Sears Appliance Repair in Albany
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Albany, Albany County, New York, US
Site: https://www.searshomeservices.co...
Related: clock repair
- Monday:9AM–10PM
- Tuesday:9AM–10PM
- Wednesday:9:30AM–9:30PM
- Thursday:9:30AM–9:30PM
- Friday:9:30AM–9:30PM
- Saturday:9AM–9:30PM
- Sunday:9AM–10PM
Sears Appliance Repair in other cities:
The Sears technician, John arrived as scheduled and we said our hellos and then had me explain what the problem I was having with my lawn tractor. He then reassured me that he would be able to fix the problem (a broken mandrel) and proceeded to do his work. He worked diligently and continued to speak with me about what he was doing. Soon after he was finished and he cleaned up the job site and said if I had any other problems to contact Sears for another home repair. I am very happy with my Sears contact and plan on continuing it when the time comes for a renewal. I hope that Sears will recognize John and he should be commend for the wonderful work he does and is a credit to Sears Home Repair service. He did leave me with one fantastic quote...lighten up Maynard...ack: Guns n Roses.
The actual man that provides the service is great. The rest sucks. We had an appt the week before between 8 and 12, at 11 hadnt heard from anyone. Called and 3 different people couldnt help me. Told them I had 2 verbal confirmations and still no one could help me. Was told someone would show up. Needless to say no one showed up. We had planned our time around this and yet they didnt care about that either. Would never recommend Sears for their service. Will definitely look else where for products in future
Repairman arrived in a branded vehicle and was in uniform. He presented a professional and courteous affect, was knowledgable and confident in his approach to the issues with our refrigerator repair problem.He knew immediately what to do, how to do it, and accurately described how long it would take to reconcile the issues. He fully explained his approach, how much it would cost, and he ensured that all of our questions were addressed before proceeding.Ultimately, he reconciled the problem, left the work area clean and orderly and fully completed the job.He was terrific, and we would use the service again and recommend its use to others.
41/2 stars. Arrived at the beginning of the scheduled time. Neat and courteous. Service man recommended that I get a reinforced water supply hose vs a plastic one. They did not carry the reinforced hose and asked if I could do the repair myself, once I saw what was needed - yes, I could. He would have replaced what was there if I had insisted. 5 stars if they carried the recommended parts but give the repair man 5 stars for giving me a quality recommendation.
The technician called early morning to confirm the two hour window of time that he would be arriving in the afternoon. He then called about an hour before he arrived to assure that I would be home. He actually arrived early, introduced himself, wiped off his shoes before he walked into my home. He immediately asked me what my concerns were about my refrigerator and then spent the next three hours fixing it.As he worked he explained how Sears new Service Agreements worked and how they now offered additional services than they had in the past; convincing me to purchase additional coverage on our numerous Sears Appliances.I would give our technician a five star rating in every category. He was professional, knowledgeable, personable and took my concerns and questions seriously. When the new ice maker that he had on the truck did not fit my refrigerator, he worked on the old one until he had it back in working order. I would highly recommend that particular technician and my Service Agreement that saved me hundreds of dollars just in that single repair call.
Bad experience all around. Technician diagnosed problem with Kenmore dryer with two codes that came up but didnt fix or order the part needed. He said I think you fixed it when you took apart the lint screen and cleaned it. That was one code but the other was a thermister. He said it would be cheaper if I called back if I was still having a problem and had them come back out huh? That made no sense! I called back the next day and on top of the $117 diagnostic fee I paid they were going to maybe have to charge me another diagnostic fee if that code was not actually the problem. I did order the part myself from their service department and called someone else to replace it. Customer service was also horrible I explained that I didnt think I should have to pay another diagnostic fee if it was their fault they maybe didnt diagnose it right the first time. The parts department was great. The part came the next day. Do yourself a favor call someone else!
Technician arrived within time frame given. Very friendly and courteous .explained everything he was doing. Actually got a reduced cost than what was estimated .Was smiling and talking whole service session. Would highly recommend and use service again.
Very professional technician explained our furnace problem. We had forgotten that we added our furnace to our plan and had previously received another less comprehensive diagnosis to our problem. The technician had uncovered a water leak issue that was the source of the control board demise and repaired both. We were impressed on how articulate he was and the time he took to explain the issue. Five stars from us.
