Wheelchair-accessible entrance
Yes
Ruby Has Fulfillment (A ShipMonk Company) in Bay Shore
Categories
Location on the map
Bay Shore, Suffolk County, New York, US
Accessibility
Phone: +1 888-627-6963
Site: https://rubyhas.com/
Site: https://rubyhas.com/
Opening hours
- Monday:9:30AM–5PM
- Tuesday:9:30AM–5PM
- Wednesday:9:30AM–5PM
- Thursday:9:30AM–5PM
- Friday:9:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (35)
Ruby hass is simply criminals in day timeThey took our stock from Easypost to there warehouse than half of the stock still missing after 4 weeks and all our money is missing $3400. Please avoid them if you care about your business. Please do
Ruby Has has been an excellent 3PLFrom the beginning, I have been very impressed with Ruby Has as our 3PL. All of Ruby Has services have been above par, and we are pleased with their responsiveness to our changing fulfillment demands.
Our inventory was constantly miscounted, damaged, and lost. Instead of reimbursing us, they made us pay them for these mistakes or threatened to not send our inventory.Their tech platform crashes at least once a week, resulting in your inventory counts always being off.But Id have to say the best part of working with Ruby Has was when the founder emailed me at 9:30pm asking if I was around....
I have done aerial photography for RubyHas at their locations in Las Vegas, always a pleasure working with them. I just completed a drone project at their new faculty in North Las Vegas. Thanks for the opportunity to work with you.Bill at Sky View Las Vegas
Ive worked with members of the Ruby Has team for the past 4 years and theyve always been responsive, flexible and willing to go the extra mile.
Does anyone even work here???? I have been trying to reach support for the past week- all mailboxes are full and I cannot even leave a message. Email support messages are not responded to for weeks at a time. How can I run a business when my orders are not fulfilled on time?
Ive been able to recently connect with the Ruby Has customer service team team and am satisfied with the results.
Ruby Has is wonderful! They have a great team who have always been very helpful.
Incredible Company! They really have helped our business tremendously. Very professional. Great Customer Service.
Terrible.. called in asking for assistance. Was told to submit my info online to get a quote and I would have within the hour. Called back the next day and was told the only two people who could quote were out of town and not able to help me. Terrible business practices, avoid at all cost!
Great environment setting!
Very Untrained and unprofessional. Doesnt follow OSHA standards. Lots of health risks.
Great staff and they do excellent packaging and shipping.
Fast unloaded but open after 9:30am
Best fulfillment center in the business! Love these guys!
Awesome staff! Clean smooth Process
Horrible and very unorganized.
Because its a great job
Ok
Avoid at all costs
Very unorganized.
Thank you !
Very excellent customer service 👍 👌 👏 👏👏 excellent area 👌 all staff very friendly, An Excellent Company😎 👌
Excellent
My best work experience.
Total reviews rating 3.7
35 Reviews for Ruby Has Fulfillment (A ShipMonk Company) 2023:
Review №1
2021-11-17Any time we have had any questions, Ruby Has was always quick to respond. Shout out to the team they really do provide great service and have a state of the art warehouse in Bay Shore, NY.
Review №2
2021-09-14The people at Ruby Has are great to work with. The industry is growing rapidly, and the Ruby Has teams are passionate about helping direct-to-consumer ecommerce brands succeed.
Review №3
2021-05-05My experience with Ruby Has was simply wonderful. They were always prompt in responding to any questions and they were very accommodating to my needs. I highly recommend them!
Review №4
2020-07-01So I was an easy post customer, and I was part of the transition to Ruby Haas. These poor guys at Ruby Haas were handed over a mess by easy post. Most people dont realize that easy post was on the verge of closing. If easy post was not purchased we would all have had possibly lost our goods. Nick C helped me get straight in this scenario. Ruby Haas is a good company put in a bad scenario by easy post. You guys need to trash easy post on their reviews
Review №5
2020-06-11I do not ever write reviews, but this needs to be said. THIS IS THE WORST COMPANY I have ever had to deal with. I used to work with easypost, and Ruby Has took over my inventory. They have never fulfilled a single order for me, lost inventory and now are unable to send my inventory back to me.This has lost me many orders, time and money. I have talked to a bunch of other companies who are in a similar position. I have begun to look into legal action to get my inventory back. If anyone from this company is reading this, respond to me ASAP!
Review №6
2020-07-07Absolutely horrible. We signed on with them after they acquired the company we were using (EasyPost). After over a month of holding us hostage, with NO ability to operate our business (no inventory, no dashboard, no fulfillment of orders, nearly zero response to our emails, and no ability to reach anyone by phone), we demanded our inventory be sent to us. They did, but it was short by over 50% and are taking NO responsibility and at this time are not even responding to us. They blame EasyPost, and EasyPost blames them. Now, we are completely out. The worst experience. They have crippled our small business for which we have worked so hard on over the past 2 years to establish. Still in disbelief.In response to Mr. Zakinov, I have been contacted, but our case has not at all been resolved. We are still waiting on a resolution from your VP of Customer Success. Further, the information you provided is not aligned with other communications from Ruby Has associates (from what little that existed). Accountability and integrity are the backbone of a strong, ethical company. These actions have yet to be experienced.
Review №7
2020-05-06These guys took over my EasyPost and moved all my inventory without prior notice. This has left us completely out of stock for almost 4 weeks. They dont pick up the phone and take over 48 hours to reply with an email. None over there has leadership skills because any true leader would face this issue and confront it. I have spoken with 3 other business owners in the same situation with them. I can only imagine the amount of companies losing sales and money due to this lack of coordination.
Review №8
2020-01-03We have been with Ruby Has for 6 years and they have been a good partner for us. We have grown a lot since starting with them and they have been able to meet our needs and provide insights for our expanding business. Will recommend.
Review №9
2020-02-13Great sales pitch where they will tell you what you want to hear, but terrible delivery on their promises. They seem to be able to handle low volume but as soon as my volume grew they couldnt handle it and damaged my brand tremendously with incorrect shipments every day and missing inventory. Ive been with three different fulfillment centers in the past 6 years and they were by far the worst. I would not recommend.
Review №10
2020-07-05RUBYHAS IS DESTROYING OUR COMPANY. They have lost orders, overcharged us, and dont answer emails.We are trying to get our inventory out now, but with no communication, honestly dont know if we will be able to. We have talked to some past customers where it took MONTHS for them to get there inventory out; and even then a lot was missing...STAY AWAY if you value your business!