RoadRunner Auto Transport in Bethpage
Site: http://www.roadrunnerautotranspo...
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:Closed
- Sunday:Closed
Excellent service. Fast getting a quote for service. Text message and a call. Easy to set up appointment to pick up my daughters car. Car was picked up on Tuesday afternoon wasn’t supposed to get to Florida until Thursday got there Wednesday night…my daughter was thrilled to finally having her car back. Lol Driver was in touch with both of us during pick up and drop off….nice polite driver….was fascinating to watch the loading of her car. Would recommend them…price was just about right too….no complaints from us….
RoadRunner did a splendid job of transporting my car from Florida to Rhode Island. The vehicle arrived in a timely fashion, in perfect condition, and was parked right on my driveway, despite the fact that I live in a densely populated area. The driver, a gentleman named Victor, maintained steady contact with me in the hours leading up to his arrival. I was at work and I requested updates. Victor could not have had a better attitude.Overall, RoadRunner did a fantastic job.
From the first phone call to Roadrunner I felt like they were honest and up front. I made the reservation for my car to be picked up and called a week before and was spoken to with respect and kindness. The woman I spoke to told me not to worry and that I will receive a call a few hours before the scheduled pick up. Everything went as she said. Each person I worked with was kind and careful to answer my questions and my car is safe and sound back in my possession.
Very disappointed. I booked with RoadRunner to deliver a car from NJ to AL. RoadRunner wasnt the least expensive but had good reviews. The car was supposed to be delivered on Sunday, May 29 - and, in fact, charged me more money because they said the driver wanted more money to deliver on Sunday - which I paid. The driver contacted us once to arrange for a pickup and then disappeared for 3 days. He wouldnt answer his phone and ultimately told me he didnt work on Memorial Day - which if I had been told that originally or with my first call with the driver I would have used a different service. Finally, he contacted us on Tuesday, May 31 to tell us he would pick up the car to be delivered on Thursday, June 2. When I called the company to ask for a refund for the extra money we paid to have it delivered on Sunday they told me no - it was too bad. Either RoadRunner or the carrier lied to me and charged me more money and failed to deliver the car - even close to on time. Terrible experience. Too many good transport services to deal with a company like this.
Excellent experience. I requested to transport my car across states on a Friday evening. The car was picked up by noon the following day, and delivered at the destination within 48 hours. The dispatch coordinator and the truck driver communicated with me clearly and consistently. I was very impressed and grateful for such wonderful service. Highly recommend.
**DO NOT BOOK WITH THIS COMPANY, RED FLAGS EVERYWHERE**Customer service seemed great upfront when they reached out to me. Booked through them Thursday and scheduled a pickup with quick turnaround on Saturday. Called to verify on Friday, but couldnt get anyone to answer the phone. Waited LITERALLY ALL DAY on Saturday (pickup ends at 9pm) for the carrier to arrive, only for them to no-show. Couldnt get in touch with customer service again Saturday or Sunday. Fast forward to Monday, called my personal agent (Alex) directly, no answer. Called their hotline, and Im not even kidding, I heard someone literally pickup the phone and hang up TWO PHONE CALLS IN A ROW. Finally got in touch with someone on the online chat tool and they cant guarantee anything and were unwilling to work with me. Immediately cancelled my contract because I felt as if I was being scammed out of $1200. Now the lady Im talking online is ignoring my messages (read receipts are on) because Im asking her if the $135 cancellation fee will be waived.You cant make this up. I cant believe this company is in business at all considering the lack of service. Dont even consider buying from them. There are plenty of other transport options that care about their customers and the longevity of their business.
Excellent in virtually all respects. Car was delivered from Denver to Helena MT in less than 24 hours from pickup at the dealer and less than 48 hours from signing the contract. Drivers were courteous, friendly and efficient. Car was in pristine condition. Only problem was that cost increased by over 10% from time of estimate to direct contact with company. However, considering the alacrity of delivery,the perfect condition of the car on delivery and the extraordinarily kind , helpful attitudes of virtually everyone associated with the company I still feel it was a good value.
I had a great experience working with RoadRunner Auto Transport. After getting the run-around for over two weeks from another shipping company, RoadRunner stepped in and had my car delivered in three days! I appreciated my representatives (Tito) transparency and professional insight into the shipping process. Very happy and will use their service again in the future.
I randomly selected Roadrunner to transport our car from a suburb of Chicago to Durham, NC. The transport company was very efficient about contacting us at the front end. A courteous and timely driver arrived on a Monday morning. We were delighted to see the car was put in a covered transport. By the next morning the car was delivered. We couldn’t be more pleased with their service.
RoadRunner Auto Transport provided really terrific service when I needed to have my classic BMW transported 1,000 miles. The arranged pick-up of the car was on time, the road transport time and cost was reasonable for the distance involved, and delivery drop-off was easily coordinated with the Driver at the final destination. Another noteworthy aspect of their service was that the car was handled carefully and arrived in very good condition. The old car was happy to have the carrier ride to its new home and will enjoy many more miles of local driving because it did not have to endure the risks of a long road trip. I highly recommend RoadRunner Auto Transport for any of your cross-country car transport needs. Thanks again! RoadRunner Auto Transport. Youre The Best!
RoadRunner provided an almost seamless experience arranging the shipment of our Tesla from California to New Hampshire. Having never shipped a car before (and hearing some scary stories from friends over the years) we were really nervous. We contacted RoadRunner, and within a few days they had a shipper lined up for us. RoadRunner was in close communication with us every step of the way, and was prompt answering emails and texts from me. Our shipper had to delay pick-up by a couple of days, but had no issues picking up and loading the car even though we werent physically there, and even got it to us a couple of days before the rescheduled drop-off date. The car was in great shape and the driver was nice and helpful. Great experience!
Horrible communication and support! Initially things seemed to go along smoothly... until, one day before my car was to be delivered in LA from Boston I received a call stating that the transport truck had broken down IN MISSOURI, so clearly DAYS prior to them contacting me. This was WEEKS ago now-- and they still have not fixed the transport truck, and so my car is stranded in Missouri. The only one who has been remotely communicative is the driver (who has been great). Not the owner of the truck, and certainly not RoadRunner. They have been useless. The driver keeps saying one more week or a few more days for repairs to be done so that he can get back on the road. I keep getting my hopes up. Otherwise I would have tried to figure out an alternative plan weeks ago. They should have found another truck to pick up my car or I could have flown out to get it myself. Unbelievable.
RoadRunner did a good job lining up Happy Auto Transport to pick up and deliver a car Id bought in an online auction. The initial price I was quoted changed (increased) because the seller changed the pickup date. As disappointing as this was, RoadRunner did a good job communicating this to me in advance. Two days before delivery (this was coast-to-coast) I received a heads-up on the delivery date, and from that point I was communicating with the actual driver. He arrived on the day and at the time he predicted, and my new vintage car was in fine shape when it arrived.
The vehicle was safely shipped from Florida to California. Everything went smoothly. The vehicle was delivered when it was expected. We are happy with the service we received. I shopped around and the price was very good compared to other companies. I will use this company again.
I had requested pick-up on a certain date as I was flying out of state that night. The assigned carrier contacted me to explain the details. The pick up driver Amer was sharp and came within his 3 hour window. I was quite impressed by that. pick up wand drop-off was extremely smooth. All thumbs up for that.My only complaint with road runner: Well they locked in the price 3 months in advance and when they finalised the carrier 1 week before pickup they charged me $140 more and said that the carrier is asking for more money. What was the point of locking the price and booking in advance if they were gonna hike the price anyway. I was preoccupied with things and had a lot on my plate so there was no time to argue but nowhere did they mention that they could increase the price at the last moment. I felt cheated when they said that.So word of caution: please understand the prices well before going ahead. The pick up and delivery was smooth to say nonetheless.
Absolutely the worst experience ever ! 3 days late picking my vehicle up . Then they dropped my truck off on the side of highway 41 with a flat tire !! I had to get a tow truck I had to get if fixed !! They broke my emergency brake and smashed my tailgate pushing my truck onto another truck for delivery WITH THE FLAT!! now they wont fix ANYTHING ! 11 /16 / 2021 so much for customer service getting in touch with me !! Bold face lie ! No one called
Overall, and excellent experience with RoadRunner. Pre-load communications were prompt and precise. Loading my vehicle went well, and the driver was able to handle some information he was not provided (roof rack, my fault). The driver and I communicated by phone/text during transport because of some developing weather conditions at the delivery location. Delivery was on-time, and the vehicle was in good shape on arrival.
I’ve used brokers before. I wasn’t always happy. This time was different. Zach was great from the start. I had a time constraint, so this made me nervous. All went perfectly. They came on time, loaded my 4 cars, departed and arrived at my drop off spot exactly as promised. I’d use this team anytime. The price did go up twice after the contract, however, so did the price of fuel, so I couldn’t argue! They came in below every other company. Very happy. Thanks to all involved!
From the first phone call I made to Road Runner to get an estimate for shipping my car... they have been nothing but amazing.Quick answers to questions.The service was seamless, the pick up with very smooth and the drop off was even smoother.I would highly recommend them for shipping it felt very personal and the driver texted me frequently for updates on his location as he made his way down the East Coast to our new home !The car was delivered in perfect condition and the follow-through by Road Runner to make sure I was happy was very thoughtful.
Was super-easy. My only complaint was that they were not clear with the fact that the actual pickup date of my vehicle could be a day early or a day later than the date I requested. I was lucky that I had that one extra day before I moved. Otherwise, delivery was quicker than expected and process was smooth.
