Wheelchair-accessible entrance
Yes
Putnam County Motor Vehicles in Brewster
Categories
Location on the map
Brewster, Putnam County, New York, US
Accessibility
Phone: +1 845-278-2838
Site: https://dmv.ny.gov/office/brewster
Site: https://dmv.ny.gov/office/brewster
Opening hours
- Monday:8:30AM–4PM
- Tuesday:8:30AM–4PM
- Wednesday:8:30AM–4PM
- Thursday:8:30AM–4PM
- Friday:8:30AM–4PM
- Saturday:Closed
- Sunday:Closed
Comments (171)
Dont call after 2:45 - they will just leave you on hold until they close then end the call.
Fast, efficient and friendly! Best DMV experience Ive had ever!
I have been to many DMVs before. This is literally the best one. Free parking, short line, friendly and patient staff. It would be better if they could turn up the AC a little bit because it was hot there. But overall it’s a great DMV. Make sure to make an appointment online before you go.
Made appt on line. Easy in, easy out. No wait. Very friendly staff.
Nice place well kept they seem friendly enough pleasant experience
My husband and I renewed our licenses yesterday to the Real ID and our in-person appointment was such an improvement on our previous experiences in Westchester county. From booking the appointments online, to the emailed reminders, to being met at the door by a welcoming face, through the staff we dealt with through the renewal process I have nothing but praise. All the staff were friendly, competent and professional - thank you.
The best DMV anywhere, and Ive been to a half dozen in 2 states.
First I went to Pawling. DMV. They are closed permanently according to the sign on the door, so I drove to Brewster. I was greeted at the door by the officer who kindly asked what I needed to do. He said. Line A. There were 4 people in line, I waited maybe 2 minutes. Did my biz and was out. Yeah. Plate surrender.
I called today to check about a insurance lapse and this lady literally gave me attitude, told me to stop wasting her time and hung up. It’s ok cause I’m gunna call the main office in Albany and let them know they have scumbag Karen’s working at their job. I don’t know if it’s that time of the month but I’m appalled by the customer service. Don’t worry Karen your bosses and higher up are gunna find out
Like to give a special shot out to the old lady giving me attitude and immediately trying to transfer me without helping me. It’s a shame people like her who work there don’t want to do their jobs and give people like us problems for no reason or cause they don’t like their job and are miserable. Anyway thanks for a great horrible experience again Brewster DMV
Great experience. Fast and quick.
Great place. Very quick service and the workers are very helpful, however if you call your call is very important, but experiencing high call volume and will be connected to the next available representative. , they appreciate your business. You hold, and I did because I have a question that can easily be handled over the phone and it will save me a 1/2 hour trip and a wait on line. I was patient for 31 minutes (thank goodness for phones that calculate time) some one picked up and just hung up the phone. So Im currently waiting once again to see the outcome, so I waited 16 minutes this time and again, someone picked up and hung up. So apparently they do not want to answer calls. I called back and currently waiting again. I will do this all day if I have to. Wait time is long it was once the place to go. Better off in White Plains so you can sit and wait.
Made appointment, went in no stress no lines in and out in 5 min ,i like the system they have in place way better than i could have imagined, being a Customer of this place for years i have seen some long lines in past with no parking ao this was a huge change 💯
Spent over 4 hours on hold today and was dropped both times after 2 hours. Im sorry, but this DMV needs to be seriously scrutinized by the state, clean house and start over. COVID doesnt cause wait times this long, laissez-faire employee policies do.
They handled my titling of my new car with grace and ease. Was very grateful for the service rep that helped me resolve my situation. Every one in the dmv have been there for years they know their job WELL... Kudos to the people in Putnam DMV!!
I was called to the corner booth and was greeted by an extremely efficient person who processed all the forms I presented for title and registration in one minute and 57 seconds. I even asked for a better plate number, which she immediately gave me. It was so fast and conducted with such military precision that I didn’t have a chance to ask her name, but there was a small Captain America figurine with a caricature or her head on it and a rock with a bumblebee on it reminding the customer to please “be kind.“One expects the worst in any DMV and I left so incredibly impressed with this operation that I didn’t mind paying the fees and all that sales tax on my recently acquired vehicle.Attention Manager: please give this person a huge raise or make her the next manager after you retire!
Nicest people at the dmv I ever met
It was great...like the idea of making an appointment....I was in and out the door in about 15 minutes
It was fine. Appointment only...The gentleman who assisted my daughter was very nice.It went better then expected...
