Rotterdam Veterinary Hospital in Schenectady
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Schenectady, Schenectady County, New York, US
Site: http://www.rotterdamvet.com/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–5PM
- Saturday:7:30AM–1PM
- Sunday:Closed
I actually took my deceased dog there to be cremated and the whole staff was so caring and compassionatethey all loved My GUNNER
My dog was in labor it was an emergency the x ray showed 6 puppies. they closed in a hour and told me they could not stay to deliver them. they proceeded to over inflate the price if they did. Then all this time had her in a cage suffering. I finally used there phone to call Shaker vet which prep for emergency surgery. I had to demand my dog back. They gave me x rays hesitantly and charged me 300.00 for the visit, this was a few years back. now it would be much more. After I left Shaker told me how serious this was, my pomeranian needed a c section she could have died in the 20 minute ride to them. Rotterdam is very expensive and although convient they are horrible and dont care if your pet dies as long as they get their money. They refused to help because they had to go home....after this they banned me from coming into office because they charged me for x rays I wanted back and they wouldnt give them to me after Shaker returned them to them and I disputed the charge. the owner I met during a retail event and she told me of her pet and how coldly she had him put down cause she couldnt be bothered with a sick pet. Owner hates animals no wonder. if you dont care about your pet why would you care about others.
After what happened today, I think this Vet Hospital should no longer be visited. They basically gave my sisters cat back to us dead and didnt care enough to tell us we should rush him to a hospital or notice that he was choking on his vomit. She tried to rush him back to a real hospital has soon as she got home and discovered the horror but unfortunately he passed before she got back into the car. We only live 2 mins and the kitten wasnt even home for a minute. I feel like they wracked up the bill to almost 1k and didnt even do what they said they did. Not like I would know what they did because you cant go in.
My dog had only been going here for about 8 months since I moved to the area. I cant say enough good things about this office. Unfortunately my dog got really sick and I had to put him down. They were absolutely wonderful! I saw 3 different vets during his illness and loved them all. When the time came for euthanasia they handled it so well. They showed us so much compassion and understanding and put my mind at ease that I was making the right decision. The entire staff is friendly and helpful. I would recommend this office to anyone who appreciates their pet being treated like a member of the family!
I am very impressed with the Staff. Our dog wasboarded here and came down with a harsh cough. When I called to bring him in to be checked they squeezed us in for an examination. I was very impressed how Jim came out to get him and bring us right to a room so other animals would not be opposed to his coughing. Also impressed how we were only charged for the medicine.
Poor care for your pet, they are a veterinarian hospital with no empathy for your pet. This place lacks of customer service, all they care about is the money and will criticize and belittle your pet over the radio the minute you walk away from a room PLEASE STAY AWAY FROM THIS BUSINESS IF YOU TRULY CARE ABOUT YOUR PET.
There’s no other words to explain other then this place is amazing! We dropped my dog off there for a week as we went on vacation and we kept calling to see how he was handling it and they were super nice and caring of taking care of our dog. There not pricey at all and a very cleaned place. Jim took great care of our little man and we Wouldn’t have Alvin go anywhere else. They treated him like family and for that the Palazeke family are very thankful for them!❤️
A local veterinarian hospital with very polite staff. Wait time for regular check up appointments or emergency visits is minimal. Prices are about what vet private practice should be, and they offer a military discount on some services and products. I have been bringing my pet here for years and the staff is very personable with you and your pet. Sometimes is can be difficult to pull into or out of the parking lot because of local traffic.
Charged for service not necessary...rude staff...I brought my 16 year old cat in and was given a $2000 estimate for services for him. He died soon after...it would have been a big waste of money. I will not be going here anymore.
Brought my cat here because she wasn’t eating, drooling & seemed to be in pain. When I called the receptionist was very accommodating & got us in that afternoon. The Vet that examined her, showed me that she had an ulcer on her tongue, explained how this could happen & treated her & said she would give me a high calorie soft food to try. She was great & very helpful, as she was last year, when I saw her, when my dog was dieingLater in the day, I realized the office didn’t give us the cat food, the Vet spoke about. I called & the receptionist said I could come & pick up a couple of cans.I went back to the office & told the receptionist that I was there to pick up the food. She said that will be $3.00. I said I understood that the Vet was letting me take a can to try. Her exact response was “Uh Yah, No”So I went out to her car, came back & gave her the $3.00! My bill for today was $297.00 & then there was last year prior to my Dog dieing, the $100’s of dollars, & now I’m ready to find a new Vet over $3.00 & “Uh Yah, No”
They wanted money up front for my dogs medicine $450..I payed these people ..and it has been over a month and still no med for my dog they said two weeks..these people are stealing ...I will never bring our pets here ever again..dont waste your time or your pets health waiting on these people..if I could give a zero star I would give -5star rate
The doctors and staff are compassionate, nonjudgmental and accommodating. The prices are fair and treatment is professional, attentive and loving. I know my cats are in good hands here.
