In-store pick-up
Yes
Restaurant Depot in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 716-706-0466
Site: https://www.restaurantdepot.com/
Site: https://www.restaurantdepot.com/
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–7PM
- Friday:7AM–6PM
- Saturday:7AM–4PM
- Sunday:9AM–2PM
Restaurant Depot in other cities:
Comments (190)
COMPLETELY UNPROFESSIONAL,UNHELPFUL NO COMPASSION. The moment I walked in there to deliver ONLY 5 pallets I was approached by a think Caucasian male with tattoos on his arms, he was very rude, unhelpful, and treated me abs talked to me with such disrespect, I was shocked and responded with my concerns, he then reacted very unprofessional. I didn’t get to deliver these 5 pallets and now I’ve been stuck here in Buffalo,NY for 3 1/2 because this company is unwilling to remove their product off my trailer, knowing that the shipper loaded my trailer with another carriers cargo causing a delay to my original delivery date and time. NOTHING TO DO WITH ME AS THE DRIVER.This company should be embarrassed of their employee’s attitude towards people like me just trying to do my job. Maybe customer service isn’t for him. What I’m getting at is I’ve been sitting here since Friday early morning, it is now Monday and this company wants me to cross dock their 5 pallets, I can off load by hand and that’s the sad part.You guys deserve no stars, u guys don’t even a star rating section at all
Ill change my review to 5 stars once this place stops being so filthy, especially the parking lot.Otherwise, great place to buy in bulk for your business.
This was one of 3 restaurant depots i been to, and i been to at least 15. Great service, and great productivity. Unload was much faster than anticipated. Thanks guys, and keep up the great work. Maybe you guys should get the rest to model from your work ethic.
This was my 1st time here and my experience was completely horrible. I will never be back, and I know people who wanted to shop here...i already told them how uninviting it is and unorganized. You walk in and there is the miserable secretary sitting there...no smile, you can tell she does not want to be there. I went to shop for 4 items and the aisles were not clearly marked...I stopped several employees for help and they didnt seem to know where anything was. I wasnt surprised since it was messy and empty crates, carts, and boxes were everywhere...and accident waiting to happen. My pleasant part of this shopping trip was when I asked a man for help..and he actually helped me...turns out, HE WAS NOT AN EMPLOYEE!
I did not initially make a review. Ive been finding Google somehow makes them for me, not sure if its a slip of the finger or what? Glad you caught it. I delivered onions there and had a great experience with your facility as well as the one somewhere else (I forget where it was lol). Treated with respect by dock personnel and unloaded efficiently. Thank you, I seriously appreciate that.
Prices and selection are ok. Sometimes inconsistent with the products that they carry. If you are buying in large amounts you need to call ahead a couple weeks to make sure they have enough. Manager last year didn’t want to sell me all of the stock they had. Made no sense to me. Other times they run short on advertised items. The staff is not helpful. They will pass it off in the “not my department” game. Their policy is supposed to be more than two customers in line and they will open another line. More often than not I am 4-5 customers deep in line.
I own a small restaurant on the Cattaraugus Indian Reservation, when the store opened a gentleman stopped by and i was made a member...I have come to the store only a few times but I lost my card, the next time I went back to try to get a new one if possible. Didnt happen, the girl at the entrance would not listen to me. I was told if I didnt have a card she couldnt let me in, and wouldnt listen to me about my card. I left and havent returned since. If I could get a new card and be able to shop here again I would appreciate any info needed to get my card back. Hope you can help me. [
Restaurant Depot is a great place for shopping bulk foods. Restaurant Depot is always well stocked, and never disappoints! The staff is very helpful and always goes out of their way to help me out or to let me know about items that may be out of the stock (lobsters, clams, etc.) that are difficult to source and may be out of stock due to the pandemic. Great place.
Great place, great service, great prices
Cashiers and front of store managers do NOT wear mask, they keep them around there chin. It’s every single time.Apparently they don’t care about customer safety.
