RR Plumbing Roto-Rooter in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.rotorooter.com/bronxny/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
RR Plumbing Roto-Rooter in other cities:
We initially called another company. They came, told me that they couldn’t fix it. The plumbers themselves told me to call Roto-rooter. I am glad I did. Joe246 came within an hour and immediately fixed what the other 2 guys couldn’t fix. Super clean, courteous and very professional. Next time I’ll call roto rooter first. Thanks so much!!
I had an emergency. My bathroom pipes were leaking and leaking downstairs to my neighbor’s home. I called other plumbers who weren’t available right away but when I called Roto-Rooter, they were there within the hour. Mr. Sager the plumbing technician was the best. He knew exactly what needed to be done, explained to me how he was going to do it and got the work completed all in that day. Which required breaking walls, changing pipes, and more. Done fast and didn’t cut any corners. Work was top of the line. Definitely would recommend Roto-Rooter and more specifically Plumber Mr. Sager.
Roto rooter came within 2 hours to clear a backed up drain. Though the cost wasnt cheap, the job got done quickly and professionally by Hector. The piece of mind knowing the job was done right is worth the pricetag
Roto-Rooter was quick to send someone out for my damaged drain pipe. The Technician (Leroy) came in, quickly assessed the problem and made the repair.Their prices leave a lot to be desired but the work was done correctly.
Donald from Roto Rooter was excellent. He promptly came after our call on a Wed night at 8 PM fixing our clogged kitchen sink pipe. He diagnosed the problem and fixed. Very professional and courteous. Thank you !
I think it was way over priced based on the work was not fully completed. The clogged drain was opened but the technician unable to connect the pipes and garbage disposal back properly. First, he didnt check the garage disposal connection and said my garage disposal itself was leaking and I need to replace it. Tried to sell me to hire him back to install a new disposal for $650 (labor only), I have to buy a disposal myself. I dont believe this because there was no leak prior to the clog and the disposal is quite new. Then the other pipe connection was dripping after he left.I took out everything and reconnect them back myself, pipes and garbage disposal, and there was no leak. Based on paying $550 for open the drian, but need to finish the work myself. This is a ripped off. Wont hire them again
I used Roto-Rooter in the past to clear my drains and now noticed they also do general plumbing. They responded to my non-emergency call and quickly came, inspected, advised then I had them change one toilet. The plumber was polite, helpful and efficient. I would have given 5 stars but the toilet was crooked and he didnt put any caulking around the base. He said the screws on the floor were not installed straight & the floor would need to be removed. (Hmm yet the old toilet appeared straight.) I think he was tired & didnt want to redo it. Also, I was told by the initial customer contact the plumber would have a COI with him which he did not. I will call them to follow up. (I called and they are returning.) FYI the job cost almost $1000 to change the toilet. Too expensive. Overall they got the job done fast. TY (FYI the follow up plumber corrected the previous issues and everything is fine.) Great job!
I had sewer blockage at my house Talcott road. The technician from Roto Rotter came sent a snake once and told me that there is problem at 25ft and he could not proceed. He called a excavation supervisor with camera Mr. Lopez. After inserting the camera Mr. Lopez told me that the sewer pipe is broken and needs to be fix. He gave me a quota in amount of $8,900. He right away wrote an invoice. I asked him to give me exactly location where its broken. He refused and left right away together with technician. I had to pay for not finished service $674.04 They was so in a harry that forgot to close the trap and even left gloves on a trap door cover. I have pictures. I had to call another company Drainco Very honest people. They ran 3 times the camera and the snake and clean the sewer.....And fully open the sewer I have picture how water is running near the village sewer. They told me that the pipe is in OK condition and it’s not broken. Roto-Rooter gave me a false report just to push me to replace the pipe and pay $8,900. When I called Mr. Lopez and asked him to give me a location he told that I have to pay another $700.00I have both Reports from Roto-Rooter and Drainco and the pictures from Darinco that showing that the pipe is OK and the water is running very fast at the Village sewer that is 136 ft from my house.. Drainco technician Bill was ok to support his report.I called Roto-Rooter somebody promised me to follow up. I did not hear from anybody. I demand fully refund for the job that was never done and my aggravations to deal with Roto-RooterThank you
Service was very good, the plumber stayed until he completed the job which was amazing, since the operation was much more complicated than expected. I think the prices they charge have gone way to to reflect the recent increase in inflation, I wish my wages would do the same, but that hasnt happened so far.
Miguel is a true professional. He took the time to explain what was happening with my toilet, answered all of my questions, and made the repair as simple as possible. I absolutely recommend this service. Thank you, Miguel and Roto Rooter!
Technicians were on time and very professional. Clogged line was removed with the use of a sewer jet, which is much more effective then a snake. We were very satisfied and will use RR again.
Overpriced services, I need someone to reevaluate the quote provided. Got charged 11,700 to replaced a pipe on the outside of the house.I was desperate and I feel they took advantage of the fact I was a female.
We had a clogged drain and they were able to come out very quickly to help us fix. Very professional and friendly. Will definitely call again in the future.
Kitchen drain was clogged. Blockage was deep into wall/floor and needed deep cleaning. Technician earned his pay with this one.
My Shower drain was leaking into the basement! Fixed and cleaned up all of the leak damage. Great job and a lot of work done quickly. 👍
Kitchen sink was blocked, the technician removed sink stoppage and cleaned out stoppage in basement. Safari, the technician didnt give up until he was certain the stoppage was cleared and no leaks.
This is not the first time I used Roto-Rooter and it definitely won’t be the last if something else happens and fixing it can be done by Roto-Rooter. Too bad you can only give 5 stars because, I my opinion, they deserve 100 stars.
I had a leak somewhere unknown in my main drain pipe in my upstairs bathroom the person who came out side open my roof of my porch took out all the insulation found the corroded pipe told me that there was a hole in it and that he was going to replace it with PVC he then went out to his car for about 20 minutes came back looked up in the space again and told me he thought it was fine have a nice weekend he did not fix the problem he then charge me $1600 on my credit card
The two gentlemen (Leroy and Glenn) arrived within the promised hour (on a Saturday, no less!) and made short work of unclogging our connection.They evidenced good sanitary practice as well, helping us to clean the basement where the water seeped. Excellent service also by the Field Inspector (Andre) and the cameraman (Harold) who guided us on a fiber-optic tour of our sewage connections, showing us where the aggressive oak tree has chewed through our pipes.
This company is very knowledgeable I would say that and responsive. I got charge 2100 dollars to clean a basement. Less than 600sqft. Out of desperation I said yes.I would never do this again.So just be careful with pricing and this sooo called restoration. It’s basically cleaning no need to pay this much.Did the mistake paying the price moving on.