I called to set up an appointment for an exam because i adopted a puppy from a local rescue. The person who answered was very rude and short tempered. I live very close and thought it would be convenient to walk to. I was very suprised at how i was treated as i am always polite and i dont have extremely high expectations as a customer. I ended up going across town to Union street vet and was happy with their service.
Well I took my cat there because her vet was closed and only went for throwing up. And they tell me she in pain and suffering from internal bleeding and must be getting hurt. Im sorry but none of that is true at all. They said I should surrender her how would you think K I would do that had her 6 years never nothing wrong with her. Its all about money. You people are so wrong. I took her to her vet guess what nothing wrong at all with her
They are amazing I would suggest them to anyone who has pets that are family..service is amazing so friendly and hands on..
Been taking our cats here ever since we moved into town. The staff there are super friendly and always willing to help out. They take great care of our four legged friends! Would recommend any of our family or friends bring their pets here, too.
Came in for an emergency appointment on a Friday right before closing. We had never been here before and everyone could not have been nicer. They checked out our kitten and have him fluids and pain meds for a very reasonable cost.
Last time more than 3 years ago. Condescending, nonprofessional. Only 1 good vet that I endorse. Otherwise, my issue is that the staff do not communicate with each other. Since we changed to Animal Companion Vetinarian Hospital, we are totally satisfied.
Brought my sick elderly cat in to be put to rest humanely. Was shamed into allowing them to complete the PREMIUM blood panel instead. Was told that we could look at his teeth issues after getting his other issues under control. When I took him for a second opinion at another vet, they agreed that it was time to let him go. Why prolong his suffering?
Tonight our dog had a sever reaction - vomiting, soiling himself and undetectable breathing - we rushed him to the closest veterinarian - Rotterdam Vet - and we were turned away because it was too close to closing time. This is a hospital that offers emergency care unless its too close to closing time. The vet on staff, Dr. Kopa, didnt even give him an exam, she simply said This dog needs oxygen as soon as possible but its too close to closing time and Ive already turned my oxygen room off for the night. Drive fast to the next closest animal hospital. We had called ahead told them we were coming and were still turned away. This is a sorry excuse for an animal hospital - Rotterdam Vets, you should be ashamed of yourselves!
They seem to care and do good work however the visits are very expensive compared to others vets in the area.
We LOVE this Vet. Not only do they take great care of our pets, the staff is wonderful and very friendly! We highly reccomend RVH!
This place is great I called them asking if I can bring my pet in the same day just for getting his nails clipped and they had no problem getting me in and the staff and doctors are great here. they take their time with your pets they treat them like family
Friendly and informative staff. They are always good with my dog, even when shes nervous. They take good care of your pets. Prices are reasonable
This is a follow up from my previous review. I did get a call from Rotterdam Vet, called them back & spoke with James. He apologized for Mollys behavior & refunded my account the $3.00. Thank you for understanding James.
They are not my usual vet but had an emergency with my cat and they were very kind and loving in a sad situation. Im very grateful they were open and helped us. Very good people
My dogs Vet and we like them a lot. Nice little relief post outside for your nervous pet. They are so kind to my rescue P-bull with nervous issues.
My cockapoo has to eat prescription diet food, this place is kind enough to order Nortons food even though he doesnt have them as his Vet. Not once have I been treated with anything but respect and kindness. Thank you Rotterdam Veterinary employees. 🐕
I was getting ready to go on vacation the next day and it appeared my dog had an ear infection. They couldnt find 15 minutes to see him and acted like they could care less. I had been going there for years but that was the end. And my dog did have an ear infection.
Love it! I have been there for years and the staff is great. Easy appoinments and the best care for my pets.
If i could i would give them zero stars. Worst experience ever. Only care about money not suffering pets. If you care about your pets bring them somewhere else
Jim and his staff are the definition of professionals. Every experience I have had with them has been outstanding. I wouldnt go anywhere else!
Iv been bringing my three dogs to Rotterdam vet and Im happy with the service they explain details about your dog and how to give them the best care.
Deja loves them and they saved her life before she gets all her medical care here
They are very nice people and very honest with what needs to be done with your family member.
High priced, staff cares more about making their check and getting out on time than they do the aninaanthey care for. Lost the remains of animals numerous times.
Been going there for over 20 years. They are pricey, but the care is phenomenal. Its well worth it!
If I could give negative stars I would. This is one vet office that has no heart behind the animals. I would NEVER bring my animals back here!
They turned my dog away without a second look didnt even care about my situation when i told them i went to there website and they allow walk ins the lady was rude and said no we do not I would never take any animal there they didnt even care that he was hurt.