I shipped a car from Portland, Oregon to Denver, Colorado. The process was easy. I especially liked that I knew the price up front and could pay via credit card at the beginning and didn’t have to worry about paying the driver cash and changing the price, as I had read online that other companies do. The car arrived in great condition and early.
Service overall was very good. The people my son and I dealt with locally upon pickup of our car on LI and drop-off in CA were very nice and professional. The gentleman at the carrier company, Rubber Duck LLC was also very helpful and our car arrived safely. My only criticism is that it is very hard to reach a representative with Roadrunner, the broker, once the agreement is signed. Calls get dropped very frequently and there were a couple of days we couldn’t get in touch with anyone there. They really need to improve that because it doesn’t give comfort to the customer. However the website is easy to use.
We were pleased with the whole process of getting a estimate from the company to pickup and delivery. We were given the drivers contact information so we could communicate directly with him. We had a minor language problem with the driver (he had limited English), but we overcame that and are very pleased with the service. Due to severe weather in the delivery location, the driver contacted us and we mutually agreed to another drop off location. We will definitely use RoadRunner Auto Transport again!
Super happy with the end result. My jeep arrived in perfect condition and the driver was extremely helpful. Only issue was that I was told that the drop off did not require anyone present by the salesperson, but the driver changed the deal less than 24 hours before delivery. I would use Road Runner again, but make sure that I always have someone available for the delivery.
What an amazing experience. I needed to get my son’s vehicle to him as he had just been stationed 1,500 miles away from home. I called them on Monday, they picked up the car on Tuesday from my home, and it was delivered to my son on Thursday. I couldn’t have asked for a better experience!!
Everyone was very helpful, efficient and professional. My car was picked up and delivered in a very timely manner; the driver was in contact with me and with my contact person at the end of the delivery, as the car was getting to my destination before me. The only reason I didnt give this 5 stars is because it seemed like every time I spoke with someone during the process the cost went up. What started as a $1295 quote turned into $1723. I dont know if this had to do with this whole covid thing, but the extra $450 was something that I had not planned on. Hopefully that will change in the future. However I will definitely use them in the future.
Spoke with someone named Ryan LaRocca in November regarding my January move from NY to TX. He quoted me between 1000-1400 and told me to call back early January to schedule. Since calling Jan 3, I was only able to reach him via phone once. From then on I received a text to call a # to confirm. I was then told it would be 1500. Fine...Ill do what I have to do. Until NO ONE CALLED to tell me it was cancelled due to driver issue. They just sent an email with absolutely no personal communication, meanwhile my car was supposed to be picked up THAT NIGHT. Ive decided to go with a diff company who quoted me much cheaper and had much better communication. Never going to use or recommend road runner or Ryan in the future.
TL;DR: Poor customer service; unresponsive customer service for months after I signed a contract. No carrier assigned until 3 months after contract was signed and almost one month after my requested pickup date.Should have listened to other poor reviews. I was easily able to initiate a transport request after submitting an online inquiry. Once I did this, I received a call back several times. They are very responsive when they want you to sign a contract. Entered into contract in October 2021, with an estimated pickup date of end of December. That’s 2 months to find a carrier. Two months went by with no carrier assigned. I can understand if that happens. What I don’t understand is the lack of response from the company. I’m trying to move my Z06 over 2000 miles and am trying to plan accordingly. All of a sudden no one is answering the phones. I called several numbers and extensions. Left voicemails and received zero call backs. Ended up trailering the vehicle myself. Sent an email to roadrunner telling them they are not authorized to charge my card and to cancel our contract (which I was authorized to do without penalty if my pickup date passes and no carrier has been assigned). No response to this email either. What I did receive was an automated email in mid January asking me to call them to confirm a pickup. What a joke and complete waste of my time. Stay away!
As someone who works in this industry with different product other than cars, this was an extremely disappointing experience. If I had treated a customer the way they treated me, I would not have any business. I booked a shipment for 1/12, $XYZ price and had to call in several times to get an update if a carrier was put on my load. Each time it was as if I was upsetting them for even asking, as they were extremely rude in their responses to me. Finally after pushing for 3 days to get my car picked up, I received a phone call that a carrier as assigned to the load. Hours later...the carrier had fallen off the load. After calling them back and saying how disappointed I was, their response was, it happens, you can cancel your shipment if you want... What kind of response is that? The next day, I got another update that another carrier was assigned to my load...BUT GUESS WHAT, I need to pay $350 more than what I was quoted in order to get this carrier to pick up my load. After even trying to argue this, Roadrunner had no interest in understand how if you are quoted a price, that is the price, you cant just tell a customer well for another $350 the car can get picked up, or cancel your order. I accepted the deal because I HAD TO GET THE CAR PICKED UP... and guess what...THIS CARRIER FELL OFF TOO! I immediately went to another carrier who had better reviews and my car was picked up within 24 hours, FOR A CHEAPER PRICE and delivered in 2 days to Florida from NY. If this was a customer of mine, they would NEVER CALL ME AGAIN.
I was very happy with the service provided by this company only because you used the service provided by 5-Star Towing & Auto Transport. Thomas took care of my vehicle to insure scheduling was top notch and delivery was top notch. I was not there to receive the car but he ensured that the key was handed over responsibly and the car parked in a safe place. Then he took pictures of location of car and the pictures of the car. I would use Thomas again.
Roadrunner got our two vehicles from Atlanta to California days before we even landed. They stored our cars in a warehouse in southern Cal until we were able to land and pick them up. Our cars were returned to us in perfect condition and i will certainly be using them again when the time to move arrives again. Great job!
Very easy process, all arrangements made my email and phone. Car picked up and delivered as agreed. The driver who delivered the vehicle was a gentleman and very helpful in meeting up with me. I would be happy to use their services again and I recommend them to anyone who may need a car transported. Thank you.
This was my second time using Roadrunner to ship a vehicle to another state. The customer service is excellent and the booking process was simple. They delivered a day earlier than the expected date of delivery. Upfront pricing and no surprises. I recommend Roadrunner Auto Transport.
Complete failures. Booked a month in advance for a specific week in June. When that week came, they didn’t contact me and had to call and chat to find out if they were going to move the car. I finally got a call, raising the price by $500, which I agreed to due to the urgency of the move. Then the driver never picked up the car and canceled me after waiting 3 days. Then they called again and said they had another carrier for an extra $200! Total of $700 over bid!!!I said okay. Guess what, it’s been 3 days…no show. Can’t reach them to find out what’s going on.I won’t use them again and warned you now.
The driver picked up my 2022 Lexus Es 300 on time. He sent a text alerting me that he would be in my area within a few hours. Next he called, snd he was at the designated pickup place.He was very courteous and professional. He answered all of my questions concerning the transport. My automobile left California on early Saturday morning, and it arrived in Oklahoma early Tuesday morning.Thank you for your your professionalism, expertise, and care from the beginning of the transaction to the final destination for my automobile.
I have shipped a handful of vehicles. This was my first time using Roadrunner, and this will be the company I use going forward. The communication was great and my vehicle arrived a day early! My rep that Helped me with was Tim, and he was very helpful through the process. I am very impressed by Roadrunner and would recommend to anyone needing vehicle transportation.
TLDR- The lack of communication forced me to find another transport company 24 hours before moving cross country. As if moving cross country isn’t stressful enough.When scheduling the transport, the sales team was a delight- I received the quote and they confirmed my move date was available, assured me more info would follow.The closer I get to the move, the more nervous I became- it was radio silence after I had made my reservation with the sales team. Called the help number, they assured me everything was fine. The closer we get to the move (one week, 4 days, 3 days) I continue to call, because I’m concerned this is the only provider I haven’t heard from. Finally, 24(!!!!) hours before my move, I’m told they haven’t secured a driver, it could be up to a week after the date I had planned. Immediate panic, as cross country moves have so many dynamics.The only good thing about my experience with roadrunner was I was able to cancel easily- funny that was 10x easier than getting them to provide pick up info? Thankfully, I was able to find another provider, who wasn’t phased by my request, as they get this “frequently from people who book through roadrunner”….that says it all.
All communications were handled in a courteous manner. My driver arrived on time,and loaded my van like the professional that he is! The arrival and delivery was also on time, even tho the weather was cold, wind blowing and light snow. Everything detail was perfect and actually exceeded my expectations.The care and professionalism that was shown meant a lot to me. Thank to all involved in the transport of my vehicle.
Working with RoadRunner Auto Transport was absolutely seamless and made securing the vehicle I wanted possible despite its location at a dealership 8 hours away. They were always prompt with communication and kept me updated every step of the way. Their pricing was up front with no hidden fees. The transporter was courteous and professional and made sure everything went smoothly from picking up at the dealer to delivery at the destination. I recommend them highly and will use them again for any transport needs in the future.
RoadRunners staff very quickly and efficiently responded to our request for service. The contract process was easily done on-line. The car was picked up in a timely manner and was delivered ahead of schedule. I would gladly work with them again for a future transportation need.
Road Runner did a great job transporting my car from GA to CO! The booking process was easy and fair, the driver was prompt (actually a day early), he stayed in communication with me on his status and was prompt on the delivery window. Id recommend RR for any of your vehicle transport needs!
Everything went according to plan. Shipped across country and was a little nervous. Although not a great deal of communication everything went as they said. Contacted the day before pick up and car was picked up on arraigned day. My car was actually dropped off a day early and I was still on the plane. Driver contacted my girlfriend as instructed and the car was there before I was. All in all a great way to ship the car.
