Wheelchair-accessible entrance
Yes
Riverdale Chrysler Jeep Dodge Ram Service Center in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Accessibility
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 855-225-3064
Site: https://www.riverdalechryslerjee...
Site: https://www.riverdalechryslerjee...
Opening hours
- Monday:7:30AM–5PM
- Tuesday:7:30AM–5PM
- Wednesday:7:30AM–5PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:8AM–4PM
- Sunday:Closed
Comments (199)
Expect long wait times. Never received any of my paper work. Location under renovation so not the most appealing of all jeep locations. However, staff is friendly and offers decent service.
The service I received was fast and efficient. The staff was professional and knowledgeable about the issues I was having with my vehicle. I will recommend them for your vehicle repair service.
Fast quick and easy experience most other places I have waited upwards of 3 hours for an oil change but they were done 40 minutes after I brought the car in.
Hey Steven was excellent I went in for general maintenance and he was knowledgeable enough to help me with another issue. I love the Jeep Service Team and all the hard work they put in over there at Riverdale Chrysler Jeep.
My service provider Steven took good care of me. Made sure he got answers to my concerns and handled them professionally. I wasnt going to continue coming here but Steven changed that decision.
Albert over at Riverdale Chrysler was outstanding ! Highly recommend going to see Albert the technician for any help. Kept me up to date through out the process of my car being repaired!
Excellent and trustworthy mechanics, very attentive to customers needs. I bought in my Honda crv for service and an oil change, was in and out in less than 20 minutes.
Extremely hard to get an update or status of vehicle. I was not given a direct number so I had to use the service line. I left several messages and my call was never returned. Finally I was given a direct number and after numerous attempts I was able to get the status of the repair. Repairs are still pending.
Rob was very patient and professional with us. We had a citation with our extended warranty and had to make a lot of extra calls dealing with a complicated situation. After all was said n done everything was taken care of and is well, but at the Riverdale reepair shop on Jerome Ave in the Bronx Rob is the man!!! We thank him again for taking good care of us, it doesnt go un-noticed! Thanxx again!George & Donna
In a timely manner Jaimelee was able to get my services scheduled an done. She is extremely knowledgeable of her craft, professional and pleasant.
Went there on two scheduled appointments and nothing was done on my car. I left my car overnight on the second appointment, and nothing was still done. My service advisor showed excellent customer service though.
A first rate service center. Jamie is a pleasure to deal with and the people who actually work on my car when I bring it in for service are knowledgeable, efficient and pleasant.
I use Riverdale Service for all of my automobile care and maintenance for many years. They are courteous and professional to me and as long as I own a vehicle I will use this service.
Quick and painless. The rep who greeted me was confused about changing out the tires and I never got a straight response. Besides that everything was good.
Wanted a full service for vehicle and it is only provides monday thru Wednesday from 7am to 1:30pm this is not practical for the working class and services is limited on Thursday and friday and very limited on Saturday. For as much as i paid for my vehicle and service program. Service should be available for the working class
Rotate the tires. All the work was done when she said. She was very pleasant. I will recommend this dealer to everyone that I come in contact with.
As an example of the customer service the email I received was intended for a Genesis. My name isnt Genesis. Otherwise I had a 7:30 AM appointment for an oil change and it took until noon for me to get my car back with apologies about the long wait. Facility was clean and all staff were friendly though so theres that. Maybe it was just an off day.
Terrible place they had a car parked into the driveway of the garage where your suppose to pull into as well as cars parked in front of the shop which resolved in me getting into an accident. Do not bring your car here as a female none of the male workers from this service shop did not even ask if we was ok they just watched.
Crystal was so great! Very detailed, very helpful and knew exactly what to do to get me in and out of service. Thank you again.
Very professional and on point with all their work also when I walked in they took care or me right away and kept their word on the wait time. Awesome this is my service dealer that I will now utilize for my 2020 dodge durango R/T.
The new service center is great. Albert was very helpful and polite. The service was quick and efficient.
Kayla was very helpful and kind while she was assisting me. The staff was polite and welcoming as well. I would definitely recommend going here and getting any service done.
Had an appointment for an oil change, beside the initial wait outside for the each car to go in, the registration was simple and quick and the I was in and out super fast. I didnt give it 5 stars because unlwthe old location the seat in this waiting room are super uncomfortable.
I have to say, their new location is a little further for me to get to but the way you just drive right in, is so much better. The service was very quick and the lady who assisted me was very nice.
