Wheelchair-accessible car park
Yes
Renewal by Andersen of Eastern NY in Middletown
Categories
Location on the map
Middletown, Orange County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 845-245-2559
Site: https://www.renewalbyandersen.co...
Site: https://www.renewalbyandersen.co...
Opening hours
- Monday:9AM–4:30PM
- Tuesday:9AM–4:30PM
- Wednesday:9AM–4:30PM
- Thursday:9AM–4:30PM
- Friday:9AM–4:30PM
- Saturday:Closed
- Sunday:Closed
Renewal by Andersen of Eastern NY in other cities:
Comments (199)
Chris and Dominick did a thorough job. They took the time to explain what was to be done and directions on how to use them. They were very pleasant and professional. Quality is what I look for and that is what I got.
Todd came out to measure and hang out. We had to ask him to leave as he wanted to stay all day sitting around. He said we would have an estimate in a week. It’s been a month and when I call he says he’s working on it. Poor communication, not responsive, and the first words out his mouth were we are always going to be the most expensive choice. Horrible sales pitch. I wouldn’t recommend this very unprofessional company.
My installers Chris and Domenic were professional courteous ; and paid attention to every detail. Was very satisfied with the install!! They are the best in the business with out a doubt. !! Thanks!!
Had a fantastic experience with my installation team, Jason and Dom DZ. The guys were on time, helpful, professional, and did excellent work. Very grateful for the work and thrilled by the results.
They were amazing!! They removed our old window and installed our new ones, including trim, caulking, etc. in about 7 hours! They cleaned up everything and it looks beautiful!
Jason and Dom Dz were amazing —they came and did an excellent job in correcting the errors that were made during the initial installation. They were professional and knowledgeable—I called them the “A team”!
Ricardo and Matt were fantastic! Excellent work! Very professional and kind. Very comfortable having them in the house. Would highly recommend them to anyone ! Work completed was excellent!
Jason and Dom Dz and team did a great job. Friendly and professional. Cleanup was better than I do myself. Would recommend this team to anyone who asked
Frank was a friendly salesman, Phil did an excellent job checking measurements and Ron and Manny were fast and clean when it came to the installation. Was definitely a very expensive product but longterm payment plan made it a good fit for us. The entire process was much faster than estimated, it only took a couple of weeks for the windows to get made and two days for them to be installed.
Jason and Dom D. did a great job! Friendly, kind, organized, efficient- this was a great job, done well and effectively. I recommend these 2 men highly.
Overall, I am not impressed. Yes, the new windows are nicer than the ones they replaced, but I was led to believe that they would provide better sound insulation, which they do not AT ALL. I still feel drafts. The slider window in my bathroom flips up off the track when I open it.I now realize that I paid way too much for these windows, not only for the above reasons, but in general, they are insanely overpriced. My fault for accepting the price, but I wanted what I thought were going to be “the best”. Too late now.When the measurement guy came, he alerted me that my salesman had ordered the wrong style window for my living room and even though three people at the company knew about it, no one fixed the order. Grids in the center of a living room picture window - after he and I discussed more than once how this is NOT a nice look! I only know now that he entered the code for grids while telling me that the center would be clear and only the side panels would have grids. I signed the contract trusting that he knew how to enter his own style codes and when the wrong one came he said “it was ordered per contract” as if it were my fault that I signed a contract that he completed incorrectly while telling me it was what as we had discussed.I am still waiting to hear from the manager.I will say, the installation crew was very professional and did great work.Shop around!!!
Fast and professional install by RBA install team they installed a sliding glass door that works and looks great thank you Matt and Ricky
Jason and Dom Dz were absolutely amazing and made this experience a pleasure. We will definitely be recommending them!
I had 16 windows replaced in my home, which was dated to 1906. Chris A. and Sharif were very efficient in their work which was appreciated during an extreme cold snap. It took 3 days to complete the work and they left my home very clean and neat at the end of each day. At the completion of their work, Chris demonstrated how to use the new windows and explained the warranties clearly. It was a very good experience and I thought they did a great job.
Chet and Dom Dz were excellent. They were easy to talk to so I felt like I could ask any questions and they answered the questions with knowledge and nicely. They kept the team on track to get the job done within time constraints. All team members were hard working and polite. I would highly recommend Chet and Dom Dz and their team.
Timothy and Dominic did a fantastic job for my 3 installs. Whatever questions I had, they were patient and explained clearly what to expect. I’ll be using this company for my next 2 installs needed. Keep up the awesome work! 😊
The team that came and did the windows were on time, very professional and we’re very easy to work with.. They maintained a professional status the entire day. They explained how do use the new windows in detail . They also asked what questions that I had and where I need a demonstration. I would definitely recommend this team to anybody purchasing new windows. I would like this team to come back when I get my next set of windows installed in the spring. I will be ordering these windows very soon. Thank you very much for sending such a nice group to work with. I would highly recommend you
Matt and Dashawn were great. They were very respectful and helpful. They took great care to install the windows right and did not overlook details. They communicated well with me when they had a concern. They cleaned up too which is a huge help and saved me some time with my sanitizing/clean up since I have an immune compromised child. Thank you!
CHET & Don Dz They were very professional the quality of the work was perfect they put my bay my window in two days I cannot say enough if I could give them 10 stars I would. I do recommend this company they are professional courteous and they did a beautiful job I am a very happy customer thank you thank you thank you. Jason B
Chet and Don DZ were an awesome team who did an incredible job! Our site was very challenging and custom measured. Excellent work ethic and craftsmanship with great skills. Very happy with their work and with the windows!
I had a large slider window installed in my dining room. I was extremely happy with the installers, Chet and Dom Dz. They did an excellent job and were very professional, knowledgeable and likable. In addition, they were very conscious of not making a mess and did a good job cleaning up when they left.
I love my new windows, they look amazing. Everyone from Andersen was wonderful. Dashawn was especially outgoing and friendly. It was a pleasure working with this crew!
The installers, Chet and Dom DZ, were very professional, very knowledgeable and patiently answered all my questions. They did an excellent job of installing my bay window. The window looks beautiful. When I order more Renewal by Andersen windows, I will definitely ask for them.
Andersen workers were on time. Worked very diligently. They were friendly and professional; cleaned up after their work plus more; easy to talk with and knew their work because they had no issues with installation. These two men restored my faith in Renewal by Andersen. We were impressed with their performance! I will certainly use Andersen again for future installations.
Jason and Dom Dz were wonderful. Super professional, kind and patient. Highly recommend this team
We are so pleased with the work Chet and Dom Dz performed today. They were on-time, patient, skilled, knowledgeable, and prepared to deal with unforeseen circumstances. They did a remarkable job in the actual install and clean up. We love the quality of our new doors and would definitely recommend Renewable by Anderson for products.
DOM AND CHET (Dz)were great and took care of all of our questions and concerns. We are first time homeowners and they were patient with us being in the home while they installed the new windows. Awesome service and great people.
Chet and Dom Dz did a great job installing our new patio doors, front door, 2 screen doors and back window. It was a big job and they worked fast and clean. They listened to our feedback and worked with us to ensure we were very happy with the finished product.
