Wheelchair-accessible entrance
Yes
Resorts Boarding & Play in Hamburg
Phone: +1 716-649-2425
Site: https://resortsboardingandplay.com/
Site: https://resortsboardingandplay.com/
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:9AM–3PM
- Sunday:9AM–3PM
Comments (55)
Jackson was very happy after his boarding stay. He loved his time there.
My pup Cooper attends daycare regularly and is boarded at Resorts Boarding and Play. Their care and loving way with the animals is just wonderful. Cooper loves going to daycare to see his girls and his buds he gets so excited he never expresses any fear at attending which indicates that it is a fun experience. I have never experienced a bad situation or a rude employee, everyone is entitled to their opinion but based on the reviews the vast majority are positive, some people just like to complain and be haters. I would not hesitate to recommend both daycare and boarding to anyone.
The daycare was great but the boarding was a scam and very unprofessional management. I payed resorts boarding and play to board my dogs for 1 week at the time I dropped them off. I purchased a room with camera access to be able to view my dogs 24/7. The camera access was down all week and I called the company to notify them. They told me I could get a refund of 5$/dog/day. Upon pickup they refused to refund me and told me I owed them $6 more actually because prices went up after I had already payed. They refused to give me my dogs until I payed the money and dropped the question of a partial refund.
Our puppy has been going here for daycare and grooming since she was old enough to go. She’s now almost a year old and every time we pull into Resorts Boarding and Play she gets so excited. They take the best care of our girl. The groomer does an AMAZING job. She is the best!!!! Thank you for always taking good care of our pup!
I have been using Resorts Boarding and Play for over a year for both daycare and boarding for my yellow lab and absolutely love it there. My dog cannot wait to get out if the car to go play. The staff is friendly, caring, and show so much compassion for their job and all the dogs in their care. Also love the web cam access to check on my baby when we need to board him.
LOVE LOVE LOVE Resorts, and so does my pup Milton! He has been going to daycare for almost a year there now and he leaves happy every single day. While he only goes a few days a week due to our work schedules, we can tell those are his favorite days! He comes home, eats dinner, and usually falls asleep shortly after from his long fun-filled day. The staff is efficient, energetic, and always so kind, and the place is immaculate. Cannot say enough good things about Resorts 😁
Absolute best day care and place to send your dog for overnights! Our English golden retriever, Parker Mae has so much fun at daycare. The staff is so incredible and kind to Parker and us. It is clean and most importantly, I know she is safe here and getting soo much love. Every time I drop her off she is wagging her tail and so excited to play with her friends! Can’t stress enough how safe i feel leaving her here for the day with the staff- highly recommend!
Our dogs were sent there while we were on vacation! I was told even though we didn’t pay for day care, they would get love, attention, and playtime with the staff. I booked their stay! When I viewed the cameras, our dogs were without food and water, and only 1 bed. We called to make complaints, and they told us that they only get love if we pay extra!!!! That’s not what they told me on the phone, prior to their stay!!! Never ever again will I send my dogs here!!!! Not only they over charged, but they lied as well!!!! U don’t even deserve 1 star!!! Rip offs!!! Cruelty to animals as well!!!! They left our dogs in a room all the time!!!! You should be ashamed of yourselves!!!!!
My black lab a year old has been there since a pup. She has been taken care by very professional staff and always is very happy to go. As a nurse is extremely important that I can rely on Resorts boarding to give my “girl” the best care so I can give my patients the care they need especially during these trying times . Thank you all.
My Winnie has been going to resorts daycare for most of her little life and she absolutely loves it! She can’t get out of the car fast enough to go play with her friends and see her “people”. The staff is very personable, friendly & extremely helpful. They sent me her “report card” that was full of Winnie’s day to day activities with fun things she enjoys. It’s just one of the many creative touches they spend their time on to assure me that Winnie is well cared for while having fun!
We have a rescue puppy who is very energetic. He goes to daycare and I know has a great time because I can hardly get him to wait in car for his turn to go in. Resorts keeps their records up to date and always contacts customers on any changes or concerns. I don’t think I’ve ever seen a staff who doesn’t have a smile on their face to greet our dog. Great place. You can’t go wrong.
