Delivery
Yes
Raymour & Flanigan Furniture and Mattress Outlet in Yonkers
Categories
Location on the map
Yonkers, Westchester County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Payments
Cash only
Yes
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 914-226-3209
Site: https://raymourflanigan.com/loca...
Site: https://raymourflanigan.com/loca...
Opening hours
- Monday:9AM–6PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Raymour & Flanigan Furniture and Mattress Outlet in other cities:
Comments (199)
The salesperson Abby (Albulena) is amazing!!! She was a breath of fresh air and exactly what I didnt know I needed. Her enery was great as soon as I entered the store and she greeted me. I told her what I was looking for and she immediately jumped into action taking me around the store showing me options. She even went as far as making suggestions on furniture placement. She was so kind and sweet! She took her time explaining things to me and she was patient right until the end. Go in Raymour Flannigan on Central Park Avenue and ask for Abby, I promise you wont be disappointed!
A very positive experience. Abundant selection with a wide variety of styles and colors. Tanya, my consultant, was knowledgeable, thorough and very patient. Good follow up too. It was a pleasure working with her.
Tanya Pack gave amazing service and was very helpful when it came to making a final decision. For my bedroom and living room set. I would definitely be returning to Tanya Pack she’s a very patient person.
Nafis Altaf was superior, going above and beyond! Ho was patient and showed us extra products not shown at the store to compare, informative but never pushy! I would ask for him, a really great 3 hours but furnished our new apartment!
Tanya was such a great help. She didn’t rush us or was harassing us to buy. She was accommodating and patient and let us find what was best convenient us. Thanks Tanya! We will definitely be back!
Tanya was amazing with helping us pick out a sofa today. She was very kind and informative and made our shopping experience great and easy! Thank you!
Beware of buying here, I had a truly HORRIBLE experience. Bought a sofabed in December, but it didnt get delivered until 3 months later. The delivery guys arrived an hour after the delivery window, damaged a light post in our yard and could not even fit the sofabed through our door. To make matters worse, they DENIED the damage because we did not have any video of them breaking the light post. So if you do buy from here, make sure to record the delivery, because the drivers will lie.
Encountered the most helpful and pleasant rep ever Tanya. She was very patient and explained everything. After my purchase I had no questions… very satisfied!!
Marta was great! She was patient and answered all our questions and made me feel confident about my choice and delivery.
Tonya Pack at Raymour Flanagan on Central Avenue in Yonkers is amazing. She allows you to express your needs and wants and she accommodates you accordingly. She’s very professional and listens in detail to your needs. We need more people like Tanya Pack. Thank you!
Tanya is wonderful She was patient and really supportive in making my furniture selections. Highly recommend working with her.
Walking around and checking for the set that I am looking for was easy better than have someone to guide you for details and prices place not bad for prices but costumer service is dancing on limbo.Wear but real. A guy asked me if am looking for something when I was at the door to leave .
Really great experience, Tanya helped us out with everything we needed and took her time to fully explain everything to make the best choice!
Tanya, was a lovely representative. She was extremely attentive to my inquiries and resourceful. I appreciated her service.
Tania was Excellent! Customer service was great with knowledge of furniture. Also her fragrance was nice!! 😀
Tanya Pack was excellent! Thorough and knowledgeable! Real easy to talk to, will definitely continue to shop here!
Tanya wonderful experience working with you, assisted on the choice for my home. quite a wonderful personality.
Marta was a great pleasure to work with, I look forward to working with her more in the future! She’s patient and listens to all of your request. I myself work in sales and can tell when someone cares or is just rushing for the sale. Marta helped my mom and I purchase a new sectional and rug, we are very happy with the choices she gave us. We went home completely satisfied with our purchase! Marta is an exceptional person and I recommend anyone to do business with her. Thank you Marta!
I went in to the Yonkers outlet thinking i could shave off a few dollars by finding some furniture at discount prices. My bed frame was shown as a floor sample but was on back order since it was not in stock new. The delivery date for my bed frame changed a couple of times so i cancelled my order for it so now i have a dresser and a nightstand. Two weeks after receiving my adjustable bed floor sample, that stopped working. I got the contact info to reach out to fix the adjustable bed, but the remote for it is no longer available and the new remote along with a new box that goes with that new remote ONLY will be $400 on top of the over $10,000 i already put out for my furniture. Once you buy at this location, you’re on your own! The warranties for my bed went out the window before i even left the store and all this was not fully explained at the showroom. Im extremely disappointed as i held raymour and flanagan in high regards for great quality and good prices, until it was my turn to be let down by them. Do not see i got value for my money and def no customer care. Would get better care at a mom and pops around the corner for the money I spent. The bright side: my living room furniture is good quality and well put together until that adjustable breaks too!!!!! Sorry! You lost my trust
Hubby & I we’re looking for living room furniture & our consultant was Marta Jusino. She wants extremely helpful and knowledgeable. We was able to order exactly what we wanted & needed.
My boyfriend and I experience at this Raymour and Flanigan location was great! They have a huge selection with great quality items to choose from. A few months ago we met with the salesperson Tammy who gave us advice not to finance any furniture before our closing date. Today we came back and personally asked for her assistance because we knew she would be accommodating to all of our questions. She gave us tips on how to get the most out of our space, styling options, and suggestions on pieces that would look good together. She even ordered us a set from the regular R&F store and honored the sale they were having over there as well. I would definitely recommend this store to my friends and family as well as asking for assistance from Tammy! I don’t think you can beat the quality and service.