Cliff is an extraordinary repair person . He takes time to listen carefully to the problem and he stays on it until it is fixed. He came and did our annual appliance check on all 9 of our appliances. Spotting problems that others missed. What a wonderful representative for Sears integrity, promptness-thorough workmanship
Gentleman was thorough, honest, straightforward, thoughtful and kind. He said that he felt that my refrigerator would likely fail within a week or two of the repairs that he made, but he explained why and what to watch out for so that I could call again as soon as the signs are there. I very much appreciate that!
What a terrible experience. Our 3yr old Kenmore Elite died on us. It still has 2yrs of warranty left. So we called Sears who proceeded to connect us to 3 different call centers who then put us on hold for what seemed like ages, and then.... the call got dropped. So yeah we called back, another pass the baton with call centers and then we were told Sears cant help us we have to call Kenmore. So we called Kenmore and they connected us back to Sears. I wanted to cry. Guess Im just going to buy a new fridge not from Sears.
I have used Sears for appliance repair for years. Its easy to set up an appointment, the technician always comes with the part on the truck and the repair is fast. The technicians are trained and qualified. I wouldnt use anyone else. Price is also great!!
The good: The repair people are nice and professional.The bad: They dont check to make sure the problems they fix havent caused other problems. 2 out of 3 times Ive used their services, they do fix what I say is wrong but they cause other issues in the process which they then have to come back to deal with.The last time they screwed up the appointment time for the return fix and that was the last straw for me. I will never use their services again. No wonder Sears is going out of business.
Prompt, courteous, knowledgeable....outstanding service from Sears Appliance Repair!!! Ive used other repair services throughout the years and no one compares. My technician was fantastic. Thank you so much.
The appointment date was scheduled with three days of the service call. The tech arrived on time and was very proficient at detecting the problemThe service charge was well within the norm of competitive dealersThe tech took time to review past records and point out other parts that will eventually be in need of repair.EXCELLANT WORK!
Anthony was very professional and knowledgeable. He arrived on time and introduced himself. I had explained that we already had an electrician over who validated that the circuit breaker was fine and so was the outlet behind the stove. We were surprised that a 3 year old stove would have problems. Anthony checked it out thoroughly and said there was no problem with the stove but there must be something with the circuit. Later that morning, Anthony called me and said he was researching our stove model and discovered that it should be on a 50 amp circuit rather than our current 40. It was never drawing more than 35 amps but the breaker would still trip. I called our electrician back and he checked everything out to make sure a 50 amp breaker could be supported. He said normally 40 amp is sufficient for a stove. The breaker was still fine but he replaced it with a 50 amp and 10 days later, we have not tripped the breaker so we are hopeful that the problem has been solved. Had Anthony not done the research, we probably would still have a stove that worked intermittently.
My rating is not based on the technician; he was great. it was the rest of the experience that was terrible. no one at this repair center has a clue about anything. they kept sending messages and setting up appointments when the part wasnt here. they never knew where the part was. terrible organization. the technician was great. maybe i will offer him a job and get him out of the complete mess he works in!!!
Tech arrived and was very knowledgeable about my mower and fortunately had the part I needed in the van. Great service!
The repair service that Sears scheduled was excellent. CENTRAL HOME SERVICES, INC. is a private company not owned by Sears. They are very reliable and better than Sears ever could be. Highly recommend this company / covering New York Capital Region..
Professional, on-time, knowledgeable, efficient dishwasher service. I was charged $135 for cleaning a clogged air gap. The whole visit took about 15-20 minutes and required no replacement parts. I find that too expensive. Other than that, I was pleased with the service.
The repair person was prompt and efficient. I sometimes question the communication between Sears and their repair people. When the repair person came to the house, he did not have the part in his truck so another repair person wa called and he did have the part needed and came over about an hour later. This kind of miscommunication has happened before. Also, this is, I think, the fifth time that this part has had to be replaced on our stove. There is definitely a defect in this product.
Super easy to make appt online. I received text and email alerts as I was supposed to, so I knew exactly when the technician was on his way. He was friendly and courteous. Washer now works great.
Service man called within half hour of service call. Very efficient and solved the spinning problem I had with my washing machine. Only regret is that appointments are scheduled too far out. Thank you and would recommend Sears Appliance Repair to a friend.