Technician came on time, was efficient and friendly, left to buy a part, came back and installed it. His name is Mark Saunders and he was terrific. Thanks to Roto Rooter’s always reliable service
He did a ROUTINE cleanup of the pipes from the house to the street. The young man did a fine job. He was very efficient and pleasant. However, I do feel that $579.00 was a hell of a lot of money for an hours work. There were no problems other than the above stated. As a comparison, I just had a plumber who worked for 3 hours and installed 3 new items including a new faucet and toilet seat for only $478.00. Big difference.
Very professional technician, arrived under 30’ after being called. Explained everything before he got started, did the job flawlessly. Overall a great experience.
The technician was professional, knowledgeable and so detailed. I need this service today and I am very pleased with this experience. I am wholeheartedly grateful to this company. Thanks a million.
My technician, Jude, was terrific. He was able to identify and explain what the problem was in a timely and efficient manner. I highly recommend him and would ask for him by name.
Glen Roy did an great job The only problem that I have is your charges which are very high First I was quoted $1,000 with parts included than I was going to pay the bill I had to pay for the parts too I just had a Fluid Master installed with 4 new valves I will not be calling Roto-Rooter anymore with these prices Rotor-Rooter should at least give a Senior discount than take advantage of Seniors
I wondered if tech new what he was doing, only time will tell if there’s any leakingHard to understand tech he was Spanish origin& was quite hard to understand him, I paid bill +I tipped him account he did work hard. I hope I don’t have to call again
Kind of pricey to unclog a drain, but they came out quickly and the plumber was very nice and very professional. Unclogged drain and advised how to prevent future clogs.
They came and were finished with me repair in 1 hour...hated the price but it was worth the timely service because I cammed at 10am and they were here before noon!!!
Tage was excellent at explaining the problem and fixed our clogged drain quickly. He was so kind and polite.
The two gentleman that came out were fantastic. They werent able to fix the problem the first day but came back the second day with different equipment and really helped us out. Expensive but the service you get is relatively quick, top notch, and guaranteed. Only thing I would have changed would have been to camera the sewage line leaving the house to ensure the blockage was fully cleared after two days of them fighting it. Both servicemen recommended it but their supervisor shut it down. Overall would definitely recommend just make sure you have everything you wanted done before they leave.
Nice, knowledgeable technician who clearly explained what he was doing and performed the work in a clean and efficient manner
Positive: 1. Came within the time frame.2. Finish the job correctly.Negative: 1. If you want unclog your drain, make sure you negotiate more on the price. According to my service man, it’s based on his/ her own choosing even though company does provide guide.2. You can do 6 months guarantee and you can ask to hold off $50 till 6 months is up. Make sure you let the service person knows and write it down on the contract.3. Finally if the drain result in big spill or contaminate your room, the service man doesn’t clean up. There is another service with additional cost for cleanup. Kind of disappointed with $500 that they don’t include that in the package or didn’t make it clear to me in the beginning.
The service professional was very nice and resolved our leak issue in our ceiling fairly quickly. He informed us the issue was due to a leaky bathtub faucet, but fortunately the problem was resolved before any significant damage was done to the wood. They brought a field inspector out to take a look and assess whether we would need restoration services and he told us the damage was minimal enough that just a few days of fanning the wood would suffice, and then we can replace the sheetrock with our contractor once its all dried up.
Technician came on short notice, very responsive, good service, very clean work but pretty expensive. As I had a clogged kitchen drain, and this was my first experience, I didnt even call other companies.and didnt want to wait next day to unclog drain. I suggest asking for price ahead and I am definitely going to call other services next time to get a price and compare.
Excellent service! The plumber was courteous, fixed the problem and gave advice about how to avoid the problem in the future.
The cost of unclogging a drain was more than $500. That is outrageously expensive, and for that reason I will NOT be using their service again.Yes, the came promptly and the job was completed successfully, however I was asked to sign a waiver that said if they break my pipes fixing my drain that it was going to cost more money.They found nothing in the drain, whatever caused the clog was pushed down.
We are forever grateful to Jamal and the amazing team that saved the day. Jamal was so professional and absolutely fixed our emergency with kindness and know-how. He took a stressful situation and made it all ok. Thank you RR for the service and we think you are really lucky to have Jamal representing you!
Im very happy with the service provided. They arrived on time, were professional, explained what was being done and were upfront with the cost.
They were fine. Tech was knowledgeable and very nice. But wow, were they expensive! Id like to use them again but am afraid of the prices.
The technician was knowledgeable of our back-up and quickly repaired our drain. He was kind and polite. We would highly recommend them and will use them again.
Serg did a great job in locating the problem and repairing it. The work was clean and professional. They did a great job!
The service and professionalism exhibited by Donald was excellent. He resolved the issue on Mother’s Day in a timely manner when he was booked solid for that day. He told us what backed up our sewer and how to prevent future occurrences . We also had a six month warranty which was included in the price. The price was what I expected. So kudos to Donald and to roto rooter for a job well done
Service Technician Sergio was great and knowledgeable. He explained everything and fixed the problem to our satisfaction.
This morning I called RR because the waste line to the street was clogged. I had the same problem 5 months before and when RR did the work at that time they gave me a 6 month warranty. They sent a service technician midday for a warrantied visit. All parties I had contact with were polite and informative. Tony, the technician, was knowledgeable and skilled at dealing with and solving all the problems with the job. He was welcoming as I watched him do his work. Overall, I would say that today’s experience is what any homeowner would want with a problem like this. Before he left he showed me the video of the cleared pipe. This was absolutely a positive experience because of the skill, experience, and congeniality of the technician.
Roto Rooter was able to schedule the installation of a new sump pump within 24 hours of contract agreement. The crew was timely and professional. They did a great job!
After the sewer backup was cleaned, another technician was called. This tech used a camera to determine the cause for the backup or any other issue. He found a broken pipe and said that Roto Rooter can fix the issue.Although I asked him to take and send me the pictures of the damaged pipe and to provide a formal written estimate, the technician did not do so,(as of today 6/15/2021). He made an verbal offer of $9100.It is unprofessional to offer to do a repair job of this magnitude ($9100) and not provide in writing estimate, or provide photos of the damage - despite the customer has asked for them. I even called him and the office but still did not get any documentation. Very unprofessional.
Scheduled service was supposed to be between 12-4. They said they would call 30 minutes before they arrive.When they didn’t show by 3:30 I called to ask if they were still coming. I was told 4:30. They finally came around 6pm. I wasn’t happy but they did fix the problem and gave me a discount for my inconvenience. The technician was very accommodating and understanding of my frustration of waiting. He fixed the problem in less than an hour
Jude is fantastic! Very caring, considerate and knows what he is doing. Very happy with the work.
Service was on time, professional and convenient. Thank you. C. Royes
Patti from dispatch called me to provide me with consistent updates which was greatly appreciated. Rudolph the technician was thorough and very friendly. The price was a bit much- only reason I didn’t give 5 stars.
