Safewell Technologies, Inc. in Rensselaer
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Rensselaer, Rensselaer County, New York, US
Site: https://safewelltech.com/
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:Closed
- Sunday:Closed
We contacted Safewell on a Tuesday morning because we were having trouble with our water pressure and assumed it was our well pump. Kelly and team were extremely accommodating and managed to squeeze us in same day! They arrived on time, were very friendly, clean, and explained all options to us. We had a small issue the next day and they immediately came out to fix it. Great service and we highly recommend!
Our faucets started spitting out dirty brown water, we were sure that out well pump would need to be replaced, after discovering that many plumbers dont service well pumps I finally got in touch with Kelly at Safewell and he not only explained how the pump and pressure tank would be dealt with, he also suggested a simple issue to check on before he came out to evaluate it. He was right, the problem was a $35 filter when I would have been desperate enough to spend thousands. I would recommend Safewell to anyone needing well service.
Well dried up in summer when water table dropped. Couldnt shower or run dishwasher. Thought I would have to have new well dug. Kelly saved us. Explained the process and the benefits of his trickle water storage system. He worked with us on a payment plan and was available after installation to answer questions about our new water storage system. A+ work. A+ customer service. No more low water table problems.
Kelly replaced a well pump and pressure tank for us. He asked questions to understand our specific needs and make sure we were getting the system that would work best for us. He explained the options and his recommendation, and was happy to answer questions. Very happy with the installation and cant recommend him highly enough.
We just finished planting one of our fields and our well pump dies. I called around and no one was available or willing to come out. I came across the guys at Safewell Technologies and am absolutely thrilled that I did. They not only made time for me a couple days after I called but they came out, installed a new pump and piping and got us up and running. They told me between 12p and 1p but were at my house well before noon. Friendly, professional and worth every Penny. I would absolutely recommend Safeway Technologies to anyone with well pump issues and or water treatment. Thanks guys!
Our well pump started acting up by continuously running. I labeled the situation as an emergency and HomeAdvisor instantly connected me to Kelly. He was able to figure out what was going on over the phone and some pictures I sent him. He came out the next afternoon, assesed the situation and returned the next day to replace the pump that was acting up. Kelly is a total professional at his work and is extremely knowledgeable. Any well, well-pump or any nature of that work I recommend Kelly at Safewell Technologies to get the work done efficiently and in a timely manner. Thank you for getting us up and running Kelly!
I reached out to Kelly about getting a water test done. He came the very next morning and performed an array of tests on our water. Everything checked out OK, which was good news to me. He was very honest and professional and didnt try to sell me anything I didnt need, which I greatly appreciated. He offered some helpful suggestions for things we could do ourselves to improve our well and water filtering performance, and was on his way. I recommend Safewell Technologies to anyone dealing with well water issues.
I contacted Safewell Technologies for a professional well flow test and to calculate the capacity of my well. Kelly is extremely knowledgeable in all aspects of water wells and water quality. Regardless of your level of knowledge, he will address your issue in an easy to understand context. He goes that extra mile and if needed, will proposed a solution that is very cost effective. True pleasure to do business with.
We had low water recovery for years from our well, sometimes to the point of running out of water entirely. Safewell installed two holding tanks in our basement. Now our water pumps from the holding tanks which are refilled from the well as it can. Safewell installed a whole house filter and infrared system as well. Everything is working well and were very pleased
Kelly and his crew were the best experience we have had with any contractor. They asked questions and listened to our problems and fixed our 6 month ongoing problem from a previous contractor. These guys are real pros. They were very knowledgeable and conscience. We highly recommend them.
SafeWell Tech installed a UV system in my house. They were very responsive, from my first call to the system being fully installed and providing clean water was only a few days. The work was professionally done, only took one morning, and is very simple to understand and maintain. The board mounting of the equipment provides all the instructions needed. Excellent work, I would recommend them for anyone needing well pump work, especially a UV system.
