Delivery
Yes
Riverhead Chrysler Dodge Jeep Ram in Riverhead
Categories
Location on the map
Riverhead, Suffolk County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 631-727-1040
Site: http://www.riverheaddodge.com/
Site: http://www.riverheaddodge.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:10AM–4PM
Comments (199)
I buy my new brand jeep there, they offer me oil change but they never have appointments for that. always 2 weeks. Guest what I have to do the oil change in another place (thanks), the guy try to be helpful but he’s not! I also have a Nissan car and this think never happen in Nissan (max 2 days for appointment), very disappointed of the dealer and u service.
Service department was excellent! They are honest, friendly and thorough. I live almost 30 miles away and will still bring my car there over any other Dodge dealers closer to me.
Great courteous staff. Been there a few times for my truck.
Mopar had told me to have my car towed to the Riverhead location. The service rep was very professional and kind. They were communicative about the issue and returned my car very quickly. Everything was safely wrapped on the interior and it was a very pleasant experience with the service department. Highly recommend
I have nothing but good words for everyone at this dealership. We needed a truck for our business and found just the perfect one, a Ram 1500 5.7L hemi . Rocky. Our salesman had an answer for every question, talented old school man who wont push the car on to you. But rather find exactly what you need.Service department is great too, I had to fix a tire. They took care of it, very nice and respectful crew.
As soon as I walked into the dealership I felt welcomed! As a woman you’re not always taken seriously when you walk into a dealership but that was not the case here. I was immediately directed to Bonnie as my sales rep. She took me seriously and tried everything in her power to find me the perfect vehicle. She handled all of my questions and most of all she was friendly and never pushy! She knew what I wanted and she made it happen. The finance process easy and Joe was also super helpful. This is my first new car and I’m so glad I chose Riverhead Chrysler Dodge Jeep Ram. All in all you won’t regret coming here!
Service departmentI made an appointment on line in advance, received 2 text messages confirming.When I arrived was told “we don’t do online appointments and turned me away!
Excellent service. From Frank at the front and Rob doing my oil change. If Frank is busy David takes over. All front end people GREAT. Service manager Jamie was also great when he and I took my car out to see if we correct the problem with my cruise control before getting the parts needed to correct the problem. I’ve been with them for way over nine years and every time the service I needed was always completed without having to come back a second time.
Hello,I brought my 2018 Dodge Ram 1500 in on April 6th for a oil change and inspection. Oil change was fine but the inspection I had my balls broken. First I was shown a dirty cabin air filter that needed to be changed. The price was 79.99, I turned down the filter and paid 19.99 at auto zone and changed it in 5 mins.(unrelated to the inspection but I wasnt happy with feeling like being taken advantage of) when the guy at the service desk said I should be ready in about 5 more mins he than says we cant inspect your car due to front window tints. I then took the car to a gas station and had the car inspected and he said it passed because the tint meter showed 70% light passing through the windows.I purchased the vehicle from this dealer and Im not happy with my experience and service I received. I will continue to service my truck elsewhere.
I have never been to Riverhead Chrysler Dodge before. I was desperate for an oil change and thought let me give this place a try. After using a different Jeep dealer and receiving horrible service I had my reservations about trying a new place. My first call I was greeted happily and told they could try to fit me in later that day. I was shocked 😮! I called later that day and went in also thinking hey get ready to sit for hours. Which was fine as long as I got my oil change. This place treated me like FAMILY the second I walked in. David and Frank from the service department were easy to talk to and extremely friendly as we chatted about various topics I felt at home. I don’t even think I can tell you how long I was there and didn’t care. The time spent with these two men was great. I left with an oil change and a smile on my face. Feeling like I mattered to this place and like I was a human not just a number of a person in the waiting room. This will always be the place I turn to for service with my Jeep. Thanks again great work guys 😀‼️
The customer service in the service department is great. Everyone treats you with respect and they are always smiling. Never saw a happier group. I never had to wait longer than an hour to have my truck serviced. It’s refreshing to see that these guys actually enjoy what they do. Keep up the good work. Customer service is so important.
Everything went smoothly!! Riverhead Dodge is such a professional business. The difference between them and the other dealers is you are made to feel at home and each client counts!!! I have bought many vehicles and they are by far the best we have dealt with! The sales team is very nice and not pushy. They are very professional. Rocky, TJ and Joe (not Biden) that’s the ticket 2020!! You guys have my vote!!!!
After having heard good things about this dealership, I thought how much different could they be? My wife and I shopped at 2 dealerships closer to our home before visiting this one. The experience was like none other. The care and attention to our needs as well as explanation of every different option greatly exceeded our expectations and previous experiences. Make them your last stop and, they probably will be.
My wife and I have purchased over 30 new vehicles from many different manufacturers and dealer. Riverhead dodge was by FAR, the most enjoyable and painless process we have ever experienced. No hidden fees, kept our agreement and within a day we drove our new car off the lot. Bonnie, Mike, Joe, and the rest of the team are by far fantastic. We are not affiliate with the dealership and have never met them before this purchase. We highly recommend them for your next new or used vehicle!
Always trust a family owned business!!! 3 months ago I was trading in a car and a friend mentioned Riverhead Dodge. After a lot of research and going to places with poor customer service, I decided to give Riverhead Dodge a try! I met Rocky and he was perfect. He wasnt pushy and he knew what I was looking for and made it happen within a budget. He didnt bombard me with phone calls once I left. All the paperwork was done during the week so I just had to show up again to sign papers. I just left the service department yesterday and WOW! My appointment was at 11 and I was seen right then and was out the door within 45 minutes. No need for a loaner car. Everyone was friendly and remembered me from a couple months back. The owner was walking around saying hello and it wasnt busy at all! Another great experience that Ive NEVER had at any other dealership. I will be trusting Riverhead Dodge with all of my future purchases!