Tammy was extremely helpful in selecting the perfect couch. I am very happy with my experience, & will definitely be back for my next purchase.
Tanya was fantastic! I got all my furniture and immediate delivery was available. I am glad I stopped into the store today. Great experience
I wanted a table and two dressers the table came first and the first day my son fell off and twisted his ankle the screws popped out and it was horrible they wont give my money back I had to buy chairs because they all broke after that I Canceled the dresses and they were making me pay the dressers even tho I didnt have then horrible store dont ever come here. The manager was very rude
My experience with Tonya was very pleasant, she was very knowledgeable and also went above and beyond to make sure we received the piece we wanted.
Martha was great, patient and not pushy. Walked us through our options and was very knowledgeable on products and deals offered by R&F. I’d recommend her to everyone!
Tanya and Nafis are excellent representatives and exceptionally knowledgeable. I will ask for them everytime. Upon my first visit I asked a representative if the Lydia sofa separated in two pieces because it would not fit in my elevator to the 22nd floor. She checked and said NO IT DOES NOT SEPARATE INTO TWO PIECES. I was so disappointed because I really wanted it. I said, are you sure. She said sorry, it does not. I wont say her name. Needless to say I checked with Nafis and I discovered it does separate into two pieces. NOW, IM HAPPY AND JUST PURCHASED THE LYDIA SOFA AND LOVESEAT.
Marta was AMAZING in assisting us this evening. She made this process seamless and stress free. 100% recommend!
Marta Jusino was super helpful and she was able to show us pieces that would be perfect for our first home together. Thank you so much!
Excellent customer service! We were in and out with exactly what we needed. Marta was very sweet and patient with us.
Marta was amazing and helped us buy the sofa we wanted. Very helpful and professional. A+++
Angela Ramirez (Yonkers) was absolutely wonderful with excellent customer service. Ill definitely recommend this location to family and friends. Thanks Angela!!
Tammy was great.. she is a keeper.. she is a gift from above.. she helped my situation.. and granted me the best service..
Prices and furniture are great. They seem to be very sturdy. MS. Ramirez was very helpful courteous and friendly.
Jackie was very helpful. She was very patient and gave her viewpoint on different items. Thank you Jackie for all your help!!
Marta Jusino was so helpful and patient with me and my wife she was informative and present without being overbearing would def recommend !!
Martha took good care of our furniture needs. This is the second time. We will be back for more. 😄
Tanya was awesome, lovely customer service. Will update review once I receive my items.
Dee at the Yonkers location was exceptional. She focused on exactly what we were looking for, recliner couches. Her suggestions led us to a purchase of a safe and loveseat. Dee is patient, knowledgeable and has a good sense of humor.
Very knowledgeable and not overwhelming. I appreciated her help and ideas
Bri was an excellent help in choosing and buying a sofa and coffee table. Very relatable and took care of all of my needs. 10/10 would recommend.
Ronald Medina was amazing! Not pushy explained and reassured our purchase. Such an easy process and so excited for our new couch! thanks Ronald so much for making this so easy!
I got a mattress, box spring, bed frame and couch from here. Throughout my 3 visits to decide on furniture, as I was undecided on which pieces to go with, Christopher Barnes took the time to explain and help answer my questions and never made me feel rushed. When the time came to have everything shipped Christopher was able to get me a quicker delivery date than I expected. I would definitely go back if I need more furniture!
Love this store and the employees everyone is so helpful, friendly, and accommodating. The staff is Super knowledgeable and they don’t force anything on you or rush you into your purchase. Will definitely be returning for more furniture
Was looking for a full bed for my son as i walk in i was greeted by a excellent sales rep in no time i was out i would recommend any one to shop there.
Great experience at Raymond and Flanigan! Great customer service! Thank you so much Tanya P you are amazing at what you do :)
Absolute top marks for Tammy E.!!! My mother and I came in looking to overhaul an apartment for a family member and we could not have had a more genuine shopping experience. Tammy’s consultative approach helped us take care of all of our needs without feeling like we were being sold.We will definitely return for the rest of our furniture needs in the future. Thank you for being a shining example of what a shopping experience can be when people lead with empathy.
Marta was a great help! I really enjoyed my experience in choosing my furniture for my new apartment. She was very patient & kind.
I had such a great experience at the Raymour & Flanigan Outlet in Yonkers, NY.I visited the store about an hour before closing time and was pleasantly greeted by the General Manager Giovanni. I havent been furniture shopping in years and didnt know exactly what I was looking for. I informed Giovanni that I needed a Mattress but knew nothing about them. He took his time to explain the differences between the mattresses and gave me time and space while he serviced other customers due to short staff.He returned and gave me and my partner options and pricing. We stayed at the store for about 30 minutes after closing time and he did not rush us at all.We also met with Customer Care Agent Nashalie and she was also very pleasant and professional.We completed our order the next day with Isabel and ended up purchasing not only 1 mattress but two; in addition to a Bedroom Set, Couch and accessory.Our visit to the store on both occasions was so pleasant. Giovanni, Nashalie and Isabel took their time with us and had exemplary Customer Service Skills.In addition the showroom is huge, easy to navigate and all staff were attentive and respectful.I am thankful for such a phenomenal experience and will recommend all of my friends and family to the store.