Jason and Dom DZ were amazing. Very professional, meticulous and detailed. Masters of their craft. Would request on any install.
Eric and John were excellent installers and our new Anderson doors look amazing. I would definitely recommend them to anyone looking for doors to be installed.
I strongly recommend that if you are looking to replace your windows to NOT use Huff N Puff company. Their work quality is terrible and their business ethics is even worse. I had 6 windows replaced and a front door system (door with side glass panel). I had numerous work quality issues, for example after telling them for over 18 months that the windows were not properly insulated they finally came back and 5 of the 6 windows were lacking proper insulation. One window had no insulation along the top horizontal nor any caulking, when the trim was removed you saw light shinning thru, see attached picture.An example of poor business ethics is they considered the job complete even though they new the new storm door was damaged. I told them that until they complete the job, which is not installation of damaged material, that final payment is not due. They filled a lien against my property even though they had not yet met the deliverables in the contract.
House never felt warmer & no more plastic film insulation kits to fuss with ever again. Could not be happier! Performs as promised; super energy efficient and look great. Love the results, and the installers who did the work: Phil Bellomo and Rob Ulshafer (primarily). Cannot say enough good things about them. Very professional & competent. Unfortunately, month long delay occurred because five of nine windows not cut right so one (1) star off. Still, this is the best investment you can make in your home. So glad I did. Thanks RBA. Measure thrice cut once.
Jason and Dom Dz were professional, on time and polite. I was shown how to operate the windows before they left. Great job!
The team was very professional. They left everything nice and clean and the installation looks amazing. Im very satisfied with the work that was done.
Jason and Dominick were absolutely professional, clean up was impeccable. Would highly recommend them to install doors to future customers
Way overpriced, poor workmanship, unresponsive customer service, shoddy incomplete installation topped off by the most obnoxious salesman Ive ever encountered. First attempt to close locks on windows resulted in snapped latches...they are plastic! Exterior finish scratches very easily. Customer service contact wont return calls.
Jason and Dom Dz did a fantastic job, very professional and great communication, would absolutely use them for another install again.
Jason Dom Dz Team were on time. Friendly and explained everything to me. The work looks amazing!!! I will request same team in the future.
I chose Renewal By Andersen windows because they have a quality product and a great staff. It starts by placing one call to Michelle; who is a wonderful person to work with. She takes care of everything, from the first date for the measurements, to day their crew arrives for the Installment of the windows. Their crew of installers are very professional and friendly. My hat is off to Matt D, Shawn, Wayne and Chris for a great job and for being so accommodating. They were very polite and spent a great deal of time to the little details of the job. Makes you feel confident that you’re getting your money’s worth. I would definitely recommend them to anyone who is thinking about replacing their windows.
Phil and Eddie are very professional and very knowledgeable. They always have answers to any questions that you may have. They explain everything every step of the way. Definitely would recommend them.
We had new windows and a French door installed by this business. The workers were Matt, Ricky and DaShawn. They did an excellent job! They worked diligently over a two day period and exceeded our expectations in terms of their professionalism, workmanship and clean up. We are very pleased with their work and the windows and door.
We live in an 1801 Federal house, and Renewal by Andersen of Eastern NY just installed 45 new windows in 4 days! They were thoroughly professional, and a pleasure to work with. We have lived in the house for 46 years, and wish we had done this long ago. We were dreading the installation, but they made it as painless as possible. They were neat, tidy, and worked with surgical precision. Nothing but the highest of praise for this company. The windows are beautiful, and we are so pleased to have brought our lovely house into the 21st century without sacrificing any of its historical beauty.
Id recommend Renewal by Andersen without hesitation. Everyone I dealt with was highly knowledgeable and professional, and the product is of the highest quality.
Jason and Dom DZ were awesome and super professional. Would recommend for any installation or repair.
Timothy and Dominick were professional and did an excellent job with the installation of our new windows. The windows look beautiful! We are very happy and would highly recommend them.
They did very nice work , very efficient. They were here on time and did the work they promised. Both Matt & Deshawn and the two fellows that were here the first day did a beautiful job . I hope I get good and long use out of these windows. I’m very happy with my new windows.
Dashawn and Matt were efficient,courteous and worked non stop. We are very pleased with the installation and these gentlemen are a very good reflection on your company.
Matt and DaShawn did an excellent job of installing the new doors on the front of my house. They were on time and professional and when they had finished the work it was as if they had never been there. I’d recommend Andersen and this installation team.
I just had my windows replaced using Renewal by Anderson from Middletown and was extremely satisfied with the professionalism and quality of work done.The work was done by Timothy and Dominick and found them both very friendly and helpful at answering any questions I might have had . Looking forward to doing more business with in the future..
Our team was Dashawn and MattThey worked well together and were efficient.They kept the work area inside our house and outside clean at all times.The work they performed was excellent .I thought I was going to like my new windows and that they would be installed properly butPleasantly I actually really like my windows and they look amazing and add to my house.My teen son says the room feels more spacious because of the windows.
Matt and DaShawn were professional, courteous and friendly. The worked quickly and efficiently. When left, the place was so clean you wouldnt know that they were here (except for the perfectly installed windows). Before they left, the made sure we knew every detail about the windows we had purchased and gave us important maintenance tips. We would happily recommend Matt and DaShawn to anyone.
Jason and Dom DZ arrived right on schedule, were top pros, explained everything, were friendly and could not have been nicer or harder working
I was so pleased with not just quality of my new doors but the professionalism by Matt, DaShawn, Tim, and Don. The work was done in a timely fashion with clean up after. I would totally recommend Andersen doors as well as windows!
I had windows installed several years ago. The windows were professionally installed. This week 9-9-2021 I needed a service call and the company sent Chet and Dom DZ. These men were professional, on time and did the repairs. This is a great company to get windows from. Awesome service.
Jason and Dom DZ were awesome. They did a great professional job.
On line it states that the estimated price per window is around 900 to 1,100 they just left my house and 4 double hung windows is 8,600 are you out of your mind???
Chet and Dom Dz did an exceptional job.They were on time,pleasant and very neat. It was a pleasure to have them do the work in my home. Companies today need more professional workers like them.
This is the third time this company has installed new windows in my home, Matt & Will worked nonstop. They were courteous professional & great at their craft. When they were done, they cleaned up everything, nothing left behind. I recommend Renewal by Andersen for all new homes or home improvement.
Chet and Dom Dz were professional, knowledgeable, and friendly. There were a couple issues with my house during installation that I was quickly informed of and Chet and Dom Dz remedied them quickly and efficiently. I would definitely have future work done by Renewal by Anderson and would recommend others to use them too.
Snowstorm delayed installation by two days. My original called to inform me what windows were getting started did not happen on the new date for me to know which lines to take down. They even helped move items away from windows and removed some blinds since I was not informed which windows to clear. But all of the workers were very efficient and professional. Marek, Dom, Wayne, Will and one or two others were very nice, personable and worked so hard. Especially having to work outside after 20 inches of snow fell. There were some issues with the locks breaking or lining up on almost half of the windows, but Merck made them work perfectly. They did a very good job cleaning up inside and outside. One last lock had to be replaced a couple of days after the job is done because they didn’t have an extra.