Ray and his staff took excellent care of us in the service department with our jeep. They are friendly, compassionate, and very informative when it comes to your vehicle. Truck went right in and was finished in a timely manner. I cant thank them enough for taking good care of me and my truck. Highly recommend! Thank you again!
I was actually going to write a review for Manager Ray before this survey came. This is the third time I have had the pleasure of bringing my car in for service or information and Ray had been, hands done, a fabulous and professional tremendous help. He logged me in quick, took enough time to get a full grasp of the problems I was having with my Jeep then told me to hold on for an actual 5 minutes( it was actually 5!) he finished with another customer then immediately walked with me to my car and we sat with him explaining what was wrong, what could be done and when it could be done. He had the car checked out for the problem and was honest and forthright with options I could take and said he would do all he could to move things along. It is always a pleasure coming to this service station. I get the exact same consideration when I, or my husband, walk through the door and we know we are in great hands. I was given enough information to consider my options thoroughly when I got done and he made me smile through the whole thing. I couldnt be happier with the service staff and team working on my Jeep and though I live in montauk and have many many bad experiences with Southampton Jeep I am happy to get the opportunity, even though over an hours drive, to get my car into ray and the staff at his service station. I cant say enough positive things about his performance, personability and overall knowledge about my vehicle. Thank you for having him work with you. I tell others and will continue to do so. Keep up the great work!
Riverhead Dodge always takes care of us like we’re family. Most other dealerships on Long Island can learn a lesson from them. Screwing your customers every turn is not a good business plan. Riverhead Dodge is like an old country dealership where everyone knows everyone. They get the job done right the first time Great!
I travel from Sag Harbor just to get my Jeep Cherokee serviced at Riverhead Jeep. The entire staff takes excellent care of my Jeep. Ray is simply the BEST. Accommodating, friendly and superb customer service. Also, Frank is so helpful and patient. Cant say enough good things about the service team - they are top notch!!
Reliable convenient and even did a recall while I was getting an oil change and tire rotation which was awesome because I didn’t have to make another appointment to come back. Being a smaller dealership felt like you had better service. I will be returning for future services!!
As soon as we walked in to your dealership, I knew this was the place for our new car. Bonnie was amazing ! We felt like family right on the spot! The owner is adorable and the rest of the crew was warm and welcoming. Thankyou so much for a wonderful experience and will definately recommend you. Happy New Year to a healthy , happy and prosperous new year! 2020. Sincerely, Monica B.
I am so happy with the service I received at Riverhead Chrysler Dodge Jeep Ram. As a customer who was in the market for a new vehicle, I obviously did my research and went to multiple dealerships seeking out my options. In comparison to other dealerships I have dealt with, I was by far most impressed by this one!! Although everyone I dealt with was helpful, I would like to thank Sarah in particular!! She went above and beyond to make sure I found a car that was best suited for me. She was so sweet, honest, and NOT PUSHY!! There’s nothing I hate more than a pushy salesman!! I can truly say I feel as though I received a great deal and I absolutely love my new car!! All thanks to Sarah for making my transition to a new car smooth and easy!! I will definitely be recommending this dealership to others in the market for a new car. I will be back in the future!! 👍
Awesome people in service; Ray, Dave and ? the other service writer. Small town feel when you walk in and they all know your name. In addition, i cant say enough about Rocky in sales awesome personality and not pushy in the least bit. Finally, Id be remiss if i didnt mention Joe in finance, everyone at this place made the experience worth the drive!
We have just had our first experience with Riverhead Dodge. What a great place to buy a vehicle. We were not ready to buy a new vehicle but circumstances beyond our control Like a tree falling on our Jeep Liberty at totaling it forced us to buy a new vehicle. We were looking for something that can tow our 12 cargo trailer. We sat down with Rocky the salesman and explained what exactly we were looking for. Took a walk around the lot and really didnt see anything that was suitable. No pressure!!!! He did mention that he had a truck in another lot but thought it might be more than we needed but it might be worth taking a look at. So we did. All we can say is that we took it for a little ride and thought it might work for us. Pre owned dodge truck. The price was good. We had a concerned about the tires he said no problem we are going to put a new set on and fix anything else that needed to be done. Hes was true to his word. New brakes all the way around fix the front end the Driver side mirror and threw in a nice set of rubber mats.A quick note the TIRES WERE A GOOD QUALITY TIRE not some cheap no name brand we are very impressed and we will buy again.John & Helen
My son and I had a great experience purchasing a truck from Riverhead Dodge. While I was very apprehensive going in, it became clear that this was not the typical car dealership you hear horror stories about. The team was very professional and upfront from the very beginning. They offered a fair price with no hidden fees which is not always the norm for how dealerships operate. Believe it or not,the whole experience was relatively stress free which is why I am writing this review. If your looking for Dodge , Jeep or used car be sure to put them on your list. Thank you Bonnie, TJ and Joe!!
So happy about the buying and delivery process at Riverhead Chrysler Dodge. No pressure at sales time and the whole process went extremely well. My wife and I were pleasantly surprised at how quickly we were able to purchase our new Jeep.Hoping the service department is as good as the sales department.
Had a great buying experience at riverhead dodge. The entire staff was friendly and very helpful in the purchase of my new Ram. . I will be recommending riverhead dodge to my friends and I will definitely be back.DJ
We truly appreciate the great folks that work at Riverhead Dodge and the honest professional customer service they provide. Rocky in sales made our truck purchasing experience exciting and not stressful. Our new 1500 Dodge Ram is much more than we could imagine. Today, our service advisor Dave was not only funny but very efficient...he knew his service bulletins and had us out the door in no time. We will be buying our next vehicle there...bye, bye Fords and hello Dodge.
The guys in the service department, and in particular, Dave, are the absolute best! Got me in at the last minute before a long trip, even though they were booked months-out. I really appreciate the fact that providing exceptional service is important to this dealership. Couldn’t recommend them highly enough!