Repair was timely and cost considerate. I was given a window for the repair person to arrive. He called to tell exactly when he would be there and he was on time. The repairman was courteous, knowledgeable, and thorough.I would definitely use this service again.
This has been a horrible experience. Our ice maker stopped working on June 21. We have a Sears Protection Agreement on it. Sears does not have enough technicians in the Albany area, so their overflow program sent a tech from another company. FIVE TIMES. Because he doesnt work for Sears, he has to order parts. Then the Freezer stopped working. We finally got assigned to a Sears specialist who came on July 25 and said we need a new compressor. That had to be ordered and delivered to us. AFTER it was delivered and sitting in my living room, I had to call and schedule yet another visit. That was on August 8. The new technician said it wasnt the compressor --it was the starter. Which he replaced. The ice maker is not working. The freezer does not work. I have been on the phone with Sears to get a replacement refrigerator. They tell me they have no record of the first 5 visits and we need three functional failures before they will replace it. I spent most of Friday and Monday on the phone trying to find an english speaker who would understand that it is not our fault Sears does not have the other records. What DID happen is that they have scheduled yet another visit for 8-31, which I did not request.
The technician (Robert S) who serviced our machine has done so for several years and he is outstanding. Unfortunately (for us) he tells us that he is retiring (good for him) so we can only hope that his replacement is as good.
Our dryer repairman, Frank, was fabulous (and I dont say that very often!). He was on time, called beforehand, knew exactly what to do and was respectful, clean and kind. I would ask for him by name the next time we need repair.
Service tech was quick, friendly and reliable. He immediately determined the problem and made the repair. My fridge is now operating like new again. The cost was a bit steep though, especially after learning that Sears takes the faulty old motherboard, repurposes and resells them. No need to get greedy now, bring the price down a little bit. Over $200 for a little refrigerator motherboard? Come on, thats a $40 part all day.
Service tech arrived on time, was courteous, explained the problem, gave some advice on operating the appliance (washing machine), and performed repairs. But the problem wasnt resolved and I have to schedule another repair visit.
The repair man came to perform preventative maintenance on our Kenmore refrigerator, as provided by a service contract that we bought. He did some rudimentary checks of the temperature and the door seals, and that was it. He said that cleaning and checking the condenser coils was not required because they are under the refrig instead of on the back. I was a little dissappointed, thinking that it should have been more thorough.
Michael, the technician, was extremely skilled and was able to resolve a tricky problem installing a gasket on my 50 year old Hotpoint range. I am more than satisfied with his professionalism and good humor.
While it took a long time (more than 2 weeks) to get both parts to fix my washing machine, once they arrived an appointment was promptly made and the serviceman was great. The machine works excellently now.
The mechanic came in as late as possible. And proceeded to tell us constantly we need a plumber or its our fault or this or that that was negative. The first fellow that serviced us ordered parts and this fellow was just going to put them in. He had a very difficult time putting them in. He did not accomplish the job. The washer is still not working correctly. Meanwhile , he tried to get another job done - Ill clean you dryer for $50. We refused as we really wanted our washer fixed and it remains not working correctly. We are not HAPPY with both the washer or your service!!!!!
The service repair man, Todd, was very thorough- told me things i did not know about my dishwasher! Good job! He also checked my stove/oven, microwave and refrigerator. Seemed very thorough to me!
I wish I could give zero stars, your company is terrible. We have had you out 5 times to repair our refrigerator, 5 times! 5 days of lost work (because you refuse to accommodate nights or weekends, even when YOU keep screwing up.) First visit, your tech basically refuses to do any work, second visit to diagnose, third visit wrong parts, fourth visit CANCELLED by you the MORNING of the appointment. Then you make us wait another TEN DAYS to get someone out. And please keep in mind we do NOT have a working refrigerator/Freezer this ENTIRE time and up until the cancellation we had been nothing but reasonable. So your tech finally shows on appointment number 5 fixes the unit, except the fix doesnt work and the refrigerator STILL does not work. Up until this point we have been told most likely if this last repair doesnt take they will have to replace it. Now youre denying that replacement and are asking us to take a SIXTH DAY OFF OF WORK TO ACCOMMODATE YOUR SCHEDULE!!! This is absurd.DONT WASTE YOUR MONEY WITH SEARS, THEIR SERVICE IS TERRIBLE AND THEY WILL DO NOTHING FOR YOU. DONT WASTE YOUR MONEY WITH THIS TERRIBLE COMPANY!!!!!!!
