Roly-Door Inc in Rochester

Review №1

2021-12-15

These guys are great. One of my door springs broke a month ago. A repair technician arrived within 90 minutes of my call to apply a band aid until the new spring parts arrive. No charge for call. The final repair was made today. The technician gave extra time and attention to ensure that the door operated perfectly. Great communication throughout. Highly recommended!

Review №2

2022-07-28

My spring broke on my garage door. I called roly-door and they scheduled a time to replace it. On 7/27/2022 The guy showed up early and did not call to say he was on his was as I was told he would. I asked him a question, he ignored me, so I asked him again thinking he didnt hear me, he said In a rude tone I heard you , I just dont answer questions or talk when Im working. So I kept quiet. about 7 minutes later he seemed as if he was having a problem with the door, he asked me 2 questions back to back while he was still working on my door. My reply was your company installed the door, call them and ask them and YES I said it in a rude tone, just as he did me when I asked him a question. Learn to treat people with respect, a little kindness goes along way. And if your unhappy with your job, find a new one, but you probable wont last long if keep talking to customers the way you did me.

Review №3

2021-07-22

Our garage door broke last night, called Roly Door this morning. Expected a few days wait? No, they were at our house 6 hours later!! Joe N was the Service Tech, he was fantastic. We were worried about possible entry into our garage, Thankfully Roly Door was available to fix the problem. Thank You So Very Much!!

Review №4

2020-09-18

Terrible experience. We called one month ago that our garage door does not work. A person came two days later. Didn’t do anything. Looked at the door and said that our board is burned and we either get a new board for $100 or replace the whole opener. They didn’t have it in the truck and need to order it. I was surprised that he could make this determination within 2 minutes without even taking a ladder and looking at the garage opener. I asked how long it will take for a new part to arrive he said less than a week. After 10 days I called and they didn’t know what I am talking about. Finally they found my account and that said the part will arrive in a week after the Labor Day. Three weeks later I call again. They say that they don’t have the part, they have no idea when it will arrive because they order it from México and it cane take months, they don’t have any estimate. So after suffering for one month without working, I called any other company. They came within one hour, fixed the door within 15 minutes. No new board was needed in the first place and we just wasted one month. When I called to tell Roly-Door that there is no need of their service they wanted to charge me $90 for the service call. The only reason I gave 2 stars is because they rudely cancelled this request and told me not to call them ever again. They didn’t even allow me to talk and to explain them that the board was not needed and that their technician was wrong to waste one month of our time. Had they listened, maybe they would have jut gotten rid of this specific technician instead of being rude and unprofessional. I think businesses should listen to their customers feedback.

Review №5

2020-10-30

The gear kit broke off my garage door opener and the chain was loose. Roly-Door was recommended to me by two people. I called Wednesday morning and scheduled an appointment. Joe arrived early Friday afternoon and was done within an hour. Very pleased with his work. Would recommend to anyone locally with issues with their garage door openers!

Review №6

2021-01-25

The guys came out for a non emergency fix within a couple of days. The technician did everything in his power to minimize the cost and made sure everything was perfect before he left. Plus, they couldn’t have been more friendly. Would recommend to anyone.

Review №7

2020-10-01

My garage door opener has not been working properly for at least 2 months. I finally remembered to call for service today. The gentleman I spoke to asked what the problem was and was able to walk me through a fix. Saved me a service call!!! I call that GREAT service!!!! Thanks Roll-Door!

Review №8

2017-01-17

They gave me a next day two hour window which was very helpful. Jason came out 30 minutes early (they called to let me know). He did an inspection and gave me a price. He worked quickly and did the work for less than the estimate, as a part he though would need to be replaced just had a loose wire. He was very friendly. While unexpected expenses are never fun, Jason made it easier by being top notch.

Review №9

2019-01-22

Thank You Roly-Door, not only for replacing our garage door opener at our convenience, but for asking first- if you could possibly repair the old one. We had already decided not to repair, but replace..... however, so nice of Chuck to ask. The repair was done on time and as quoted. GREAT service, especially on such a cold day. Many thanks to you and your crew.

Review №10

2020-02-25

When I called on 2/13/20 the person answering said theyd try to have someone stop by that day. Only 1 hr later, tech arrived, temp fixed the problem, and gave very good information on the repair. Main spring (custom) would be ordered that day and installed when in hand. Spring came in, repair was on time and without hassle. Thats a new one, without hassle. Fair value, very personable techs. I would give more stars, but 5 is the max. These guys at Roly-Door are good!ThanksJoe Ibbetson