friendly office worker. Helped me with my first time renting. Nice place.
Sarina was fast and honest great customer service skills she showed me multiple units until we found something that fit and I’ll never use u haul again thanks again Sarina
Initially I looked at 2 different self storage companies before deciding to use Public Storage on Walden Avenue. The first one was not well maintained and had some disgusting smell in it. At the second location, the property attendant was outright rude and just plain ignorant!!! I was so surprised at how difficult it was to find a decent place to store my belongings! Finally I made my way to Public Storage where I met JACOB! What a relief that guy was, well spoken, courteous, knowledgeable, and informative. The property was meticulously maintained. For the time I was there, move in, billing, any questions I had, and move out were made so simple by the helpful staff. Best place to store your stuff...
Public Storage in Lancaster is a very clean, safe storage facility site, and the staff is great! Jacob is a fantastic manager, and will make sure all your needs are satisfied! I would definitely recommend it to a friend.
Sarina is a real pleasure ..i really Enjoy storing here.. Me and my Wife has had no problems Sarina is a Great Manager.. Thanks public storage...
Terrible experience, store manager was pushy and had the attitude of a teenager girl. she assured a rental then switched appointment times 3 different times and when I was finally able to go she had given it to someone else and did nothing but give more attitude. Also prices were much higher
I loved the customer service that sarina provided for me.great attitude and very helpful.
Ive been a long time tenant at this facility for several years and I can tell you from experience - this place is fantastic! Initially, I called around to several storage facilities in the area requesting information & guidance - I ended up speaking to a lot of fluffers ... people who really didnt care about you and your belongings, their main focus seemed to be on landing another client.I stumbled upon Jacob at the Walden Ave/Lancaster location - he was absolutely amazing!!! He easily answered ALL my questions - was friendly and very personable. I felt like Id been friends with him for years. Jacob gave me a tour of the facilities and explained how things worked in detail. I left feeling confident that while my life was in transition, this is where my belongings needed to be.
I have rented here before and found this place to be in tip top shape, well run, and have had others rent from here and they are well pleased with the experience. The property manager Jacob is very professional and pleasant to deal with. I highly recommend this location to anyone who needs space to store anythingBob schoemann
Sarina was Awesome..I walked in after hours and she still took me..wow..and I saved a bunch of money
I have used the Walden Ave. Public Storage both personally and professionally for several years. I have found the facility and management team to be very attentive and accommodating. They truly show an ownership of the facility and exhibit a high level of personal care for the tenants.
I really feel comfortable with leaving my things here nice and clean and the lady Sarina really made sure I understood everything and was very nice to me. I would recommend this store to my friends and family
Sarina stayed late just to help us out and we are so grateful because we had to be out of our house today... Sarina is a Life Saver ....Thanks So Much..
Before putting our house on the market we needed a storage unit. We decided on Public Storage because of price, location and cleanliness. Jacob Cosmas the property manager has been great to deal with from day one. He first discussed and helped us find the right size unit according to our needs. During my many visits to our unit Jacob who makes frequent rounds throughout the property has ask me if there is anything we need. I am very impressed with Public Storage and Jacob. I wish there were more people in business like Jacob. I would highly recommend that anybody needing a storage unit choose Public Storage, 3953 Walden Ave. in Lancaster, NY.I am now storing my boat at the same location and am very happy with the security.Lee Uhrich; A satisfied customer after 5 months.July 9, 2014
Ive been happy overall with the Public Storage site. I have a large trailer and like the space to manuver it when parking. The site is not convenient to my home though. I have found sites closer but all of these sites are the same monthly price or slightly less. I also maintain a Florida storage site for winter months. I have noticed rate increases at Public Storage becoming more regular. If the rate goes up much more I will be forced to move. Only time will tell if Public Storage is willing to freeze my rate for a few years or force me to move?
Sarina was very helpful, her customer service is GREAT, the process was fast & well explained. Best place to go for storage!!!
Great space! Nice and clean! Sarina did a great job making sure I get the right space for my items! Awesome experience!
