Delivery
Yes
Comments (199)
Ben was the gentleman helping us out with our purchase. He kinda knew right away what we wanted. He found our match and offered us an upgrade on the bed. Found us a great deal, it was fast and sufficient. My family and I will definitely be returning soon for more furniture.
I loved the service I received from Sergio Barrera. I first visited the store months ago manifesting I would win the housing lottery. He showed me different pieces of furniture that I could possibly buy. Months later I found out I won and I went back this month and ordered a bedroom set and a sofa. He definitely deserves to have his own business.
I am giving the customer service department the one due to the fact that my daughter and I ordered furniture from them at the same time but we lived at different addresses. We also gave different payment information but it confused them so that it took several calls for them to get what furniture came to me and what went to my daughter I am hoping we get the furniture before the holidays Thinking about finding another store to finish furnishings my new home I got several pieces that repair had to come out and adjust or bring finishing touch for you have beautiful furniture but bad quality control
I really felt like Stephanie Torres cared enough to make sure I was getting quality service. But I have to say, if people that work there are threatened by my Golden brown skin, and huge gold plated earrings, and my dressed down attire. if you think I didnt work for my money, I can help connect you to anti bias trainings and workshops. These workshops has helped lots of people since the start. These trainings helps you to understand your unconscious biases to help you maintain a healthy mentality when making fair judgment! Thank you.
I visited this location on several locations. This store is located inside of Bronx Terminal Mall. It’s accessible via public transportation trains and buses. There is also parking on the street or in the parking lot. However, if you park inside of the parking lot you will be charged. I’ve purchased a bedroom set and mattresses from this location. My mom has also purchased items from this location. When I initially visited the store, I met sales representative Javier. Javier was very helpful, and patient. Whenever I return to the store to make a purchase, I always ask for him. He’s off on Wednesdays and Fridays. When ordering a mattress, they literally deliver it the next day. I’ve received my furniture in excellent condition. I’ve even ordered furniture online without seeing it in stores and was happy with my purchase. Sometimes you can catch a great sale. I received a free adjustable base with the purchase of my mattress. They also offer complimentary water for the customers.
This is one of the worst sales experiences I have had in 40 years of living. I am dealing with constant issues since last year when I purchased furniture with Raymond & Flanagan at the Bronx Terminal. The sales reps are not knowledgeable about the services of the companies they work with. The delivery guys were rude and damage my furniture. and the customer service rep is unprofessional.
Very good experience at this place Velinelsa Lora was extremely professional she was patient made the whole process easy and comfortable Raymour & Flanigan will now be my go to for any furniture need
I love my new reconyx reclining chair and sofa I am so very relaxed when I come home I look forward to sitting in my recliner chair and relaxing on my recliner sofa it was the best deal and was the best thing for me and my family I want I love my Raymour and Flanigan furniture set
Raymour and flanigan is a lovely store the shop that they have quality furniture and I wouldnt mind going back every all the time I need to buy any furniture for my house
Rossilyn Guerra was spectacular, she was extremely patient and very helpful , she had great spirit and I would recommend her to anyone who walks through the door , YOUUU GO GIRL 🤟🏾
Sergio from G3 is the best. He knows each brand exceptionally well. Highly recommended - went above and beyond.
They have a wide variety of things that for your house, everything is over price, if youre a patience person you can find what you looking for foor less, I bought my room set there saw it somewhere else a couple of hundreds dollars less
Excellent help when buying my furniture! Great customer service!
I feel that the staff needs to be more patient when dealing with customers. I feel like they just want you to go buy the first thing they show you as if they are on a rush instead of allowing you to take your time and walk around and find something that you are really happy to buy.
Very good, respectful and helpful. I like the first time I came I asked questions, he answered. I had to come back!
Looked online for bedroom set, living room set and kitchen island but everything i wanted was on backorder. Decided to visit this location and Eder Trinidad gave us everything we needed and more. He had patience and great advice. Thanks for everything!
My experienced has always been extremely above average and always a pleasant surprise, since I order on line, basically sight unseen, the merchandise is above my expectations! The delivery guys are so nice and cordial, on time and respectful of their elders, which is a plus and another reason why I purchase all my furniture needs from RAYMOUR & FLANNIGAN! Quality Guaranteed! Consider this store, if you value great customer service as well!
So much quality and elegancy, from the moment that you enter to any Raymour & Flanigan Furniture store, you just feel it the good vibes, nice services, very attentive right away you have a person just with you paying attention to any need you have or question, was just excelent, I recomend it to all and everyone person that really want the best of the best in every aspect.
Needed help with an online purchase, which was a gift to be delivered to a family member. Was not positive how that would work, so engaged in a chat and spoke with Luis A Vasquez, who was personable, professional and made the entire experience easy stress-free. Thank you so much for all your help and for representatives like Luis! This is the reason I have been a long-time customer.
Raymour never disappoints! Excellent customer service! Special shout-out to Stefanie who was super patient & super helpful even with the most indecisive customers such as myself! She helped me pick the perfect dining room table! Thank you Stefanie!!! Your amazing!
I really enjoyed my shopping experience online through chat. It was like I was right in the store. The representative who assisted me .Went above and beyond to take care of me. I was able to purchase my order through chat. The representative went above and beyond to help me go through the process of ordering on chair . Thank you so much for my shopping experience online with excellent customer service.
Excellent service and customer service experience from the salesman a soon as we walked through the door. Knowledgeable and informative. (Dio)
Employees were very helpful. Rosanna wss very helpful. The furniture is nice. Didnt give it 5 stars because its expensive.
Luis is the Best Thank you ❤️😍 he helped me out alot 😁😁
Nice interior. Customer service was helpful. I wish they had more than one customer service rep just because when picking up my items I got lost and couldnt find the location. So although they did a wonderful job to assist me, that can make things easier for the customers and the employees by hiring additional staff. I know how it is to be overworked being that I come from the healthcare field. Overall, decent place to get furniture.