Shipped from Connecticut to California. Pickup was a bit tough, needing to meet at a service area so the truck could fit, and at night because previous clients were late. Driver was very courteous and explained everything. The car arrived 7 days later, brought right to my new apartment by a local driver who texted me ahead of time where to meet. Car is in good condition. No problems, glad for the service.
Driver rolled my car into metal support and damaged vehicle while removing from truck right in front of me.Driver accepted responsibility and marked it on bill of lading. I filed claim within 10 days and included 3 estimates as per their claim requirements. Was told claim was being processed no problem. It has been 4 months now since the claim was filed. They no longer respond to my Emails and messages have been left unanswered. Would not recommend. **update**So now they reach out to me after I leave a poor review. They claim they were waiting on their driver and that roadrunner bears no responsibility. They made no mention to me about additional information whatsoever … all while posting they require more info. I have already sent them estimates and photos of the damage months ago.
Absolutely amazed by both the quality and the professionalism that RoadRunner provided. The time it took from pickup to drop off was incredibly accurate. The level of care which the cars were loaded and delivered with is the main reason I would recommend and choose to use RoadRunner Auto Transport for any and all future needs. Thank you to the representatives and drivers for making it easy. ⭐️⭐️⭐️⭐️⭐️
The worst service I’ve experienced. They canceled the scheduled pick up two days in a row, and the car courier has the worst communication skills, calling at nearly the end of the day after waiting all day for a notification to tell you their truck has been in the shop for the past two days. They make you feel bad for asking questions and asking for better service, like if the customer’s time wasn’t valuable at all.***********Response to the company’s reply.***********I hope all of your calls are recorded for quality assurance purposes / training purposes, so you may review conversation with your representative that made absolutely no attempt to resolve the situation or even suggest another carrier on standby. Every conversation I’ve had with your team and the carrier / driver would be to confirm pick up in the morning and cancel the pick up late in the afternoon, twice, for two days in a row. If everything is an estimate subject to change, even after the confirmation with a representative, then you don’t value your client’s time.
It was a very painless process and prices were very reasonable. I gave 4 stars instead of 5 because scheduling with the 3rd party who did the transport was a little wonky. They came a day late and delivered my vehicles 2 days early. That made it challenging to coordinate since my plan was to fly out and be there to take receipt of my vehicles personally. But since I had someone on the other side to sign for me, it all worked out. If I didnt, it would have been a mess. So that is my only criticism - scheduling. But my cars arrived safely, secure, quickly and affordably. Plus they called a few days later to check on my experience - great customer service. I will use Road Runner again if I need this service in the future. Solid company.
Sales people at Road Runner were polite and helpful. However, Now the real problem starts with the actual drivers that transport your vehicle. They are first class scam artist that try and shake down the customers like loan sharks if you can believe this actually trying to collect more money once they have your car even though you already signed the contract and locked in the price with Road Runner. The drivers pulled this scam on us 3 times in one year. We had to spend days of our time arguing with the drivers to complete the job they were contracted to do and stop harassing us via text and phone for more money. Road Runners vetting process for drivers must improve immediately because their brand and reputation is on the line !!!
I was 100% SATISFIED with RoadRunner! They booked me less than a week before pick up date and delivered 2 days early!!! My car was in great shape when it arrived and the driver communicated every step of the way. Thank you so much for a smooth transport!!!!
I called the phone number on the website for a quote since my vehicle was not in the options listed online, the Rep that answered the call sounded annoyed right from the beginning, I asked for a quote for 2 of my vehicles, he provided me that information, then while I was inquiring for a quote on only one of the vehicles, he just rudely told me to hold, when I was not done asking my question, he came back and gave me another quote, I told him his customer service skills were very poor and unprofessional, I told him he rudely placed me on hold when I was still speaking with him, then he proceeded to tell me to find someone else and hung up on me! I am surely going to take my business elsewhere, I just find this so hard to understand why these companies have employees like this... companies stay in business because of our consumers, paychecks come from the consumer’s. This company just lost 5k with me alone, and I will definitely tell family and friends of the experience I had with roadrunner auto transport. Negative stars.
I’m not sure if it was due to the weather or if it is just the way they operate. I received a quote and I agreed to move forward for pick up on a certain date. A few days later I was told the quoted price wouldn’t be sufficient and it would now be an extra $400. I agreed to it because I had already left the area where the truck was located. The carrier was quick and communicated well with me. Delivery was painless and they dropped it off and sent pictures since I was at work. Price change is why it is 4 of 5 stars.
After all of the horror stories Ive heard about shipping cars, I had an amazingly smooth experience with Roadrunner and the particular shipping company that they connected me with. No surprises, everything happened very quickly, and my car arrived on schedule with no damage. The actual price I paid was just a little bit more than what I was quoted online, but I knew in advance exactly how much it would be and was given the opportunity to approve or disapprove.
I want to share the positive experience I have had with Road Runner services. My van was picked up on time and transported from Florida to Virginia. It arrived on time and in perfect condition. This was the third time I have used their service and I have always been very satisfied with all aspects.
I had to send my car to my disabledsister in Indiana so she could have a vehicle to go to doctors appointments and grocery shopping. She lives in an area with no public transportation. Roadrunner was great. Picked up car the same day and got it to her within 4 days. Everyone was great and I would recommend them when you need to ship a vehicle.
TERRIBLE COMPANY! TERRIBLE CUSTOMER SERVICE!!! If I could give this company a negative star I would! I researched six different companies & decided on RoadRunner to pick up a family members car in California. I gave a five day window for pick up, and NOTHING!!!! No pick up, no call, no apology, no car! The car is still in California but the family is now in New York. I called multiple times but got nothing but We are working on it. I am now forced to hire another company and when contacted Road Runner to cancel - the woman I spoke with said, Okay youll receive an e-mail and hung up. Nice!!! TRUST ME - DO NOT USE THIS COMPANY! YOU WILL REGRET IT!
Prompt , professional , pleasure to do business with. Picked up car within a day of estimate and delivered several days in advance of scheduled arrival date. Driver kept me informed and handled car with the utmost care. Good value at a fair price . A solid five star experience and would not hesitate to recommend their services.
PLEASE!!! Listen to the negative reviews, I would give zero stars if allowed. My child is relocating cross-country and they failed to pickup vehicle on time. The customer service line is not available 24-hours as stated, the tracking number did not work, and the calls stop being answered. Now we have to change the flight and spend more money due to non pickup of vehicle. This is not a company you want to trust as you plan and spend hard earn money to prepare for relocation. This is happening us on 1/25/22. I will return to update. HORRIBLE!!! Please do not use!!! FYI I never write reviews but I did today! I dont care if your quote is the cheapest you have heard, it will cost you on the back end.Update: The vehicle was picked up a day late and still hours behind the time given for the new date. The clause is that the date given is an estimated date. However this is not communicated when been scheduled. I strongly believe the company should give an estimated date range versus a date therefore, especially since this seems to happen often. I still would never use them again its too risky and costly.
10/10 recommend this company for any transport needs. We broke down 820 miles from home. Called Road Runner got everything set up and they picked it up 2 days later and made it home safely. Driver was very good about letting me know when the truck was on the trailer and when he made it back to my hometown. Quick and easy process dealing with Road Runner
I google searched and did a rough estimate to get a car picked up in Virginia shipped to Florida. Tim called me and left a message and worked out the details, let me know what was available in my timeframe. Car picked up on time, and dropped off as scheduled. Driver called me 3 hours before drop off. Couldnt be more pleased. I would definitely use them again in the future.
Quick transit time. Driver communicated with me upon pick up and delivery so I was aware of a window of time for both. Car arrived without any damage. Would most definitely use them again. Considering the cost of diesel the price was fair.
I am sure the company is doing fine, and i have NOT availed the transport service to comment about how much they care for the car. But what the company MUST definitely do is, THOROUGHLY VET the people who are customer facing.I got an online quote and made a call to a customer representative named ANTHONY GARCIA. He quoted me a higher rate citing insurance, fees, logistics, fuel etc. Even this is understandable. Of course, things can change and quotes can come with hidden fees.What unacceptable to the limit is what happened next. Naturally i was not happy with the increase in the quote so i simply said, that i will shop around and let you know, as i am getting a higher quote from you now.This gentleman ANTHONY GARCIA snapped back if you are not going to go ahead with this rate, dont bother calling us. Wow. Speaking of professionalism and etiquette, customer service needs serious vetting.Even if I get a higher quote from all other companies, I am still not going with this service. Make amends next time with another customer.
Overall service was good. The pickup and delivery were later than promised but the car arrived in good shape. Once the driver actually left Atlanta, delivery time was better than expected. The actual transporter was grumpy but the driver was excellent.