Its rear that I find someone fair and honest and quick to respond when we are in need of an emergency with our home. My husband and I have been having well issues/water issues for quite a while. Recently, our water reserves dwindled so almost nothing making it impossible to do daily chores like dishes, laundry and bathing. We were worried we would have to drill a new well which costs thousands! I called around and got ahold of Kelly from Safewell technologies explaing how urgently we needed a diagnosis. He gave me one for free right over the phone! Then we discussed options to fix the problem, and within a week he was over at our house installing a reserve water tank in our basement. Now, we have 150 gallons of reserve water, our well isnt being bled dry constantly and we can live with piece of mind again! I couldnt say enough about how professional, friendly, and knowledable Kelly was. Worth every penny! And definitely worth telling others about!
Outstanding. Kelly is very knowledgable about jet pumps, pressure tanks, and their connections. Eager to converse with you and match your needs and taste.Articulate. Bright.Also I was having nightmares with the warranty company. Kelly was able to manage approval and payment.Exceptionally talented.
As a professional engineer, I appreciate good workmanship and attention to detail. When I called Safewelltech out to my property, rather than trying the most costly solution first they spent time diagnosing the problem. The result of that effort was the replacement of our malfunctioning pressure switch rather than installing a new submersible pump, a move that saved me hundreds of dollars (or more) in time and effort. Good folks with a focus on doing thorough work, theyve earned my future business if and whenever a future issue arises.
First, Kelly did a thorough examination and analysis of our well water system and provided recommendations with clear explanations.He returned on schedule with his assistant, Lou, and he added the new equipment we agreed on, removed old, unnecessary gear, and made the system much more efficient.He and Lou were both friendly, informative, and professional.
We had been getting a sulfur smell from our hot water line and also had elevated levels of Manganese and Iron in our well water. After contacting Safewell Technologies, they seemed to be the only ones in the area who knew a great deal of how dangerous Manganese can be in your water. Kelly and Lou came over to install an iron/sulfur/manganese filtration system along with the in-house UV system. Their work was meticulous and Kelly/Lou explained everything in great detail. They did not leave until they felt I had an understanding of how to utilize their systems. After installation the horrible sulfur smell has been eliminated! I would highly recommend calling and talking to Kelly, he is extremely knowledgeable and very personable. Thank you Safewell!
Incredible service. I’ll never use another well/water filtration comapny again. Kelly was wonderful he was so accommodating and knowledgeable. He made our whole process seamless. He was available all hours of the day and night whenever we needed him and he will be our well technician from here on out!
Woke up to no water and unable to diagnose the problem. Called Safewell and received an immediate reply before business hours. They responded within an hour and were not only able to diagnose the problem but found that I have not one but two wells, one of which was shot. They gave me a range of prices depending on the depth of the well and once agreed upon immediately began the job. 8 hours later we were up and running with some suggestions for future updates to the system. No hard sell no replacing anything but what was essential to getting water to the house. I don’t know if 375’ is deep but I know it was no small job pulling the line and replacing everything with new pump, line and electrical. It was all Sir and Mam the entire day which is a welcome change. 100% satisfied.
Kelly showed up same day as our pump failed and worked until nearly midnight to get us up and running. He was very clear about what to expect, what he could do for us, what products he recommended and why, and had a great sales presence (*not a heavy hand at all*). Were back up and running now and have a new well problem go-to person. And a great website as well - good information for the times when we dont have a problem but just want to maintain what we have.
What started as a headache saturday morning turned into a great weekend. We woke up to no water, we called Safewell and he was promptly at our house over an hour away ready to replace the enfire pump and system. On a beautiful Saturday morning! Within 30 minutes he was back at our door telling us our water should be back on! It was! Turns out we only needed a new switch! What a trustworthy honest business man! He couldve easily charged us and installed a new pump and system but instead saved us thousands of dollars! I know who I will be using for my well from now on and recommending to everyone I know!
Top rate response and work. Kelly returned my call, assisted me with financing and then arrived at my home to replace my well pump which had finally stopped working. No water is an emergency and Kelly from Safewell Technologies took care of the problem. Friendly and Professional.
