In-store pick-up
Yes
Sayville Bike Works in West Sayville
Categories
Location on the map
West Sayville, Suffolk County, New York, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 631-589-0009
Site: http://www.sayvillebikeworks.com/
Site: http://www.sayvillebikeworks.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:10AM–3PM
Comments (59)
I got my first bike here back in 2002, and my son got his first bike from the shop today. Still just as good as it was back in the day, very friendly, great selection, definitely go to them!
I purchased a Tuesday cruiser for my wifes birthday. It was purchased during the pandemic. Great experience with the staff over the phone and eventually at the shop to pick up the bike. Very happy with the shop and the bike.
I called them after having 2 bad experiences with bike depot and they stayed late to accommodate me and my cannondale. And then rather than selling me unneeded parts they filled my tires for absolutely no charge. Very professional service, and courteous. Stay away from bike depot and drive the extra mile.
Genuine, friendly, professional, classy, helpful, and fair. Do not buy a bike online or at a big box store! I walked in with my kids age and heights and Mike took it from there. Could not be more confident with the bikes I purchased!
If I could give them zero stars I would. I dropped my bike off to be fixed and they said it would be done in a couple of weeks. I went 3 weeks later because I hadn’t heard anything and they said it would take another week..after waiting a solid MONTH and not hearing back I went to the store and Jeff was EXTREMELY rude. He never even apologized for me being without my bike for a month and I insisted I didn’t want it there anymore (it was buried in a storage shed) and I brought it to another bike shop that will have it fixed in ONE day. Never use this place!!
I brought my bike in last year because they had a great offer on a tune up that included repacking the headset and the bottom bracket. The bike was 25 years old and I thought it was a good idea. The first time I called for an appointment the owner said they were too busy and to call back in a week. I did and spoke to an employee who told me to bring the bike in. When I did the owner was there and tried to talk me out of leaving the bike because he was too busy. I told him I wanted the bike done and would wait however long. He asked if anything was wrong with the bike and I told him the back brake was making noise. He called me three days later and said the bike was done. The back brake had been adjusted but the front brake was still loose and the headset had miraculously be repacked without any of the rust on the bolt having been displaced. A week later I rode with a friend who had a chain checker and my chain needed to be replaced. IMHO I was charged for a tune-up that was never done.
Great customer service, very knowledgeable staff, affordable prices, Good location, my kid really like this bike store.
Stopped in just to get some info. Jeff and Mike were good to deal with. A father and young son walked in and wanted a bike....less than an hour away from closing and the bike had to be built. At first they said they would pick it up the next day but you could tell the kid really wanted it for the next afternoon. Jeff asked Mike if he could get the bike done and Mike responded We can do anything Jeff told the father to go grab a bite and it would be ready that evening. To me, that is taking care of your customer. The kid was ecstatic.
I just picked up Biria bike, I am so happy right now! I have been unable to ride due to surgeries and radiation therapy the bike is a home run! The people at the shop outstanding overall no hassle fabulous experience!!!! I totally recommend the bike and the shop.
Just took my first ride on my Raleigh Venture from Sayville Bike Works. I havent been on a bike in over 20 yrs. They gave me the perfect bike! Its a great ride and a perfect fit for me, XS, being so short. Love it!! I will have to visit the shop for some accessories!! Thanks guys really love my new ride!
Ive been doing business with Sayville Bike Works for years. I bought a Mongoose mountain bike here about twelve years ago, and it is still in great shape, after years of frequent use. The owner is very knowledgeable. Sayville Bike Works is the best place to purchase a bicycle or bicycle accessories, and also the best place for having repairs done. Every time Ive come here for a repair, my bicycle has always been fixed within a MAXIMUM of two hours after bringing it in. (On other occasions, Ive been in and out within fifteen minutes!) The service is always very professional and honest. If you are anywhere near Sayville, this is definitely the best place to go for bicycle purchases or repairs.
Best bike shop ever. The staff are very knowledgeable about bikes and choosing sizes. They also have the lowest and fairest prizes. The bike I bought was 100 dollars cheaper at this bike shop compared to the Babylon Bike Shop. Overall an amazing bike shop.
Jeff and Mike are the best out there. Super fiendly, no pressure atmosphere. Mike introduced me to the Cannondale line of hardtail mountain bikes that they mainly carry. I shopped a few other places just to get an idea of what other bicycle manufacturers had to offer, but when it came down to it I knew my purchase would be from Sayville Bike Works, no one else even came close to the level of service i received from Sayville. Jeff really took care of me throughout the entire shopping process. I will recommend this business to everyone in the market for a new bicycle.
Great shop, the owner let me come back for a free tune up after they had assembled a bike that I did not even purchase through them. Friendly, quick, would recommend to anyone.
I like the service that Jeff provides. Three days ago there was a rechargeable light, a must-have. It has more lumens than my current Bontrager lamp. The bike was inverted three hours earlier to change a flat before a ride with an SBRA group. The mount snapped off with my gps/cellphone holder affixed to the light. I bought the new, rechargeable lamp for only forty-five dollars after the ride. It is much brighter with a flash pattern that gets your attention. The older light was adapted to a spare mount at home..I shoved it in to fit. Now my Trek has two powerful lamps to get the attention of less-skilled, inattentive drivers. SBW is along the train line nearby and the bus line that runs past the shop in case of a mechanical breakdown. It should be called The Sayville Cycle Triage Unit. Some equipment is pricey and some affordable for the less-financially endowed. I am not that well-endowed, yet a loyal customer. Should I edit that last sentence? Nah, leave it. Someone will be amused.
Jeff and Mike are the BEST, period. Honest, friendly and extremely fair on prices. Whether your buying a new bike or bringing your bike in for repair. Go to Sayville Bike Works!!!!!