There needs to be some training in regards to phone etiquette. Working for the DMV is a Customer Service position. If you dont like helping people and they only serve as an inconvenience to you - quit your job. Thankfully, I received the information I needed. Unfortunately, in my already stressful situation, I was made to feel like a complete bother.
They are extremely accommodating and very friendly. I would suggest getting there as early as possible to avoid lines. I was there at 7:30 AM as I knew they open at 8:30 AM. I was in and out in 15 minutes.
I went to drop paperwork off at their drop box, as per the instructions online. I was told they are no longer accepting items in the dropbox and have to make an appt; no problem. Ive been holding on the phone, 1st time for 3hrs, later in the day, another hour, then again another 1.5 hrs. There has to be a better way.
I always dreaded going to the DMV for any reason, knowing I would be waiting for hours. until I started going to Brewster DMV. Best location Ive been to and the lines usually move very quickly. Parking is limited but I havent had an issue finding a spot in the 5+ times Ive been there. However, dont even try giving this office a call as they will not pickup, ever. I was on hold for 30 minutes without speaking to one person before I hung up and contacted the call center directly.
Having appointments scheduled is actually quite painless... just wish the state DMV site indicated you need an appointment.
Every DMV office should run like this one ..Clean and efficient before CoVid as well as now, during all our ongoing safety and sanitation precautions.Their staff has always been polite, helpful and professional .. I have never felt frustrated or irritated when at the Putnam DMV .. and almost everyone has had a bad experience at a DMV at some point in time .. 🙃 ..I only wish all DMV offices in every state could be trained by the excellent people here in the Putnam County Motor Vehicle Office.**FYI .. Putnam is not now, nor has it ever been my home DMV office .. I have been licensed and dealt with other Motor Vehicle Offices in six different states, including NY.I am not currently licensed or living in NY, but had business with the DMV today.I have no family or friends who work here .. so Im basically saying that the praise Im heaping is well deserved by their staff.Thank you For all your help and keep up the great work!! You are appreciated!!
Agree with everyone else in regards to phone calls. today I called and was on hold for 57 minutes before I hung up. Tried to get through several times after and got Sorry, were unable to complete your call at this time, try again later. Got through after a few tries and again was on a continous loop for 44 minutes and its now 430 pm and theyre closed. Really should have someone strictly committed to phone calls. DMV is a place that has constant business, but for those in wheelchairs, unable to get around, or someone like myself with a sick 8 month old..Cant be standing on line inside for over an hour. A phone call alone wouldve been helpful. Extremely Dissapointed.
Only giving one star because zero isnt an option. I looked up the hours before coming over here yesterday. It said online that the office would close early on the 24th and would be closed on the 25th. Then, I got here on the 26th to find a note tacked to the door stating that they were closed. Several people in line with me today had the same experience yesterday. Today, I am approximately 150th in line. All three parking lots are full and cars are lining the street. People are being admitted to the office one person at a time, while the rest of us are in a line that goes around the back of the building. This is a disgraceful, disgusting, and disrespectful way to do business and to treat people. This office should be ashamed of themselves for closing yesterday without posting it online, causing people to stand for hours in the cold today.
It was very cool inside. The staff were very professional and helpful. And it was quite fast. Please dont change a thing. Appointments are the way to go.
Aniya (sp) was extremely nice and processed my license and voters registration quickly and efficiently. A really good example of gold standard customer service!
This DMV appointment scheduling is the worst I have seen I was on a phone for 3 hours to make an appointment for my permit test and yes I know I have tried to make an appointment on the website but it won’t work for me and when they got me on the phone they hang up I demand to know why there is no appointment slots to take my permit Why is it I cant take it
Nice and easy..people were so nice..The only down side is you have to make an appointment, and this is not next day but 2020 has changad alot of the ways we used to do things.
It was fast and easy to renew my DL, but make sure to make an appointment other wise they wont let you in
I do work for a dealership in Westport, Connecticut and I do go very very often to DMV branches all over Connecticut, Massachusetts and New York, and let me tell you something, the employees at the Putnam County DMV in Carmel, New York are not only faster, they are charismatic, educated, and always ready to help you. This is what excellent customer service is all about !!!!...... I hope we could have more people like them everywhere. I love them !!!!
Always well organized and considerate. The pandemic measures are helpful as long as you make an appointment.
Wonderful that dmv is a class act.
It is not a typical DMV as Zootopia described. The services here are great and efficient.Staff are helpful and enthusiastic. You dont need to take your number and wait for several hours. It is the best DMV Ive ever seen. Its highly recommended.