I buy a couch from there a year ago, I went back to maybe change o purchase another one, but the costumers services is a big O they look like depressed and dont want to be there 👎👎
After a 6 month nightmare with back and forward with customer service and repair center i was given a refund for exchange , so you can only imagine my fear of walking in and dealing with a reselection. However Darlene the floor manager made this so smooth and painless i was in an out within less then an hour. By Helping make a much better selection and all within the credit budget. Thank you so much for your help and expertise and being compassionate and understanding of my situation.
We had a wonderful time Kay was excellent with costumer service she helped us with all our needs. Thank You
I got the best saleswoman ever thank you so much for your assistance in it .
My mom and I went looking for a specific sectional and our assistant Mike was such a great help. He was so patient and informative about ever piece we inquired. The item we wanted wasnt available so he showed us many options that came close and we ended up with something great. Thanks again Mike❤
Awesome service via text. Wanted to place order online but needed different delivery date. Reached out via text, regarding my request, with a very quick response. Needless to say, I placed my order, made payment and received invoice, via text with representative. Great purchase experience 😊
I had a 5 star experience! Trinidad helped me purchase a sectional and 7 piece dining room set. Their floor models appear to be good quality. Delivery & assembly isnt free. The cost varies with your destination and purchase price. I purchased their protection plan too. Dont buy Bobs Discount protection plan. Im sorry I shopped there. My total came to about $5300, which includes my sectional, pillows, dining room set, protection plan, delivery, assembly and tax.
Excellent customer service, Eder Trinidad helped me buy a couch and table.
Luis was amazing the whole way and definitely patient as my Husband and I went back and forth on what we wanted.
Great Overall Experience!!I visited several furniture stores over the weekend where it seemed the employees either weren’t being paid for their time or need more training. Could be either or but then I decided to visit Raymour and Flanagan at Bronx Terminal and Javier was super helpful. He greeted me at the door let me look around for a few mins then came over and started asking questions about what I was looking for. He made several suggestions and finally helped me make a decision. Javier was super helpful, patient, knowledgeable. He was great!
Luis Vasquez has gone above and beyond with the customer service!! He’s the sole reason I didn’t buy my furniture online! He helped me find the perfect mattress and when no one else offered to help me! If all the associates were like this I would only shop in stores. He should train all of the other employees and deserves a promotion or something - for the best experience just ask for Luis!
I get a nice sofa spacial as they say but I finally paid 1600 in total with warranty for 5 years. I have sofa recliner for long l 5 years
Came in to get a replacement sofa and the experience couldnt have been better. Very friendly, attentive service and Frank was very helpful while we were making our selection, also very knowledgeable (even with regards to the Casper dog bed, which is only available online). The sale prices were extremely reasonable to boot; we were very happy with the whole process.
Me and my boyfriend came in looking for a sofa and JAVIER VAZQUEZ, Home Furnishings Consultant, gave me top tier expert service! I am totally pleased and satisfied with how precise and welcoming his customer service was. He was patient with my decision making process! I am leaving the store satisfied and content with my purchase, relieved that Javier has helped us so much! In and out in under an hour and found the perfect couch! 👌🏾 thanks Javier! Hopefully everyone reading this comes and shops with you! ✨👍🏾
One of the best experiences ever! If you go ask for Stefanie. She is knowledgeable, professional and hysterical. I felt at home. Great deals and tons of choices. It felt like a moment with my girl rather than a sales experience. Manager of this location is amazing as well!!!!
If I could give negative stars I would! Spent over 2k in order to get some furniture. One of the dressers had a drawer broken and was off track. I contacted the store and they sent me to a 3rd party to have them come and fix it. She tried to schedule an appt over 6 months away. I told her It cant take that long. She redirected me back to the store to a manager stating he can help me faster. He took my info said he would call me back and update me on the day they would come. Never called me back! The 3rd party called me 1 year later telling me they are coming out to fix it! No thanks we bought the part and fixed it ourselves over 9 months ago! We have new furniture after 1 year! NEVER EVER GO HERE unless you want to pay $2000 for broken furniture youll have to fix yourself!
Priscilla was amazing! She took her time with us and explained everything in details. She helped with different options with the furniture packages and also with financing the entire order and kept us hydrated with cold refreshing water bottles. My first experience was great and would return in the very near future to complete my home furniture shopping ..
Best customer service. Very patient. Listened to me when I explained to them exactly what I was looking for. Gave me choices of different items to choose from. Quality of furniture is excellent. They stand behind their products.. Would highly recommend to family and friends.
Very poor customer service. As soon as I walked in with my family no one greeted us on our entry or even acknowledged us. We walked around the whole store and no one approached us once to ask if we needed assistance. On the way out as I told them thank you for helping out sarcastically. All of the gentlemen replied with a sarcastic your welcome and a wowww. Egregious behavior from these employees that are supposed to represent this company. Raymore and Flanagan should really send out a corporate advisor to make sure their employees are not subpar.
Frank was patient with while I tried to make up my mind about which piece of furniture I wanted. He was very informative about the pieces and the options I had to finance the purchase. The staff was friendly and helpful.
What a terrible experience! After walking in (not being greeted) my friend and I walked around aimlessly for around 30 minutes before anyone was able to help us, even after we asked for assistance! The people behind the customer service desk called on the overhead for assistance to come. My friend and I were left her own devices as we tried multiple mattresses to see our comfort level. We literally laid on every single mattress in the store before finally a sales person came to us and then made us lay down on the exact same beds we already laid on, even after addressing that we didn’t like a particular bed. After being told to lay down on around four beds we’ve already laid on and we knew that we did not like, he finally listen to us and followed us to the bed that we did like. The “beauty rest silver pillow top” which online was on sale for 719, But in store they had it on sale for 899 and they were unwilling to match the online sale price. Long story short we went right around the corner to mattress firm and purchase a mattress there. we were greeted immediately and had a wonderful time... If you are looking for a mattress avoid the store instead take the extra steps go around the corner and go to mattress firm ask for diamond or pearl and you will have an amazing time for sure!