What else can I say. Jeff, Mike and everyone else there are fantastic. They treat you like family. Very knowledgeable, helpful and willing to go the extra mile to help you with your biking needs. Couldnt recommend this place more.
Its the best place around hands down.The owner is just a great guy always looking out for your best interest. Every time Im in there for something quick its hard to leave because everyone is so friendly it quickly becomes story time. Awesome place and awesome people.
Jeff is excellent, family friendly store, great employees professional Knowledge bike tuning repairs and sales. Love it the best!
Went to buy a cone wrench and a new cone. The wrench was $10, and since they dont sell cones, the guy let me take a busted wheel out of the garbage, for free, for its cones, which is pretty neat.
Excellent bike shop highly recommended. Always helpful and great service.
Absolutely awful customer service. They just want to make money and do not care about their customers. Extremely RUDE! Will never go back and will be telling everyone I know not to use them.
Great service & fair prices. Owner Jeff will not let you down.
Great customer service let’s you change the bike to your fit needs
Good people. Always honest and willing to help without being pushy. They take the time to talk to you and make you feel comfortable.
Very knowledgeable and friendly you have labor and parts included for a year 👍
Friendly, helpful, practical, and good prices. Glad to have stumbled onto their shop.
I spend alot of time at this shop because of how great it is. The service and workers are unlike any other shop.
Falsely accussed me of stealing everything they sell is overpiced and they just want ur money
Lousy customer service
My favorite!! Best service, best prices. Always fair never square.
This is what a neighborhood bike shop should be like.. knowledgeable, friendly, and interested
Nice bike shop with friendly staff
Owner is great, lots of bikes and equipment.
No problems very knowledgeable and professional.
Always threre to i help me, guys are great.
Best bike shop on long island.
Excellent experience here and knowledgeable staff!
Great service,great people and very knowledgeable
Great workers, recommend for anyone
Awesome service..great people..
Always impressed with knowledge and service
Friendly and Helpful!
Great shop and staff.
Best place very friendly and helpful
Amazing service and ect
Great place greater people.
Honest shop.
Friendly and helpful
Total reviews rating 4.7
59 Reviews for Sayville Bike Works 2023:
Review №1
2021-04-25Best bike shop on the island by far! The staff is extremely dedicated and passionate, they thrive on delivering the best bike shopping and repair experience possible. They are always willing to go above and beyond for their loyal customers and community. Always support local businesses!
Review №2
2021-12-07I am now 37 but I have been coming to this shop since I was 12. Jeff is a legend and his passion hasnt faded in all these years. I went in today to set up building a bike for my Mom. Things have come full circle. Best shop on the Island. Friendly and knowledgeable. This place is an institution!-Anthony
Review №3
2022-04-23Jeff was terrific and incredibly knowledgeable. Had everything I needed and then some. Would absolutely recommend to anyone in the need of bike anything.
Review №4
2021-04-22Consider buying online before buying at this shop.I bought a trunk-mounted bike rack from this shop, did not like how it held my bikes (they rubbed against each other), and the owner refused to take the rack back even for store credit although I had the rack for less than two weeks and used the rack only to drive one mile to show him how my bikes fit on the rack. I contacted the manufacturer (Saris). They told me if I had bought directly from them they would have taken the bike back no questions asked.I was able to sell the rack privately for $50 less than I paid, which was worth the loss: thankfully, Ill never have to deal with this bike shop again.
Review №5
2022-06-08Love this shop! Have purchased some parts in the past, had some maintenance done a few times, and just bought a bike from them. Great, friendly service every time. I cant say enough positive things about them.
Review №6
2020-02-23They sell really great bikes that are fun to ride. Their repair work and tuning services are of top quality. I recommend “Sayville Bike Works” to all of my friends and family.This neighborhood bicycle store is a MUST for any Trek bike enthusiast and even a great place to go if you aren’t quite sure what kind of bike you are specifically looking for, they will give you the information you need to have you happily riding the perfect bike for your needs and budget.This bike shop is owned and operated by the most friendly and knowledgeable people. (Jeff and his son Mike) It is completely worthwhile to come here for any of your biking needs, especially in a day and age when supporting your local bike shop has never been a more important endeavor.
Review №7
2021-10-03Shopping for a bike... as soon as I walked in, I was greeted by Mike who walked me through my options... friendly and courteous... still considering my options but they get a 100% thumbs up...Listening is the biggest part of customer service..
Review №8
2020-02-13The owner Jeff is nice enough... but when the part he ordered (and assured me would fit my bike) doesnt fit he tried to make me keep the part and not refund me my money. I convince him that Im not going to keep a part that doesnt fit so he begrudgingly gives me a refund if I cover the return shipping. He then calls me a few days later with a $40 estimate on shipping to and from the store (this is a 4 x 8 rectangular box with the part mind you). But I realized fighting with someone that does business like this is not worth it so I accepted the $40 shipping charge. I would recommend being very cautious when ordering parts through them.
Review №9
2017-11-21Absolutely great bike shop, I went in for two little valves for my cannondale and left with a wealth of knowledge on how to properly convert my bike to tubeless. Jeff spent at least 20-30 minutes with me explaining the pros and cons and made sure I fully understood what was involved. He took the time to make sure I had the best experience possible. He very easily couldve just sold me the valves and sent me on my way but instead he gave me an education and made sure I had the correct wheels, tires, sealant and every other thing involved going tubeless. Not many businesses go over and above like that but Jeff certainly did. Very cool dude with a very cool shop. Will definitely be back soon!! Thanks again Jeff! Everything worked perfectly
Review №10
2021-10-27Took my Specialized road bike in for a cable fix, new tires, new chain & cassette. Just took it for a spin and it hasn’t been this smooth since I first bought it!