Road Runner Auto Transport just completed their 4th auto delivery assignment for me 2 days ago. They delivered my recently purchased show-truck 1997 Ford F-350 from South Dacota. The delivery came in a day earlier than planned which was fabulous--and quite an unexpected pleasure for me. The driver was ---exceptionally--- professional, on-time, and with great communications--a very very nice person. He did a fantastic job EVEN during a snowy winter trip with snow and ice on the route AND on my neighborhood streets as well--yet HE DID IT!!!! A BIG bravo to this very fine, and professional gentleman and to Road Runner Auto Transport! Steve
The experience was a nightmare from beginning to end, which ended with me not getting the car.1. When you call no-one answers but you do get a call back2. The confusion starts when the carrier picks up the car a day before you are prepared to get it ready.3. Although the car was ready when the carrier came to get it, he was under the impression that the car was operable. At no time was it discussed on the phone that the car was operable and it was not asked.4. The carrier left within 5 minutes of showing up just stating that he could not take the car. Also I did have someone at the site that could have attempted and was in the process of doing that when the driver just left5. The carrier never called me to inform me that he could not get it and when I called him, I asked him what was his plan and he told me that we needed to get another carrier. Amazing I thought as he hung up on me.6. I called the dispatch service after I received an email stating that the pick-up was cancelled and although the dispatcher was super nice. I ended up cancelling all together as the price once again would have went up contrary to what the quote was. Not by a little but by a lot. It went from $865 to $1045.Not worth my time or headacheI guess I was the unlucky fella with the poor service.
Thoroughly satisfied with the job Road Runner did in shipping my Jeep from California to Tennessee! There was some delays in finding the actual carrier but that was mainly due to the size of my Jeep. But it was picked up on the day I had requested and made it out there a day earlier than thought of. The actual driver was great and very accommodating as I had to have him park the Jeep within my garage which he had no trouble agreeing to. Really made the whole process as easy as I good have expected. Will use again to send our second vehicle in a few months!
Final quote came in higher than the estimate online but I suppose thats to be expected. The process was seamless over my move from PA to CA. Pickup was at my residence in PA and the delivery completed 8 days later, 1 day ahead of schedule, in CA, where I was able to pickup my car just a 2 min walk from my new residence. Car had no issues as well as limited storage packed inside the car.
RoadRunner was a great choice. They showed up on time to pick up our car and delivered it from NY to FL is 2 days. Not only was the car as they picked it up, the driver even had it washed because there was road salt on it. We had possessions in the car, all untouched. I couldnt be happier with the service.
I couldnt be happier with my choice to use RoadRunner to ship a car from WA to San Diego. They called a few days after my order to let me know a pickup was scheduled. The driver spent the day on snowy roads to get here, and was professional. Delivery was on time. I would absolutely use them again. For the cost, I would have spent that much in gas, hotel and a flight home, so the transport was convenient.
RoadRunner worked out great for transport of Subaru Outback from Massachusetts to our son in Colorado. Our first experience with this - every person we had contact with were professional and the whole process went smoothly and on time. Would recommend RoadRunner Auto Transport.
Transporting my car with Roadrunner was the only thing that went smooth with our cross country move. Delivered as promised for the price quoted. Super friendly driver. They were very accommodating given the short notice on the vehicle move.
Roadrunner Car Transport services exceeded my expectations. Very professional company that confirms pickup and delivery. I highly recommend this company to anyone looking to Transport their vehicle. My car was transported from St.Claire Shores, MI to New York City the same day with no issues, very impressive. 👍
Wonderful experience. Would use them again. Shipped my Tahoe from Plainview NY to Vero Florida with no issues. Stayed in touch with me the entire time.
The service was absolutely amazing. My quote estimated my car would arrive in 5-7 days and it surprisingly arrived in 2 days. The driver was extremely kind and transported my car from Nevada to Georgia efficiently and with great care. The price was also extremely reasonable considering the short notice in which I requested the service and the time in which my vehicle arrived. I’m glad I chose Roadrunner.
Great company. Had an issue with the first truck to arrive, called and they had it fixed within a couple hours with the same pickup date with a different truck. Car was transported from WA to WI and arrived with no issues! Would definitely recommend them!
RoadRunner responded quickly with my initial inquiry, and had a good price. They delivered my car on time, safe, and clean. The driver seemed professional and competent. The only problem I had was that after the initial call, they never answered any calls. I sat on hold for at least an hour over a couple of attempts to contact them. But they did deliver on time and the car was safe.
WARNING! DO NOT TRUST THE QUOTE PROVIDED BY THIS COMPANY, EVEN AFTER SIGNING A CONTRACT! ITS MEANINGLESS TO ROAD RUNNER.In my view, there is no possible way this is a 4 star company as reflected by the Google average. Once booked, and a contract signed, there was zero communication - even when past the ready date. I had to call multiple times to even know whether I was still in the queue. Then, we were told that the car would be picked up less than 36 hours prior, with no say as to the timing.The worse part is that the quote provided, and agreed to by signed contract, was not honored. When we were notified of the pick up time, Road Runner told us the price had increased by $300 allegedly due to fuel costs. Nothing in the contract allowed them to do that, but we were stuck. We were past the pick up date, needed the car shipped, and they had us over a barrel. So, we had no legitimate choice other than to acquiesce.Shame on them, and too bad because we had other vehicles to be shipped soon. Of course, there is zero chance they will get our business after that stunt. I hope it was worth the 300 extra bucks to them to lose a customer - and have this review posted on the internet.
My car was supposed to ship today and its now after 6pm ET and, you guessed it, the car is still here. No update, no call, no text, no status, just pending on their website. And, now their support is closed. Contacted them several times today. Phone number was useless, it played a recording for minutes, then told you they were too busy and hung up on you. Online support repeated just what the website status said pending confirmation of booking. Im going to tow myself with my RV with no experience halfway across the country.Update: Called me after 7pm, scheduled for tomorrow when I have other appointments. Will update when 🤞 I get my car back. Went to 3 stars from one.
From the time we delivered our car up until it was delivered customer service was 5 star. A thorough inspection was completed before it was transported. I was able to contact the office for updates on its transport which helped us with scheduling for pickup. What was really great was that the car arrived days early. If you need to send your car anywhere in the US, this is the company to use.
I was expecting a truck with like 8 cars but to my surprise the truck had space for three which I was happy to see. The gentleman assigned to transfer was very nice and took care of my vehicle. I highly recommend Roadrunner Auto transport if you ever need to get a vehicle shipped long distance.
I was so pleased with Roadrunner! James was so polite and kept in close communication throughout the transport of my vehicle! I would highly recommend Roadrunner Transport. If you are lucky to get James as a driver you will be very happy! Thank you for making my move from California to Tennessee so stress free!
The service I received from Roadrunnerautotransport was topnotch from beginning to end from AZ to WI!!The timing of pick up and delivery went very smoothly, and the driver was very polite, quick and efficient. I plan to use this company again when I visit AZ this winter! They were the best!!!
Customer Service was awful! I was shopping around for transports and received a call. When I said that I was still looking, the person on the phone got nasty with me. Specifically saying that “No driver in the industry would do the trip for less than $1800. When that company falls through, I’ll be around.” Then he proceeded to hang up on me. Well less than 2 weeks later, my car was picked up using a different company. This company did the trip for $600 less than what he insisted NO ONE in the industry would. I would not settle for a company as rude RoadRunner. I would have preferred to drive my vehicle cross country, than book with RoadRunner after that conversation with Craig.
I shipped my car from Forth Worth TX to Sacramento CA. I was able to instantly request a quote online, book a pickup, and set a delivery all without any hassle. Driver showed up on time for pick up and was extremely professional. My car got to the destination a day early without incident. Highly recommend.
Having Roadrunner transport our SUV could not have been a more pleasant experience. They were prompt with everything, from quote. to scheduling, to pick-up and delivery, The driver was punctual with pick-up and the delivery..All the people were wonderful to deal with, pleasant and helpful Thank you Collin, Sindy, and Laura, I would definitely use Roadrunner again.
Everything went smoothly. I couldn’t have asked for a better experience. The driver who picked up my car in Michigan was very patient and communicated with me very well. And the driver who dropped off my car was just as amazing.
From the first email to the delivery, Roadrunner provided a first class service/ Tim was the booker I think and he was terrific. First driver Paul and last Eugene were excellent and reliable. I will tell anyone that Roadrunner should be their choice for moving vehicles. Great job, Roadrunner team!
Quoted 1 price charges my credit card $908. More than quoted. Delivery was 3 days late from eta. My car was damaged when the driver bottomed the front end on the ramps loading it. He was like i didnt do that must have been the last owner... the car had 4 miles on it, and had the sales manager take Photos before loading it. Pictures show no damage before he loaded it. F this business. They wouldnt even return my call so i could dispute this.
Moving cross country is tricky enough. Picking the right company to help facilitate is key. Unfortunately Roadrunner auto-transport was not the right choice for me. It started off promising, I was quoted a reasonable price, and every one was courteous and it seemed hassle free. I was worried, when the day of the scheduled pick-up of my car came and went without a call or notice. When I called to get some information about the pick up and what happens next. The customer service rep said they were unable to give me a pick up date.I book this reservation almost 2 months in advance. At no time was I informed, nor was it written, that the scheduled pick-up date was dependent on a courier company was willing to accept the bid.I realize now that roadrunner auto transport is a third party broker. I was under the impression, the website doesn’t portray otherwise, that Roadrunner Auto Transport had its own fleet of trucks that would transport the vehicle.In spite of the short notice, after the missed pick-up, I was able to find a company to get my vehicle when I needed, and delivered to where I needed, without any hand-holding.The other, and quite possibly the more important issue is lack of communication. At no point did Roadrunner reach out to me. I initiated all of the communication.Lesson learned. You get what you pay for.Disappointed 😔
Company called to ask if I wanted to schedule shipment, price original quoted on my email raised over the phone. I stated I would pass, since they are at the higher price point and quoted price now different. The sales rep on phone said and I quote, “Your loss” and hung up the phone. The whole conversation was so disrespectful, but especially the end. I am researching several companies to get the best deal for the best service. However, a person speaking to me in that manner who called me in order to earn my business, will never get my business. NEVER! They could offer to ship the car for a dollar and I would still choose a company that respects me over price. Disrespectful!