Excellent workers, real professionals
These people made me wait 1 hour on line then said if you are registering a car go to window 11 I waited another 20 minutes to be told go to line A where it is another hour wait. Absolutely nonsense the girl at window 11 has a terrible attitude as well no help .might as well go to the city.
The security guard is a short miserable man with a really bad attitude. How many complaints does he get?
Read friendly service
Not your average bear! I dont always go to DMV, but when I do, I PREFER Carmel DMV because they have personable people who DO seem to give a damn. The ladies who assisted me with damaged plates were helpful to a fault and got me out of the office within 15 minutes on a moderately complex transaction. Hat tip!
Contrary to popular belief, you can find awesome people working at this DMV.Mrs. Emery from section B was one of the kindest person Ive ever met.GOD BLESS YOU MRS. EMERY!
Tried calling this DMV for information. Ended up being on hold for more than 2 hours before I just hung up. There really should be someone dedicated to phone calls. No one wants to go to DMV to be told to turn around to get additional documentation.
Everyone hates the DMV, but Ive been going to this DMV for years. Walk in, tell them why youre there, they tell you what you need, you go complete your forms and return to the window..and youre on your way. Done & done fast. Theyre not wait staff they dont have to be all sweet. yet they are patient and professional...& they know their stuff and get you done and on your way!! Do your homework..Show a little respect and see how fast & easy your DMV experience can be.
Best time in DMV in my life !I hope they keep the appointment policy. In and out in 15 minutesThank you
DONT GO TO THIS DMV unless you want to deal with rude, discourteous people. Can only make an appointment in person not by phone, this is the year 2016 isnt it?!! Then you go there & ask for an appointment later that same day & they rudely tell you that isnt allowed. How are these people even able to hold their jobs.
Due to the pandemic the Putnam County DMV now requires an appointment. It is now operating more efficiently than I have seen in 30+ years.
When the recording said they were experiencing a high call volume, I didnt expect to be left on hold for 35 minutes. Not acceptable.
I came here after days of going back and forth to the DMV offices in Yonkers and Peekskill. They were able to register my car from out of state with a notarized title. They gave me the NY plates. They also fixed my name on my driver’s license. I loved the way I was treated at your location. Thank you!I will always go there from now on, even if I have to drive for an hour. You treated me with respect and kindness. Love you people. You rock.
Absolutely the most professional people, not robots, at this DMV. Never had a problem. Theyre always helpful. Actually dont stress having to go to DMV now that I know these human beings are there.
It was absolutely horrible the people even with restricted hours and alot less people are even more unhelpful
By far, the best DMV in around the state of NY. Cant believe Im saying this! But the line were short, the parking lot were small but very quick turn-around.Very pleasant employee - as far as DMV is concern!Ron
Quick and Easy once you have an appointment and have all your documents.In and out in 10 minutes
At this point you have to make an appointment but its only 2 to 3 days away & I was in & out at 2:15pm!
The most pleasant dmv I have ever been to! Friendly staff who go above and beyond their dmv counterparts, quick service, and know what they are talking about. The dmv is supposed to be (h.e. double hockey sticks) on earth, but this is heaven compared to that. Thanks guys keep being human beings!
Long lines, overworked employees, internet issues. The worst part is people come from all over new york to do their things. Had people for NYC there because there DMVs are swamped.
During this whole Covid and being pregnant has been a nightmare but the dmv made it so easy and fast I couldn’t have asked for a faster and efficient transaction thank you so much!
I live in Westchester county and I will take the ride up ... Lines are most always shorter and the people that work there are much nicer and more knowledgeable
I love coming here. The lines move so quick. The staff is helpful. I was in and out in less than 30 min.
Please be advised that they are currently by appointment only and available appointments tend to be 1-2 weeks out.
Deserves 0 stars. They messed up my zip code and when I went to change it online they told me I had to enter my zip code which is counterproductive! When I called this DMV they were so unhelpful and on one instance, rude. They were unable to give me information I asked for and often when I called and would be on hold I got hung up on.
The dmv here was beyond terrible, i was helped by an older gentleman that not only was not helpful, but laughed at me when i didnt have one of the forms i needed and was rude, the people at this branch are bullies, i was under the impression this would be a friendly helpful dmv but the reviews must be fake or something cuz they were mean and unhelpful, ill take my business elsewhere to my local branch that always helps me out, i wasted my time and gas so i suggest to find a branch that helps you out and to stick to it, i wish i did
The service was great the staff was friendly was able to accomplish everything I needed in a very timely fashion
The rudest most mean people work there...down to their supervisor who I spoke to about the woman I spoke to prior being rude and unprofessional and the supervisors response was do you have a point?!?!?!? I will never go there again. This is the 3rd time Ive dealt with rude, nasty attitudes and unprofessionalism. Never never NEVER again!!!