Using Renewal by Anderson for our new windows was a great choice. Though more expensive than others, the service and quality we received proved worth it. They were professional in every aspect and have done an exemplary job. The installers were courteous, conscious of being careful and clean throughout the job. The window installation went well and they look wonderful and operate perfectly. I am very pleased and would definitely suggest them to others.
We had a front door installation in June. We paid in full, $11.000+. We were promised a high quality door. The installation was a disastrous experience. The front door is below the quality expected. It came with missing parts, damaged, and it sustained more damages during installation. The installer had an unprofessional behavior, was aggressive and had refused to take into consideration the issues that we pointed out. We have pictures and videos to document all of the above.They came for a second appointment in July, after numerous emails and phone calls. Instead of fixing he problems, they created one more by removing the glue on weather strips because they needed to be replaced. We had a third visit on 8/21. They left the front door in an even worse condition. After stripping the door frame to bare wood, the installer realized that he has the wrong color replacement parts (clads and Z-bars). He had to drive back to the Middletown shop and brought back black clads (mate metal) that do not match the rest of the door. He had to install them because other wise, the door would have been left in the bear wood condition. He was not able to find any Z-Bars and no glue on weatherstrips. It top of all the above, they never supplied a second door closer that was specifically required and paid for.We strongly suggest that people should not do business with this company. They are money driven with no respect for their customers. They are unprofessional, their installers are incapable to be up to the Companys PR standards advertised and promoted during the sale.
The team of Chris A and Chris D were outstanding. From the minute they arrived (on time!), they were very professional, courteous, and respectful of our house, property, cat, and us. They were skilled, worked extremely well together, and took excellent care of this old house. They informed us of every step they took and cleaned up so beautifully that after they left all we were left with were our beautiful new windows!
Robert and his team were outstanding! They came on time and immediately got to work. They double checked all the measurements, took measures to keep the inside of my house clean, and then proceeded with the installation. When they were done they cleaned everything up and then Robert went over everything with me as far as showing me how to operate my new windows. The windows look amazing and I would highly recommend this install team to everyone! Thank you!
Chris A and Jon did a wonderful job! They replaced every window in our home as well the sliding glass door. Chris A explained every step of the process and even took the time out to make I could properly open and close the windows since they retract outward for cleaning.They were professional, efficient and worked very clean. I could not have been any happier with the work they did. They made sure we were happy and satisfied with the work down. Great customer service on their part.
The installers did a fabulous job. The sliding glass doors look beautiful! Thank you Chet, Will and Dom Dz for your fine work! Very satisfied with our experience!
The installation team were professional, timely and efficient. They worked with little disruption to our household and got the job done on time. They were neat, tidy and respectful of our space. In these difficult times, I appreciated that Renewal by Andersen delivered on their commitment and got the job done.
My installers Matt and DaShawn (sp?). They were amazing. They were pleasant and were very thorough and made sure that everything was done to perfection. The clean up was meticulous. You would never think that any work went on here, except for seeing new windows. DaShawn made a triple check to make sure that everything was cleaned up properly. Great guys, great job.
Philip Kimber and Eddie Rodriguez we’re very professional hard working individuals.
The whole team did a great job from sales, measure to install. The whole house looks different. I cant believe what a difference changing the windows and door made. We love the easy clean feature and final product. Matt and Will did a wonderful job on the install. A great, friendly and professional crew! Very happy!
JASON AND DOM DZ are the best ...door went in perfect and they cleaned up everything and were so professional and nice. I cant say enough!!! Thank you guys!!!
These have to be false paid reviews. I have never seen a company advertise constantly the way they do. Sending constant junk in the mail and salespeople door to door tells me everything I need to know about them.
Matt, Matt, and DeShawn were great. They were polite, pleasant, and professional. Couldnt ask for anything more. Windows look great and my wife loves them. The bay window really makes the front of the house look beautiful. They may cost more than some other windows, but you get what you pay for as the saying goes. Hopefully they will stand the test of time.
Jason and Don Dz did a fantastic job. Skilled, friendly, polite and efficient.
Chet and Dominic Z were the best! Very knowledgeable about their work and efficient. Most of all, they were very courteous and professional. I would definitely recommend Renewal by Anderson ( already have) and have them again.
I couldn’t ask for a better company or guys! Matt and Dashawn truly made us feel very comfortable as they talked to our kids and loved on our dog. They came in and couldn’t be more Professional and clean as it was like they never came. They always had a mask on whenever coming into the house. We want to finish the rest of the windows come fall but only if we can have them back! Thank you so much for being a great company.
The technicians Dominic and Timothy were excellent. Very professional, very courteous and they installed the windows to perfection. Highly recommended this business and these workers.
Chris a. And chris d, And help were professional, they installed my windows and made sure that they didn’t leave any wholes around the edges etc. they cleaned-up inside and outside after they were done. Chris a. Made sure that each window was properly filled installed correctly. He showed me how to unlatch my windows so I could them inside and outside. He also made sure to contact the company since I had to broken locks. I love my windows!!
The Renewal by Andersen install team of Chris and John were outstanding. They were professional, courtesy, on time and concerned with details. It was clear they genuinely care about their craft, and more importantly, their clients’ satisfaction. I would recommend them without hesitation, and I would definitely use them again. And, they were really nice guys too. Well done!
Recently had a door and window both replaced at the main entrance of my home. I must say the work done by Mike and Kenny was phenomenal. They both showed up on on time and explained the work that would be done in detail. Their experience goes a long way as I cannot get over how it turned out after the final product was installed. They took their time, ensured that every point of the installation was covered to our liking and in the end fell in love. We applaud the two gentlemen for their time on this project and highly recommend them to anyone who is planning to get work done at their home. Keep it up guys your work will never be forgotten.Angelo
They were true professionals. Arrived on time, left the place clean and did an excellent job with the installation. Would highly recommend.
Chris and Sean were great to work with. We had an install in pretty crumby weather end of March this year. They did a nice job, the windows are great. Even with the bad weather, they kept working to finish the job without making a mess in the house. They were attentive to any concerns we had and answered all of our questions about the construction and care of the windows. I would be happy to have them back again if I have more windows replaced. Everyone else involved with this project were also great to work with from the sale (Thanks, Rai!) to the measuring (Thanks, Phil!) and office staff (Michelle, Thanks for keeping us posted!) I am generally not very lucky when I hire people to work on my house, but I hit the jackpot with this project!
Chet was great! He worked very hard and had to work alone. My windows were the originals so they were not easy to remove. Chet did a perfect job. The windows look so good. No more drafts. Easy to open and close. Very pleased.