If I can rate zero stars I would for management!! Their prices were over priced. 2 items costed me 150$ because the cashier rang it twice and the manager wouldn’t void it. As I asked to speak to the manager, Tammy she was so rude. She basically was yelling at me and assume I didn’t check the price. Total was 10 items but they rang 11 and ended up paying $300. The rest of he staff are great and they don’t the like the manager as well. She yelled at me and left. There was no reasoning with her. Suc bad service! No shopping there again unless they change management !!!
Good location. Easy dispatch.
My family and me have been shopping here for many years. And were very happy shopping there. Lately there customer service has dropped significantly. This past week I have gone to them 3 separate times asked for help from 2 sepperate employees to and was forced to wait till someone told me they do not even have the product I was looking for. The new staff they have hired do not seem to care and I have even seen one of the freezer employees vaping in the freezer when they were suppose to be working. I cannot tell management how disappointed I am with how things are being run now.
Great selection, good prices. Helpfull staff, great shopping option.
Poor customer service at checkouts, very slow checking out. Other locations do better - the staff just dont seem to care and some just talk with each other and nearly ignore you until they tell you the total. Long wait for another Saff member to count items so you can leave
Delivery , easy in and out I’m here 2-3 times a month unloading ranges from 30 mins to 1 hr
Awesome selection of large volume supplies. Glad to have a membership to be able to shop here.
Very unorganized! Changed the entire place around so u cant find what u need. Need to be aware of buying pop there. They have a sugar tax added to the price. U dont know it unless u complain about the price to the manager, Patrick, who was very rude about it. Just turned away from me and walked away.
Love it!! Watch out for lift drivers,, if not careful, youll lose a toe or 2. Good prices!! Good selection
The staff were very helpful!But I found my experience to that of a grass maze. Most of the items were really hard to find. But that to be expected with a surplus store, I guess...
Good place to but stuff in quantity. Didnt appreciate the staff in many areas dropping F bombs and inappropriate language. Tells me there is a lack of leadership. Went on 7/22/2020 about 4pm.
Great store super friendly staff great prices but a little dirty
Great prices and huge variety
Thes display price difference then they charge beware check your receipt before u leaves cashier. It happens to us every week they change price as seen demand in every hours. When complaints and ask for cctv record They denied because they lie
Switch and bait pricing. Beware of this as they always list something cheaper with a UPC that you could never find and display items that are at least 25% more. I have been shopping her for the last 5 yrs. Their new group of managemen is a bunch of bs. No custom service skill at all.
Great product. Great service. Carts all over the parking lot. None in the store. Take one in with you.
The person in the fish department, I believe his name was Steve, was so very helpful! I will definitely be back for more beautiful seafood!
Patrick and Tammy are probably the two worst managers I have seen at this place!! I wish I could give this place a 0 star! Total clueless! All the good staffs thats there left because of these two P.O.S
Great selection. Helpful staff. No nonsense. But make sure you come with some muscle anyway. Pushing the cart is a workout all by itself.
This place is very mis-managed, from lack of staff helping customers to long check out lines.Horrible place because of the management and customer service ,two girls there can’t be there , their customer service is so bad I don’t know how they still work for the company ( Ashely and Dionna ) .
Friendly people. Quick unloading. Not a lot of parking. Would deliver here again. Truck stop is only 1 mile away
Nice store well 👍 👌 stoked
Lost my luggage and I needed it for work..told me it would arrive by 1130 today..its now 6pm and havent heard anything
This place is very mis-managed, from lack of staff helping customers to long check out lines. The store is dirty, bathrooms smell like weed, toilet paper all over, never cleaned.
Great selection. So much stuff. Behind Cabellas.
Spoke with assistant manager in MayTold her I needed two cases of an item every week NEVER on hand!Asked them to order extra heavy 18 Aluminum Foil Reynolds Wrap!Still none as we speak.One cash register open, eleven merchants waiting in line when they finally opened a second register it nearly ended up in a fist fight because a merchant decided he wasnt going to the back of the long line and tried crowding in front of everyone resulting in an argument and profanity being yelled from those in the back.One merchant commented that the manager doesnt even care and the employees simotaniously agreed!!!I drive an hour and a half to shop here and spend between $1,300 and $1,700Each week and I depend on them to have everything I need!Ive had enough, time to shop elsewhere 😠
The manager Tammi walks around the store letting customers grab her butt through the aisles, amazing how she could find the time to help others instead of giving them a helping if you know what I mean
Good selection. Fresh produce. Large variety of restaurant foods and needs.