After being a car owner for over 40 years, this was the absolute best service that I received from a dealership service center. Nabu was so accommodating and a pleasure to work with. Nabu went above and beyond to solve the problem with my Jeep Patriot. I will definitely return if needed and refer this Jeep service center to other Jeep owners. I had the pleasure to have an oil change for my Jeep Patriot and Jordan assisted me with a part that I needed for my signal lamp. Jordan was very attentive to the needs of my Jeep and Jordan was very professional. I have made this location for my service needs for my Jeep. The manager also checked the customer lobby to make sure that our needs were being met.
The service was amazing when I called to make an appointment they fit me in right away I would definitely use the service again and I would recommend Them to Family and friends via service and staff was amazing
Crystal has always taken care of my car since day one and the service always has been very good never a problem fast service is my kind of service thank you Crystal
STEVEN J is the best and took care of my car in such a timely matter.He was communicating with me the entire time, I really do appreciate it
I love to take my jeep to this shop. The customer services is really good.
Crystal Took care of my truck! Seas great! Brakes are good !Thank you
Crystal and another service person, was very, very, nice and took care of the issue, hopefully the problem wont return. Thanks Crystal and the young man who also assist me.
My experience with Riverdale Chrysler Jeep Dodge Ram Service Centerhas always been pleasant and I have always been fortunate to conduct business with someone who was professional and knowledgeable. Naomi was great and kept me up to date with the work being done on my vehicle throughout the day. The only thing that made me feel uncomfortable about the visit and why I only gave 4 stars is because some employees were not wearing a mask inside the service center. Naomi had a mask on the whole time she helped me. Other than that, everything was good.
Excellent customer service from minute I walk in, on time very precise with service , vehicle return same way . definitely will take my car there for future service
Bought a car from them, it broke down in 1 week, 35k car they refuse to use my warranty to fix it now am going to court the worst car dealer ,would not recommend no one go there
I had an appointment at 9am got there at like 853am. There was a long line but i felt may move quick. 920am came around and there was NO MOVEMENT. I tried to go in to talk to someone and the door was locked as well as noone in the waiting area at all. I wonder if this place was even open? Very horrible service. I understand they just opened but you shouldnt let people make appointments if you are not ready to service cars. I had no choice but to leave there was literally no movement almost as if NOONE was working there.Update: i spoke with someone and they had a very legitimate explanation for closing last minute. Thank you for the information
I took my wife’s car there for an oil change. The woman at the kiosk was extremely courteous and the oil change was done quickly! I will definitely be going back there for my next oil change or any other maintenance/repairs.
I brought my 300 in for a general maintenance check. Chris, my advisor, was attentive and on point with how long it would take. He gave me great detail on how to proceed after the car was looked at. My car will last longer and stay in prime condition with this level of professionalism.
I had an awesome experience, they were very professional and welcoming.Thanks guysDebra
The first representative I had wasnt very Detailed about my car situation. But when I bring my car back to the shop. A representative name albert help me and I was happy with his service.
I had originally gone over to Central Avenue Chrysler Jeep Dodge Ram in Yonkers and let me tell you that the two Service Advisors they had working there that Monday morning were probably the worst of the worst I had ever encountered in my life (rude and unprofessional)/ They basically told me to leave that they could not help me with the issue. So I drove right over to Riverdale Jeep and was politely and attentively greeted by Mr. Albert who literally got me in and out within 20 mins (I did have to leave my vehicle for the day). He called me right away when the vehicle was ready for pick up and gave me a quick run down of the issue I was experiencing and how the mechanics went about to fix the issue. Im appreciate of the level of service and professionalism I was received with and would highly recommend this service center!
I made an appointment for 11am and dropped off the car. I had asked for a battery test and was told it took 90 minutes. Im not in a rush I said, I will go home and come back later in the afternoon. No update provided by the time I had realized that they closed on Saturday (4pm) so the vehicle was unavailable to me on Sunday.Call early on Monday morning there is a lot wrong with your car followed by rattling off a list of things and concluding with it takes 5-7 days to order so it will be here a long time, $3400 and none of it is covered by warranty. There was no explanation just reading off a screen and when I asked about the most pressing topic, the battery, I was told they would still need to order the wiring. Absolutely zero effort at finding solutions.In short they wanted me to go away (after charging 190 for the battery test), so I did. I would recommend other potential customers do the same.As an epilogue they dumped the car, still not starting on the street and washed their hands of it. I managed to get it to another shop who did a proper diagnosis and had it running that day.