We have the Master Protection Warranty on our Sears Elite Washer and Dryer since we purchased these appliances and received them on 8/2/11. The Sears rep comes once per year, checks them out, cleans the dryer. Excellent service.
If I could give 0 stars I would. I got a request to rate my repair that occurred on 9/18/17. My TV wasnt repaired. It was determined to need replacement of which Im still waiting for. I got approved and was told to go to a Sears Store to get my new TV only the nearest sears, which is and hour & a half away only had 3 TVs on display and none were within the range of my approval. I wasnt prepared to add another $600 just so I could get a $1200 TV when I was replacing one that originally cost $600. So, my only other option was to go online and find a compatible TV within the range of my approval amount and cost of my original TV. I did that and gave the information to the department that is to handle the online order several times. Im still getting the runaround and being told someone will contact me within 24-48 hours.
Technician was friendly arrived in the window and completed repairs fast. He did an excellent job with an issue thats been plaguing us for a long while. Im very pleased with the results.
Very easy to use the on-line appointment set up. The repairman arrived on time with a call to say he was on his way. He was very pleasant and did the work fast and accurately. Very pleased with the service.
You service tech was professional, courteous and pleasant. He was very knowledgeable about the prioduct and the problem that I am having. He along with the two prior techs all diagnosed the same problem. The first put in a new avap back cover with a heater in it on Jan. 26, 2016. On Feb. 9, 2016 there again was ice buildup and another tech came and said problem is not repairable.I contacted and finally reached someone after 3 different call and was told a third tech would need to come out and reaffirm that the problem could not be repaired before they could replace this refrigerator with another. Unfortunately the bottom line is my Kenmore Elite refrigerator is unrepairable, as you do not have a fix for the ice buildup in the freezer. So for me a different approach needs to be taken in finding an alternative solution.So I will be contacting Sears shortly to see how you will rectify this problem for me.
The technician arrived on time and was very knowledgeable. He repaired a leak in the washer and diagnosed an issue with the dryer door. He returned later in the day with the parts for the dryer repair. Excellent service!
Frank did his magic and got our washer back up and running great. Had great tips on how to prevent issue from reoccurring. Great service to deal with! We had a service contract, so that helped.
Our tech was Knowledgeable, Friendly, and Courteous. Actually had the parts needed on truck. Was quick and efficient. Convenient Saturday service. Also assisted us in warranty information to save us money for any future service and repairs.
The work was complete timely in a highly professional manner. The Tech went out of his way to complete each task properly and to the extent possible. The tech listened intently to my concerns and addressed each one way beyond what I could have hoped for.
When I scheduled my appointment, I told them my ice maker was no longer making ice. I had to wait several days for my appointment as they are only in my area Tuesdays and Thursdays. Im given an appointment timeframe of between 8-5. I told them that was an unacceptable timeframe but Im told they can call me about an hour before so I have time to leave work. At 10, I get a call that hes running late. By 4, I call to see just how late and the message says that he is anticipated to be at my house by 6:45. So I get a representative on the phone to tell them not to bother when I get another call that hes on his way. He looks at my ice maker, turns it on and the wheel starts moving and he tells me its working. I tell him its not working-no water is coming in. He looked at it for about a half hour, banging on it and such only to tell me that yes, its broken. The cost is $433 to repair. I had a coupon so I tell him to go ahead and fix it. He cant he says-he doesnt have the part. It will take 10 days to get and another 8-5 appt. I tell him never mind, I will get someone else to do it as Im frustrated at this point because I waited all this time and told them my issue and he comes with no means to fix it. I have to pay the diagnosis fee-$106. He wants to take my credit card and call someone with the number. Um, no. So I write a check. He takes a picture of it (which I suppose is just as bad as giving him my card) and he tells me its declined. Not my problem. There is plenty of money in there. He asks again for my card. No. He calls his supervisor, he doesnt answer his phone. By now, its past dinner time and I have yet to make it and I now have to leave for an appt. He sat in my driveway for 15 minutes trying to get in touch with his supervisor who most likely went home because it was well past 5:00. Very poor service all around. I was very disappointed and will never do business with them again.