I use this facility often for car storage. Its a great location close to the airport. Its very well kept, clean and secure. The property manager Jacob is always a pleasure to deal with, and is always accommodating.
I rented a storage locker exactly one month ago, and was told by the associate that she was pretty sure my rent would be due in exactly one month, but she wasnt 100%. She told me that I would receive an email, phone call, automated text, something to tell me when my rent would be due of $36.66. I received an email this morning telling me that my rent was late, and that a $20 late fee would be tacked on. I did not receive any communication whatsoever about when my rent was due, that it was close to being due, or that it was due. Only that it was one day late, when I hadnt been told of any accurate due date. So, because of this locations lack of communication, I have been ripped off by $20. And my next payment is due on the first of July, instead of the 11th. So Im paying $55 for two weeks of storage space. Ridiculous.
I wanted to write a review to share my experience working with the great staff at Public Storage on Walden Avenue in Lancaster. Jacob, the storage facilities property manager always accomidates our needs to store furniture from one of our model homes. As a designer for Forbes Capretto Homes, it is necessary to have units that are neat and clean and the right size to use. I highly recommend this location for any storage needs.
Great location! I buy boxes for my business and end of year filing needs from here. Jacob has always taken care of me, and if I need storage, you can bet I will be coming here!
Sarina was nice,polite, courteous, and very helpful. She got us out quick and fast.
Sarina is Awesome, she goes out of her way to ensure thas f her customers are satisfied we recommend this facility to family and friends
Jacob was incredibly helpful. I had never rented from here before. He was thorough and professional taking the time to answer all my questions. I was very impressed with the facility.
Sarina was absolutely great she got me this awesome labor day special..I came back because sarina is the best..I reccomend this storage
Straight forward. No hidden gotchas. Secure and safe.I was moving out of state and my moving truck would not hold all of the items I wanted to move. Public Storage has provided me with a space to store my moving truck overflow items until I have the time to come back and retrieve them.
Great customer service. Sarina was very polite and respectful. Will definitely be taking my business here.
Sarina was absolutely wonderful I had personal issues going on that she made very easy I was in and out service was great and place was clean
Sarina was such a great help to me..she took the time out and showed me many units..until we found something that fit..Thank you Sarina for caring..
Sarina was wonderful! Very helpful and polite! She explained ever step of the process in detail and answered all my questions!
Sarina was very courteous and helpful, warm and friendly and she even opened the door for me.
I have been a long time tennant over seven years now and jacob has always been a great landlord. He call s me when I forget to make a payment. You have a real gem in him and he never is anything but helpful to me and I have witnessed him react to other customers the same way. He is friendly and polite. I could have stored my stuff anywhere and I am glad that have jacob. You should be too. Theresa kegler
Sarina is amazing she is so wonderful and helpful I love her
Sarina was fast effective we recommen
Sarina was extremely patient with us place was clean
Sarina was great and always helpful,,regardless the situation...I recommend public storage. .Sarina is one of a Kind.
Sarina was Great, i was gone go somewhere else for $160 i saw Sarina reviews and i came in to this location and I was super impressed...Great Job Sarina..Reviews Work...and I look at Reviews..
Very professional place. Sarina has been a huge help finding me exactly what I needed. I recommend everyone to go there and see her, she will help you out!!
Great service! Sarina helped get us set up within 10 minutes. Very easy and quick!
Sarina she is wonderful and love her . She was a joy to talk to and very thorough!!
Needed a place to store my t while when over the road driving my commercial vehicle and a place to park my commercial vehicle when I am home. They were the only place and the price is beyond reasonable! Now I always have a place to park the semi and my truck is always waiting for me and safe! Great customer service and easy!!
Sarina was amazing! So nice and helpful. Ill be recommending this location for its customer service and pricing.
Sarina was good customer service, very nice and kind.
Sarina was top notch
Jacob did a great job. He came in after hours to accommodate our late transport of motorcycles.Great job and thank you very much,John Stowe
I had a wonderful experience with Sarina she was very helpful and also cared about my things being takin care.