Top 5 things you should ALWAYS in stock: FRESH Chicken breasts, Salad Greens, Ciabatta Rolls, Gloves in all sizes, UPC codes that actually scan the price. A SENSE OF URGENCY!
Been shopping here for years in the last year the place has gone to hell the customer service sucks and a lot of times they are out of many products I bought a stove from them couldnt get the one I wanted because they were in nonpay with Garland so I picked another one from them a royal range it sucks wish I would of went else where Ill never buy another large piece of equipment from restaurant depot again
Great wholesale store for restaurant needs. You must be a business owner to join. Membership is free
I didnt see a expiration date on the baby back ribs I biught.
Im first time visits your stores.everyting is very good.thanks
One of my secret best places to shop. The selection and price just can not be beat. Busy on weekends, but well worth enduring the shopping cart traffic jams
Truck drivers do not come here !!!! In the many years that I have been working, I have met such bad company for the first time !!!!! You will get rudeness and contempt here !!!! Very long waiting time delivery !!!! I stood here for 4 hours
Great prices. Friendly staff... I just hope they stay open to the public from now on.
Changed my rating they do have everything you need the only thing Id suggest is more fresh seafood and I can get somethings for less elsewhere, but not many
We drove all the way from wilson because the website stated they were open until 4 on Sunday. Then the sign outside said closes at 2. REALLY THEN UPDATE YOUR WEB..
Some hard to find items. Good selection. Unfortunately not open to the public.
7:30am appt, parked in dock, they come out 5:30am ask for bills and unloaded by 6:30am
Its a best place to buy restaurant items who owns restaurant.. prior to go check the opening and closed times..
Always has what Im looking for. Some aisles get blocked off with pallets and one has to backtrack.
Ok place.
I shop here every week for a local hotel the young man that was in the fish department always calls for help for me every week I need liquid eggs he took himself out of the fishy department to climb up on a pallet to get me some because there so no machines now that is customer service thats why I shop here cause of employees like him I shopped on November 15th at around 11 am
If youre a delivery driver it is plenty of room to backup and Doc. Its excellent for 53-foot trailers.
Great wholesale supplier for bars, restaurants, and other drink and food businesses. Registration is required. Great prices and very good selection of items.
Great place to save money but MUST buy mostly in bulk
I thoroughly enjoyed my stay and I look forward to staying again soon.
Very busy place! Be careful or u may get runned over IN the place!
Sitting here in the parking lot with about 20 cars at 8:30 am on a Sunday according to there website they open at 8:00 am. They really need to update there hours this is a hugh inconvenience
The lady at the front desk was very friendly
As both a chef and a foodie, I find it important that the staff here is both attentive and knowledgeable.
Good for food less so for equipment and supplies
Good assortment for small restaurants needing items immediately.
Nice place, to deliver to , fast unloaded,in an out,walk through the store they have everything u need ✔️
No set schedule. Sometimes they open to 7. Sometimes they don’t. And they left kids as managers. Who don’t know how to act or treat people.
Great place to shop, just very expensive for beef today.
Ive never once been in a public restroom so CLEAN before! Awesome customer service, never had a better experience before today !!!!
Could be a five star establishment....Just a little more effort
I love it, as long as you have a membership. Good prices, on food
Horrible place because of the management and customer service. They insult customers and use profanity. The store is a landfill facility, its a miracle why it has not been closed by authorities. I have never seen something like this before.
Good prices but management hired all new staff has no clue what is going on
No management at cashier. Staff jumps off and on registers at will. Had to change lines twice.
Has everything you are looking for and if they dont you can ask them to try to bring it in. Great for small biz
Very well put together store to have everything you looking for at reasonable prices
Always find great deals on everything
Great deals as always! But no farmers cheese 😢
They always carry what I need for my coffee shop in Allentown, at cheaper prices than any vendor Ive used in the past.