The snowthrower appears to be working ok. We have not had a snow storm as yet. Time will tell. The service representative was a bit rude and I was not pleased with his demeaner. At one point we could not find the product that mixes with the gas. We assumed it was used up. The service tech then said, I take care of my equipment, all of it, which insinuated that we dont. What he didnt know is we recently lost my husband and he took care of the equipment. We are still in the process of figuring things out. I do not want that tech at my house again.Vicki Brahm
I was glad that I contacted Sears Appliance Repair to service my refrigerator. I was very happy with the Technician and the service he provided. He was very knowledgeable and had the problem fixed in no time.
The tech was on time and was excellent in his service/repair of th unit.As for the Master Protection Plan itself, it is lacking; No 24/7 response and no weekend sevice. We were just lucky that our home heating system (Boiler) is supplemented by electric heat in other parts of our home. Otherwise,we would have had to suffer through the cole for several days.
The technician was very informative and quick. Did not waste any time. Also showed us ways to save on our cable bill..charges we were not aware of being recently retired.Great JOB.
Best repair technician I ever had. Gave my wife and I allot of useful tips on using our wash machine. I appreciate the time he took to tell us this helpful information. Very impressed.
Mike has been here before and he really knows his stuff. He has corrected other Techs errors. Mike should get a $1000 a week raise. Wonderful technical skills and a great personality.
The repairman was excellent! Very attentative and recommended a preventative service that I needed. The scheduling and the customer service wasnt great and thats why I give a 3 star. Long hold times and incorrect information given.
The technician was polite, informative, and extremely helpful. He gave me a sense of security that my washer and dryer were in good condition and functioning properly.
They replaced the bottom of the fire box which had rusted out. But the sides of the fire box are still rusted badly. I thought they were going to replace the whole fire box and not just the bottom. Considering the grill is only 2 years old, I dont think the box should have rusted out. It was not a cheap grill!The technican did a good job replacing the bottom piece, but I think he should have seen the problem with the sides and replaced them also. That will probably need to be done later this year!
Repairman was friendly, and repairs were timely,. The repairman was here first thing in the morning. He went straight to work and within 15 minutes the repair was done and he was on his way. Great service!
Tom, our repair technician, did an excellent job on the repair of our dryer. He also checked on existing extended warranties, saved us money, and helped to resolve a problem with our washer.
Not very satisfied. The repair person said no parts were available because the unit was so old, so he did no repair. He could have determined that before making the trip and saved us a lot of money.
Our tech was excellent and covered everything we needed to discuss. We have come to the conclusion that the Kenmore appliance is poorly engineered and designed. Our bad for not doing more research.
The repairs were performed quickly on my riding mower. The technician had considerable experience and was able to figure out an electrical issue that had stumped me.
The Repair person was courteous and explained the repair in detail. Showed me the old parts and compared them to the new parts so I could see the wear. Overall a good experience.
My dryer was a hair puller to our technician Tom. He did everything in the book and then some. Tom gave us excellent service.
My service tech Matt, was knowledgable, efficient, thoughtful in his approach and competent in his repair. I do not like the system that leaves me on-call all day for when the serviceperson will appear!
Technician arrived on time, had the correct parts available and worked diligently until the two repairs I needed were completed.
The technician was able to verbally walk me thru the process of what he needed to do to discover the problem, determine the easiest solution to resolve the (manually defrost) and what caused the circuitry box to fail (must vaccum yearly the back system area to prevent a strain on the cooling system) causing the problem. When he returned to replace the new circuitry box, the technician verbalize the best option to continue the defrost overnight and reboot (plug it in-power!) the refrigerator. It Works, very efficient and Thanks.PS: Having a 2nd frig. in the basement made things very convenient. Hahaha!
The BEST!Next day service, came on time, took the internet on line 20% off coupon, in and out in about an hour, fixed the Maytag Washer for under $200, charged to a sears card.
Had a problem with my front load washer running long and continously getting a UE code. Technician more concerned with selling a maintenance package than fixing the problem. At least he ran a diagnosis.
The guy who came to tune up my snowblower knew what he was doing, fast and nice. Had no issues what so ever, will try to get the very same guy, if i ever need service.
I am very happy with the service I had from Sears. My washing machine is repaired and works wonderful. Thank you, Thank you. Mary Edna Conde
Arrived on-time. Very professional. Took the time to go back to the shop to get a part and return in less than an hour. A quality repair that was completed to our satisfaction.