Great experience!! after the disaster at Eastchester jeep I was a little reluctant but to my surprise my car was ready within the hour actually thirty minutes.I made the appointment the day before in and out very quick and professional staff.
Had some issues with my brakes and trailer hitch plugs. Crystal couldn’t have been more helpful and polite. This young lady knows her business and is eager to help and explain. Cars are going to have issues, that’s a pain. But this place has done a great job every time I’ve had to bring in my car. Some may have expectations of “when” they get their car back, I prefer the “how” I get my car back. Always running great, I have zero complaints.
Crystal was very professional, courteous and knowledgeable of my vehicle. I never had an issue with this Dealerahip, mi d you I purchased this vehicle from another dealership and I come to this one because of the professionalism and their customer service which is outstanding. Keep up the good work.
Went for a oil change since jeep gave me 3 on them. Got there at 1pm but they couldnt take care of me until 2pm so I was a little upset but the great customer made everything better. Once my car got in , they finished super fast. Everyone was friendly! 5 stars cause of the excellent customer service definitely recommend it
Extended wait time with no communication. First desk staff was very courteous.
Horrible depending on who you go to had a 8am appointment for an oil change didn’t leave until 2 pm and on top of that never even changed my signal lights which are out it was a waste of my valuable time i could of got the service provided for cheaper and must faster I don’t know if its just this dealership but they do alot of walking around and talking and not alot of working
Ive been coming to this dealership for years. Never had a problem. Today I dealt with Katherine...she was very pleasant, attentive and understanding. I did an express oil change and I was out of there within a half hour range. If that. Customer service is always a pleasant experience. The waiting area is clean and they take good care of your vehicle.
I was told $170 and about an hour for a vehicle inspection. My appointment was at 9am. I arrived at 8:30 am. It is almost 11am and Ive heard nothing!!! I received a text stating to respond with any questions and I did but got no response. Im online making another appointment because I know they are not going to have time to do repairs as I have other stuff to do and gave them 4 hours time frame (9amto1pm). Update: its 11 a.m. and I was just told that my car has not been touched so Im leaving. Im never coming back Im not recommending this place then Im not even coming here to purchase my next vehicle. Ill find somewhere else. What a way to welcome an out-of-state resident to New York City. Q. Mitchem
I had an excellent visit when having my vehicle serviced at riverdale, would recommend to a friend!
I’m happy that there service shop is a block away from now instead of going to central ave in yonkers. As for this shop they are nice and polite and professional as well. I met Kayla she is very nice and polite as well. I got my thermostat done with no problem what’s so eve. Thank you 🙏🏼 Kayla and staff
The service was fast and very courteous. They kept me updated and before I knew it I was done and on the road. 5 stars for sure..
The Owner should speak to his/her Customer Service Team whi answers the phones. No one hardly ever answers the phones. If youre lucky to get someone who eventually answers thexphone, youre then transferred several times before you get to the right person. Unfortunately, you cant speak to that right person because now you have to leave a voice mail, but CANT because their voicemail is completely FULL. I understand that this is a very busy facility, but the Staff should be more on point in cleaning out their voice mail customers can leave a message to get an appointment to have my vehicle serviced. This is VERY FRUSTRATING !!!!!
Great place. Service was great. Nice environment. Didn’t keep me waiting all day like other places.
The service was faster than I expected . Workers are polite!
From the start my last visit to Riverdale Jeep service was not a good one. They recently moved and have no signage letting customers know where to go when you arrive. I was supposed to just know to enter a garage bay and then where to go once inside. I was told that their signs are delayed, poster board and a marker would be better than having nothing at all.Once inside my assigned service consultant was on the phone and told me to wait in my car. Then after a few minutes they decided multi-tasking could work since they were just on hold. They incorrectly stated why I was there, I went through all the things needed which they wrote on a sticky note, that should have been my first red flag that this was not going to be a good experience. I left after being told Id get a call later.Well it was several days later, after I made a couple of calls which left me on hold for 10 minutes then to voicemail and did an online chat. When I finally heard back I was told that that two major items I brought my car in for werent addressed. Days later I was told I could pick up the car, those items still not addressed.For one, they keep telling me if it doesnt happen while we have it we cant do anything at all which seems crazy since unless they will drive it the issue wont just magically appear. Seems Im being told I am making it up. For the other item, a warranty item that was supposed to be ordered over a year ago, I have been told the order was never made and I can contact Jeep directly to deal with it.I also left with one tire needing air (a tire they supposedly rotated) and no windshield washer fluid. I guess the courtesy multi-point inspection is a you get what you paid for type of thing, I paid nothing for it and got nothing from it.I will never go back to Riverdale Jeep service again. This experience was horrible and the service clearly sub-par.