Angela Ramirez was the best sales associate at this location she was honest and kind she helped me and my mom to get all that we were looking for her service was excellent thank you the experience
They had some great pieces of furniture and werent all in my face trying to make sale
We found are sofa set and its beautiful. Carl was very polite and respectful. Every time we called the company he was never there. Customer service doesnt answer phones either. Carl promised my mother no worries on delivery and getting a friend of his topickup old furniture. He dropped the ball and we had to find someone at the last minute. You need to be more responsible about your orders.
Tammy was amazing! I was having a difficult time imagining how the couches were going to fit in my new apartment. She took the time to pull up a visual representation of the space on her computer and showed me how the couches were/were not going to fit. Tammy was an excellent consultant who was knowledgable and truthful. The outlet also has so many options for a great price! Youre getting Raymour and Flanigan quality furniture at a more reasonable price.
If you want a good experience buying expensive furniture please dont come here. I had a terrible experience with Ronald who kept me on hold for 20 minuets to simply look up one thing. Im shelling out over a grand for a couch at least deal with people in a timely manner.
Great furniture for the money fast service and delivery!
Mr. Medina was a great sales person. He was patient and attentive to my request. The only reason I give the store a 3 is because there was no greater and it took 45 min to receive assistance. Despite at least 5 sales people walking around an empty store.
Jason & Marta are the best! No pressure and helped us find the perfect living room set.
I didnt think I would make a purchase at my first stop but I did. The furniture was nice and made to last and the prices was great
The salesman, Christopher Barnes, made this experience quick and relatively painless. In an industry in which you are often felt rushed and unheard, Chris was the complete opposite. I shared my experiences with him at a sister site, and he took the time to really listen to me and understand what I was looking for. Furthermore, the store did not have typical outlet feel. It was clean, organized, and well run. Overall, I am very much looking forward to the arrival of my new sectional. THANK YOU CHRIS!
Easiest purchase my daughter and I ever made together. Chris was truly professional. He gave us space to browse the store and was very informative answering any concerns that we had. We will return for our future furniture needs.
I was looking for Furniture for my new place and Christopher Barnes was so accommodating and patient in helping find what I was looking for! Also, he was very friendly, knowledgeable and was able to help me find items to match my budget! Just an Amazing and fast experience!
Great selection and variety of furnitures. Staffs were very friendly, attentive and knowledgeable. Got what We were looking for and more. Will definitely do all my future purchases here.
Tammy was very pleasant and helpful. She is very professional and prompt with her attention
Delivery service is the worst, communication is poor, I had to call a number of times and showed up to the store, to find out what was going on with my delivery, since it wasn’t delivered during the time frame they gave me. I eventually received my merchandise two days later. I want to give no stars but you have to, in order to post. Sales guy Ronald Medina is a good guy I want to make sure he gets acknowledged, Latoya was very helpful with the situation as well, but whomever the manager is he/she needs to be more on top of this type of stuff so it doesn’t happen.
I was there to pick up an item that I purchased online that they screwed up and sent the wrong parts. The store was overcrowded. There was only 1 customer service agent. I was told to wait in line which had 6 people ahead of me. I refused and requested to speak to the manager. The manager arrived almost ten minutes later and didn’t seem pleased. I explained my situation and he asked the agent to look up my information. She wasn’t too happy about it and even asked the customer if it would be okay if she looked up my information. Very poor customer service.
I had a great experience today and the sales associate was a great help.
My salesperson was Nafis and he was excellent. I came to Raymour and Flanagan to buy a new mattress and base. Even though I thought I knew what I wanted, Nafis had me try several different types, to be sure. I also knew I wanted an adjustable base and he had me try out one with a massage. I loved it! So I bought my new Casper hybrid mattress, my adjustable base with massage, and a new mattress cover in under an hour. It will be delivered the day after tomorrow, no charge. And they will remove my old mattresses. And best of all, it all came in within my budget. I am very pleased with the experience and can’t wait for my new bed!
We would like to say that we are extremely grateful and well pleased with Ronald Medinas. Customer Service for assisting us in a great quality of bedroom decor . we are happy and fully satisfied ! Let it be known we give Him the highest praise and recommended Service!Respectfully submitted .Mr and Mrs Franklin Arana.Thank you .so much!
Super helpful staff. Jeff in loading dock couldn’t have been more helpful with picking up our order. And my compliments to the Customer Service DeskVery customer focusedThanks
Isabel Valenzuela was amazing!! She helped me pick out an elegant, beautiful bedroom set that I’m in love with. I’ll definitely revisit the store for other items.
Amazing experience with Christopher Barnes. He was extremely knowledgeable, friendly, patient and not pushy. He had us try all of the mattresses and did not sway us in a certain direction. He had a wonderful character and was super apolgetic when another customer needed him for an urgent order during our 5 mins think time. definitely recommend buying a mattress here for all the perks like next day delivery and wonderful saleleman/customer service from Chris. thank you!
I was in the store for over twenty minutes walking around. Not one salesperson addressed me or even acknowledged me. So I sought out the women salesperson Jacqueline and made my purchase...... the male salespersons completely ignored me......
Marta help me she is amazing,,she did wonderful work,,thanks so much to marta !!!!
Tammy was amazing, kind, and professional.She helped me and my disabled sibling with such warmth and excellence we were able to purchase exactly what we needed.