Every staff member I talked to was extremely polite and helpful (Two names I remember were Ray and Dave). This is not the closest dealership to me but I will be bringing my and my wife’s Jeeps here from now on. I have actually been meaning to call and speak with a manager because of how refreshing this experience was. Thank you guys!
Just purchased my first vehicle from here! Rocky was fantastic to work with and Joe helped so much with finding the best financing options! Very fair and honest dealership. I was very pleased and love my new (preowned) car!
So... how’s this for a slimy move?I bought a car from Riverhead Chrysler Dodge Jeep Ram in May. I had one car payment left and the salesman, Rocky (john) Stevenson, said they would absorb it as part of our deal.Whelp, they never paid it. When I called him out on it today, his answer was, “this is no where in my notes or paperwork in your folder. My boss says if there’s no note of it, he’s not paying it.”The thing that really gets me is he LIVES in my hometown!!!I checked my paper work. No mention of it. Shame on me..But... Why would I pay another month on a car and turn it in?? I would have kept the car and bought a new car in June instead of May. I TRUSTED him. Clearly a huge mistake!!I will not EVER go to Riverhead Chrysler Jeep Ram again!. Once I started on social media, The manager called me. Told me there was no mention of paying off my lease. I explained I was a reading specialist. Selling cars is HIS area of expertise. I don’t know what they need in order for them to keep this verbal agreement If he needed information from me to make my last payment, the salesman should have asked me for it. He didn’t. Slimy.UPDATE:Mike Pellegrino emailed me and threatened me with legal action because of this review. Nice job Riverhead ! Ugh!
Frank was a lifesaver getting me in right away for a headlight out and letting me know my filters were beyond their usefulness. The service dept is always spot on, super friendly and professional!
I had a great experience with Rocky. This was my first time buying my own car and he sat down with me and broke down all my options and did everything he could to stay within my budget. The service was excellent and everyone was so friendly and made the whole process super simple and easy.
I love everyone at Riverhead Dodge they treat you like family. I bought my car in 2013 and Im proud to say my mechanic Rob is the only one who has worked on my car. My daughter also bought her car there in 2015 and has only gone there also for everything on her car too. I cant say enough about all the guys there. I will miss Kathy though. But best wishes to her.
Ray, frank and Dave were unusually friendly, courteous, thoughtful and helpful with me and my Jeep issues. They were definitely a breath of fresh air when it comes to dealing with mechanics. They now have a customer for life in me. They helped me out in a huge way and I’ll never forget that. Thank you so much guys!
This is the first time I actually enjoyed the car buying process. Absolutely no pressure. John and Joe are just great guys and really want to get you the best deal. I was referred to John, and now I am going to refer people to him. I really dont see the need to go anywhere else in the future since these guys are so honest and easy to work with.
I always take the drive out to Riverhead because I trust their service department and they have always given exemplary service. Frank has always gone above and beyond to provide stellar service. The entire department is not only efficient, but friendly, honest and accommodating. Cant say enough! Thank you Frank and Ray!
The team here was great. I had a minor manufacturer’s defect in my vehicle. After another dealer refused to handle the warranty repair Jeep corporate contacted the team at riverhead and they could not have been nicer, more accommodative and professional.
My husband and I have used Riverhead Chrysler Dodge Jeep Ram for both of our vehicles. Both experiences were amazing! I personally worked with Sarah who is AWESOME! She is so knowledgeable with all of the models, is honest, and is the opposite of your typical “car salesperson”. She doesn’t play games, is trustworthy, and simply a pleasure to work with. She made sure I walked away with the best deal possible and really educated me on my vehicle. Joe was also great to work with on the finance side! I can’t recomend this dealership and Sarah enough. We will certainly be coming back for future purchases and referring all of our family and friends!
To your rebuttal, not true. 1st and only review. Must be others with similar experiences.DisgustingWorst car / truck buying experience in my life. The salesman Rocky is the most dishonest salesmen. Warning read contract carefully.He directed me to a lease that charges .50 a mile for overage. I verbally asked and he told me it was .25. I didn’t read the extensive contract at pick up, my bad. Realized how I was lied to after the fact.I confronted him a few days later. He said he didn’t know! What a lie, car salesman didn’t know charges for mileage overage.He very friendly, very funny. He is also the most dishonest salesman I have ever come across. DisgustingAnd Joe, his manager is just as bad. Enabled rocky and supported what he did. What team.
As a new customer to Riverhead Chrysler after being treated badly by Port Jeff Chrysler whose I shall never do business with again and let corporate know that. Ray and the entire service staff has been nothing less that excellent and respectful. My truck was repaired perfectly considering the extensive problem with the engine. It was returned to me clean and perfectly put back together. I’m extremely grateful. As I am considering a trade for a new one Mile Pellegrino has also been there to help with my needs and possible order.nevertheless, Riverhead is definitely my new go to Chrysler dealer!
Usually my experience with dealerships has never been great, but can honestly say the process from start to finish here was hands down amazing. Everyone here was professional not pushy and overall really friendly and nice. Will definitely recommend in the future.
I found the Jeep I wanted and they were able to find me the color I wanted. Jeep was delivered to the Riverhead Dodge before weeks end and I had it on Saturday. Sara went over the whole car with from top to bottom and answered every question I had. Joe made the financing very easy. Overall, very happy!
Great sales and service departments. Ive purchased quite a few cars and trucks from this dealership and each time I felt like I was treated more than fairly. If you are searching for a mom and pop store experience where customer service and integrity still exists. Look no further! Stop in and ask for TJ or Rocky. See for yourself why I keep going back.