The customer service was a pleasant surprise and experience from start to finish. I bought my car from this dealership and forgot to leave a review then but now I will. I have no complaints. My car needed it’s battery replaced along with a new cabin air filter and the employee that assisted me (Roman) was super professional and thorough. He answered my questions and had a lot of patience with me (this is my first car so I was loaded with questions for him). My car had to remain at the shop overnight but, it was ready first thing in the morning. My only disappointment was in the price that I paid to have the air cabin filter installed. Overall, I definitely recommend this place and hope that Roman receives some sort of recognition for his professionalism. I initially gave this place 5 stars but changed it to 3 because the mechanic did not properly install my battery and my car shut down in the middle of a trip on the highway. Customer service is great but they need to ensure that the mechanics are not skipping important details!
They are the best Chrysler service spot in the Bronx. Was assisted by a guy named Albert and a very helpful staff.
New place, very clean and courteous. But the difference was made by the Service Advisor Naomi Vasquez, great person, customer oriented, very attentive to my needs. Because of her, i recommend this place a hundred percent.
I was very satisfied with her service she is A very nice nice lady!👍
Anytime I take my car in for service I have a pleasurable experience with the girls at Riverdale Jeep Chrysler. I appreciate their friendly and professional demeanor. Thanks again Crystal and Guadalupe! You girls rock!!
Its always a pleasure doing business with riverdale Chrysler jeep dodge, specially kayla,shes professionally knowledgeable, she keeps u up to date,tells u what ur car really needs
Went there once, will NEVER go again. Do yourself a favor and do not waste your time or money. #CROOKS
Paid $781 JUST to change my thermostat. I don’t know anything about cars so I thought this was critical or acceptable. $160 for parts and $515 for labor alone. They charged me $179/hr for labor!! Can u imagine?? I feel completely abused and will NEVER return there!
I arrived at the Jerome Avenue Service center a little before 9am on 10/15. I spoke with the person at the service desk and told him that I needed an oil change and tire rotation. He informed me that the oil change would be around $89 and the tire rotation at $20. I told him I would wait as he said I was next in line and would be about 1 hour. Several new customers came and went while I waited. At around 11:45, I approached the service desk to ask why it was taking three hours for an oil change. The service person went to check on my car, came back and said that it was now in the bay. Fifteen minutes later, the original service person appeared with my invoice and checked me out. After receiving the paid invoice, I noticed that the tire rotation was not done and went back to the Service desk. The second employee told me that he was only told about the oil change and would look into the tire rotation.Since my car was already driven out of the service bay and onto the street I was not going to wait another hour for this service and informed the employees that I was disappointed in the service and was leaving now that I would have to make a second appointment. As I sat in my car outside the building I saw that the R.O. time was written in at 11:46am, the time I questioned the service, not the 9:00 when I arrived, and the completion time was 12:05, only 19 minutes after I inquired. (Additionally, my mileage was not recorded correctly from the odometer in my car.) The question seems to be, was my job ticket entered when I arrived or not until I approached the desk at 11:45?I dont want to say that I had been lied to but I dont feel that anyone was truthful with information. The only excuse I received was that there were only two mechanics on duty this morning. Nor did I get an apology. I have never had issues like this on a Saturday when you were located on Broadway. Will I return? That is questionable.
Crystal was great A+, service was done quickly and efficiently.
The experience was fairly straightforward, I went in, waited 3 hrs and got out with my car serviced.
From the minute I got there every one was very professional and nice especially the young lady at the desk at the entrance she was very informative , polite, and well educated she explained everything to me . And any questions I had right away. I could tell the tech had the proper schooling for this and was very educated as well . I was happy with the work that was done and the place was clean big plus especially the bathroom I will definitely come back and also recommend. my money was spent well .