Road Runner did a great job. They picked up my car on-time and delivered it across country a day early. The car was driven to our front door in the same condition we left it. I will definitely use Road Runner next time for our car transportation needs.
Roadrunner was difficult to communicate with before the truck was picked up. After the Truck was picked up, whomever that company was, they were professional, kept me posted on status and when the truck arrived, the young man making the delivery was very nice and professional. Now that I know how this works, If I ever have to ship a vehicle again, I will go through another broker to get a driver to pick-up the job.
I recently booked a car for transport. When I called 2 days before the scheduled date I was told they didn’t have a carrier for that day and it would be the following day which was okay. On the initially scheduled day I was called at 10:30am to say they were picking up the car which at that point I was at work. They made the pick up time later so I dashed home. The carrier called me later that afternoon to ask me to meet him 2 blocks from my house because the street was narrow. So I meet him he doesn’t speak any English. This company is a poor communicator of what is required to transport your cat seamless in the end the carrier left the car keys in the mail box imagine that.
We shipped a sedan and a pick-up truck. I gave them 4 stars because the first company did not make sure that my truck would fit on the carrier with the modifications, so we had to be reassigned, which was more work and took longer. However, the price never changed and the truck actually arrived a lot sooner than estimated. The sedan was delayed, but that was no fault of Road runner. Overall, the agent took good care of me, he was very communicative. I appreciate how our cars were cared for and would definitely use them again if needed. The steady price was awesome. Even with the reservation needing to be split, the price didn’t increase even with a different carrier. Would definitely recommend them!
The price is always jacked up a couple hundred dollars more than the actual quote. I would get at least two or more quotes and schedule them because they will get you booked and then try to find a carrier to come and get your vehicle a day before the timeframe and then jack up the rate at least a couple hundred more dollars. If you need to be somewhere and they have your car hostage this is why you want to have more than just one person booking information and finding a carrier. This seems to be standard . I’ve only used road runner twice .
Shipping my daughter’s car from California to Indiana was an easier task than expected. Roadrunner agents stayed in touch with me through the whole experience; from booking to delivering the vehicle. I definitely would recommend Roadrunner.
Customer service is great. After initially talking to a disgruntled staff member who clearly doesnt like his job (Jason Kay/Coverage Coordinator) I was calmly instructed on what was happening with my vehicle. Overall the are competitive on price but unfortunately behind on delivery. Lastly, Jason Kay needs to quit as he talks over you without a care in the world.
I used RoadRunner to transport a vintage truck from California to Chicago. They had a vey competitive rate. The drive was courteous and helpful and was on time for both the pickup and delivery. I would definitely use them again.
Our vehicle arrived on time but we noticed some damage, the driver called his boss and we went to get an estimate. Our local shop was able to buff it out and we called Sam at Teleport Auto to tell him the good news. On 3/14/22 he promised to send a check for $75. He had previously assured us a check was in the mail. Still no check. So much for outsourcing your carriers.
Booked a long distance move for our two cars over a week in advance. Booking agent assured us it should be no problem. Day of pick-up and our shipment status is still pending, no carrier assigned. Agent refuses to answer phone or email. Customer service was unhelpful and offered all kinds of excuses, with no estimate of how long pick-up will be delayed. Still waiting as of writing. Very unsatisfied, will not recommend to anyone.
This is the first time I hadshipped a car, and it was a long trip from Florida to Chicago.The car was delivered 2 days late, but it was a smooth transaction, with no drama. I’d definitely recommend Road Runner .
Road runner picked up my suv on a Wednesday and delivered it the very next morning. The driver kept me informed of his location and when he would arrive. I highly recommend them. Im a very happy customer.
Got an online quote from Roadrunner and several others. All the others were around the same price and Roadrunner was significantly higher. The next day someone called me from Roadrunner and asked if I was still interested. I responded “I received a quote from another…” and then the guy hung up on me. Never will I hire this sad excuse for a business! If they can’t even let a potential customer finish a sentence, I’d never trust them with my classic cars.
Vehicle scheduled to be delivered on Feb 10th called to confirm at least daily during transit to ensure delivery was on schedule so I could take off work for receipt. Delivery window was 9am-9pm with an advertised 2-3 hour advanced delivery phone call. No delivery, no phone call, now the afternoon of the 11th and no Roadrunner rep knows where the vehicle is or when it will be delivered. Company Advertises live tracking, that is not true, any status checks-ups are met with canned non specific responses stating day of delivery scheduled and reiterated 2-3 phone call notification between 9am-9pm. I have know idea where or when I will see my 60k vehicle!
It was easy, car was picked up late with little to no communication but that was due to factors out of their control. Car arrived early! Only reason I’m not giving 5 is cause a little more communication would have been great but I would use this service again, overall I’m pleased.
They found a driver within a timely fashion. I received my vehicle one week after pick up in great condition. Will use them again to ship my car back home after my work assignment.
Picked up and delivered my vehicle as promised, but increased price $300 from previously agreed to contract. Was informed of price increase on scheduled pickup date so I had no option but to accept new price. Very happy with driver, friendly and communicative, but did not appreciate the bait and switch.
The vehicle arrived in excellent condition and on time as stated. the driver kept me informed as to locations that he was at, and the delivery was as he said, on time. driver was very professional and friendly. l would definitely use roadrunner again.....
Roadrunner was very helpful as we had to ship a car from LA to Tennessee. Pricing was reasonable and they were very responsive throughout the process. Car arrived on time and in good shape.
Absolutely the worst customer service on the planet. This company dispatches vendor wrecker services and actually does no hands on work. They took our money, picked up our car and took OVER A MONTH to deliver our car. Our car was picked up in Bessemer AL to be delivered three hours east to Bainbridge GA only to end up three hours east past that in Augusta GA. The driver actually called us not the company. The company REFUSED to dispatch another driver to pick it up and deliver it... Instead they just waited and finally the driver hired another tow truck on his own to deliver it. You cannot talk to a real person, only chat (which consists of the same cut and paste answers no matter who you talk to). If you try to call, the only number available is a robo call system which hangs up after so many rings. Do not trust this company. At one point one operator was telling me my car was in one place, same day they told me another. After contacting a lawyer and going by his advice, the dispatcher told us we could just come pick the car up... The reason we hired them is because we didnt have a trailer in the first place. It was just a nightmare. Buyer Beware. Sidenote: I find it funny that all the reviews on their website are glowing, wonderful reviews... Not likely in reality.Also note that the owners response is not truthful, the carrier hired his own tow truck to get my car where it was supposed to go. No way a three hour tow should take over a month.
I ordered a vehicle transport for a classic car from Oregon to southern CA. Overall, everything worked out well and the only hang ups which is my reason for the 4 star is that the estimate went up by over $100.00 when they secured the transport, the paperwork I was given to sign included waiving my rights to a fair trial by me peers as afforded me in the US constitution and instead subject myself to binding arbitration, a form of resolution that guarantees me no rights and additionally the transport driver had no bill of Lading or documentation stating he was with Roadrunner or had any credentials/paperwork etc. He was Russian and did not really understand the seller of the vehicle who was the contact on that end. I paid for an open transport and got an enclosed, so that was nice.Otherwise it got here in decent shape and on time and was relatively hassle free for me. Im sure I could have gotten something cheaper and I should have said no to the increase in cost or rescheduled...but Im so dang busy and the car cant sit where it was indefinitely and be owned by me.
We had very good experience with road runners for shipping our car from CA to MA.They communicated and updated throughout until we received the car. We ll recommend to our friends and family if they need to ship the car cross country. Ishaq
Rude.. They answered the phone with hello..... I had to ask if it was road runner.. They guy sighed loudly and said yeah... Car transport is super expensive. .especially this company. They wanted $3000.... When other companies quoted me as low as $350... When I asked how did they get that price.. They said the other companies are lying.... Once again.... What a joke... Whats wrong with people now a days... I feel like chemical warfare has been dispersed and has ruined everyones minds. (Brain).... People have become brainless... Especially road runner... I expected more for them.. This is the fifth time I have tried with them and there price is always super high... By the way. Car transport is for people taking airplane trips and they will ship there personal vehicle to where they are flying to... Its the best way to do and you can save %50% more then if you rented a car...most of the Time.. Unless its road runner... 0 stars
RoadRunner Auto Transport is definitely the way to go for all of your logistics needs. The transport consultant was professional, easy to speak to and made the transaction very smooth. He provided me with all the necessary information needed to make this quick and easy. They helped make my move to Florida seamless. Very pleased with the price, service and experience the team at RoadRunner provided.
We were fully pleased with the service that we received from RoadRunner. We had an unavoidable appointment at the time of delivery and they made safe arrangements for the delivery of our vehicle. Thanks for everything. T & T Harris - Louisiana
The process to set up pick up and delivery was very simple. The driver showed up on time and delivered our car in 24 hours vs. the quoted 48. Everything was handled very well and extreme care was taken transporting the car cross country. Thank you
I was very pleased with their service. I have used it twice both times for cross country deliveries and both times have been great - a positive experience. I would recommend using them.The follow-up and patience is appreciated as traveling is stressful enough.