Great service when you’re up there no other DMV comes close but they never pick up the phone when you call and need help with anything pertaining to motor vehicle registrations, etc, etc.
The service was by appointment only and was fairly smooth and quick.
Went quickly but the woman that helped me was not nice
Very nice, they only go by appointment which is fine
Samantha at one of the windows was polite and informative...Her supervisors name is Chrissy..Chrissy “you have a great worker named Samantha “
This place is so out of date. I spent over 2 hours here just to renew a license. There should be either more people working or some kind of kiosk to speed things along. Just plain ridiculous.
Fast..easy... employees were very friendly and professional.
Called the number and they left me on hold for an hour and 45 minutes. Ended up just calling another DMV and getting my question answered in 6. If you need to call them for any reason dont even bother.
Its a good place to come get your Id renewal and registration the help here is good and friendly but the wait time is very very long waited over 1hr 30 min to get something done this place used to be better
I have tried multiple times, at various times of day, various days of the week...and I have NEVER gotten anyone on the phone. Im honestly not sure they even have phones at this rate...currently 30mins into being on hold. Ridiculous. Has anyone actually ever gotten through???
This place is horrible, the line is longer than the line to hell because A) this place is out dated and inefficient and B) green light laws are allowing illegal immigrants to get licenses. It’s impossible to get anything done at this DMV. This state is horrible
Okay for a DMV, but closed from 12 to 1pm for lunch? Hey NY ever heard of shifts?
I had an appointment , but you still have to form a line outside to get in . Bring an umbrella if Its raining.
You never have to wait long on line, wonderful service, great staff.. no need to say more. This is the only DMV I will ever visit.
They wont answer the phone ever. Do your research to figure out what you need. Be prepared to have to leave and come back if you forget something
Employees look disengaged and unapproachable. Rude at times. The police officer was more helpful.
Very good attention
Friendly and efficient staff you can’t compare to any othe location is very convenient and everything moves quickly
This motor vehicles is by far one of the best. They are friendly, professional and always knowledgeable.
Friendly staff, directions in the lobby as to which line to go to, enough people so the lines are totally manageable.
Terrible,they keep my papers for 6 weeks to says go to another DMV
In and out quickly. Staff very helpful and knowledgeable.
Much nicer than Yonkers, well worth the drive.
Very nice people who are patient, helpful and there to help. I was in and out very fast.
Only giving one star because zero isnt an option.Very bad service very people every question the answer is I dont know so if they dont know where we going to make a question?????????
By appointment only. Wear a mask. All is good.
No snow on the ground and they are closed. Web site said open till 4. Even called and no message that they are closed for no reason.
These folks have the system down! It was a pleasure. Yes NY DMV a Pleasure!
Only DMV with virtually no waiting lines! Went for registration of a new vehicle and came out within 20 minutes.
QUICK friendly service! Actually nice people!!!
Quick & convenient to renew my Id card very cheap
Clearly uses 1980s tech. Allow 3-4 hours for any visit.
Best DMV experience, quick an efficient.
Very good employees. Lines are pretty fast.
They were very polite and they followed social distancing
Excellent always fast and helpful
Great if u hv to go Go here NOT WHITE PLAINS IT’s horrid there.
Made an appointment and for enhanced drivers license and was in and out in 15min
The driving instructor told me it was okay to speed. I looked it up when I got home, thats not true.
Was a long line when I got in but it moved pretty quick
This DMV Is like being in the stone age they suck and they have rude tellers Dont bother coming there or calling
Very satisfying great service thanks.
Fantastic group... even waited a few mins after closing to ensure I got what I needed. Thanks guys!
Very friendly, efficient, and helpful! Got me a refund I didnt even know I was eligible for.
Easy to work with, better than w.p. or y.o.
Staff was great from start to finish 👏 👌
Ive never had a problem here. Usually in and out within 20 minutes.
Best dmv ever. In and out quick and staff is super helpful.
Friendly and helpful staff. Atrocious lines, no information, chaos.
Very fast and good services.
Waited for 40 minutes just to get hung up on and wait again . Don’t call , big waste of time
Prompt service, easy and fast.