I had a beautiful experience with my associate Rossyln G and manager Manny. Looking forward to enjoying our new bed set thanks to their patience. We will be back again.
Sergio Barrera, very positive. Good customer service & down to Earth
Looking for furniture at Raymour & Flanigan was a breeze. I knew what I wanted and the sales associate knew what I was talking about and helped me get everything I needed for my daughter’s room. The place was clean, everyone was friendly and did I mention, they had everything I needed!! Great place and I will definitely shop there again.
Mr. LUIS VAZQUEZ is an expert in customer service. His dedication to customers is beyond what words can explain. I recommend that if anyone wants to shop at Raymour and Flanagan at Bronx Terminal Market, just ask for Luis and you won’t regret it. Thanks for your service.
Luis Vasquez has been exceptional with his service and going above and beyond on keeping me updated with all of my pieces that I ordered! Thank you so much for your help and keeping me up to date on everything!!
My experience at Raymour & Flanigan was a great one, I came in the store knowing exactly what I wanted. Rossilyn G. helped me out she gave Phenomenal Customer Service. The next time I’m their I hope she’s their to assist me again.
The foldable bed screws need to be longer. Under the bed spring , so that the bed is not easy to break.
Eder Trinidad was amazing from beginning to end. He greeted us upon arrival and introduced himself before walking us through all the Queen bedroom sets. He answered all our questions and even gave us time to browse around by ourselves. He delivered exceptional customer service. Thanks again Eder!
Not that Ive made a purchase but the last few times, Ive been in the the prices seemed the same from sale to sale. That and the prices are never clearly displayed. Like they want you to ask for help. Prices seem high anyway for furniture that doesnt last.
Agent Desire treated me like a valuable customer! My experience was fabulous! Manger Manny Rivas was a manifestation of Desire! They both were awesome! Way to go Raymour & Flanigan!!
The lady who helped me was patience and understood what I was looking to purchase. What I did not like was I just spent over $4,000.00 prior to this purchase and the sales lady requested a 50%discount on delivery and it was denied.I have friends and family who purchase from you and to deny me that was a slap in the face.
I can say I have been to too many Raymour & Flanigan and this is the best service I have ever received from Luis Vázquez. He very professional and his customer service is exceptional, I’m a happy customer. Thank you Luis Vázquez for your service 😊
Me and my fiancé came to this store today, to buy I barroom set. Eder Trinidad was our seller and he went beyond and above. He made our experience so simple, very friendly and helpful. Thank you so much Eder, I’ll be seeing you again. I sincerely y recommend him.
I love this store just looking thur the window they have the most beautiful furniture make you want to take every furniture home lol..so amazing they even let you sit on them so soft and representatives are very helpful and nice
Working with Velinelsa Lora was the mostWonderful customer experience I’ve everhad. Not only was she totally professional and skilled In guiding me throughout the process, she was also patient and kind in her approachhelping me through what I needed tounderstand. She is a total asset to Raymour &Flanagan and they are fortunate to haveHer on their team.Jill Spector
We are very satisfied with the expperience we had while Buying our furniture , Priscila helped us at the store BTM un the Bronx , and she adviced us with patients and gave us our time to select the right size and the best option for our taste.Thank you a lot.
Service was great, Ms. Lora was patient and informative. Going back to get more.
My visit to the store was great. From the moment I got to the store, Rossilyn Guerra was extremely helpful. She along with her supervisor, I believe, helped me find the exact piece of furniture I was looking for on the computer. Even when I said I was going to take a look around before deciding to order, she was great. Everytime she saw me and my brother, she would ask if we needed any help or if were ready to order yet. Was never pushy because when we said we were still looking, she said it was fine and for us to take our time.
I received what I ordered but unfortunately it is not what I need. I have back pain every time I wake.
Luis was such a helpful sales rep. Really tried to satisfy my request for the perfect piece of furniture. Thanks for a happy experience with Raymour and Flanagan
DO NOT BOTHER WITH THE USELESS WARRANTY! By far the worst customer service I’ve received for a bigger ticket item. This was the first time in my life that I have had to go to the BBB. Used car salesman tactics regarding pricing of furniture, subpar quality and durability, and the Platinum Protection Plan is the biggest joke of it all. As a mother, would never purchase a sectional without a warranty and it’s as if I did. I attempted to make three separate claims during the first year. The first claim was made as soon as the couch was delivered. Same day. Not one of my claims were fulfilled, two weren’t even responded to! Call the “make a claim” phone number on the website and leave a message. You will not get a call back. Emails unanswered. Not until I made a report to the Better Business Bureau did any of my reported and continued warranty claims get addressed. The reconciliation offering has been unsatisfactory and R&F has wasted my time along the way.
I was helped by Velinelsa Lora and she was very friendly and helpful. She answered all my questions and concerns. I appreciated her patience with my selection for my brand new furniture and mattress. I highly recommend the Raymour and Flanagan store on Exterior St.
Love Raymour & Flanigan furniture. Eder Trinidad is the best! Make sure to ask for him when you walk in he helped me find everything I needed in my budget and was fun to work with! Best experience Ive had by far because of him.
When I first walked into the store there was no waiting. Ms. Estevez [Rosanna] politely greeted me and asked how can she assist me. She was patient and knowledgeable about the merchandise and prices and sales. I felt very comfortable by her professionalism and made a purchase of close to $5,000, which I paid in full the very next day. I will definitely come back to purchase more items for my home!
We needed a mattress set. Family members previously purchased the beautyrest black series a few years ago and they recommended it. Met Rossilyn at the front door. She was very welcoming and friendly. We told her what we were looking for and guided us with the mattress options and the similar style mattress as our family members have. Although they didn’t have the same mattress as it was discontinued Rossilyn, was able to provide us with the updated version. Managers Frank and Darleny were amazing as well. Highly recommend this location for great customer care and service!!!
I have a special relationship with my salesperson Luis. He makes shopping fun and interesting. He is able to find exactly what I need. Customer Service reps are also knowledgeable and take care of business efficiently.