They were there to do a consultation so we can have options. It was my sister and my mother and they have no idea of construction cost current rates or any of that and he quoted tham a price of $11,000 for 7 windows And natural my mother calls me And I tell him thank you I will get back to you. He said no I already got her approved and the only way we can get 25% off is if you sign today. Literally googled Anderson by windows and it says 25% off on the website. So don’t lie to me first off. and don’t pressure my sister first time homeowner. He forced her to sign otherwise we cant get the 25% off. Blah blah. I called my local guy and he literally got the price cut in half. We went and canceled the next day. I’m sure their windows are good quality but they’re not double the price good quality. And those kind of sales tactics are not how you do business these days. Call a local guy, all Anderson can sell you on is they can finance it but by the time youre done paying it off you’re gonna pay triple the price. You might as well just save up your money and get it done in one shot it a third of the cost.
Matt and DaShawn were super professional, worked clean, they were very friendly and efficient. Great attention to detail. Outstanding job, I couldn’t be happier. I especially love my bay window
Matt and Chris were excellent, work was performed in a timely and efficient manner, answered all my questions and left my home completely clean. I couldn’t be more happy with my service. I love my new sliding glass door and bathroom window! Thank you so much!
The two craftsman removed the old door and replaced it with a new one.They did an excellent job and were very careful and precise in completing the installation. They asked for my input when there were choices to be made.We were completely happy with their service.
The replacement windows are expensive, but we did some research and it seemed worth the investment. The installation guys, Ricardo and Bobby, were excellent. They were professional, thorough and very customer focused.
Dom Z and Chet installed our picture window. It looks absolutely amazing, and they did it really quickly. We couldn’t be happier going with them for the install. Recommend !
We had them replace our kitchen windows with one big picture window and are very pleased with the result. Scheduling was easy, and the installers Chet and Wayne arrived right on time and did a great job of putting in the window.
My patio door was installed by Daniel and Phil who were wonderful. The two of them were courteous and friendly. They did a fantastic job. Throughout the day they get me informed while also keeping their sense of humor, which I loved. When they were finished they did an excellent job cleaning up. 5 stars to the tow of them.
I would like to make clear that this review only applies to the INSTALLATION portion of our order and NOT the ordering process or sales end. Our sliding glass door was installed by Dylan & Rob. These two gentlemen did an outstanding job. They were extremely respectful and careful in our home and did a meticulous job when cleaning up. If you are lucky enough to have them install your door/windows, you will not be disappointed. Credit must be given to Dylan and Rob as theyve saved the reputation of Renewal by Andersen. After receiving the wrong size door at first because of a bad measurement and then never having anyone reach out to schedule the second installation was seriously disappointing. The salesman, who shall remain nameless, was contacted and promised to call me back with an update on the installation within 24 hours. Two weeks passed with no update from him. I decided to call the main office after having had about enough of terrible customer service and was told the the information had been given to the sales rep who never communicated it to the customer. In conclusion, David promised to have the installers out within a few days and I am happy to say that if not for them and David, I would have nothing good to say. Dylan and Rob should be praised and rewarded for both magnificent customer service as well as excellent installation.
Totally professional, efficient, polite and fast-working. Cleaned up beautifully. Made sure everything worked perfect. I always have tremendous trepidation about contractors and home improvement workers, but not a single bit here. The team was terrific: Jon, Nicky, Chris. If only everyone I ever hired was as good as they were.
Installation crew was everything we could have wished for. Very professional, courteous, and highly skilled craftsman. I recommend their expertise to anyone who is looking for top of the line contractors. Im very proud to say we received such high quality service.
Matt and DaShawn were great technicians. They were thorough, professional, and polite. You couldnt tell that they did work in the house as they cleaned around the windows. They were very willing to answer any and all questions.
I highly recommend Renewal by Anderson. Throughout the whole process of replacing my windows they were outstanding. The installation team was especially amazing. They were professional, efficient and did a wonderful job. I am exceedingly pleased with my new windows.
Chris, Jon, Roger and John went above and beyond to make the installation process go smoothly. My home was protected at all times and I was informed of all the details of the installation. They cleaned up before they left during the three day process and gave me a sense of security and reassurance that I chose the right company for the job!!! I recommend Renewal by Anderson to anyone looking to replace their windows/ doors. The final product: GORGEOUS!!!
I had a great experience with the guys that measured my window also the installers Jonathan And Nikki. They were very experienced and knowledgeable. I really loved both of them. I would ask to have them again. I have not had this great of customer service In a long time. I highly recommend them. My window is beautiful.
We had a door installed by Renewal by Andersen on our century old house and it could not have been better. We love everything about the door from the looks to the efficiency and safety it provides. The technician we had was Phil Bellomo and he was everything you look for when you have work done on your home. He was professional, timely, knowledgeable and courteous. We are definitely going to use Renewal by Andersen for our future projects.
2 year update and i called bc my screens dont fit correctly after all my windows are custom and they came and said i pretty much need to slam them in, deal with it. That it wasnt major enough to resize the screen. Bugs constantly come in through the custom windows that i paid 20 thousand for and I have to deal with it. Then in the winter i have draft coming in from 3 of my windows. AGAIN CUSTOM WINDOWS!Very professional. Every appointment was on time and explained everything easily to your understanding. I would highly recommend Chris A. and Jason Ds crew. They worked super fast and I ordered a last minute window cladding they fit in. They cleaned up and removed everything, more than I asked. Extremely happy with renewal by Anderson and their employees.
My windows were installed in 2 days thanks to AJ and John. They were very professional and did a great job with both the installation and clean up. My house is not the easiest to work with but they were able to overcome any obstacles quickly. I am pleased with their work and would recommend them.
Kevin and Nick installed my front door today, and I am absolutely thrilled! They managed a tricky situation with ingenuity and grace. I love it from every angle, and their attention to detail made it possible. Renewal by Andersen handled every step of the process like professionals. I will be reaching out to them again moving forward with my home renovation projects.
Our new Andersen sliding door was just installed and my wife and I are genuinely delighted with it. It was everything we had expected in quality, beauty and functionality. What made this experience all the better was the comportment of the installers, Roger W. and John K. Their professionalism and genuine display of concern for our assessment of their work and their promptness in response to any minor issues were well noted and appreciated. I hope they will be sent to us for our next door replacement.
Renewal by Anderson replaced our windows and French door. Their installers were professional and efficient. The work was completed in a timely manner. We are very happy with the result and love our new windows.
We Love the new windows >>>>They arrived right on schedule , polite , professional and went right to work7 large double hung window all installed on the same day .Complete with replacement aluminum siding to the outer window frames.5 of the window were facing on my flower garden ,and I must say for all the outside trim work ,not a single petal or flower was disturbed during the install !Installers Rob G. and Kyle O ,were quiet ,efficient, keep everything clean neat ,hauled away all the old windows and debris and left my home better than they found it !When they were done ,they took the to explain to me and my wife all the operations of the windows ,cleaning hints and maintenance and happily answered all my questionsFantastic job ,all completed in one business day with no disruption of the house daily activities .Little pricier than big box stores , but A-1 service with A-1 product and would happily use their service againThank you Rob and Kyle , great job !I could not ask for a better experience
Both installers were so friendly, professional and always on-time. They took the time to show all the details and how to clean the windows. I especially love the way they left everything clean and everything in its place. Expensive but so worth the money for the product and service. Thank you so much
I had windows and doors installed. Kevin, Dylan, Rob, Dan...all did a great job. Any concerns about install were rectified to my complete satisfaction. These Men were very friendly and kind to my family members present during the day and to my pets. It was a pleasure having them in my home; as if we had been long time friends.