You just got to make an appointment on line
Very prompt and efficient with appointment.
Long wait around lunchtime and most of the staff seem miserable
Apt was ontime and took 7 min.
I CAN DEAL WITH THE LINES N WAIT THATS TO BE EXPECTED, BUT THEY ARE VERY VERY VERY VERY RUDE AND UNPROFESSIONAL!
Very smooth with appointment plan
Best DMV in the country fast service
The staff is great, always friendly and helpful. A+ !
Fast transactions, on time appointments.
Great service. Your in and out quickly. Love it!
Place closed
Called 10 times. put on call wait. after 3 minutes the call disconnects. no way to speak to a person.
These people are rude, unfriendly and lazy. I hate going thereRon
Fasr and easy, with appointments tho
Very efficient and staff are very helpful and friendly
It is quiter to get to when you need to renew your listen
Quick and easy to get in and out.
Friendliest DMV Ive ever experienced!
Very professional and fast
Very friendly! In and out in 20 minutes!
They cant even answer their phones
It was warm an friendly
Very professional and customer service orientated
Quick and efficient with appointments
Quick, courteous, pleasant.
Great experience
Professional, Kind and Respectful
Couldn’t register a car smh
Coming from NYC , this DMV is a blessing
The best service and timing.
Good Service
Even the meanest person is a sweetheart
Customers service blows.
In and out quickly
Slow and with attitude.
Excellent service
Quick and easy
It isnt awful!
Good
Nothing too special
Long wait.
Necessary evil
Fantastic People and Great service. The BEST place to go to get the Correct information. My family and I have never had a problem here because of the well informed trained staff.
I chose this DMV, due to incompatibility with my area, and it was worth it, they have highly educated employees.
Excellent staff
Total reviews rating 4.1
171 Reviews for Putnam County Motor Vehicles 2023:
Review №1
2022-06-18The security officer lady in the lobby is the rudest person I’ve ever met. She needs to find a new job that doesn’t involve dealing with the public because she clearly can’t handle it. The rest of the lady’s and the supervisor are all ready to jump down your throat for no reason. They wouldn’t give me my title back and confirmed it was in the building. Negative five stars for this place if possible.
Review №2
2022-06-03Could not have had a better experience. Went straight to the booth at my appointment time, no waiting and the lady who helped me was so nice, professional and patient. there were a few things wrong with my paperwork, and she helped sort it all out in the friendliest possible way!
Review №3
2022-06-22First time young lady at the booth had a smile on her face and she was pleasant no attitude problem at all I wish I knew her name I would surely go to her again
Review №4
2022-01-26Had a great experience at the dmv in Brewster. Upgraded my driver license and executed 2 vehicle titles modifications. Sue did a great job handling all three transactions. I made an appointment a day earlier, and was in and out in about 30 minutes. Front greeter and photo staff were also efficient and helpful.
Review №5
2022-02-08It a shame that people like Mariam work at this location. Truly the nastiest attitude I have ever experienced anywhere. I asked her a simple question which just needed an answer and she responded with calling me stupid and belittling me. She should be fired for having such horrible customer service experience. Truly disgusted
Review №6
2022-04-22Friendly, competent staff helped me solve an issue while I was being served instead of making me come back another day.
Review №7
2022-04-20Always helpful and nice staff. And no long waits. Thank you.
Review №8
2021-12-17See my pictures to know where to turn into, it was a little disorienting with the turn while you go up hill on the street but once you take the right turn you can’t miss it.Currently you need an appointment to enter and wait in line but when I called before entering there was only 3 people inside during 3pm, took me like 4 minutes to go in and go out. Better tan place than the other dmv’s. People are nice if you ask how there day is going haha.
Review №9
2021-09-28My daughter had an appointment today at this office for her permit test. COVId rules have you waiting outside, which I totally understand, but I was nervous. She came out smiling so widely and couldn’t stop talking about how wonderful everyone was. From the police officer and front door greeter, to the staffer who administered her test (she passed) and the other staffer who told her to smile pretty for her picture. You don’t realize how your every day kindness affects this you encounter. You helped to make her feel at ease and all congratulated when she left. You gave her what I couldnt inside and you didn’t have to. Thank you so much for all your kindness.
Review №10
2021-06-02Since the pandemic they have a new system where you must make an appointment beforehand. I had to wait two weeks which is the reason for a 4 star rating. More time slots would be very appreciated. That said, I was in and out in a flash because of the schedulingThe employees here have always been very nice and helpful. I cant say they have ever been anything but exemplary.