I was surprised I had a great experience and my service rep was extra helpful, I will definitely go back to do regular maintenance. (i had to edit this review)2/16/21 Unfortunately this review was given 2 days after service and just one week to the date 7 days, i started hearing noise in my engine and my radiator was leaking. None of this was happening before just saying. After all that my feeling toward them is completely reversed.Yes they supposedly fixed my rocker arms and cams who knows theyre not making noise anymore. 4 thousand. To fix radiator leak i never had before going there 900.
This is my second time going there for an oil change. I got there at 7:30am and at 8 was approached by someone from the service Dept. He told me to go inside once the person ahead of me came out. However, the person after me went inside and was helped by someone at the service desk before me which I thought was a bit unfair. I made the employee aware of what had occurred but to no avail, that person was still helped before me. We were both there for an oil change so I knew their issue was not quicker then mine. Unfortunately, not sure if I will be returning.
Really good customer service, as soon as I walked in everyones greeted me and attended to my car. They do have a waiting area for the customers and keep you updated on the status of your car while in maintenance. I have been going here for over 3 years now with the complaints.
I had a great experience at the Riverdale location. I came in and came out super quick. Everyone was super nice especially Crystal. I will definitely be going back there.
The oil change took very long. The folks working the service while not rude, they were not particularly friendly either. Lots of looking at their phones and texting while people wait. I was surprised to see that the facilities were in such bad condition. Dirty air vents, moldy ceiling tiles, paint peeling from the walls.The restroom was not very clean and had messages written on the wall telling people not to shop in this dealership. I checked under the hood to find the oil dipstick was left one quarter of the way out.I had worse service in other places but candidly, I felt the place seems to operate without pride. These things I experienced and saw are not difficult to correct. My guess is that if they read through this review, they will probably write an apology response. What really matters is that if they care, they will take immediate action. That’s the sign they really care. I would like that they do. This place is conveniently located and it would be nice to keep using their service department. It’s in their hands and I truly feel they can make it happen.We’ll see.
This dealership had my vehicle for 3 months, I have an extended warranty from mopar, a division of chrysler, there was so much passing the buck as they say between the two entities is was ridiculous. The dealership and the service advisor did not follow up with mopar in a timely fashion they(the dealership or service advisor) did not exhibited any type of urgency to repair or follow with mopar. Mopar emailed the service advisor who claimed it was never received even though it was time stamped that it was. The nonsense was endless, 3 inspector had to be sent out to Assess the required repairs to my vehicle. The also damaged my vehicle with they had it but refused to discuss any type of remedy to fix the damage they caused. The are much better dealership to go to for repairs to any Chrysler jeep dodge vehicle you own who will treat you with respect and thoughtfulness and treat you like a valued customer, save the headache and go repair your vehicle somewhere else.
Crystal was very helpful and make a person feel valued.
Every time I come here to service my car, they are always welcoming. They always greet me asking how my day was, what I need done etc…. Very great people that work here!
Crystal Rentas in service was AMAZING! Kept me up to date on all repairs and had my car back to me fast as promised. Great service!
The young man Christopher gets to you quick and keeps you all the way updated. I appreciate his work ethnic and attentiveness definitely going back good job
The staff is professional and friendly. The work was performed as promised on time. My first oil change on a certified used car. I would have given 5 stars but Im waiting over a month for a new radio.
Crystal was amazing made sure everything was up to our satisfaction!!!
I leave Manhattan to go to this dealership. I drive right past Manhattan Jeep traveling a few extra miles to get better service. To get the BEST service. Crystal! Crystal! CRYSTAL! She is trustworthy. She is KNOWLEDGEABLE! She is HONEST! She doesn’t LIE to you and she doesn’t steal anything from my car (an entire bike rack stolen by Manhattan Jeep. Also stole my lug nuts, also keyed both passenger doors and refused to follow up with me till this day. Thanks Sean).This dealership has a friendly, LAUGHING and smiling staff. Never once has anyone tried to upsell me and convince me that my jeep was on its last legs and that I immediately needed to do this and do that and invest 5K and kidnap my car for ten days trying to convince me to give them money. Every single staff member goes above and beyond every visit.Thanks Guys!
Had to go there for a recall on my vehicle still service was fast ..
Went in for an oil change and diagnostic and came out with an $1800 dollar estimate for repairs and labor where they charged more than triple the average cost for both. It is a shame that we had to find out from another mechanic that this is a total sham. All it turned out to be was a defective rotor and break pad that cost me a total $180. NEVER GET YOU CAR SERVICED HERE.