Matt and Will were completely professional from start to finish. I will recommend RBA to my friends because from the beginning when Matt Press (sales), Phil and lastly the installers Matt and Will, I felt nothing but professionalism. I thank all of you and by the way the windows look great. Joanne and Jr
My experience with Renewal by Andersen was exceptional! They explained every step of the way, and everything was on schedule. The installers Chris A. and Jason D. were very respectful of me and my home. They cleaned up during and after every install. They also answered any questions at any time. I highly recommend them and would use them again!!
Renewal by Andersen installed a new bay window at my house today in Napanoch NY. Replacing an old bow window. The installers did a great job and the window looks great. We are very pleased with the installation. The workers were friendly, polite and professional. They also did an excellent job cleaning up.
We just had our windows replaced and couldnt be happier with the windows and installation. Out installers, Robert and Ricardo, did an excellent job. They were very knowledgeable, professional and courteous. We will certainly recommend Renewal by Anderson Replacement to our friends and family.
Chett and Steve did the windows in my home they did a wonderful job. They were clean quick and neat and did a quick job of the windows. They did a beautiful job windows look amazing. I was very pleased with their work
We badly needed all 26 windows replaced in our house built in 1950. We decided we wanted the best, and recently had other Renewal by Anderson windows replaced in our primary residence. We were sold by the draft-free, easy to open double hung windows that helped reduce our winter heating costs. We are very happy with the houseful of new windows which sealed up many gaps, added insulated glass, eliminated rattling aluminum storm windows, reduced heating cycles, and replaced a half dozen or more different styles of old-fashioned, mostly unopenable, wood windows.
Renewal by Anderson installers did an excellent job! 13 windows were installed on my house. The installation process was smooth. Ron and Rick were amazing in answering any questions I had and ensured attention to detail. Would definitely recommend
We had 7 windows installed on Friday, September 22nd by Phil B. (sorry, he wrote out his last name but I cant quite make it out!) & Daniel Rider & let me tell you...those 2 men did a FANTASTIC job. I cant complement or praise them enough, they were just that good! From the set up process, to all the work done to all the clean up, their professionalism & attention to detail was phenomenal. These guys have clearly been well trained & take a great deal of pride in their work. Thank you Anderson for employing such dedicated & hard working individuals, Phil & Dan deserve a raise!!!
I had my bay window replaced about a year ago. The visual is beautiful. The sound proof and draft reduction is amazing. Im happy with the end result. A technician accidentally caused damage to my property, which after multiple attempts to collect compensation for, had left a negative review. I was immediately contacted by someone from corporate for reconciliation, to which I was offered a $200 reduction on my financing agreement (a $6,000 window that would have cost $3,500 elsewhere, I have quotes) accepted. I know I splurged on this home upgrade and am fine with this, but I will get second quotes for future projects. When I pay premium price, I expect premium results not a buy out. Tighten up if you want my future business
I moved into my new home in March, and I noticed that some windows and my patio door needed to be replaced. In the next few weeks, I called for an Andersen Windows sales representative come out for a consultation, and I decided to use their company. A few weeks later someone came to take measurements. Finally, on July 19th and 20th, Jonathan D and John K installed my windows and patio door. I am extremely pleased and impressed with the work that they did. They showed me how the new windows were different from my old ones. They cleaned up very well after the job was done too. Jonathan and John were also very kind and respectful. When it’s time to replace other windows in the house, I will request them again.Jennine
During two days, Ron and Nick (with an assistant) did very professional and efficient work installing three new Andersen sliding doors and one fixed panel. The job began with removing the old doors and repairing the framing before any new work could begin, and the first day couldnt end until the wide spaces opened up in the walls properly had been properly closed and sealed with the new windows. I appreciate the care they took at every stage throughout the process, their patience in finding suitably matching wood to insert around the outside frames, and their friendliness, all of which inspired confidence in their work .
Chris A and Chris D were easy to work with. Explained what they planned to do for the day. Very clean. My warranty was explained and who to call if I had an issue. I was super pleased and excited with the install and outcome.
I am very pleased with the installation of my windows by Kevin and Mike. They were very courteous , pleasant and knowledgeable. I was impressed with their timeliness, work ethic and respect for me. It was wonderful to be included in every step of their work. I am most impressed with the Bay window that they installed...it is a work of art both inside and outside! The quality of the windows and the work is extremely impressive.
The installation team of Kevin, Donald (Dylan) and Mike was very professional and courteous. They worked well together and made sure the two day experience (in cold temperatures) was a comfortable one for the home occupants. The windows look great! We would recommend this team to all 100 percent. Thank you. UPDATE 3/11/17 With the receipt of two final windows Kevin and Mike returned to complete the job (with the exception of one screen window which is on backorder) of our window replacements. Both men are very personable, timely, and respectful of the home and homeowners. We would recommend this team to others looking for this service. ps. Congratulations to Dylan on the new addition to his family!
Kathy & Dan were an amazing team! This is the third project I have had done in my house and they were the best installers so far. Very clean and neat. They would not leave until I was happy with the job. I will continue to use and refer Renewal by Anderson for any window and door installations. They also have great customer service! Any questions or issues I have they take care of right away.
We had 2 sliding glass doors installed by Phil Bellomo and Dan Rider. They were very professional and the poor guys worked all day in the rain and still smiled. You could tell they knew what they were doing and took the time to take care of the small details to make sure our doors look great. Without asking they protected our floors and cleaned everything up when they were done. We are very pleased with the installation portion of this process. I highly recommend this team for your next installation! Thanks Phil and Dan!!!
We had our windows installed today!! They are beautiful. The installer team was George L & Rob G. They were very professional & had our windows installed with no problems. They even helped us put a large air conditioner back in the window after cutting a board for each window with air to set it on. Top notch professionals!!
I had 7 windows installed by Renewal by AndersonIn my home, Ron and Chris were on time, professional, friendly and organized.They cleaned what little mess they made, and waited for my wife to come home so that they could show us how to remove the windows and the overall functions of the windows. They did this in a timely fashion. Very pleased with the windows
Kevin and a team of four worked well together to complete a full days installation of 8 windows. They did good work and left the place quite clean. There was a factory issue with the wrong locks on two windows, and they worked with the home office to have it straightened out. They had to do significant modifications to fit each window or pair. The windows look good both inside and out.
Roger and Billy were fantastic. They installed my new sliding glass door. The carpentry was well done and the new trim looks great. They cleaned up afterwards and left my room and deck with little to no work on my part. Thanks.
Todd and Nick completed a wonderful installation.They explained everything in detail.They were also very personable! They completed the job in a timely manner, I am very happy with my windows! They also did an excellent job of cleaning up.
Renewal by Anderson just installed a new living room window and front entry door at my home.The experience was A plus from beginning to end. The installation was neat and professional. The crew was a pleasure to deal with. I highly recommend them and I will be hiring them to install more windows this year.