Tanya was really nice and professional. I like her dressing too.
My husband and I purchased a couch here in November we were told it would be in stock in the middle of December. It never arrived and we were NEVER contacted by anyone to let us know. We had to jump through hoops to get a hold of anyone on the phone and they told us it was delayed until the end of December. December came and went without a peep from them, this happened 2 more times. When my husband called this week and they told him March we decided it was enough. Not once did the store contact us, we never heard from them via phone text or email after leaving the store. I know things are delayed right now but if they were honest with us, we probably would have just waited for the couch. The customer service is seriously awful at this store so we cancelled it. The manager in a different store who helped facilitate the cancel and refund was awesome, I would recommend going to the Poughkeepsie store for much better service than this store.
Great service provided by Tanya. Fast and super pleasant.
Tanya was very knowledgeable on helping us find the perfect mattress.
We had a great experience shopping here..The saleswoman Gabrielle was kind, friendly and patient. She was not pushy whatsoever, but always close by to answer your questions. She had my credit approved, and we bought a great living room set at a good price..I will definitely be back here in the future to purchase more furniture..Thank you Gabrielle!
Nafis provided us with excellent customer service, very attentive and patient with all our questions and concerns. Was very knowledeable in the his products and knew all the warranty information.
Initial salesman was great. Order was heavily delayed no one reached out to tell us. Never offered options. Dealing with second salesman, he was dismissive and felt rushed. Recieved my order a part of the couch didnt fit correctly. Just waited so long. Just took what he brought. 3 stars was mostly for our initial salesperson. Everything went downhill from there.
Had a great experience! We purchased a gorgeous living room set and comfy matress. Hamza was super helpful and took his time with us. Would highly recommend asking for Hamza.
Isabel was a pleasure to shop with, very knowledgeable in the products we chose and very polite and patient. i love the fact that we did not feel forced to make a decision she allowed us to to be while we made the right decision.
Unfortunately, very poor shopping experience: Sales guy more keen on making his commission than being informed about payment option details (store credit card). Had to wait 20+ minutes in line to pay for a $20 item and will have to return to store AGAIN tomorrow to pick it up. Store manager was able to solve issue. Whole thing left negative impression.
So we had to place a new order for our couch. went I to the showroom and had a great sales experience.we were told that the couch would be on December 16th. We were really excited to have it prior to Xmas. the 16th came and went..I called the number and no one answered or if they do they out you on hold and never pick up again. finally wrote to them only to be told someone from the store would be in contact with me since half my order was in. still waiting for a call back.
Excellent service. Bought set within 15 minutes.
Fantastic customer service. Tanya Pack was a complete pro
I was upgrading my previous sofa via insurance I purchased from Raymour & Flanigan. The manager was super polite and very accommodating to our replacement needs. We reselected and made arrangements for delivery. Delivery day arrived and the transition went smoothly and efficiently. The 2 delivery men were super polite and got the job done early, fast and smooth. This is my 4th purchase with Raymour & Flanigan. Happy wife = Happy life.
Tanya was great, very attentive and patient.
While I love my couch from here and the price was great, the customer service was horrendous. I purchased it on July 3rd and I was told it would be delivered on July 23rd. The day came and went and no one called. I contacted the salesman and was on hold for over an hour... then he just hung up. I called back to be left on hold again with no response. I was then told it would be delivered in a couple of weeks. That date came and went without a couch or a call. I was given a new date and that day came and went without a call or a couch. I was then told it arrived at the end of August, but it couldn’t be delivered for another 2 weeks! The couch arrived on September 3rd.... 2 months later with no explanation! I then tried to write a review on their website and it seems because it was negative in their eyes, it wasn’t posted. I’ve not seen such horrible customer service from a place in such a long time.
Matthew Sepulveda was so patient and informative. We had a fantastic experience buying furniture for our new apartment. Thank you Matthew and the wonderful staff at Raymour!!
First time there,got about 6 thousand dollars worth of furniture,wife was happy
Never again. The experience I had with this specific store is unforgettable. Please make sure that your items are available. If it is not in stocks, the sales person will give you an estimate date. Do not buy it. I did and waited month and half and then I had to canceled my order because they changed the date 3 times. However if you dont have any problems with getting your items after months than its ok you can go and shop. Good luck.
Serious delays in furniture delivery required that I called the store to get the full story. Finally had furniture delivery and it wouldn’t fit. Not sure that they really tried. Trying to get a replacement delivered . The store manager has made assurances that he hasn’t made good on. I even contacted the corporate office @RFcares and can’t get anyone to pay attention. Terrible customer service and follow through. Store doesn’t even answer the phone.
Raymond Medina has been an exceptional sales representative. We have come four times to buy furniture. He has delivered an outstanding service!