I don’t know to much about the sales department.... but the service department is EXCELLENT!!!.... I have been brining my Jeep here for years and all the guys I have had the pleasure of dealing with have been completely honest in all my repairs. The guys Ray, Frank, and Dave are genuinely nice people and really always try to help me out every time I have brought my Jeep in.... I wish more service departments were like theirs. I wouldn’t think about bringing my Jeep anywhere els. :)
Great buying experience! Jim my sales guy was very nice and thorough and the rest of the team I dealt with. My trade in went flawless.
I recently purchased a Jeep from Riverhead CDJR and I can not say enough great things about the entire team! From the moment my wife and I walked through the door we were greeted by Bonnie R.- who, without a doubt, made the entire car-buying a pleasure...I actually was dreading having to go and buy a new car- mostly because of the pushy salespeople and overall bummer of time it can be...However, Bonnie met us as we were browsing the showroom, kindly introduced herself- and left us to it...When we had questions and were ready to make the purchase she was right there and could not have been a better salesperson- in fact, she made the entire purchase possible...She went above and beyond and we can not thank her enough. In fact- the following day when we went to pick up the vehicle and finalize the sale- we had to bring our 2 year old along...and not only did she assist us in every/any way possible with our purchase- and extend every possible perk she could to us...but she pretty much babysat our child while we were busy with all the paperwork and finalizing things...She was all around an incredible individual...an immense help in our car buying experience...and a true asset to the dealership- she should be commended. The entire purchase went seamless and the other employees went out of thier way to make us feel welcome, comfortable, and at home...and our time with the finance person, Joe, was equally as pleasurable to our sales experience...They have a top notch team in this dealership!!! We visited two other dealerships prior to going to Riverhead- and the experience, people, and entire overall environment was remarkably better at Riverhead, and they seem to really do care about you as the customer...You do not get the feeling that you are just another sale- as you do at other dealerships...I can go on and on about all the generous and caring things they did for us at this dealership...but without a doubt, if/when we need a car in the future- Riverhead will be our first and ONLY place to go! They are the best, and for anyone who does not want a pushy, ill-trained and uninformed salesperson, and who wants five-star service from the moment they walk through the door- then Riverhead is the place to go! Can not thank them enough!
The people at Riverhead Dodge service are excellent! Everybody is so nice, and so fun. They actually make getting your car fixed an enjoyable experience! They all seem to be such good friends, and have fun servicing everyone.
Excellent from beginning to end. Quickly diagnosed the issue, gave me a call with the estimated cost and detailed work to be performed and once approved finished the work quickly and resolved the issue. True professionals
I have been coming to Riverhead Dodge for many years now. Frank is one of the best guys in Service. I can’t be happier with the job you guys do. My car is a 2009 Jeep Grand Cherokee with over 250,000 miles and it runs great. Riverhead Dodge was one of the only dealerships that will honor my lifetime warranty on my truck. I was told by one of your competitors that they don’t honor other dealership warranties even though it’s a Mopar warranty. So you guys are the best.
My experience at Riverhead Dodge was fantastic. My salesman, Josh, was knowledgeable and supportive. Initially, my color choice was not in stock, but when one was delivered, he called me right away. The finance manager, Joe, took his time to explain my options and helped me make the best decision possible.I am looking forward to my continued patrionage at Riverhead Dodge.
The whole process was flawless .. Sarah was wonderful to deal with. Did not push or any kind of pressure to buy and Sarah made sure that I have an immaculate experience of buying a new vehicle. I would recommend Riverhead Dodge to everyone and thank you Sarah for making everything so easy for me.
I had a great experience with Riverhead Jeep. They found the giant nail in my tyre ( kept deflating) and fixed it promptly. A quick service by friendly helpful staff.
I went in for a 36 month lease and at 11th hour found out it was for 39 months. Everyone is really nice, good service dept. However, Rocky the salesman was not truthful with me. I plan on buying other cars this year but they won’t be Dodge because of Rocky.
Don’t get your car cleaned by this dealership will leave your car covered in scratches say they will fix it. Then “fix“ it with just as many if not more scratches into truck.
NO FEES AND NO GAMES!!! My husband and I purchased a pre-owned Jeep Grand Cherokee from this dealership and our experience was wonderful! We were very happy with our salesman Rocky- who was very accommodating with our budget and made the deal for our dream truck happen! Prior to our purchase, we priced out the same Jeep at Atlantic. Needless to say, we saved a year worth of payments by going to Riverhead CDJR!! We couldn’t be happier and well definitely be going back for our future car purchases!
Terrible experience! Im a former dealer tech who brought my 2018 ram in for a major water leak. Prior to bringing it in, I removed the rear seat, water tested it, and discovered the leak was coming from the body seam underneath the rear window. Took the dealer one full week to confirm what I originally told them and they attempted to resolve the problem by applying black silicone to the outside of my truck.( I have pics to prove.) Not only was this repair unacceptable, the truck still leaked. Dealer agreed to order a new rear window and have Safelite in Riverhead replace it. (Two week wait.) Truck was returned to me still leaking, having scratches all around the entire rear window area, and a major gouge inside the passenger rear door jamb do to simple laziness. (I have pics to prove.) A fender cover would have easily prevented the damage. Finally, a water leak specialist was brought in. Said specialist simply applied a thick layer of black silicone over the body seam, on top of the painted surface, and returned the truck to me. What if my truck was any other color but black. Imagine black silicone on top of white, silver, or any other color for that matter. To make matters worse, the idiot scratched the entire front portion of the bed and cab corner by leaning on the truck with a zippered jacket. (I have pics to prove.)To the dealers credit, they offered to send the truck to a body shop to have the damage repaired. I brought them a brand new truck with no damage. Not only does my truck look like it was fixed by a high school kid in auto shop, I now have to pay for a truck that has paint repair or live with a scratched up truck with black silicone all over it. Steer clear of this place. Careless and incompetent!! Amazing, I never received one of those ever so important dealer surveys. HMMMM, wonder why.
