Phone: +1 718-475-5676
Opening hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:8:30AM–5:30PM
  • Sunday:10AM–5PM
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Total reviews rating 4.7

199 Reviews for Safeguard Self Storage 2023:

Review №1


So far great service! I’ve been with them for a month. This is my first storage unit & they’ve been pretty accommodating with keeping me up to date with my rent. Francia & Eddy are nice & informative with any questions I have had! Also great pricing! Another place I had considered near by was going to charge me $80 more for the same size unit

Review №2


I had the most wonderful experience here. Francia Farrell helped me decide on what was the best size unit for me and my needs she was helpful and seemed genuinely happy to be there and helping me. She made a very stressful situation very easy and I would definitely recommend my friends and family to use this place for their storage needs.

Review №3


As someone who purchases storage units that go up for auction, this facility has been one of the most pleasant to work with. As soon as I came in, I was warmly greeted by Francia and within a few minutes I was being escorted to the unit I had purchased. Francia is the best. The paperwork was quickly processed and she was extremely informative. Also, the facility itself was very clean and well kept. I look forward to doing business here again.

Review №4


Francia the Location Manager was amazing. She went out of her way to help us not only resolve the problem but get us set up online and get the account corrected. She was amazingly helpful and knowledgeable

Review №5


The staff is amazing and very helpful. They made it easy for me to pick out a storage unit for the size I needed. I highly recommend this safeguard storage place to anyone.

Review №6


UPDATE: the company reached out to me and gave me a full refund. It took a while but im happy they could understand where this whole situation was unfair.. I updated the stars but if I ever need their service in the future I would have to just go in person instead of doing anything online.Horrible service. I will update this review depending on the outcome of my experience. I purchased a locker unit online that states there was a promotion and there was only a limited units available from their website. On the website it did not specify anything about walking up a ladder and crawling into the unit. I am medically not able to lift anything up a ladder. I personally went to the office to inform the staff this information after seeing the type of unit it is. The lady at the front informed me that she would let the supervisor know and get back to me. She never told me anything else. Today she calls me back and says she wont be able to refund me my full amount because of admin fees and some other fees. I informed her I never used the unit and I even went there to let them know I would like to cancel. She then gave me an attitude and even though I told her I am not medically able to, she questioned what I informed her and pushed it off. I asked her to reach out to someone and she said she would speak to the district manager. This place is basically fraud because she didnt even know what was on their website or knew anything about what the promotion said. She obviously needs training on customer service and as well as how to speak to a customer over the phone. Will update with the outcome of this.

Review №7


The reception specialist (Francia) was extremely nice and very knowledgeable on all incentives.*Facility*Very clean without any ordorSafeguard, the employees at this Facility that are dedicated to your brand and promotes it well.My only complaint if any is that there isnt any music on the elevator. Music makes moving easier.

Review №8


Best customer service available. Eddie made sure that I understood the whole process. Unfortunately they didnt have the size I needed. But would use them in a heartbeat. Theres no fooling around there. No run around. Eddie kept it simple for me. Thanks Eddie.

Review №9


Really awesome facility! Extremely clean and well kept! And talk about excellent customer service!!! Eddie was phenomenal! So friendly and courteous and really tried to meet my needs! I strongly recommend this facility!! Two thumbs up!!!!!

Review №10


I had an issue in which my credit card expiration date being expired and was applied a late fee which got me upset. I contacted Safeguard Ozone Park location and Francia went out her way to assist me and got my issue resolved in less than an hour. Definitely, an asset to the company 😊

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