Sarina was absolutely amazing...Wow. Very Respectful
I needed a temporary climate controlled storage unit for my very large one bedroom apartment and was thankful that we were able to find one close. Jacob answered all my questions and was very helpful. I would recommend this location to anyone looking for storage needs, they are very helpful and will provide you with the best solution.
Jacob was very nice and helpful with me and my husband. He gave us all the instructions and tips to storage our stuff.I really recommend this place.
I rented a spot for my RV for over a year now. I am very happy with the experience. Jacob is very customer service oriented and I have felt that my vehicle was safe there.
Sarina was absolutely wonderful!! So friendly and helpful!
This location is well maintained. Easily Accessible. Sirina the manger of the property is awesome! For those who are looking for affordable storage in the area public storage lancaster is my first choice.
Sarina was awesome. Great personality. You got a great employee.
Sarina was awesome, did a great job. Look forward to working with her agin.
Sarina was Amazing....we recommend this facility
Sarina was awesome. She was very helpful
Sarina is Great and almost Perfect..she Genunely cares about her customers..i Recommend this clean facility to all my family and friends
Special thanks to Sarina for her helpfulness. Will be definitely looking forward toward taking my business there.
Cant say enough about the advice and assistance received from Skip. Only problem is making a left turn during rush hour.
Sarina has been Great each time thats why I now have 3units with her..Great facility. Great people
Sarina was Great my whole 3 months here --and now im leaving for chicago and i reccommend this facility . Such Great Service
Thrilled to have found Public Storage. Ill no longer do business with Uncle Bobs Storage, where Ive been renting several storage units for over 20 years. Public Storage is superbly superior and I plan on doing my rentals of storage units from here on in.
Sarina was Very Thorough and- fast - the place was clean and thats a plus for me.
Total reviews rating 4.8
199 Reviews for Public Storage 2023:
Review №1
2022-01-04We have been coming back to this location year after year. The reason is the great help we get from Sarina!!! She is very friendly, helpful, and dedicated to helping us complete our rental, year after year! It’s nice to see that their are still people who will go above and beyond and not get frustrated with helping out the customer. Thanks Sarina😀
Review №2
2022-03-04Sarina was awesome!We were given incorrect information from the call center and I was hung up on 5 times when I was being transferred. The call center said the facilities were open until 6 and we waited in the cold and Sarina rescued us. There was a truck with 2 men ( professional movers) a management team and myself.Sarina brought us in and patiently explained all the information and let the guys get going and moving the furniture inside. She was also comforting during a highly charged and stressful move. You are lucky to have her! She is kind, patient professional and efficient! Sabrina is the best thing about Public Storage.
Review №3
2022-06-18Sarina Has Always been Very Knowledgeable about all things regarding storage and process We Recommend All of Our Family Members to this facility. If your looking for Exceptional Customer Service Sarina at Lancaster Is The Best
Review №4
2022-04-14Sarina from Lancaster public storage was great on the phone and in public! Would love to see her everytime I come in!! She made it a great and pleasant experience
Review №5
2022-06-26Sarina has always been very thorough and sincere..We Recommend all of our Family members to public Storage..
Review №6
2022-05-19Sarina was amazing. I was already anxious with the process, but she explained everything and made the process easy for me.
Review №7
2022-05-16Sarina was very Professional and Courteous she got me in and out ..She Really was Genuine
Review №8
2021-11-02Sarina was absolutely amazing. She provided great customer service and was so friendly. She got back to me in a timely manner when I had concerns and questions. She went above and beyond to make sure the entire process was easy and convenient. Would 10/10 recommend this business.
Review №9
2022-02-17Terrible! Besides the price going up from $140 to $289 in 2 1/2 years, our unit also got broken into!!! And good luck trying to deal with that insurance company that youre mandated to pay for every month, too! Working on getting out of there!
Review №10
2022-06-26Sarina has always been very professional and Knowledgeable .Thanks Public Storage For Her