I was with Lou and Erick the whole time while they were working on the pump and getting water back into my home. These two men die one awesome job and i would give them Kudos on everything they do. They are smart and i had to shake my head a few times to get the understanding i needed to see how these two men got their job done. Very polite and very sincere about their job and that made me feel great there was honesty there talking with them. You folks out there need help or work done on your house with pump and getting water to your house these are who you want, and i would use these men again if i had to and the owner Kelly he did the right thing bringing up these to in that field kudos to him to.
Safewell technologies quickly responded to and fixed a no-water situation I had that was not related to the installation they did 2 years ago. Cant ask for better service..Thank you Kelly, Lou, and Eric
Pump(which was shot would not shut off and when I shut I off manually would stutter start)was acting up on Sunday he was willing to come out and replace pump that day but did not have a jet pump, and I didnt know were my well was so was unsure if we could use a submersible pump. He came the next morning and replaced it. Due to complications with the well placement and not being able to access well lines to fully troubleshoot the problem with out costing more money than we had, got us water pump up and fully functioning the next day.
From start to finish, professional, courteous, and skilled. Diagnosed the problem, and fixed it when nobody else in the area would take on the job! Always available via phone, and very detailed in his communication with us. Water and well works excellent now, and we are much better off than we were before!Very happy with them, and will be utilizing them for water treatment needs in the future!
Without question the best customer service around. In the middle of an extremely busy holiday season and a global pandemic, Safewell quickly and professionally replaced my pressure switch and had me running like new in less than an hour. Cant thank Kelly and team enough!
They responded quickly to my call and were very accommodating. Very professional and friendly. Highly recommend!
After a week of calling every number on google, I stumbled across Safewell. Not only did they call me right back, they came immediately. They addressed the issue and fixed it upon arrival. They were fast and professional. I am more than pleased with the service we received and will absolutely be requesting their services in the future if needed!
Kelly is a great guy. He went above and beyond to get the job done. I’m in the same line of work, but couldn’t get up to my house to do the job. He knew exactly what he was talking about and did it for a fair price. He even got stuck in a snow drift on the way, and still managed to get the well tank in that night. Now that’s dedication. Highly recommended!
I have had issues with water in the past and having put a new home on our land pretty much made us start from scratch. But Safewell Technologies explained everything so well and made it less daunting they even didnt mind our calls with questions. If I could give a higher review I would as they went above and beyond for us!
Kelly is an expert at all well issues. Second time I have used him and been thoroughly impressed with his work, knowledge, and attention to detail. If you have any sort of well issues Kelly is the guy to call.
Had a problem with our well switching on all the time. Had Kelly come over and look at the problem. He figured out what was wrong, explained my options, and why I had the problem, and how he could fix it. Got it all done within a day and my problem is fixed for a less than I thought it would cost. Kelly is super professional and knowledgable.
Kelly and Lou did incredible work on short notice. They took initiative and walked me through the processes. The volume and quality of work they delivered in one day is remarkable. My family is grateful.
Kelly and crew were efficient and effective. All businesses should aspire to be as good. I contacted them on Friday afternoon, and by Saturday at noon they had completed the job. I highly recommend them!
Kelly came to do a Well inspection on a home I am buying and really took his time and made sure to check everything over, as well as take the time to explain everything. 10/10 would recommend to friends and family
Have my system a couple if years. Had a problem. Kelly talked me through it. As usual both professional and friendly. System worsks great now. I recommend him highly
These guys are the best in the business I called about no water and Safewell jumped at the opportunity to come fix it gave me a time and day on the spot very reasonable and completely professional the guys came out did an assessment figured out what they needed and did the job quick and quality I would highly recommend Safewell for any well needs these guys are courteous and got the job done super fast 100 percent in my book thanks again Safewell
Kelly and his team did a great job.Our well pump went out and they were there the next day!They were friendly and professional.We would surely use them again if we had any water issues!
He was very detailed and explained everything you needed to know about water systems. He is definitely not after your money. He provides great service at reasonable prices. Definitely not disappointed.