The Window installers came on Time. Ricardo and Bobby came in and began to work immediately . They worked fast , efficiently as well as precise.They cleaned up after themselves. The warranty was explained once they were finished. I can’t complain. I’m very happy with my new windows. Expensive yes but worth it. I’d use them again for my window needs. Ricardo and Bobby are an asset to their company.
Johnathan and Bob were will organized and worked well as a team. The work was quickly and professional done and there was no cleanup required on my part. This is a challenge as with older houses you never know for sure what you will face. No problems. There are less expensive alternatives, but if you want the best Andersen is worth the price.
The entire experience from start to completion was excellent. Anderson came in and made two initial visits - one to estimate the job and the other to gather measurements. Matt (estimate) and Phillip (measurement) were professional and thorough.When it came time to install, John and Matt (not same Matt as estimator) were professional, courteous and very knowledgeable. Ive done general contracting/renovation in the past, so I was amazed at the careful attention to detail that John applied to the project. If everything was not perfect (and I mean perfect) he would stop in his tracks and make sure it was done right. All along the way I could see him explaining to Matthew to install correctly, adjust something was wrong, what each type of screw is used for, etc. John took us for a final presentation and walk-through of the new front door and patio slider and the site was left spotless. This was a top-notch team - thanks Renewal!
Very pleased with installers, Chris A & Chris T.They were on time, courteous, explained the installation & upon finishing, went over the windows and door that was installed, making sure I was pleased with all the work they did.They cleaned up thoroughly for the 3 days they were here. I highly recommend them.
Chet and Steve were very professional & personable craftsmen. They completed the job at hand and more. Left the inside and out cleaner then when they arrived. I would specifically request this team for my next project.
They did a very professional job. The team of Chris A and Shareef were great. I am pleased.
I had 8 windows replaced yesterday. Arrival time was between 8:30-9:30 and the team arrived at 9:30. They worked straight through until 5:30 when the job was completed. Kevin, the team leader was excellent along with his crew of 2, Nicky and Roger. Everyone was professional, courteous and friendly. They put down drop cloths and there was a minimal amount of mess. In the end, the clean-up was as if they were never there. My windows are beautiful and I am so happy with the results. Thank you, RBA!!
Timothy and Dominic were very professional and friendly. They left my house cleaner than I do. Would definitely use them again.
I had a replacement of my patio door. The technicians, Ron and John, arrived on time and quickly set to work. They were professional in every sense of the word! They apprised me of what needed to be done and did it quickly and neatly! They cleaned up, both the inside and the outside areas! All materials were disposed of! I couldn’t be happier with their work or my new door! Thank you!! You can be sure that I will refer them to my friends and family!Sincerely, Lorraine U.
Robert and Will arrived on time. Through the process of installing our sliding door they were very professional. We would recommendThem again to anyone. Humorous too. Thank you again for doing a great job!,
Chris A and John were professional and took great care to install our windows. They were careful with our home and made sure we understood how to use the new windows. I was very pleased with their work.
We had a great experience with this company. They installed all of out windows in a quick and professional manner. They folllwed all Covid protocals during their time in our home. We would highly recommend them to anyone needing windows installed or repaired.
We had 9 windows installed by Foster, AJ and the crew including John, Eddison, Rob the supervisor, George a week ago, and we were highly satisfied with their professionalism, expertise and the care that they took in doing the job. They were all hard workers, polite and friendly. We feel we invested in high quality windows and high quality workmanship. Great job, thanks!
Installers were very professional and extremely knowledgeable on the window installation.Chris A , Chris T and Merek N each knew every aspect of the job from window install, leveling, caulking, trim work as well as cleanups. All very personable and friendly. Great job thanks
Andersen windows might seem expensive but they are amazing value considering their quality and how easy the process is. Because they do everything from beginning to end, it was stress-free. Everyone, from the salespeople to the installers are professional and friendly. It was well worth it. The windows look amazing.
My husband Nick and I love our new windows and thoroughly enjoyed our experience and the expertise the installers provided. Foster, Bill, Ed and Howie were more than professional as well as good educators throughout the process. Each installer provided the information we needed as they proceeded through removal and installation. We would highly recommend and request this particular crew (Foster, Bill, Ed, and Howie) to install windows for family and friends.
Choosing Renewal by Anderson is a worthwhile investment. From measurement to installation, all of my questions were answered.Kevin Little and his team did a fantastic job with the installation and ensured that focus was given toneven the simplest details. They were a friendly and professional team.Michelle from RbA’s office has been a tremendous help as well. Michelle has been engaged throughout the entire process and coordinated all of the appointments and follow-up calls.My new doors and windows look amazing!
Door installers Chet and DominicdlDz were on time, courteous, and efficient. We are very happy with the result and with the Andersen company- Doug- Newburgh NY
I had 13 windows installed 2 days ago. These windows were installed in one day by the Team of AJ, Bill, Kevin and George. All four of these fellows were very professional and efficient. You could see that they enjoyed what they were doing and very willing to answer any questions I had. Before leaving I was given a detailed demonstration on the operation of the window as well as literature. They also left my home spotless inside and out when they finished working.My homes appearance has improved both inside and out with these windows and Im very pleased with them. I would refer others to Renewal by Anderson because of the professional way thins are done from beginning to end. It started with Kelly making an appointment and Michael introducing us to the details of the windows as well as financing options. He has a great sense of humor and personality that makes him a great salesman. Then Robert came for final measurements and answered questions I had. Finally the installer Team of AJ, Bill, Kevin and George did a super job. Thanks to all!!!
Want to thank Phil Bellomo and Manny Rodriguez for the excellent job they did on 12/26/17 installing 5 new windows in our home. They were very efficient, personable and best of all they cleaned up and left everything immaculate. Thanks guys! A job well done.
Everything went perfectly. Forman and crew were very considerate while working in my home, and cleaned up before leaving in the evening. When the job was complete, they explained how the windows open and close and also how to remove for cleaning. The windows looks great.
We had 5 windows replaced and Chris A. and Chris D. did a fantastic job. The windows look great and a huge improvement over what was there. The guys were on-time, clean, pleasant and installed the windows flawlessly. We couldnt be happier. We look forward to doing business with you again when we get more windows replaced in the future. Thanks again and bravo.
Very professional and right on time. We had Chet, Steve,Wayne and Chris P come to do the windows. They did an awesome job and were very pleasant to work with and acomdating. Would recommend to anyone. Thank you guys
I recently had 10 windows replaced by Chris and his crew of 5 and I was very satisfied with both the professionalism and the attention to detail they have. I would gladly recommend to any family or friends that they use Renewal by Anderson to replace existing windows. It is a quality product and I have had outstanding service.
Excellent and professional work. Everything from materials to installation to the finishing touches. Chris and Dashon were excellent installing four windows for us. I will request them again for our next four windows. Quality product. Thanks.
Replacing all our windows & sliders with Renewal by Anderson was the best decision for us.My energy bill was the first thing I noticed. I did not have to pay the last monthly budget bill and they realigned my payments down for this season.We did have a problem with one door but thanks to Chris A (who is a master at his craft) & Kavon’s expert service , they fixed it to our satisfaction.I recommend Renewal by Anderson to everyone looking to upgrade their windows & doors. You won’t be disappointed with the outcome.Thanks again Chris& Kavon for coming out.