Takes care of the job 👌. My dog had a lump on her chest and they took care of that now she is as good as new
Love them. They took care of my pitbull for every check up
For first time impressions it went very well. All the staff was very attentive and helpful
Good service. Friendly, knowledgeable staff and vets.
Did a great job, thank you very much!!
The staff is so friendly and awesome with the animals!!
Kind loving staff! Clean facility, very informative.
To many different staff.all ways changing.people dont like it!!!!
Very friendly knowledgeable staff, always helpful
The only place we would leave Buster while were away.
Great staff and very supportive and knoledgable
They are awesome with my cat
I really like the staff and docs here.
Great doctors and friendly staff
Very good with the pets
High prices but staff is very friendly
Receptionist was extremely rude and unhelpful
Friendly and very helpful staff.
You can trust them...
Love them!
Great with our dogs
Best vets around
Very friendly!
Friendly staff.
Fantastic people
Good service
Friendly staff
Cheap and fast
Total reviews rating 3.9
77 Reviews for Rotterdam Veterinary Hospital 2023:
Review №1
2022-06-26This is not my regular vet but is only a few blocks from my house. One morning a few months ago, our cat, Maggie, was having a medical emergency and there was no time to take her to our vet or the emergency vet in Latham because the distance was too far. I called this vet in hysterics and they asked me to bring her right over. They did all they could for her but she was suffering from DIC and didnt make it. The compassion this office had is something I will never forget. They let me spend as much time with her as I needed and they took care of all the arrangements. A few weeks later, we received a card from the office with everyones condolences, along with 2 small cards with our girls paw prints. This office will always hold a special place in our hearts for being there for us in our time of need. Thank you for all you do and the compassion of your staff. We will never forget what was done for us.
Review №2
2022-02-18The receptionist Nicole is extremely rude and unprofessional. She responds to your questions with sarcasm and acts as if you’re being annoying. Very unhelpful. Not the first time we have had unfriendly experiences with the staff at this vet. Based on reviews left by others it seems to be a trend here.
Review №3
2022-05-07Super rude receptionist. And vet was rude last time I went as well. Do not come here. I don’t even want to give this place one star but I have to in order to post this review. Lol.
Review №4
2022-06-18Took great care of my Puppy after an emergency vet visit i called Them - she was a new patient - and they still accepted her to which I’m grateful !! Still waiting for a spay and tooth pull surgery appointment they say they have to write an estimate up but it’s been a few weeks I’m trying to get this done - other than that it’s a great place to take our beloved pets !! Update - rescued a kitten and dr Amy was amazing - thank you
Review №5
2021-09-21Amazing veterinary care and great prices. The staff is very friendly, accommodating and business oriented. Ive gone to several different veterinary clinics but stopped vet shopping after bringing my dog here. They also have holistic approaches for medical treatments and it has changed my dogs entire quality of life. I dont know where we would be without this place.
Review №6
2021-07-18Great first time experience with a very scaried cat dog! Athena is afraid of her own shadow, seriously! Thank you Rotterdam Veterinary Hospital!
Review №7
2021-07-15DO NOT GO TO THIS PLACE. Worst place to bring your pets. All they want to do is take your money they don’t care about your pets. Girlfriends 2 cats were misdiagnosed and they ended up charging her almost $1000 to clean their ears out and for a small dosage of medication for upper respiratory infection for one cat. You never have the same doctor seeing them and one doctor will say your animal has something you go back for a follow up cause they’re still sick and then another doctor will tell you it’s something else and charge you AGAIN. Very unprofessional and they don’t know what they’re doing. surprised the place is still up and running.
Review №8
2020-10-16My animals have been patients for years. This week my dog became very Ill. They squeezed him in today despite a full schedule. They are wonderful! No matter what the outcome of his illness, they were compassionate, and went out of their way to help. Their pricing is fair.
Review №9
2021-05-13We called this morning about our cat & explained she isn’t eating or moving and she won’t come to us which is out of character for her. Our cat was a patient here for many years but hasn’t been recently because we moved. The receptionist Nicole told us we were inactive and they had no appointments and were booking 2 weeks out. I repeated our concerns and she responded by saying that they haven’t seen our cat since 2016 although I’m not sure what the relevance is of that when an animal is suffering. No empathy, no acknowledgement, no offer to speak to the Dr and call us back to see if anything can be done. Just all business with no heart. Disgusting.
Review №10
2019-12-12I used to bring my cats here. I didnt have a problem with the doctors but the facility was dirty and I felt that they did a lot of unnecessary treatment for my animal that was very sick, and should have just been put down. Their goal is to soak you for as much money as they can. I now bring my animals to just cats on Western Avenue. Its a bit further away but they dont treat you like your a number and they genuinely care for the comfort of you and your animals.