Had no water at summer place andKelly responded 10 PM on a Friday night and had the problem fixed by noon the next dayHighly professional and I would highly recommend safe well technologies
I highly recommend Safewell, they are very knowledgeable and were extremely helpful when I had an issue with a Gould’s pump that failed this year. They were very responsive and followed up to confirm this issue was resolved.
These men were friendly and courteous. They explained everything in detail and didn’t leave until we fully understood what was going on. If you need anyone to come in and help you with your system this is the company that you want to come in and do it.
Kelly was thorough and took time explaining things. It turned out that the issue was not related to the well, however he was able to find a solution to the problem. I highly recommend him for any well related issues.
We had a problem with our water system and they came within hours and fixed it fast!! Very easy to deal with!! Would highly recommend them!!
Called on a Sunday night and they were there to shock my well at 10 a.m. Monday morning. Awesome company!
The installation was great, they simplified my water system and solved my issues.
Professional and passionate about there work truly a pleasure working with these guys
Kelly was very knowledgeable and professional. Highly recommend!
Great job. Arrived quickly and even explained what he was doing !
Total reviews rating 5
59 Reviews for Safewell Technologies, Inc. 2023:
Review №1
2022-05-23Not sure if two star would be even appropriate for the company and its owner Kelly.I have a well system where the well is placed down the hill from the house. when the switch demands the water, it kicks the pump and water travels from down the hill up to our home. Same as any other system. There was a water pressure problem about 6 weeks ago at our home and i called Safewell (Kelly). He did not respond for 24 hours and then finally called and showed up at our home. Said there is a problem with the tank and pressure valve and fixing that will solve the problem. When i told him to examine the whole system before we replace the tank and the pressure valve, he said, i need to trust him more and that he has been doing this for a long time.Never judge a book by its cover. I agreed, my mistake. After spending upwards of a thousand dollars, the problem was not solved. The entire crew is clueless as to what is going on. I was told that now the pump is going bad, so replace that. Their theory is start replacing everything and eventually something will work. Kelly lowered the pressure for the pressure tank saying the cut off switch will not work and it will kill the motor.While i was examining the entire site, we realized that their was a water leak in the PVC pipe that runs underground from well to our home. Simple fix, called an excavator who found the leak and fix it. Something that any well guys should have made some effort to look at.I call Safewell that the problem has been fixed can you raise the pressure back up? Someone who use to talk about customer service and standing behind their work - now tells me to bring the pressure back to where it was which he forcefully lowered, i will have to charge you. This is someone who had a wrong diagnosis of the entire problem, who was wanting me to change the pump which is till date running absolutely fine.I am professional and i run an IT Company out of Albany. I went with these guys because they are a small company and i can relate with them. But sometimes going to an expensive guy is better than going to someone who will charge you little less but does not know what they are doing.I am fully aware of the fact that Safewell will write their own story because thats where the focus is. What they fail to understand is that no customer writes a negative experience unless they truly had a negative experience.You may ask why two star and not zero - because kelly tried to salvage the situation but a clueless person can only do so much! Alas, they wanted to serve the entire community of 13 families here in Altamont.Caveat Emptor!!
Review №2
2022-04-11I bought a house, moved in, and the water stunk of sulfur so bad it was nauseating. I called Friday, they came Monday and perfectly installed an AIO unit and a new pressure tank. They came later that week on Friday to upgrade my garbage UV filter. All done beautifully. Then when I had my hot water tank upgraded to a tankless (by a plumbing company) my well pump stopped working properly. They came and investigated with me to figure out that the plumbers had replaced a breaker with 2 smaller ones (not how electricity works) and everything was perfect! Quality work the first time and it shows!
Review №3
2022-04-14Very helpful over the phone. Kellys trouble shooting and suggestions enabled me to make the repairs on my own, saving me thousands of dollars that could have gone in his pocket. Thank you.Do yourself a favor, call Kelly at Safewell Tech. first
Review №4
2022-08-01The team performed an excellent job, and explained the new system very well. They even answered further questions I had over the phone after the job was completed. Excellent customer service, I am very impressed. Thanks!