I called roto rooter because my bathroom sink was clogged. I am wheelchair bound so I explained I needed someone to come over before my aid left for the day. The gentleman on the phone was professional and courteous and understood my dilemma. A technician came within an hour. I was very pleased. When the technician looked at the clog he told me if he was unable to unclog the sink the service was free. He proceeded to what he was doing and within 5 minutes he unclogged the sink. When he gave me my bill he said he charge me the same amount I paid 3 years ago. I used them three years ago for a job that took 3 hours plus to do because there was raw sewage in the basement shower. The cost would be the same $500.00 + taxes. Really a 5 minute job verses a three hour job 3 years ago is the same. I was very disappointed by the cost I had to pay. I called roto rooter the following day and was told the technician estimates the cost set up by corporate managers. That price is the price set end of discussion. Very disappointed.
Technician was great. Solved our problem and did an excellent job.
I waited all day, when i was scheduled from 10am to 2pm, when 2pm came no one showed up, i wind up calling they told me 2 more hours they had no one available, mean while no one called to keep me updated, 4hours go by, then i get a phone call at the the time i was upset so i didnt answer, they call back again then i answer they said half hour, no one showed up until an hour later. Came in worked less than an hour to tell me he cant get pass something in the drain, my sewer line, then charges me 544.63, but im stiil stuck with the problem, Then gonna tell me thst the job i need done will coast me about 15,000 thousand dollars.🖕🖕🖕🖕🖕🖕Yea ok.
Service was excellent . Mario was polite efficient and informative on what was wrong with my bathroom tub and shower faucet . He made me aware about the price before he got the part . Then got the part and replaced what had worn out over time. Thank you again. Very appreciated
We had a clogged downspout and underground drain line. Tony came to our rescue quickly and did a great job. I have used Roto-rooter (Tony) before and I am very pleased with the work done.
Great work by roto rooter. Communicative and searched for the best solutions. Great attitude, work was completed & with expediency. I had gurgling, clogging. They cleaned it out and also pointed out the larger issue, which will likely require further work. Would definitely recommend.
We had a sewer backup. Called Roto Rooter for service. Service window was 5 hrs from when I called. Roto called a restoration group to come before the plumber. I called 3 times after service window until finally the dispatcher called a plumber. I will never use Roto Rooter again.
Donald was incredible! Really great guy took his time and made sure everything was being done properly. Was a pleasure using Roto Rooter and if I was having an issue again in the future I would be requesting Donald. 👍👍👍
My technician was prompt and identified the issue right away and was able to perform a repair that resolved my problem! It was late in the day and I really appreciated him being able to come on short notice to fix the leak!
Amazing service for an emergency issue: experienced sewage leak in basement. They quickly came and cleared the immediate issue, then diagnosed the root cause, which saved a lot of money by fixing now vs later—Sewer main in older home needed to be repaired. Harold Brill (manager) oversaw all services and did an amazing job explaining each step of the way what they needed to do, why and the cost. He even left is card and has since been a great resource for other plumbing questions. I would highly recommend Roto Rooter—they provide local company-like customer service with the resources of a national company to address serious issues same day!
Really impressed. I called Roto-rooter and within 30 mins a team was at my door. The team was efficient and courteous and had found the problem and set to work within minutes. The charge was more than fair in light of all of the above. Very much recommend Roto. Thank you Nick!
Our technician went above and beyond. We were very happy
I had a corroded pipe gushing water out into a tiny disgusting crawl space in the basement. The plumber was friendly and professional. He went in to inspect gave a fair price and did the work that needed to be done. Afterwards he gave good advice about plumbing in our house and other issues. It was overall a good experience.
Sorry for the late review. They were timely, effective. Identified the problem quickly and paid close attention to what they were doing and worked in as a team. They spent the entire day there to make sure that everything was completed to my expectation. They showed me the beginning of the issues and the end result, which I was extremely pleased with their work. Very clean and professional. Took the necessary covid 19 precautions, which for me was extremely important since my sister has cancer - this was not a situation that I could put off. I would recommended them highly! If I have future issues I will not hesitate to contact them again - although I hope not to see them again (only joking). But they are true to their word! I had a great with this company!!
Despite starting out the morning with a truck breaking down and having to send a different person, they still arrived only 20 minutes outside of the quoted time period. Communication wAbout the delay was fair.Mario was friendly and explained things well. He explained what was wrong and flushed the drain with a high-power pressure washer. Prices were high, but understandable. All plumbing work is expensive.
They did a good job clearing out the drain. But, the process they have to actually get someone out to your house is painful. The cost is also exorbitant. $650 for 30 minutes of work to blow out a drain. Seems a bit much to me?
Jeffrey, the plumber, did a great job and wouldnt leave until showing me that everything is done and theres no leakage. I recommend this company and recommend Jeffrey to do the job. I was looking for prices, and the competition was charging me 400 dollars more for the same job...foh... keep it up
Peter was excellent. Very friendly and outgoing. Assessed the problem and went right to work. We had a second issue with the fridge and after he inspected the water line he realized it wasn’t the water pressure or the need to replace the hose and gave us advice how we can fix that problem on our own. He was efficient and done way quicker than I had anticipated! We will definitely call to have Peter back again when we need more plumbing done.
They were extremely professional and solved my problem. Would recommend this company without hesitation. My technician Tony went out of his way to explain what he was doing which I appreciated.
They were polite, quick and efficiently solved a clogged sewer main. The best the drains have worked since we bought the house.
Dear Roto-Rooter, John was not only AMAZING but EXCEPTIONAL according to my 68 year old mother! He went above and beyond his job and made my mom feel comfortable knowing that we chose the right company to do business with now and in the future! I hope all of your employees are as quick, clean, neat and courteous as John is! Thank you again. Sincerely Djon Family
The technition, Elvis, showed up within an hour of my call and couldnt have been more professional. Handed the problem in less than an hour and took extra care to make sure all worked well. Clean and polite.
Made me sign a damage waiver him saying and making me think it was the bill explained it afterwards would not of signed it otherwise... had to help with the entire job from begging to end not kidding which was not a big deal because of course i want the job done well over 500 dollars i should not have to lift a finger.
Mario (ID 1898) with Roto-Rooter is the best. Recently moving into a 100+ year old house it was recommended for me to install a smart automatic shut-off device. I would get a discount on my home owners insurance and if there was a pipe leak, which my old house already had a history of, I would be notified on my phone and could turn off my water remotely. After some research I purchased a Phyn Plus.I thought researching and choosing the smart shut-off device would be the hard part but after calling a few local independent plumbers I was surprised to learn few were familiar with the technology and thouse aware were not interested or comfortable installing it. Worried I would never find anyone to install my Phyn Plus I finally stumbled upon a brief review on some obscure website that mentioned Mario from Roto-Rooter in Yonkers installed their smart shut off valve and did a first class job. With this lead I quickly scheduled an appointment with Roto-Rooter and asked specifically for Mario.Mario was not only extremely experienced in all things plumbing but he was specifically very knowledgeable on smart automatic shut-off devices and how to install them - and what not to do when installing them.Roto-rooter is not cheap, but at least with Mario you get what you pay for. And investing in a smart automatic shut-off device is a small price to pay compared to a leak while youre away and having no way of knowing something has gone wrong and no ability to stop it.These smart shut-off valves are becoming more and more common and if you have a Phyn Plus like me or have chosen a Flo by Moen and you are in the Westchester, NY area - call Roto-Rooter and ask for Mario. You wont be disappointed.
