Appointment required
Yes
Sammys Auto Repair & Collision in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 716-854-5441
Site: http://www.sammysauto.com/
Site: http://www.sammysauto.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (53)
Outstanding service and professionalism. I have been taking my leases there since 2015 (rear-ended once, and had another collision that wrecked my rear passenger door and quarter panel) and I recently purchased a 1990 Jeep Wrangler that they also brought back to life for me! I tell all my friends and family, theres no other place in Buffalo like it! Sam has a friendly staff up front and some very experienced technicians in the back. They also have a Hertz station setup for easy rentals when necessary. Next time youre in a pinch with your vehicle, check them out!
Everytime Ive brought a vehicle in, theyve had fair and consistent pricing. Excellent mechanical work and collision work to match. If I could rate this business higher than 5 stars I would. 10/10 would recommend this as your go to mechanic and collision professionals.
People Beware!! My elderly mom was completely taken advantage of at this shop. They desperately picked her vehicle up at the end of March 2020 and kept for 3 months with no communication with my mom. Finally on June 12th they called for my mom to pick her vehicle up charging her a woppin $1500 for unauthorized repairs. To make a very long story short my mom complained to the nysdmv and they discounted the bill. My mom left Sammys with an engine light on and white smoke. Sammy said the engine was shot why would they put a band aid on an engine that was shot. They also misplaced my moms wheel caps. Terrible Terrible Business!! Rating this shop a 1 star is being generous!!
I came to Sammys because Ford Performance required a part, a cold air intake to be installed either at a Ford dealer or at an ASE certified shop. Ford quoted me almost $300 of labor, whearas this shop charged me under $50 for their professional installation. The front lobby is beautiful and the staff are all friendly, they even gave my car a quick wash!
Sammys is a fantastic repair shop in the city and Ive been going there ever since I moved to the city in 2006. Theyve done work for me both small and large, for all my cars, from the odd sound, to once a complete rebuild after an accident. My cars run well, and its all down to them. Thanks!
This place is a nightmare had my moms Buick Enclave since late march and couldnt figure it out did a timing chain came to pick it up in June was smokin like a chimney. Make a long long story short did unauthorized repairs and charged my mom and ripped off the warranty company. Just getting vehicle towed to another shop in September to fix the issues
After getting into a car accident, I chose to take my car to Sammys for repair. I am SO IMPRESSED at their courtesy, speed, and wonderful service! I asked for an estimate to repair minor damage to my car that was un-related to the accident and Sammys fixed it ON THE HOUSE! Definitely a repair shop that cares about their customers and isnt in the business of ripping people off. Everyone at the front desk was very kind and friendly as well. I highly recommend Sammys for all of your auto repair needs!
I just picked up my BMW Z4 from Sammys. They did such a beautiful job, 5 stars is not enough, I wish I could give more! My car was involved in a hit and run and had some collision damage, but the paint on the remaining portion of the car was not perfect, so I decided to have the entire vehicle painted, which ended being much more work than met the eye. Sam and his team worked hard to remove the pings, road dust, additional damage, etc. They also did additional work to make sure the car was absolutely perfect. I also believe he did the job for a great price and I know it was not easy. Oh, and the car was perfectly detailed when I picked it up. Thanks Sam, Max, Mary Lou and team for your service. I will always recommend you! (photo to come)
Every time I have brought a vehicle in for service the staff is very polite and their outstanding service is very professional.My vehicle always come out looking like brand new again.
Very effecient fast and thorough. I was able to get serviced the same day I called. And they washed my car which I was not expecting. Great service, friendly people!
I mentioned my cars exhaust system needed checked and also a oil change. They called and said it needed a pipe (not saying it was the catalytic converter). They called later and said a sensor was broken when the mechanic attempted to remove the pipe/ his fingers were too large and it needed replaced. When I picked up the car the cost was over 200.00 what I was quoted. I read the receipt and it read catyalic converter and sensor. Had they told me it was a convertor I needed from the beginning that would have given me the option of shopping for a price. I asked why they charged me for the sensor since they broke it and he shrugged his shoulder. I paid my bill and called bbb and its in writing they were not truthful in their business dealings.
(This was meant for the Niagara Street location. My mistake)Theyve got a new regular and recommendations to others.1. No nonsense: Came in recently for an oil change, brake light repair, and inspection. I tend to be wary whenever getting basic services for my car, because as many auto shops will aggressively up-sell or refuse to approve inspection without thousands of dollars worth of unnecessary repairs first. Other women will be even more familiar with this. They were straightforward and prices were more than reasonable.2. Professional: The two women at the front desk were polite and personable. I was in and out after about an hour, which was what they estimated.3. Added bonus: The waiting area is welcoming, clean, and has incredibly fast wi-fi if you decide to wait for your vehicle.