The stove seams to be working fine I have not seen the clock interrupted since the repairs. I would give the technician a 4 star for the job done.
Michael, the technician, showed great expertise, patience, and knowlege when repiring our stove!he also tested our oven, and confirmed its workin g perfectly.
~I waited nearly 2 weeks for my washing machine to be fixed by a Sears technician~sadly enough they never bothered to call me when I made an appointment between the hours schedule so a reschedule came~the first technician that came on a Wednesday supposedly ordered a part for the machine~but did not overnight the part to fix it as he promised it would be in by Friday~WRONG!!!~oh yes btw he was in the neighborhood and after calling Sears customer service the schedule time was tight again as soon as Sears was called ironically the technician said he would be at my house soon~I mean really~it must have been a paying customer that he went to first as I heard in the past that people that take out warranties are put on the back burner because companies do not make money from them~so now after another call to Sears customer service I had to wait until Monday to get the part and wait until Wednesday to have the technician come~I mean if I waited from Monday the following week should I at least be a priority on the list and where does Sears get off by not sending in a part ASAP overnight FEDEX when they are a billion dollar enterprise~do they think that they will break the bank in their account~no wonder why Sears has become a third world store~now here is the kicker in which the repairman shows up nearly at the deadline for fixing my machine~he looks it over and the part the first technician ordered was not needed as what the first technician ordered was a rebuilt motherboard and what the technician found out as it was only a switch for the lid and he had the part on the truck and what I also found out is that they laid off three people around that time and he was told to go take a few days off~even tho he came late he was the better technician and he even gave me his card for the next time if my machine fails to give him a call~I am letting this warranty expire until next March and after that no more Sears ever again~even there tools stink~this company has to learn to communicate and spend a little money to get satisfaction out of their employees~I feel sorry for the front line people like customer reps that have to take abuse from noer do wells at the top that have no clue how their company is being run~thank you Anthony for servicing my machine as I give only you this four star rating~the rest of Sears I give a no rating at all because your service stinks~I am glad there is a Lowes or Home Depot~they give veterans discounts too~one more thing~I had a rebuilt transmission put in my machine awhile back and after 4 months it crashed~guess what they did~gave me a new one~should have did that in the first place~would have saved them more money for me to send the part overnight which was sitting in the technicians truck all the long when it was the wrong part~gotta wonder~this is sad~
The service was great. Craig the tec was on time ,he called when he left the previous job he was polite and explained what he did and offered helpfull hints on maintaince for ouw appliance.
Very pleased with the service on our range- it was diagnosed and fixed in 1/2 an hour. And the price was certainly MUCH cheaper than going out to buy a new range!
Service on our refrigerator was complete and professional; however, we should not have waited 2 days for a repair with a service agreement. Not as promised when agreement was purchased.
Bob the repairman was excellent. Fixed the grill perfectly and taught me a few things I didnt know about it. Thank you, Sears!
Quick response. Great notification of arrival time for service. Our service man was outstanding, he was pleasant, professional, and very helpful as always.
Technician was affable and professional; arrived promptly, quickly diagnosed problem, and made repair with part from truck.
Service person was friendly, knowledgeable, and helpful. Gave us several tips on how to keep our appliances working well.
Very helpful and went beyond the call of duty. I needed a new plug and was able to get it and the repair guy installed it for me... Great Job Hats off to you!!!
Technician had everything needed to fix tractor. He also made suggestions on how to use the tractor more efficiently.
Tommy was very professional and provided me with some very good maintenance ideas! Please see he receives a raise in pay!
The Sears repair man was on time, efficient, and friendly. The entire process was very professional and quick.
Appointment between 10pm and 2 pm did not get here until 5:30tech was very nice and knew what he was doing, but there pricesare to high and will use someone else from now on and a lotas to do with the time they arrived and there price
The repair person installed the broken parts and preceded to correct a few other minor issues I had never mentioned. I would recommend their services.
Refrigerator door required reassembly. The Tech completed in less than 10 minutes. Excellent service.
This is the one instance that we got our product fixed quickly and easily. All other times have been a complete nightmare!
New refrigerator delivered and old one removed. workers did an excellent job; were quick, clean and professional
Our repairman was friendly and professional. He fixed our gas grill very quickly.