Ive shipped many cars across country and this particular time was not a good experience at all.Communication was okay until around the time the vehicle was supposed to be dropped off. The company sent me a text mid week saying your vehicle will arrive Sunday or Monday.Sunday rolls around and I hear absolutely nothing from the company. I text them on Monday at 2pm (still no communication) and theyre then saying the truck with my vehicle is way up the coast in Maine and they have a vehicle on their trailer which wont drive. No communication rolling into the evening and my truck never arrived.I go to bed Monday night because I work early, and then receive two late phone calls after 9:20pm and then my partner receives the phone calls ten minutes later. The driver said he couldnt get ahold of us, so hell drop off the vehicle tomorrow.I then receive a late text message after 10:30pm that I wake up to saying the driver now cant drive down my (massive) street, or wrap around driveway to drop off the vehicle, so now we must meet him at a Walmart near our house. Mind you, I live on a residential street with straight access to recreation fields and then I have a wrap around driveway which is 3 cars wide in many parts of the driveway.Had the driver contacted me days before to coordinate this, it would have otherwise been fine, but now because of the extremely late, less than 12 hours notice overnight, it causes me to miss important meetings for work.Calling and texting late at night is unprofessional. Not communicating when theres an issue with the drop off time is super unprofessional, and waiting until the last minute to swap the drop off location is also unprofessional. When spending multiple thousands of dollars to ship my vehicle across country, I would expect far better service and attention to detail/professionalism. This is something Ive had from many auto transporters in the past, but not with Road Runner.I will not be using Road Runner Auto Transport ever again and I hope to recoup some of my money back now that Ive had to miss important meetings at work for a mistake the auto transporters have made.
Roadrunner recently transported my vehicle from Austin, Texas to Virginia swiftly and safely. It was so quick that I was surprised and they arrived on time to pick it up. I would highly recommend them to friends and fellow military Vets.A. R.
Never shipped a vehicle before. These guys were second on my list to call. Apparently you cant call around and find the best rate. Gotta pick one company and stick with them. Who would know that? The guy I spoke with was very short with me, rude and then hung up on me. If you have to pick one. Dont make it these guys.
Please use caution in contracting Roadrunner Transport. As we are government employees, the need to relocate arises on a consistent basis. Each time we have used Roadrunner, the outsourced drivers they do business with have tried to secure additional fees from us for numerous bogus reasons. Our last transport resulted in deeming the vehicle stolen, as the 3rd driver they used along the way refused to deliver the car or let us know it’s whereabouts. Roadrunner was inaccessible,so we had to deal with these drivers directly. Still waiting to hear back from the owners, or any responsible party at the Bethpage NY location. Unbelievable.Response from Roadrunner received as seen below. Counter response as follows:Thank you to the owner for your response, however misrepresented.You have stated that the car was delivered, delivered early, and there was an issue with the driver being treated in a combative manner which created discomfort and added delay. That is not true. The drivers that you outsourced were unprofessional from the beginning, and we needed to micromanage the entire transfer because they were not receiving any information from you. After multiple phone calls from the original driver and once the car was dropped in an unknown location (somewhere in California) because the driver didn’t want to come to the contracted address (actually told us to take an UBER to pick up the car twice, both on pickup and delivery) because he didn’t want to veer off the main roads because he was in a rush for another delivery in Sacramento. Your company was unavailable as it was a Saturday and no one was answering the phone (consistently on automatic hold, then disconnected). The second dispatch company had to find another driver only AFTER we had to deem the car stolen as it’s location was being held from us. The drivers were told on multiple occasions that the transfer was paid for, but continually asked for money for the car. So please, if you are going to respond, only facts matter. Thank you.
PLEASE RESPOND ASAPI am currently working with Roadrunner Transport and I am sorry to say that all of the negative reviews above are correct in my experience so far. I am posting this review in the hopes that someone at Roadrunner Transport returns my several messages, email, and other inquiries concerning my car shipment, which is scheduled for today, June 15th, 2022, from Washington DC to Hastings on Hudson New York. This company is very, very smooth until the payment goes through , then they are completely nonresponsive and unreachable. None of the numbers provided by Roadrunner at the time of payment have answered,--not customer service, not the representative who wrote up my transaction, not the chat feature, and not the carrier who has supposedly been assigned to my vehicle. I fully expect Roadrunner to respond to this review with a live contact who can provide the information that I have requested so that communication can continue in respect of my order, ( R526292). If I do not receive a live contact from Roadrunner Transport to complete my transaction in a timely manner, I will have no hesitation in pursuing all remedies available at law or regulation, including charge-backs and reporting to the Better Business Bureau and any other applicable regulators.
Worst auto experience I’ve ever had! Given a quote and was not informed price would change based on carriers. Paid $300 more for carrier which then cancelled on day of pick up. Scheduled service pickup on a Tuesday it was Friday and I did not have a carrier yet. Customer service was just as bad. Luckily was able to get a full refund after cancelling
Do not use this company, unresponsive and unreliable.Car was suppose to be picked up on Thursday, no driver showed up, I called on Friday to inquire and they said no carrier was available but we have a new carrier for you that will cost more money and pick the car up on Saturday. Saturday comes around no driver comes to pickup the car and no communication from them.
Everything went as planned. Both the dispatchers and drivers were very professional and kept me up to date on the status of the vehicle. I was surprised that the car was delivered ahead of schedule.I would use them again and recommend RoadRunner to anyone who has the need to ship a vehicle.Lou
This is one of the most awful experience that I ever encountered as a customer or in business. RoadRunner is a broker; they have zero control over the transportation process of your car. They will mislead you until they get your business; and then zero customer service. The sales agent made promises he didn’t meet; he avoided my calls when I needed support; I used a different number and then he answered. He disrespected me on the phone; yelled; hang up twice. It was chocking. Even if they would ship my car for free going forward; I will never use them. It’s that bad!! Please stay away!
Great service! Basically door-to-door, simple, courteous and not a single scratch or issue with my car which was shipped clear across the country. Will use them again and recommend them to anyone considering the shipping option.
This process was straight forward and painless. I booked a transport that was supposed to take 3 days. They called to let me know they could do it in two days for about $30 more. Done. Seamless door-to-door service. Highly recommend!
On-time pickup an early drop-off. Shipping went great, cars were a little dirty but what can you expect from a 1200 mile ride.Great service from the beginning in the quote as well as delivery all the way through great job thank you
Customer service is absolutely terrible. I scheduled transport for my vehicle back in February, and a carrier was never assigned. Trying to get ahold of Roadrunner led to waiting on hold listening to the same horrible message over and over and finally having the call disconnected. Absolutely no way to get ahold of a live person. Please avoid, there are too many other good carriers out there
I had a very good experience shipping my car from Georgia to California. Communication could have been better at the home office, but the driver, Joe, was great and let me know when the car would be picked up and delivered.
Richard picked up my Prius and delivered it by the promised date. They keep close communication with you prior to picking up the vehicle, and the day of delivery. I highly recommend Road Runner for your vehicle transport.
My car was shipped from CA to NY & I was left very disappointed with the condition in which I received my car. My car was left absolutely filthy on the inside. I also found a scratch and black line left across my bumper that I’m not sure from. I was able to take some off but still visible. Overall, I was left highly dissatisfied. I don’t recommend this car transportation company.
I booked for a carrier and they provided one the same day. Then they shipped the car 1200 miles in two days. No damage and very friendly driver. Very happy with the service.
So my car made it safe, but the biggest issue is that all of these auto transporters give you a price and that is more than likely not what you’ll pay. The transporters get to name whatever price they want and you just have to pay that. The salesman I spoke too told me 1,472 was what I would pay and that there was not extra fees or increase in price, but then they called and said the transporter wanted 1,560. The other issue I had was that I was told the car would be picked up on the 28th, but when the 28th came there was no communication. I reached out and rep I spoke to said that there was no carrier assigned and that she wasn’t sure when it would be picked up. We were moving out of the state and across the country so I got called while driving and was told the new price which I didn’t have any other options at that point so I just had to accept it.
I’m very thankful for this company and theyre service was excellent they were very professional and kind. They keep contact with me days before and during the commute of my truck and left messages when I couldn’t respond when juggling three kids and life’s struggles I struggled to respond there was no jugement the gentleman just was positive and assured me of the trucks arriving time. I would definitely use this service again and recommend this service to anyone.Isabel
At first I thought they were on the ball. Within a day I had a move set up and was only awaiting a Carrier to be assigned. By the day my car was supposed to be picked up for a cross country shipment I had heard nothing. When I called there was no apology, just a matter of fact statement of you have no carrier assigned. In what world is that ok? Im not sure if it was pure ineptitude of apathy but Ill do everything I can to steer my clients and coworkers (Active Duty military who would have need for this type of service) away from this shipping service.
Our driver communicated well, stayed on schedule, hauled my Audi Q5. My car was last one on the trailer from San Bruno CA to Waterford CT in 7 full days, 2K, very happy with the service.
Very pleased with the service I received from RoadRunner Auto Transport in shipping my new car from Chicago to Metro DC. I made a reservation with a competing firm Wednesday October 27, and was told my car wouldnt be picked up until November 6 - nine days later.I canceled the reservation with the other company, booked with RoadRunner Thursday October 28 and was told a driver would be at the dealership to pick it up the following day. Sure enough, the driver with whom RoadRunner contracted was there when he said, but the car wasnt ready so the driver was unable to pick it up. RoadRunner and the dealership reached back to me to apologize for the delay and told me the car would be picked up Monday. The driver returned to the dealership Monday afternoon November 1 and I had my new car by 1 p.m. Wednesday November 3 - three days before the other company said my car would be picked up.Ive read that other customers have had trouble getting in touch with RoadRunners customer service agents, but that was not my experience at all. Every time I called the rep who initially contacted me, he answered within a minute or called me back within a half hour. In addition, two chat agents (including one who contacted the very polite and professional driver who called me to provide his location and an accurate delivery estimate) also responded instantly. Again, Im quite pleased with the service I received from RoadRunner Auto Transport and highly recommend them.