I didnt know where i was supposed to leave my car at, no signs that direct you to the service dropoff, The service team was very nice and proactive Crystal guide me to the process and keeped me up to date on everything and called me to make sure i made it in time to pick up my vehicule.
Thanks the ownership for two of the greatest women in the Chrysler Jeep family always make you feel like your family from greeting to service waiting ms Katherine is wonderful person &ms Naomi is so friendly with meet&greet customers skills are 100% hope when any promotions opportunities come they get a spot to grow within the business
Thanks so much for everything. 5star service always
Jordan was kind, he did his best to help.
Chrystal is an excellent service advisor and knows her job. She is amazing, make sure she stays on staff.
Service was average. What really made me mad was, I had a coupon that I presented when it was time to pay and I was told that I couldnt use it because I didnt show it at the time I requested the service. I dont understand what difference it makes as long as I have it before I pay. Then I got to my car and the paper was still over the seat and paper mat on the floor. I probably wont be back. Ill go all the way back to Autoland in Jersey before I come back here. The coupon experience did it for me.
Love it there they always get the job done good and fast also guys ask for Crystal she is awesome
They have been amazing since the first day
Super cool and helped me a lot addressing my concerns.
Was an amazing experience recommend them to any one seeking service Albert and Kevin did an amazing job and have good customer service got my vehicle back in a day ‼️
My jeep had a service recall. Making appt. was easy. I dropped off car, 1hr later it was done. Staff pleasant
Got me in and out of there in a timely manner!
Took my car in for leaks in front tires and an oil change while I was at it. They changed the oil and filled up the tires without fixing leaks, had to get tires patched the next day at a tire shop because they were too lazy to fix the leaks and just wanted to charge me for the oil change. Never going there again!
Crystal was not only professional but she had knowledge of services going on at Chrysler she was professional and she made me feel comfortable.
I had a problem with my light fixture and Naomi kept me up to date while waiting and very professional
Have no complaints at all they are great and professional in everything they do from sales to maintenance all the way around they picked up the car from my house one time cause i have Sergey i have been dealing with them for two years i have never dealt with them and havent been satisfied they are really good at what they do im talking about the Broadway location especially a young lady in the service department called Crystal she really goes the extra mile to make sure things get done how u told is going to be done and at the timing u was told very very professional and loving person
Great service, excellent time around,
Clean, quiet and comfortable just takes too long to get status updates updates.
I had the worse experience ever I got there and the lady told me would take 1 hour to change oil, and was waiting and nobody would say nothing , I was there 2 hours waiting, than when they gave me the car the realized the job wasn’t done yet, and I had to wait 20 more minutes, they apologize. I used to go always there, but for now on I will never ever go there anymore. I don’t recommend this place.
Great work from service rep Kayla at Riverdale dodge in the Bronx... got my truck back fast...!!!! ...thanks!!!!
Your staff and workers are very professional and courteous. When I have questions and need answers and solutions for a Dodge product...this is where I go. I recommend Riverdale to all who wish to have work done to their vehicles, who have a Chrysler,Dodge,Jeep,or Ram. Good luck to your future endeavors.
I took my car into the shop because the heater was not working. I was informed of the part that was needed and the price of the work. It took a couple of days however the work was done well.
The customer service at Riverdale Chrysler, Dodge & Jeep is just impeccable! I drive to this location all the way from downtown Manhattan because of the level of professionalism that I receive every time. I will not go elsewhere!
Awesome experience at Riverdale Chrysler, Jeep, Dodge, Ram. The sales people, the finance department, service technicians, management and Ownership; they are all great, super friendly, courteous and professional. I’ve now purchased three vehicles from them and they will definitely have all of my future business!
If u continue to provide customer service like Kayla you can’t go wrong.
Returned my 2016 Jeep Grand Cherokee Limited for a 2020 Dodge Durango because I needed more seating room. I love both vehicles but I miss my Jeep! Besides that the sales person Jose S. was a great sales representative. He went above and beyond to get the Durango that was not in stock at their location. He made sure the car fit my needs as far as having leather seats. I would recommend this dealership because all the staff are friendly and courteous! Thank you Riverdale Jeep, Dodge, & Chrysler!
Very professional quick I will always go back to them for anything I need for my car
Good service and even a better staff.
From the moment I walked in Crystal was nothing short of excellent with her customer service! I’m so glad I was able to go there and get my car fixed.