Manager out front is rude.Never going back.
The lines are super long with no additional staff to open extra lines. Took a half hour to buy 3 things.
PLEASE CHECK YOUR RECEIPT!!!!!! THEY ALWAYS OVER AND DOUBLE CHARGE EVERYTHING!!!!!!!!!! THEY BEEN STEALING LIKE THIS FOR YEARS NOW. WE OWN A STORE SO WE ALWAYS CATCH THEM STEALING!!! AND DOUBLE CHARGE AND OVER CHARGE ON ITEMS!!!!!!
Drove all the way from Batavia today only to find the store closed. They need to update the hours on the website!
Really nice helpful staff, but not the best management or organization.
They have great customer service if its not down they make sure they try to find it 100%
Can get all kinds of produce here.. not always the best prices though
Awesome restaurant super store has everything you need from smallwares to food and desserts
Lot s of products, decent prices. Great for large partys.
Great for small biz find everything you need and more for starting up a restaurant.
Sad, they are back to their old ways: filth, slow check-out and no service
Just awesome and speechless... Very good, cheap and Fresh food...!!!
Great employees....I ask for help and they are right there quick like. Thanks
Always the best! Great quality on everything!!!
The store had every thing I need
First time there. Awesome place. Great prices.
Wish they would get better management I feel sorry for the staff
Always helpful very reasonable prices
What a place. Loved it. Open to the public for the time being.
Great place to shop and always have a great item
Didnt have time to browse but the place has just about whatever you need.
Nice pleasant time and smooth transactions at check out. Thank you.
We buying fresh food from the farmers, and river and different places
LOTS TO OFFER IN FOOD AND RESTAURANT SUPPLIES
It was a four but with the addition of fresh seafood its a solid five
Good selection of restaurant food. Checkout lines are always long.
Very nice staff and amazing customer service..
This company is the best very funny and very helpful I mean this from the bottom of my heart
Easy place to shop great variety
Okay selection of food. Extremely long check out lines. Seems like they are always short staffed.
Friendly people. Unloaded me quick. Get busy quick so try get in there
Great place, great prices in most things.
Didnt find all I needed
Watch out for double charging last 2 times in there happened and manger is NO help
Very disorganized, poor signage and no floor help to help you find things.
Shop here weekly - some prices and products cant be beat by anyone!
Great prices and staff very helpful
Just arrived at cheektowaga location 257 location closed when website says 4 what a waste of time
Great place to shop for my baking business!!
Great place. Good service.
Must be a member. Computer glitches all the time.
I shop there 3 times a week
Great place to shop for bulk items.
We have similar places where Im from a but overcrowded with pallets everywhere
Some of the things I was looking for where a little bit outta my pricier than I thought
Always a great place to buy wholesale
The place is a disgrace... Hate going there
This place is awesome. I could spend hours here .
Great service. Very helpful and efficient.
DRIVERS !! BY APP ONLY. 1 DRY LOADS DOCK AND 1 COLD DOCK AT THE TIME.....Remember, this guys are paid BY THE HOUR !!!
Everything you need for catering and more !!!!
Great place to shop
Cashiers are talking with each other while customers wait in lines
True wholesaler for the restaurant owner. Tons of choices
Verry good an convininian
Good place for bulk shopping.
Great selection of meats at wholesale.
Quality and prices cant be beat
Best people, great deals.
Shrimp price was bit high...
How is this place still open Tammy worst management
Great place everything under one roof
Always awesome merry Christmas
Friendly staff
Very friendly staff and helpful
Great place for bulk food
Could not find pretzel sticks
Good place for buying in bulk
I cant lick the frozen chicken jk
Food heaven!!! Price is Right...,.
She was helpfull thank you
Great people to work with
Exelent!!
Its ok
Great store!
Budget, convenience, affordable as always
Love it
Very slow check out.
Clean store and organized
When you need something special
Good wholesale shop
Everything you need
Cheap and Good Quality
Great place to go
Very nice people
Love it there!
