Delivery
Yes
Scheman & Grant Hardware in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Offerings
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-947-7844
Site: http://www.acehardware.com/store...
Site: http://www.acehardware.com/store...
Opening hours
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–4:30PM
- Saturday:Closed
- Sunday:Closed
Comments (38)
Has the worst customer service. I usually do not write review but I have to do so in order to protect the future customers.
I dont like that this store is in the middle of the street, i kept getting run over when i was purchasing my drill master 9000
Well stocked store with a good assortment of supplies. Friendly, knowledgeable staff are always willing to help. My office is across the street, and we all shop here.
Rude and unwelcoming. Stood at register for 10 minutes before anyone bothered to help me. 10 days for exchange came in on the 11th day after a holiday closure and no one would help me at all. Store is cluttered and dirty.
They really have very very bad costumer service at the cashier place i buy a painters pants and i went to returned back as same they sale to me in a plastic bag no even try the pants in ten minutes i went to returned they wont give my money back i lost 40 dollars because i dont know they policy, and they do not give options ,they cashier she was unhelpfull,even the manager fat do name doug he dont do anything to help me ,,is not a good store,,to deal with,am very upset ,
Great place to find any hardware needed for home or business.
I love going here. Customer service is knowledgeable and helpful and theyre good at figuring out what you need.
10 minutes on hold to find out if they have flat washers only to get hung up on.
Please buy online or use other store. This store has no ethic nor customer service
There maybe a couple of hardware stores in this area but do yourself a big favor and go here 1st Family run store really friendly amazing service huge selection
Very expensive and the worst customer service
Good hardware store conveniently located. Customer service is good but expensive in comparison to wholesale stores
Amazing sales people and extremely helpful, i will shop again.
Always have what I need. Helpful people. Informed employees.
Always have what I need. Great hardware store
Great selection and friendly, knowledgeable staff
Good hardware store staff are knowledgeable.
Great Service. Got exactly what I needed.
☑️☑️☑️
Poor customer service staff is rude and condencing
Very helpful
Got screws.
Very good
Staff,was great.
Good service.
Good place
Very good you can find everything
Dont find what you were looking for
Total reviews rating 3.8
38 Reviews for Scheman & Grant Hardware 2023:
Review №1
2021-09-24Everything is super expensive and has the worst customer service at all. Especially, the front cashier lady has disgusting attitude. I bought two toilet seats after showing them the picture of my existing product. The staff pointed out one for me and obviously it didnt work because he didnt even look at the pictures seriously. Then, they refused to get me the refund by stating no body in NYC will take the refund on toilet seats, which is a full lie. The front cashier lady even threw the box at me with the attitude. I asked her in good manner and thats what I got in return. Although they finally refunded one toilet seat after all, I still wasnt satisfied in customer service.
Review №2
2018-10-08Ordered paint waited 45 minutes and than they told me they messed up the paint i asked for a refund abd got an attitude from the front desk also she called everyone a retard would like her to get fired(shes in the pictures)
Review №3
2020-07-07Everything is super expensive. Twice the price at home depot or lowes. Also they will not return or give any store credit. My employee bought two wrong tools ( a level without a ruler and a T square instead of buying a level with a ruler which i had sent him to get ) and I went back to return or get store credit for them after the weekend ( within a couple of days ) and they bluntly refused to do anything about it. Rude customer service. I wouldnt recommend this place to anyone because there are plenty of places in the city who value customer service more.
Review №4
2015-08-25Im always impressed by the customer service. There is often someone waiting at the front ready to point you to wait you need without getting all sales-y. They have an excellent selection of fasteners and other hard to find pieces and parts. And I dont think Ive ever had to wait in line to check out. I can run in on my lunch break, grab what I need and go. Love this place.
Review №5
2021-11-19I had a problem and Doug went so above and beyond to help me fix something they dont even normally do. This place was wonderful. Please go here!
Review №6
2016-07-13The manager told me I couldnt return a couple of $12 fans I purchased yesterday. He told me i definitely cant re-sell this one because the little paper/metal tie wasnt on the cable securely. However, he was happy to steal them back from me for free when I said I didnt have a use for them. I walked out without the fans, with $24 less dollars in my pocket, disappointed in humanity.
Review №7
2019-10-29Just purchased a plunger and was looking for the best one. These guys were very helpful and got me in and out in less than a minute. I didn’t think that was possible but bravo.
Review №8
2019-10-26Extremely rude staff! I had called ahead and told them I am on my way and that I needed something urgently. I got there at 3:46 pm (after a subway ride and running for 4 blocks) and the store was supposed to close at 3:45 that day. The staff literally slammed the door in my face and when I said I had called ahead they shrugged and said that means nothing and turned around and walked away.
Review №9
2019-07-15Im always in a state when I shop here as its normally after long international flights, and straight to setting up a trade show! I LOVE how helpful, and compassionate all the staff are, and I come back every year!
Review №10
2016-11-08Use these guys all the time for my home needs and small business. The whole staff is incredibly inviting and helpful as well as knowledgeable. Neighborhood hardware store makes you feel like your not on 8th Ave. I highly recommend them for your painting, lighting and all hardware needs.