The sales representative luis was well experienced while earning his commission He was able to sell two dresser. The dresser were of good quality and of great color and designs. Thank Luis vasquez.👍👍
Javier Vazquez is the best he got me and my wife all we want it!! Including my adjustable bed bases together with the bed she want it! Very nice and very professional guy. He even inform us of the Purple mattress we even didnt know they had available. We had an awesome experience!
MR Vasquez was very professional and very patient with us, I truly hate when they are pushy about customers purchasing something he was not pushy at all he gave the space and time for us to think what we really wanted .
I had an amazing experience, the customer service i had from Eder Trinidad who was a consultant was spectacular. He helped me find the perfect bed for my grandma who just got surgery, he was very kind and understanding, I really appreciate this kind of good service. Will come back again and I recommend him.
Went to see if I could find a recliner for the hubby but will go to Lazy Boy before I decide. They did have one but it was a bit pricey. This is an ongoing process because my hubby feels as though a Recliner is useless. but will see how he responds once I haul it upstairs in the right spot!!
I would like to gives thanks to Stefanie Torres our consultant at Raymour and Flanigan. She was very attentive and pointed out the different options. I appreciate the patience and courtesy while waiting on the transaction.
I feel the sales lady Priscilla was very professional n polite at all times. She deserve a plague a excess to the company. I appreciate her kindness n patience .
My experience at Raymour and Flanigan was awesome 😍 Eder Trinidad was extremely patient he didnt rush us he was extremely informative about what where looking for and the measurements he didnt try to sell us something expensive He did a great job with his service at least i got a nice dresser😁👍 at a affordable price.
Eder Trinidad was a wonderful consultant with both my husband and I. Great customer service and found all the patience for us to find a new bed. Thank you so much Trinidad.
Great place to buy mattress and furniture! Sale person are very helpful . more excited when I got my delivery the next day!
I was in the shop with my son to purchase bed for my son and daughter attending college. The salesman took us through the necessary steps. Upon reaching agreement, the lady at the counter said she has to confirm from my wife who is the card holder of your business. The Lady spoke to my wife and told her that the information we gave was fake. Meanwhile we bought Two twin beds from your shop and paid within six months. We have decided to return your credit card to you, because you dont need us again. But be careful with that Lady. With her behaviour, valued costumers would be rejected and the company would in the long run be affected. If Care to know my wife on Two occasions was involved for an Award by your company, but due to where She is working She was not able to come for the awards.
Raymout & Flanagan never delivered me a bed set That was ordered and did not have the courtesy to say why.
Awesome 👍The customer service at the Bronx Terminal Market location was excellent. Luis Vasquez was the sales associate who assisted me with my purchase of a new mattress and he made sure i got the best possible value for my budget. This is my second time purchasing at Raymour and Flanigan. They really do have the best product quality and offer various financing plans.
Sergio Barrera is a great sales person g3 store
Sergio was great with my task at hand he was patient and understanding with what I was looking for thank you 100%
I had a great experience at this Raymour & Flanigan location. I purchased my bedroom and living room furniture Set from this location. The sales representative Ms. Rosanna Estevez helped me every step of the way. I was recommended to this location by other customers that made purchases via Ms. Estevez. She made my experience comfortable and simple choosing the right mattress for my bed room. The best couches for my living room set for a reasonable affordable price. I when not too long ago and did not see her there. I want to write this review to show my appreciation to her and hopefully the owners of this location will send her this . Thank You to Ms. Estevez and Raymour & Flanigan for the customer service and for having great furniture.
The sales man was extremely courteous, professional and informative, provided a great presentation and due to his presentation it assisted me to make an informed wise decision. I made the purchase and I am so happy and satisfied wish his service and my product.
Kay was very sweet and helpful. There was no pressure to purchase anything. Answered my questions honestly especially regarding measurements to select something that will fit my apartment.
First, I want to say the sales associates in the show room are EXCEPTIONAL and very helpful. The sales team had nothing to do with the below.I bought a sectional from Raymour & Flanigan in July that included a chaise. After a few months of use the wood frame on the chaise started to cave in. I called the warranty team to come out and take a look since I was well within the one-year warranty. The technician came out, dragged the chaise on its side, completely breaking it in the process. I didnt mind since I was under the assumption that it would be replaced since it was unfixable. After rounds of attempting to get in contact with them, I was then told that they would NOT replace or try to fix the chaise because it was a customer error. I was forced to spend $300 to replace myself.Again, the sales associates that helped me place the special order for the one specific part of the sectional I needed were delightful.
My Associate was amazing!! She met me at the door and was ready to assist me right away! She was very helpful and even helped me with reviewing the rugs and their sizes!!