Andersen was a great company to work with. They didn’t over talk or over sell which we had another company do. They have been around for a long time which is nice security. They may have been a bit pricey, but hopefully getting a return in investment. The crew that came were polite and did there a great job installing. Clean up was good. Only one compliant was there was a little seperation in the window sill that wasnt there before, which may have been done to force but no biggie. Thank you, for working with us and thank you for crew. :)
Great experience. Both Chris A and Shareef were skilled polite and very professional.
I recently had all the windows in my home replaced by the installation team of Chris, Sean and Dom. They worked efficiently and effectively. They were courteous and careful with my home and possessions. I love my new windows and the install process went very smoothly.
Very professional answered all our questions and installation was complete in quick and timely manner.
First I want to say the salesman was great . I had purchased windows a couple years ago and recently from another salesman . I had some minor issues and needed to speak to a manager they referred me to Dan the manager Because I could never get a last name.This man was rude unprofessional and just plain unknowledgeable about any of the products he is supposedly a manager of. He did have to come to my house and all I could say is I got a very uneasy feeling with this man. He could not answer any of my questions and when he tried to he would say things like I have 20 years in the window business I know what I am talking about just trust me.Its unfortunate because the rest of the experience was just fine this man is a detriment to any business..I will also write a letter to the owners of this business
Foster and Edison were very professional and knowledgable. They were both very friendly and courteous and careful to make sure that everything was covered in our home during the window removal and installation and all construction debris was removed at the end of each day. My wife and I would highly recommend Renewal by Anderson for window replacement
Chet & Dom Dz were very neat, friendly & explained the new windows workings before leaving. Cleaned up after the job was done.
The windows are fantastic. I have a house built in 1850 and they were able to install beautiful 6 over 6 windows. They’re not cheap but they’re worth it. Guys were professional, clean and quick.
Our salesman was not 100% to our liking. He was passive aggressively rude and off putting. Went with Andersen based on their name recognition and reputation despite salesperson. Install went just as described. The team that installed was great and professional. They answered all questions and kept the install areas clean and neat. Windows and doors look amazing!!! Thanks AJ!
Absolutely sloppy outside capping even after complaining. ie:width of one window side measured 4” while other side measured 4 1/2”. Corners not capped properly or symmetrically. Door lock and knob installed crookedly. Replacement windows were good quality but matte white interior finish looked very off white compared to my previous windows so style seemed rather unappealing after they were all installed. Hard to tell with sample when dealing with salesman. We would have definitely chosen a different window or finish if we would’ve known and would not have had job done at all if we knew my husband would have to fix the capping. Maybe not very noticeable to other people but when you pay almost $22,000 for 12 standard windows and a door/storm door, you would like careful measured work
Our installers, Matt & Will were wonderful - very professional, knowledgeable, friendly, on time every day, neat / clean, all around it was an awesome experience and we love our new windows!
The A- team of Anderson Installers led by Stephen Hamilton came to our home yesterday to install a large front window and 2 bedroom windows.Everything went perfectly. Not only were the men pleasant, they were skilled artisans who cared about the quality of their work from beginning to end.The windows look fantastic! In late fall or early winter we will be having them come back again to do 3 more windows.Thank you to Stephen and his skilled staff.
After a few years of looking at windows and doors for my custom waterfront home, we chose renewal by Anderson. I needed a product that would take the punishment of the sun and wind off the water. They also custom fit our new windows to exactly what I needed and made them single glass large windows where needed. Chris Bordanaro spent the time and had all the answers for our custom job. Would recommend to anyone!
Bobby and Eduardo work well together. Each job was expertly handled with precision and knowledge. The excellent quality of the products mirrored the attention to detail.
Team was excellent. Very professional and very efficient. They demonstrated expertise at their craft and were very conscious of our family while working. I would highly recommend this team of installers.
Dan,Jamale,Ron and on other installer, whos name I do not remember, installed my windows yesterday. This crew is very professional and friendly and their workmanship is outstanding. Dan explained every detail on how they were going to proceed with the job and when they encountered a problem Dan immediately told me about the problem and what his work around would be. They cleaned up the inside of my house and put furniture back. Dan explained to me how to use the windows. What an experience ! I have had some contractors work at my home that were not very good in quality and workmanship. This is not one of those crews. The one minor complaint that I do have is that I would have liked to see them cleanup a little better on the outside of my house on the ground.
Chey & Dom DZ did an excellent job installing our sliding door...they are real Pros....they were on time, safe and cleaned better than they found it...Thank You sending themPeter & Liette DeAngelisNarrowsburg, New York
Jonathan and John did an amazing job. They performed a great ad neat job. They walked us through pre installation installation step by step. They left the working area better than when they came. The clean and neater. They did an amazing job and I wish I can give them 10 stars. Great job.
High quality window product and excellent customer service. The stars here are the outstanding installation team. Ron and Chris were meticulous throughout the entire install. Best choice I’ve ever made in choosing a window company.
Last week we had ten windows replaced by the crew from Middletown, including Phil Bellomo, John Mclaughlin and Dan Rider. The three men quickly demonstrated their skills and energy in the installation process. All of our questions were answered to our satisfaction and the work proceeded in an orderly fashion. Upon completion we received a review of the window functions and our house was left in great condition. Cleanup was thorough and greatly appreciated. We are very pleased with the windows and the expertise of these three men. We would certainly offer our recommendation to anyone considering your firm for the installation of any Andersen product. Thanks for a great job!
Three words.....Beautiful, Amazing, Happy!Andersen, thank you for sending Jonathan, Rob and Steve to do my installation. They were thorough, hardworking and such professionals. Because of their thoughtfulness I want to have all my windows done by Andersen.
Chris Bordanaro is a real window expert. Before using this company you are required to sit through an hour demo/lesson on Renewal by Andersens windows, which my wife and I at first dreaded doing, but it ended up being very worthwhile, educational and we enjoyed it. When investing in your property, it is essential to get educated on the product first. If you make a bad investment, that could cost you your homes value down the road. After our hour meeting with Chris we knew this efficient energy window was the right investment for our home – plus, it looks beautiful! Overall, this is a very professional and high-quality company, and I am glad to have made this purchase today!
To Whom It May Concern:I just had to take a few minutes and let you know of the wonderful experience my husband and I had with the two gentlemen from your company. These men were so very courteous, kind and professional as they carried out the repairs and corrected previous errors of the original installers! We both knew we couldnt have been in better hands. We are both in our seventies and find that being treated with respect now in this world is pretty hard to come by.These men, Johnathan D and John K. are to be commended. Their work was meticulous and much appreciated. They are both a credit to your company and to the execution of their tasks.Sincerely,Don & Mary (Bonnie) Lemire
The installation team consisted of Kathy, Dan, Phil, and Joe. They did an awesome job! They replaced three windows and a sliding door and were finished in about seven hours. They cleaned up after themselves which is always a plus! I am completely satisfied!