Review №5
2021-01-12My family purchased a home with an extremely challenging well water situation. For the first several months in the home, the availability and quality of our water was tenuous at times and non existent at others. We recently contacted Safewell to review and reconfigure our system, and every single aspect of our interaction was top notch. Kelly was immediately responsive and continues to be engaged with follow up visits and calls, including on nights and weekends. He and Lou assessed our situation, quickly presented several well-thought-out options, and had us in better shape than ever within 24 hours of their visit. The work Safewell has done has alleviated so much stress from our family, and I could not recommend Kelly and Lou highly enough to anyone who is searching for quality customer service and creative, effective solutions to their well water system.
Review №6
2022-02-02Kelly, Mike and Eric were professional and extremely informative and took their time in looking at the system we have and figuring out the problem and explaining what we have and what was wrong with our system. In 12 years they are the first company to take the time to explain what was wrong and what they were able to do to fix things. Highly recommend to any one looking to have their water systems looked at.
Review №7
2021-11-10Honest Sincere Helpful Reliable 100%My attempts to get my well fixed by several other businesses, I wasn’t a priority. No show no responses !Safewell Technologies I emailed in my problem and very shortly after hitting send, the Owner Kelly called me himself ! He had such understanding it was about ME. not him or his schedule. His honesty about what I needed ( actually text pictures to him) he took the time to explain and provide options, finally 11 days without water was coming to a end!Kelly definitely went out of his way to help me fix the problem not just bandage it! It was important to him that I had water asap, Him and his Teams ambition to help have the proper equipment and afford what was best for ME is to be commended!I’m so appreciative of this experience and you’re going to see yourself you are an individual to them. YOU matter ! You won’t be disappointed, they value their work and customers ! Amazing !Thank you !
Review №8
2021-09-30Safewell Technologies is the total package for your well needs. Ive worked with several well companies in the past and no one has demonstrated more expertise in this field to me than Kelly. Not only did he get us completely comfortable with our well system and its unique features, but he accommodated our urgent needs without hesitation which was essential to resolving our problem. Safewell will be our partner for life, hire them and Im sure youll quickly see why!
Review №9
2021-08-17I recently had Safewell replace my pressure tank, switch & associated plumbing. From the beginning, the communication was amazing! I received a call from Kelly within 5 minutes of submitting my problem online late on a Saturday night. He asked for some photos of my situation and within a few minutes he had me on the schedule for 3 days later. He sent me a text the day before to confirm & he told me the names of the guys he was sending out. I received a call on the morning of my service to let me know they’d be about 30 minutes later than they had planned. Erik & Lou arrived almost exactly 30 minutes later! They both worked quickly & efficiently to replace my pressure tank & make sure no water remained behind. They left the work area cleaner than it was before they came! I was more than impressed with their professionalism and the quality of their work. I hope I don’t ever need to call them again, but I wouldn’t hesitate if the need arose! I would highly recommend Safewell!
Review №10
2020-06-30We contacted Safewell this month with a lab report on our water that indicated a number of issues, including contamination and hardness.Kelly analyzed the report and followed up with a phone consultation where he patiently and thoroughly explained a few potential solutions. He also made a special trip to our house to do additional tests, rule out other problems, and further narrow down our options.Only a few days later, Kelly installed our sanitization and softening systems. Kellys work was thorough, efficient and very professional. You can really tell he takes pride in what he does.Because of Safewell, were incredibly pleased to report that our water is now crystal clear and the unknown smells are gone!Kelly has since been extremely responsive to our follow-up questions. I doubt well have to reach out in the future -- not only because of the quality of the work, but because Safewells system has easy-to-understand maintenance instructions right on the unit. If we do have to reach out for whatever reason, I know well be in good hands.We are incredibly happy we went with Safewell and thankful for the excellent work Kelly did. We highly recommend Safewell to diagnose and fix any issues you have with your water quality.