Pricey. Upon walking in you see a bunch of men just sitting there as if they’re home with their suits on. Only one person was very professional and helped us look around. I told him my budget and still showed me something pricey first as opposed tosomething within my budget. I was just turned off and out of respect browsed with him but was out within 8 minutes. I wasn’t impressed, some just look miserable standing there or sitting around. Now on the other hand, I have been to another very well known cost effective furniture store and let me tell y’all, their service was impecable and consistent. From beginning to end everyone was on point like a TEAM. Glad I did not purchase my furniture at this location 🙌🏽🙌🏽🙌🏽🙌🏽👌🏽🤗🤗🤗
Jaime was very patient and very experienced he walked me through the store I was looking for a twin bed frame box spring and a mattress and a dresser I was able to find it with Jamies help i was able to choose the right Furniture to my liking at bronx terminal and again Jaime is a very experienced associate I was very happy to leave with my purchase thank you
My actual visit to the store was not that bad, I purchased a mattress set & even with a few little things here and there that I felt did not meet a 5 star customer service experience, like for example I in a joking was told the customer service representative do the pillows come with the mattress that made the difference. He replied to me with a condescending tone they cost $100 each, to which I replied ohhh Jesus I try out a mattress with pillows & you send me a plain mattress home and laughed. I didn’t say anything but he did look at me a fed up attitude. Not appreciated when I am spending almost $900.Ok so deal is closed, paid for my mattress & I was told not once but a few times they would call me the next day (7/5/20) early in the morning. At 11:56 I called the store because I had not received my mattress and the gentleman who answered informs me you are not scheduled for a delivery today but until next week. I was in shock and told him this is impossible after explaining to him what I was told as well as that I had discarded my old mattress per store instructions he puts me on hold, when he returns his excuse was you came to the store too late and your order did not make it to our warehouse. Not true as my receipt shows a time stamp of 15:11 (mt) another shocker to me. His solution was we will get you your mattress by Tuesday next week, where am I supposed to sleep when I discarded my old mattress? I was just furious.He proceed to put me on hold again when he comes back he tells me Jaime (store rep that sold me the mattress) will contact you back.My phone rings at 12:26 pm Jaime very apologetic I am so sorry blah blah blah, we can get you Your mattress By tomorrow morning & give you $50Refund I Told him ok, but meanwhile I have no bed, he mentions let me speak to my manager and see what else can me done I will call you back in half hour. I said ok but see what can be done because sleeping on my sofa because of your mistake is worth more than $50.Waiting for a phone call still at 3:04pm I decide to call the store and see what’s going on, and ask for Jaime the person who answered the phone tells me he is busy with a customer would you like to leave him a message and I did leave my info plus I’ve been waiting for his call for over two hours.I waited and no call back which made me contact R&F on the website at approximately 6pm I send a text message filling a complaint about what is going on. At 6:14 pm I receive a call from Jaime and honestly his condense and tone was not appreciated less was the answer from his manager - My manager is going to grant you the $50 because I mentioned it but you shouldn’t get anything because of all the discounts we gave you. My reply what discount are you talking about? I didn’t get anything more than anyone else that walked in to the store it was advertised online, tv, everywhere. What special treatment did I get? None!His reply - we’ll do you want the mattress or would you like me to cxl your order?This is NOT at all acceptable, like I told him I did not purchase my mattress with fake money I swiped my card and the funds came out of my account immediately.I asked are you calling me because the complaint I filled ?- no no ma’am (but the tone went down).He kept on by telling me your not getting anything else from us. I said ok I will continue directly with R&F he said so do you or do you not want the mattress? If you don’t take it today I can’t promise you’ll get it when you make up your mind. Another WoW moment. I told him his customer service & his managers response are unacceptable I’ve worked in the hospitality Industry & customer service field for over 20 years at all different levels and I have never seen a customer be treated this way nor accepted that from any of the team members I managed. If the situation got difficult like this one I would call the customer myself not keep the customer waiting all day.Still waiting for a response.
Helpful sales people and good services
Sales person was great and solutions oriented however; delivery was absolutely awful!Delivery guys were rude, throwing/slamming my new furniture in my basement, threaten to just take my shipment back when I said I don’t want to sign off given I had missing products. Come to find out after they assembled products was not correct. Delivery came a second day still missing same product on first day therefore a third delivery was needed. The delivery guys also said they would take our old mattress and base down to the basement for us and of course they left it in our hallway without letting us know. Absolutely incompetent and no customer service skills.
They have really pretty things. They’re just expensive. Don’t get me wrong they’re furniture it’s good it looks good and it lasts . They have things on display and don’t have it in stock . :)
This store of Raymond Flanigan is one of the worse store I ever been too. Customer service here is a hell on earth. They dont pay attention to customer concerns they just want to make a sell and forget about you .I purchase a carpet and they sent the wrong one. when I call the store to speak to the rep Jamie he told me he would take care of it. He never did, they gave me the running around and never order the right one .I had to go personally to resolve the issue. I am still waiting for the one I order. I will never again step into this store much lest recommend anyone to this place.
My wife and I had a great experience at Raymour & Flanigan. The salesperson, Natasha, assisted us to find the correct bedroom set and lamp for our guest bedroom within an affordable price range. In addition, the two gentlemen who set up the furniture did an awesome job.
Great experience. Lovely service from Sergio, he was attentive and helpful. I was able to find what I want with ease.
I love RAYMOUR &Flanigan, they have excellent people ready to help you on your mattress selections, sofa and room furnitures. Velisnelsa helps me a lot with my purchase. Thank you to my dear friend -sister Rosanna Estevez who introduced me to Velisnelsa. I recommend anybody to visit RAYMOUR & Flannigan to get their furniture and mattress needs. They’re excellent!!!
Friendly atmosphere! Once I walked in I was greeted and asked if I needed help which at the moment I did not. However, the second I needed it within 5 seconds someone was able to assist ( I really wish I could remember his name ) as he should receive recognition for his outstanding customer service skills.
Oemgee! I had Rosslyn to help me. I also knew what i wanted which made it easy for both of us. I wont be receiving my furniture till beginning of Sept which is great for me. Back order. Im excited!
I had a great experience. Ms.Stephanie Torres the floor agent was of great assistance. Thank You Ms.Torres and Raymour & Flannigan for your services.
Great service. Ask for Frankie Medina
I always buy my furniture at Raymour and Flanigan. Even though I was not satisfied with the insurance that I purchased for my furniture, I decided to give it another try. So I went to buy more furniture without insurance and apparently the sells representative did not like that. Poor customer service. The sells representative had a bad attitude towards us, it seemed like she was annoyed and did not want to help us.
The service for sales is great but if you have a problem afterwards, it is the WORST! They never have a problem getting your money but if you need support afterwards.... watch out! Went to talk to a manager there and of course he was in a meeting and there was no one else who could help me despite the store being empty. Never buying from them again!
The customer service representatives were very nice and helpful, and the store was much bigger than I expected; a lot of great looking merchandise to choose from. The only thing that I didnt get to see was if they have a simulation fireplace and heater.