Didnt inform me on the deposit for my rental, but it wasnt a deal breaker. Id continue to deal with them.
Very personal service and one if the best waiting rooms in WNY
Very professional and thorough. Seem to have a lot of business every time I go in for an oil change. Owner bought coffee from McDonalds for the entire waiting area on a particularly busy day .
Had great customer service here! Honest and quality repairs. Plus one of the collision technicians are very friendly and good looking :) always a bonus
Hands down the best auto repair in the Buffalo market. Honest, fair, combined with fast service, hallmark just a few of their qualities. Wouldnt go anywhere else
Been a customer for years..integrity and an honest assessment..he wont sell you something you dont need ... sometimes a harsh assessment is something you wont want to hear,...,I call it a valuable service..... sugar coatings are found in candy stores
Wish I can say the same thing....but I took my car for detailing and it was the worse I had to take it back..than I wanted my back lights tint and the work was not done and damage was done to my car.i have send pictures and e-mail and they have not get back at me...I’m given time for some one to get back at me soon...to fix this problem..
Ive have had work done here and my wife has also . And every time Ive had work done I must say that I am always pleased ! Keep up the good work guys !!! 👍👍
Total reviews rating 4.3
53 Reviews for Sammys Auto Repair & Collision 2023:
Review №1
2021-12-29My daughter lives in Buffalo and I do not. She experienced a problem with her car and asked me for help. Her car was inoperable on a buffalo street and needed to be towed to Sammys and fixed. Sammys was awesome to work with, recommended a towing service and repaired the car quickly and at a very reasonable price. They provided excellent communication throughout the process and met the needs of me being remote. I highly recommend them and they will become my daughters go to place for future automotive needs.
Review №2
2022-03-17My Volkswagen had a few problems that sort of all came to a head at once. Was looking for places and Sammys was just a few blocks over from my house. They were able to take it in within a couple days, ordered a part, and got it back the next day. Lots of issues fixed, and it seems to be running excellent! Max was especially helpful and answered all of my questions. Will definitely recommend this shop to anyone in the Westside/Allentown area. 5/5
Review №3
2019-05-20Max was a pleasure to deal with. Great little but big mom and pop auto shop that really takes care of customers! Convienent location, great staff, and expert auto repairmen. Dont be afraid to stop in here for estimates and trust everything will be done and will be done right! Had to add more.....they washed my car and barely charged me anything for something triple A was going to charge 475 they charged 34$..... wow 🔥🔥🔥
Review №4
2021-10-31I took my 2019 Tahoe in for front end damage repair . This shop coordinated everything with my insurance company, including a Hertz rental vehicle. When I picked up my vehicle, the collision repair was undetectable. The paint work by their paint sprayer was blended so well that it was impossible to notice that there had been any repairs done. Highly recommend Sammys for collision repair. My vehicle was ready when promised and very pleased with their work!
Review №5
2021-12-03What a great place with great people!!! I dropped off my RX350 after one year of driving around with duck tape holding a piece of siding in place and a bunch of scuff marks on the front bumper. Two hours later I came back and the vehicle looked brand new AND it was washed. What a great place with great people! I highly recommend.
Review №6
2022-06-21Customer service rep. Has a very nasty attitude Very unwelcoming and very Rude. Never going back. The front end of a business is the face of your business.
Review №7
2022-03-15Excellent service! Pleasant front office people and they even washed my car!?
Review №8
2020-12-30I came here because of the good reviews on google and it did not disappoint! Everyone was very pleasant and they were able to get my part and fix my mirror same day! Max did a great job and was very pleasant to deal with. Ended up being much less expensive than initially quoted and repair took less time than expected. Definitely recommend and would definitely come back here (although hopefully I don’t need to 😬)
Review №9
2021-11-03The work to my vehicle was done way before expected completed time. The staff was very nice and helpful with all of my questions and kept me up to date.
Review №10
2020-01-29I would absolutely recommend Sammys to anybody I meet. They do amazing, quality work at very reasonable prices. They definitely know what they are doing and you can tell them over the phone what your car is doing and they already have a very good idea of what is going on. They go above and beyond to take care of you and I would go back time and time again. 120% satisfied