This review is based on my delivery experience with Raymour & Flanigan Outlet Store. The delivery man that arrived at my building was extremely hostile and aggressive. He fought with several people in my building, including myself. The maintenance staff were super helpful and trying to advise them of the mirror in the elevator together with needing to use an elevator key to hold open the door. The delivery man was so hostile that he got into his personal space and started arguing. Not being protective because of COVID or anything of the sort. It was as if he wanted to fight. He was taking up room in the hallway and a neighbor of mine needed to pass and all she said was Excuse Me, may I pass and he screamed at her as well. Once they got to my floor, they said the ceiling on my floor was not long enough but they had the sofa standing upright. Then, when they were leaving my building, they fought with the maintenance person again, who was trying to help them and hold the elevator door. In my entire life, I have never experience such misallocated aggression, anger and hostility for no reason whatsoever. Then, the delivery person turned around and got aggressive with me and got into my personal space and started flaring his arms and screaming in my face. I had to step back and walk away. It was an extremely frightening experience aside from it being embarrassing for my building staff. This experience has left me shaken to the point that I cannot work right now. I was literally crying and shaking afterwards. The professionalism was not there. I think such a reputable company like Raymour and Flanigan should do more of a background check on their delivery members as they reflect the company as well. Again, this review is solely on the delivery members. I would rate this a negative zero star but that is not an option. Be extremely careful with the delivery members, I did not feel safe!
Really great store. Staff is really nice! Had the pleasure of working with a gentleman named Ruddy. He did help me get the perfect mattress for my mother which was amazing and was even offered some water. Giving 5 stars for great customer service and a nice looking store. Thank you.
The customer service at this store is terrible. On the day of delivery, we were told that delivery was going to be between 12:30 and 3. Around 4 we call the store and we are told they having trouble with the trucks. But why wait for us to call you before you let us know? Around 5:30 pm the furniture is delivered , with one piece missing. We were told this by the delivery guys. We call the store again, and we are told it arrived broken to their warehouse blah blah blah.... 2 weeks later the other piece is delivery and the top is broken. Again we are the ones who have to call enquiring about it. Our sales person, is like they’ll sort it out in a week . It’s been a week of waiting and still haven’t heard from them. Mind you it’s always us who have to contact them to get an update.
If zero stars was possible that is what this location would get. We placed an order for two dressers on August 15. We were told that they had to order the items from the warehouse and we would be scheduled for a delivery date once the items got to the store from the warehouse. Two weeks ago we received a call from one of the employees informing us that the dressers had arrived at the warehouse. Naturally, we were incredibly excited and wanted to schedule a delivery date ASAP. We had been living out of boxes for the longest and were super psyched about receiving our dressers. The Raymour and Flannigan employee told us that our projected delivery date was September 8 and that someone would follow up with us to process the final payment and set a time. Fast forward two weeks later, no one ever called us back. Thinking that we were still scheduled for a delivery date of September 8, we finally called them to find out what time we should expect delivery of the items. To our surprise, no one had scheduled a delivery of our goods. In fact, we were informed that the next available date would not be until September 17. What?! You guys failed to follow up like you promised you would and now were the ones being inconvenienced for yet ANOTHER TWO WEEKS! We were told that we would receive a call from the store manager. Almost EIGHT hours later we get a call, but not from the manager. Oh no, apparently solving customers problems was too far beneath Raymour and Flannigan managers. Instead, we received a call from a very helpful representative. However, she was very limited in what she could do because she had to keep emailing the manager for clearance. We were told to go ahead and complete the payment because this was the only way delivery could be scheduled. Done - payment completed. We were then told that there was absolutely no way we could be accommodated for delivery this week and the next earliest date was September 17. Are you SERIOUS?! This store inconveniences me, tells me not to do anything until they call me back, the NEVER call me back, tell me that a manager will personally get in touch with me, the manger NEVER calls me, and now somehow I am expected to be understanding? Absolutely not! You guys messed up - not me! Oh, well offer you store credit. I DONT WANT IT - I WANT MY FURNITURE! Do they seriously think that I will EVER patronize this store ever again after this experience? Most definitely not! And I will be sure to tell everyone I know to do the same. This has been an incredibly frustrating and disappointing experience. I decided to go with a store that was supposedly highly regarded and reputable. Clearly, I should have gone elsewhere. This was a terrible experience and I need to find a way to contact a district manager or someone. This is completely unacceptable. Supposedly a manager will contact me tomorrow before 12 because its not like I have a job or anything. So once again, I am expected to rearrange my life because someone at Raymour and Flannigan failed to do their job. I am so disgusted with this company and this location in particular. No, I absolutely DO NOT recommend this place.
Our salesman Christopher Barnes was extremely helpful and easy to work with. Made our shopping experience pleasant and easy. I’d definitely recommend this particular location to family and friends. Thank you.
Excellent in-store experience with the sales people and the customer service was just as excellent when we asked to change one item! Cant wait for the new bed!
RED FLAG! Found lovely furniture and was reasonable priced .Delivery guys put a bad taste in my mouth .Horrible customer service and they had a bad attitude. Beware if you get the delivery guy William Bryant. Horrible!Asked if they could just leave it in the lobby and said yes but our protection warranty would be voided .Came back outside and they’re gone with my furniture!Jason the manager wasn’t very helpful either and instead offer us to spend more money than needed .Only great thing was the sales person Anne malcomson. Friendly and helpful .Never coming back to this place again.
They have a beautiful showroom. You can order to pick up however, the only thing I didnt like it that they open the packages in the entrance so you can inspect them. Per their policy, if you chose not to inspect, you take it home at your own risk as there are no returns. I get it, but its time consuming and definitely shouldnt be done in the entrance. There should be a designated area for there and there should be more one than one person assigned to this task as I waited over half hour for rhe customer ahead of me to finish their inspection
Thanks to Matthew Sepulveda welcoming spirit and he is knowledgeable about the furniture he was so patient and passionate about giving me a unforgettable experience I came in for a bed straight from my dialysis not feeling well but he was accommodating and expedited my purchase I actually purchased two bed and only came in for one ill be back
Angela was super helpful and patient! She was great and is bilingual! This place is great! Great prices and amazing customer service! Will be back!