Great service manager and customer service. Service manager explained that the Hemi Tick is common but as of now nothing seems to need fixing. He said it was common but it would be fixed if later on a problem arose. Nice guy very informative and personable.
I recently bought a Promaster and had a great experience. All of the staff were friendly, Chris in sales was very knowledgeable. When I took delivery Joe took the time to offer some extended warrantees (I usually decline), he found one tailored to our exposure and it qualified for a rebate as well. THANK YOU JOE!
I was very impressed by Josh and the rest of the team at Riverhead Chrysler. They told me exactly what I wanted to hear they didn’t give me a run around they were pretty much to the point and because of their care and consideration for my needs They will have two more customers coming to them in the next coming months. They are straight shooters Thank you guys I love my new ride
I recently bought a Dodge Ram from Riverhead Dodge. Received excellent service from my salesman and appreciated how the sales manager, John, didnt play games like most dealers do. I highly recommend these guys to anyone looking for a great dealer!
They were fantastic and fixed a problem we have had with our jeep forever. Another dealership had our jeep at least 5 times for the same issue, they found it, fixed it first time! Now it doesnt sound like a whiny toy anymore. Thank you!!
We walked into the dealership on Saturday with an idea as to what we wanted to purchase. TJ got us the deal we were looking for. He could not have made the buying experience more positive or any less stressful. Usually working with the financial person is the most stressful part of the purchase process. However, in this case, Joe displayed the same kind, and easy-going personality that TJ did. We will definitely be back.
I love this dealership. I’ve been going there for almost 4 years and have nothing but great experiences. The service advisors are friendly and knowledgeable.
A few snafus that were taken care of (thank you TJ). Majority of the transaction went smoothly but the bottom line is that we left happy customers and my son has a beautiful, well-maintained vehicle. We shall be back when its my daughters turn to buy! Thank you!
Went in for airbag recall, service advisor was professional, recall was completed quicker than I expected and received a coupon for free car wash at local car wash center. Better experience than I have had at the other two Chrysler/Dodge dealerships.
Excellent customer service !!! John Cerruto went above and beyond to help us get exactly what we wanted. We will definitely be back for our next vehicle. And every time we would bring our vehicle in for service everyone was so nice and helpful...
Had an appt @ 9am for updates on my car. I asked if I could wait for it and was told ”sure”. I didn’t leave until 11:30. Very long wait. Think they were short on mechanics. Nice guys but the service was too slow.
Nice place. Nobody showed me anything about the truck. Had to buy a owners manual online and learn about the truck. Service never reset the oil useage gauge so I ended up doing an oil change when there was brand new oil in the engine. Finance guy was a good guy
Excellent Experience! Bonnie made buying a new Jeep so easy! Everyone was helpful , friendly and very Efficient. I’m loving my Jeep Compass!
Did. Not want to honor warranty. People screw you with a smile.Manager told me his name was Joe Blow when asked for his name.If there was a zero. Star thats what they would deserveVery dissatisfied customer
Its not often that I give 5 Stars to any business, but the staff at Riverhead Dodge earned it. I went in to lease a Dodge Ram 1500 truck and Rocky(salesman) and TJ (sales Mngr / Finance) were fantastic at breaking everything down and working to match competitors deal. After getting the price point I was looking for they even sourced the color I wanted from another Dodge dealer in 1 day. Love the truck and would definitely recommend to friends and family. Two thumbs up !!
I wanted to leave a 0 but that wasn’t an option. I took my vehicle here for 3 recalls on my vehicle. One recall was some fan under located under the hood. The second was a passenger airbag, and the third was for rear lift recall. I dropped my vehicle off at 7:45am last Tuesday and left my number to be texted and called with updates. I was told I’d be called late. I saw they didn’t close till 8 so I called around 5:30 only to find out that the service dept. closed at 5:00pm. I called the next day at 9:30am where I was basically told that they were busy at work and would call when they were done. I called again at 2:30pm and was told they were still hard at work but we’re trying their best to finish quickly. I called again at 4:00pm after not hearing anything and I told them that I couldn’t afford to be without my vehicle for 3 days and really needed to know where they were in the process. I was told they had two recalls done already and were trying to have it finished by 5pm that day. I asked if I was there by 5pm could I take my vehicle and they said yes. I arrived and was greeted by two gentleman who were so polite and commented on the trucks noise and the busyness of their company and made other small chit chat. I went and got in my vehicle with my boyfriend and started to pull out, but noticed the inside dome light was on. That usually means a door is open. My boyfriend started to frantically open and close doors because a car had pulled up behind us to pull out and it was also a busy road. I figured it must be the console dimmer so I clicked it and that turned it off. Hmm .. problem solved I guess. We drove a few minutes then I went to roll my window down ... nope . I later found out that I cannot rolldown any windows, lock the driver door, change either side mirror, and my option is to either not be able to see the speed I’m driving at night because the console is so dim, or I can turn it up and have all the inside lights come on while I’m driving at night. I contacted the dealer when I first found out about the windows and doors. At first he told me that where my door opened and closed was a wire that over time goes. And coincidentally it went. He told me that he did me a favor though and went in and did something which I can’t remember because none of this makes any sense. Since I was driving I couldn’t really verify this wire in between my closed door without opening it and since they were closing I’d have to look at it and call back in the morning. The next day when I found more issues and explained them to the woman that answered she gave me the service manager Ray. This happened to be the same man I had talk to on the phone and in the office the day before. At first he said he didn’t do anything to my driver door then he explained that he already told me that that the back window went down and wouldn’t go back up so he was trying to do me a favor. I explained to him that I had just had my inspection completed and they had the same issue but called me and I explained that the front door has to be shut to power all windows. I also said I was calling for two days and someone should have asked. I told him there was no reason to take off my front driver door on a passenger airbag recall. Now I have lost all functionality of windows, side mirrors, dome lighting, and my truck sounds like garbage. His response was I’m not doing free work so take me to court and sue me. Then he hung up??????? I am now going to have to pay I have know idea how much money to repair my truck back to a safe condition just for taking it to this dealership for recalls.