Called to tell them I received a confirmation email with the wrong dates for my dogs boarding. Women was rude and identified herself as the manager!The dates were corrected. I asked for a confirmation email and she refused. She said she would have to cancel it and rebook. She refused to do it.Such very poor service.
I made an appointment on October 8th, for two dogs to be groomed on October 23rd. On 10/22: I called there to confirm the appointments and its a good thing I did instead of showing up for the appointments because apparently the dogs didnt get a required vaccine for kennel cough and NOONE CALLED ME TO ADVISE THAT THEY WERENT ALLOWED TO COME TOMORROW. What an inefficient operation there. FYI. Call before you show up for an appointment. Angry
Amazing facilities! The staff is very friendly and helpful. Our 2 pups love hanging out in day care and always come home happy and tired out 😁. We have boarded our babies twice while on vacation. Its a relief knowing they are being well cared for. The staff was always awesome about me calling constantly checking in 😉. I highly recommend for anyone looking for daycare or boarding!!
We LOVE Resorts Boarding and play! The staff is so incredibly friendly, and our 2 year old Ridgeback absolutely loves it there!!! Highly recommend!
I worked at Resorts as the supervisor for 2 years. I started when they opened the building in 2018. I was fired on July 5th 2020. I had notified the manager on july 3rd that i wasnt going to make it to my july 4th,12-10 shift because I had just euthanized my 12 year old dog and i admitted i needed a mental health day to be with my family. The manager replied back via text message that you are closing and its the 4th. I apologized and told her I wont be able to make it. The manager replied on july 5th via text that im not welcomeed back because my seasonal lifeguarding job takes up too much of my time. Anyway in my time spent there i only brought my own dogs to facility twice because i didnt not like the facility. The suites look like office cubicles and the floors are way to slippery for pets or stafff. The only thing good about the place was the owner gave good raises which is why i stayed as long as i did.however manager is childish and treats all the staff like delinquents
If you have a pet you need to board and youre in the Buffalo area, NEVER use Resorts Boarding & Play.Our cat Gordon is twenty years old. She has been losing weight. When we dropped her off there, we had just gotten the news from our vet that she was permanently blind in one eye. In spite of this, she generally doesnt have a lot of trouble getting around and finding her litter box at home. We left her in their care for three whole days while we went out of town for the weekend.The moment we got home from picking her up, I felt it. Her fur was encrusted in days-old urine and feces. She was too scared to leave her carrier, and, while they opened the carrier cage, no attendant had even bothered to take her out or show her the litter box. I verified this going through hours of footage of their webcam. Even after bathing and brushing her for an hour, the smell is still lingering.When I explained what had happened to the manager this morning, her attitude was extremely flippant. She insisted that she had several years of looking after cats, so she couldnt possibly have made a mistake and therefore had no reason to refund me.Sorry, you cant convince me nothing happened. I know what I saw, I know what I felt, and I know what I smelled. Gordon deserves to be treated with dignity like any other creature, and you took that away from her. I intend to expose the negligence of you and your staff to everyone I possibly can.NEVER USE RESORTS BOARDING AND PLAY.
Duncan boarded for the first-time and we were both very pleased. I was able to view him during his stay, and he appeared non stressed and well cared for. It was the 4th of July and I couldnt be happier.