The family and I went to this location and walking in no one said anything, 15 min in the store still no one has approached us, we try to contact someone but they “the sales floor reps.” Rather stay in a group to the corner. To think we drove from one store In Elizabeth nj, to this only to get the same treatment. I rather buy in a small place in the bronx then to spend a dollar here.
Outstanding!!! The Yonkers outlet is just outstanding!! Isabelle and Giovanni were incredible, knowledgeable and very patient. I would recommend my friends, family and enemies to them. 5 stars!!!!
Horrible customer service, delivery was suppose to be scheduled for 11/23, I received the confirmation email with a specific time range and when we tried to confirm because no one had contacted us we were told that we wouldn’t receive our delivery the day of. When calling the store no one picks up the phone, I called all day, when someone finally calls it is already more than half way through the day. Moved into my new apartment the same day the delivery was scheduled for because it wasn’t available until then. Now we don’t have anything to sleep on. Horrible customer service!
Ordered a rocker recliner four weeks back and was promised delivery within 2 weeks while ordering. Called customer service thrice but they couldnt help other than saying its still not on stock. Not going there again.
I remember when this spot used to be a toys R us. Other than that the store has some great furniture selections and good prices. Definitely worth a visit. Just kinda out the way if you dont drive to this spot.
I really loved my experience with one of the consultant. His name is Ronald Medina. I had forgotten my mask and wanted to buy a couch . i asked one of the store manager, Mo for a mask and he asked me why? . i was confused and distraught, Ronald went to get me a mask and helped me .
Marta was a great representative. She was attentive and patient.
Amazing customer service. Thank you for your service! Nafis Altaf was an amazing help.This is the 2nd time we’ve worked with him.Will be back again!
Tanya was amazing and very patient with us!
Good, easy shopping experience. Chris was helpful but not pushy. Found what we were looking for right away. Can’t speak to the item we purchased as it won’t be delivered for a month.
Jacqueline Mercedes is a excellent and professional salesperson.
Horrible service they Told my wife and I that some of the stuff we chose was in stock. At check out it was a whole completely different story so we pretty much got tricked into buying, we had no choice at the moment so my wife and I make the purchase. Now it’s been a month and I still haven’t got anything I called the store for three days in the role and no one calls me back or pick up the phone to give me any status on my order very disappointed I won’t recommend this store.
I was there for about 40 minutes, and nobody Cared to see if I needed any help,even after I asked. Guess I didnt loon equatible or white enough. Funny thing is I actually was very interested- to the point I would have actually made the purchase. I guess its off to the new Rochelle locationTl,dr: nice stuff, if you could find someone to assist.
Very satisfied with the service we received from sales person Ronald Medina we purchased a bed and returned to purchase a sofa.I will return to buy more, thank you Mr Ronald Medina.
Worst store you can possibly rely on.. purchased a set of sofas on Dec, 26 and got an estimated for Mid January 3 months passed by and still no delivery. When I got in contact with the store they told me my item were out of stock and wouldn’t be available until April 15 and then I would be able to schedule a delivery after that day. Unbelievable wouldn’t purchase from that store again
Angela Ramirez was a joy to work with. She was extremely helpful, patient, and informative. She helped make the entire experience easy and stress free.
Tammy is a super star great vibe and energy. Helped us get the best pieces of furniture in the house.
No one greeted us. We walked the show room browsing beds and throughout the 45 mins spent there,we were never engaged by a sales representative. I ended u making my purchase at Matress Firm as a result of the poor customer service.
Great Service. Will was so helpful!
Came to pickup two couches for our church. Support staff pulled and helped us load into our Vans. Quick and easy. Great service.
Fitst time, although it is a warehouse, just looked like any of their stores.
The worst place to buy furniture. I bought 4 dinning chairs 2 of them came Damaged. When I called the store to report the damage chairs the manager was super rude to me. When I spoke to him over the phone All I said to him I don’t want the money back just replace the 2 damage chairs and his response to me was take a picture and email it to customer service but he never gave me the email add.
The worst store Ive ever been to. Horrible customer service. zero stars would be too much. Their very nice when taking your money but 4 months went by and I still have no couch and they could care less. Apparently, Theres nothing I can do is the company motto.
Isabel Valenzuela is great, she was very helpful with getting our dream couch! Highly recommend her!
Tanya was great and really helpful.
The sales staff was fantastic on the floor… They provided information without pressure… We ended up purchasing a sofa and love seat and a floor lamp… Two days before the scheduled delivery we got a call that the floor lamp was back ordered and wouldn’t be available till the beginning of December… We were OK with that and patiently waited for our floor lamp… The couches are beautiful and work great in our room... But the floor lamp odyssey started then… They never called us to update us but rather we had to call them to ask questions about the floor lamp… Five times they told us that it would be there on a certain date… And five times they never called us to tell us that it wasn’t there… We had to call them to find out that it wasn’t there… Finally after waiting a month for good customer service and for timely information we decided to just cancel the order for the floor lamp… Be careful: if your stuff is in stock you will be very happy but if anything is backordered expect to never hear from them in a timely fashion unless you stay on them and call them… Other funny thing is they promised me this magical gift card to make me feel better but after we canceled the floor lamp never heard anything about the gift card again… Why didn’t they just give me a partial refund on the couches… I also spoke to a manager who never gave me any updates...The sales people are incredible but the customer support after they have your money sucks!!!