The serviceman was on time, knew exactly what to do, did it and left us with a revived dryer.......very satisfied with this service
Technicians were superb. I will add more stars if available. They were friendly, AND helpful.
The repairman discovered that there was nothing wrong with our washing machine ... we had an electrical outlet problem.
The parts came on time and Chuck did an excellent job installing them everything works fine
I was happy to finally have the fridge repaired after 3 weeks but another problem has developed since and another service is scheduled
Was happy with the technician sonf how he explain the problem with my washer and how he was solving it.
This visit was our annual inspection under our Service Agreement. It is nice to know that all our units under the are functioning correctly.
Service tech was on time and informative told me what I needed to do moving forwardSears is top shelf in my book
The repair man was very nice . The problem is our dishwasher is still making the same noise ! So am O satisfied not really !
Did quick & thorough seasonal check on lawnmower very professionally done.
Technician was prompt, knew the situation quickly, had to return to the store to get a part, was back promptly, very friendly and fixed the problem in a timely fashion.
The service tech arrived when he was scheduled and after fixing the issue took the time to explain what the problem was and how he fixed it.
He was on time, clean cut, polite, knew what was wrong right away, and fixed it in 15 min. Great experience !!
The repairman was very helpful and efficient.
Your repairman was prompt and courteous. I was very happy with his service..
Wayne was very friendly, professional and knowledgeable. Please see he receives a raise in pay.
As usual very professional, knowledgeable, and courteous repairman.Service is prompt and easy to sechedule.
The repair man was right on time as promised. He had me up and running with my riding mower in 45 minutes.
Repairman showed up on time and told me that it was an installation problem and to contact who installed it (SEARS INSTALLATION), which I tried to contact them but they never called be back after I had left several messages .
The service man was prompt and addressed our problem with the washing machine. We were very happy with the service.
Service was quick and efficient. It was also good to have the service contract, so everything was covered.
Quick efficient repair, but why dont the service people stock light bulbs? Would be a nice service to have...
Seems to have an excellent job. Its fun doing laundry again!
Technician completed the work in a very professional manner and we once again have ice!
Always dependable and professional just like their Appliances Sears Kenmore is the best!!
Excellent. Technician was friendly and respectful. Got the job done quickly.
Excellent service. On-time. Quick diagnosis of problem (freezer not making ice). Quick remedy.
Repairs were done quickly and efficiently.Thank you Searsport team.
Service person arrived on time and completed the repair quickly and efficiently.
Repairman showed on time, quickly diagnosed the problem and fixed the upper rack quickly
Home service of my Washer - Frank was wonderful. I would ask for him by name.
Serviceman was knowledgeable, friendly, and quick!
Came on time. good communication on status and confirmation. Polite, courteous and answered questions
Went very well. However, I wish to point out that this review is for the A/C, not the TV.
MY husband wound up fixing my dishwasher. The repairman was late coming and and did nothing.
Great serviceman! Not only fixed but also showed me how to prevent in the future!
Great experience. Very knowledgeable technician. Our problem was solved
Technician was very courteous -- repaired quickly and efficiently.
The repairman was professional, came on time, and worked in a timely manner.
Prompt effective resolution to issuesDefinitively knew the productVery courteous
Service guy was very polite and, WOW, on time. Took care of my problem
Excellent and accommodating. The work was done efficiently and professionally.
Very pleased with the work that got done.I would rate SAR 10 STARS
Good, prompt, ample notifications as to timeframe and when technician on the way
The technician was very helpful and pleasant to deal with.
He was very friendly & knowledgeable!!!! Pleasant & punctual..
Repairman knew exactly what the issue was and was able to address it quickly.
They came , they fixed the washer and they left . All was good.
Everything seems to be in good working order so far.
Our technician was prompt, courteous and knowledgeable!
Repair person was very easy to talk with and fixed the problem.
Extremely happy with the technician and service I received!!!
They were veery nice, efficient and clean
Repairman adjusted his schedule to meet mine, and solved the problem quickly.
On time, courteous, and everything is fixed perfectly!
Very professional, curtisy well mannered.
Scott is very kind and knowledgable
Repair was completed quickly. Thank you.
Service was dependable, on-time, and fast.
Great guy and well experienced!
Fantastic, professional service as always.
Quick diagnosis and fixed perfectly
Great job, fixed correctly.