One of the worst experiences buying furniture Ive had. Took a day off of work to accept delivery, they were missing a whole piece without telling me. Took a 2nd day off to accept missing piece, they rescheduled last minute. 3rd day off of work and they brought the WRONG piece. Finally got missing piece after taking 4 days off of work. Spoke to the store manager who has done nothing to follow up on the situation. So disappointing. Maybe online furniture via places like Wayfair are the way of the future.
Excellent service. The salesperson who helped me was Madelyn Rodriguez De Guzman. She assisted me with just what I was looking forward. Very nice and pleasant. I would definitely come back again.Thank you
Amazing customer service !!! Jose was a very amazing and helpful sales rep !! Because of him the sale was made!! Beautiful quality in merchandise!! Thank you finally my brother got his bed!!!!!
I love this store specially Raphy the person who helped us selecting our new furniture. He showed us different bedrooms set that will accommodate our needs and our budget. He help us looking online to get more options. He was very nice and professional if you go to this store ask for Raphy he is the best and the store has a great selection.
I was going to give a higher star until I realized that my delivery was not going to arrive on the date I was told. I was told that my purchase would be delivered on Thursday and I would receive a call on Weds night to confirm a delivery window. I called at 7:59 pm as I had not received a call. I was told that the item was out of stock and that they did not know why I was told a Thursday delivery date. Needless to say, I made arrangements with work for the Thursday delivery date.Very very very disappointed!!!!!
I had to do a reselection and the manager at the Bronx Terminal Raymour & Flanigan was extremely helpful, knowledgeable about all my selection options, respectful, patient and didnt make me feel pressured to buy anything. I always have a great experience when shopping at Raymour & Flanigan and have been shopping there since 2008. Also, Platinum Protection is hands down the best service offered to a customer out of all stores, companies or businesses. It is unmatched, unbeatable and if it were a boxer, Iron Raymour & Flanigan would be the Heavy Weight Champion of the world. Thank you for the help.
Everything One could want at every one of there sites and I appreciate the courtesy of the staff including The floor manager Mr Frank Cosme @ the exterior Street Mall location. He did his best to make sure this customer is satisfied and Im now happy to report I have my exchanged item which I wished I didnt have to pay an extra delivery fee for 😖
Very nice selections and great customer service. the gentleman who was taking care of me was given very little info on what I wanted and took time showing me what they had. a great place to go for furniture.
Had a great experience here. The entire staff was very friendly, patient, and eager to help. Big thank you to Veli for helping us out , she was a pleasure to work with !
I had such a wonderful experience here today at Raymour & Flanigan. Kay worked with me. She took her time and found me the best options for my money. Kay is the Bomb.com.
Nice clean store, staff is polite. But their prices are outrageous.
My Experience was the best. The location that I purchased from was the Mall in the Bronx . I was helped by Heriberta De Jesus Ramos who was patient and knowledgeable. This mall was the one via Yankee Stadium. I will definitely return for future purchases.
I came into the store a while back because I needed a boxspring. The encounter I had with Edwin persuaded me into cancelling a sofa order I had with Wayfair. I didn’t see any I liked in the store but he managed to find one online for me, the Fillmore. My wife and I are sitting on it now and we love it. He’s a very patient and clever young man. If you see Edwin you’re in good hands.
If I could give Raymour and Flanigan a -10, I truly would. About 2 yrs ago I applied for their store credit card ($5,000) and the headaches began. I purchased some large leather couches, a large TV Stand with a fire place (electric) and a marble 5 piece dining table. 2 years later, the leather couches look like a kitten scratches them daily (i barely sit on them), the TV stand with the electrical fire place almost burnt the apt! I was able return it and got store credit but could only get another TV stand. So I decided to get a small TV stand for way less, and used the remainder to purchase a queen size (beauty rest) mattress (worst error everr) Ill explain that in a few. The dining table was sterdy, however the chair legs would become loose every other week, after 100 complaints and 3 services of them tightening the chairs, I received new ones! thank the lord. Now the mattress, after ONLY 3 MONTHS, began to have severe issues. I sink into it and it tilts, so while Im asleep, Im also falling off the bed. My back pains have become so bad that I am limping. I have made several complaints; they came and told me that although it has a defect I need to get it professionally cleaned (it has one small pink stain). I have been asking them what will be the next step if I get it professionally cleaned and I get no answer. So i have decided to contact corporate in hopes of some type of compensation. 2 years of living with broken, poor quality, unsafe furniture, in addition to stress and horrific customer service. I will also share this story with family, friends, and associates to prevent them from this nightmare!!! I have receipts and pictures to show my nightmare is REAL.
I visited this store for the first time in my life looking for a bed and being truly honest i was not going to buy it here but the service I received changed my mind, that is to say that one person can really make a difference. Im a sales person myself and i can tell she has the knowledge and the experience that a consumer needs in order to select the right product. Yes! Im talking about Luz Hamill. She is very patient and likable, you feel like you are talking to someone you know for years. Im definelly coming back but this time im going to ask for you if you are not there i’ll walk out. Thank You for your service and for being such a great person.
I had an amazing experience. From the sales associate Luis to the delivery and assembly team. They we’re all professional and I can’t thank them enough! I’ll shop here again.
Luis is amazing at the Bronx terminal market in NYC. Hes funny and very attentive to your needs and not about just getting your money and commission. You guys better hold on to him. Hes amazing
I rate them so low because the delivery service was unprofessional. The delivery guys made too many excuses about getting my furniture into my apt. They made no attempt to adjust furniture to fit up hall stairs. I suggested taking off Legs or using back stairs for better access and they refused, saying its against store policy ( I found out thats not true) Spoke in spanish amongst eachother and then left to return furnitire. All the guy said Mami cant fit, take back to store. I called store to complain and have furniture resend without legs and still too many complications. I thought the customer was ALWAYS RIGHT. Now returning my money will be another issue cause at this ppint Im done with there business.
Wonderful experience. Sales associate was kind, patient and very knowledgeable. Will definitely go back for all my furniture needs!