Marta was patient and informative! Very helpful!
LATOYA LATOYA LATOYA! Truly a God send who handled my issue with superior customer service and care! I cant thank her enough, a total gem!
We bought a sofa back on December 2020 and it was suppose to delivered on 24th before Christmas but we didn’t get it until New Year’s Eve and nobody let us know about the delay on the delivery and when we got it it was defective and it took me and my husband 5 months several trips to the store and more than 30 phone call to get it fixed ,costumer service including managers are terrible ,I will say managers are the worst at this store because it is almost imposible to speak to one of them and once you actually get to speak to them they make you feel like you are less and annoyed them and get no help at all.
Tanya was wonderfully helpful and very sweet!
Christopher Barnes was the most helpful very poliet. And help me find exactly what I want. I would go straight to him again
Very horrible experience in this store i will never shop again... i have purchased a bedroom set in august and now is end of December and i had to wait for my bedroom to come I received some pieces still missing the bed and te mirror they cept telling me next week next week and the horrible story was they called me yesterday Because supposedly yesterday my bed should arrive at the store but because of the snow it had delayed and they told me it will come for today at. The store and today they told me that i can go and get it soni go there and my bed is not there i don’t know how they had me waist my time going there and nothing arrived on the store they had the worst customer service they never pick up the phone is just so bad experience with them ...
Tanya needs a raise asap, thank you!
Customer Service was Great, Thank you Ronald Medina. Your Customer Service was Awesome.
I got a sofa and a bed set sofa came damage and i told them and is been 5 months still havent got my sofa yet also sales person told me that it will be 0% apr ,but when i look at my statement i was getting charge interest on it , i when back to the store and they like no you didnt requested for 0% and the manger said i will call you and see what can be done but is been 2days no call from them , they are the worst people i have ever deal with please dont do at this location the central ave one is way better i wish i can complain somewhere for this people , they also response on the google comments so people think that they are helping customer is not true when you email them no response back from them
Friendly, professional staff. Large selection of furniture. Went for a reclining chair wound up buying a whole living room set. Geat prices.
Love the choices, Very helpful And polite staff. Had no intentions of buying anything just win into look and ended up purchasing a couch and a chair
After one bad experience with raymour I decided to try to give the outlet a chance. Sales rep was so unprofessional and did absolutely nothing. Wound up canceling the order I placed. I’m done with raymour. Customer service was terrible and when I canceled they really didn’t seem to care so the hell with them
Angela was absolutely wonderful and had great customer service skills. Provided customer with variety of choices and options for puchase.
Great customer service. Rudy and Christopher Barnes did an outstanding job in assisting us with our purchase.
Chris Barnes,Thank you for not being pushing and giving us time to shop. It was a pleasure shopping at Raymour & Flanigan.RegardThomas J VaughnOwnerControl Air Solutions,LLC
Worst services ever not buying again from this store or from raymour & flanigan again we waiting for a whole year for a delivery and we explain theSituation about how to delivery and they say ok andthe day the delivery finally arrives, the workers get lazy, they dont make the delivery because it has to be done, its uncomfortable and the store knew about the situation and on the day of delivery they only told us that they couldnt choose another thing or that I do it myself but that they are not responsible in addition to expensive bad service I will not buy or recommend this store or this franchise
Matthew was very attentive, professional and courteous. Keeping my fingers crossed for a punctual delivery.
Price was very affordable. My dresser was assembled for me for pick up and the gentlemen even helped load it in the back of my truck
Tanya was very helpful and kind!
Im happy with my bedroom set.
Chris was great, super sweet and helpful, kept his distance so we weren’t pressured or uncomfortable and make sure all our needs were met. 🙂
Wonderful service by Christopher Barnes.
Great service! gabby helped us so much! we just got a new couch! cant wait for it to come in!
The customer representative was very friendly and respectful. Lots of furniture to choose from and high quality
Ronald is the best at this! He’s so respectful and professional! Thank you so much will definitely be coming back!
Horrible! I purchased a sofa it came damaged and was extremely stiff and hard !!!! when I tried to Set up a return with the sales manager within less than 24 hours he said nothing can be done
The furniture is fairly cheap in price compared to other stores; unfortunately, the quality of the furniture is rather poor. Whether you should shop here really comes down to which is more of a priority for you, budget or quality?
Excellent costumes service Miss Gabriela an excellent representative for her help and dedication both looking and she always with a smile thank you person as she gives you wish to return.
Angela was great! Really helped me find the mattress I needed for my sleep discomforts. Thank you Angela!!
Cant speak about the store but was in the outlet for 20min 3 salesmen not one even questioned if I need anything.
Our salesperson, Rudy was amazing. Everyone should go to him at the outlet store in Yonkers
Bargain price furniture with limited color/style choices . .. good store for those who are on a budget and willing to choose from a select few options ...
A nice store but I wish I went to the main store before making my final decision. Or showed my salesman what I saw online still got a great deal with excellent customer service
The worst place to shop price to high ...and my order arrived today 1/31/21 after two weeks . They send me the wrong order damaged mattress....and they don’t accept return ... I’m going to file complaints with business court.