The technician drained the pipes & said I should monitor for any flooding in my basement & ifanother flooding occurs after rains .... I should notify them...at the cost of $489. He also suggested...I change my old pipes that may have collapsed...which may cost about $5,000.
The company was professional and informed me every step of the way. They were polite and communicated any concerns throughout the process. They kept the noise down as much as they could, and were punctual on the days they came. I would recommend there service.
Called in a panic. Water on basement floor due to clogged pipes. Repairman appeared within an hour. Job completed within 2 hours. Repairman personable and efficient. Costly but glad the jobs done.
The team absolutely crushed it and was able to get a huge job of replacing our main lines that connect to the city lines replaced in a day in a half. I mean full excavation of 50 feet, removal of trees, and were great at updating us along the way if they hit a snag. Couldn’t feel more relieved we have our situation dealt with and so quickly.
We had a serious leak under our kitchen sink that required immediate attention. We called Roto-Rooter at about 4:30 on a Sunday afternoon. They showed up at 7:15, diagnosed the problem (broken pipe), and repaired the leak immediately. Mario was knowledgeable and thorough. He replaced the pipe, rejoined all connections and tightened all the fittings under the sink. Leak problem solved.
The guy came to do unplug job for the bath tub, he didn’t spend time to do the evaluation and direct using the snake which went done 35 feet and punctured the u pipe through. That cause the water flooded down stairs two apartment.
The gentlemen doing the job were very polite and worked with my needs. They got the job done faster than they estimated! Very happy with them!
Outstanding service by Mr. Cruz, as always. We have never had anyone better than him, and RR also is outstanding in terms of responsiveness and overall service. Well done!
Never came back to finish the job. Couldnt have been nicer and more attentive to land the job but once the job was started (but not completed) was told a variety of days they would be there to finish the job only for those days to pass. When I called, I was given another day they would be there only to have that day come and go.
During these Shelter-in-Place days all you need is a plumbing issue, right? When I called there was no delay; they sent a very nice and knowledgable plumber who had to go to the supply store to get some parts and who returned quickly and completed the replacement. He observed my concern that we social distance ourselves and he washed his hands. I was never in the same room and he even took a photograph of the completed work so that I did not have to go into my laundry room.
Had to replace a shower drain pipe after discovering the source of a leak from the upstairs shower into the downstairs bathroom. Scheduling the appointment was easy, and Miguel was very professional and easy-going. Was our second time using Roto Rooter in the past two years, and have always had good experiences with them. Thank you.
The tech was very knowledgeable and professional. professional service and solved the problem. He was also very clean in the area he did the work in. Fully masked which made the family fe l comfortable.
Peter was amazing. He explained everything before he began to work.
Joseph was very quick and thorough! He took the time to explain everything and cleaned up after he was done and I was happy. I wished Frank, the manager, was more professional and courteous like his technician!
The Technician I had was very courteous and professional. My drain was severely clogged and the technician showed alot of patience while working on it because it took quite a while to unclog.
Tony did great job on cleaning the sewage in my yard. He explained the work clearly before he did it. We are happy with his work.
Sent someone right away to evaluate situation. He then arranged for the tech to come and clear sewage pipes. Very professional, neat and prompt.
Aegon was extremely pleasant and helpful. He explained what he was doing. He was very clean and worked efficiently.
Scheduled to have Roto Rooter come give me and estimate to replace an outdoor faucet/spigot. Appointment window was between 8-10am.Dispatcher Called at 9:10am to say the plumber is on his wayI called the dispatcher back at 10:23am to ask where he is... she put me on hold for 7 minutes, then hung up on me.I Called back at 10:30am, a different dispatcher said “yeah hes on his way”. I said how come i didnt get a call that he was late and he said “I don’t know you should have”. No apology or anything, just an “I don’t care” attitude.The plumber arrived at 10:46am (again my window was 8-10am), no apology on being late or mention of it.The plumber gave me an estimate $650 plus parts to change 1 outdoor spigot. Totally absurd.TERRIBLE experience.
Charming young man very helpful. Knew what he was doing . Came out in the evening no extra charge! The young man gave me a six month guarantee. So it still wasn’t right so I called them back . This time two men came , the leader was angry about the guarantee and said he would only auger it and if it was something else and if he had to take toilet off and do the pipe it cost 950.00 I bargained it down to 800 feeling that I had to get it done. So they took toilet off and augered the toilet again and got out the problem. I was then told as it was better then they thought the price would now be 500 plus parts 5.00 and tax ... so they then gave me a bill with 950 as the price minus 350 discount plus tax 650.00 . They fixed it well no problem there but the attitude over the guarantee and the switch over the price left me annoyed
Enroy did an AMAZING job. I was quoted a time frame and he arrived promptly and got the job done. Basement was flooded in two rooms. He was very knowledgeable and patient when explaining the problem, treatment and cost. I would highly recommend him for all my plumbing needs.
First, the plumber was top-notch, amazing, friendly, courteous, and knowledge. RR is lucky to have him.However, RR must be a Colorado based company... because their upper management team is obviously smoking something strong given their pricing scheme (and yeah, I said scheme). If it were not for the unavailability of our usual plumber, and the need to vacate in good shape prior to a vaca, I would have said “uh, no no no “ when he said $549 + tax for drain clearing. Excuse who? Me or you? What’s that you say? Less than 30 min of work for less just about $600. Never, ever, again. This has got to be the dumbest business model ever... “hit em up once for all they’ve got... so what if they’ll never call us back or that they’ll tell everyone they know to stay clear!?”
The plumber arrived the same day I requested service. Roto-Rooter stayed in contact with me after I made my appointment and let me know approximately when the plumber was arriving by advising me 30 minutes prior to his arrival. The plumber was professional, knowledgeable, friendly and explained everything he was doing and why. He did an excellent job repairing a corroded leaking pipe under my kitchen sink and left the area clean and tidy. I would recommend Roto-Rooter to others who require plumbing services.
The men were very polite, efficient and willing to inform us of the problem and how to fix it. We were very satisfied with the service
We had a complete septic failure. Could not use the toilets. Roto-Rooter started the job right away and completed it within 4 days. The crew was professional. The site and working areas were returned to original condition. I would highly recommend this company.
Leroy was extremely thorough in getting my sink fixed and making recommendations for what to do if the problem reoccurs. Would definitely recommend.