I had a wonderful experience at Riverhead Dodge. Went in to test drive a Ram 1500 and left with a Jeep Grand Cherokee Overland. Sarah is a excellent salesperson, and the rest of the staff were all extremely accommodating.
The Service person, Frank was very personal and caring. He explain everything to me, I left out feeling good about my service.
I bought a brand new 2017 Ram Rebel. Tina Maggio was my sales consultant. We had shopped around at several dealerships comparing prices and models, none of the other Ram dealerships even compared. Everyone was so nice and honest, showing us exactly where they got their numbers from. Tina went above and beyond to make sure that we got everything we wanted. She even went out and got us donuts while we waited. I will definitely be back. Customer for life.
They are the greatest bunch of people you want to meet. Plus when it comes to knowing price about the warranties and your monthly payment they have every option and years to show you how much it will be. No lying or misleading you.
Great service! My ac is ice cold! I always bring my car here. It’s not easy to find a place you trust. Frank is always a pleasure !
My experience with Joe & Rocky at Riverhead Dodge was perfect. They could have easily given up on my sale (I moved from the U.K. In October 2016) however their effort to persists in finding a way to secure the deal was great and was made up of persistence & patience. I leased a 2017 Dodge Challenger R/T Shaker and couldnt be happier! The atmosphere is family friendly and Rocky likes his banter so come armed with some whit & leave the emotion at home and youll secure the right deal! 6.4 Hellcat next! Cheers boys
Rocky was my salesman. He did not pressure us yet gave us the information we needed to make our decision. He was very helpful with his tutorial of how the car works
I was in search of a very specific ram 1500, dealership on 112 didnt want to give me the time of day. Riverhead dodge understood what i wanted wasnt going to be available on anyones lot. They took the time to sit and go over exactly what i wanted and ordered it directly from dodge. Allthough i didnt buy a vehicle of the lot, they did have a large inventory and i would recommend anyone to purchase from them.
The service department is always so helpful and friendly, especially Frank. He truly is amazing! Honest and actually care about each of his customers!
Browns in Patchogue is better all around. Customer service at Browns is superior, it’s cleaner, they help you out more depending on your needs, they’re garages are huge new and clean while Riverhead is old, dirty, small and run down. Riverhead cares more about getting your business for the money than they do about fixing your issues for your convenience.
I have to say that all the guys are always great very friendly and honest thank god for that. Have to say Frank is the greatest dont ever let him leave so glad ray is gone the most nasty so glad he is gone
Staff was extremely friendly and courteous! Highly recommend going to service car there. Great experience, would definitely return to service my car in future.
Not very impressed. Stopped in to check out different models, including the new Charger but the showroom is very small with room for only 2-3 cars, and no Chargers were on display or available to see. We were totally ignored by the staff so we just walked out.
Very happy with the professional and friendly treatment the I received getting a new vehicle when my other vehicle was totaled from an accident. Thank you all at Riverhead Dodge, Chrysler, Jeep.
This dealership is in need of either a major remodel or move to 58 already. $45 for batteries in a remote!! Dropped the ball numerous times on recall stuff for my vehicle
Good bunch working there...Rocky the best...of course we all want the Car for nothing..they have to mk a buck..FAST SERVICE,HAD CAR NEXT DAY.!Love my Jeep!
Unparalleled service all around. Rocky and Joe were great! Made the process pleasant. This was my second vehicle in 5 years from same team. Thanks!
Just bought my 2018 ram 1500 sport v8 hemi there yesterday. GREAT selection of vehicles great employees and atmosphere. I would definitely come back to them.Ask for Rocky
Stop here last week to look at a brand new gladiator, just to find out that they add a 500 hundred dollars DEALER FEE to even new vehicles. Everyone was nice and helpful but Ive bought lots of new cars before and have never came across a dealer that added these fees.
Riverhead Chrysler Dodge Jeep Ram were very sincere, honest, straightforward, no crazy fees. I had an awesome expierence. Josh, and Joe are awesome. I highly recommend this place to everyone.
Good experience overall . Dave and Ray were polite, knowledgeable as usual. Its a good dealerships and I believe honest.BestKevin
I have been coming here for 25 years They are now better than ever courteous and kind understanding and caring Specially Frank in service Dan in parts.
Bonnie was great. The truck is amazing and was actually the cheapest I found on the island and had the least amount of miles.
Employees were nice and explained everything so I could understand what was going on with my car and even gave me a ride home and back to get my car that helped out a lot being I just moved here.
This was by far the best car buying experience! Tyler made it easy and painless. Highly highlyRecommend!!!
All the workers were extremely helpful and answered all questions. Ally was a great salesperson and definitely recommend her. They made the process so easy and enjoyable !!
If youre looking for a new car ask for Sarah in sales department she went above and beyond to get me the best deal on my new ram pickup I will most definitely be returning and recommending her to my friends and family thanks again!
This is the best service you will get! Everyone is extremely helpful and has great customer service. Best experience I have ever had with my car.
$140 to diagnose a dead battery$140 to install a battery Autozone install for free$440 with tax to replace.Way to take advantage of people during these hard times Riverhead Dodge!!!!
It was a pleasure dealing with Riverhead Dodge - they offered me a fair trade in on my old truck and sold me an awesome new 2019 Ram 1500 Laramie sport for great price
It was a great experience working with Riverhead Dodge they made leasing a car from them a pleasure. This was our second time we leased a car from them.
I will always use Riverhead Dodge Jeep in the future..I was treated GREAT..I didnt purchase my vehicle from them yet they treated me as if I had & fixed my car which needed major repairs in a timely fashion..I thank everyone that helped me in this through this process..Thanks Ray & Frank with the great Voice...