Matthew Sepulveda at the outlet in Yonkers, NY provided outstanding service! Totally recommend this store...excellent service!
Great pieces at reasonable prices.
Christopher was very helpful. Just purchased a sofa recliner. Great price & very comfortable.
Quality of offered furniture is good , Can get ordered stuff within 3 days, that is why I always come to this store.👍😀😀
Loved the prices and overall they had great furniture options to choose from.
Jacquie was amazing - very patient and helpful
Gabriela Maldonado was very pleasant and gave us all the answers we needed any future customer please dont hesitate to ask for her.
Great our sale person was the best !!!!!! Took his time with us . No rush, I mean really great guy.
Very good service. Nafis is great. Had a wonderful experience. Will be back again soon
Chris Barnes was very helpful and professional. He made our experience very pleasant 🙂
Customer service is great
So far the best prices ever !!! Good quality and costumer service.
Ronald Medina was my salesman. Very helpful without pressure to buy.
Very good, efficient service. Very nice and helpful. Chris was exactly what we needed
Good selection, knowledgeable staff. If you can, ask for Zach! He was great.
Nice place and Ronald medina was very helpful
First time here. Nice selection of furniture in all price ranges.
Good deals, limited options.
Great place .... great help and got what I wanted for my son .... will definitely shop here again
Great options and excellent service!!
This location was fairly busy but they still greeted us on the way in and pointed us in the right direction for what we were looking for
My experience was excellent.. My new favorite furniture store...
Chris helped us buy a table, very friendly and helpful!
I am very disappointed with their selections I will have to wait till next season to see if they come out with better selections.
Total reviews rating 4.3
199 Reviews for Raymour & Flanigan Furniture and Mattress Outlet 2023:
Review №1
2022-03-26They are a good people to do business with, specifically Martha help us in everything and give us the best prices I really happy with this deal, in this store you will find everything in fair prices
Review №2
2022-06-21Christopher Barnes was an excellent sales associate who helped us find exactly what we wanted and had a great sense of taste. He was extremely friendly, thorough, and helpful throughout our entire shopping experience. Next time we need any furniture, we will be sure to come back and ask for Chris!
Review №3
2022-06-19Great variety and classy display, good amount of inventory. We saved atleast $2000 on our order. Customer service experience was the best Ive experienced. Better than Ashley, Reymore Base Store. There were a variety of finance options and the sales team were ready, willing and able to meet us half way. They were very patient, knowledgeable and supportive. I am very grateful to Christopher for his support, understanding and quick thinking. 🙏 I am so excited so delivery soon! Will be back very soon!
Review №4
2022-03-29SIX CARS WERE BROKEN INTO on the parking lot in front of this Raymour & Flanigan Outlet location, last weekend, in broad daylight. No one noticed until the damaged was done and peoples personal items were stolen. Police responded and said they could not do anything because the cameras did not work. We were all informed that this was not the first time this happened at this location. I spoke to a Raymour & Flanigan customer service rep two days later, when they returned my call, to discuss the incident. I was told that the cameras facing the parking lot belonged to a previous toy store, which was there before this Raymour & Flanigan Outlet. Also, that this is a PUBLIC parking lot, and trusting your vehicle in this space is just a chance customers choose to take. I informed the representative that, yes, customers take that chance believing those are working surveillance cameras (there are no security guards). Someone could get hurt and there would be no way to hold anyone accountable. This company was incredibly insensitive and dismissive in the way that they handled this complaint. Based on my interaction with this representative, I realize that this company neither cares to protect their customers nor to make things right with them. Public parking lot or not, this happened in front of your store to a group of your customers, and this is the ONLY store on this parking lot.
Review №5
2022-04-10My experience with Tanya was great. She didnt rush me, and made a lot of wonderful suggestions that helped me with my choice. I will happily refer any of my friends and family in the near future.Enid Richards, happy customer 😄
Review №6
2022-04-10Sale expert Tanya took time to be very specific to answer all my questions about furniture , knowledge on financing and all questions I had concerning all items within my order. I am thankful and grateful that she extended herself to my family by (in detail ) on how payments work , the best dressers and beds that would fit best for my family . Thank you very much
Review №7
2022-02-10Martha was extremely helpful during me and my girlfriends visit. She got us a sweet deal on a beautiful Queen size bed frame and Dresser. If you are in the market for a new bed frame she has the best recommendations.
Review №8
2022-05-27I will tell the people don’t buy anything from that place . I have Furniture bed mattress and dresser not even two years in and it’s falling apart. I’m now fighting with the fake manger and whomever else. The workers need a class on customer Service and how to deal with the customers. I made a mistake of giving them a play know when I should have went to Bob’s Bob’s furniture is strong and it’s worth the money and it stands up for his name. Raymour and Flanigan furniture is very weak and their policy isn’t good either when something goes wrong they come out they service it they service it then . You would think when they come out to service it it will be fixed the right way. All I’m gonna say to the people do not make the same mistake I made
Review №9
2022-05-12I had a wonderful experience at this location. Best customer service I could have asked for. Their employee Will Cortes was inviting and informative. He was not pushy at all. He gave us space to browse and answered every question we had once we were ready.
Review №10
2022-05-18Tanya was very helpful. She helped me finance furniture for me and my sister. I was afraid I would not get approval but she was able to pull through and help me. Id definitely recommend her if your looking to buy any type of furniture