Three times the sliding glass door was returned due to shoddy craftsmanship. The rubber gasket is bent and some of the caulking was sloppy.The technicians were very friendly and helpful. But I didn’t lose a lot of days of work because they had to keep coming back with new doors. They also Made me get up early because they said they’d be there between 8 and 11 and they’re over an hour away so there’s no way they could be here before nine
I had a bad experience on the sales end with this company. Chris has since made things right. The windows have yet to be installed so I will update with how the install goes.Update***The install guys are amazing! They work fast, they are very neat as they work and they have gone above and beyond to make sure I have a satisfactory experience!!! Thank you RBA for making things right...I love my new windows!!!!
Kevin & Bill just left my home after installing 2 new windows . Im so impressed how professional they are ! They did fantastic job !So happy for windows and whole process of installation , so clean and stress less .If it was possible I would like to give them 10 stars !!!Great job guys !!! Ill recommend Renewal by Anderson to everybody especially that great crew of Kevin & Bill !Thank You again !
We just had an entry door, patio door and window installed by Kevin, Dylan and Kathy. They were very efficient and professional. They kept is informed at all steps in the process and were as pleased with the results of their efforts as we were. Thanks again for a job well done.
My window and door were installed and they look great. My team of installers were Kevin, Bill and Edison. They were courteous, efficient and did a great job. However, I was very disappointed with their customer service. The customer service from the office is non-existent.
The installers Bob and Ricardo were true professionals. They were prompt every morning, informative about the items they installed and neat/clean during and after the job. Making the install a pleasant expirience.
I could not even get them to come give me an estimate. I called and after a long series of questions that I had to answer, I was finally given an appointment. I made an appointment for a Monday when i would be working from home. I received a call back saying that both myself and my spouse must be present. I explained that I expected to get an estimate that I could compare with other estimates to make a decision as to who we use. I was told that I must be prepared to move forward on the day they give me the estimate and that they would not provide an estimate if both home owners are not present - so they cancelled. Update: I received a call from someone at Anderson who read my review and said that it’s not their policy to not provide an estimate when only one homeowner is present and offered to schedule another home estimate. Unfortunately, the initial experience has soured any interest in dealing directly with Andersen.
The installers were polite an d professional. Job was completed quickly and neatly, all communication was clear and to the point. The windows have been in for nearly one year and we are very pleased with them. Will definitely have them back for the last couple of windows.
Last week we had our front entry door replaced by Renewal by Andersen. the installers were Phil Belloro and Dan Rider. Phil and Dan did a wonderful job, they were courteous and highly professional and had the door installed in a timely manner. We are very pleased with the service provided by Renewal by Andersen and our front door looks great! A big thank you to Phil and Dan for a job well done!
Chet and Dom Dz, we’re very professional, friendly and did a beautiful job on my windows and my patio door. Will definitely use them again.
Total reviews rating 4.8
199 Reviews for Renewal by Andersen of Eastern NY 2023:
Review №1
2022-01-21Chet and Dom Dz were incredibly professional from start to finish. I sincerely appreciated them calling the morning of to let me know exactly when they’d be arriving, they were personable and thoroughly explained the installation process and plan, and they double checked measurements and communicated well with me and each other. They make a great team. In my mind they went above and beyond, especially considered the two day project was done during 5-10 degree weather!! They never complained and even helped me shovel and salt my driveway when it started snowing the first morning. The finished windows are high quality and look amazing. Thanks guys for helping our family make our new house feel more like home.
Review №2
2022-08-05We wanted to review the installation of our Anderson windows by Philip Kimber and Eddie Rodriguez. I have worked in the interior design business for nearly 40 years and couldnt be more pleased with the whole experience. From start to finish these gentlemen could not have done a better job than they did. They were first of all extremely please and professional. The mechanics of their work was beyond belief considering the heat they were working in. Not one time did we here any complain from either of them. They gave us excellent instruction on the care and use of our beautiful windows. We couldnt even tell they had been doing work in our house. Clean up was perfectly done. Anderson should be very proud of these young men as they represent the company they way they should and for they professionals they are. We certainly will be recommending Anderson and these professional installers to all our friends and family. Job well done !!!! It took 45 years but we are very pleased with our decision. Anderson has been great to work with. Never pushy and very accommodating. Thank you
Review №3
2022-08-21Jason and Dom DZ were excellent! Not only were they professional but very pleasant and hardworking. My husband and I were very happy with the work they did and would gladly have them back in our home. If these two workers represent the type of service Renewal by Andersen offers then expect our business again.
Review №4
2022-04-12Jason and Dom Z did the installation for us and they were super nice to work with - the work they did was PERFECT. The new door and sidelights looks amazing. One surprise was how cool the door handle works. Thank you to the entire team. From our first phone call, our salesperson, the measurement pro, the scheduler - everyone, was excellent at communicating and completely top-tier professional.
Review №5
2022-05-07I can’t even begin to say what amazing work and professionalism both Jason And Dom Dz showed with the installation of the front door. I watched them work in sink with each other paying close attention to every detail. I kept thinking to myself that I am so glad I called Andersen and asked for Jason and Dom Dz to come back after they installed of my bay window. You truly have an amazing team with the two of them. If I should need Andersen again for any further work I will without a doubt ask for these two….. thank you Jason and DomDz
Review №6
2022-04-27What an amazing team of installers !!!! Whole house of new windows and patio doors - it can be a huge stressor. Not with these folks- was a breeze!This was a seamless experience, professional, kind , smart, qualified. Dominic, Jason and team - Thank you so much!
Review №7
2021-05-06Its around 4 months since my patio doors were installed.Facts:- Yes, I am satisfied with the crew that did the installation. Nice, professional people.- Yes, I signed the paper saying I am satisfied. But they requested it right away. It was dark outside and windows were black color. I was not able to see all issues until spring came.- Even despite the team was professional - I had to contact them to come one more time and cover drafts that were really bad after original installation.- The quality of the materials, facing and lining IS POOR.- MAIN POINT: I dont even have to comment anything. You have your own eyes, just take a look at photos and tell me if TWO patio doors like this can cost 13+ thousand dollars? Dont make the mistake I made.PS:Now waiting for an official representative to come here and comment something like: - We are so sorry to hear, your case is exceptional, but you signed the paper where you were satisfied :)Again, read the above message. Check the photos. And make your own conclusion.P.P.S. Answering the Response from the owner below.What are you even talking about you cant reach me? Just yesterday I spoke to your representative. He confirmed (on his personal opinion) the work like this should be fixed.He said Ill be contacted by manager. Never happened.
Review №8
2022-08-10Philip Limber and Eddie Rodriguez did an outstanding job installing my door . I am 100% satisfied with their work . Nice guys too . I have another installation of windows and a patio door upcoming . I would love to have them do that job for me as well !Dan Kelly
Review №9
2022-05-26Jason & Dom DZ. Jason Dom DZ did an amazing job installing our front door, they are verry professional, the installation went seamless, timely. They both have excellent skill. Great Job, we love it.
Review №10
2022-07-28Dave & Eric and team were very nice & professional. They did an awesome job with my door & window(s) installation. We couldn’t be happier!