My family went on a vacation for an entire week in November. I have 2 cats and was nervous about boarding them. I visited Resorts because Hamburg Village Vet have taken care of my cats for years. Their cat space seemed a bit small and I was worried about how my active cat would respond. Another boarding option was only down the road so I decided to check them out. It was early summer the day I visited and decided to board both of my cats there. I completed the paperwork and reserved a specific room. I also began texting the owner very soon afterwards because my flight times changed so I wanted to inform her so we could rearrange the drop off and pick up days/time. We texted several times. I was feeling good about my boarding choice. About a few weeks prior to my trip, my older, less active cat became sick. I found out her kidneys were deteriorating and because of that and her overall demeanor, I felt it would be best to board her at Resorts but my other cat would remain at the other boarding place. The day before my trip, I dropped off my older cat first at the vet and then my other cat at the other boarding place. When I arrived, the young woman was friendly but - Flag 1 - she told me she didnt have any paperwork on me. Flag 2 - She informed me my cat would be in room 3, which was not the room I originally chosen. I started to feel stressed about the situation. The young woman called the owner and after hanging up the phone informed me that it didnt make sense to have my cat alone in the space since its better suited for multiple cats. While it makes sense, I was never told only 2 or more cats can reserve the room nor told that when I kindly informed the owner I would only be boarding 1 cat. Flag 3 - The young woman showed me the room I could have, which was much smaller than the room I chose, very dark and quite frankly no better than a broom closet. Flag 4 - There was also a cat already in it. When she offered a condo, the view was of a rooftop and dreary compared to the vets vibrant view of Buffalo St. Plus, if I wanted to board my cats in a condo, I would have simply gone with the vet in the first place. I didnt complain or storm out. I simply drove my cat back to the vet and ended up boarding my 2 cats together (in separate condos). I never heard a peep from the owner of the other boarding place apologizing for the mix up nor an offer to make amends for future boarding. Unfortunately, that was the last thing that made me decide to never use an alternative boarding place besides Resorts! In the end, they turned out to be the better choice. I wish I never doubted it. My cats were not only well taken care of physically (and both take medication) but were given plenty of 1-on-1 time and space to roam freely in the cat area outside of the condo. When I picked them up there were no signs of distress and they were back to their routine at home in minutes! My only complaint (thus the 4 stars) is the webcam never worked the entire week I was on vacation. They did unexpectedly give me a discount but only for part of the time it didn’t work. I would have felt more at ease during my trip had the webcam worked. They did respond to my emails and reassured me on how my cats were doing.
My dogs love it here and I know they are getting excellent care. The staff knows my dogs when they come in for daycare and for sure Daisy and Toula cant wait to get in the door when we get to the parking lot. They are very creative and provide lots of extras for the dogs like Halloween parties, Hawaiian day, and lots of pictures. I highly recommend!
Beau seems content- I wish I could see what the facilities look like and had some info on how to actually schedule your dog for day care. I did ask, but got a pricing sheet instead. Some pics of his first day would be helpful/reassuring. Just dont feel like I know much to rate either way.
Stewart loves coming to boarding school when we have to go away on the weekends. We love that you can watch him on the cameras before bed as well! Always happy with the care that the staff gives!
We love Resorts! We take our very active puppy (Bess) there for daycare and boarding and she always has a great time. The staff is excellent!
We had our 11 year old schnauzer groomed and they were so nice! She was very matted but they cut her really nicely and made her much more comfortable! Well definitely be back!
My dachshund receives excellent care at Resorts. He has visited there for grooming, daycare & overnight boarding. Everyone is so friendly to both of us.
Great service. Our dog absolutely LOVES going there twice a week
Stephanie was amazing from the first moment we started by phone. In person, she was just as kind and totally directed her attention right to Bear our dog. ❤
So happy to bring my kitty to Tammy for grooming...great job as always :)
I always feel confident in the care and services provided by Resorts Boarding & Play. The facility is clean and the staff are extremely friendly. Thank you for being so wonderful with the girls!!
We have used resorts on numerous occasions for doggie day care and once for boarding. Our dog drags me in from the parking lot. He loves it there
Our dog Ralphie has spent 2 weekends at the Resort and we are very happy with our very happy with our experience!
Absolutely Amazing!!! Our cat was so well taken care of and when we were out of town and called with a question they were there and took the time to get the answer to the question. I would recommend Resorts to my friends and family.
Willow enjoyed her first day of daycare and came home nice and tired! She will be going back soon!
My dog Colt goes there every day and both our dogs board there anytime we are out of town. They take great care of or animals.
So impressed! I had never boarded my 5 yr old dog before. What an amazingly clean & fun place for my pup to be while we
Great experience with grooming today! Very reasonably priced, and they did a great job with our golden retrievers fur.