Very confusing information on their Tax exempt procedure. They keep asking me for more and more information and finaly I had to pay with a church check. The form ST-119.1 was not enough.
Some years ago, my friend and I visited this store to look at furniture. The store salesman was not occupied, we looked over to him to indicate we needed assistance. He ignored us and few minutes after a person came in he asked did they need help. Ever since that happened I had no desire to ever go back to that store. I said it is your lost not mine! I went elsewhere and bought my leather couch and a $3,000 mattress, Stern & Foster.When there is disrespect for customers that is bad for busy in this Community.
Went to this store today looking for furniture and was super upset that out of the 5 workers i saw none acknowledged me or even asked if I needed anything or any assistance. They seemed to notice me but kept a distance and seemed as if they didnt want to be bothered. Horible just horible
I had a great experience being that it is me and my wifes first time shopping at Raymore and Flannigan we are looking forward to coming back to purchase a dinning room set thanks again.
Ok so if you stop here ask for BEN PEREZ....I was very hesitant about making a purchase during the plandemic.... Yet BEN BEN BIG BEN... and he also in co-op city .
Great place wit nice quality furniture. Ms. De Jesus was of a great help. I recommend anyone who want good quality furniture to go there. They treat you nice n the staff is very nice and professional.
My experience in this store was amazing, my sales person was Eder Trinidad. He was very helpful, professional and knowledgeable. I love the merchandise, when you need furniture go to Raymond and Flanigan (BTM) and ask for Eder Trinidad at the door.
I though raymour and flanigan was a respectful store but no. my husband and i bought 2 sofas about 8 month ago and the sales representative (her name is rosanna) told us that the sofas were made in leather. and after 8 months the sofas began lose their color, we went to the store and they make and appointment for a specialist to come and see the sofas, when he came he told us that the sofa were not made in leather. when we were back to the store the manager (darleny) was really unprofessional, she told us that she spoke to the sales representative and that she never say that to us. and that they can not fix the problem. how can she come to us and act like we are lying. we spend almost 2000 and now they can not fix the problem. she made the sales of the month she should be happy for that.be careful...
We had some issues getting our furniture in our car and refused to deliver on the same order. We had to cancel and reorder
Just walking into Raymour & Flanigan and seeing all the beautiful furniture was amazing, even if your plans was just to browse it dosent work, you will buy something everytime. The sales people are so nice and inviting and make you feel like they are there just for you, I love it, and I would highly recommend Raymour and Flanigan, try it I promise you will love it.
The experts offered a great amount of factual information on the furniture before I actually made a purchase and was able to compare and choose the better merchandise for our family. Kudos to John and Natasha at Exterior Street!!
Excellent services and price. My sales person Eder Trinidad gave great customer services, I want to give my THANK YOU to him because helped me with the furniture selection for my new home.
The worst Raymour & Flanigan location ever all they care is about selling you an item.610 Exterior Street Bronx NY 10451
Eder Trinidad consultant is patient and helpful. I recommend everyone to go to him. Also, Eder is professional and compassionate.
I purchased my headboard and my daughter bedroom set from this location and everything is perfect and also the staff/customer service was excellent.
Great service as soon as we walked in to the store, specially from Adamilka, super professional, great person and her skills level are to the max I just want to say she was amazing and im very happy with everything we bought. Thanks
Shade was such a great help and took the time out to go above and beyond to make my dream bed and set come true. Would love to recommend her to any and everyone
Business behavior is really good
I had a wonderful experience shopping at Raymour & Flanigan. Thanks to Mr. Alvarez. Hope to go back. Cant wait to get my new furniture.
Heriberta Customer service was so awesome she helped me pick out a great bed and recliner sofa looking forward to seeing the stuff I purchased in my house the layout of the store is amazing so many choices.
My visit was very pleasant with the sale assistant that took my order Ms. Camacho Shadday . She was very patient , understanding and accommodate to my needs. Very nice sale associated. JS . 👍
This is my second time buying furniture . The quality of the furniture is excellent.
Thank you to Adamilka for her knowledgeable help while I searched for a mattress ! I decided to go with the Serta iComfort Hybrid Blue Fusion 100 Firm Full Mattress and I DO NOT regret it! My back is happy and I no longer have to fight my sleep. If you’re looking for amazing help ask for Adamilka!!
The delivery of my item came next day. The workers were fast and polite. Definitely a great experience
Me and my fiance brought our furniture from here around 2016. Two years later we notice the leather started to chip and peel at the top. All three pieces of furniture have chip and peeled at the top
The manager was very attentive, he gave us all the necessary time to see and decide which items to choose, he was not forcing you to buy anything, and he gave us very good discounts for customer appreciation date.
Patient and helpful during purchase. Will add more responses after delivery.
The selection process was great. The salesperson was wonderful. And, they delivered my furniture to Charlotte, North carolina. I would purchase again, in a second.
Amazing service and support working with Priscilla and Frank. Will be back for all future furniture needs
They came put it together 123 ask me questions. Situated it in the right place. They were very nice, respectful and very caring. Most of all they clean up behind their self. Thumbs up !
The customer service was awesome. He was very patient with my family and made us feel comfortable while shopping at the store
I went to this location to buy my bedroom set. I was helped by Eder Trinidad who was very helpful, courteous, friendly and very knowledgeable of the items being sold in the store. I would definitely recommend R&F to my friends and family.
Wonderful experience, awesome customer service by Mr. Trinidad, he make you feel like family and always looks the best way you can get anything you need. I recommend 1000 x 1000.
The delivery men were punctual, friendly and provided amazing customer service!
There is a store and a spectacle, sensational. fair price and respect for the customer
Salesperson Mr Roque at Bronx location was professional, patient and informative. He grasped onto what I was looking for; he didnt try to sell furniture far from my interest.
I really loved the staff at this location!! Its was a wonderful experience.
The sales person was great. He left me alone to do my searching for what I wanted and then worked with me on getting the items I requested.
Nice people,and very friendly, Roque ,Joelson and all the staff .Its my favorite place to buy my furniture, 100%recommended. Thank you .