“Harold was my technician, I can say without hesitation, perfect person to portray Roto Rooters quality and standards! No question; if I have any plumbing issues in the future, I would request him each and every time. Extremely knowledgeable, punctual, answered all my questions and explained everything every step of the way, and cleaned up before leaving. I wish every service experience was as easy and gave me this level of customer service satisfaction as this one did. Roto Rooter is lucky to have such a committed , customer-service oriented professional on staff. Thank you Harold and Roto Rooter”
Took a leaky kitchen faucet apart and told us we need a new one. Charged us over $300!
A+ service *****I needed my main house trap to cleaned. I entered my contact info on their online customer service portion of there website. I like the ease of use on there site & functionality. I was able to have someone call me to confirm a set date/time for service. Then they also called me the day of service 30 mins before arrival. Surprisingly the tech had been running late, due to another customers job running longer than planned, so they called me to update me as well.Upon his arrival I showed him the work area. He immediately knew what tools to get from his truck. He thoroughly cleaned the trap & gave me pointers on how to keep clean. I was greatful it all worked out as easily as it did. The tech was courteous, quick & mindful of the task at hand.I have other plans to use RR for other tasks. These are all my capital investments & are peace if mind as well as tax deductible.Im satisfied & will be calling soon for another job.Santiago MBronx, Castle Hill area, NY
While the situation proved challenging and most certainly unexpected - investigator Andre Gerard experience and knowledge of the tools and steps required to rectify the situation allowed us to move forward in a most effective and efficient manner. His consistent display of professionalism throughout the process epitomized the highest level of service and provided us with much needed assurance . Lastly and most importantly he carefully and fully explained in great detail the process and service required before the start of work Excellent work...Thank you Mr. Gerard!!
I rate the service very poorly. Not only did the person on the phone take advantage due to the fact he realized I was a woman and knew nothing about the work I required on my outside pipe. I explained to him what my issue was but told him I wasn’t too sure but was assuming my entire piping outside needed changing for my hose to work efficiently! He made it seem as if a worker would come out to take a look let me know the issue, basically a consultation. They sent someone out who did a 5 min temporary fix that I had to pay $312Bucks for. When I asked him would I have the same issue I initially called them for being that he did a temporary fix he said Yes! I then said why wasn’t the entire pipe changed like I asked and how much would that be he said they charge $275 an hour so I would be paying additional $275 an hour although I already paid $312 for a fix I did not ask for! Still after all this I still DO NOT have the results I was expecting!
Harold did a wonderful job fixing my requested issue. He went above and beyond to fix the issue efficiently. He was especially great with my cat, Luminous, who tends to try and “help” when somebody is working. Hands down, would definitely recommend Harold and Roto Rooter to anyone in need.
Used RR Plumbing for two clogged sinks. The first technician spent 3hrs making sure it was done correctly. Unfortunately, a day later, the bathroom sink was still clogged. RR Plumbing immediately sent another person out and in no time at all, they were able to resolve the clog. Both techs were extremely professional and friendly. It was a tad expensive but the warranty is a great peace of mind. Definitely recommend using them
Miguel showed up on schedule, diagnosed the problem and cleared the drain. He also took care to extend the clearing to the full lenght of the accessible pipe. Great job!
Nick was great, very professional, and came up with cost effective solutions, bringing my garbage disposal back to working order quickly without having to pay through the nose!
1000% satisfied!! Make Roto Rooter you’re first and only call- for fast, professional service with a 6 month guarantee!I noticed my toilet was acting up for about a week, and the plunger didn’t solve my issues (like it normally would) right away.A few days later (on a Saturday) a major backup started happening. Aside from have to deal with this, the added frustration was going to see who would be able to come out on a Saturday, especially in June, on a gorgeous day and how quickly.Instead of making a bunch of calls that would probably go nowhere fast, I decided to call Roto Rooter first. I placed the call at 10:00am, and Moises #2344 the service man was at my door at 11:00! I tried to contain excitement but I was so thankful this wasn’t going to be a waiting game all day.I showed him the problem and he explained everything to me as he was solving the issue. Moises couldn’t have been nicer or more professional. He took his time in making sure the problem was taken care of and offered great tips on helping to prevent this from happening again, Plus the job came with a 6 month warranty which gave me an extended peace of mind.Don’t settle for less!! Roto Rooter has been around a long time, and this experience proves why.
Quick response on a Sunday afternoon. Technician was courteous and explained the problem pricing and solution
My Roto Rooter plumbing technician, Derrick, was great. Her had to bail some water before starting and was very professional the whole time he was here. I hadnt used the service in quite a while, but will use them again anytime I have an issue.
Thank you very much for coming out immediately and fixing my kitchen sink. The employee was very efficient and worked quickly. I was so glad to have everything up and running. My biggest complaint is The price.... $425 to snake a line???? I was taken aback by that amount. Unfortunately I had to pay it, had no other choice.
Called RR on Labor day weekend. Came within 2 hours. Noticed a problem again and they came back and resolved and backed up their warranty.We have an old home from the 1920s and will use them to inspect and reline the main waste line. Enroy was extremely professional and informative.
Edvin (1879) was great and helpful. He was working on an ejector pump replacement when our power went out. He gave us his personal phone and we kept in contact as our estimated return of power kept getting extended and was 8 days in total. Once power was restored he cam over on his day off and finished the job. We really appreciated the customer service and him staying in touch with us until the problem was fixed.
The plumber Anthony did a great job. He was proficient and efficient. However, Roto-Rooters price was MUCH more expensive than I expected. Three easy repairs that took a total of less than 45 minutes and $57 in parts, cost a total of $850.
Service Call #1,Had a terrible septic back-up into my home. I scheduled via the web-site that night for next day service. I received a call first thing that a Technician would be arriving with in an hour.The Technician (Ernesto) was polite, clean, and thorough. He was able to craw under the house into the Craw space, locate my main trap (installed in 1920) and clean it out. He also showed me a live video feed of the condition of my existing sanitary line to my tank. It was in terrible shape. Since my line runs under a very expensive rock wall and 40 to the tank, I really did not want to dig it out. He was able to offer a solution of relining the existing clay pipe and offered a fifty year warranty on the repair.I will be having the RR Plumbing Roto-Rooter, 1111 Calhoun Ave perform the reline asap and will not hesitate to call them back for any reason.
Awesome service, drain has never flowed so well! Technician was courteous, Knowledgeable, and efficient. The price was probably what you would pay a plumber, but actually more confident with roto rooter and the drains. They do this every day!
Alex, the technician was wonderful. Very professional and very knowledgeable.
Elvis came to snake a drain. It was a tough job and did not get cleared easily. He pursued and tried multiple times with different attempts and finally it worked. He did not give up. I was very thankful for his expertise, his professionalism, and would highly recommend. 5 star!
We received service within an hour! Rich was very thorough, professional and knowledgeable. He offered guidance for future maintenance. Roto-Rooter is our go to for plumbing service.