HiWe are very pleased with care that u give our dog, may ehret.We are glad that we will be board her in April.Thank you!Karen ehret❤
Very clean place and such wonderful and understanding staff. They put the needs of the dog first every time!
Great place to board my dog and wonderful grooming and staff!
Our dog Rosie loves it here, she gets excited when we tell her she is going!
The staff is wonderful and take great care of my pet when I am out of town. Love them!
Great with dogs! The staff is really passionate about their guests!
Had to revise my review - nice place for dogs, but not a good place for people.
Already great! Employees truly enjoy their job and it shows!
Awesome facility! Awesome staff!!
Total reviews rating 4.3
55 Reviews for Resorts Boarding & Play 2023:
Review №1
2022-07-25We recently moved to Hamburg from the Ithaca area, where everyone has backyards and doggy daycare/boarding really isnt a thing. We then drove by Resorts Boarding and Play and noticed it was a place where we could board our dog we just had got, Lola. We boarded Lola there and ever since then we bring her here every other week for doggy daycare and continue to use their boarding services when we are traveling. The staff at Resorts Boarding and Play always make her and us feel welcome when we drop her off. I always call and ask them questions and they ALWAYS answer in the most positive manner, even if my questions are simple. They are clear on what you will be billed for and offer so many fun services for your pets. Also, every time we pick her up, they tell us what Lolas day at daycare was like and shes panting with pure joy and happiness! Which is always great to hear and see. These are the things that make our experiences with Resorts Boarding and Play so great. Lastly, Lola is a dog who can be frightened by loud noises and will sit until she feels she can move forward safely. One time she heard a loud truck drive by the building and she sat and wasnt moving until it was gone. One of the workers at the front desk noticed and actually came out and opened the door and called Lola in, and Lola sprinted right in! She loves this place and we love it too in addition to their staff! Its simple people! This is a business that provides transparency and positive customer experience for both you and your pet. The staff here should receive nothing but respect from their customers as they are very respectful and helpful to you and your pet. 10/10 recommend!
Review №2
2022-04-11I wouldnt think of taking my dog anywhere else and believe me we have tried other places before finding Resorts Boarding and Play. I know our dog is being treated so well because he gets super excited every Saturday for daycare. Ive never been more comfortable leaving my dog for boarding because I know he is in good hands. He even got hurt at daycare and the owners followed up with an email and a phone call to tell me what happened, how they were going to remedy the situation and check in on Cooper (if they didnt do that I wouldnt have sent him back). They truly cared about our feelings and Cooper. I know that the pandemic has been hard but we need to remember everyone is trying their best and we cant please everyone.
Review №3
2022-06-29I would not recommend taking your dog here for either daycare or boarding. We were taking our dog here since 2018, and we recently came to find out that over the last few months they were misrepresenting the services they were charging us for. We recently had boarded our dog, and noticed on the camera that he wasnt out playing with the other dogs in daycare. We called and that was when we were informed that he was no longer allowed in daycare due to behavioral issues. Granted it we paid for the cost of boarding, plus the additional to cost to go to daycare each day. They told us that we were notified about this months ago, which was a lie. When asked about how we were paying extra for daycare, their response was that our dog got a 20 minute one on one with the workers. This was the third boarding reservation we had in a month, which means that the prior two reservations we had no idea that our dog was just sitting in a crate all day long, when we expected him to be at daycare during the day. To make matters worse, our dog also attends daycare once a week. They also told us that over the course of the last few months, when we dropped him off for daycare, he was just placed in a crate all day long, with only the 20 minute one on one with a worker. They insisted they notified us about this, which is a lie. The last and only time we were informed about an issue was in 2021, and since then we had no updates about issues, so we assumed everything was fine. The fact that they took it upon their selves to remove him from daycare, but still charge us for those services is deceitful on their part. It really makes you wonder over the course of the 4 years taking our dog there if this happened more frequently, or even if other clients pets were treated the same way, unbeknownst to their owners. We have referred friends into Resorts over the past few years, and we will be notifying them of what happened in order for them to make informed decisions on their pets care.