Oil Change, Tire Rotation Fast in and Out Great Service!!!!!!!
Great experience awsome customer service thank you
Their auto repair department was Completely unprofessional and a lacked any care for their costumers. Never bringing my car there again.
Service desk kept their word which is a nice change of pace from other shops. Was in and out quickly as well.
Had a very nice experience.
Great service! Was in and out. The Service manager did exactly what he said needed to be done in a timely manner. Thanks again Riverdale Jeep
I did an appointment one week before and when I dropped off my vehicle they didnt have the oil. At least Katherine gave an option.
The serve team was great ,loved how clean the new place is. Kayla was very helpful.
Went in the morning. They answer all my questions and inspection was done in a timely manner. Would recommend to go early and you will not wait that long because they do get busy.
Still waiting for the parts to come in 1 week later
Had an alignment done. Ordered a new key and had my airbag replaced in one day. Cant beat that. Excellent service.
Quick and simpleI can’t complain
Amazing customer service by Steven J!
Some of employees without mask wich lead to some customers not doing the same also the place look like it was breaking down needs updating it has water stains and paint pealing all over just went for oil change so dont know how the dealer is run but my oil change went fine also the people that took care of me at service had mask mostly sales and management looks like didnt
Great service. There is construction happening near the dealership but the team was very accommodating and helpful. Thanks to Crystal for the help!
Prompt customer service. Very friendly and Crystal is always a pleasure to work with and tried her best to help any way she can.
Horrible never again I will buy use cars for now and for ever In fact Im looking for some one to buy my 2019 jeep cherokee from me not professional at all horrible horrible horrible horrible
Fantastic! They found the exact Jeep GRAND Cherokee Limited I wanted. Gave me a great deal and excellent service. Thank you!
I had an incredible experience. Crystal was very considerate and professional.
I had a 9am appointment I was there on time on Saturday 12/12/20 I was there for 4 and 1/2 hours only to be told that they didnt have the part they needed to do the recall and was told I had to come back on Tuesday 12/15/20 @730 am and loose another 1/2 day @ work this was the worst service I have ever experienced I hope it will be much better when I return
Crystal is very professional and made me aware at all times of the progress with my vehicle
Jaimilee made sure I was taken cared of
Excellent customer service and I would definitely recommend this dealer to anyone else like I have already been doing. Keep up the good work.
I was very satisfied with the service
Very good communication and the wait wasn’t long! I recommend taking your car here.
It would help if they put paper mats in the car. I had to clean the mat and carpet on the drivers side.
SERVICE WAS EXCELLENT, MY CONCERNS WERE LISTENED TO CAREFULLY AND REPAIRS WERE COMPLETED SAME DAY. THANK YOU
Excellent service fast and efficient
I was greeted in a timely fashion and the representative have not only a status report on the work performed but possible solutions for what was discovered.
They might take long only to fix it right
Service is always fast and staff is very friendly. Customer service they aim to please. Katherine C. Was very helpful
As always great in and out service
Really helpful and had a great experience
I would never come back to that locationKayla and Albert need to be fired.
Friendly, good communication, quick response time
Excellent service, the only thing that I don’t like is the wait time.. but other matters are Ok
Very good
They fixed battery as expected and explained to me that I have to drive the vehicle a few miles to pass inspection
Very attentive. Kind & convenient
Service was quick and efficient.
Went in for service and Katherine made my visit go smoothly! Great customer service!
Overall great service Albert is phenomenal took me in right away resolve my problem and understood exactly what was going on highly recommend seeing Albert
Good job
Service includes Complimentary topping of all fluids but when I checked my vehicle did not receive this service.
I was in and out for an oil change. Excellent!!!
Great service the best
Everyone was very polite and professional
Katherine and christ did an excellent job. They were very friendly & helpful!
Very clean and sanitize polite on time and professional I see myself doing service here again
Fast and efficient service
Its nice using Riverside dodge crysler jeep like the service will continue to used you guys.
The dealership preformed to the best of there ability, overall positive in all aspects.
Great service they did what they said they were going to do and they did it very quickly
Friendly & professional , Roman the service person who takes care of everyone who walks in was AWSOME .
A Plus Great Service
Everything was great and thk u for your help sis great has always
Amazing fast service! Thank you
Recall work on catalytic converter was done efficiently and timely.
I was literally in and out in 30 minutes!
Quick and professional
Great service
Very goodNO complain at all
Everyone was helpful
They were CPR to me and my wife. They received a 10
Friendly staff, very professional and fast service.