Shipping a classic car across the country is worrisome. RoadRunner found us a great driver who took excellent care of our Mustang. He communicated promptly and accurately, and delivered the car early! The price was very reasonable, considering the 2000 mile trip. It would have cost us almost as much if we had driven it and flown home, so we consider it to be a bargain. We will definitely contact RoadRunner again when we need to move another car.
If i could give these guys 0 stars i would, completely horrible experience. They were supposed to ship my car from new York to az and told me it would be picked up thursday and arrive the next saturday, thursday came and i didnt even receive a phone call to tell me they werent coming, called customer service and they tell me the carrier is running late but its still scheduled to be picked up before 7pm, no call no show on thursday. Friday comes i call cust. service once again and they give me the same story and same thing happens again. Called back again on thursday at 5 pm and they tell me that they have horrible news and my car wont be able to be picked up until next tuesday, my flight was saturday so i told them to cancel and now im fighting to get my money refunded back to me. Total scam artists, do yourself a favor and use another company that you can trust. Horrible experience!
Driver Will was great. Thoroughly photographed the two cars we shipped from San Jose to Denver. Communicated directly with me regularly throughout his drive.
Cant get a hold of anyone. I just get hanged up on by their automated service because they cant find a representative. Their live chat never has any agents available either. They are not the cheapest wither got better service with other companies for cheaper. Taking my business else where.
They are a broker and I gave them a month to find me a carrier and they never did. All I could get out of them was we have it marked as urgent. Pickup date came and went no word and no carrier. Had to scramble to find a replacement to ship my car.Sales people ignore you once you sign up. Never even respond with a simple email telling you how to get information if they cannot do it. Horrible communication all around and did not perform. They never found me a carrier.
Thank you for those who wrote reviews!!!! Thank you for the person who mentioned to look up “V2 Logistics Corp” on the Better Business Bureau! You saved me money and a lot of time and aggravation. Will certainly NOT be using this company to ship my moms car across the country! I’d rather fly and drive it myself than deal with the nightmares and damage that other customers have experienced.
Definitely an amazing experience. The price was extremely competitive and they didnt make me feel silly for asking questions as a first timer using their service. Will use again if the need arises.
Im a carrier and I dont really like this broker, dispatchers always trying to drop the price telling that we have couple of carriers on this load , they are super unreliable, percent of cancelation is very hight and they are not support you after cancelation telling that its not our fault , they will never compensate you your waisted time , money and diesel. Better to avoid them
Anthony Garcia has the worse customer care. I spoke to him regarding the shipping of my two cars. He got upset when I didn’t end up going with him as the other company scheduled the shipping sooner. Also he called be back just to tell me I wasted his time and would charge me $150 for cancellation. After I told him I did not accept the charge he hung up.
My second time using Roadrunner to move my college sons car across the US! Their service is flexible and reliable. They and their carriers, remain in contact with you prior to pick up, through delivery.
RoadRunner Auto Transport is a reliable service transporting my vehicles from Northern to Southern California and as far out to Texas. Both occasions had no issues transporting my vehicles just great and fast service with comparable pricing.
This was quick, easy and very professional. I transported a car I bought in Texas to Florida and everything flowed quite smoothly. they picked up the day requested and it arrived a day earlier than was extimated! wonderful experience
TERRIBLE BUSINESS. Was called concerning an estimate inquiry that I had put in online for my late father-in-laws vehicle, representative was extremely rude and disrespectful and hung up on me. Not a good way to get business, would not recommend.
Overall experience was good. Driver and broker were knowledgeable and professional. My only drawback was the price increase after I committed to using this service.
Very professional, great service, great, friendly drivers. Always called to keep me updated. No hidden fees - paid exactly as quoted. Id definitely use them again.
Booked transport, but needed to change dates and they were very flexible. Easy and professional on pick up and delivery, documented both ends with photographs as I was not present for either, and communicated well the entire way.
I honestly was hesitant to use this service but glad I did. ATL to SD. It was priced reasonably and the driver who took the bid only charged $100 more. Driver was very communicable, friendly, and professional. Car was not damaged or scratched. Highly recommended.
Other than the experience of giving my car over to the driver of the truck, which was a bit stressful because the driver didnt speak English very well and I was having a hard time understanding him, I had a great experience with RoadRunner and would use them again if I needed the service in the future. Thank you very much! 😊
Have used Road Runner twice to transport cars to our kids colleges. Both times communication was excellent, prices were reasonable and cars arrived as promised ! Def. would use again - highly recommend
On their behalf, they did pick up and deliver the car as they said they would. However, three days before the car was to be picked up, they call me and tell me that the price has gone up $450. At that point there is no time to cancel and get another carrier and I believe they know that and have you in a situation where you have to pay. In addition, the price of fuel had gone down from the time that I signed the contract which was a month earlier. BEWARE!!!!!!
Transport was quick and easy. The delivery men were friendly and communicative throughout. Only thing that I would say I did not like was the change in price from an online quote to an actual emailed quote.
I put my request for shipment in March to be shipped in June. I called several times to check status of assignment and I was told it happens when it happens. I never got a carrier until the day after I left the pickup state. It says on the site can get carrier in 1-3 days but it took until June to get a carrier and they could not come till the day after I flew out of state. Also was told I could track my car the whole way but could not. I clicked on link to track and it just took me to their site to request a quote.
Would not recommend based on the initial booking call. Asked if they could match a competitors price. Assuming this was my first time shipping across country. Kyle Krulder was Very rude and condescending. Then I wont waste my time trying to explain things to you, good luck. Then he hung up on me. Next call is to the ADA, as Im disabled. Take your business elsewhere unless you like dealing with this type of customer service!
Slightly confusing changes on pickup date and times. Also, super long vehicle to transport the car - needed to find a suitable pick-up spot. Once it was in the hands of the driver, smooth ride and delivery.
Had this z3M shipped from OH to MD. Cameron Jaffy helped me get her here safely and in a timely fashion.There was some anxiety after ready some horror story reviews, but my experience was positive.Your experience will depend on them finding a good driver, so don’t demand the lowest price out there.The car needed a bath once receiving, covered in road grime, but it is to be expected if you don’t pay for a closed carrier transport
They are amazing, extremely helpful and keep you in the loop every step of the way. I have never shipped a car before and they made me feel confident and secure. I would completely recommend this company to everyone. The first photo is when they came to pick it up. The second phone is when they dropped it off. Thank you RoadRunner for making it so easy.
I am moving to a new state so was looking around to get some detail and quote on price, one of the rep called me and I told him I am moving soon but im just doing my research for now on how to transport my car and the price, after he heard that I am not ready to transport my car he just hang up the call without saying another word... Few days later I received a call from them again, I believe it was the same rep, I told him I am going to be ready soon, just havent figure out a date yet and he did the same exact thing, hang up on me without saying anything. Now I am ready but I aint going to give them my business, if the communication before I give them any business is this bad, I definitely dont want to do business with them... It very disrespectful, especially when they are the one who reach out to me and just hang up on me like that... TWICE! Speechless...
Incredibly fast!! got car from FL to CT in 2 days. and super responsive and helpful. and affordable! would totally use again
Extreamly greatful, Got my car from Seattle to Atlanta very quick. I made arangement May 3rd car was picked up on the 4th and delivered on the 7th. Really appreciate the driver Travis with the updates too.
When I call to find out if the driver is coming today the prompt tells you to go to website for an update. When I did it just says the pick up date was yesterday and gives no way to contact the driver. So I call back and the call drops after being on hold for 4:30 minutes. I call back again and the call drops at the same point. I guess I’m supposed to just sit at home and go no where waiting on them. Unbelievable.
RoadRunner transport provided a reliable service from Boston to Florida. Everything went smoothly. I highly recommend their services. Friendly staff and trustworthy.
One star off because I had to contact them several times to verify my car would get picked up because it seemed like they missed my order somehow. Once they realized it, they scheduled the pickup fast and got my car delivered ahead of schedule.
The representatives are rude, they will transfer you to voice-mails to disregard you, and those who reply to the voice-mails are equally uncivilized.Im glad your atrocious customer service pushed me elsewhere because Im saving $600.I only picked you because of brand recognition, glad you showed me the company standards before I over payed, phew.
Let me just say, this man Anthony Garcia had some audacity speaking to a potential customer the way he did. When I nicely* told him I changed my mind about making a reservation because another company gave me a lower quote, he had the nerve to say “don’t waste my time, you’re getting scammed” and hung up on me. If this is how you’re speaking to your potential customers, good luck with your future profits because the internet is a powerful place and you… well, RoadRunner Auto Transport should reprimand you for such a behavior, in their name.
I was completely satisfied with the performance of Road Runner in transporting my new car purchase from Maryland to Portland, Oregon. Their updates and communication throughout the orocess was excellent.
Have used RoadRunner multiple times for shipping between Boston and Chicago. Nothing but great things to say. Everyone has been extremely helpful and professional. Will be using them again!
Dale is hands down the most professional thorough and reliable guy I’ve ever dealt with. If you are lucky enough to have him handling your vehicle you’ve been blessed.