Review №4
2021-10-06We took Gabby to Resorts the past few days for boarding while we were out of town. She really seemed to enjoy it! She had grooming service done while she was there and came out all fresh and shiny. Smells great 😅 great customer service as well. We will definitely come back the next time we need someone to watch her! Two paws up!
Review №5
2022-04-26Super upset with boarding my dogs at this robbery of a dog daycare. They are very misleading when they say they take your dog for 5 walks a day. When we looked at cameras they were not only not walking them, but if they did it was for less than 5 minutes at a time. We requested our dogs be fed separately because one of our dogs would eat the others food. They fed them together for the 10 days after we constantly called, emailed to not. We paid for our dogs to go to daycare but we’re thrown back in the room after only a few hours. Also paid to have my dogs groomed before we got home. They did a horrible job and told us when we picked up that they needed to charge us more. The manager Cindy was very disrespectful on the phone when we called. Never said sorry, or sorry you felt this way. Said we should be lucky they were fed. If I could give them 0 Stars I would. DO NOT TAKE YOUR PET TO THIS OVER PRICED UNDER SERVICED BOARDING RESORT!
Review №6
2022-04-27My dog was going to resorts boarding and play for almost 2 years consistently with no issues. All of a sudden whenever I would try and reserve a spot for daycare they were always full. Finally when I called to reserve a spot for 3 months out it was brought to my attention that every dog needed to be re-evaluated. I brought my dog in for re-evaluation at 9:30 am... by 9:40am I got a call that my dog is no longer allowed at day care because she was aggressive?? 10 min evaluation? most dogs need more than 10 min to settle down from excitement. Keep in mind my dog plays with the shelter dogs and other dogs at the park with no issues all the time. She has NEVER been aggressive. She doesnt even bark at dogs walking past her on the street or ever react to them. If they labeled her as a High energy player, then I would believe that. I was told resorts boarding and play will put dogs with their energy levels together, as that was the point of being evaluated. In conclusion I believe their issue is they do not allow Pittbulls at this daycare. They label them as aggressive based on the stereotype. You never see any of them in their social media pictures either. The staff there are rude and don’t seem to have the pets best interest in mind.
Review №7
2021-07-01Penny has gone to daycare and boarding at Resorts Boarding since she was a puppy. The facility is clean, well maintained and they even have and in-ground puppy pool. She absolutely loves the staff and comes home exhausted after every visit. This is a pic of her relaxing after a day of swimming. The staff is professional and very responsive. Though we miss her while on vacation we know shes in great hands! Highly recommend!
Review №8
2019-07-27Resorts is the best!!!! Our puppy Connor has been going there for almost a year!!!! These people are fantastic!!!!! Connor knows when it’s his days to go. He wakes up and can’t wait and is excited the whole way there!!!! They treat every puppy like a king and queen!!!!! Plus they holiday themes they do is so cool!!!! It was luau theme this week. The dressed the pups up and took pics. Omg!!! And their water park is amazing!!!!! They can’t get Connor out of the pool!!!!! They also have a groomer Jessica. She does a fantastic job!!!! From his nails to a full spa!!!! They take the best care of our puppy!!!!! And their prices for what they offer are the same or below other places I the area!!!! I’ll be at work and think. Connor is having a vacation today!!!!! Every day he goes there is a vacation for him!!!!! They are the best at what they do!!!! And they made his Birthday special!!!! The last pic was his Birthday. He came home ate dinner didn’t make it to his bed!!!!!!!
Review №9
2022-02-08Thought his would be a great place to board my dog. Not so much, I was told I would get pictures. I was sent one. I had requested more and was told they would be sent they were not. To top things off I got a bigger room for my pet because it had a camera. The camera was not working and when I notified the staff and asked for a price adjustment I was told it was a peek for the room. I WILL NOT be going back.
Review №10
2021-09-03We have always boarded our two fur babies there and its excellent. They also have their grooming done there and I absolutely love it.A few weeks ago one of our fur babies crossed the Rainbow Bridge 😥 and our little Polo was a bit down and lonely so he started day care at Resorts. He absolutely loves it and its giving my husband and me peace of mind knowing hes well cared for, having fun and its definitely helping him through this sad time of missing his companion.