Diomedes helped us look for a bed and was a very smooth process! I found exactly what I was looking for and in my price range!
Customer service was excellent. Diomedes was very attentif to our needs and answered all our concerns with respect.
Stefanie Torre, I highly recommend her to sell. She was beyond amazing. Great costumer service.
I loved Raymour & Flanigan the furniture is durable and good quality.
The store has nice furniture. The sales personnel are informative and let u look around.
Eder Trinadad was very knowledgeable about the merchandise and attentive to our needs. I specifically look for him to help me every time I visit for this same reason. Thank you Eder for your professionalism and kindness.
As always Raymour & Flanigan are always so proper. taking proper precautions to protect their customers and employees from Covid-19.
Customer service was really good and I’m very happy with my purchase
Worst service ever .. I bought a dining table from this people which screws started coming off the first week .. My 5 year old felt from the chair wild eating .. I called to set an appointment for them to come fix it .. They came the first time a month later cause it seems there always booked .. Am calling them again because my chair are broken for the second time and they have no appoitment available .. The reps on the phone are super rude .. By the way my chair and table are metal chair which is suppose to be best quality but all the screws keep coming off on it own .. They dont work with people schedule by the way my days off are Sunday/ Monday and it seem they dont work on that day so i have to take a day off work whenever they actually give this appointment .. Is crazy i actually paid cash for my table no layaway and this is the service i get ... They claim to be better than Bob they are all the same dont buy your furniture from this people .. I bought from both equally bad experience
One of few places at the Bronx Terminal market where they actually work to help customers. Very friendly atmosphere and friendly customer service. Great friendly professional service! Thank you guys!
Very nice workers thst help you with everything that needed help with
Customer service here is great! The sales person was very kind & has a lot of patience for undecided customers.
The staff was amazing and I chose a beautiful furniture set for my bedroom!
Prisila is wonderful! She took her time and had great patience.
I was tired because I had worked 17 hours...The salesperson who assisted me was very friendly, efficient, pleasant, patient, not pushy...He allowed me time to look around...answered questions I had...got me out of the store very satisfied...
The salesman Mr. Rivas was great with showing me choices and I was happy with the purchase.
Salesman was friendly, knowledgeable, and help giving me best savings.
Good personal give any information you want, To Bay Any Furniture, amable Y Muy Serviciar
Roselyn is a Great person, very helpful and I love my new room decoration😍❤️❤️💪🏻
They dont let you breathe, feels like youre not given a chance to browse and make up your mind. Beautiful furniture in there
Jason Nieves was a pleasure to work with. Very professional and knowledgeable. Easy to speak to and most importantly NOT pushy.
Great online service placing order - really impressed.
Total reviews rating 4.6
199 Reviews for Raymour & Flanigan Furniture and Mattress Store 2023:
Review №1
2022-02-15The sales person was nice, but the credit department tried to bill my credit 2 times one time for 9000 and the next for 10000. this was bad for my credit. i call the store and asked for a manager, she said she. this was not true. so i told her the bank wrote me this information, how can this not be true. she called some one in the credit department we where stuck on hold for over 40 min. then they got disconnected. and still no one has called me back. i am absolutely disappointed
Review №2
2022-06-13The furniture is pricey but it is great furniture. However I bought a quilt set from here and it was 130 and it only came with a quilt and two pillow cases and it stains. There was blue ink leaking from the quilt. Extremely unacceptable. Stay away from the quilt sets there. Next on to their customer service department . I had a pretty big order and mr and my spouse both work and we both took a day off to recieve our items. Not all the items came and I had called customer service previously and they assured me 3 times the whole order was coming. When it did not I called and the representative just put me through to the salesman that I viewed everything with. The customer service reps were not friendly nor provided me with any further information. I also asked to speak to the manager TWICE and she never called me at all. I feel everyone was nice when you shop and pay.. but once the check clears your on your own. I wouldnt buy anything from that location due to the lack of customer service support.
Review №3
2022-03-16My sales person was Rossilyn Guerra from the Bronx Terminal Market location. She was very helpful in walking around with me and explaining the types mattress and helping me pick my bed. Most employees were nice but Id prefer to work with her.
Review №4
2022-07-18Wonderful service and attentive people. If you get Priscilla, you will be absolutely taken care of. She made buying my first furniture set an absolute dream.
Review №5
2022-06-30Both employees did their job. Nice guys. When I asked if someone could help me carry a piece of furniture to the garbage bin I was told that he had a bad back and felt pretty bad. I can be sympathetic to him seein as I have had 6 procedures on my back. However there were two men. I gave a $20 tip, I had another $20 in my hand for some help. Didn’t get it. So I had to do it. Now I’m feeling like your employee.Secondly, there was a slight cut/scrape on one of the backs and I was told there would be a replacement. I’m a little disappointed about dragging that piece of furniture , could have used the help. That’s why I gave 3stars. Hopefully I will get the replacement piece.
Review №6
2022-07-17Had a fantastic experience with Priscilla. She is an exceptional customer service professional, she was very kind, supportive and helpful withy son and his first major furniture purchase❤❤❤
Review №7
2021-01-25The prices here are a little bit over priced, but they are willing to do price match.Sales person- ask for Steffanie, she was helpful and without being to pushy, it was like shopping with a friendStore- they do still allow you to sit and test out items in the store bed, couches, chairs.They have everything you need to furnish your place.
Review №8
2022-07-18The experience was great customer service was Awesome. Big S/O To Ramphy Roque who helped me and my husband he showed us that his job was to make sure we were comfortable and pleased with our order and we were...Thank you so much!!!!
Review №9
2022-07-21It was a great experience. Excellent customer service, ambience is nice, I cant really think of anything to complain. So yeah, I will probably go back.
Review №10
2022-07-12The best costumer service. Rossilyn is the best salesman ang got the knowledge for good recomendation. I felt really glad and happy for went to the place. 5 star ⭐️⭐️⭐️⭐️⭐️