Fast and friendly
Great
Work
Good
:)
Bad
Love this place
Kind
Great place
The usual.
Lobster sensational
Awesome place
GreatPlace
Good place
Waiting in line for a very long time
A terrible place for delivery
Total reviews rating 4.1
190 Reviews for Restaurant Depot 2023:
Review №1
2022-06-17I came to Restaurant Depot,with my brother in law,and this place has everything you need for a restaurant, you can only come in if you are a member and if you own a restaurant guys,this place is a big warehouse place,so this is for those people that own a restaurant in Buffalo New York, by the way this town is beautiful and very clean. I do recommen Restaurant Depot guys,stop by and check it out. By the way I came all the way from Chicago Illinois to check it out.
Review №2
2019-07-15Picture Sams club, or even the old Tripifoods warehouse that was in Niagara falls. Thats what Restaurant Depot would be, one of the differences is the fact. You have to be a business owner or Church associate. Not to familiar with the requirements of being with the church, but there are a few other ways to be a member. Best way to find out the details is on their website.Once you are a member, you have available to you all the food/supplies that the actual restaurants use. For example, paper products, baking goods, meats, beverages and so much more. Again, all restaurant quality products. The prices are very good, and reasonable. Well worth finding a way to shop here.
Review №3
2022-03-31Spent almost $400.00 yesterday on 3/30/22. The customer service women never acknowledge you when you are waiting in line to speak and are always on defense and so rude. The manager is alo very insensitive. For them to sell so many halal products I know they make so much money from the muslim population yet I feel so discriminated against when I am in there. So disappointed with their attitudes especially when I KNOWWW they make at least 20k-30k from my family and loved ones annually. Its time to find other places that sell halal. A place more deserving of my money. No more restaurant depot not from me or my loved ones!!!!
Review №4
2022-07-15Easy to find all of the items I need.Prices are competitive
Review №5
2019-09-21This place has become a real letdown. Nothing is ever put away. You have to climb over pallets of stock to get to the shelves. This is an accident waiting to happen. Pricing on shelves is not accurate, and its become hit or miss to fill the complete shopping list. I think well be shopping more at Gordons. All the good, knowledgeable employees have left. The Management is terrible. Check your receipt BEFORE you leave the store!
Review №6
2022-02-21Unload quick ..easy backing and staff was nice. There’s no sign for “receiving” but it’s the door in the middle of the docks. Refeer is door 3. Appt time was 6am they opened the door about 5:30ish
Review №7
2020-07-29Restaurant Depot is wholesale supermarket for restaurant owner and business class people.Here you will find everything you need for a complete restaurant.
Review №8
2022-03-08They have most of your everyday restaurant supplies and the staff is extremely helpful and very nice. All inventory is priced reasonably low.
Review №9
2022-01-27They were fairly well stocked but I was unlucky enough that the one thing I wanted to get the most was out of stock.
Review №10
2021-09-22Called the store, inquiring about apple pay and they told me they had it so I did not bring my card,When I went to purchase my stuff, and asked if they had apple pay (option was not presented to me) the cashier (Dionna) blatantly lied and said they did not have it. Only after it was apparent I did not have the funds to complete my purchase, did she present the option for me to use apple pay.When I looked over the receipt, I noticed the chicken had went up in price by FOURTY- PERCENT. The 2 women at the customer service desk (whos names I unfortunately do not have) were very accommodating and understanding of my situation.Unfortunately, I had to go to a cashier to complete my refund. Ended up going to Dionna unfortunately who said in a very rude manner I know you see that cone over there. I was so shocked at her lack of professionalism at her place of work nonetheless.We thought our problems were over there. Unfortunately, Restaurant Depot proved us wrong. The chicken we DID buy turned out to be spoiled unfortunately,Disgusting as the chicken was, even that didnt compare to the attitude of Dionna who has received prior complaints on the reviews listed here alone, going back at least a year. Unfortunately, I dont think anything will be done about this, given the fact that shes received multiple complaints and hasnt changed her behavior. As long as shes still here, I will not do any more business with them, and will advise any company I do business with to do the same.