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Total reviews rating

199 Reviews for ROW NYC 2023:

Review №1

2022-04-26

CORRECTION ABOUT ROOM SIZE - SEE BELOWWe had a Deluxe City View room with 2 double beds for 2 adults, 2 children (teens). . The size of the room was comfortable for NY sizes. We had room to stow our luggage (we had 2 large pieces). This room was larger than the New Yorker, where we stayed a few years back - at that hotel there was no room for luggage and we were walking over it. It was pretty tight. This room was comfortable.Good TV quality, nice view. Room was quiet. I never heard anyone above us or rarely in the hallway. Staff was very nice and the housekeeping team was very helpful and friendly. The only thing I would comment on is that I noticed that the room was not vacuumed every day. I did leave a nice note requesting that it be done and it was (we often brought pizza home and no matter how hard we tried, we made a few crumbs).Location wise, its great if you want to be in the thick of things and by the theaters. It wasnt our first choice but our first hotel closed so we had to find an alternative.Still, a good deal and quality for the price.

Review №2

2022-06-12

Nice hotel, right around the corner from Times Square. The lobby is very nice and open. The rooms are indeed small, but not bothersome (we had the Superior room). The room is no-frills, but comfy. The bed was nice and there was a bit of storage. The bathroom is very small but it has everything you might need. Our room was clean; we didn’t have the issues some reported, but it could have used a deep cleaning in some spots, it definitely doesn’t look brand new. The elevators were fine, yes we did have to wait a few minutes but nowhere near what some report. The front desk was also fairly quick and easy, and the employees were very friendly. They were able to give us a larger bed so we had more space to sleep. It’s very close to Times Square, but it’s far enough from the crowd that it doesn’t feel too crazy right outside, although it’s still busy. If you’re looking for a hotel near Times Square and Hell’s Kitchen, I would stay here. I personally would not stay near Times Square again, but I really don’t like the touristy crowds and fanfare. Otherwise it was a good, smooth stay and the room was perfect for the long weekend.

Review №3

2022-06-14

This is without a doubt the worst hotel I have ever stayed at. Instead of a 4 star rating it should be called a glorified youth hostel.Upon arrival I was informed that I had to pay extra each day and per each guest for the use of the gym. I would have assumed seeing as the website says that there is a gym as part of the facilities that it was a no brainier that this was included in the costs. I didn’t even use the gym which really annoyed me.We booked two rooms which were meant to have two double beds, the beds were small doubles and not standard doubles as the booking stated. Once again I had to pay extra to upgrade our rooms.We booked through BA holidays and are trying to seek compensation for this absolute disgrace.The hotel rooms were filthy. I found an old dirty sock behind my bed and goodness knows how long it had been there.The bar was closed due to the bar attendant being on holiday and no one warned us of this so upon coming back to the hotel of an evening we couldn’t even enjoy the bar.The only saving grace were the staff that stand in the lobby to greet guests as they walk in who were lovely but other than them I will most certainly not being staying here ever again and will advice anyone I talk to not to stay here too.

Review №4

2022-05-20

We have never had a bad stay in NYC until this hotel. The location was great. Nearby to a lot of attractions however, that is about it for positives. Everything looked dirty, including our room that had hairs in the bathroom from previous guests. The cups to use had the lid on, which made you think they were clean but in fact they were used. It was extremely hot in our room and the thermostat did not work. We didn’t get back to the room until late because we had went to a baseball game. We called for someone to fix it but took so long I had to cancel because my young son had fallen asleep. So we “slept” in a room that read 82 degrees. I could not wait until morning so that we could pack up and check out. The front desk was less that understanding and pleasant and actually asked why I waited to complain at check out. I have spent weeks making calls and leaving messages to get a refund of a resort fee we were promised and today was told we would not be getting anything additional none of the interactions I had with representatives of this hotel were pleasant. I definitely do not recommend.

Review №5

2022-05-08

Pros-Close to Times Square, theatre district, eats, convenience stores, transportation, etc...you can literally walk to the theatres from here. Room was exceptionally clean., I personally loved the elevator system.Not a pro or con: Yes, the hotel is old and the age is visible in certain areas of the room and furniture. But, overall, kept well for its age. More modern and more room will mean more money in NY. If you just need someplace to sleep and bathe this is comfy enough to get that done.Cons-disregard pics...rooms are extremely small. Even elevator was small. The bathroom is too small to even change clothes in. The beds, although comfy, were low to ground. We upgraded to a room with a view but the view was nothing to write home about.

Review №6

2022-04-04

I stayed at the Row NYC recently and it was relatively cheap, pleasant and the location is perfect! I enjoyed it, but I had reasonable expectations. It is not high end luxury 5-star service like the Four Seasons or Intercontinental so don’t expect that. The rooms are acceptably clean, the staff is nice enough until the day you check out and then their bipolar switch gets thrown. I got a comfortable bed with heating/air conditioning and hot water. I was in NYC to enjoy being outside and about; not enjoy being in the room and it did fulfill that basic need.

Review №7

2022-01-24

Location was the best. I walked out of the hotel and was in Times Square. However, there was only one person working the desk when I arrived, so check-in took an hour. The room served its purpose for the amount of time I needed it, but it was small, very small. The drawers stayed open. I don’t know why, but they would not shut and stood wide open. The bathroom door had to be propped open to stay open. Maybe that’s a NY fire hazard precaution for the door to automatically stay shut. There is really no privacy in the rooms. The doors have a gap at the bottom which brought in the noise from the hallway and allowed me to hear every conversation going in in the rooms when I walked down the hall. Also, I needed ice one night but discovered there was none on my floor. The lighting in the halls needs to be turned up. It was a little dark. If you have bad knees, these beds might not work for you. They are low. On the bright side, the rooms and bathrooms were clean and without bugs. The staff was always very helpful if I needed help with anything. Checkout is beautiful; just drop the key in the box. I had to leave out at 3:00am. All in all, not a bad experience, but some things could be better.

Review №8

2022-02-24

This was the perfect spot for my stay in NYC. The location is unbeatable, close to everything with endless late night food options. The price is right, so I don’t have many qualms with the hotel’s quirks. The rooms are “modern” but a little worn out, and the elevators were extremely slow as there were so many guests trying to access the same floors. However, the staff was kind and helpful, and my requests were filled quickly and efficiently, a big plus! If you need a cheap room while you enjoy the sights and sounds of NYC, this is the place for you!

Review №9

2022-05-05

Changing to a 1. I’ve been chasing down a receipt for over a week. No one will assist. No one returns emails. The answering service cannot provide any contact method other than to call a number where the operator just routes you back. Avoid this place at all costs.Yes, the price and location are great. The rest, not so much. The elevators have a wait of about 15-30 minutes any time you want to go anywhere. The restaurant/lobby area is closed off often, and there are no outlets to work from. The business center is an open area by the front desk. The rooms are tiny, as expected. My room was clean, but my colleagues was filthy. I dont think I have ever stayed in a hotel that I wouldnt return to, but this will be it. I am also trying to chase down a receipt, which has lead to multiple unanswered emails to billing, calls that are transferred and dropped, a front desk that is too busy to get to it today and cannot assist, and finally one pleasant person working in reservations that is trying to chase it down for me. If it wasnt for her, this would be a 1.

Review №10

2022-03-17

The hotel was in a perfect spot. Walking distance to everything! It was my first time in New York so I expected a small room but this one didnt even have a fridge or microwave. It was so small like a dorm room. It was very clean though. You have to let the shower run a while before the hot water kicks in. I think if youre not too high maintenance, it is a good hotel. I would stay there again.

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