I gave 4 stars, because the office changed your reserve day without notice until the day before pick up. Overall, my vehicle got to the destination in good condition.
Worse experience Ive had with customer service. Agents start by giving negative comments about other transportation companies. The price was too high and customer service horrible. the agent I spoke with was very rude (Kyle) . I will not ever do business with this company.
Thanks to RoadRunner my bird got home safely and (I got lucky) a day ahead of schedule. Randy (the truck driver) was great and super gentle with her. I want to give a special shout out to the customer service team, took a bit to get through but once I did they were very professional and answered all of my questions putting my mind at ease. I recommend this company and service A++++!
They responded quickly and got my car faster than I expected. They also delivered the car on the same day they said they would. Id use them again.
Terrible service, I booked my car transport in 2 months ago they assigned a carrier and billed my credit card for full amount , day before scheduled shipping pickup they emailed me and told me carrier cancelled and then they assigned a new carrier for 3 days later and delivery 6 days later than originally estimated. I was not able to speak to a live rep at 7 pm to see if something could be done. Ended up having to book with another company and pay extra for rush pickup. Waiting and expecting full refund.
Great service and great delivery, no hidden charges like others. I have used a few different companies now and RoadRunner did a great job shipping our Lexus from Boston to San Francisco. They are really good at communicating up front, set expectations. Everyone including the drivers were friendly and professional. No brainer.
In regards to my attempts to contact them to find out when my car was coming when it said it would be delivered the PRIOR day it was NOT after hours like you guys are trying to spin. It was between noon (I was told my car would arrive before noon) and your closing time. In no way did I indicate it was after hours. That you guys trying to spin this. Clients BEWARE!
Awesome experience! Shipped my cars from Iowa to GA in 18 hours. FAST and professional.
This is one of the worst brokers on the market, I tell you as a carrier, avoid them. Thank god there are many other great companies out there like Beacon shipping, it Fisher shipping, or Rite Way auto transport. avoid roadrunner
Called before they arrived exactly when they said they would. Very friendly drivers loaded it up, strapped it in and away they went. Delivered when they said the next day.Highly recommend
Very prompt and reliable. It was a very smooth process from start to finish and wveryone that I spoke to was extremely professional. I would definitely recommend this company to others, you won’t be disappointed.
**FOR THE BBB, THEY ARE LISTED UNDER V2 LOGISTICS CORP**This was the first time Ive ever used a car transportation company and RR was the highest rated (according to their own site) and I trusted it.I installed a dash cam in the car and for whatever reason, despite being the first vehicle in the trailer and last one to be delivered, my 2021 Toyota Supra was removed from the trailer and parked in a gravel area where it received damage to the front lip that is full carbon fiber and costed me thousands of dollars to purchase and install. I was assured that the extra cost for a liftgate and enclosed truck would prevent these damages, but that was clearly not the case.When I received the vehicle and called the next morning (since it was delivered at 2am) they did not answer my call. I emailed and called again requesting assistance regarding the damage to my vehicle and they still refuse to reply to me. Every time I call, I wait on hold, someone answers, then hangs up immediately.This is absolutely appalling for a company that claims to be the best in the service and a complaint will be submitted via the BBB. If Im not able to get a response after over a month of trying, Ill have to get a lawyer involved.
Pick up and delivery went smooth. No issues. Only complaint is that the estimation tool is inaccurate based on the current economical situation. Would use them again.
Got my car faster than I expected. Transported from Chicago to North Carolina Everything was smooth and easy! Would use again!
Total reviews rating 4
199 Reviews for RoadRunner Auto Transport 2023:
Review №1
2022-06-10I have used this company on two different moves. First move was fine. Second move was not. Our brand new Range Rover Sport was delivered damaged and appeared to be moved from the trailer to a gravel and mud pit. SUV tires and driver area covered in mud - not dirt or dust but MUD. Tires had mud and rocks embedded in treads. Front driver area had mud caked into carpeting, foot pedals etc. Our SUV was scratched in every wheel fender - rear passenger side being the worst of them. Plus, one of the drivers left the key on the center console cover and that caused major damage. The SUV was literally brand new. Cars were delivered late. Now, RoadRunner is dragging feet on honoring the insurance claim to repair the paint and refuses to cover interior damage. Do not use this company.UPDATE: 6/9/22 - Note in the company’s response - they do not address the damage to my vehicle. Our Audi was delivered dirty - that’s fine. We washed it (and had to have the alignment fixed bc it was a mess when we received it). This is not an issue about a dirty car. Road Runner damaged our SUV. They take ZERO ACCOUNTABILITY for damages as shown in photos. It will cost over $2k to fix scratches to paint and interior console. I purchased insurance just in case and now dragging their feet and keep asking for “documents” which have been provided twice. No communication from them for 10 days.
Review №2
2022-04-12Overall amazing, great customer service. Kristian helped coordinate the transportation with ease he was friendly and personable as well as going above and beyond to ensure we got the best experience using Road Runner. Our driver Ernesto had dropped off the car in perfect condition and the communication went smooth. I would highly recommend this service to anyone looking for a reliable transportation service. Im in my new place with all my items and vehicle, hassle free!
Review №3
2022-06-17Fast and friendly communication. Tracking capability. Great care taken during pickup, transport, and delivery of vehicle. Will definitely use their service again in the future. PS - Diego was amazing!
Review №4
2022-07-18This was the worst experience and anxiety ever! I I hired road runner auto transport to transport my car from Florida to NYC Road runner had no idea the company they hired UKR elite handed off my car to another transport company Without road runners knowledge of this. When my CAR was brought here I already had the money order made out to you UKR , this lumen car transport wouldn’t take it and told me that I had to give him $750 cash or Howe is leaving he had no name on the side of his Truck. He damaged my car The Front was stocked with with all groceries on the front seats and the floor. he damage my emergency brake. Plus he was leaving with my car Because I had I didn’t have $750 cash on me at night which was late. when I called Road Runner they had no knowledge of this occurrence and no knowledge of who had my car they didnt know this company. so I called 911 it was a very scary situation and I was fearful of what would happen to me. The police came and he finally gave me my car a police report was filed. The next day I brought my car to the auto repair shop because he damaged it. Roadrunner auto Transport did nothing about it and I was never compensated for the damage. All I got was I’m so sorry this happened to you. Do not hire roadrunner auto transport no matter what they tell you. The WORST EXPERIENCE EVER!
Review №5
2022-06-03The best company if you are looking to ship your car! I talked to Kevin and in less than half an hour he finalized shipping my car to another state. Additionally, I received my car ahead of schedule, which was amazing. RoadRunner is a highly organized and efficient company. They respect your time and your business. Moreover, they communicate clearly and effectively. I highly recommend them to anyone who is looking to ship a car. Thank you RoadRunner.
Review №6
2022-03-24Truck was picked up in a timely fashion. Good people at Road Runner.Driver who brought pickup in was great to deal with as well and had a very nice pickup and trailer.Very reasonable rate. Will use them again
Review №7
2022-01-04Overall my experience requesting to ship my car from one state to another was VERY GOOD! First time I request this type of service.When I requested the quote, I received a very quick response back having a follow up call and email. The representative explained details but he was bit rude, still he addressed my concerns.Regarding the person that transported the car, she was AWESOME! She called me the day before to arrange details on when and where to pick up my car. During the trip, I received updates on where my car was.My car made it home safe :)
Review №8
2022-07-07I highly recommend RoadRunner Auto Transport! I called them after my original company could not find me a driver to ship my car from Maryland to Florida. Road Runner provided exceptional customer service and was able to pick up my car the same day I contacted them. I was so happy with the quick turnout and my car arrived within five days, which was earlier than expected for a cross country drive. Overall, please contact them for shipping your car. You wont be disappointed!
Review №9
2022-05-04Pick up of the vehicle was quick and easy. they came to the house and had it loaded in about 15 minutes. My truck was delivered 2 days earlier than I expected, which was a pleasant surprise. The pick up and delivery drivers were courteous and professional. The delivery driver called when he was around 30 minutes out so I could meet him. The apartment that I moved to is tight quarters, so the driver picked a drop off spot that was within walking distance of my apartment for my convenience. The condition of truck was as good as when it left my house in Texas.
Review №10
2022-04-28I asked for a quote on Sat and got one for $675 for a Ford Explorer from Casa Grande AZ to Las Vegas NV and a carrier found on Monday a.m. at 8 am. The quote went to $818, which is NOT the definition of a quote. The dispatch reps were efficient and reasonably courteous. When I asked why the quote went up, they said it is computer generated...okay, so change your program to generate an accurate quote. I needed the truck so booked it. The auto carrier Bryan of Parks Auto Express called me that day after he had my truck...very well-spoken and friendly and professional demeanor. He estimated 10 am the next morning since he didnt have enough drive hours to deliver that nite. He called the next morning and said he would be there and gave me a time estimate and showed up as he said. He called after he was parked outside the resort I was staying in and unloaded the truck and 2 other cars to get to mine. He seemed knowledgeable and careful with the vehicles. He was grateful when I gave him a small tip for lunch. He chatted a few minutes and left. I was extremely grateful that I got him. Roadrunner called me this morning and asked how it went and if they could send me a link for a Google review. When I mentioned the definition of a quote and that it should not go up, she did NOT send the link. I have my truck and so far all okay. For my situation, twice the cost of going to get it myself was best for me. I hope this helps Roadrunner in quoting and acknowledges a good transporter Bryan of Parks Auto Express.