They at riverdale are great with cars very professional............
Great
Nice
Quick and fast
Staff was efficient, informative and professional
A1 service. Great customer service
The best 👌
So far good!
Professional courteous and quality work
Im appreciative of the service.
Awesome experience, Albert is the best!!!!!
Ok.
Total reviews rating 4.5
199 Reviews for Riverdale Chrysler Jeep Dodge Ram Service Center 2023:
Review №1
2022-07-20Was an emergency to get my 2022 Jeep, retractable sunroof repaired. It would not close. All other dealers gave me dates to come in 3 weeks away. They were able to squeeze me in next day of calling. Although I spent all day there, they kept me updated on a regular and the waiting area was comfortable. Staff was friendly & efficient with the repair of my sunroof. It ended up being a recall on the roof and they were able to fix it! Definitely will go back for all my Jeep needs.
Review №2
2022-06-27My experience with Riverdale Chrysler Jeep Dodge Ram Service Centerhas always been pleasant and I have always been fortunate to conduct business with someone who was professional and knowledgeable. I believe it was Shaun was great and kept me up to date with the work being done on my vehicle. The only thing that made me feel uncomfortable about the visit and I gave 5 stars is because some employees were not wearing a mask inside the service center.Other than that, all good.
Review №3
2022-04-22I recently went into the Jeep Service center because my air conditioner stopped working. I want to thank Jordan for providing excellent customer service. He communicated with me throughout the whole process and did exactly what he said he would. He also explained what the potential outcomes would be if service was not covered under warranty so there would be no surprises. I just want to take the time to commend Jordan for his excellent service.
Review №4
2022-07-01This dealership has been excellent with their communication and attention to my older vehicle. I made a morning appointment and the team here, lead by Steven, actually brought my vehicle in ahead of schedule. The team worked with me, offering suggestions on the best way to repair my issue, which is electrical. The diagnostic was thorough and I hope to have the issue resolved soon.
Review №5
2022-05-04The Service at Riverdale Chrysler at this location is wonderful.The staff members are very accomodating.They are very professional and very trained and proficient in their work and carry very great attitude towards their customers.One of the Staff members by the name ofAlbert truly stands out. He has and is a veryhelpful gentleman. He is always Kindhearted, Considerate, Humble and Friendly and treats the Customer with respect and dignity.
Review №6
2022-06-29Extremely satisfied with the service provided. Crystal is knowledgeable, professional, attentive who delivered clear information on The service needed. Crystal made me feel at ease after all my concerns were addressed. Her customer service skills are superb. Solid service.
Review №7
2022-05-31If I could give this place zero stars I would, dont waste your time or money investing at this dealership. I just spent 5 hours resolving a warranty issue for a tire warranty I purchased through them that doesnt show up in their system because its a supposed third party warranty which makes no sense because they sold me the warranty. when I finally got proof of my warranty they spent an hour and half changing one tire they managed to damage my rim. When I spoke to the supervisor he offered no accommodations for wasting my time and providing a poor service.
Review №8
2022-07-16I like the fact for a oil change, that no appointment is necessary. I was in and out within an hour. Jaimilee was the assistant who took care of my car. Very nice person to have. I had one little down fall with my invoice being sent to me by email. Next time I will just ask for a print out and a email just for it not to happen again. Glad that was the only hiccup I had. With that being said I will be more than likely return for my next service when my car needs it...
Review №9
2022-03-22Not sure who was picking up the phones, but she seemed bothered whenever I would call to inquire Im regards to my vehicle. Also they did not have a loaner to put me in while my car was in the shop for 3 days. Car is running smoothly, But didnt like the run around I got
Review №10
2022-08-08I left my car in early June told them I was going on vacation for 2 weeks so I was not in a rush for a return my service advisor Stephen was welcoming and gave me great customer. Service and I felt confident about it and thats all that was good about it there were 6 things I requested to be fixed or replaced and they were not fixed the parts had arrived but nobody fixed my vehicle and they closed the ticket out claiming I had my vehicle which I never had I then asked when I can get my vehicle they said come back tomorrow morning I said ok I get back the next day only 1 of things was completed the simplest one so I came back every Monday to Stephen to get the repairs completed and every single time is some kind of issue either they cant find the part they have mechanics on vacation the list just goes on and the dealership these vehicles come from riverdale jeep isnt any better