We had an issue with the water not draining. Robert Welch came out and was very helpful at explaining and finishing the job. He was extremely pleasant and did a wonderful clean up job. At a stressful time like this was, this is always a comfort.Thanks to him and your company for the help
DO NOT USE!!! $737 for someone to unclog a sink in 30 minutes. Pricing is not transparent. Because they use a third party dispatch company they cannot provide baseline estimates for any work until the plumber has arrived. Had I known the price for a plumber being dispatched was almost $650 alone I ABSOLUTELY would NOT have used this company. Calling someone in their billing department was a complete waste of time as she was the very definition of unfriendly and did nothing to hear my frustrations with this company’s service.
Great experience. All professionals explained everything in detail and took as much time as I needed to ask questions. I called and had multiple people arrive within a few hours.
Had used them before a couple of years ago and called them again when the main drain line clogged again on a Sunday. Though they sent me an email stating that they would be here by 2:30 pm they did not arrive until 9:30 pm. They did keep calling me with updates on the plumbers arrival which I appreciated. The plumber cleared the clog in about half an hour but charged me $500, which I thought was high, but a least the job was completed.
Called Roto Rooter for a Sewer Cleaning. Good professional service and very helpful with my questions. I highly recommend!!
We had a clogged drain, called Roto Rooter at about 9:30 am, Anthony, the technician arrived at about 10:30 and resolved our issue by 11:30. Everyone we dealt with, Dawn, Patty, and Anthony were super efficient, courteous and helpful. Thank you.
Had a terrible clog in my bathroom. I wasn’t able to shower or flush. I tried to snake it out myself but nothing worked. I called Roto-Rooter’s Bronx location and spoke to Rem. She was very helpful and although it was close to 2pm she assured me a technician would come and do the free estimate before 6pm. A technician called me at 4:30 to let me know they would be there between 5-5:30. They arrived on time and were very professional about the plumbing mess they had to work through. They were finished in what seemed like no time. They even honored the $40 off coupon for this service advertised on their website. They were able to take my debit card payment and give me a receipt and all was well before dinnertime. Thank you Roto-Rooter.
We had a sudden leak in our family room bathroom late on a Friday night. Roto-Rooter responded to our phone call immediately, called us when they needed to reschedule to the early morning, and then called again. The plumber showed up at the time we were told, immediately diagnosed the problem, fixed the problem with minimal damage to the dry-wall, and explained what had happened and what he was doing. This was all completed in under and hour and we were able to use a coupon to bring the price down $40 - and the coupon was on the Roto-Rooter web site! Before leaving, the plumber - Tony - let us know he lived near Croton-on Hudson and would be happy to return should we have any other problems. I was impressed with the responsiveness, the professionalism and a job well done.
Professional, Quick and Detailed. Peter was great.
Professional, knowledgeable, and friendly technician. Emroy assessed the problem and clearly described what needed to be done, and what the cost would be. He was very conscious of entry/exit in my home, and cleanliness throughout the process.
I called them for unclog my kitchen sink. They took my all information over the phone. but they didn’t provide me any price until the plumber has arrived. the plumber arrived and give me orice $510 for unclog a sink! I asked him how long it will take to finished the job. He said its about 30 minutes.Wow! $510 for someone to unclog a sink in 30 minutes! So somone hour is $1020! I don know how much american president make an hour but not diffinately $1020 an hour. it is an insane price.Later on someone unclog my kitchen sink by $50.
Our Plumber Agon was amazing, they came quickly and attended the client professionally and patiently. Thank you!
Miguel was very helpful and took care of all of our plumbing issues. We would definitely use them again.
Called Roto-Rotor today for some plumbing problems and had a great experience. I received same day service and Robert W. came when he was expected. Ive had some negative experiences in the past few years with plumbers so I was hoping for the best. I got more than I hope for. Robert was knowledgable and fair. He listened to all my concerns before starting the work and wrote a clear estimate. The work cost exactly what he said it would. He was thorough and took care to clean up after the work was done. He even made friends with my dog! I hope the next time I have an issue, hell be able to come back.
Enroy came to our home at midnight and was exceptional. He was so professional, efficient, and saved us from having a water disaster. Thank you for coming to our home. If we need Roto Router again, we would like Enroy again. Thanks so much for your time and help!
Had a great experience with Roto Rooter when two tubs in our home were not draining AT ALL. I was able to make an appointment online at 11pm for an appointment at 8am the next morning, which was amazing after making a few phone calls to local plumbers that could not fit us in their busy schedule anytime soon. The plumber who made the call, Magrenie, was great - friendly, nice, informative, and got to the problem right away. He spent almost two hours snaking each of the drains and provided tips on how to address the old pipes in our almost 100 year old home moving forward to help prevent any clogging issues in the future. The drains run better than they have in over a year - which Im extremely happy about! The work was pricey, but in my experience all plumbers are, and the convenience, ease and speed of appointment scheduling, and friendly service made it worth the money. I will be using them again for any other plumbing issues!
The technicians were great. They were very knowledgeable and professional. I had a clogged kitchen sink right before thanksgiving that no Draino could touch. The cost of the service ($400 to come through the door) was pretty high. Use Roto-Rooter In an emergency when another less costly plumber is not available.
My bathroom sink was completely clogged and leaking from the main pipe. I tried plunging it and putting in drain cleaner for 2 days, but it didnt work. I made an appointment with Roto-Rooter via their website for the 12pm - 4pm time window. The plumber came at 12:15pm and was finished by 12:40pm. I no longer have a clogged sink or a leak. Everything is working perfectly and I am very happy!
Excellent service, Nick was incredibly professional and quick .
The technician was very professional and got to work right away.
Joan was my Technician. She was prompt, professional, and I was confident in her expertise. She went over and above in her efforts to troubleshoot an unusual water leak. I also felt the price we agreed upon for service was fair and affordable. When I need plumbing services again, I will definitely call Roto-Rooter.
Technician was great, but the price was extremely high. Job took less than an hour and the bill was $700.
Our technician Miguel (Tech #266) did a great job! He arrived punctually and explained the work that needed to be done. He also worked quickly and cleanly. Highly recommended!
This employee is hard working and ambitious to get things done the right way.
The serviceman who arrived was prompt, professional, and fixed the problem. However, $580 to work for 10 minutes to unclog a sink is highway robbery.
EXCELLENT service. The Roto Rooter plumber responded quickly and expertly dealt with the roots in the main sewer line. I was impressed by his professionalism and expertise. Thank you Roto Rooter!
Professional and knew exactly what problem was. Could not access the needed clean out so pulled toilet and cleared from there. Happy wife, happy life!!
Our house sprung two plumbing leaks recently on a Sunday afternoon. John from Roto-Rooter showed up promptly and quickly assessed the problems. Within an hour he stopped the leaks and restored our water supply. John was courteous, efficient and provided excellent advice. I will not hesitate to call Roto-Rooter in the future should another plumbing issue arise.
Just like the others, the guy walked in, looked at the sink and said $561.00 plus tax minus a $40.00 online coupon. I said no thank you, went to home depot paid $35.00 for a 25ft snake and cleared it in under 30 minutes. I am certain this was a $150-$200 job the most for a professional. Stay away from Rotor rooter!