Very good had me in on time and out quickly so I could get to my next appointment on time thank you for the great service.
Excellent sales! Sarah Michels was very knowledgeable and thoughtful, making our transaction very smooth and enjoyable. Highly recommend!
Excellent place for service, we appreciated the scheduling and friendly staff. We hope we have a similar experience when we purchase our next Jeep.
I had a oil change appointment and they canceled it the day before. They were not flexible with getting me a new appointment quickly. I went else where.
The sales staff was great! They said they wanted to make a deal when we walked in the door and they did not disappoint. Highly recommend. Skip Browns...they suck!
Sarah Michels was very professional and attentive to my needs and concerns. I would recommend her to anyone looking for a new or used vehicle.
Frank ,Dave and Ray are top notch. They are always helpful and answer all my questions. I know my truck is in good hands.
I normally sit and wait for my car and they always keep me updated on the progress of the repairs, and if they say about a hour they are always right on. Its a pleasure to deal with them.
The Riverhead jeep dodge is by far the best car dealership i’ve ever dealt with. The salespeople are honest and open about everything while being considerate and extremely helpful!
They were absolutely fantastic!! I’m so pleased with my Jeep. They were very professional, and accommodating! Thank you for a wonderful experience!
Came in to check out about service. Service men very open about my situation which was greatly appreciated. Definitely recommend this place
Excellent staff, easy transaction. I would recommended to friends an family to go to this dealership anytime.
Fantastic service department! Knowledgeable, polite and friendly.. no problem with any work done on our Jeeps
Great sales department - excellent service department. Renovated showroom
Great place to buy a car or truck. Staff is awesome and take care of all your needs. Nothing but an excellent experience always.
The guys in service will awesome very nice men the only problem is my truck came in with a check engine light on and the light is still on
Excellent service, people there are always kind and take care of every little detail. They have toys for my kids to play while Im waiting for my car inspection
After going to 2 other Jeep dealers, Sarah at Riverhead was great. Got me exactly was I was looking for at the price I wanted to pay.
Service center was extremely rude when i called
The people here are so nice and knowledgeable. When they work on your vehicle its done right the first time.Love this place
I felt very comfortable with the guys there! Especially Rocky and Joe. I got a great deal on my jeep too!
They got me in right away! Very impressed! Frank was great! Definitely will be back!
As always, I was treated like a valued customer by everyone in the service department , most importantly I always feel that I can completely trust the staff
Very friendly and accommodating. Made getting a new car an easy enjoyable experience.
Leasing our new truck was a breeze. Rocky and Joe were a pleasure to deal with. Thank you
Work done right and on time. Just purchase another vehicle from Riverhead Dodge. Good people and a good deal.
Always the best service.No worries and no issues.My Jeep is always well taken care of here
We had an emergency repair completed in a timely manner. The staff was very professional and courteous.
Always a pleasurable experience when I have to get my truck serviced. Everyone is so friendly and helpful
Sarah was bright, articulate, knowledgeable and worked hard to lease me a new Jeep Cherokee. And, she succeeded.
I did have a some issues with how the financing portion of my deal went down but the sales manager subsequently contacted me and went above and beyond to make it right.
Worst service department ever.
Great experience! We leased a new Jeep, great service, great price!
Great experience . Very friendly and helpful . Jim helped me walk out with my dream truck ❤️❤️
Service department went above and beyond to take care of me and make me happy.
Customer service is a comedy show, definitely dont come here if you want to be treated fairly.
TJ was a great salesman and was able to find the exact truck with the exact package i wanted!
Very good people ,me and my wife are very happy with riverhead dodge , they are not like other car dealership !!. Thank you riverhead dodge!!
Very friendly staff. My car always get fixed fast.
Nothing but professional service. Always explains everything that is needed, and in a way that is clear. Answers all questions no matter how many times you ask. The very best.
I had a great experience there. Everyone was very nice and super helpful. Would recommend to friends or family.
Rocky and the crew straight up people what they tell you is what you get very helpful would recommend highly and do business with them again thank you guys
Always friendly and professional. Dave keeps you informed and explains work well.
So easy and such great service. Kevin was an amazing salesman.
Handled professionally and in a timely fashion. I felt very welcome and am very pleased with the service.
Service managers and representatives are excellent, they took the time to explain the service that was completed.
Sarah and the staff did a great job. I will be back when its time to get another jeep
The service department at Riverhead Dodge is second to none!! There customer service is absolutely amazing.
Friendly and courteous service and you get a free car exterior wash with a service from a local car wash !!!
Very nice experience for trading in an getting a new vehicle I will recommend to friends an family
Had a issue with my drivers side window coming off track. They had me come right in and took care of it while I waited.
They gave me all the information that I needed to know
Great service. Everyone is very helpful and upfront about possible costs.
Very nice people
Love the experience here. The guys were fantastic. Courteous, knowledgable, and honest.
Great sales team !!! Professional and knowledable about all models in stock.
Best Dodge dealer on Long island. Customer service is top notch
Was a pleasant experience, fast service, super nice guy running the place.
Very helpful and always kept me up to date on my car status! Thanks again
Sarah made the experience great, I highly recommend this dealership
The most awesome dealership everyone was so helpful and nice
Made appt for 930am quick in and out,always a pleasure going
Great staff, very friendly , I a big fan of Riverhead Dodge!
Amazing experience! Bonnie was the best!
Great People! Great service! I’m very happy with Riverhead Dodge !
I brought my charger in for repair and I was turned away because I did not buy my car there.
Bad experience here tried charging me for something that is covered under warranty. Not nice people
Excellent service department. Sales not so good
Helpful sales staff and no nonsense pricing
Dealership took 3 hours for oil change angry service department, don’t do business!