Outstanding efficient service.
Good.
Tommy was awesome!
THE DEHUMIDIFIER IS STILL LEAKING
Very pleased with service
On-time and fast!
Horrible experience!
Quick and accurate.
Quick and easy
Responsive & thorough
Total reviews rating 4.5
172 Reviews for Sears Appliance Repair 2023:
Review №1
2022-05-01If you can request a technician. Request Edwin. Guy is awesome. I ended up helping out because he was by himself and it was a stacked washer but he was quick and got it fixed. Machine works fine now. Taught me a few things to help maintain it. Very friendly. He even remembered about an injury I mentioned when he came to give an estimate first time. Honest and friendly guy.
Review №2
2022-03-03The service once they got here was amazing. The Tecs are outstanding. However, the service center is out of India. We had 3 no shows . 3 days of work lost and 100 hrs on the phone with the escalation line. Do not buy LG products !!!! I’ve done customer service for 29 years . You can’t get anyone to your house . It’s all automated or your calling India and they speak broken English . When you get someone, as systems were down for days. You may hear chickens. Very loud music that they do not turn down. Or sounds that they are in the middle of the streets talking. I’ve never been so dissatisfied in my life . Hopefully I’ll save one person from buying a lg product.
Review №3
2022-03-11Very professional and courteous!Showed up early, diagnosed the problem and offered solutions!Will definitely use Sears Appliances Services again!!
Review №4
2021-09-04I was very happy I called this place. They keep you updated as to who and when your tech will arrive. The technician was in time and very pleasant. He knew exactly what he was doing and got the job done swiftly and correctly. I believe the cost to repair the refrigerator was not that expensive because the alternative would be a lot more. Very pleased with the service and would definitely use them again. Thank you
Review №5
2022-01-21Great Work!!! I will never work with anyone else with my appliances. The gentlemen were so friendly and got the work done quickly. Explained everything that went wrong and got the job done!!!! Thank you!!
Review №6
2022-02-21The technician was professional and courteous. The repair was completed in an hour. It was a 20-year-old machine The parts were ordered and arrived before the appointment date to complete the repair. Sears should train their employees not to ship a 4-ounce part and pay for 28 lbs.Please try to hire more technicians so we do not have to wait 3 weeks for service.Thank you.
Review №7
2021-06-18My lawn tractor was serviced by Sears Repair Services. The technician was courteous, professional, and efficient. He diagnosed the issue and resolved it quickly. Lawn Tractor is up and running and I’m glad to have it operational again.
Review №8
2021-09-14Technician did not install the upper ice maker properly and broke a piece of the ice maker door. Left all the parts on the counter. Took the payment and left. When we saw the parts on the counter. My father ran to ask what had happened. Technician replied that he can’t order parts and even though it’s not in correctly and doesn’t have the door attached it should still work. Then he drove away. Calling to complain was a long drawn out hassle that now will be several more weeks to be repaired.
Review №9
2021-02-08If I could give no stars I would. Purchased a Sears Protection Agreement on a dehumidifier. It was set to expire in October 2020 and the dehumidifier broke before that time. A service tech came to see if it could be repaired on 10/9/2020. He stated that the unit would be replaced under the service agreement which was set to expire later that same month on 10/15/2020. He told me someone would call me to arrange a drop off of a new dehumidifier and pickup of the old one. Since October I have been trying to reach someone at Sears to assist. Have spent countless hours on hold trying to obtain a resolution. Last person I spoke with told me they would put in a request for a replacement and that I would hear within 3 to 5 business days if that was approved. It has been more than 5 business days and again I havent heard a word. I did speak with someone who told me in order to get a new dehumidifier I would need to renew the service agreement which would cost another $45. This after the initial service agreement which cost over $100. That is literally about half of the cost of a new dehumidifier.I am totally frustrated with Sears customer service and extremely disappointed with their not making good on the initial service agreement.They were such a good company at one time. It is amazing how little anyone seems to care now.
Review №10
2019-07-151. The service was performed quickly and solved the problem.2. Not knowing when in the day the service person was going to arrive messed up my entire day. Sears could do a better job than just saying between and 8 AM and 5 PM.3. I did get a notification that the service person was on the way, but it did not give an ETA (In this case the service person was coming from his home which was more than 1.5 hours away) which left me wondering what was going on.