Had a bathtub handle emergency late Saturday afternoon. They had a technician at the house in less than an hour. They needed to have another tech come the next morning and Rabadi75 fixed the problem in minutes! Extremely satisfied and will definitely use Roto-Rooter again!
Service today was excellent. Roto Rooter called with a schedule time and arrived promptly. He was courteous and explained thoroughly what the problem was and what needed to be done to fix it. I would definitely recommend using them for service.
Sally was very responsive, arrived on time, and walked us through exactly what she was doing as she inspected mold that developed in the ceiling and wall of our dining room, under a second floor bathroom. Thank you!
Very (!!) impressive Roto-Rooter jetting truck arrived about 6 PM. I explained the situation of a clogged pipe that collects all the rain water from the house gutters that goes around the house. The technician (Tony Casella) explained the options for service very well and decided on a course of action accessing the pipe from an open drain. Tony was able to deploy the equipment immediately again explaining exactly what he was doing (Im an engineer so I was asking a lot of questions :) The jet made its way down the pipe and seemed to be working on the clog. It sounded like it broke through so we tested the drain flow and it worked! - All in about 1/2 hour! Good job! I was impressed.
My family lives in the Tampa Bay, FL area. We have used Roto Rooter several times and we were pleased every time. This time, Roto Rooter did not disappoint. We scheduled our appointment online which was very convenient. We were regularly updated with the techs ETA. Our technician, Michael M., carefully listened to the problem and thoroughly addressed it. To our delight, we received a coupon discount and our dishwasher drain was successfully repaired. Michael wore shoe covers and cleaned up when he was done. The price was very fair for the work done AND we dont have to buy a new dishwasher. I will definitely call Roto Rooter again for any plumbing issue.
The team was professional, courteous, timely and kept us informed throughout the process. I would highly recommend RR Plumbing Roto-Rooter.
Love this company that I can call anytime of the day and get the same day appointment. I can always get an appointment to match my schedule. I can always rely on everyones work either at my house or my rental property. I thank this company for their professionalism and helpfulness. And I am always treated with respect even being that Im a woman. Thank You!!!
RR Plumbing Roto-Rooter is an efficiently well run company. When you call for an appointment you are asked detailed questions by a seasoned representative so that the appropriate equipment is sent to resolve the problem. An appointment is made and a call is provided before they arrive and within the time frame promised. I was very satisfied with the work during first time I used Roto-Rooter and equally as satisfied again when faced with another drainage problem. I didnt hesitate to call Roto-Rooter. This time a jetter was required for this 250 foot driveway drain and catch basin. The service man listened, evaluated, explained, provided a free estimate and even told us about special discount offers so we could make informed decisions, at the best price. Once we had a meeting of the minds, the service was performed and clogs resolved. Our gutters and drains are clear just in time for April showers. Roto-Rooter exceeds expectations and will always get my first call when it comes to drainage.
We just purchased a home in the northern Tampa area and were running our new washing machine for the first time when water started gushing from the drain pipe! I immediately stopped the washing machine and cleaned up the damage. When I noticed the tub and shower were backing up, I knew I had a clogged main sewer line. Since we are new to the area, we werent familiar with any local plumbers, so we called Roto-Rooter. Josh came out and inspected the situation and gave us a few options with corresponding pricing. The price he quoted for a main drain snaking seemed high at first, but he was there for nearly 2 hours ensuring that the snake was making it all the way to the end of our drain. He took great care in removing and replacing our toilet (to access the drain) and even re-caulked the base. He cleaned up his work area and most importantly, got the job done! It was well worth the cost!
Personnel were friendly, polite, knowledgeable, responsive and hard working. It was a pleasure to have them in our home to remove water and generally clean up our basement.Particular mention should be made of your plumber, who materially contributed to enabling our clothes washer, which had caused the water damage in our basement, to continue to be useful.
We had a drainage issue in our kitchen. My husband called Roto Rooter because they have done exceptional jobs previously for us. A representative came out the same day and gave us an estimate.The work was complete in a very timely manner. The young man who did the work was one of the nicest young men we have been in contact with in a long time. Actually he and my husband had much in common.The work was thorough and relatively quick considering all that he had to do. The young man cleaned up after the job was done which is very important to me.Our home is close to 50 years told so he also explained to my husband what it would take and how it would be done to completely redo our plumbing system. We will always call Roto Rooter.
The service was good but it took the rep half hour to repair two feet of copper pipe. It cost $550!!!!! Rip off.
Several days ago we experienced a waste water back up in our house, it was bad. I called Roto-Rooter they stated they would come to help us deal with our crisis. There was snow coming I had no idea wheather they would even show up. Shortly after that there was a young man at our door. Edvin was here! He turned out to be not only knowledgeable and efficient but respectful and polite. He was determined to solve our issue and he did. Roto-Rooter should what a great employee they have in Edvin. Thank you!
The first plumber realized the job was a bit beyond his skill set,so he called a SR.plumber Peter.Peter is a master plumber who was great to work with. He saw the problem,took time to go to the store to procure the needed parts and did a great job. Thanks Peter.
Henry Cruz from Roto Rooter was exceptional!!! We recently purchased a house and inherited the mother of all clogs. Henry worked his butt off using different snakes and different tactics to unclog the absurd grease clog the previous owners created. He knew it was a massive challenge and at times wasnt looking good, yet he never got negative or gave up. He kept working through it and had exceptional communication skills throughout the process. Henry was a very personable, respectful guy and was an absolute pleasure to interact with as he finally fixed the drain. Any future issues we will without a doubt be calling Roto Rooter and hoping to God we get Henry!! A+++ service
The service technician was not only professional and polite he wore the shoe covers without hesitation when I asked him to do so. He clearly explained the work to be done and the cost and possible problems that could arise. Yes it’s expensive but you get what you pay for. It’s folly to be penny wise and pound foolish.
Called last night at 10:45pm the woman who answered said someone would be here in 2 hrs. She calls back 10 min later saying 30 min so we were so happy. Its now 7:50 am the next morning & no one ever showed up or called to say what was going on!!! We call they apologized and said someone would be here between 8 am & 10 am. 9:50am we get a phone call saying someone would be here In 30 min. This place is the absolute worst!! No one ever showed up or called back & the woman who called us last had the nerve to have an attitude when my husband said someone has been coming for the past 12 hours. Needless to say I WOULD NOT EVER RECOMMEND THIS GARBARGE COMPANY FOR ANYTHING! THEY DESERVE NO STARS BUT I HAVE TO PUT 1 IN ORDER TO POST!
Darrell in Tampa, Fl was awesome! He realized a much bigger problem than anticipated and has got me started in the right direction to getting it solved. He was very personable and professional, and walked me through the process step-by-step. Will certainly request his assistance next time!
The tech that helped me was top notch: fast and thorough and he gave me tips to prevent clogs in the future.