Great service and enjoyed Frank’s professionalism.
Courteous, Professional service every time , with a smileThanks!
Great crew at your service department thanks.
I have purchased numerous trucks here. They are always fair in the sales department
Excellent service and very friendly. Ali was great.
Great experience, friendly staff, was in and out within an hour!
Professional, friendly and timely service. It dont get better then this.
Always good, and my vehicle likes it too!😀
Down to earth, and honest not what you would expect from a car dealer!
One of the best old school experiences I ever had.
Great experience with all with the whole sales process.
EXCELLENT SERVICE, VERY LITTLE WAIT TIME,AND VERY CURTEOUS WORKERS
Awesome service department, highly recommended.
Total reviews rating 4.6
199 Reviews for Riverhead Chrysler Dodge Jeep Ram 2023:
Review №1
2022-05-06Brought my challenger in a few days ago to address a few concerns I had. The service manager Chris was extremely helpful. He addressed all of my concerns in the best way possible. He gave me everything I could ask for from a service department. Definitely recommend bringing your vehicle out to them
Review №2
2022-05-05I was there on 4/30/2022. This dealership has gone down hill. The sales people are rude and unprofessional. Dont buy a car here. If I could give 0 stars I would. I was a long time customer, but Ill NEVER go there again. I will Not buy a car or have service done on my cars at Riverhead Dodge. By the way, my son bought a BRAND NEW car from Nissan in Riverhead. NISSAN in Riverhead I recommend highly but NOT Riverhead DODGE they are terrible!!!
Review №3
2022-04-21Went to Riverhead dodge on April 20, 2022 for an inspection and for issues with a GPS malfunction in my media center. They found that two batteries needed to be replaced as well. They kept my car for three days after which the GPS malfunction was not fixed. There was a recall that they said they completed and told me to drive it around and hopefully thatll fix itself. It was not fixed when I left the dealership. Ive been made an appointment the next day with another dealership. Thank God for them. They did an analysis on my media center and said that the problem was that it needed to be updated with the Recall. I told them that the dealership yesterday did the recall. They told me they had not. After the recall was completed the GPS issue was fixed. Not go to them. They dont do the work they said they did. When I called they told me that the paper says they did the work. Thats the excuse they gave. Also when I picked up my car I saw it there was 20 more miles on the car then when I dropped it off. They could not account for the 20 miles. There was no reason for it.
Review №4
2022-03-20Probably only happened to me. Always a first to screw up. Here is how its going for me. Got the car week later didnt turn un. Took it to get it fixed warning light still showing didnt help me waist of time. 2 sensor fails within the first 3 months. Had to change them my self. Oil pan plug shered had to change it my self. Why? Because in the first visit it went in sounding like a gasoline car and came out the next day sounding like a diesel truck. No way im letting them put there hands again in the car. No trust and has only 45k miles. The salesman a complete pro. Last but not least told me 2k down payment and paid but when we went to sign the contract already with 2k in they said they needed 2k more another little surprise. Forgot also no breaks on the car when i got it and i still have 35k and like 6 months of warranty on the car. Sorry but i feel if i take the car into warranty it would bring me more problems than just not using the warranty.
Review №5
2022-06-09Absolutely 100% recommendation to get your next new/used dodge great workers great place great attitude there Joe the financial guy 100% great friendly guy would recommend this dealership
Review №6
2019-09-24The staff in the parts department were super friendly, knowledgeable and courteous. Were able to answer any questions about the installation process and offered some very helpful tips. The only downside is that the customer parking lot is limited in space to navigate through. Its a tight squeeze, not unmanageable but just be aware when driving around the building.
Review №7
2022-06-29Meh. Cramped little lot and the sales people werent friendly. Went with ma to buy a truck and they had decided we werent with the effort right away. Ended up over at Browns and bought the same day.
Review №8
2021-09-16Where do I begin?! I recently purchased a Dodge Charger and I had an amazing experience from start to finish. Everyone there from sales to service are genuine and helpful in every way possible. I definitely recommend Rocky to help you find your next vehicle, he really made it an enjoyable experience and I’ll be a returning customer. Thanks again to everyone who was involved!!! Grateful for your time and knowledge.
Review №9
2022-04-21Do not go there !!!! the new service manager may be the most incompetent person i have ever delt with in a dealership!!!! if you want to go to a service department managed by an incometent person then this is the place for you!!! good luck
Review №10
2019-01-01A dealership I trust. Prior to my first purchase of a brand-new vehicle, I looked all over Long Island and within a 100-mile radius. I looked at many pre-owned cars online, visited numerous dealerships, spoke with many more on the phone, and never felt right. More often than not, I felt like I was getting swindled by guys in leather jackets who were trying to take advantage of me. It must be my own luck that someone recommended Riverhead CDJR.I called them on the phone, and TJ happened to be the one who answered. I usually go with my gut when interacting with people. and felt that TJ was a genuine individual who wanted to help. I visited that following day, and was given exactly what I was looking for, at a price that we both agreed on, without me having any feelings of second-guessing myself. The salesman Josh and the finance manager Joe were both extremely courteous, helpful, and responsive. I bought the car the next day. Im extremely happy with my dream car. I cant say enough about my experience with the dealership, and I wholeheartedly plan on continuing business with them for the foreseeable future.A reliably excellent level of service, professionalism displayed by the entire staff, a purchasing process that was not cumbersome whatsoever (if anything, I was the troublesome one!), and a thorough experience in evaluating my options throughout. Not to mention I got a good deal on the vehicle! Anything lower wouldnt have been good business, which I completely agree with. Thank you to everyone at Riverhead CDJR for a great experience. I will always take working with good people over getting up-sold by the stereotypical shady car salesperson ANY day. It was a pleasure working with everyone, and meeting TJs father as well, who happened to be from my hometown, no less! Heres to a future with Riverhead CDJR!