Raymour & Flanigan Furniture and Mattress Store in Yorkville

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Phone: +1 315-768-4100
Site: https://raymourflanigan.com/loca...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–6PM
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Total reviews rating 4.6

199 Reviews for Raymour & Flanigan Furniture and Mattress Store 2023:

Review №1


I have never felt so welcomed in a furniture store. Not only did they help my husband and I but also my daughter. We never felt pressured to buy. We didnt have to wait 5 months for our furniture. My daughter had her mattress in a few days. The employees who delivered our purchase were FANTASTIC. I highly recommend this store. Do not bother going anywhere else. Everything and anything you need is under this roof. And the prices are fantastic. I will be going back to furnish the rest of my house. Actually Im looking forward to going back. Thank you so much for taking care of my family. Have a great holiday. 🎄

Review №2


We recently visited the Raymour & Flanigan store near Utica and it was amazing. The staff there is super friendly and not in the least bit pushy when it comes to making decisions. Our sales consultant was Elizabeth B. (Liz) and she was absolutely amazing to work with. She was patient and understanding as we had our almost two-year-old son with us and any parent knows how shopping with a little one can be. Both she and the other staff members made us feel welcome and when it came to pairing specific furniture pieces they were very attentive and moved pieces from other areas for us to see if they matched. Best experience by far at a furniture store. We are planning on returning to purchase a few more items we were unable to get due to time, but cannot wait to work with Elizabeth again. Will be buying all my furniture from them for sure.

Review №3


Had a great experience over the weekend! Adam helped us out to purchase a new bed and mattress and was very knowledgeable and had excellent customer service! He was sure to check the stock on what we were looking for and our purchases will be delivered quickly. We are overall extremely pleased with the store and our salesperson. We would not hesitate to return or to refer our friends and family!

Review №4


Everything about the process was seamless. When we ordered our furniture, they were upfront about delays in receiving the product and still delivered earlier than promised. Their delivery teams were very professional and courteous. Absolutely would purchase here again!

Review №5


I was treated well and professionally when I first came to look at furniture for my living room. Elizabeth gave me a tour of the appropriate areas of the showroom and then left me to browse and check out the chairs and sofas. She checked in with me occasionally and answered my questions and gave me written information. She was very helpful, not at all pushy and was there when I had questions.I came back to the store with my husband once I had narrowed down my choices and we had a different consultant. Lourdes was very informative, friendly and patient while we decided on our choices. I explained that I had worked with another staff person and Lourdes said that she would note that. Lourdes was not pushy at all and gave us time to browse. I asked that both she and Elizabeth get credit for the sale.The experience was very friendly, informative and stress free. We replaced a loveseat and chair and a half that we had purchased at Raymour and Flanigan approximately 20 years ago.

Review №6


We were greeted by a Very Nice and knowledgeable sales associate named Lourdes Fumarola. She gave us time to look around the store and showed us items that we had seen online. She gave here opinion when asked and was never once aggressive or pushy trying to make the sale. Today, we plan on calling the store Manager to tell them what a great, kind and knowledgeable Sales Associate they have on there staff at the New Hartford Store. We ended up purchasing a Dining room set, a buffet and a Bedroom set Thank you Lourdes!

Review №7


Update...order placed 2/11, was last told 6/15 now getting told 8/30!!!!! Changing review to a one star because 0 isnt a option. Screw this place. Hope they go out of business. I will NEVER do business with this place again!!!!!!So, lets start off with saying the quality of the furniture I have gotten is good. Thats why they get a 2 star review. Now, the bad. If they do not have what you want in stock, DO NOT BUY FROM THEM. I have been waiting for months for an item I ordered on 2/11. Originally, it was going to be in stock on 3/15, which turned in to 3/22, then 3/29, 4,5, on to 4/11, 4/14 and now its showing 4/18. I get they are at the mercy of suppliers, but DO NOT TELL ME ITS GOING TO BE HERE ON A CERTAIN DATE and FAIL to deliver. In foolish fashion, I didnt realize at the start they were full of it. Originally due on 3/15, I arranged to have 3/17 off, and things seemed fine, until 3/16 I get an e-mail changing the date. I had already scheduled off a day of overtime, costing me over $600. I called them after about the 3rd or 4th time of getting emails pushing back the date. Very upset at this point, I called them and explained the situation. Their response was Oh, you should probably not take time off until we call you. Wow! Really!? You think!? So, I guess at this point, I will go somewhere else, buy something else, when this item comes in, I guess they can stick it, just like they have been sticking it to me. Not a pleasure doing business with you. Glad Joe Tahans Furniture is right next door, go there instead. The sales reps are better too.

Review №8


My salesperson (Lourdes) was so easy to work with. She was kind and knowledgeable and directed me to everything I was looking for. Will definitely go back to Raymour & Flanigans again!

Review №9


The salesman was very pleasant when we went to look for a mattress here. My wife, because of an illness, Spends almost of her day in bed, and the salesman understood because his wife also had a medical bed ridden issue. We were buying a new mattress because ours was old and thought a new one would help with her sciatic pain which was more than likely caused by our old mattress.He sold us springs and a mattress which was delivered shortly. The first night sleeping on the bed, it was too high and her feet couldnt touch the floor when getting out of the bed. We had removed the tag on the springs. (DONT ever do that.)They came to remove the springs and the guys told us that the height of the bed was the main reason mattresses were returned. The lower springs were put in and we were charged $200 because WE REMOVED THE TAG. Evidently they couldnt use it for a floor model? 3 months later, there is no relief with sciatic pain. Just read there is a 5 yr. Warranty we were not told about. Probably cost another few hundred. My wife called today to see what they could do for us. Before explaining, the guy asked what type of mattress we have. She said a Sealy...no, we cant do anything. Youll have to go through Sealy..even though their plan, which we werent offered, covers food and drink stains, burns, paint, all types of other stains , rips, cuts and punctures!Its too bad they cant help. We had thanked our salesman, even after our additional $200 cost and said wed be back because we needed new furniture throughout our home. Guess where we arent going?

Review №10


Mary, our sales rep, was exceptionally helpful. She answered all of our questions and did not BS us when she did not know something. She found the right people to answer our questions. She made our 5 yr old daughter feel welcomed. Ordered our bed on Sunday, delivered on Tuesday. A fantastic experience overall.

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