I called them to clear out a pipe in my upstairs bathroom. Miguel explained the process, and was able to fix the problem. The price was a little higher than I expected but he the sink now drains as it should be and he cleaned up after he finished.
Hot water heater died at 6:30pm Plumbers arrived before 7pm. Made a good assessment of problem and made right choice to do job the next day when all parts would be available. Arrived back as promised first thing in the morning and got us back up and running in no time even with technical problems with old house plumbing.
Came at 10pm for an emergency toilet clog. Fixed everything, cleaned up perfectly. Overall very pleased.
The guys who came over to fix my clogged drain were great. They were very professional and polite. I thought the service was expensive. Other than that, Im very satisfied.
They came out on Memorial Day in a timely manner and made sure my leaking water heater was replaced from start to finish. Not the cheapest option, but reasonable, and I was glad they were able to do the work for me on a holiday.
I found the Technician - Joe to be very knowable, warm, and friendly. He answered all of our questions with clear direct facts. He also made us feel comfortable and easied our concerns.
I live in the Tampa, FL area and had roto rooter. Come to my house in tampa. Service was quick, highly professional and the team was highly efficient. Since I had major plumbing problems, the gave me a $95 discount for a separate plumbing issue. Stay away from Benjamin Franklin, they are terrible. The guys at Roto Rooter are awesome and know what they are doing!
Henry is great and goes above and beyond.
I am so glad I called Roto-Rooter to fix my clogged/leaking bathroom sink. Henry C. explained everything to me and he was very pleasant and answered all of my questions. He fixed the problem in no time. They will be my go to if I need to call a plumber again.
From the first call to the final pickup of the equipment, the service was wonderful. I particularly liked that Andre gave his cell phone number in case I had a question. It showed a commitment to service.
I was very impressed with the work and professionalism! I highly recommend Roto-Rooter to anyone with any sort of plumbing issue.
AT First I had a problem with the main sewer the bathtub and the toilet was backing up and over flowing I call Roto- Rooter in queens to set up an appointment then I call and cancelled because I had a plumber to take a look at the problem, he came over to see what was the problem he did his work but the problem was still there when he left, so I had to call back Roto Rooter againMr Dan #1515 came he did a excellent job he was very Polite he told us right there and then what was the problem .Once again thank you guys
I needed a plumber to clear a shower drain that was clogged because the tile layer allowed the grout to go down the drain and harden. I called a plumber that had a special that cleaned any drain for $69. Well when the plumber came out he gave us an estimate of $3800 because he would have to remove all the tile and dig out the old drain. I told him I couldnt afford it and will get back to him later. Well, I thought of Roto Rooter because of advertising I saw. The technician, Mr Mynyr, came out quickly and described the procedure he was going to do and cleared the blockage within ten minutes. The total cost was only $270.Thank you Mynyr.Gordon Wysocki
The service window was 8am-12pm. Our guy came shortly after 8am. He was pleasant, appeared knowledgeable and did the job quickly. Would definitely use again.
The repairman Mark Saunders was a gentlemen. I had a flood in my house and he fixed our problem relatively quickly.Newton, the other Roto rooter employee was also helpful.
Definitely 5 Stars!Our washer line developed a clog that flooded our laundry room and garage. Robert Welch, our service technician, was prompt, extremely helpful and a delight to work with... Thank you very much for your excellent service.
Horrible experience stay away!!!! They will rip you off and then charge your double to fix it! Customer service is horrible and Sascha is the worst manager! Dont call them save your pocket hire a local company!!! Not worth your money.
Very professional and quick response time, even on Christmas Eve! We are quite appreciative.
Plumbing needs made easy. Available 24/7 at short notice you can stop worrying and start living without leaks, blockage or even non-flushing flush! Professional, courteous and efficient service.
Total reviews rating 4.7
199 Reviews for RR Plumbing Roto-Rooter 2023:
Review №1
2022-07-15My experience with Roto Rooter has consistently been high quality over the past 4 years. Every time we call them for service, the folks on the other end of the line seem to value us as customers and make sure they have all the correct information on file. And then, once weve scheduled an appointment, they follow through on their commitments and expectations they set around how well hear from technician on day of service. The technicians they send out always arrive within the window they designate and are always very kind, respectful and above all professional. I cant recommend them enough for sewer maintenance.
Review №2
2022-05-04Easy scheduling online. They get consent before performing services and let you know of the price. Communicated with me the entire time to keep me updated on what was happening and even made me aware of the warranty they had. Offered discounts and deals. Everyone was very nice and explained things in a way I could understand. Will definitely use them again.
Review №3
2022-06-03We had our pipes back up on a house we just bought over Memorial Day weekend. I called Roto-Rooter and they came right out on a Sunday and assessed the situation. Turns out the pipe from the house to the street was rotted. It was a big and expensive job. I asked if they took payment plans and as it turns out, they do! I was approved for credit and they came out the next day (Monday) and spent the day fixing it. I was so pleasantly surprised. And the people who did the work were so nice and helpful. I was expecting a full-on nightmare and it turned out to be a blessing. Thank you so much for the great service. Plus it was not as expensive as I had expected. I thought because they kind of had me over a barrel, they would do what other companies do and overcharge me but they did not.
Review №4
2022-07-07The plumber was nice and provided helpful explanations. The repair was done quickly, they even initially tried to come earlier than I booked but I wasn’t available.The price was definitely on the higher end, so make sure you ask for an estimate. For that price, you get speed and professionalism.
Review №5
2022-03-18Would use them again. Technician was friendly and calming and finally fixed myClog. He was helpful with tips to prevent it from Happening again. He was upfront about the price and was so clean. Even sanitized the work space after. He was wonderful.
Review №6
2022-05-16Miguel was awesome. Courteous, professional, patient and willing to negotiate a bit. Price was still pretty high for a few hours of work, but I would recommend him for any kind of plumbing repair.
Review №7
2022-05-07Jude is the consummate professional, and a really nice guy. He worked hard to fix our pipes and didnt leave until the job was finished. Also, he garunteed his work and would come back for free should we need him. Great service!
Review №8
2022-06-08This is the worst experience I have ever had with any business ever. Please dont make the same mistake I did by using Roto-Rooters. They tried to bill my insurance $2600, claiming that they were at my house for over 6 hours working. Two men were at my house for less than 1 hour, cleaning up from a very small leak. Roto-Rooters lied again and again on my insurance claim. The manager is supposedly on vacation, and I havent been able to speak to anyone about my bill for almost a week. I have to believe that their positive reviews are mostly fake. DO NOT USE!!!!!!
Review №9
2022-03-04Jude was an excellent technician! He arrived quickly and did a thorough job of unclogging our drain. We are so grateful to have our pipes back in working order! Thank you Jude!
Review №10
2022-06-17Had a bad leak under my kitchen sink, Plumber came within two hours and fixed the problem, despite having to maneuver through a tight cabinet door to do so. Professional, polite and reasonable price.